Abbreviations AAD ACT STD ARPU BSCR BSCS C&C CAD CAF CAP CC CC&VS CDI CDR CFT

CGHS card CGS CNC COCP CPOS CPS CRM CS CS&RA CSAT CSD CSG CT CUG CV DIP DMS DOCNR DOT approved DPI ECHS Card EMG EPOS F&F FA FB FF FIVE FOS GPRS HLR HNI

Expansion A Activation Desk SMS Code for STD Activation Average Revenue Per User Business Support Control System Credit & Collection Centralised Activation Desk Customer Agreement Form Corrective Action Plan Chota Credit or Call Centre Call Centre & Vodafone Store Customer Delight Index Call Details Record Cross Function Team/ Multi Disciplinary Team Central Government Health Scheme (Address proof) Credit & Collection Company Owned Company Paid Customer Point of Sale Call Centre Customer Relations Management Customer Service Customer Service & Customer Satisfaction Customer Service Department Customer Support Group Caller Tune Closed User Group Credit Verification Dip Image Photo Document Management System Document Not Received Department of Telecommunication approved Dot Per Inch Ex servicemen Contributory Health Scheme (Address proof) Electronic Monitoring Group Electronic Point of Sale Full & Final Form Acceptance First Bill - Calling Fast Forward Activating F&F Numbers Feet On Street General Packet Radio Service Home Location Register High Networth Individual

IBD IN CRS IN Team IPOS IT ITP IVR KBC KPI LMS LOV LT MBR MCI activation MCI Suspension MSISDN NC NCRM OBD OTA P to P Plans PC PCN PE PK Test PLA POA POI PORT in/ PORT out POS PTP Q&Q R&R RA Member RCA RHD ROB SLA SMS SPM SR SSK TAT TL TNI TRAI UAT

Inbound Intelligent Network Team Inventory Point of Sale Information Technology Interactive Voice Response Kaun Banega Crorepati Key Performance Indicator Learning Management System (iLearn) List of Values Management Business Review Missed Call Information Activation Missed Call Information Suspension Mobile Subscriber or Station Integrated Services Digital Number Non-Conformity National Customer Relationship Management Outbound Dialer Over The Air Pre to Post Plans Plan Change or Periodic Charging Post Call Notification Provisioning Executive Product Knowledge Test Proof of Address Proof of Identity Number portability (In and Out) Point of Sale Promises to Pay Audit Agency Name not an abbreviation Retention & Relations Revenue Assurance Member Root Cause Analysis Retention Help Desk Rest of Bengal Service Level Agreement Short Message Service, Solution for Marketing & Service Service Partner Manager Service Request Self Service Kiosk Turn Around Time Team Lead Training Need Identification Telecom Regulatory Authority of India User Acceptance Testing

UNR UPSS USSD VAS VL VMC VMJ VMS VOC VTM WV ZT ZTP

Unified Prepaid Support System Unstructured Supplementary Services Data Value Added Service Vodafone Live Vodafone Connect Vodafone Mobile Jockey/ Jobservice/ Job alerts Vodafone Mobile Store Voice of Customer Vigilance Telecom Monitoring Welcome visit Zero Tolerance Zero Tolerance Process

Possible Expansion