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Ho=There is no significance difference between the age of customer and reason for
leaving the bank because of more queuing time.
H1=There is significance difference between the age of customer and reason for leaving
the bank because of more queuing time.
α=5%
18 to 24 25 to 32 33 to 45 46 to 60 60 and Total
Above
Strongly Agree 1 3 6 2 0 12
Agree 10 15 16 7 0 48
Neither Agree 10 9 1 0 1 21
Nor Disagree
Disagree 5 4 3 2 1 15
Strongly 0 1 1 2 0 4
Disagree
Total 26 32 27 13 2 100
1
3
6 10 10.2 -0.2 0.04 3.92
2
0
10 12 14.28 -2.28 5.2 0.36
15 15.36 -0.36 0.13 8.44
16 12.96 3.04 9.24 0.71
7
0 7 7.2 -0.2 0.04 5.56
10 5.46 4.54 20.61 3.78
9
1
0
1 11 15.54 -4.54 20.61 1.33
5 3.9 1.1 1.21 0.31
4
3 7 8.85 -1.85 3.42 0.39
2
1
0
1
1
2
0 7 6.25 0.75 0.56 0.09
24.89
Table 4-1.1 more queuing time
χ2cal=24.89
DOF=k-m-1
=10-0-1
=9
χ2tab=16.92
χ2cal> χ2tab
24.89>16.92
At 5% level of significant, the Ho is Rejected.
Decision:(H1): There is significance difference between the age of customer and reason
for leaving the bank because of more queuing time.
Q.2. Because they charged more amount for their additional services.
Ho=There is no significance difference between the occupation of the customer and the
reason for leaving the bank because they charged more amount for their additional
services.
H1=There is significance difference between the occupation of the customer and the
reason for leaving the bank because they charged more amount for their additional
services.
α=5%
Strongly Agree 3 5 4 4 1 17
Agree 5 6 4 4 5 24
Neither Agree 6 4 2 6 4 22
Nor Disagree
Disagree 9 9 0 5 5 28
Strongly 4 1 2 1 1 9
Disagree
Total 27 25 12 20 16 100
Table 4-2 charged more amount for their additional services.
χ2cal=13.83
DOF=k-m-1
=14-0-1
=13
χ2tab=21.22
χ2cal< χ2tab
13.83<21.22
Ho: There is no significant difference between the occupation of the bank customers and
the reason for leaving the bank because of less number of branches and ATM station
proximity.
H1: There is no significant difference between the occupation of the bank customers and
the reason for leaving the bank because of less number of branches and ATM station
proximity.
Strongly Agree 5 4 2 3 2 16
Agree 6 7 4 5 3 25
Neither Agree 7 3 4 2 1 17
Nor Disagree
Disagree 6 7 3 10 9 35
Strongly 1 3 0 2 1 7
Disagree
Total 25 24 13 22 16 100
Table 4-3 less number of branches and ATM station proximity.
5 4 1 1 0.25
4 5.904 0.096 0.0093 0.0016
2 6
3 6.08 -1.08 1.1664 0.19
2 5
6 6.25 -1.25 1.5625 0.25
7 6 1 1 0.17
4 8.75 0.25 0.625 0.071
5 9
3 8.25 1.75 3.0625 0.74
7 10
3 6.29 0.71 0.5041 0.08
4 7
2 15.21 -6.21 38.56 2.53
1
6 9
7 12.95 -2.95 8.705 0.67
3 10
10 7.7 2.3 5.39 0.69
9 5.6 3.4 11.56 2.06
1 7 0 0
3
0
2
1 7
7.66
Table 4-3.1 less number of branches and ATM station proximity.
χ2cal=7.66
DOF=k-m-1
=13-0-1
=12
χ2tab=19.07
χ2cal< χ2tab
7.66<19.07
At 5% level of significant, the Ho is Accepted..
Decision :( H1): There is no significant difference between the occupation of the bank
customers and the reason for leaving the bank because of less number of branches and
ATM station proximity.
Graphical Representation :
A
Strongly Disagree
Disagree
8 7 Neither Agree nor
Disagree
Agree
Strongly Agree
34
38
13
Graphical Representation :
B
Strongly Disagree
Disagree
5 Neither Agree nor
15 Disagree
Agree
Strongly Agree
25
36
19
Graphical Representation :
C
Strongly
Disagree
Disagree
4
10 Neither Agree
nor Disagree
14
Agree
Strongly Agree
37
35
Graphical Representation :
40
30
Count
20
34 34
29
10
2 1
0
Strongly Disagree Neither Agree Agree Strongly Agree
Disagree nor Disagree
Graphical Representation :
50
40
30
Count
48
20
10 21
15
12
4
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
Graphical Representation :
40
30
Count
20
34
32
10
16 16
2
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
Graphical Representation :
30
25
20
Count
15
28
24
22
10
17
5 9
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
Graphical Representation :
50
40
30
Count
43
20
24 25
10
3 5
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree
Graphical Representation :
40
30
Count
20
36
30
26
10
4 4
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree
Graphical Representation :
40
30
Count
20
34
30
10 21
9
6
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
J
Chart 5-J- poor ATM service.
Graphical Representation :
50
40
30
Count
20 41
27
23
10
4 5
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
Graphical Representation :
40
30
Count
20
35
25
10
16 17
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
Graphical Representation :
40
30
Count
20
34
27
23
10
10
6
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree
Graphical Representation :
40
30
Count
20
37
28
10 19
12
4
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree
Graphical Representation :
40
30
Count
20
34
29
10 21
11
5
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
Graphical Representation :
40
30
Count
20
32
30 30
10
0 1
Q. Because of Rumor.
Graphical Representation :
40
30
Count
20
33
25
10 20
15
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree
Graphical Representation :
40
30
Count
20
37
10 21
19
14
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
Graphical Representation :
40
30
Count
20
37
26
22
10
11
4
0
Strongly Disagree Neither Agree Agree Strongly Agree
Disagree nor Disagree
S
Chart 5-S- uncooperative Staff member.
Graphical Representation :
40
30
Count
20
34
28 29
10
5 4
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
T
Chart 5-T- poor service of demate account.
Graphical Representation :
30
25
20
Count
15 29 29
28
10
5
8
6
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree
Graphical Representation :
40
30
Count
20
33
31
25
10
2
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree
Graphical Representation :
40
30
Count
20
37
27
10
16
13
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree