7 Types Of Communication

Intrapersonal Nonverbal Interpersonal Organizational Public Mass Intercultural

7 Types Of Nonverbal Communication

Appearance Para Language Chronemics Proxemics Haptics Olfactory Kinesics

Nonverbal Communication:

The messages we send and receive from others without words, both on a conscious and subconscious level

The 7 / 38 / 55 Rule

Getting The Advantage

The 7/38/55 Rule Albert Mehrabian

7%
38% 55%

Relates to the importance of words we use Refers to the tone of voice and inflection Refers to the importance of body language / face

The Power Of NVC

What is going on in the inside shows on the outside

7 Types Of Nonverbal Communication

Appearance Para Language Chronemics Proxemics Haptics Olfactory Kinesics

1. Appearance
Clothe maketh the man The way he or she is dressed The things he or she is carrying

2. Para Language
Not what you say but how you say it Tone and Pitch Emphasis Stress Volume Pacing Accent and Dialect Pausing Silence

3. Chronemics

Honor it!

The Right Time To Negotiate

Time Of Day Time Of Week

4. Proxemics
Study of space and spatial relationship as a nonverbal code of behavior Intimate: less than 1 ft Personal: 1 2 ft Social: 2 4 ft Public: above 4 ft

Proxemics

Close
20 35 cm The Arab World The Mediterranean Region Latin Europe Latin America

Distant
40 60 cm Most Asians Northern, Central and Eastern Europeans North Americans

5. Haptics

Touching Behavior

6. Olfactory

Smell

7. Kinesics
Movement of body The way the person enters the room Eye contact Facial expressions Breathing Handshake Posture

The Handshake
Germans firm, brisk and frequent French light, quick and frequent British moderate Latin Americans firm and frequent North Americans firm and infrequent Arabs repeated and lingering South Asians gentle and often lingering Koreans moderately firm Most Asians very gentle and infrequent

Eye Contact
Indirect Intense

Most of Asia

The Arab World Mediterranean Region Latin Europeans Latin Americans

Face And Head

Broken Eye Contact(Hide) Looking pat you(Bored) Piercing(Angry) Steady(Honest) Head Turned slightly(Evaluating you) Tilted Head(Uncertain about what you said) Nodding(In agreement) Smiling(Confident)

Arms And Hands

Arms folded tightly(not receptive) Arm over the back of the chair(need for dominance or negative reaction) Open palms(Positive) Hands clasped behind head(Need for dominance) Steeling of the fingers(Need to control negotiation) Hand wringling(Nervousness) Self touching(General nervousness)

Legs
Crossing your legs has a devastating effect Out of 2000 videotaped sales meetings, not one sale was made by people who had their legs crossed Source How to Read a Person like a Book by Gerard I. Nirenberg and Henry H. Calero

Dominance And Power

Making piercing eye contact Putting hands behind head or neck Placing hands on hips Standing while counterpart is seated Steepling

Submission And Nervousness

Fidgetting Making minimum eye contact Touching hands to face , hair etc Using briefcase to guard body Clearing throat

Disagreement And Anger

Getting red Pointing a finger Squinting Turning body away Crossing arms or legs

Boredom And Lack Of Interest

Failing to make eye contact Playing with objects Staring blankly Picking at clothes Looking at watch/door

Uncertainty And Indecision

Cleaning glasses Looking puzzled Putting fingers to mouth Biting lip Tilting head

Suspicion And Dishonesty

Touching nose while speaking Covering mouth Avoiding eye contact Crossing arms/legs Moving body away

Evaluation
Nodding Maintaining good eye contact Tilting head slightly Stroking chin Touching index finger to lips

Confidence, Cooperation And Honesty

Leaning forward Keeping arms and palms open Maintaining great eye contact Placing feet flat on floor Sitting with legs uncrossed Smiling