JONATHAN LUCAS

Brentwood, CA 94513 415-716-7796 jon@casadelucas.com

DIRECTOR OF IT
Possess 15+ years successful, progressive strategic IT experience including defining business needs, delivering technology solutions, project management, strategic & tactical initiatives. Currently lead $50MM project: establishing new IT infrastructure & operations team at AAA slashing expenses $20MM. Highly-analytical: work well within fluid, continually-evolving environments. Able to drill down to the smallest technical detail while remaining mindful of the big picture and the bottom line. Seamlessly balance business goals with technological limitations, client needs. Quick learner: always hit the ground running and take minimal time to acclimate & perform. Infrastructure Strategy Generation Leadership & Staff Development Datacenter Migrations & Consolidation Third Party / Vendor Relations IT Governance Organizational Change Management Strategic Planning Business Process Design & Implementation Contract Negotiations Staff Development Technical Project Management Organizational Development Budgets & Forecasting SLA Management Vendor Selection

PROFESSIONAL EXPERIENCE
Dir., IT Infrastructure & Operations, AAA; Emeryville, CA Jan. 2012 May 2013 Served as director of infrastructure and operations for American Automobile Association, Northern California, Nevada & Utah. Lead $50MM project: establishing new IT infrastructure & operations team post CSAA-separation that reduced expenses $20MM. Lead all transitions supporting 2,500 employees, 100 branches, 200-server legacy datacenter, IT support team to 3rdparty providers. Vet, select, negotiate with all vendors, service providers. Recruited, hired, manage 8-person IT project team. Own, implement all new IT service management processes, controls. Comply with rigorous financial, operational, and compliance guidelines. Report directly to CIO. Set-up and update Information Technology Infrastructure Library (ITIL) framework. Defined, communicate all standards, service-level requirements.

MCKESSON Previously OTN, a division of Bristol-Myers Squibb acquired by McKesson South San Francisco, CA May 2002 Dec. 2011
IT Integration Leader, US Oncology & McKesson Specialty Care Solutions Integration Team, McKesson Specialty Health, Jan. 2011 Dec. 2011 Functioned as team lead in highly-strategic role delivering all IT operations supporting business case of $2B acquisition. Cut $3MM in business acquisition case costs, oversaw annual IT budget of $12MM. Conducted new IT organizational design, change management plan, reported directly to new CIO. Transitioned 10K-user network, 1K-server datacenter to shared services, on time and under budget. Led highly-functional 15-person team and cross-functional staff, including full-time employees, contractors. Dir., Technology Shared Services, McKesson Specialty Care Solutions; Jan. 2007 Dec. 2010 Oversaw integration of all McKesson & OTN infrastructure and operations teams into top-performing, 15-person global team post-acquisitionwhile cutting $14MM budget 15%, managing all IT assets for business unit. Played critical role in shared services governance: presented argument for enterprise-wide contact center strategy saving $10MM annually. Migrated SaaS, enterprise datacenter into McKesson shared-services datacenters. Drove integration of policies, controls, processes to meet / exceed compliance, control objectives. Set-up ITIL framework. Defined, communicated service-level expectations. Conducted capital planning for all enterprise technology needs. Reported to management. Facilitated positive relationships, negotiations with technology vendors, service providers. Continued on pg. 2

JONATHAN LUCAS PG. 2

Manager, Technical Operations, OTN; Jan. 2004 Dec. 2007 Managed all daily IT operations, including production systems, design-build, $6MM capital & expense budget. Ensured continuous operation of 100-server SaaS infrastructure processing $3B+ in revenue, 5,000 customer accounts. Executed, led change management plan integrating (3) IT teams into single agile unitwhile integrating technology platform into uniform network, support infrastructure. Led team of (5) network / systems administrators. Oversaw performance reviews, professional development, mentoring. Orchestrated large-scale IT projects. Cultivated rich IT vendor / service-provider relationships. Built highly-available (99.999%) SaaS infrastructure in hosted datacenter. Systems Administrator, OTN; May 2002 Dec. 2003 Migrated 250 end-users from Novell to MS Windows Server, back office systems. Led systems administration of 50 Windows / Solaris servers. Slashed operating expenses $250K / year: analyzed all IT contracts for compliance, established co-terms. Handled Sarbanes-Oxley (SOX) compliance: Initiated, documented, tested IT controls. Built asset-tracking database, operational procedures for asset / incident management. ********** Sr. NT Systems Administrator, VeriSign, Inc., Mountain View, CA Jan. 1997 Dec. 2001 Architected, deployed, supported enterprise computing infrastructure exceeding goals, accommodating steady, annual doubling of end -user population. Recruited, hired, mentored 20 full-time personnel to meet staffing objectives, build team. Deployed innovative new technology as early-adopter into a high-performance, highly-available infrastructureand Windows infrastructure services for authentication, LDAP, DNS, DHCP, file, print, intranet web services, SQL databases, heavily used Exchange messaging-infrastructure.

EDUCATION
BA, Management Information Systems, Point Loma Nazarene University; San Diego, CA 1993