UNIVERSITY OF TECHNICAL EDUCATION BTEC HND IN BUSINESS (MANAGEMENT)

ASSIGNMENT COVER SHEET

NAME OF STUDENT REGISTRATION NO. UNIT TITLE ASSIGNMENT TITLE ASSIGNMENT NO NAME OF ASSESSOR SUBMISSION DEADLINE

TRUONG THANH DAT B092942

Unit 15: Managing Activities to Achieve Results

KAS Company
1 of 2 Charles B. Thornhill 17 August 2012

I, __________________________ hereby confirm that this assignment is my own work and not TRUONG THANH DAT copied or plagiarized from any source. I have referenced the sources from which information is obtained by me for this assignment.

________________________________ Signature

24-08-2012 _________________________
Date

---------------------------------------------------------------------------------------------------------------FOR OFFICIAL USE (Course Administrator) Assignment Received By: Date:

MAAR Assignment 1 NQF July 2012 CC

Unit Outcomes
Outcome Evidence for the criteria Feedback Assessors decision
First Attempt Rework

Internal Verification

Evaluate the importance of business processes in delivering outcomes based upon business goals and objectives (1)

Describe the structure and culture of an organisation and evaluate the interrelationships between the different processes and functions of an organisation Identify the mission, aims and objectives of an organisation and analyse the effect of these on the structure and culture of the organisation Define the methodology to be used to map processes to the organisations objectives and functions and evaluate the output of the process and analyse quality gateways Develop plans which promote goals and objectives for own area of responsibility and ensure plans are consistent with legal, regulatory and ethical requirements Use objectives which are specific, measurable, achievable, realistic and time-based to align people and other resources in an effective and efficient way

Develop plans for their areas of responsibili ty and implement operational plans (2)

MAAR Assignment 1 NQF July 2012 CC

Outcome

Evidence for the criteria

Feedback

Assessors decision
First Attempt Rework

Internal Verification

Prepare and agree implementation plans which translate strategic targets into practical efficient and effective actions Manage work activities to prevent ineffective and inefficient deviations from the operational plan through effective monitoring and control Implement appropriate systems to achieve objectives and goals of the plan in the most effective and efficient way, on time and to budget and to meet organisational standards of quality Define the resources, tools and systems required to support the business process

Design and monitor appropriate systems to ensure quality of product and services (3)

Define and implement quality audit systems / practice to manage and monitor quality to standards specified by the organisation and process operated Embed a quality culture to ensure continuous monitoring and development of the process

Merit grades awarded Distinction grades awarded

M1 D1

M2 D2

M3 D3

MAAR Assignment 1 NQF July 2012 CC

Outcome

Evidence for the criteria

Feedback

Assessors decision
First Attempt Rework

Internal Verification

Comments by Assessor - Common Skills

A B C D E F G

Assignment
( ) Well-structured; Reference is done properly / should be done (if any) Overall, youve

Areas for improvement:

ASSESSOR SIGNATURE NAME: ..........................................................................................

DATE

(Oral feedback was also provided) STUDENT SIGNATURE NAME : ..............................................................................

FOR INTERNAL USE ONLY VERIFIED YES NO DATE : ........................................................................... VERIFIED BY : ........................................................................... NAME : ...........................................................................

DATE

COMMON SKILLS & COMPETENCIES ASSESSED (indicated by X)

A. MANAGING & DEVELOPING SELF
1. Managing own roles & responsibilities 2. Manage own time in achieving objectives 3. Undertakes personal and career development 4. Transfer skills gained to new/changing situations & contexts

D. MANAGING TASKS & SOLVING PROBLEMS

12. Use information sources 13. Deal with a combination of routine & non-routine tasks 14. Identify & solve routine & non-routine problems

X X

B. WORKING WITH & RELATING TO OTHERS

5. Treat others beliefs and opinions with respect 6. Relate & interact effectively with individuals & groups 7. Work effectively as a team member

E. APPLYING NUMERACY
15. Applying numerical skills and techniques

F. APPLYING TECHNOLOGY
16. Use a range of technological equipment and systems

C. COMMUNICATING
8. Receive and respond to a variety of information 9. Present information in a variety of visual forms 10. Communicate in writing

X X

G. APPLYING DESIGN AND CREATIVITY

17. Applying a range of skills and techniques to develop a variety of ideas in the creation of new / modified products, services or situations

MAAR Assignment 1 NQF July 2012 CC

11. Participate in oral & no-verbal communication

18. Use a range of thought processes

Scenario KAS Company The case study on this paper derived from industry sources. KAS is located in Vietnam manufacturing various computer components and have nationwide distribution in Vietnam. However the situation is real with the survival and expansion of a company in the market. KAS is a family run private limited company specialised in electronic projects development systems. The business started as a small enterprise and gradually grew. Currently (20 years later) it has 200 employees mostly highly qualified with at least one-third graduates mostly design and project engineers and the rest of the staff with at least a diploma. Its core product areas includes bedside panels, safe systems and housekeeping for hotels, nurse call systems for hospitals and smart card assess systems for integrated purposes. Its market covers local and geographical area as far as Fiji. In 2004, after poor results, and high staff turnover, it has invited Khoa, the youngest son (38 Years old) to take over as boss of the company. Khoa is a graduate from a Renounce University from US. He has worked globally and has vast experiences from a spectrum of businesses from multinational to small subsidiary of large trans-national organisations. Khoa has agreed to continue the familys business, also bringing with him a team of his think-tank and his first task is to set out to improve its performance by giving KAS a better image. He decided to change the business culture at KAS. Business culture means the values and beliefs shared across the organisation. In part this means what the staffs thinks of KAS, and how well they work for it. The new culture he and his team have come up with is one that values: Good customer service Close teamwork Managers being given more responsibility All staff showing respect for each other All staff wanting to better compete and to improve the business. Khoa and his think-tank team spoke to the staff and intend to build good teams, who were keen to improve. To help with this, Khoa suggest that the management would look into the following matters to be included in improving the organisational performance: A. Budgets and Forecast

KAS current main costs are: the components used to integrate the system for the clients, batch production costs for staff and equipment, marketing and advertising, transport, storage and distribution, selling costs such as the costs of the sales team. Currently, KAS does not try to budget for the whole business all at once. It has a budget for each team as cost centre. KAS uses cost centres linked to where goods,
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system design, assembly and where installations are done. Once a figure has been set, the supervisors of the respective cost centre will check to see if it is on target. The costs and income may be up or down on the forecast. The supervisors control the spending by responding to the variances. This is often because a supervisor tries to hit their own targets without regard for the targets of the business as a whole. A more cohesive budget system may be required. B Training & Development

With better training and development, it also made more ways to be promoted and used performance targets. These are targets to reach and that lead to rewards. Development helps staff to meet their own needs, such as further education. Training helps staff to meet KAS needs, such as learning more skills. KAS makes sure that it always has the best staff by providing good development and training. This is good for KAS because it gives: KAS highly skilled staff that support and promote the KAS Products Customers the benefit of knowing that they are being dealt with by expert staff Employees the benefit of helping them to be better at their job. C Operations

Clients need to know that the system they buy and installed are working well and can be relied on. They want quality products. Quality, in business terms, is the extent to which clients wants and needs are met by the system. To make sure of this, the systems have to meet certain standards. Standards are to be set to looks at quality systems how KAS make sure that system installed are always quality ones. The main task as far as quality is concern for KAS is to: Set standards and encourage their use, Test systems and issue certificates, Assess the quality management systems. D Marketing communication

KAS does not sell direct to people. It sells to other businesses (B2B). It offers a wide range of electronic hospitality systems services. There is a high level of competition in KAS market. Most system suppliers range from large to very small. New technology means that it is now much easier to set up as system providers. KAS competes on quality and by giving specialist services. KAS has a long term plan in place by which it hopes to reach its goals is to make sure that most of its work comes from those markets where it can earn higher returns. One instance is through direct mail. This has had huge growth in recent years. It also plans to have the best team of staff, the best machines and the best customer service. KAS customers need to understand spending their money wisely to get great results. They rely and trust KAS to provide new, continuous and/or better services. Notes When answering the tasks below you should consider: (www.kas.com.vn) both Internal (within the organisation) and external customers; support and justify planning proposals for your area of speciality with charts, CPA, PERT and other simulated tables when necessary.
MAAR Assignment 1 NQF July 2012 CC 6

You are a member of Khoas think - tank team, writing a report and memo to Board of Directors based on the following tasks: Task 1 Describe the structure and culture of KAS and evaluate the inter-relationships between the different processes and functions of KAS (1 a) Identify the mission, the aims and objectives of KAS and analyse the effect of these on the structure and culture of KAS (1 b) Define the methodology to be used to map processes to the KASs objectives and functions and evaluate the output of the process and analyse quality gateways (1 c)

Task 2 Suppose one of the productions of a product in KAS is based on the following activities: Activity M N O P Q R S T Dependent M N N O, P Q Q Duration (Hrs) 8 8 10 6 6 8 12 4 Required number of workers 4 4 6 6 5 5 3 3

The rate of a worker is assumed to be 50 / hour Develop plans, which promote goals and objectives for the areas of responsibility chosen. Ensure that the plans are consistent with legal, regulatory and ethical requirements (2 a) Use objectives, which are specific, measurable, achievable, realistic and timebased to align the staff and other resources in an effective and efficient way (2 b) Prepare and agree implementation plans, which translate strategic targets into practical efficient and effective actions (2 c)

MAAR Assignment 1 NQF July 2012 CC

Manage the work activities to prevent ineffective and inefficient deviations from the operational plan through effective monitoring and control. (Provide a critical path and/or Gantt chart to support your activities) (2 d) Implement appropriate systems to achieve the objectives and goals of the plan in the most effective and efficient way, on time and to budget and to meet the organisational standards of quality (2 e)

Task 3 Define the resources, tools and systems required to support the business process (3 a) Define and implement quality audit systems/practice to manage and monitor quality to standards specified by the organisation and process operated (3 b) Embed a quality culture to ensure continuous monitoring and development of the process (3 c)

MAAR Assignment 1 NQF July 2012 CC

GRADING Pass Merit is achieved by meeting all the basic requirements defined in the assessment criteria. Identify and apply strategies to find appropriate solutions (M1)

Characteristics / Possible Evidence relevant theories and techniques have been applied with the derivation of mission, objectives, culture and organisational structure. Select/design and apply appropriate methods/techniques (M2)

Characteristics / Possible Evidence - a range of methods CPA, PERT, Gantt charts, etc. and techniques have been applied indicating tool and systems, quality audit implementation and quality culture embedded. Distinction Use critical reflection to evaluate own work and justify valid conclusions (D1)

Characteristics / Possible Evidence Ability to show evaluation has taken place using defined criteria such as developed plan, objectives set, managed work activities and implementation. Take responsibility for managing and organizing activities (D2)

Characteristics / Possible Evidence Ability to show with evidence the areas of substantial activities/projects or investigations have been planned, managed and organised with clear explanation of responsibilities and implementation of operational plans. Common Skills Grading To achieve a Pass grade a student must, show some evidence of skills gained, in gathering appropriate sources and supporting material identified selected. Show some indication of evaluation and interpretation appropriately to the task or situation identified. Ability to organise and tasks are completed but required some help. You also show some evidence of differing skills and techniques understand and used. To achieve a Merit grade a student must, show clear evidence of skills gained in applying appropriate method of response identified and used effectively and sensitively within identified timescales. Show indication of evaluation and interpretation appropriately to the task or situation identified. Related to given tasks, solution found and evaluated as well as some originality and creativity in the work. To achieve a Distinction grade a student must, show clear evidence of willingness to gain new skills, positive attempt made to build mutual understanding, imaginative and thoughtful with appropriate method of response identified and used effectively and sensitively within identified timescales, excellent ability to deal with tasks as well as creative thinking and original approach to problem solving.

MAAR Assignment 1 NQF July 2012 CC

PRESENTATION 1. The assignment should have a cover page that includes the assignment title, assignment number, course title, module title, Lecturer/tutor name and students name. Attach all the pages of assignment brief/cover sheet with your report and leave them blank for official use. 2. Ensure that authenticity declaration has been signed. 3. This is an individual assignment. 4. Content sheet with a list of all headings and page numbers. 5. A fully typed up professionally presented report document. Use 12 point Arial or Times New Roman script. 6. Your assignment should be word-processed and should not exceed from 3,000 to 3,500 words in length. 7. Use the Harvard referencing system. 8. Exhibits/appendices are outside this limit. 9. The assignment should be not contain a bibliography but should contain a list of any references used in the assignment. NOTES TO STUDENTS FOR SUMMISSION Check carefully the submission date and the instructions given with the assignment. Late assignments will not be accepted. Ensure that you give yourself enough time to complete the assignment by the due date. Do not leave things such as printing to the last minute excuses of this nature will not be accepted for failure to hand-in the work on time. You must take responsibility for managing your own time effectively. If you are unable to hand in your assignment on time and have valid reasons such as illness, you may apply (in writing) for an extension. Failure to achieve a PASS grade will results in a REFERRAL grade being given. Take great care that if you use other peoples work or ideas in your assignment, you properly reference them in your text and any bibliography. NOTE: If you are caught plagiarizing, the University policies and procedures will apply.

MAAR Assignment 1 NQF July 2012 CC

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