CMU Academic Year: 20102011

HU 127HUMAN COMMUNICATION Lecturer: NORNG SOKHA

TAKE-HOME QUIZ 5 CHAPTER 5

I. KEY TERMS A. Match each word or phrase on the left with its definition on the right. 1. Analogy 2. Hasty generalization 3. Plain folks 4. Rapid thought 5. Testimony 6. Selective attention 7. Schema 8. Propositions 9. Justification 10. Logical proof A. Our brains can process words many times faster than the normal rate of speaking B. Proof based on reasoning C. Pre-existing knowledge D. The evidence used to support propositions E. Jumping to a conclusion on the basis of very limited information F. Statements the speaker is trying to prove G. A form of supporting material comparing two things or ideas H. A propaganda techniques of using testimony to falsely appear like the listener I. The sustained focus we give to stimuli we deem important J. A method for supporting materials in which the speaker quotes other sources

B. Use each word or phrase in the box to fill in the gap. A. egocentrism E. status I. personal bias B. stereotypes F. mental J. factual C. pseudo listening G. defensiveness K. experiential superiority D. physical H. semantic

Listening is a process of receiving, constructing meaning form, and responding to spoken and verbal messages. To be able to listen effectively, we should take a look at several barriers to listening. The first barrier is related to noise. All the stimuli in the environment that keep us from focusing on the message is called . distractions . For examples, loud music are playing at a party. Another, distractions is the wandering of the mind when it is supposed to be focusing on something such as thinking about a lunch date while listening to teacher. Also, .. distractions which we focus so intently on the details that you miss the main point. An example of this kind distraction is listening to all details of a conversation but forgetting the main idea. The last distraction is .. It overrespond to an emotion-laden word or concept. For instance, when a teacher mentions the word Marxist theory, Mary does not listen. The second barrier to listening is perception of others. This relates matter such social role, generalization and sights and sounds. Devoting attention based on the social standing, rank, or perceived value of another is called For example, We may not listen to a freshman in a group activity. Furthermore, we treat individuals as if they are the same as others in a given category and this comes the term An example of this group is that we assume all older people have similar opinions. 1

CMU Academic Year: 20102011

HU 127HUMAN COMMUNICATION Lecturer: NORNG SOKHA

Another category is sights and sounds such as not listening to a person with a screechy voice. The last barrier to listening is the self. is an excessive self-focus or seeing ourselves as the central concern in every conversation. We, for instance, redirecting conversations to our problems. . is an acting threat or feeling like we must defend what we have said or done. It occurs as we assume others comments are veiled criticisms of us. is the looking down on others as if their experience with life is not as good as ours. For example, we dont listen to those with less experience. . is letting our own predispositions, or strongly held beliefs, interfere with our ability to interpret information correctly. This happens as we assume that people are generally truthful or deceitful. is pretending to listen but letting our mind or attention wander to something else. This can be like daydreaming while our professor is lecturing. In short, the barriers to listening come from noise, the perception of others and ourselves; therefore, we should avoid these issues to improve our listening. II. MULTIPLE CHOICES 1. We tend to put more effort into developing talking skills than listening skills because A) listening is a less arousing or engaging activity than talking. B) talking fills our need for social recognition. C) talking seems more dynamic because we can comprehend more quickly than the speaker can talk. D) of all of the above reasons. 2. Which of these areas is least impacted by good listening skills? A) marital success. B) self-esteem. C) marketing strategies. D) success in the workplace. 3. Which of the following is not part of the process of listening? A) interpreting correctly. B) understanding. C) remembering. D) attending. 4. Governmental regulations are in place to protect workers from loud industrial noises because excessive noise A) interferes with the communication process. B) increases the stress level in workers. C) may result in hearing loss. D) interferes with a person's ability to encode and decode messages. 5. The phenomenon which enables us to pay attention to some stimuli while ignoring others is termed A) threshold intensity. B) selective attention. C) aural arousal D) dichotic presentation. 6. Remembering A) depends more on seeing something than on hearing something. B) is better achieved when an item is rehearsed or repeated. C) is not affected by items that we have previously stored. D) is described by all of the above.

CMU Academic Year: 20102011

HU 127HUMAN COMMUNICATION Lecturer: NORNG SOKHA

7. Short-term memory A) encompasses material that fits easily into already-stored data. B) allows us to handle material which is "committed" or an integral part of our experience. C) can handle a limited amount of material at one time. D) is activated when we rehearse data. 8. In which of these settings would a type of listening other than discriminative listening occur? A) the classroom B) the theatre C) the workplace D) an emergency situation 9. It is important to consider the methods of support a communicator uses during A) empathic listening. B) critical listening. C) discriminative listening. D) discriminatory listening. 10. Which statement does NOT describe an analogy? A) It is an expert opinion of an authority. B) It draws a parallel between two things or situations. C) It is important for a critical listener to determine its appropriateness. D) If carried too far, it will break down. 11. What term describes statistics, examples, analogies, testimony, and quotations? A) Empathic listening B) Critical listening C) Bandwagon appeal D) Methods of support 12. Which two types of listening seem to be at opposite ends of the spectrum? A) empathic and critical. B) critical and discriminative. C) empathic and discriminative. D) empathic and pleasurable. 13. Which of these correlations has been demonstrated in studies? A) A correlation between a motivated effort to pay attention and an improvement in listening. B) A correlation between those who communicate well and those who listen well. C) A correlation between a healthy use of one's spare time and one's motivation to learn. D) A correlation between one's ability to identify main ideas and one's ability to listen empathically. 14. By "spare time" the authors mean A) the moments of respite after aerobic listening. B) the time spent switching between critical and discriminative listening. C) the time needed to develop the skills for pleasurable listening. D) the time created by our ability to process information faster than a speaker can communicate information. 15. "Anticipatory set" is A) what the A in the acronym CARE (in aerobic listening) refers to. B) an exercise that can hinder the listener's use of "spare time." C) the ability to anticipate what a speaker is going to say. D) a technique used in empathic listening. 16. The automatic physiological process of receiving aural stimuli is termed listening. A) True B) False 17. An effective way to understand the message as the sender intended it is to listen without judging or evaluating that message. A) True B) False 3

CMU Academic Year: 20102011

HU 127HUMAN COMMUNICATION Lecturer: NORNG SOKHA

18. Examples and statistics are types of analogies. A) True B) False 19. Analogies, testimonies, examples, and statistics are all legitimate methods of support that may be abused. A) True B) False 20. Pseudolistening is an example of an inappropriate approach to listening. A) True B) False III. ESSAY QUESTIONS Briefly answer each of the following questions. 1. Which of the four modes of communicating do we use most, and which do we use least? 2. What are the four elements of listening? Briefly explain each one with an example. 3. What are the four types of listening? Briefly explain each one with an example. 4. What are the methods of support to amplify your point? Briefly explain each one with an example. 5. How to improve listening? Briefly explain each one with a supported example.