Amtek Railcar Industries Pvt. Ltd.

List of Processes S.No. 1 ARIPL IMS Process Description Business & Facility Planning Process Owner MD/VP Quantifier Business Objective Achievements Number of cases observed for availability of obsolete / non-approved documents Time taken to release the document / Format for Implementation from Submission Date. Record retention time Target > 90% Zero 3 Days As per record matrix Review Frequency Half Yearly Quarterly Quarterly Quarterly

2 3 4 5 6 7

Document Control Control of Records HR Process ( Training ) Management review Process Internal Auditing Control of Non Conforming Products Procedure for Accidents, Incidents, nonconformance and corrective & preventive actions.

MR MR HR Manager MD/VP

% Competency Level Employee wise Adherence to Quality Training schedule

% Decision Implemented in Time

>80% 100%
> 90%

Yearly Quarterly
Half Yearly

Repetitive nature of NCR MR Timely closer of NCR Number of times NCP shipped to Customer (Internal / External) QA/Manufacturing Manager Time taken to disposal NCP No. of Customer complaints Customer Disruption including field Returns in Nos. Nos of legal non compliances
All process owners

Zero 100% Zero 7 Days Zero Zero Zero Zero Zero Zero
> 70% As per Plan 100%

Quarterly Quarterly Quarterly Quarterly Monthly Monthly Quarterly Quarterly Monthly Quarterly
Quarterly Six Monthly Quarterly

Repetitive Nature of concern Warranty Claims (Customer returned)

8 9 10 11 12

Workers Compensation claims Open

Consultation Communication & Participation Emergency Preparedness Identification of Legal requirements Identification of AI & HIRA HR Manager HR Manager HR Manager All process owner % Total Employee Involvement On Time Execution of Mock drill / Evacuation etc. % Adherence to legal compliance in time

No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time Effectiveness in EMP implementation Nos. of Enquiry Converted in to Order On Time Development of new products % FTR Sample Developed Engineering Change Review in Days

13 14 15 16

Environmental Managemental Program (EMP) Enquiry Handling & contract review New product development Engineering Change Control

All process owner Marketing Manager Engineering Engineering

Zero 100% As per EMP targets >90% 100% > 80% < 14 Days

Monthly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11

Amtek Railcar Industries Pvt. Ltd.

List of Processes S.No. 17 18 ARIPL IMS Process Description Pilot Lot production (PPAP) approval Supplier Selection Process Process Owner Engineering Purchase Quantifier Target Review Frequency

% FTR PPAP Approved

Intial supplier rating

> 90%
As per Criteria

Quarterly
Half Yearly

% Supplier Performance Rating (Supplier Issues)

19 Supplier Scheduling & control Process Purchase

As per Criteria Monthly Zero Zero Zero 5000 PPM > 99% TBD TBD 2000 PPM TBD > 99% <2% Yearly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly

20

Receiving Inspection

QA

21

PPC & Manufacturing Process

Manufacturing

Incidents of Premium Freight Paid Parts Rejected during Production in Nos. Customer Disruption including field Returns in Nos. IQC rejection in PPM % Adherence to production schedule Labor Efficiency i.e. Productivity,Overtime%, Hourly Bonus Paid Supplies Expense variance from budget (Variable Cost) Rejection in PPM (In Process, Final Inspection) DPU/DPMO Rework in PPM (DPMO) % Adherence to Preventive Maintenance schedule % Break Down Maintenance expenses

As per Budget Monthly TBD TBD 100% Zero Monthly Monthly Monthly Six Monthly

22 23

Maintenance ( Break Down, P.M.& Predictive) Order Realisation Process ( Packaging & Dispatch)

Maintenance Dispatch

MTBF MTTR % On Time Delivery No. of times IMTE found out of calibration % R&R

24

Calibration of Measuring , Monitoring & test equipments

QA

As per Criteria Yearly Half yearly Half yearly Half yearly

Monthly

25

Storage, Handling, Preservation of Product including of customer property (STR)

26 27 28 29 30

Customer satisfaction measurement Inspection & testing of Product & Process Performance Monitoring of EMP's & Legal compliances Continual Improvement Customer Specific Procedures

Cost of items not used more than Six Months TBD Cost of Deteriorated Material in INR TBD No. of incidents FIFO not maintained Zero Store Manager Inventory Turn Ratio TBD % Customer Satisfaction Index >90 Vendor Score Card (G/Y/R Status) Green Marketing Manager (From Customer) Rejection in PPM (In Process, Final Inspection) DPU/DPMO 2000 QA/Manufacturing Manager % Achievement of Layout Inspection Plan 100% Adherence to compliance with legal requirements including filing of 100% HR Manager returns In time C.I. Projects Completed 100% MD/VP % Cost Reduction / Benefit TBD
QA/Engineering Manager Adherence to customer specific requirement 100%

Half yearly Quarterly Monthly Quarterly as per rules Quarterly Quarterly Quarterly

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11

Amtek Railcar Industries Pvt. Ltd.

Quality Objectives (HR) S.No. ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency

HR Process ( Training )

HR Manager

% Competency Level Employee wise Adherence to Quality Training schedule No. of Customer complaints Customer Disruption including field Returns in Nos.

>80% 100% Zero Zero Zero Zero Zero Zero > 70% As per Plan 100% Zero 100% As per EMP targets 100%

Yearly Quarterly Monthly Monthly Quarterly Quarterly Monthly Quarterly Quarterly Six Monthly Quarterly Monthly Quarterly Quarterly as per rules

Procedure for Accidents, Incidents, nonconformance and corrective & preventive actions.

Nos of legal non compliances All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open

3 4 5 6

Consultation Communication & Participation Emergency Preparedness Identification of Legal requirements Identification of AI & HIRA

HR Manager HR Manager HR Manager All process owner

% Total Employee Involvement On Time Execution of Mock drill / Evacuation etc. % Adherence to legal compliance in time No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time

Environmental Managemental Program (EMP)

All process owner Effectiveness in EMP implementation

Performance Monitoring of EMP's & Legal compliances

HR Manager

Adherence to compliance with legal requirements including filing of returns

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11

Amtek Railcar Industries Pvt. Ltd.

Quality Objectives (Engineering) S.No. ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency

No. of Customer complaints Customer Disruption including field Returns in Nos. Nos of legal non compliances 1 Procedure for Accidents, Incidents, nonconformance and corrective & preventive actions. All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open 2 Identification of AI & HIRA All process owner No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time 3 Environmental Managemental Program (EMP) All process owner Effectiveness in EMP implementation On Time Development of new products 4 New product development Engineering % FTR Sample Developed 5 6 7 Engineering Change Control Pilot Lot production (PPAP) approval Customer Specific Procedures Engineering Engineering Engineering Change Review in Days % FTR PPAP Approved

Zero Zero Zero Zero Zero Zero Zero 100% As per EMP targets 100% > 80% < 14 Days > 90% 100%

Monthly Monthly Quarterly Quarterly Monthly Quarterly Monthly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly

QA/Engineering Manager Adherence to customer specific requirement

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11

Amtek Railcar Industries Pvt. Ltd.

Quality Objectives (Purchase) S.No. ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency

No. of Customer complaints Customer Disruption including field Returns in Nos. 1 Procedure for Accidents, Incidents, nonconformance and corrective & preventive actions. Nos of legal non compliances All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open 2 Identification of AI & HIRA All process owner No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time 3 Environmental Managemental Program (EMP) All process owner Effectiveness in EMP implementation 4 Supplier Selection Process Purchase Intial supplier rating % Supplier Performance Rating (Supplier Issues) 5 Supplier Scheduling & control Process Purchase Incidents of Premium Freight Paid 6 Order Realisation Process ( Packaging & Dispatch) Dispatch % On Time Delivery Cost of items not used more than Six Months 7 Storage, Handling, Preservation of Product including of customer property (STR) Cost of Deteriorated Material in INR Store Manager No. of incidents FIFO not maintained Inventory Turn Ratio

Zero Zero Zero Zero Zero Zero Zero 100% As per EMP targets

Monthly Monthly Quarterly Quarterly Monthly Quarterly Monthly Quarterly Quarterly

As per Criteria Half Yearly As per Criteria Monthly Zero 100% TBD TBD Zero TBD Yearly Monthly Half yearly Half yearly Half yearly Monthly

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11

Amtek Railcar Industries Pvt. Ltd.

Quality Objectives (Maintenance) S.No. ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency

No. of Customer complaints Customer Disruption including field Returns in Nos. Procedure for Accidents, Incidents, nonconformance and corrective & preventive actions. Nos of legal non compliances All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open 2 Identification of AI & HIRA All process owner No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time 3 Environmental Managemental Program (EMP) All process owner Effectiveness in EMP implementation % Adherence to Preventive Maintenance schedule % Break Down 4 Maintenance ( Break Down, P.M.& Predictive) Maintenance Maintenance expenses MTBF MTTR

Zero Zero Zero Zero Zero Zero Zero 100% As per EMP targets > 99% <2%

Monthly Monthly Quarterly Quarterly Monthly Quarterly Monthly Quarterly Quarterly Monthly Monthly

As per Budget Monthly TBD TBD Monthly Monthly

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11

Amtek Railcar Industries Pvt. Ltd.

Quality Objectives (Production) S.No. ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency

Control of Non Conforming Products

QA/Manufacturing Manager

Number of times NCP shipped to Customer (Internal / External) Time taken to disposal NCP No. of Customer complaints Customer Disruption including field Returns in Nos.

Zero 7 Days Zero Zero Zero Zero Zero Zero Zero 100% As per EMP targets > 99% TBD TBD 2000 PPM TBD 100% 2000 100%

Quarterly Quarterly Monthly Monthly Quarterly Quarterly Monthly Quarterly Monthly Quarterly Quarterly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Quarterly

Procedure for Accidents, Incidents, nonconformance and corrective & preventive actions.

Nos of legal non compliances All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open

Identification of AI & HIRA

All process owner

No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time

Environmental Managemental Program (EMP)

All process owner Effectiveness in EMP implementation % Adherence to production schedule Labor Efficiency i.e. Productivity,Overtime%, Hourly Bonus Paid

PPC & Manufacturing Process

Manufacturing

Supplies Expense variance from budget (Variable Cost) Rejection in PPM (In Process, Final Inspection) DPU/DPMO Rework in PPM (DPMO)

Order Realisation Process ( Packaging & Dispatch)

Dispatch QA/Manufacturing Manager

% On Time Delivery Rejection in PPM (In Process, Final Inspection) DPU/DPMO % Achievement of Layout Inspection Plan

Inspection & testing of Product & Process

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11

Amtek Railcar Industries Pvt. Ltd.

List of Processes S.No. 1 ARIPL IMS Process Description Business & Facility Planning Process Owner MD/VP Quantifier Business Objective Achievements Number of cases observed for availability of obsolete / non-approved documents Time taken to release the document / Format for Implementation from Submission Date. Record retention time Target > 90% Zero 3 Days As per record matrix Review Frequency Half Yearly Quarterly Quarterly Quarterly

2 3 4 5 6 7

Document Control Control of Records HR Process ( Training ) Management review Process Internal Auditing Control of Non Conforming Products Procedure for Accidents, Incidents, nonconformance and corrective & preventive actions.

MR MR HR Manager MD/VP

% Competency Level Employee wise Adherence to Quality Training schedule

% Decision Implemented in Time

>80% 100%
> 90%

Yearly Quarterly
Half Yearly

Repetitive nature of NCR MR Timely closer of NCR Number of times NCP shipped to Customer (Internal / External) QA/Manufacturing Manager Time taken to disposal NCP No. of Customer complaints Customer Disruption including field Returns in Nos. Nos of legal non compliances
All process owners

Zero 100% Zero 7 Days Zero Zero Zero Zero Zero Zero
> 70% As per Plan 100%

Quarterly Quarterly Quarterly Quarterly Monthly Monthly Quarterly Quarterly Monthly Quarterly
Quarterly Six Monthly Quarterly

Repetitive Nature of concern Warranty Claims (Customer returned)

8 9 10 11 12

Workers Compensation claims Open

Consultation Communication & Participation Emergency Preparedness Identification of Legal requirements Identification of AI & HIRA HR Manager HR Manager HR Manager All process owner % Total Employee Involvement On Time Execution of Mock drill / Evacuation etc. % Adherence to legal compliance in time

No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time Effectiveness in EMP implementation Nos. of Enquiry Converted in to Order On Time Development of new products % FTR Sample Developed Engineering Change Review in Days

13 14 15 16

Environmental Managemental Program (EMP) Enquiry Handling & contract review New product development Engineering Change Control

All process owner Marketing Manager Engineering Engineering

Zero 100% As per EMP targets >90% 100% > 80% < 14 Days

Monthly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11

Amtek Railcar Industries Pvt. Ltd.

List of Processes S.No. 17 18 ARIPL IMS Process Description Pilot Lot production (PPAP) approval Supplier Selection Process Process Owner Engineering Purchase Quantifier Target Review Frequency

% FTR PPAP Approved

Intial supplier rating

> 90%
As per Criteria

Quarterly
Half Yearly

% Supplier Performance Rating (Supplier Issues)

19 Supplier Scheduling & control Process Purchase

As per Criteria Monthly Zero Zero Zero 5000 PPM > 99% TBD TBD 2000 PPM TBD > 99% <2% Yearly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly

20

Receiving Inspection

QA

21

PPC & Manufacturing Process

Manufacturing

Incidents of Premium Freight Paid Parts Rejected during Production in Nos. Customer Disruption including field Returns in Nos. IQC rejection in PPM % Adherence to production schedule Labor Efficiency i.e. Productivity,Overtime%, Hourly Bonus Paid Supplies Expense variance from budget (Variable Cost) Rejection in PPM (In Process, Final Inspection) DPU/DPMO Rework in PPM (DPMO) % Adherence to Preventive Maintenance schedule % Break Down Maintenance expenses

As per Budget Monthly TBD TBD 100% Zero Monthly Monthly Monthly Six Monthly

22 23

Maintenance ( Break Down, P.M.& Predictive) Order Realisation Process ( Packaging & Dispatch)

Maintenance Dispatch

MTBF MTTR % On Time Delivery No. of times IMTE found out of calibration % R&R

24

Calibration of Measuring , Monitoring & test equipments

QA

As per Criteria Yearly Half yearly Half yearly Half yearly

Monthly

25

Storage, Handling, Preservation of Product including of customer property (STR)

26 27 28 29 30

Customer satisfaction measurement Inspection & testing of Product & Process Performance Monitoring of EMP's & Legal compliances Continual Improvement Customer Specific Procedures

Cost of items not used more than Six Months TBD Cost of Deteriorated Material in INR TBD No. of incidents FIFO not maintained Zero Store Manager Inventory Turn Ratio TBD % Customer Satisfaction Index >90 Vendor Score Card (G/Y/R Status) Green Marketing Manager (From Customer) Rejection in PPM (In Process, Final Inspection) DPU/DPMO 2000 QA/Manufacturing Manager % Achievement of Layout Inspection Plan 100% Adherence to compliance with legal requirements including filing of 100% HR Manager returns In time C.I. Projects Completed 100% MD/VP % Cost Reduction / Benefit TBD
QA/Engineering Manager Adherence to customer specific requirement 100%

Half yearly Quarterly Monthly Quarterly as per rules Quarterly Quarterly Quarterly

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11