GRADUATE SCHOOL OF BUSINESS FACULTY

OF BUSINESS & ACCOUNTANCY

UNIVERSITY OF MALAYA

THE INFLUENCE OF TRAINING ON EMPLOYEE’S WORK

COMMITMENT AND PERFORMANCE

Dear Sir / Madam,

I am currently pursuing my Master Business Administration (MBA) at the Faculty of

Business & Accountancy, University of Malaya. As partial fulfillment towards the completion
of my postgraduate degree, this research entitled “The Influence of Training on Employee’s
Work Commitment and Performance” is undertaken under the supervision of Encik Zulkufly
Ramly.

Training refers to the acquisition of knowledge, skills, and competencies as a result of the
teaching of vocational or practical skills and knowledge that relate to specific useful
competencies. For this research of survey, various studies conducted previously analyzed that
training has specific goals of improving one's capability, capacity, and performance. So, the
main objective of this research is to analyze how training able to influence employee’s work
commitment and performance.

Hence, I sincerely invite you to kindly complete this brief survey. The completed
questionnaire shall be returned to me via e-mail or by post to address stated below.

All information will be treated with strictest confidentiality and shall only be used for the
purpose of this academic research. Your participation is very much appreciated.

Thank you for your co – operation and assistance.

Yours faithfully,
Hasniza binti Hamidun (013 – 3055629)
Email : fanieza79@gmail.com
Address: No. 406 Jalan E8, Taman Melawati, 53100 Kuala Lumpur

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Part A – Employee’s Work Commitment

Listed below are statements that represent feelings that YOU might have about your organization. Please indicate the degree
of your agreement or disagreement with each statement by circling a number from 1 to 7 using the scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

I would be happy to spend the rest of my career with

this organization 1 2 3 4 5 6 7
I work here because the people are great and they
have helped a lot in my works 1 2 3 4 5 6 7
I really feel as if this organization’s problems are my
own 1 2 3 4 5 6 7
Right now, staying with my organization is a matter
of necessity as much as desire 1 2 3 4 5 6 7
It would be very hard for me to leave my
organization right now, even if I wanted to 1 2 3 4 5 6 7
I would not leave my organization right now because
I have a sense of obligation to the people in it 1 2 3 4 5 6 7
I work here because they provide training that could
benefited me in my works 1 2 3 4 5 6 7
Training provided has motivated me to work harder
than before and catch up on my to-do list 1 2 3 4 5 6 7
My organization cares and shows concern about my
general satisfaction at work 1 2 3 4 5 6 7
I do not think that other company able to prepare
better benefits like I had now 1 2 3 4 5 6 7
My organization takes pride in my accomplishment
at work 1 2 3 4 5 6 7
My organization values my contribution to its well
being and appreciate any extra effort from me 1 2 3 4 5 6 7
This organization has a great deal of personal
meaning for me 1 2 3 4 5 6 7
Even if it were to my advantage, I do not feel it
would be right to leave my organization now 1 2 3 4 5 6 7

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Part B – Employee’s Work Performance

Listed below are statements that represent YOUR perceptions towards your performance after attending any of training
conducted by your organization. Please indicate the degree of your agreement or disagreement with each statement by circling
a number from 1 to 7 using the scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

Training programs establish a clear view of work

roles and increase performance 1 2 3 4 5 6 7
Training programs encourage teamwork and self –
managed team culture 1 2 3 4 5 6 7
Training programs encourage me to make criticisms,
which contribute more to productivity and 1 2 3 4 5 6 7
productions
Training programs provide knowledge sharing
demonstrated in the organization 1 2 3 4 5 6 7
Training programs improved my skills and
knowledge at performance level 1 2 3 4 5 6 7
Training programs provide supportive and trusting
work environment for my efficient performance 1 2 3 4 5 6 7
Training programs provide to update work of skills
which increase my performance in on – the – job 1 2 3 4 5 6 7
Training programs provide me to communicate
openly and honestly with my subordinates so that I 1 2 3 4 5 6 7
know my strengths and weaknesses

Part C – Training Commitment

Listed below are statements that represent training commitment provided by your organizations, which reflects to YOUR
commitment. Please indicate the degree of your agreement or disagreement with each statement by circling a number from 1
to 7 using the scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

Most training programs able to fulfill my expectation

of needs 1 2 3 4 5 6 7
Most of training programs are practical and do relate
to the actual problems at work 1 2 3 4 5 6 7
In most training programs, I was treated as
“important” individuals 1 2 3 4 5 6 7
Most of training programs able to obtain input from
other participants 1 2 3 4 5 6 7
Most training programs are follow – up based on
experience from previous training conducted 1 2 3 4 5 6 7
I able to test out training techniques in my work so
that the training objectives are achieved 1 2 3 4 5 6 7
In most training programs, I learn from each other’s
experiences 1 2 3 4 5 6 7
Most training programs continue to offer right after
previous program succeed 1 2 3 4 5 6 7

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Part D – Training Need Assessment

If you do not know what you need, you will not get it. So, listed below are statements that represent needs assessment of
training that might help and develop initiatives to resolve any problems arisen in your organization. With respect to your
opinion, please indicate the degree of your agreement or disagreement with each statement by circling a number from 1 to 7
using the scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

A clear view of training objectives should be stated

as guideline in conducting training program 1 2 3 4 5 6 7
Training objectives prevent participants to get
confuse and face problem during training program 1 2 3 4 5 6 7
Training objectives is the basis for measuring
effectiveness of the training in knowledge, skills and 1 2 3 4 5 6 7
attitudes expected of trainees
The valid training objectives is able to link the
training needs and training which delivered 1 2 3 4 5 6 7
Training objectives clarify for trainers and for
trainees precisely what their goals are in training 1 2 3 4 5 6 7
The expectation to be achieve at the end of the
training 1 2 3 4 5 6 7
The conditions under which the trainees will
demonstrate their learning 1 2 3 4 5 6 7
The standards must be reached to confirm level of
competence 1 2 3 4 5 6 7

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Part E – Training Contents and Delivery Approaches

Listed below are training and development contents that most of the training programs might have which YOU had attended.
Please indicate the degree of your agreement or disagreement with each statement by circling a number from 1 to 7 using the
scale below: -

1 2 3 4 5 6 7
Strongly Moderately Slightly Neutral Slightly Moderately Strongly
Disagree Disagree Disagree Agree Agree Agree

Providing a platform to showcase technical skills

1 2 3 4 5 6 7
Mentoring another people in organization as role
model 1 2 3 4 5 6 7
Helping personal growth
1 2 3 4 5 6 7
Updating existing skills and acquiring new
technologies 1 2 3 4 5 6 7
Utilizing information gathered to support and assist
the top management 1 2 3 4 5 6 7
Assessing comprehensive new hiring training
programs; and updated organizational procedures 1 2 3 4 5 6 7
and policies
Problem solving and Conflict Resolution
1 2 3 4 5 6 7
Planning and Goal Setting
1 2 3 4 5 6 7

Many trainers spend too much time giving training which the participants find irrelevant and boring. Participative training is
usually more interesting, enjoyable and effective but it is always more challenging. Below are the strategies in adding variety
to training programs. Please indicate the degree of your agreement or disagreement with each statement by circling a number
from 1 to 5 using the scale below: -

1 2 3 4 5
Strongly Slightly Neutral Slightly Strongly
Disagree Disagree Agree Agree

On – the – job Training (OJT)

1 2 3 4 5
Demonstration or Role playing
1 2 3 4 5
Team training
1 2 3 4 5
Technological advances (E – Learning)
1 2 3 4 5
Mentoring
1 2 3 4 5
Seminars or Conference
1 2 3 4 5
Field trip or Tour
1 2 3 4 5

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Part F – Training Evaluation

Listed below are statements that represent feelings that YOU might have about any training that you had attended which
organized by your organization. Please indicate the degree of your agreement or disagreement with each statement by circling
a number from 1 to 5 using the scale below: -

1 2 3 4 5
Strongly Slightly Neutral Slightly Strongly
Disagree Disagree Agree Agree

Able to evaluate about the structure or content of the training and the
methods employed 1 2 3 4 5
Able to reflect trainees’ opinions in knowledge and skills content as
expressed in objective 1 2 3 4 5
Able to measure performance of knowledge, skills and attitudes against
criteria which were set during training and immediate post training period 1 2 3 4 5
Able to establish clearly and specifically the training objective as training
has changed the job behavior and performance 1 2 3 4 5
Able to choose representative sample of the original target population to
take part in follow up study 1 2 3 4 5
Able to analyze resources acquisition from external environment e.g. new
materials, specialists and trained manpower etc. 1 2 3 4 5
A detailed examination of particular training program in order to see if
every stage of its design, implementation and validation has been carried 1 2 3 4 5
out properly
Able to focus on the missing link in the transfer link chain in training
program 1 2 3 4 5

Part G – Respondent Profile

Please tick (√) the answer and fill in the blanks when necessary
1. Gender Male Female

2. Age 21 – 25 26 – 30 31 – 35 36 – 40
41 – 45 46 – 50 51 and above

3. Ethnic Group Malay Chinese Indian Others

4. Marital Status Single Married Divorced / Separated

5. Education Level SPM Diploma / A - Level

Degree / Professional Certificate Post Graduate

6. Years of service in your current organization

Less than 2 years 2 to 5 years
6 to 10 years More than 10 years

7. Occupation Professional Manager Executive

Own business Not working / Retired Student

8. Current Income Level Less than RM 2,000 RM 2,000 – RM 3,000

RM 3,001 – RM 4,000 RM 4,001 – RM 5,000
RM 5,001 – RM 6,000 More than RM 6,001

~ Thank you for your time and patience ~

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