Part 1: Sales presentation

Q1: What is T1, what is difference between T1 and T3? A1: T1 and T3 both are working conditions of air conditioner, T1 means standard ambient working condition, max. 43 like LA, ASIA, EUROPE, T3 means high ambient working condition, max. 52 mainly for ME. Q2: For mini VRF 10&15kW, no 220-3-60 power supply. A2: Current product line only has 220-1-60Hz power supply, we will do 3 phase in the future and will finish it within 2013. Q3:For product with power supply 220-230V, can it work at 208V? A3:That is no problem to work within 208 -10% to 230V+10% Q4:How many cable lines of 380-3-60 outdoor unit? A4: 3 phase 4 lines

Q5For cassette with fresh air function, what is percentage of fresh air? A5: 5-10% Q6: For duct type indoor unit, some models have drain pump inside, and some models not, easy to be confused. A6: Will mark it out in price list Q7: For med static pressure duct type indoor, does the air outlet part installed by facotry? A7: Yes, factory will install these parts. Q8: Is there drain pump information for duct type in software? A8: Currently no such information in software, we will find the possibility to apply it in next version. Q9: How many rows of fresh air unit coil? A9: 14kW/22.6kW units are 2 rows, 28kW unit is 3 rows. Q10Heat recovery media of heat recovery unit, how long time should be changed? A10: Clean it every 3000 hrs by vacuum cleaner, and change it after 5~7 years.

Part2 FEATURES AND BENEFITS

Q1: Does compressors of outdoor unit are all DC inverter? A1: For unit with one compressor (8HP/10HP), that is DC inverter. For unit with 2 compressors (12/14/16HP), they are 1 DC inverter + 1 non-inverter Q2: Is that possible to connect air duct from the top of outdoor unit? A2: Yes, there is 50 Pa static pressure for duct connecting. Q3: Does the oil separator locate in condensing unit? A3: Yes, that is installed in outdoor unit. Q4: Does the backup function of outdoor unit can be applied automatically? A4: In cooling mode, if the inverter compressor has malfunction, the module will shutdown, but the whole system will still run In heating mode, if the inverter compressor has malfunction, the module will shutdown, and so does the whole system. In both cooling and heating mode, if the fixed compressor has malfunction, the module and the whole system will keep running Q5: when setting master and slave unit in outdoor combination, does the bigger unit should be master? A5: Master unit means the unit that in charge of communication with indoor units, connect communication wire with indoor, not necessarily the bigger unit. Q6: What is the capacity of compressors in the unit that has two compressors, and how do they work? A612HP unit8HP inverter +4HP non-inverter, 14HP unit10HP inverter +4HP non-inverter 16HP unit10HP inverter +6HP non-inverter Working example: 12HP unit When system load 4HP, Inverter compressor working with part load When system load 4HP, inverter compressor part load+non-inverter 100% load Q8When system working in night silence mode, how about the capacity reduce. A: System working capacity will reduce 20% of the rated capacity.

PART 3 : CONTROLLER
Q1Does the controller packaged in unit? Does the unit price include the controller? How about optional controller? A1: Standard controller is put inside indoor unit package, and the price is included in indoor unit. For extra optional controller, will be packaged separately and charge additional cost. Q2: Does wired or wireless controller has back light function? A2: Currently both of them have no this function. Q3: What wire should be used between IGU05/02 and outdoor unit? What is the communication protocol? A3: PQ twisted shield two cores communication wire, homebus Q4: Can we use BMS and YCZ-A003 at same time? A4: No

PART4: SLECTRION SOFTWARE

Q1Indoor unit capacity can not be changed accordingly when working temperature changed, this function only available for outdoor unit. A1: will find the possibility to apply this for indoor, if yes, this function will be available in next software version. Q2: When piping and select indoor or outdoor, the units of capacity and length are not suit for LA, CFM for duct unit is very important, so does water column for static pressure A2: We will add suitable units into software and apply it in next version, later we will collect all information about this from region. Q3: For selection of units of temperature or capacity, system will not remember this reference, when entrance system next time, they need to be selected again. A3: Currently system does not remember last time preference setting. Q4: Definition of cooling capacity, max cooling capacity, min cooling capacity A4:Cooling capacity: system rated cooling capacity Max indoor cooling capacity compared to outdoor: 130% of system rated cooling capacity Min indoor cooling capacity compared to outdoor: 50% of system rated cooling capacity

Q7: In software can not see drop length information, different floor design, and also cant sense the location of outdoor compare to indoor: A7: Currently this software can not realize these function, we will find the possibility in update version. Q8: What is the meaning of result of capacity modification, how to use it? A8: Percentage = Selected outdoor nominal capacity/Actual system capacity (after modification) New outdoor capacity selection = Selected outdoor nominal capacity/Percentage Q9: Whats meaning of this table: A9: Red line means system cooling compensation factor according to different pipe length. Black line means cooling compensation factor after change pipe size when pipe length is longer than 90m.

Part 5: Installation
Q1:How many coils of the high static pressure indoor unit: A1: only 1 coil. Q2: If outdoor units in one combination are installed in different level, do they need to do oil trap? A2: Yes, oil trap must be done if outdoor unit in different height. Q3: To make oil trap, do the gas pipe and liquid pipe all need to do? A3: Yes, both of them need to be done together. Q4: Does the piping length shown in piping diagram include length of branch pipe? A4: Yes, already included Q5: Do we need to charge additional oil for oil equalization pipe between two outdoor unit? A5: That is not necessary, you can do it if the oil leakage

Q6: What is the dimensions of the part of outdoor branch pipe or indoor manifold pipe that can be cut in different size. A7:Normally its about 40mm, you may refer to the drawing in service manual.

Part 6 Trouble shooting

Q1: Does the ammeter can supplied by factory, and how it communicate with outdoor unit and IGU02? A1: Factory does not supply this part, to connect with outdoor, see below photo for wire connection

Q2: Does the ammeter can calculate power cost by each indoor unit? A2 Measure the outdoor power cost, then calculate each indoor cost by consumption time. The ammeter measure all the system power cost and share to indoor unit by formula. When system is running: Percentage of indoor A = Rated cooling capacity of indoor A Rated cooling capacity of all running indoor unit When system is stop: Percentage of indoor A=1/quantity of indoor unit Power cost of indoor A=Power cost of outdoor * Percentage of indoor A Q3: In group control, can we set different working mode for each indoor? A3: No you can not do that, every indoor unit only can work in exactly same mode in one group. Q4: For indoor/outdoor communication address auto setting by wired controller, can system still remember the address after system power on again?

A7: No, it will be done in phase 2 Q8For heat pump system, is that possible to lock heating function and use only cooling mode? A8: Yes that is can be done by setting indoor dip switch SW07-8 and SW07-7 to be : 1 and 0

Q9: For VRF system, how does the indoor unit do in auto changeover function? A9: Auto changeover function is not available, you only can change indoor working mode by reset all indoor unit.

Q10: For dip switch of outdoor unit BM2-7, what is the meaning of different setting? piping length selection, Target pressure meaning? How to detect ? How long is the medium piping and long/short/Middle piping length? A10: Set the unit running target pressure according to the actual pipe length. Middle pipe is about 50~90m, long pipe 90m, short pipe is smaller than 50m.

Q11:How does the digital tube on outdoor unit to show the time? A11: It will show hr=minute, 5=59 means 5 hrs and 59 minutes, = flashing every second. Q12: Does the unit has phase protection? A12: Yes the system has wrong phase protection and lack of phase protection. Error code 37. Q13: When and how to use outdoor SW9.10.11? A13: You dont have to use it checking for everything for Startup, it mainly used for commission and system service parameter checking if there is something wrong. . Q14: What is meaning of TES? A14: it means twin energy source, that is for another series product, not available for Amazon VRF. Q15: in Diagnostic software, how to choose rate when set communication part? A15: for all VRF should to select 4800

Q16: How to show the fault in diagnostic software? And how to resolve the problem? A16: When the dot in red color, there will be a fault, but you have to check the detail information on outdoor or indoor PCB. Q17: Whats the meaning of activate saving curve in diagnostic software? A17: that means the curve you have chosen are active to be saved. Q18: Any explanation about outdoor interface position on software? A18: No special meaning for putting master in the middle, and if the system have no any slave outdoor, then slave part will disappear and only master unit information in the middle

Q19: How to check the system load? A19: Outdoor dip switch can check outdoor capacity, indoor capacity and indoor quantity

Suggestion :
S1Diagnostic softwareSignal Source ,please explain the name for short A1: Please refer to this list attached. S2Wired control wish to be touch screen. A2:YR-E16 press button with backlighting --Chinese version is finished, English version will be ready in 2013(according to the clients requirement). S3Indoor and outdoor dip switch is too complex. Its not easy for installation and service. A3: Will consider this.

S4 CHECKINGLIST after installation, before STARTUP there should have a CHECKINGLIST debugging person will check it according to the list one by one. A4: We can make this list S5After set indoor unit capacity in factory by dip switch, it should seal it with silicon after setting to avoid someone change it in false. A5: Will consider this. S6: 60Hz CONSOLE, Latin America need it. A6: Confirmed that console units are 50/60HZ universal. S7: Saving in designed condition instead of standard rating condition in Software A7: Will consider this. S8: A Warning dialogue of outdoor window to delete indoor units(will delete forever from the project) A8: Will consider this. S9: Individual additional charging for different outdoor system in one project of selection software. A9: Will consider this. S10: Change the sequence of Series name of Selection Software as: Standard Ambient-380/Standard Ambient-220/Standard Ambient-Mini/High Ambient-380 A10: Will change it for next version