Citrix and Cisco Engagement Guidebook

Cisco and Citrix Sales Engagement Guidebook
1. Cisco and Citrix Joint Vision 2. Benefits of Joint Sales Engagement 3. Identifying Joint Opportunities 4. Sample Joint Successes 5. Engaging Decision Makers and Influencers 6. Overview of the Joint Solution 7. Managing Competing Offerings 8. Next Steps 9. Sales Resources 10. For More Information
CISCO AND CITRIX INTERNAL USE ONLY. THIS DOCUMENT IS FOR CISCO AND CITRIX SALES TEAMS.
Updated January 2012
Cisco and Citrix Joint Vision

Desktop computing and communications environments are undergoing enormous changes, impacting how application and communication services are delivered to end users. As the leaders in communications and desktop virtualization, Cisco and Citrix are uniquely positioned to help customers deploy a complete virtual workspace environment. Cisco and Citrix Systems have entered into a strategic alliance to develop and deliver solutions that help customers simplify and accelerate large-scale desktop virtualization deployments. Through this alliance, Cisco and Citrix will drive innovations that simplify the deployment of high-definition virtual desktops and applications and improve end-user experiences over a highly secure Citrix HDX aware Cisco network. The companies will also continue to enhance and build upon their data center solutions and cloud technologies to help accelerate deployment of cloud services.
Cisco and Citrix press release, October 12, 2011
Joint mission statement: Lead the market in delivering rich end-user virtual experiences in enterprise and cloud computing. Joint Benefit: Accelerate desktop transformation to the next generation virtual workspace and increase Cisco and Citrix revenues and market share. Cisco benefits: Promote adoption of the Cisco Virtualization Experience Infrastructure (VXI) solution, increasing sales of data center, networking, and collaboration products (including endpoints) Citrix benefits: Increase Citrix XenDesktop sales and promote new deployments. Customer benefits: Enable new operational models that reduce costs, simplify operations, increase business agility, and improve user productivity. The Cisco VXI and Citrix visions are well aligned, allowing sales teams approach the customer with one vision and one message. Cisco and Citrix have signed a 5-year agreement that will help the two companies be more effective against the competition and win more business together. In most opportunities our offerings will be complementary. At times, there will be elements of a deal where we will compete. Remember: A few competitive deals will not harm the long-term benefits of the overall relationship. Each company can help the other gain new buyer audiences and increase support for virtual workspace and enterprise desktop virtualization solutions. With Cisco and Citrix communicating a complementary strategy to IT decision makers, there will be better and faster adoption of the solution. For example, Cisco should ensure network managers understand that Citrix More
Cisco and Citrix Joint Vision (continued)

XenDesktop is a strong solution because Cisco networks are already Citrix HDX aware and Cisco WAAS reduces latency with Citrix XenDesktop by 70 percent, allowing twice the number of users to be deployed over a Wide Area Network (WAN). Citrix should ensure that desktop and data center managers understand that Cisco Unified Computing System (Cisco UCS) offers the best server density and that Citrix XenDesktop is certified as a Cisco Validated Design, building customer confidence in end-to-end solution interoperability for a successful deployment. Cisco Virtualization Experience Infrastructure (VXI) is an end-to-end systems approach that delivers the next generation virtual workspace by unifying virtual desktops, voice, and video. It helps IT provide an exceptionally flexible and secure converged infrastructure for an uncompromised user experience.
Cisco.com
Citrix XenDesktop is a desktop virtualization solution that transforms Windows desktops and applications into an on-demand service available to any user, anywhere, on any device. With XenDesktop, you can securely deliver individual Windows, web and SaaS applications, or full virtual desktops, to PCs, Macs, tablets, smartphones, laptops and thin clientsall with a high-definition user experience.
Citrix.com
Together, Cisco and Citrix offer next generation solutions that virtualize the data center and user workspace. Optimized by Ciscos HDX aware network to ease and accelerate enterprise wide adoption of desktop virtualization and cloud computing, the joint solution delivers exceptional performance, reliability, and security. This best-in-class solution is: Better for end-users: High quality user experience on any device from anywhere Better for IT: Scalable and secure infrastructure to deliver IT as a service Better for business: Improved agility and productivity with lower operating costs Cisco and Citrix leadership positions complement the joint solution and give us a great foundation from which to speak to our customers.
Cisco Citrix
Number 1 in Networking Number 1 in Collaboration Top-3 Blade Server Vendor
Used by 99% of Fortune 500 Number 1 in Desktop and Application Virtualization Top-5 SaaS Vendor
Benefits of Joint Sales Engagement

For Citrix, teaming with Cisco provides: Access to C-level executives: Gain access to the people who are making strategic desktop virtualization investments. Bigger sales opportunities: Align Citrix XenDesktop sales activities with existing high-priority Cisco sales activities within an account to get more resources, greater visibility, and higher priority within the account, yielding larger deals. Faster deployment: Cisco can help accelerate deployment of Citrix XenDesktop by cost-effectively delivering a desktop virtualization optimized infrastructure that enables customers to accelerate adoption across the enterprise, bringing additional revenue and more expansion licenses sooner. Endorsement by Cisco: Cisco endorsement positions Citrix as a recommended desktop virtualization and on-demand application delivery solution. This message has been clearly communicated through internal communications and at the annual Cisco sales summits. Stronger account penetration: Align with Cisco product sales specialists and Cisco account managers to expand departmental Citrix XenDesktop deployments to all corporate desktops. Cisco helps Citrix position virtual desktops beyond task workers by addressing the security and data center hairpin* problems that have inhibited some virtual desktop deployments. Jointly conduct account plans to cross-sell the total virtual computing portfolio, including networking and WAN optimization. Unified messaging and contact with the customer: Joint account teams using consistent sales messages can avoid customer confusion and over-contacting of the client. Engagement earlier in the sales cycle: Working together may provide earlier access to the customer discussions shaping their needs and the opportunity to participate and influence their direction. Improved customer success: Cisco's work with Citrix helps reduce customer risk and speeds deployment by ensuring system-level validation and providing end-to-end solution support.
* Hairpin refers to traditional vitrual desktop solutions that route voice and video trafc from one endpoint through the network to the data center and then from the data center through the network to the other endpoint. Cisco VXI allows voice and video to travel directly from point to point, greatly reducing the load on the data center and the network.
More
Benefits of Joint Sales Engagement (continued)

For Cisco, teaming with Citrix provides: The trusted advisor position: Gain the capability to engage in a complete desktop strategy conversation for all users and devices. Use the high customer interest in virtual desktop infrastructure (VDI) and desktop virtualization to demonstrate the wide range of capabilities for the joint solution. Accelerated revenue: Present a comprehensive VDI and desktop virtualization solution earlier in the sales cycle to help accelerate deals. Stronger position compared to other network and server vendors: Teaming with Citrix, the leader in desktop virtualization, positions Ciscos solution as more complete and integrated than other vendors offerings. Contribution to achievement of sales objectives: Increase penetration of the Cisco VXI message and solution. Endorsement by Citrix: Citrix endorsement positions Cisco as a recommended end-to-end platform for desktop virtualization. Unified messaging and contact with the customer: Joint account teams using consistent sales messages can avoid customer confusion and over-contacting of the client. Engagement earlier in the sales cycle: Working together may provide earlier access to the customer discussions shaping their needs and the opportunity to participate and influence their direction. Improved customer success: Citrix' work with Cisco helps reduce customer risk and improves solution performance, such as Citrix HDX aware Cisco networks.
Identifying Joint Opportunities

Ciscos and Citrixs respective market leadership provides significant opportunities to pursue joint Cisco VXI and Citrix XenDesktop initiatives. There will be a high degree of overlap, with most prospects having both Cisco and Citrix products installed. A joint approach to selling workspace virtualization solutions provides an opportunity to increase the deal size (number of users and solutions components), leading to new and incremental revenue for both Cisco and Citrix. The respective sales teams are not expected to sell each others products. Sales teams should work together, promote the other wherever possible, and provide contacts and leads so each can sell its own solutions and products to broaden the total solution. This approach will lead to greater account control for each and greater long-term opportunities.
Decision Makers and Influencers

Primary decision makers and influencers (buying types) include:
CXO (chief information officer [CIO], chief technology officer [CTO], and chief financial officer [CFO]) IT management and administrators for networking, applications, security, data center, desktops, and communications and telephony Line-of-business owners demanding functions or affected by the change
Use Cases
Leading Cisco VXI and Citrix XenDesktop opportunity use cases include organizations:
With significant numbers of task workers, such as call centers With significant numbers of mobile users, contractors, temporary workers, and remote and branch offices, and significant use of
outsourcing
That have deployed or are considering collaboration and unified communications solutions Considering or pursuing the following initiatives:
Desktop refresh or growth Microsoft Windows 7 migration Regulatory compliance and data security Desktop total cost of ownership (TCO) Deployment and management complexity Flexible or virtual workforces Bring-your-own-device (BYOD) or other device initiatives (tablets, smartphones, etc.)
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Identifying Joint Opportunities (continued)

Joint Engagement Benefits Cisco helps Citrix by: Citrix helps Cisco by:
Accelerating adoption of desktop virtualization and demand for Citrix
Using Citrix leadership in desktop virtualization to guide customers XenDesktop to Cisco as increasing numbers of desktops and applications are delivered over the network as a service Driving a better virtual desktop and application user experience by enhancing Cisco networking products with full support for Citrix HDX Adding new value (Citrix HDX awareness) to Cisco network to technology further differentiate Cisco from competitors Promoting tight integration of Citrix Receiver with Cisco endpoints Increasing sales of Cisco UCS and endpoints through sales of VXI with Citrix Using Cisco market leadership to guide new desktop virtualization and cloud innovations, such as providing an uncompromised user-experience Extending and protecting unified communications within virtual with voice and video by avoiding hairpinning through the data center desktops
Best Practices
Though we compete in some areas, we can win together through good account planning and strategy. Under all conditions, we want to make sure either Cisco or Citrix wins over any competitors. Engage as early as possible to align the sales plans and strategies Include joint channel partners who may have additional contacts and an appropriate sales strategy Jointly plan sales strategy: who leads; which buyers to target first; how to expand the deal Share a joint long-term vision Demonstrate the validated and extensively tested solution (see Cisco Validated Design link in this document) Use a joint channel partner for design and implementation Build a best-in-class data center architecture
Sample Joint Successes

Seattle Childrens Hospital Challenge Improve clinician productivity and patient care with easy access to patient information from any station Efficiently scale to 3000 virtualized desktops without compromising application performance Solution Citrix XenDesktop Cisco Unified Computing System Cisco Nexus 5000 Series Switches Results Saved clinicians at least 45 minutes per day Increased scalability up to 120 users per blade without performance degradation Eliminated service outages Case Study link Park Hill School District Challenge Easily manage servers and decide what to do about aging servers Provide desktops for those who cannot afford them (students, teachers, etc.) Solution Citrix XenDesktop Cisco Unified Computing System Results Capability to deploy approved desktops with specific applications
Improved desktop management and security Faster response time for students, teachers and faculty to meet needs
Case Study link
More
Sample Joint Successes (continued)

John Holland Group Challenge Their outsourced hosting partner was inflexible and unable to meet their needs High number of mobile staff with own equipment Solution Citrix XenDesktop: 3000 seat solution, expanding to 6000 seats Cisco Unified Computing System NetApp storage Results Ease of management Centralized, secure, accessible data Lowered IT costs (full-time equivalent count) Approved for Internal Use Only Quintiles Challenge Needed to centralize desktops, applications and storage at the data center Desktops for clinical researchers Solution Citrx XenDesktop Cisco WAAS Cisco Identity Services Engine (ISE) Results Cisco VXI and Cisco WAAS for Citrix desktop virtualization has allowed us to meet our goal to centralize desktops, applications and storage to the data center, allowing branch offices to run with less infrastructure while maintaining dependable access to resources over the WAN without sacrificing end user performance. Brian Kachel, director, Global Network Services, Core IT, Quintiles Approved for Internal Use Only
Engaging Decision Makers and Influencers

This table summarizes engagement scenarios, listing the decision makers and influencers to engage and the customer and alliance benefits.
Decision Maker or Influencer CXO Customer Benefits Joint Alliance Benefits Cisco and Citrix complement each other by
Provides the next-generation virtual workspace Lowers costs and improves IT, user experience, productivity,
and business agility
Supporting each other's vision and desktop

virtualization strategy

Data Center
Enhances data protection, security, and compliance Simplifies operations More flexible and agile infrastructure Ensures success of unified communications in a virtual desktop environment systems for desktop virtualization and cloud infrastructure and simplifying implementation
Giving each company more influence (Citrix Highlighting our 5-year strategic alliance
agreement
customer, Cisco customer, or joint customer)
Lowers cost and provides high-performance, scalable
Citrix helps Cisco by:
Provides tested and validated configurations, reducing risk

Provides greatest virtual machine density per blade Reduces cabling and storage needs per user, lowering TCO Increases control and simplifies desktop administration Provides scalability, data protection, and a near-native user experience
Promoting and supporting Cisco UCS as a higher

density and higher performance server platform XenDesktop workload on Cisco UCS
Highlighting Cisco Validated Designs for the Citrix

Cisco helps Citrix by:
Providing more virtual machines per server and

reducing overall costs to implement desktop virtualization and speed up implementation
Supports customer hypervisor and storage preferences
Providing Cisco Validated Designs to reduce risk
More
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Engaging Decision Makers and Influencers (continued)

Decision Maker or Influencer Desktop Customer Benefits Joint Alliance Benefits Citrix helps Cisco by:
Provides excellent virtual desktop performance combined

with voice and video; new endpoint devices deliver voice, video, and virtual desktops
Simplifies operations and desktop administration Delivers a near-native end-user experience, lowering costs
Promoting Cisco endpoints Highlighting Citrix HDX and Cisco WAAS
and enhancing end-user capabilities and productivity with video and voice added to desktop virtualization, requiring no hairpinning for video, and increasing user satisfaction with BYOD support
integration for superior video and real time communications performance
Supports Cisco and third party fixed and mobile devices

Network
Optimizes networks for desktop virtualization, improving

performance, scale, and bandwidth
Cisco helps Citrix by:
Optimizes virtual desktop traffic with up to 70% accelerated

application and video performance, up to twice as many users, and 60% less bandwidth with Cisco Wide Area Application Services (WAAS) optimization for Citrix XenDesktop to protect information and access
Giving Citrix more influence in customer accounts Highlighting that Cisco networks are now Citrix
HDX aware
Supporting Citrix XenDesktop, alleviating concern

from network buyers about network load Cisco helps Citrix by:
Security
Uses desktop virtualization and virtualization-aware security Centralizes and protects access to critical data and IP
addresses using policy-based identity services
Expanding the security discussion from the data

center to the desktop virtualization traffic
Uses virtualization-aware networking, security, and policy
Separating data center traffic from desktop

Citrix helps Cisco by: data and remediating vulnerable endpoints
Monitors network traffic for threats and takes corrective action Enhancing overall security by locking down user
management keep desktop virtual machine traffic separate from other data center traffic
More
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Engaging Decision Makers and Influencers (continued)

Decision Maker or Influencer Applications Customer Benefits Joint Alliance Benefits Citrix helps Cisco by:
Provides an on-demand application delivery solution that
allows any Windows application to be virtualized, centralized, and managed in the data center and instantly delivered as a service to users anywhere and on any device by as much as 50 percent
Giving Cisco more influence in customer accounts Providing more control over application
deployment, management, and maintenance
Can help organizations reduce application management costs Provides leading performance for application delivery to the
desktops and virtual machines in the data center Communications
Overcomes traditional limitations of unified communications in Cisco helps Citrix by: a virtual desktop environment Giving Citrix access to a new solution area with Integrates virtual desktops with voice and video millions of Cisco Unified Communication seats Expands platform choices and integrates with some existing Expanding voice and video solutions to desktop
IP phones virtualization and Cisco VXI
Improves video with no hairpinning effect Can be expanded to new users

Line of Business
Expanding Citrix strategy by bringing Cisco

collaboration capabilities to BYOD Cisco and Citrix complement each other by:
Offers next-generation virtual workspace that provides virtual

desktops, voice, and video any time, anywhere, and on any device, enhancing business agility and increasing employee effectiveness data access any time, anywhere, and on any device
Supporting each other's vision and desktop

virtualization strategy
Enhances flexibility and productivity, providing application and Improves data protection and security Is easy to deploy and expand; no disruption from upgrades or
maintenance
Jointly delivering end-user and business-
enhancing functions while reducing costs and risk
Increases capabilities with voice and video integration
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Overview of the Joint Solution

Areas of Joint Collaboration
Cisco and Citrix are committed to collaborating and exploring technology integration in these key areas: Creating data center success with Cisco UCS and Citrix XenDesktop: Building on a year-long partnership, the companies will continue to collaborate on development and design validation and optimization of Cisco UCS, Citrix XenDesktop, and Citrix XenServer. Enabling the Cisco network to become Citrix HDX aware: The companies will collaborate to enable Cisco products with HDX. The first product from the collaboration will be the next version of Cisco Wide Area Application Services (WAAS) which will provide improved application performance running on a virtual desktop over the WAN. Going forward, Cisco will enable additional Cisco products to be HDX aware. This helps ensure that Cisco customers can gain the benefits of XenDesktop virtual desktops now and in the future, without upgrading hardware. Improved device support with integrated multimedia: Cisco and Citrix are working to ensure that all Cisco endpoint devices, including the enterprise-class Cisco Cius tablet, ship with Citrix Receiver, whether embedded within the device or available via AppHQ, Ciscos enterprise application store. Customers and end users get the high-definition experience they would expect from Cisco and Citrix with access to the applications and solutions they need right out of the box. The companies will continue to unlock additional differentiation with Cisco endpoints and Citrix Receiver to enable Cisco devices to deliver a superior rich media experience compared with basic Citrix Ready endpoints. Strengthening commitment to Cloud Computing: Cisco and Citrix are committed to enabling public and private clouds for enterprise customers and service providers. The companies will collaborate on desktop-as-a-service (DaaS) and other virtual desktop-based solutions that can run in either a private or public cloud.
More
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Overview of the Joint Solution (continued)

Cisco VXI with Citrix XenDesktop (Figure 1) is the best choice for: Large-scale deployments: Citrix XenDesktop has deployments of from 500 to 100,000 users. It is a proven, enterprise-class desktop virtualization solution. WAN environments: Cisco is well known as a networking leader and now Cisco networks are now Citrix HDX aware with Cisco WAAS, allowing even greater optimizations and accelerations across the network, with specific support for Citrix XenDesktop. Citrix XenDesktop with HDX is tuned specifically for multi-media desktop virtualization requirements spanning LAN and WAN environments. Together, Cisco and Citrix provide an industry-leading high-definition user experience across any network LAN or WAN. Heterogeneous endpoints: Citrix XenDesktop with Receiver delivers virtual desktops and applications to all platforms and devices. Citrix Receiver is embedded in Cisco Virtualization Experience Client (VXC) endpoints and Cisco Cius devices, the most innovative, purpose-built endpoints in the industry. Heterogeneous hypervisors: Citrix XenDesktop is the only open architecture solution that works across all major hypervisors, including Citrix XenServer, Microsoft Hyper-V, and VMware vSphere and. Cisco UCS supports these hypervisors and is virtualization optimized. High-performance video, audio, multimedia: Cisco is a leader in high-value, innovative IP-based collaboration solutions, from simple IP telephony to complex collaboration solutions and Cisco Telepresence. These solutions are now further enhanced through a Citrix HDX aware infrastructure delivering an outstanding multimedia experience through technical features including Adobe Flash redirection and Citrix HDX acceleration. Cisco VXC endpoints intelligently route multimedia communications traffic directly between virtual desktop endpoints (Cisco VXC 6215 or 4000 Series), bypassing the need to traverse the network through the virtual desktop display protocol. Customers get an uncompromised user experience from acceleration, prioritization, and optimizations throughout the joint solution stack. Heterogeneous networks: Customers may seek network devices from multiple vendors (F5, Riverbed, Barracuda, etc.). It is in the best interest of Citrix and Cisco to promote our own newtorking solutions to keep other vendors out of the account. Deploying with confidence: IT managers are looking for innovative ways to design their virtual workspace solutions and speed large-scale deployments. Cisco and Citrix address this challenge by offering Cisco Validated Designs. These designs provide a blueprint of how to design workspace solutions end-to-end and have been tested to work with the latest flagship products from Citrix including Citrix XenDesktop 5.5, Citrix XenApp 6.5, and Citrix XenServer 6.0. More
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Figure 1. Cisco VXI with Citrix XenDesktop
Virtualized Data Ceter

Cisco Collaboration Applications
Virtualized-Aware Borderless Network Campus/Branch
Virtualized Collaborative Workspace
MS Office
Microsoft OS Desktop Virtualization Software CITRIX XenDesktop

CITRIX
vWAAS
THIN CLIENT
Cisco VXC 6215

HDX
WAAS
Hypervisor VMware Microsoft

Virtual Unified CM
SOFTWARE APPLIANCE
Cisco VXC 4000

ISR
ZERO CLIENT
HDX
Cisco Nexus
Cisco VXC 2100 & 2200

Com
pute
CS
ACE
Virtual Quad
Si
Access Switching w/PoE
MOBILE CLIENT
Cisco Cius
EMC2
NetApp
Centralized Policy Management with Cisco ISE
More
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Main Differentiators of the Joint Solution
Provides the best user experience with Citrix XenDesktop, the leading desktop virtualization software, on Cisco networks, which are now Citrix HDX aware with Cisco Wide Area Application Services (WAAS), providing outstanding performance. Get more Citrix XenDesktop sessions per blade with Cisco UCS. Leading virtual machine performance, simplified deployment, and reduced cabling means lower cost per desktop. Validated designs can accelerate implementation and Citrix XenDesktop sales. Protect investment in existing IP phones and PCs and improve video performance (no hairpinning) with Cisco VXC endpoints, providing optimized delivery for Citrix XenDesktop with integrated voice and video.
Cisco Validated Design

Cisco and Citrix have developed a Cisco Validated Design for Cisco VXI with Citrix XenDesktop. It provides design considerations and guidelines for deploying an end-to-end Cisco VXI solution. Use this Cisco Validated Design with customer network engineers and architects to help them design and implement our joint solution and reduce the costs and risks of any new solution. Additional Cisco Validated Designs focus on scalability and performance of high density Citrix XenDesktop and Citrix XenApp deployments. These can be accessed by going to: http://www.cisco.com/en/US/docs/solutions/Enterprise/Data_Center/VXI/CVD/VXI_CVD_Citrix.html#wp1667534 http://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/ns955/ns1099/solution_overview_c22-685415.pdf http://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/ns955/ns1099/solution_overview_c22-685419.pdf http://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/ns955/ns1099/solution_overview_c22-685528.pdf
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Managing Competing Offerings

The primary goals for the Cisco and Citrix partnership are to win together, increase revenues and market share, and beat the competition. Both companies firmly believe that Cisco VXI with Citrix XenDesktop offers a market leading solution that will enlarge and accelerate desktop virtualization opportunities. Although Cisco and Citrix have complementary offerings, there may be areas of competition in the sales cycle. Use Table 1 to navigate sales planning and achieve a successful outcome. Joint planning, partnership, and some compromises will provide greater net benefits to Citrix, Cisco, and the customer. A conversation between Cisco and Citrix account teams needs to take place to determine who will lead in certain technology areas and to determine potential areas of competition. Also, make sure to include the channel partner, as they may already have a plan for the technologies with which to lead. While at times Citrix and Cisco may need to directly compete, it is important that we do not lose business to our joint competitors. Account Scenarios: The Cisco and Citrix account teams should look at the overall opportunity and determine the lead in a competitive situation. After the lead is determined, the other account team should support a unified strategy in the customers view. Guidelines for Competing Directly: Do what is best for the customer Understand the potential for competition in certain technology areas Think big picture. Remember: If we compete in one technology area, we can still win together elsewhere. In the event either the Cisco or Citrix sales team has not aligned to spirit of the joint alliance or departed from the joint engagement guidelines, the account team should engage their regional sales lead to remedy the issue. It is imperative that our sales teams work cooperatively In the event that both Cisco and Citrix lose an opportunity to a competitor, the account teams, with their regional sales lead, should come together for an assessment to avoid this outcome in the future.
More
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Managing Competing Offerings (continued)

Table 1. Cisco and Citrix Technology Positioning Technology WAN optimization Products Positioning Cisco WAAS is more complementary than competitive. Through joint Cisco and Citrix investment and collaboration, Cisco networks are now Citrix HDX aware. Therefore, a Cisco network running Cisco WAAS can automatically detect and optimize Citrix XenDesktop and XenApp traffic. Operationally, integrating WAN optimization into the existing infrastructure (Cisco Integrated Services Routers [ISRs]) at remote offices simplifies IT management and can accelerate a customers Citrix XenDesktop deployment. If the customer does not have a preference, lead with Cisco WAAS. Help ensure that the sales strategy does not result in a loss to Riverbed. Through account planning, Cisco and Citrix should determine which offering would best suit the customer environment. If the customer has made some investments in one vendor for load balancing, the strategy should be to support the customer preference. The most import consideration is that neither vendor loses to F5. Through account planning, Cisco and Citrix should determine which offering would best suit the customer environment. If the customer has made Cisco security investments, the customer is likely to choose Cisco to help enable consistent access policy across physical and virtual desktops. Likewise, if the customer has invested in Citrix Access Gateway, the customer likely will continue to invest in Citrix for security access. Aligning on security will reduce conflict, accelerate the sales cycle, and improve chances to win versus the competition. These offerings are not part of the joint Cisco and Citrix desktop virtualization offering. Both Cisco WebEx and Citrix GoTo Meeting offer differentiated value to their target customer audiences. In this area specifically, there would be no joint planning. Each vendor should pitch its offering and value to the customer and allow the customer to decide.
Cisco WAAS Citrix Branch Repeater
Load balancing
Cisco Application Control

Engine (ACE)
Citrix NetScaler
Secure access and policy enforcement
Cisco Identity Services

Engine (ISE)
Cisco Adaptive Security

Appliances (ASA)
Cisco AnyConnect Citrix Access Gateway

Web conferencing
Cisco WebEx Citrix GoTo Meeting
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Next Steps
1. Cisco, Citrix, and channel partner sales teams need to: Know where each vendor is strongest and where each vendor is less well-known or accepted, by buying type and technology Discover what the critical account challenges are and which buying types are leading and influencing the decision process 2. Find and get to know your Cisco or Citrix counterparts across all sales and sales support functions Enterprise Account Mapping Program: Jointly developed by Cisco and Citrix, this program is designed to promote large, enterprise sales engagements to accelerate Cisco VXI and Citrix XenDesktop adoption. This program gives both account teams access to dedicated resources to help ensure success. If you are interested in nominating your account, please contact your geographical or regional lead. Geographical and regional Cisco and Citrix leads: Each region has dedicated Citrix and Cisco alliance leads to help ensure the success of the relationship by guiding sales engagement and alignment. Please refer to Table 2 to determine the main leads in your region. Worldwide leads: Both worldwide alliance and sales teams are available to help guide alignment and engagement at the worldwide level. Worldwide leads provide overlay coverage and expertise to help their geographical and regional counterparts. Channel teams: Cisco and Citrix counterparts will have access to their respective channel teams to guide engagement with joint partners to accelerate sales. Because both companies are channel focused, we expect the channel teams to provide guidance and support to align resources. 3. Compare contacts and notes, identify targets, and discuss opportunities. 4. View each others respective sales activities and methodologies and assign roles and responsibilities. 5. Enter and manage opportunities in salesforce.com.
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Next Steps (continued)

Joint Sale Motion Prospect
Cisco & Citrix Joint Selling Process

Qualify Propose Agree Close
Identify Target Customers
Joint target opportunities validated by both parties Opportunity evaluation & planning: customer pain points, preferences, budget Register the prospective opportunity in SFDC if qualified Identify competitive environment; determine/engage joint channel partner Customer meeting to validate solution requirements, timing, budget First customer visit and demo
Consult with Your Customers/Prospects
3 4
Propose Solution & Agree on Proof-of-concept (POC)/Pilot
Propose phased solution with POC/Pilot to begin; success leads to full implementation
Agree on Solution & Implementation Phases
Review POC, and agree to proceed with phased implementation Agree on solution, terms, schedule and initiate paid pilot
Complete Formal Agreement & Implement Solution
Complete agreement and close sale Implement solution Review results 90 days post solution and upsell to next solution
Promote your joint wins and get recognized for your success. As you successfully drive joint business, be sure to communicate your successes to Jennifer Hewlett (jhewlett@cisco.com) and John Panagulias (john.panagulias@citrix.com), who can share your successes with executive leadership and offer best practices to the broader sales organization.
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Sales Resources
Table 2. Regional Sales Leads Joint Sales Teams Strategic Alliance Leads Cisco VXI Sales Leads Solution architects Americas Europe, Middle East, and Africa (EMEA) Asia-Pacific and China (APAC) Citrix Samantha Foster samantha.foster@citrix.com Derek Cheung derek.cheung@citrix.com Tarkan Kocoglu tarkan.kocoglu@citrix.com Andrew Mills andrew.mills@citrix.com Kristian Blackshaw kristian.blackshaw@cirtix.com Nathan Goh nathan.goh@citrix.com Manish Kohli manish.kohli@citrix.com Japan Akhiko Kawai akhiko.kawai@citrix.com Cisco Gary Borad gborad@cisco.com Shan Soult ssoult@cisco.com Paul Magnaghi pmagnagh@cisco.com Scott Baumgartel scbaumga@cisco.com Enrico Albertin ealberti@cisco.com Peter Nicholls penichol@cisco.com Joanne Ong joanong@cisco.com Ryosuke Nakazawa rnakazaw@cisco.com Atsushi Tsuchiya attsuchi@cisco.com
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For More Information

Cisco.com: http://www.cisco.com/go/vxi, www.cisco.com/go/citrix Citrix.com: http://www.citrix.com Citrix Vice President and General Manager Gordon Payne video: http://www.citrix.com/tv/#videos/4679 Cisco WAAS Optimized for Citrix XenDesktop (overview): http://www.cisco.com/en/US/prod/collateral/contnetw/ps5680/ ps6870/white_paper_c11-688526.html Cisco WAAS Optimized for Citrix Q&A: http://www.cisco.com/en/US/prod/collateral/contnetw/ps5680/ps6870/qa_c67-688536.html Strategic Alliance Overview - http://newsroom.cisco.com/press-release-content?type=webcontent&articleId=499570 Citrix and Cisco Strategic Alliance Page: http://www.citrix.com/English/partners/partner.asp?partnerID=2303493 Cisco VXI with Citrix XenDesktop Cisco Validated Design: http://www.cisco.com/en/US/docs/solutions/Enterprise/Data_Center/ VXI/CVD/VXI_CVD_Citrix.html#wp1667534. Internal Cisco resources Citrix Alliance page: http://wwwin.cisco.com/wwchannels/gtpo/tpo/partners/citrix/index.shtml VXI IWE: http://iwe.cisco.com/html/index.html#url=/web/cisco-vxi/sellling-resources Internal Citrix Selling Resources Sales Success Kits: http://www.citrix.com/successkits
2012 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco. com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Citrix, FlexCast, HDX and XenDesktop are trademarks of Citrix Systems, Inc. and/ or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.
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C07-694672-00 01/12

Citrix and Cisco Engagement Guidebook

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Citrix and Cisco Engagement Guidebook

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Cisco and Citrix Sales Engagement Guidebook

Updated January 2012

Cisco and Citrix Sales Engagement Guidebook

Cisco and Citrix Joint Vision

Cisco and Citrix Sales Engagement Guidebook

Cisco and Citrix Joint Vision (continued)

Number 1 in Networking Number 1 in Collaboration Top-3 Blade Server Vendor

Cisco and Citrix Sales Engagement Guidebook

Benefits of Joint Sales Engagement

Cisco and Citrix Sales Engagement Guidebook

Benefits of Joint Sales Engagement (continued)

Cisco and Citrix Sales Engagement Guidebook

Identifying Joint Opportunities

Decision Makers and Influencers

Cisco and Citrix Sales Engagement Guidebook

Identifying Joint Opportunities (continued)

Accelerating adoption of desktop virtualization and demand for Citrix

Cisco and Citrix Sales Engagement Guidebook

Sample Joint Successes

Cisco and Citrix Sales Engagement Guidebook

Sample Joint Successes (continued)

Cisco and Citrix Sales Engagement Guidebook

Engaging Decision Makers and Influencers

Supporting each other's vision and desktop

customer, Cisco customer, or joint customer)

Lowers cost and provides high-performance, scalable

Citrix helps Cisco by:

Provides tested and validated configurations, reducing risk

Promoting and supporting Cisco UCS as a higher

Highlighting Cisco Validated Designs for the Citrix

Providing more virtual machines per server and

Supports customer hypervisor and storage preferences

Providing Cisco Validated Designs to reduce risk

Cisco and Citrix Sales Engagement Guidebook

Engaging Decision Makers and Influencers (continued)

Provides excellent virtual desktop performance combined

Promoting Cisco endpoints Highlighting Citrix HDX and Cisco WAAS

integration for superior video and real time communications performance

Supports Cisco and third party fixed and mobile devices

Optimizes networks for desktop virtualization, improving

Cisco helps Citrix by:

Optimizes virtual desktop traffic with up to 70% accelerated

Supporting Citrix XenDesktop, alleviating concern

Expanding the security discussion from the data

Uses virtualization-aware networking, security, and policy

Separating data center traffic from desktop

Cisco and Citrix Sales Engagement Guidebook

Engaging Decision Makers and Influencers (continued)

Provides an on-demand application delivery solution that

Improves video with no hairpinning effect Can be expanded to new users

Expanding Citrix strategy by bringing Cisco

Offers next-generation virtual workspace that provides virtual

Supporting each other's vision and desktop

Jointly delivering end-user and business-

enhancing functions while reducing costs and risk

Increases capabilities with voice and video integration

Cisco and Citrix Sales Engagement Guidebook

Overview of the Joint Solution

Cisco and Citrix Sales Engagement Guidebook

Overview of the Joint Solution (continued)

Cisco and Citrix Sales Engagement Guidebook

Overview of the Joint Solution (continued)

Virtualized Data Ceter