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5530 NETWORK ANALYZER COPPER INTRODUCTION

Prepared & Edited by: Naoufel LACHKAR Edition December 2013
COPYRIGHT 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

OBJECTIVES

TABLE OF CONTENTS
1. 2. 3. 4. 5.

Positioning of Network Analyzer-Copper (NA-C) NA-C Pre-qualification (SELT & Upgrade predictor) NA-C Line Management (DLM) NA-C Troubleshooting / Line Testing DSL Support Template

1
POSITIONING OF 5530 NA-C

OPERATIONAL CHALLENGES
ENSURING STABILITY AND PERFORMANCE ON A GIVEN LINE BEFORE ACTIVATION IS DIFFICULT

Pre-qualification
Pre-qualification for DSL loops difficult (using SELT) Upgrade prediction complex with new DSL technologies Lack of visibility prevents optimized roll-out plan

Line management
Metallic test access requires service interruption Sub-optimal performance and line stability issues

THE RE-ACTIVE NATURE OF EXISTING TOOLS PROHIBITS LINE OPTIMIZATION AND PRO-ACTIVE MAINTENANCE

Troubleshooting
Complaints are vague. Identifying the issue typically takes a long time making First Call Resolution unlikely Existing Copper Test infrastructure not usable to troubleshoot problems in higher DSL frequencies Difficult to detect intermittent line problems currently go unresolved Lack of visibility causes systematic escalations to next level More truck rolls are required to solve problems

TRADITIONAL TESTING SYSTEMS DONT PROVIDE THE VISIBILITY REQUIRED FOR DSL LINE QUALITY

NA-C ASSISTS IN ACCESS LINE LIFECYCLE MANAGEMENT

Pre-Qualification

Support operator in prequalifying a copper loop for DSL services Enables qualification of operational DSL lines network-wide for the upgrade to a new DSL technology or a high bit rate service

Line Management

Automatically optimize the line configuration depending on the measured line conditions and service quality requirements using Dynamic Line Management (DLM) Ensure that the network remains stable, especially when lines are upgraded to new DSL technologies or services requiring a high bit rate Automated proactive network maintenance avoids customer service complaints being offloaded on the service providers customer care department

Troubleshooting

Helps customer service representatives and network operators to speed up the task of problem identification and resolution for DSL Diagnosis of DSL performance degradation problems Used by first-level support, second-level support, and network operators Reactive, on-demand diagnosis and proactive network maintenance DSL troubleshooting and POTS/ISDN problem diagnosis

5530NA BUSINESS VALUE

Pre-Qualification Service Fullfilment Line management In-service optimization

Troubleshooting
Service Assurance

Fewer problems, fewer help desk calls

Fewer problems, fewer help desk calls Fewer problems, less escalation to experts

Fewer problems, fewer help desk calls

Sell the highest possible service tier

Less escalation to experts

Faster resolution, remote visibility

Fewer truck rolls

MARKET EVOLUTION: PUSHING THE LIMITS OF COPPER

PON
1 Gbps 500 Mbps

THE GAP?
or the toolbox?

100 Mbps 50 Mbps

+ Phantom + vectoring + bonding VDSL2 17a VDSL(2) 8b ADSL2+ ADSL2 ADSL

10 Mbps 5 Mbps

1 Mbps

1995

2000

2005

2010

2020-2030

As service providers deploy new DSL technologies, copper loop management becomes more valuable.

NETWORK UPGRADE PREDICTION

Predict attainable bitrate for all the loops in the network when upgrading to new DSL-flavor
ADSL/ADSL2+ => ADSL2+ (DS) ADSL/ADSL2+ => VDSL2 (US and DS) VDSL2 => VDSL2 different profile (US and DS), G.inp and vectoring

Reports for business cases for a new service offering Immediate feedback to CSR

NETWORK ANALYZER IN THE NETWORK

Network Analyzer Copper
Access tech support
ADSL/(RE-)ADSL2(plus)

Network Analyzer Fiber

VDSL/VDSL2 SHDSL
GigE/FE GPON EPON ISDN POTS

Northbound interface (UI & Webservice)

Proactive Network Diagnosis

DLM

Upgrade Predictor

Line Diagnosis

SELT

Network Analysis

Optical Diagnosis & Supervision (OD&S)

OTDR

Service Diagnosis

Multi-vendor data and alarm collector

Bulk
DELT SELT OTM 7300/7301 ASAM 7302/7330/7356/7357 ISAM Third party NBLT

Direct

Alarms

7342/7360 ISAM GPON Third party

NETWORK ANALYZER COPPER MANAGEMENT & SUPPORT ARCHITECTURE

OSS
Inventory System Workorder System Ticket Escalation process Provisioning System
DSA for OMC-P DSA for MSMR DSA for NA-F DSA for NA-C DSA for HDM

IPTV Support Template Customer Service Console Field Tech Console Self Service Console VoIP Support Template HSI Support Template

SVF Templates

Service Management Platform

NOC Managers

ALU Operations Management Console Plexview

Microsoft Mediaroom

5530 Network Analyzer -Fiber

5530 Network Analyzer -Copper

Home Device Manager

Access device (GPON or DSLAM) . Access loop (DSL or fiber) . CPE, RGW, ONT, etc. .

ANS Templates

DSL Support Template

FTTx Support Template Home Device Support Template

2
PRE-QUALIFICATION
SELT & UPGRADE PREDICTOR

PRE-QUALIFICATION

SELT
distance (and capacity) estimation on a clean loop without CPE loop conditioning (bridged tap detection)

Upgrade Predictor
What would be the attainable bit rate for ADSL2+ DS or VDSL2 US/DS?

SINGLE ENDED LINE TESTING FEATURES

no CPE

LINE PRE-QUALIFICATION

SELT
Loop pre-qualification when CPE is not present
distance estimation (optionally) capacity estimation for different DSL flavors save as reference

Reflectometry test

Loop conditioning (bridged tap detection)

Benefits

SELT is useful when you want to do provisioning: what is the loop length? What will I be able to run on the line? SELT is useful in troubleshooting: you can detect loop faults. If the loop length is at a distance equal to the position of a MDF, the NA can advise you to go and check the MDF. This is configurable via the system settings and also per DSLAM.

Note

DELT = Dual End Line Testing (described in the ADSL2 standard). If two modems can communicate (they dont even need to synchronize!), they can send information on line conditions. Drawback: you need to have a modem at the remote end!

SINGLE ENDED LINE TESTING FEATURES

LINE PRE-QUALIFICATION

SELT is used to test a subscriber loop from the CO when it is not synchronized. SELT performed by the CO DSL transceiver but data is processed by a 5530NA module.
5530 NA

NA

SELT calculation
DSLAM output reference data

Raw data retrieved through SNMP

Reflection measurement

UPGRADE PREDICTOR

LINE PRE-QUALIFICATION

Features
Calculates and predicts ADSL2+ & VDSL2 attainable bit rates network-wide Provides upgrade prediction reports

Benefits
Knowing the upgrade potential allows the operator to offer the highest achievable service level to each end-user Greatly increases the upgrade success rate Supports efficient network planning by providing details to develop business case for network upgrades to ADSL2+ or VDSL2

USE CASE - HELPDESK UP-SELL

Upgrade predictor supports on-demand ADSL2+ or VDSL2 upgrade qualification Identify each lines upgrade potential

Offer the highest achievable service level to each customer and maximize ARPU

3
DYNAMIC LINE MANAGEMENT

DYNAMIC LINE MANAGEMENT

DYNAMIC LINE MANAGEMENT

Features
Stabilizes lines by monitoring DSL line parameters and reconfiguring them Fine-tunes DSL line parameters to reach maximum line performance within quality and stability objectives of the service

Benefits
Automatically stabilizes up to 70% of problem lines reducing OPEX significantly The pro-active nature minimizes service disruptions Increase customer satisfaction due to increased quality and line performance

19 COPYRIGHT 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT INTERNAL PROPRIETARY USE PURSUANT TO COMPANY INSTRUCTION

DLM PROFILE SWITCH AND LINE STABILIZATION

stabilize/repair line 1. higher power 2. higher delay, higher INP 3. lower rate, higher TNM High Speed internet Proposed stability thresholds

upgrade line 4. higher rate, lower TNM 5. lower delay, lower INP 6. lower power
Note: After 10 days of line stabilization

IPTV Proposed stability thresholds

DLM VIRTUAL PROFILE HIERARCHY

DYNAMIC LINE MANAGEMENT

Reconfigure ports by applying different profiles

according to the profile hierarchy in the service template (M-BAND,L-BAND,XBAND)

ENABLING DLM ON A PORT

DYNAMIC LINE MANAGEMENT

Enable/Disable DLM on a port via GUI LSD Configuration Tab

ENABLING DLM ON A PORT (STEPS)

DYNAMIC LINE MANAGEMENT

Start LSD on a port (unstable/risky) Go to Configuration Tab Choose the right service template (vendor type)

ENABLING DLM ON A PORT (STEPS)

DYNAMIC LINE MANAGEMENT

Choose service template resolution = Explicit Then Click Enable DLM button

ENABLING DLM - EVENT HISTORY

DYNAMIC LINE MANAGEMENT

Go to Event history Tab to see the DLM process on the port

DLM STATUS

DYNAMIC LINE MANAGEMENT

Monitoring DLM status: pending, waiting for switch, validation, operations, failed, impaired (more details in event history tab)

DLM Profile switches

DISABLING DLM ON A PORT

DYNAMIC LINE MANAGEMENT

Click Disable DLM button

4
TROUBLESHOOTING / LINE TESTING

NA-C TROUBLESHOOTING SUPPORT

END USER CALL CENTER
FIRST-LEVEL SUPPORT

DSL SUPPORT TEAMS

SECOND-LEVEL SUPPORT NETWORK OPERATIONS CENTER

FIELD FORCE

LAUNCHING INSPECTIONS FROM NA-C GUI

Fill in e.g. customer ID (or port ID) in Inspect field to launch Line State Diagnosis

From LSD result, click button for next inspection, if need be

Dashboard: real-time monitoring window, tool for field technician during repair SELT: Single Ended Line Testing, run when line is down
Forced SELT brings the port down. Only used for metallic fault detection!

Diagnosis = Line Quality Diagnosis: monitors the line over time

DSL expertise required to interpret all the tables and graphs

Validation: lightweight test to check service stability (not used much!)

ASSESSING INSTALLED BASE (BACKGROUND COLLECTION)

Service stability (stable / risky / unstable)

Most important classification in NA-C Relevant parameters: transmission errors, modem resyncs, line sync health ...

DSL performance (good/medium/bad)

Do the DSL lines have the expected attainable downstream rate for a given attenuation?
bad when noise is higher than expected

Historical data reveals network evolutions

e.g., before and after service upgrade

LINE STATE DIAGNOSIS

DELT

TROUBLESHOOTING/ LINE TESTING

CPE

Immediate line diagnosis including error reports, stability information, loop history and showing all related line information
classification history: daily and per 15 min interval

Quick overview of most relevant parameters to decide if theres a DSL problem or not (CSR) Can be launched from NA-C GUI, field tech console and CSC (DSL Support Template) Displays reference data and upgrade predictions

LINE QUALITY DIAGNOSIS

TROUBLESHOOTING/ LINE TESTING

DELT

CPE

Monitors a line over time:

short diagnosis: duration = 1 min.; polling period = 20 s automatic: duration = 6 hours of show-time (max. 7 days); polling every 3 min forced: duration = max. 7 days; polling period; with re-init or not

Detailed line diagnosis results: detected problems, tables and graphs Can be launched from NA-C GUI and CSC (DSL support template)

DASHBOARD

TROUBLESHOOTING/ LINE TESTING

DELT

CPE

Monitors a line in real-time, but doesnt store the data

automatic refresh

Tool for field technicians, only to be used during the repair action to see the effect Displays the line status, configuration details, graphs, events and alarms

SINGLE ENDED LINE TESTING FEATURES

Cable cut or no CPE

TROUBLESHOOTING/ LINE TESTING

Reflectometry test

SELT
Detect and localize loop problems including MDF connectivity problems Detect and localize loop problems when CPE is present (forced SELT) for metallic fault detection! Compatible with vectoring

CPE

Benefits
Reduces CAPEX by eliminating test-heads Reduces OPEX by increasing effectiveness of customer support and help-desk functions Exact root-cause analysis Forced SELT allows detection of physical impairments on lines that were in show-time
only to be used in case something is wrong only in combination with Metallic Fault detection algorithm

Reflectometry test

Faster diagnosis of faulty LT boards (broken analog front end)

5530 NA-C INSPECTION FRAMEWORK

First-Level Support
.!

TROUBLESHOOTING/ LINE TESTING

Network Operations Center Field Force

Second-Level Support

Customer Service Console

Line State Diagnosis

Line Quality Diagnosis

Dashboard

Field tech

Stability Analysis

CSR

Customer service complaint acceptance Troubleshooting trivial DSL problems SELT

NOC

Problem Repair Support

Automatic triggering of LQD when line stability degrades

Pro-active Network Diagnosis

Troubleshooting Connectivity Problems

Troubleshooting Line Quality Problems

CSC XML

5530 NA-C SNMP TFTP

HTTP Impulse Noise

DETECTED PROBLEMS CHART

TROUBLESHOOTING/ LINE TESTING

Intermittent contact

Powered-down CPE

Powered-up CPE, but no sync

In-house capacitor (and one-wire tap) Missing POTS splitter

Defect switching power supply

Untwisted in-house wiring

Crosstalk (possibly time-varying)

Open circuit

Equipment fault

MDF miswiring

Short circuit Loop unbalance

Missing POTS splitter on alarm system Bridged tap CPE interop problem (possibly L2 mode related)

RFI (possibly time-varying)

Impulse noise

Unparalleled variety of problem types can be detected based on Line Diagnosis and SELT
Pro-active diagnosis for a subset of problem types

Degraded contact

DETECTED PROBLEMS SUMMARY

Problem Impact Manual reconfig Location Proactive Network Diagnosis (10) Degraded contact (2) Intermittent contact Missing POTS splitter Quantified rate loss (8) Resyncs, rate loss Rate loss, errors

TROUBLESHOOTING/ LINE TESTING

Reactive diagnosis LQD, LSD, DB LQD LQD

ADSL

Plus ADSL 2

ADSL 2 ADSL 2

VDSL 2 (1)

RE-

Missing POTS splitter on alarm

Loop unbalance Untwisted in-house wiring Impulse noise

Quantified resync frequency

Quantified rate loss, errors Quantified rate loss, errors Errors INP, interleaver ANVN

LQD
LQD (1) LQD (1) LQD (1)

(9)

Time varying noise (xtalk and RFI)

Rate loss, resyncs

LQD

CPE interop problem

Black-listed CPE Bridged tap Equipment fault Connectivity problem Open circuit fault Short circuit fault MDF miswiring Powered-down CPE (6) Powered-up CPE (but no sync) In-house capacitor (11) Abnormal crosstalk Defect switched power supply -

Rate loss, resyncs, invalid parameter reporting

Unspecified Quantified rate loss No connectivity No connectivity No connectivity No connectivity No connectivity No connectivity No connectivity Quantified rate loss, errors Quantified rate loss (8) Quantified rate loss

LQD, LSD (5)

LQD, LSD (5)

(4)

LQD, SELT (3) LSD LSD

SELT SELT SELT SELT SELT (7) LQD (1) LQD (1) LQD (1)

5
DSL SUPPORT WORKFLOW

TROUBLESHOOTING WORKFLOWS NO CONNECTION

My services are down! Start Workflow: No Broadband Connection Get connection status and DSL QoS Connecti on Status
DSL Line is UP DSL Line is DOWN / CPE not detected

Prompt user to check CPE connection and power

User finds no problem

User makes a change

CPE sync failing Equipment down

Run a SELT diagnosis Start LQD with robust reinit

CPE sync failing Equipment down CPE not connected CPE interop problem / Loop impairment detected

SELT Results

Go to Workflow: Slow Broadband Connection

Bad QoS

Unstable

Validate DSL Connection history and DSL QoS

GOOD

Go to Workflow: Frequently Interrupted Broadband Connection

Prompt user to recheck CPE connection

User finds no problem

STOP:
DSL Connection is UP QoS is GOOD

STOP:
Apologize to user Escalate to DSLAM support team

STOP:
Apologize to user Escalate to 2nd Level support

STOP:
Apologize to user Escalate to OSP support team

USE CASE: TROUBLESHOOTING REAL-WORLD DSL ISSUES

Service-impacting DSL problems

NA-C

NA-C provides direct diagnosis and localization of real-world DSL issues

Detected line quality problems Confidence 100% Impact Attainable bit rate reduced with 10.260 Mb/s Description A degraded contact has been detected. This may be caused by connector oxidation, badly crimped connector or loose screws at connection points. Proposed repair actions Replace connector

Integrated tools for NOC, CSR, and Field Tech enable coordination across groups Fewer and more efficient truck rolls

SUMMARY

- Position 5530 NA-C in the network - List and explain the features of 5530 NA-C - Describe how NA-C can be used for:
- troubleshooting - pre-qualification (SELT & upgrade predictor) - line management (DLM)

- Describe the different inspections. Who should be using them and how? - Describe how to use the DSL Support Workflow

ACRONYMS

CPE CSC CSR DB DELT DLM DS DSL HDM HSI LQD

Customer Premises Equipment Customer Service Console Customer Service Representatives Dashboard Dual Ended Line Testing Dynamic Line Management Downstream Digital Subscriber Line (Motive) Home Device Manager High Speed Internet Line Quality Diagnosis

LSD MTBE MTBR NA-F NA-C NOC PSD SELT

Line State Diagnosis Mean Time Between Errors Mean Time Between Resynchronizations (5530) Network Analyzer-Fiber (5530) Network Analyzer-Copper Network Operations Center Power Spectral Density Single Ended Line Testing

SNMP
TFTP US

Simple Network Management Protocol

Trivial File Transfer Protocol Upstream

SELF-CHECK
Confirm your newly acquired knowledge Score 80% or higher

QUIZ
The Customer Service Representative must be able to launch the following inspections:
1. 2.

Line State Diagnosis Dashboard

3.
4. 5. 6.

SELT
Line Quality Diagnosis Enable DLM on a port Disable DLM on a port

QUIZ
Which criterion is the most important to assess the quality of a subscriber line?
1. 2.

Service stability DSL performance

3.
4. 5. 6. 7.

Line pre-qualification
Diagnosed problems in the last three days Predicted bit rate Number of transmission errors SELT reference

QUIZ
Which of the following statements is true for 5530 NA-C?
1. 2. 3. 4.

5530 NA-C can be accessible only from the Customer Service Console 5530 NA-C can be used to optimize the configuration of DSL lines 5530 NA-C offers the same set of inspections as 5530 NA-F 5530 NA-C monitors all the access lines in the network on a weekly basis (weekly collection)

END OF COURSE

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