Ivan A. Gonzalez gonzalez2776@gmail.

com SUMMARY

www.linkedin.com/in/ivanagonzalez/

Health and Wellness Account Management professional with six years of experience managing complex regional clients in the healthcare payer and delivery side of the marketplace. Experienced in strategy formation, program innovation and execution, project management, risk assessment, client relations, provider relations, customer service, conflict resolution, employee mentoring, fitness program assessment and implementation. Driven individual with a track record of increased responsibility, selfimprovement, and proven success. PROFESSIONAL EXPERIENCE Healthways, New York, NY Senior Fitness Account Manager 2007 2013 District Lead responsible for the management of Empire BCBS Medicare Advantage, Medicare Supplement plans and Employee Group Retiree plans in New York State totaling over 134,000 eligible lives. Lead Field Liaison for Town-Sports International partnership for East Coast region responsible for program roll-out, revenue, and quality assurance for a total of 64,000 eligible members Innovation Lead for Provider Networks Key Program Partner re-envisioning project entailing the use of quantitative and qualitative data achieving project goals of aligning management efforts of Healthways Fitness Account Managers and Provider Relations Liaisons with newly defined Program Partner lists Identified, created, and implemented a human resource development lecture series for fitness center staff Senior Fitness Account Manager leading a request for proposal project for Empire BCBS partnering Healthways, Empire BCBS, and the American Heart Association with a focus on brand awareness and market share Strategy Lead Senior Fitness Account Manager working in conjunction with Provider Relations to forecast the needs of the Town Sports International Key Program Partner relationship providing solutions-based action planning Senior Fitness Account Manager working with Marketing for the creation of the Empire BCBS strategic marketing action plan Responsible for facilitating presentations integrating Healthways SilverSneakers value propositions with key internal and external stakeholders Responsible for identifying and developing community based partnerships by conducting presentations for senior health and wellness focused organization Management Senior Fitness Account Manager overseeing the management of the New York division of 50 New York Sports Clubs locations and 13 additional locations for Healthways SilverSneakers Fitness Program translating to a 13% increase in program enrollment YTD

Health Plan Lead for Empire BCBS of New York with an emphasis on plan acquisition, retention, and cost avoidance translating to an 5% increase in SilverSneakers enrollment YTD Knowledge Management Outcomes Subject Matter Expert for Northeast District 8 owning ad-hoc report creation for Fitness Account Management colleagues by request Solutions Subject Matter Expert for Northeast District 8 responsible gathering and analysis of competitive intelligence used on product solutions projects Provider Networks Subject Matter Expert for Northeast District 8 owning information sharing, providing expertise to all District 8 Provider Networks inquiries, managing cascaded projects, and providing assistance in rectifying all District 8 Provider Networks issues Health Plan (WellPoint) Subject Matter Expert for Northeast District 8 owning client relationships, processes, and communication Key Stakeholder Relationship Responsible for presenting contracts to prospective participating locations with a focus on strategic expansion Worked extensively with the New York regional offices of the American Heart Association on multiple initiatives to drive community health and medical community awareness

Bally Total Fitness, Westbury, NY Fitness Director/ Personal Trainer 2002 - 2007 Management Managed a staff of 12 certified personal trainers focusing on sales and customer service training and fitness program competency through continued education and hands-on mentoring Responsible for meeting and achieving monthly sales and visit goals while managing to costs and payroll budget Acquisition of members to permanent client status achieving company mandated monthly sales goals Met with first time members to identify fitness goals creating an action plan to achieve desired benchmarks Customer Service Responsible for the development of authentic interpersonal relationships with clients to ensure a high-level of communication to identify barriers impeding their fitness goals Responsible for the creation of a high level of professional and personal credibility through health and wellness continuing education and exemplary customer service Community Relations Responsible for presentations promoting the importance of health and wellness for fitness center prospective clients and local community organizations

Sisana, LLC, Long Island City, NY Director of Operations 2000 - 2002 Management Responsible for daily operations processes for a specialized vitamin wholesale company with a focus on cash flow management, accounts receivable, order fulfillment, and inventory management Responsible for marketing product line via direct mail, internet, and community outreach initiatives Strategy Responsible for acquisition and maintenance of new and existing accounts with a focus on growing revenue by identifying changes in CAM market trends Education Doctorate - Healthcare Administration University of Phoenix (2015) Masters Psychology Adelphi University Bachelors Biology St. Johns University

Affiliations American Council of Exercise American Fitness Training of Athletics Skills Bi-lingual: Fluent Spanish Well versed in Microsoft Access Well versed in IBM SPSS