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QUESTIONNAIRE

A STUDY ON CONSUMER SATISFACTION TOWARDS BATTERY CYCLE IN ERODE CITY WITH SPECIAL REFFERENCE TO HERCLUES Respondents Name: Respondents Gender: Male [] Female []

1. Age of the respondent: Less than 20 [ ] 2. $d%&at'onal (%al'f'&at'on: )ll'terate . -&&%pat'on M.rm'don [ ] -thers [] ,r'#ate emplo.ee [] Go#t.$mplo.ee [] [] *&hool le#el [] +G [] ,G [] others [ ] 20 0 [ ] 0 !0 [ ] A"o#e !0 [ ]

!. Fam'l. 'n&ome: Less than 2/000 More than /001 [] [] 2/001 0000 [] 0001 /000 [ ]

/. N%m"er of mem"ers 'n .o%r fam'l. Less than [] ! [] / [] More than / [ ]

0. 1h'&h model2t.pe of &.&le .o% are &%rrentl. %sed3 4h%nder"olt [] 5M678*A7$le&tra [] 9er&%les h'7#olt [ ] -thers[ ]

:. Reason for p%r&hased "atter. &.&les -ff'&e p%rpose [ ] $;er&'se p%rpose [] $n<o.ment [] -ther reasons []

=. 9o> .o% &ame to ?no> a"o%t the "atter. &.&les Ad#ert'sements mem"ers [ ] [] Fr'ends2Relat'#es [] Ne'gh"orhood [ ] Fam'l.

@. *tate the mode of "'&.&le p%r&hase Ne> &.&le [] +sed &.&le []

10. *tate the mode of pa.ments 5ash [] )nstallment [] 8oth []

11. 9o> m%&h amo%nt .o% had spent monthl. for .o%r &.&le reg%lar ma'ntenan&e3 Less than 1000 [ ] 100072000 [] 20007 000 [] More than 000 []

12. 1ho mostl. %sed "atter. &.&le 'n .o%r fam'l.3 A'ds [] Aged ,erson [ ] Ad%lts []

1 . *tate the fa&tors &ons'dered >h'le p%r&hased &.&le3 5. Very impor !" *.No 1 2 ! / 0 #.Impor !" Fa&tors ,r'&e 8rand Name *t.le and 5olo%r 1arrant.2Grandee (%'&? ,'&?7%p -therB>e'ghtC &ar'ng &apa&'t. et&D $.Nei %er #&' / ! '.U"impor !" 2 (.No"e 1

1!. 1h'&h &olo%r of "'&.&le .o% are l'?e mostl.3 Red [] 8la&? [ ] -range [ ] Green [ ] -ther 5olo%r []

1/. 9o> long are .o% %s'ng &.&le3 Less than 1 Eear [] 172 Eears [] 27 Eears [ ] Morethan Eears [ ]

10. 9o> .o% feel a"o%t the road gr'p of "atter. &.&le3 $;&ellent [] Good [ ] A#erage [] ,oor []

1:. 9o> often .o% do ser#'&e for .o%r "atter. &.&le3 -n&e 'n 2 Months -n&e 'n 0 Months [] [] -n&e 'n ! Months -n&e 'n = months [] []

1=. Normall. >here .o% do ser#'&e .o%r "'&.&le3 *ho> room [] -%ts'de [] *elf *er#'&e []

1@. *tate .o%r "atter. "a&?%p2 m'leage B'n ?msD Less than 20 Am [] 207 0 [] 07!0 [] Morethan !0 [ ]

20. 9o> m%&h Am ha#e .o% tra#elled per da.3 Less than / Am [] /710 [] 1071/ [] Morethan 1/ [ ]

21. Are .o% sat'sf'ed >'th .o%r &.&le des'gn3 9'ghl. *at'sf'ed F's7sat'sf'ed [] [] *at'sf'ed [] Ne%tral []

9'ghl. F's7sat'sf'ed [ ]

22. Are .o% sat'sf'ed >'th the ser#'&e pro#'ded ". the &ompan.3 9'ghl. *at'sf'ed F's7sat'sf'ed [] [] *at'sf'ed [] Ne%tral []

9'ghl. F's7sat'sf'ed [ ]

2 . F'd .o% sat'sf'ed >'th the a#a'la"'l't. of spare parts 'n lo&al mar?et3 9'ghl. *at'sf'ed F's7sat'sf'ed [] [] *at'sf'ed [] Ne%tral []

9'ghl. F's7sat'sf'ed [ ]

24. Please Tick ( ) in the appropriate boxes based on your bicycle experience HSD =Highly Satis ied DS = Dis$satis ied *.No 1 2 ! / ,r'&e 4ra#ell'ng &omforta"le Fes'gn *peed *t.le Fa&tors S!=Satis ied HDS= Highly Dis$satis ied HSA SA NE DS HDS "#= "eutral

2/.Are .o% sat'sf'ed >'th the -#erall performan&e of the

9'ghl. *at'sf'ed F's7sat'sf'ed

[] []

*at'sf'ed

[]

Ne%tral

[]

9'ghl. F's7sat'sf'ed [ ]

20. ,lease pro#'de ran? "ased on .o%r pro"lems >h'le %s'ng2p%r&has'ng "'&.&le3 S.No 1 2 ! / 0 : Lo> m'leage +n&omforta"le Lo> G%al't. of spares 5%stomer &are response A#a'la"'l't. -thers F!) or* ,o>er &ons%mpt'on R!"+

2:. 1'll .o% read. re&ommend th's #eh'&le to others3 Ees [] No []

2=. Fo .o% ha#e an. 'dea to &hange th's #eh'&le 'n near to f%t%re3 Ees [] No []

2@. ,lease pro#'de .o%r #al%a"le s%ggest'ons for 'mpro#'ng o%r prod%&t3