D/".)1.,*.

26&,2&,2

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Sub /ode: '# ()(( Sub Name: TOT%" 0U%"1T2 M%N%'#M#NT Unit: 1 Branc : /ommon to /3 4 1T Semester: 5

"$&'# ()(( "$ Rev* No: )+ ,ate: )(*)+*+$a!e + of .

Unit syllabus: 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM TQM Frame or! - "ontri#utions of Deming$ %uran and "ros#y Barriers to TQM& Objective: To give t'e students an overvie of TQM$ various Quality a ards and to e(plain t'e importance of Top Management "ommitment i&e&$ )eaders'ip$ t'e primary driver of TQM in any organisation in detail& Session No * 2 3 + 4 5 6 7 Topics to be covered Introduction of TQM$ 'o it is different from ot'er traditional ay of management Need for quality - Evolution of quality Definition of quality - Dimensions of quality applica#le for #ot' manufacturing and service sector& Basic concepts of TQM$ Definition of TQM TQM Frame or! "ontri#utions of Deming "ontri#utions of %uran and "ros#y Barriers to TQM 8evision of t'e a#ove topics Time in Minutes +, +, +, +, +, +, +, +, +, Books Referred Teac in! Met od

*$-

BB . /01

D/".)1.,*.26&,2&,2

"#SSON $"%N
Sub /ode: '# ()(( Sub Name: TOT%" 0U%"1T2 M%N%'#M#NT Unit: 11 Branc : /ommon to /3 4 1T Semester: 5

"$&'# ()(( "$ Rev* No: )+ ,ate: )(*)+*+$a!e ( of .

Unit syllabus: 9 )eaders'ip 9trategic quality planning$ Quality statements - "ustomer focus "ustomer orientation$ "ustomer satisfaction$ "ustomer complaints$ "ustomer retention - Employee involvement Motivation$ Empo erment$ Team and Team or!$ 8ecognition and 8e ard$ 1erformance appraisal "ontinuous process improvement 1D9: cycle$ +s$ ;ai<en - 9upplier partners'ip 1artnering$ 9upplier selection$ 9upplier 8ating& Objective: T'e students ill understand t'e TQM concepts li!e customer Focus$ Employee Focus and t'eir involvement and 9upplier Management& T'e need to 'ave proper metrics is 'ig'lig'ted& Session Time in Books Teac in! Topics to be covered No Minutes Referred Met od *, )eaders'ip statements 9trategic quality planning$ Quality +,

** *2 **3 *+ *4 *5 *6

"ustomer focus "ustomer orientation$ "ustomer satisfaction "ustomer complaints$ "ustomer retention Employee involvement Motivation and Empo erment Team and Team or! 8ecognition and 8e ard$ 1erformance appraisal "ontinuous process improvement 1D9: cycle +s and ;ai<en 9upplier partners'ip 1artnering$ 9upplier selection$ 9upplier 8ating&

+, +, +, *$2 +, +, +, +, +, BB./01

D/".)1.,*.26&,2&,2

"#SSON $"%N
Sub /ode: '# ()(( Sub Name: TOT%" 0U%"1T2 M%N%'#M#NT Unit: 111 Branc : /ommon to /3 4 1T Semester: 5

"$&'# ()(( "$ Rev* No: )+ ,ate: )(*)+*+$a!e - of .

Unit syllabus: 9 T'e seven traditional tools of quality Ne management tools 9i(-sigma= "oncepts$ met'odology$ applications to manufacturing$ service sector including IT Benc' mar!ing 8eason to #enc' mar!$ Benc' mar!ing process FME: 9tages$ Types& Objective: E(posure to students on t'e #asic and ne applications$ #enc'mar!ing and FME: Session No *7 2, 2* 22 223 2+ 24 25 seven management tools$ si( sigma and its

Topics to be covered T'e seven traditional tools of quality Ne management tools 9i(-sigma= "oncepts and met'odology :pplications of si( sigma in #ot' manufacturing and service sector Benc' mar!ing 8eason to #enc' mar! Benc' mar!ing process Introduction of FME: and its stages 1rocess of FME: 8evie of t'e a#ove topics

Time in Minutes +, +, +, +, +, +, +, +, +,

Books Referred

Teac in! Met od

*$2$+

BB . /01

D/".)1.,*.26&,2&,2

"#SSON $"%N
Sub /ode: '# ()(( Sub Name: TOT%" 0U%"1T2 M%N%'#M#NT Unit: 17 Branc : /ommon to /3 4 1T Semester: 5 Unit syllabus:

"$&'# ()(( "$ Rev* No: )+ ,ate: )(*)+*+$a!e 6 of .

Quality circles Quality Function Deployment >QFD? Taguc'i quality loss function T1M "oncepts$ improvement needs "ost of Quality 1erformance measures& Objective: Detailed discussion on ma@or TQM tools li!e #enc'mar!ing$ QFD$ Quality loss function$ T1M and cost of quality Session No 26 27 -, -* -2 Time in Minutes +, +, +, +, +, *$2$+ +, +, +, +, BB./01 Books Referred Teac in! Met od

Topics to be covered Quality "ircles its formation$ process and application Quality Function Deployment >QFD?- Introduction$ QFD Team$ QFD 1rocess$ Benefits of QFD Building a 0ouse of Quality$ - QFD process Building a 0ouse of Quality$ "ontd& it' e(amples Taguc'i Quality )oss Function-Introduction$ )oss Function$ Nominal T'e Best$ :verage )oss$ /t'er )oss Functions$ simple pro#lems Total 1roductive Maintenance-Introduction$ 1lan$ )earning t'e Ne 1'ilosop'y$ Training A Improvement Needs $ :utonomous or! groups "ost of quality and its impact 1erformance measures 8evie ":T II

--

-3 -+ -4

D/".)1.,*.26&,2&,2

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Sub /ode: '# ()(( Sub Name: TOT%" 0U%"1T2 M%N%'#M#NT Unit: 7 Branc : /ommon to /3 4 1T Semester: 5

"$&'# ()(( "$ Rev* No: )+ ,ate: )(*)+*+$a!e 8 of .

Unit syllabus: 9 Need for I9/ 7,,, - I9/ 7,,,-2,,, Quality 9ystem Elements$ Documentation$ Quality auditingQ9 7,,, I9/ *3,,, "oncepts$ 8equirements and Benefits "ase studies of TQM implementation in manufacturing and service sectors including IT& & Objective: Detailed e(posure to students on various quality systems li!e I9/& Session No -5 Time in Minutes +, Books Referred Teac in! Met od

Topics to be covered Introduction to T9 *4737$ I9/ 7,,,$ Benefits$ Quality 9ystems-9tandards$ 8equirements of Quality 9ystem-9cope A QM9 8equirements of Quality 9ystem >"ontd&$? Management responsi#ility$ 8esource Management$ 1roduct 8eali<ation& 8equirements of Quality 9ystem >"ontd&$? Measurement$ :nalysis A Improvement Documentation Implementation A Documentation$ "ase study Quality :uditing$ 8egistration I9/ *3,,,= Introduction$ Benefits and "oncepts& 9eries$ 9tandards$

-6

+,

-7

+, +, +, +, +, +, * BB . /01

3, 3* 32 333 3+

I9/ *3,,,= 8equirements-Beneral$ 1olicy and 1lanning "ase studies of TQM implementation 8evie of Cnit + and previous units& ":T III

D/".)1.,*.26&,2&,2

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Sub /ode: '# ()(( Sub Name: TOT%" 0U%"1T2 M%N%'#M#NT Branc : /ommon to /3 4 1T Semester: 5 /ourse ,elivery $lan: Dee! * 2 3 + 4 5 6 I II 7 *, **

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* * * * * 2 2 2 2 2 - - - - - 3 3 3 3 3 + + + + + " " : : T T 2

T#9T BOO: *& Dale 0&Besterfiled$ et at&$ ETotal Quality ManagementF$ 1earson Education :sia$ -rd Edition$ Indian 8eprint >2,,4?& R#;#R#N/#S 2& %ames 8& Evans and Dilliam M& )indsay$ ET'e Management and "ontrol of QualityF$ 4t' Edition$ 9out'-Destern >T'omson )earning?$ 2,,+& -& /a!land$ %&9&$ ETQM Te(t it' "asesF$ Butter ort' 0einemann )td&$ /(ford$ -rd Edition$ 2,,-& 3& 9ugant'i$) and :nand 9amuel$ ETotal Quality ManagementF$ 1rentice 0all >India? 1vt& )td&$2,,4& +& %ana!iraman$ B and Bopal$ 8&;$ ETotal Quality Management Te(t and "asesF$ 1rentice 0all >India? 1vt& )td&$ 2,,4& $repared by Si!nature Name 1)& Cmayal ;arpagam A Mr 9iivagnanasu#ramanian 1rof EB Bovindan 0/D. IT ,2&,*&*%pproved by

,esi!nation :ssistant 1rofessor- "0 ,ate 24&*2&*2