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Example of a strategy map for a public-sector organization, showing how various goals are linked and providing trajectories for achieving these goals.
KEY POINTS
Strategic management is a set of managerial decisions that determine the long termperformance of a business enterprise. Strategy entails: specifying the organization's mission, vision and objectives; developing policies and plans; and allocating resources to implement those policies and plans. Strategy is all about gaining a position of advantage over adversaries or best exploiting emerging possibilities.
TERMS
strategy A plan of action intended to accomplish a specific goal. strategic management The art and science of formulating, implementing and evaluating crossfunctional decisions that will enable an organization to achieve its objectives. balanced scorecard The Balanced Scorecard (BSC) is a strategic performance management tool that can be used by managers to keep track of the execution of activities by staff within their control and to monitor the consequences arising from these actions. strategic goals a combination of the ends for which the firm is striving
EXAMPLES
A company may want to expand their current operations into a new field, say one that produces widgets. The company may develop a strategy that involves analyzing the widget industry and other businesses producing widgets, developing a goal for how to enter the market and differentiate from competitors' products. They would next establish a plan to determine if the approach is successful.
Defining Strategy
A strategy is a plan of action designed to achieve a specific goal. Strategy is all about gaining (or being prepared to gain) an advantage over adversaries or best exploiting emerging possibilities. As there is always an element of uncertainty about the future, strategy is more about determining and prioritizing a set of options ("strategic choices") rather than about crafting a fixed plan.
Strategic Management
Strategic management analyzes the major initiatives taken by a company's top management, usually involving resources and performance in external environments. The process entails:
Specifying the organization's mission, vision and objectives Developing policies and plans, often in terms of programs that are designed to achieve these objectives Allocating resources to implement the policies and plans
"Strategic management is an ongoing process that evaluates and controls the business and industries in which the company is involved. It assesses its competitors and sets goals and strategies to meet all existing and potential competitors. It then reassesses each strategy annually or quarterly [i.e. regularly] to determine whether it has succeeded or needs replacement by a new strategy." (Lamb, 1984:ix) Strategic management can depend upon the size of an organization, and the proclivity to change the organization's business environment.
Keeping Score
A balanced scorecard is a tool used to evaluate a business's overall performance. Recent studies have advocated that strategy must start with stakeholders' expectations, then use a modified balanced scorecard that includes all stakeholders. Another way to keep score of a strategy is to visualize it using a strategy map. The media image Strategy Map provides an example of this approach. Figure 1
Building Sensitivity and EtiquetteThe Importance of Strategy
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Key Term Glossary
Strategic management:
The art and science of formulating, implementing, and evaluating cross-functional decisions that will enable an organization to achieve its objectives.
strategic management:
The art and science of formulating, implementing and evaluating cross-functional decisions that will enable an organization to achieve its objectives.
APPEARS IN THESE RELATED CONCEPTS:
balanced scorecard:
The Balanced Scorecard (BSC) is a strategic performance management tool that can be used by managers to keep track of the execution of activities by staff within their control and to monitor the consequences arising from these actions.
What is a Strategy?
organization:
A group of people or other legal entities with an explicit purpose and written rules.
APPEARS IN THESE RELATED CONCEPTS:
Common Areas of Change Learning Culture Basic Types of Organizations Assessing and Restoring Equity
uncertainty:
environment:
performance:
The act of performing; carrying into execution or action; achievement; accomplishment; representation by action, as the performance of undertaking a duty.
APPEARS IN THESE RELATED CONCEPTS:
objectives:
Strategic Management Process: Five Steps to Strategy: An Overview Setting Objectives and Standards
developing:
Management:
The act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively.
strategic:
Of or pertaining to strategy.
Transfers
implement:
strategy:
What is a Strategy? Fulfilling the Planning Function The Overall Strategy The Environment Life Cycle Planning Defined Making Strategy Effective
external:
mission:
vision:
Vision:
A clear, distinctive, and specific vision of the future, usually connected with a leader's strategic advances for the organization.
APPEARS IN THESE RELATED CONCEPTS:
plan:
A set of intended actions, usually mutually related, through which one expects to achieve a goal.
Planning Defined
goal:
Sources
Exploring Management by John R. Schermerhorn MGMT5 by Chuck Williams Management: Leading & Collaborating in the Competitive World by Thomas Bateman, Scott Snell Management by Robert Kreitner, Charlene Cassidy Management by Richard L. Daft