CCIE Voice Lab Workbook Volume I Version 3.

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Copyright 2009 Internetwork Expert, Inc. All rights reserved.

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The following publication, CCIE Voice Lab Workbook Volume I Version 3.0, was developed by Internetwork Expert, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means without the prior written permission of Internetwork Expert, Inc. Cisco, Cisco Systems, CCIE, and Cisco Certified Internetwork Expert, are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain countries. All other products and company names are the trademarks, registered trademarks, and service marks of the respective owners. Throughout this manual, Internetwork Expert, Inc. has used its best efforts to distinguish proprietary trademarks from descriptive names by following the capitalization styles used by the manufacturer.

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The following publication, CCIE Voice Lab Workbook Volume I Version 3.0, is designed to assist candidates in the preparation for Cisco Systems CCIE Voice Lab Exam. While every effort has been made to ensure that all material is as complete and accurate as possible, the enclosed material is presented on an as is basis. Neither the authors nor Internetwork Expert, Inc. assume any liability or responsibility to any person or entity with respect to loss or damages incurred from the information contained in this workbook. This workbook was developed by Internetwork Expert, Inc. and is an original work of the aforementioned authors. Any similarities between material presented in this workbook and actual CCIE lab material is completely coincidental.

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Table of Contents
Cisco Unified Presence ...................................................................... 1!
7.1! Presence Integration.......................................................................... 1! 7.2! Presence Softphone .......................................................................... 1! 7.3! BLF Speed Dial.................................................................................. 1! 7.1! Presence Integration.......................................................................... 2! 7.2! Presence Softphone ........................................................................ 13! 7.3! BLF Speed Dial................................................................................ 15!

Cisco Unified Presence Solutions ...................................................... 2!

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Cisco Unified Presence

! Note
Many lab scenarios require previous labs to be properly configured. Therefore, it is recommended to save your config, and ensure you load the config before attempting further labs.

7.1

Presence Integration
Integrate the Presence Server (177.1.10.50) with the CUCM Server Ensure that HQ User 1 can control their phone with the CUPC client using the Desk Phone Presence Application

7.2

Presence Softphone
Enable the the HQ Phone 1 user to use the Softphone Ensure Deskphone Control still works

7.3

BLF Speed Dial

HQ Phone 1 Button 6 should display the Presence status of HQ Phone 2 Line 1 By pressing button 6 on HQ Phone 1, you should immediately be connected to HQ Phone 2 1002

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Cisco Unified Presence Solutions

7.1

Presence Integration
Integrate the Presence Server (177.1.10.50) with the CUCM Server Ensure that HQ User 1 can control their phone with the CUPC client using the Desk Phone Presence Application

Configuration Step 1: On the CUCM Publisher, navigate to Device > Trunk. Create a new SIP Trunk:

Configure the trunk as shown below, using the Device Pool and Location for HQ:

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Set the Destination IP to the Presence Server IP address (177.1.10.50):

Step 2: Navigate to User Management > End User. Click add new, and create a user for the HQ Phone: hquser1, Password:cisco, Pin: 12345. Click Save:

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Click the Device Association link on the User configuration page. Locate and select HQ Phone 1, then click Save Selected Changes. Navigate back to the user page, and Set the primary extension to 1001:

Click the Add to User Group link near the bottom of the page. Select the Standard CTI Enabled Group, then click Add Selected.

Finally, click Save on the user page. Step 3: Navigate to User Management > Application User. Click add new, and create a user for the Presence CTI Control:CtiGw, Password:cisco, click Save. Next, click the Add to User Group link near the bottom of the page. Select the Standard CTI Allow Control of All Devices then click Add Selected: Copyright 2009 Internetwork Expert 4 INE.com

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Step 4: Navigate to Device > Phone. Select HQ Phone 1, and set the Owner User ID to the user previously created, then click Save:

Step 5: Navigate to System > Service Parameters. Select the Publisher as the server, and Call Manager as the service. Locate the CUP Publish Trunk Field, and set the trunk to PRESENCE_TRUNK created above, then Click Save:

Step 6: Navigate to System > Licensing > Capabilities Assignment. Locate and Select hquser1. Enable CUP and CUPC for the user. Click Save:

Step 7: Navigate to System > Application Server. Click Add New, and set the type to Cisco Unified Presence Server, then click Next:

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Set the Name to the Presence Hostname (CUPS7) then set the IPs, click Save:

Open the Presence Administration homepage: (177.1.10.50). Click the Presence Administraion Link. Complete the integration steps, as shown below: Enter the CUCM hostname, and IP:

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CUCM admin user and password cciecisco:

Security Password: cciecisco

Check the listed information, and click Confirm:

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Click the Home Link to reach the Adminsitration Page. Navigate to Serviceability and under Service Activation, activate all services. Step 8: Navigate to System > Security > Incoming ACL. Click Add new, and enter ALL for both fields:

Repeat this step to create an Outgoing ACL, also entering ALL. Step 9: Navigate to System > Service Parameters. Select CUPS7, then Cisco UP SIP Proxy as the service. Set the Proxy Domain name to cisco.com:

Step 10:

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Navigate to Presence > Gateways. Add a new gateway type CUCM with the Publisher information:

Step 10: Navigate to Presence > Routing > Settings. Set the Listener to Default TCP:

Step 10: Navigate to Application > Cisco Unified Personal Communicator > Settings. Enter the Publisher IP for the TFTP server:

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Navigate to Application > Cisco Unified Personal Communicator > User Settings. Locate and Select hquser1 and assign the CTI profile:

Step 11: Navigate to Application > Deskphone Control > Settings. Set the Status to On, enter the password of the CtiGw user created in CUCM (cisco), and enter the Subscriber, then Publisher IP Addressess:

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Step 12: Ensure you have Cisco Unified Personal Communicator installed on your computer. You can download this application from http://www.cisco.com Launch the application, and enter user credentials created for hquser1:

Click Log In, ensure Desk Phone mode starts, and place a call using the Dial Pad, ensuring that HQ Phone 1 is placing the call:

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!Further Reading:
http://www.cisco.com/en/US/docs/voice_ip_comm/cups/6_0_1/install_upgrade/de ployment/guide/dgcucm.html#wp1049993

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7.2

Presence Softphone
Enable the the HQ Phone 1 user to use the Softphone Ensure Deskphone Control still works

Configuration Step 1: On the CUCM Publisher, navigate to Device > Phone. Click Add New, and add a new phone for the Softphone: (Devicename: UPCHQUSER1)

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Click the Add New DN Line button. Set the DN to 1001 (To match the HQ Phone 1 Line 1 appearance):

Step 2: Launch the CUPC client, and ensure you can use Softphone mode to make calls:

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7.3

BLF Speed Dial

HQ Phone 1 Button 6 should display the Presence status of BR1 Phone 2 Line 1 By pressing button 6 on HQ Phone 1, you should immediately be connected to BR1 Phone 2 (2002)

Configuration Step 1: On the CUCM Publisher, navigate to Device > Device Settings > Phone Button Template. Locate and select the phone model corresponding to your phone. Click the copy button, and provide a name for the profile. Change Button 6 to a Speed Dial BLF:

Step 2: On the CUCM Publisher, navigate to Device > Phone. Locate HQ Phone 1, and assign the new template to it:

Next, click the Add a new BLF SD Link:

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Enter the destination as 2002, and add a text label, then click save:

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