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Presentation Outline
Overview of Coca Cola Problem statement Project objective Coke One Vendor Selection Goals of Implementation ERP Planning phase ERP Implementation Change Management Benefits and Limitation of the ERP Lessons Learned
Introduction
Brands in 200+ countries 1.8 Billion servings everyday
Problem Statement
A legacy IT architecture in place
Multiple software systems in place: sales and distribution, finance, HR, PR and other home grown applications
Each of the bottlers were using their own versions of SAP for finance, manufacturing and administration
Faster process innovation cycle - implement differentiating new business processes on top of SAP Business Suite Provide end-to-end business tools that will allow the bottlers to standardize all systems & processes
To provide excellent customer service by improving customer-centric procedures such as inventory management & invoicing accuracy Business developers get access to critical info: transaction history, Promotion Activities, Product Availability
Departments
Vendor selection
Functionality
Modularity Customization Possibilities - % of processes covered Best Practices of Industry Technology Compatibility with the existing infrastructure Vendor Reputation Nb Of installations in industry and area Successful track record of its partners
Support
After-implementation support level Costs
Goals of implementation
SAP is a complete end-to-end business tool that will allow CCH to standardize all systems & processes applying the same technology in all divisions.
Significant investment in SAP, introducing new and more effective methods to optimize productivity and performance throughout the organization. SAP Platform allows CCHellenic to provide excellent customer service by improving our customer-centric procedures such as inventory management and invoicing accuracy.
With the installation of SAP Wave 2, business developers have access to various critical customer information such as:
Transaction History Promotion Activities Product Availability through their handheld devices that enable more competitive customer service.
Projected benefits
Pricing
Integr. Order Mgmnt
Distribution Mgmnt Settlement Billing
Market-to-Cash
Demand Planning
Cash Mgmnt
Financial Financial Accounting
Production Execution.
Product Quality
Warehouse management
Haulage Fleet Mainten.
Accounting
Controlling
Controlling
Financial Planning
Period End
Capital Budget
Procure-to-Pay
Procurement
Vendor Mgmnt
Asset Management
Asset Management
Recruitment
Equipment Placement
Compensation
Finance Management
Survey Monitoring
ERP Architecture
Implementation Process
Prepare
Establish Milestones
Assess
Evaluate Solution
Implement
Monitor Implementation
Provide Feedback
Roll out
Preparation Phase
Go Live
Recovery
With a stable environment, the benefits of SAP can be obtained, such as efficiency, effectiveness and transformation.
Immediately after going live, performance, productivity and morale usually declines as people adapt to the new system and processes.
Once people become comfortable using the system and all the bugs are worked out, then the environment stabilizes.
Transfer knowledge
Use knowledge
BENEFITS/ADVANTAGES
Faster and accurate decision making Improved customer service Faster Replenishment of shelves in retail outlets Increase in Revenues Better Compliance High Reliability Low cost of ownership Better Security
Standardization of Business Process across business units Faster access to Sales data Reduced Inventory Levels Improvements in Production scheduling Improvements in Forecasting Eliminate Manual Processes (Financial Statements)
LIMITATIONS/DISADVANTAGES
High Training Costs Complexity in Implementation which lead to phased approach Legacy systems and new systems should run parallel Database Migration Limitations as DB2 supports unsorted exports
Lessons learned
The major lesson learned during the course of implementation were
Stages : very important, that implementation is done in stages. Trying to implement everything at once will lead to a lot of confusion and chaos. Buy in: employee buy in is of paramount importance when you are planning to implement in stages and then scale up Requirement analysis: the success or failure of the implementation totally depends on how well has the planning team analysed the requirements Communication: there should be a continuous channel open for evaluation of the project as ERP systems are very integrated and change to one may affect other related modules Training: there should be a continuous training program enabling in smooth transition Customization: tailor fit the ERP/BPM modules to your organisation; it will help reduce costs and time on a longer run
Conclusion
In the Czech Republic, Slovakia, Italy and Bulgaria, handheld electronic devices allow the delivery drivers to produce customer invoices at the time of delivery, reducing invoice inquiries and improving cash flow. In Poland, Bulgaria and Romania, automated dispatching of products results in faster delivery and optimized route planning, to help meet specific customer requirements.
In Austria and Italy, a SAP-driven vendor management inventory system allows exchanging electronic inventory information with large customers and plan the replenishment of their warehouses.
In Bulgaria, a specialized customer order entry process and keyboard have helped Customer Service specialists reduce the time required to take a product order by 25%-30%.