CIS Clinician Satisfaction Survey

1. At what site(s) do you practice? (select all that apply)

Response Response
Percent Count

BAPO Adult Primary Care (Internal

11.0% 27
or Family Medicine)

BAPO Pediatric Primary Care 4.5% 11

BAPO Specialty Care 5.3% 13

BFMC ED 1.2% 3

BFMC Inpatient 2.8% 7

BMC ED 9.8% 24

BMC Inpatient 30.9% 76

BMERF Health Center 22.8% 56

BMERF Specialty Care 37.0% 91

BMLH ED 0.8% 2

BMLH Inpateint 1.6% 4

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2. What is your specialty?

Response Response
Percent Count

Anesthesiology 0.0% 0

Emergency Medicine 8.3% 19

Internal Medicine 44.3% 102

OBGYN 12.6% 29

Pathology 2.6% 6

Pediatrics 18.7% 43

Psychiatry 2.6% 6

Radiology 0.4% 1

Surgery 10.4% 24

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3. How satisfied are you with the way CIS allows you to perform the following CHART REVIEW functions? *Lab
results *Radiology reports *Other test results (cardiac, neuro, pulmonary testing) *Scanned documents *H&P,
Progress & DC Summary notes *Consultation, Operative & Procedure notes *Vital Signs *Medication lists *Allergy
lists *Problem lists *Procedure history *Overview Page

Response Response
Percent Count

Very Satisfied 8.9% 21

Satisfied 48.3% 114

Neutral 22.0% 52

Dissatisfied 11.0% 26

Very Dissatisfied 8.9% 21

Not used/NA 0.8% 2

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4. How satisfied are you with MESSAGE CENTER for the following functions? *Messages (Telephone and others)
*Results *Documents for review *Orders review and co-sign *Saved Documents (saved, not signed) *Consult
request & receipt *Reminders *Notifications

Response Response
Percent Count

Very Satisfied 5.5% 13

Satisfied 35.3% 83

Neutral 21.7% 51

Dissatisfied 14.5% 34

Very Dissatisfied 9.4% 22

Not used/NA 13.6% 32

Other (please specify) 83

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5. How satisfied are you with CIS alerting you to the filing of new documents? *H&P's *Discharge summaries
*Consultation reports *Operative reports *Procedure reports

Response Response
Percent Count

Very Satisfied 7.8% 18

Satisfied 27.8% 64

Neutral 26.5% 61

Dissatisfied 9.6% 22

Very Dissatisfied 4.3% 10

Not used/NA 23.9% 55

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6. How satisfied are you with the way CIS alerts you to PATIENT STATUS information? *Emergency Department
visits *Hospital Admission *Hospital transfer to and from critical care units *Hospital Discharge

Response Response
Percent Count

Very Satisfied 4.8% 11

Satisfied 21.3% 49

Neutral 22.2% 51

Dissatisfied 13.5% 31

Very Dissatisfied 7.0% 16

Not used/NA 31.3% 72

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7. How satisfied are you with the following ancillary staff-to-clinician COMMUNICATIONS tools? *Messages via
Message Center *Telephone triage messaging

Response Response
Percent Count

Very Satisfied 4.8% 11

Satisfied 27.8% 64

Neutral 20.9% 48

Dissatisfied 12.2% 28

Very Dissatisfied 6.5% 15

Not used/NA 27.8% 64

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8. How satisfied are you with the following clinical COMMUNICATION tools? *Forwarding of notes for review
*Consult request and receipt *Reminders *Proxying

Response Response
Percent Count

Very Satisfied 4.4% 10

Satisfied 30.7% 70

Neutral 23.2% 53

Dissatisfied 15.4% 35

Very Dissatisfied 6.1% 14

Not used/NA 20.2% 46

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9. How satisfied are you with the way CIS allows you to perform the following DOCUMENTATION functions?
*PowerNotes by point and click *PowerNotes by typing *Freetext with Hide/Show Structure function *Autotext
*Macros *Clinical Notes documentation *Smart Templates *Condition-specific templates (e.g. Diabetes, Heart
Failure, surgical specialties) *Telephone-mediated dictation (eScription) *Voice recognition dictation (Dragon)

Response Response
Percent Count

Very Satisfied 2.6% 6

Satisfied 23.3% 53

Neutral 26.4% 60

Dissatisfied 21.6% 49

Very Dissatisfied 12.3% 28

Not used/NA 13.7% 31

Other (please specify) 115

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10. How satisfied are you with the way CIS allows you to document the following details of a CLINICAL
ENCOUNTER? *Vital signs *Physical Exam *Impression and plan *Level of complexity *E&M code-related items
(e.g. time spent, follow-up plans, tobacco cessation)

Response Response
Percent Count

Very Satisfied 2.6% 6

Satisfied 29.5% 67

Neutral 23.3% 53

Dissatisfied 14.1% 32

Very Dissatisfied 6.6% 15

Not used/NA 23.8% 54

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11. How satisfied are you with the way CIS allows you to document and manage PATIENT HEALTH INFORMATION?
*Problem list *Medication list *Allergy list *Procedure history *Surgical history *Family history *Immunization
history

Response Response
Percent Count

Very Satisfied 2.7% 6

Satisfied 20.4% 46

Neutral 30.1% 68

Dissatisfied 21.7% 49

Very Dissatisfied 9.7% 22

Not used/NA 15.5% 35

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12. How satisfied are you with the MEDICATION LIST and related functions? *Document historical medications
*Perform medication reconciliation *"Clean up" Medication List (Cancel/DC, Complete, etc.) *Use Medication List
in documentation

Response Response
Percent Count

Very satisfied 0.9% 2

Satisfied 19.6% 44

Neutral 25.0% 56

Dissatisfied 25.9% 58

Very Dissatisfied 20.1% 45

Not used/NA 8.5% 19

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13. How satisfied are you with the way CIS allows you to perform the following PRESCRIPTION writing functions?
*Receive drug allergy alerts when writing prescriptions *Transmit prescriptions by auto-faxing *Print
prescriptions *Refill prescriptions *Track selected prescriptions (e.g. narcotics, sedatives, antidepressants)
*Receive formulary information when writing prescriptions

Response Response
Percent Count

Very satisfied 4.0% 9

Satisfied 25.4% 57

Neutral 24.6% 55

Dissatisfied 17.4% 39

Very Dissatisfied 17.0% 38

Not used/NA 11.6% 26

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14. How satisfied are you with the way CIS allows you to perform the following PREVENTATIVE CARE tracking
functions? Health Maintenance tool *Immunizations *Procedures (Pap, mammo, bone density, colonoscopy, etc.)
*Labs (lipids, etc.)

Response Response
Percent Count

Very Satisfied 1.3% 3

Satisfied 15.2% 34

Neutral 18.4% 41

Dissatisfied 5.8% 13

Very Dissatisfied 6.7% 15

Not used/NA 52.5% 117

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15. How satisfied are you with the way CIS allows you to perform the following ORDER ENTRY functions? *Lab
orders *Radiology orders *Orders for other tests *Orders (overall)

Response Response
Percent Count

Very Satisfied 6.3% 14

Satisfied 34.4% 76

Neutral 16.7% 37

Dissatisfied 10.4% 23

Very Dissatisfied 4.1% 9

Not used/NA 28.1% 62

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16. How satisfied are you with the following PATIENT EDUCATION functions? *Adult Health Summary *Diabetes
Report Card *Access to online sources

Response Response
Percent Count

Very Satisfied 0.0% 0

Satisfied 6.3% 14

Neutral 17.1% 38

Dissatisfied 2.7% 6

Very Dissatisfied 1.8% 4

Not used/NA 72.1% 160

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17. How satisfied are you with the way CIS allows you to perform DISEASE MANAGEMENT with the following
functions? *Health Maintenance (e.g. DM, astham, CAD)for condition-specific elements *Diabetes registry *Asthma
registry *Heart Failure registry *Obesity registry

Response Response
Percent Count

Very Satisfied 0.0% 0

Satisfied 6.7% 15

Neutral 12.9% 29

Dissatisfied 2.2% 5

Very Dissatisfied 1.8% 4

Not used/NA 76.3% 171

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18. How satisfied are you with the training options you have had to learn CIS?

Very Very Not Response

Satisfied Neutral Dissatisfied
Satisfied Dissatisfied used/NA Count

9.3% 31.8% 16.4% 29.9%

*One-on-one training from IS trainer 8.9% (19) 3.7% (8) 214
(20) (68) (35) (64)

25.5% 15.5% 42.0%

*IS training session in office/clinic 3.0% (6) 9.5% (19) 4.5% (9) 200
(51) (31) (84)

*Medical informatics physician 7.8% 20.4% 15.5% 48.5%

4.9% (10) 2.9% (6) 206
session in office/clinic (16) (42) (32) (100)

*CIS Enhanced View group training 20.9% 19.9% 41.3%

2.4% (5) 9.2% (19) 6.3% (13) 206
session (43) (41) (85)

*CIS Information site training tools 25.1% 27.5% 26.5%

3.3% (7) 11.8% (25) 5.7% (12) 211
(WBTs, tips, webinars) (53) (58) (56)

8.0% 10.0% 72.6%

*Transparent Informatics blog 3.0% (6) 3.0% (6) 3.5% (7) 201
(16) (20) (146)

6.7% 33.8% 37.1% 5.2%

*Self-taught 12.9% (27) 4.3% (9) 210
(14) (71) (78) (11)

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19. How interested would you be to receive one or more of the following training options?

Very Not No thanks, Response

Interested Neutral
interested Interested bad idea Count

*One-on-one from IS trainer 25.9% (53) 38.0% (78) 14.6% (30) 17.1% (35) 4.4% (9) 205

*One-on-one from medical

32.0% (64) 33.0% (66) 15.5% (31) 15.5% (31) 4.0% (8) 200
informatics physician

*IS training team group sessions 11.5% (23) 22.5% (45) 27.5% (55) 30.5% (61) 8.0% (16) 200

*Medical informatics physician

16.7% (33) 31.3% (62) 22.2% (44) 23.2% (46) 6.6% (13) 198
group session

*CIS Information Site 6.8% (13) 27.4% (52) 28.9% (55) 26.3% (50) 10.5% (20) 190

*Web-based training accessible on

8.7% (17) 26.2% (51) 23.6% (46) 29.2% (57) 12.3% (24) 195
CIS network

*Expansion of social networking

6.2% (12) 15.5% (30) 20.1% (39) 36.6% (71) 21.6% (42) 194
tools (blog, wiki, etc.)

*Email/group distribution
7.3% (14) 26.0% (50) 26.6% (51) 22.9% (44) 17.2% (33) 192
communications

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20. How satisfied are you with the following resources when you have CIS-related questions and issues? *CIS Info
Site catalog of tips, webinars, and WBTs *CIS Info Site FAQs *Help Desk *Email to identified IS analysts/trainers
*Email to medical informatics physicians

Response Response
Percent Count

Very Satisfied 5.9% 13

Satisfied 35.3% 78

Neutral 30.3% 67

Dissatisfied 11.8% 26

Very Dissatisfied 5.9% 13

Not used/NA 10.9% 24

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21. How satisfied are you with the way CIS allows you to practice with a paperless solution for the following?
*Documentation *Results tracking *Patient communications/correspondence *Hospital to ambulatory practice
communication *Prescription writing

Response Response
Percent Count

Very satisfied 7.8% 17

Satisfied 37.4% 82

Neutral 23.7% 52

Dissatisfied 16.0% 35

Very dissatisfied 11.9% 26

Not used/NA 3.2% 7

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22. CIS is only as valuable as the data that is captured and made available

Response Response
Percent Count

Strongly Agree 40.2% 88

Agree 44.3% 97

Neutral 9.6% 21

Disagree 3.2% 7

Strongly Disagree 2.7% 6

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23. If I could go back to paper-based records without penalty, I would do so

Response Response
Percent Count

Strongly Agree 11.0% 24

Agree 12.8% 28

Neutral 10.6% 23

Disagree 38.5% 84

Strongly Disagree 27.1% 59

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24. CIS has improved the quality of my patient care

Response Response
Percent Count

Strongly Agree 11.5% 25

Agree 33.5% 73

Neutral 26.6% 58

Disagree 20.2% 44

Strongly Disagree 8.3% 18

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25. Electronic documentation has improved my practice productivity

Response Response
Percent Count

Strongly Agree 6.3% 14

Agree 12.2% 27

Neutral 21.7% 48

Disagree 29.9% 66

Strongly Disagree 29.9% 66

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26. Electronic prescribing is critical to my practice

Response Response
Percent Count

Strongly Agree 20.5% 45

Agree 27.9% 61

Neutral 27.4% 60

Disagree 18.3% 40

Strongly Disagree 5.9% 13

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27. I have good computer skills in general and am comfortable using it for a variety of tasks, clinical and
otherwise

Response Response
Percent Count

Strongly Agree 38.4% 84

Agree 41.6% 91

Neutral 12.3% 27

Disagree 5.9% 13

Strongly Disagree 1.8% 4

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