KM Wire * The Knowledge Management Wire is an intranet portal owned by Avaya GlobalConnect.

Objective * The KM Wire portal aims to help yo ma!e timely" in#ormed and pro#itable b siness decisions by providing yo a m lti$#aceted plat#orm where yo can access p$to$date" relevant and comprehensive b siness news coverage% share !nowledge with yo r peers% initiate disc ssion on a topic o# yo r choice and ta!e part in disc ssions started by yo r peers% !eep yo rsel# abreast o# the happenings o# the & t re'capes programmes% and have a watch on the pro#ile o# yo r company(s c stomers" partners and competitors. Target A dience * A select gro p o# senior e)ec tives o# Avaya GlobalConnect is the primary target a dience o# the portal. *n addition" the portal can also be made accessible to a #ew senior e)ec tives o# Avaya GlobalConnect(s partner or associate companies. 'ign *n * This is the landing page o# the portal. *n order to access the portal" yo re+ ire a ser *, and password. * &or this p rpose each and every ser o# the KM Wire portal has been provided a ser *, and password. * *n case yo do not have yo r -ser *d and .assword to access the portal" yo may please contact the portal administrator. * The .ortal Administrator /0ah l 1anda2 can be contacted at Mobile3 45 675 88 9:;. Change .assword * *# yo wish to change yo r password to access the portal" yo sho ld #irst clic! on the Change .assword lin!. This will open the Change .assword page. <ere" yo sho ld #ill all the re+ ired bo)es and then clic! the ' bmit b tton. Top =ogo t * On clic!ing the =ogo t lin!" yo r c rrent session o# the KM Wire portal will end and yo will be logged o t. * <owever" yo can still access the portal by j st signing in a#resh. 'ession Time

* *# yo have signed in to access the portal" and the portal remains inactive #or 97 min tes" the session will a tomatically log o t. * <owever" yo can still access the portal by j st signing in a#resh. 1ews Tic!er * The news tic!er displays headlines" in a r nning #ormat" o# the ten latest news stories posted on the portal. * >o can stop the scrolling o# the news headlines by j st placing the mo se pointer on the news tic!er bar. * And yo can read the s mmary o# any o# the scrolling headlines by clic!ing on the headline" which will open the corresponding news s mmary page. <ome .age * The <ome .age displays #ive most relevant" tho gh not necessarily the latest" news stories. * >o can visit this page either by clic!ing on the KM Wire logo or by clic!ing on the <ome lin! displayed on the navigation bars. 1ews Categori?ation * 1ews 'tories have been categorised in two parts" namely Company watch and *nd stry Watch. Top Company Watch * This section has been categorised into #o r sections" namely Avaya Watch" Competitor Watch" .artner Watch and C stomer Watch. * The lin!s to the #o r categories have been provided in the #ormat o# a drop down men " nder the lin! Company Watch" and on clic!ing on any o# the categories a new page will be opened which will have news stories related with that category. * <ere" the terms Competitor" .artner and C stomer mean competitor" partner and c stomer o# Avaya GlobalConnect. * 1ews stories in all these #o r sections have been posted according to page n mbers $ latest stories being on the #irst page. *nd stry Watch * This section incl des #ive latest news stories #rom across the verticals. * <ere also news stories have been posted according to page n mbers $ latest stories being on the #irst page $ being displayed at the bottom o# the page. Company .ro#ile

* This section mentions vario s #acts and #ig res pertaining to a company #or which news is being monitored by the editorial team o# the portal. Company@*nd stry 'egregation * Companies #or which news is monitored by the editorial team have been segregated in three broad sections" namely Competitors" .artners and C stomers /o# Avaya GlobalConnect2" and :A ind stries. * The name o# these companies and the :A ind stries are available in the drop down men displayed nder the heading Browse 1ews By" on the 0ight <and 'ide o# any page o# the portal. Top -ser *denti#ication * Below the top banner and above the 0<' navigation col mn" yo r name is displayed $ welcoming yo to browse di##erent sections o# the portal. &eedbac! * <ere yo are invited to send yo r #eedbac!s @ s ggestions @ criti+ es pertaining to the portal. 1ews 'earch * <ere yo can enter any word or phrase pertaining to any news piece yo wish to read and on clic!ing the GO lin!" yo will view the search res lts" #or yo r !ey word" in a new page. Advanced 1ews 'earch * *# yo wish to limit the search res lts so as to increase their relevance" yo can clic! on the Advanced 1ews 'earch lin!" pon which Advanced 1ews 'earch page is opened providing yo the option to restrict yo r search res lts. * A partic lar bene#it o# the Advanced 1ews 'earch #eat re is the #acility to get search res lts #alling nder a partic lar date or date$range. Browse 1ews By * By selecting an option #rom any o# the #o r drop$down bo)es /*nd stry" Competitor" .artner and C stomer2 displayed nder this heading" yo can browse news stories by ind stry" competitor" partner or c stomer. Top 1ews Alert

* >o can set news alert #or one or more ind stries or@and companies. On setting news alert" yo will be emailed headline and s mmary o# all the news stories pertaining to the ind stries or@and companies #or which yo have set the news alert" as and when the news stories are posted on the portal. * This section also displays a list o# all the ind stries and companies #or which yo have set news alerts. * >o can also cancel news alert #or one or more companies or ind stries by clic!ing on the relevant chec! bo) being displayed along with all the companies and ind stries nder the heading My C rrent 1ews Alerts #ollowed by clic!ing on the ,elete lin! displayed j st below. ,isc ssion &or m * <ere yo can initiate a peer level disc ssion on any news story posted on the portal. & t re'capes * & t re'capes" as an event" is an e)ercise to derive mar!et intelligence #rom the c stomers o# Avaya GlobalConnect. *t is hoped that the mar!et intelligence sho ld not only provide yo insights on the company(s c rrent per#ormance b t also #oc s on a desirable positioning that it can ta!e in the # t re. * This is an attempt to derive mar!et intelligence as it e)ists with Avaya GlobalConnect(s c stomers" and provides a #or m whereby there is a #ree e)change o# ideas on the needs o# the mar!et and the roadmap that the company needs to ta!e in order to ens re the needs o# its c stomers are pre$empted and met with as swi#t a manner as possible. * -nder the event title" Avaya GlobalConnect" #rom time to time" organises disc ssions and interviews" in which its c stomers ta!e part" and tries to #ind o t how technology can address the needs o# its c stomers. * >o can read the edited version o# these disc ssions and interviews in the & t re'capes section o# this portal. Top Knowledge Centre * This section invites yo to send a relevant article" which yo #eel sho ld be posted on the portal to pro#essionally bene#it yo r peers who also have access to the portal. * The article can be s bmitted online in this section o# the portal" and pon approval" the article will be posted in the Knowledge Centre o# the portal. * <ere d e credit will be given to the sender o# the article. =ast Wee!Cs 0eview * This section provides yo a wee!ly ro nd$ p o# the main news stories posted on the portal.

1otes * Avaya GlobalConnect logo acts as a lin! #or the company(s corporate website. -pon activation o# the lin! the website is opened in a new browser. * The top navigation bar has been d plicated at the bottom so as to #acilitate yo in browsing di##erent sections o# the portal witho t nnecessarily scrolling the page p or down.