Pratyush Gupta 34088 POM Individual Assignment

Taking IRMA to be a production system, the customers of it would be the organizations and corporations coming to recruit participants every year and producer would be IRMA itself. Taking into consideration first the customers perspective we analyze various points upon which the customers gauge the products of IRMA and their fitness of use. Producers perspectives 1. Rural sensitivity: incoming students to have sensitivity to working in rural areas and a willingness to work with rural population. 2. Accreditation: The institute should have valid accreditation from a reputed governing body in India 3. Course: the course and the pedagogy being used should be of comparable if not better standards than rest of the rural management institutes of India. 4. Infrastructure: the institutes facilities for its students and faculties alike should be conducive to foster a learning environment and facilitate excellence. 5. Faculties: faculties of repute and with good credentials add a certain value of certainty and relevance of probable products. Customers perspectives: 1. Competency: well competent graduates with certain skill sets to make them fit for use as rural managers 2. Rural sensitivity: incoming students to have sensitivity to working in rural areas and a willingness to work with rural population. 3. Ethics and moral: the recruiting organizations are inclined towards IRMA for their students are humble, down to earth and are inculcated with better ethics and humility. Fitness for use The outgoing students of the IRMA institute should be 1. Able to efficiently invest their skills and knowledge towards working in their respective jobs 2. Able to justify the organizations investment(cost) in them and produce expected results 3. Able to fulfill the organizations agenda whole heartedly and with dedication Examples of Cost of poor quality Internal failure cost: students not being able to maintain a desired point score are removed from the batch, repetitive sessions by faculties as desired by students and also of exams or training segments in case of failure due to delivery and performance

Pratyush Gupta 34088 External failure cost: loss of reputation with earlier recruiting organizations due to attrition of faculties at the institute or dissatisfaction with previously recruited students.

Cost of quality assurance Prevention: revising curriculum at various intervals to keep them relevant, proper monitoring of students to ensure their consistent performance, consistent faculty development programs.

Application of Demings 14 points in our Institute 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Point 1 rejuvenating the PRM program. Point 2 taking a special rural issues test after the basic criteria of CAT Point 3 relative grading system with feedback and improvement. Point 4 one entrance examination. Point 5 Revising structure and pedagogy. Point 6 Faculty improvement programs. Point 7 Guidance Interaction of senior and junior faculties Point 8 simultaneous meeting of PRM with academic council. Point 9 High continuous faculty involvement of faculty in syllabus redesign. Point 10 Point 11 giving low credits to students who dont perform at par Point 12 continuous feedback by students. Point 13 innovative training programs and interactive sessions for faculties Point 14 Involving higher bodies such as board of directors in design of the program.

Motorolas system of Quality is based on the concept of Six Sigma. Define: the course structure is analyzed to identify the problems in the current syllabus and pedagogy. Measure: our course is pitched against those offered by other institutes and also the standards of education body in India. Feedback of students also taken into account Analyze: finding out areas of improvement Improve: new course is developed incorporating changes to meet expectations Control: continuous monitoring is done to ensure earlier rectified mistakes are not being continued and quality is maintained