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Assessment 1 Question 1 4 out of 4 points

The power to hold individuals accountable for their actions and to make decisions concerning the use of organizational resources is termed __________. Answer

Selected Answer: Correct Answer:

authority

authority

Question 2 4 out of 4 points

Corporate managers who utilize their positional status to take advantage of an organization and act in their own best interest rather than in the interest of other stakeholders are termed __________. Answer

Selected Answer: Correct Answer:

self!dealing self! dealing

Question 3 4 out of 4 points


__________ is a tool used by people to coordinate their actions to obtain something they desire or value. Answer

Selected Answer: organization Correct Answer: An

organization

Question 4 4 out of 4 points

__________ denotes patterns of decision making and actions engaged in by managers using core competencies to achieve competitive advantage and perform beyond competitors. Answer

Selected Answer: Correct Answer:

Strategy

Strategy

Question 5 4 out of 4 points


__________ are cost savings that result when goods and services are produced in large volume on automated production lines. Answer

Selected Answer: scale Correct Answer: "conomies of scale

Question 6 4 out of 4 points

The shared set of values and norms that guide organizational member interactions with each other and customers is referred to as organizational __________. Answer

Selected Answer: Correct Answer:

culture

culture

Question 7 4 out of 4 points

The decision sets that individuals e#perience when they must decide upon $the right thing to do%$ even though it may go against self interests% is regarded as __________. Answer

Selected Answer: dilemma Correct Answer: an ethical dilemma

Question 8 4 out of 4 points


Those having claim to an organization including what it does and how well it performs are termed __________. Answer

Selected Answer: Correct Answer:

stakeholders stakeholders

Question 9 4 out of 4 points

__________ is the formal system of tasks and authority relationships that controls how an individual coordinates resources and actions to achieve organizational goals. Answer

Selected Answer: Correct Answer: &rganizational

structure

Question 10 4 out of 4 points

__________ refers to the vertical ordering of organizational roles according to their relative authority. Answer

Selected Answer: Correct Answer:

'ierarchy

'ierarchy

Question 11 30 out of 30 points


"thics includes the moral values% beliefs% and rules that establish the right or appropriate ways in which one person or stakeholder group should interact with another. (escribe how organizational ethics is a product of societal% professional% and individual ethics% and e#plain what happens when ethical behavior is compromised. Answer

Selected Answer:

Question 12 30 out of 30 points

)hat is the relationship among organizational theory% design% change% and organizational structure and culture* Answer

Selected Answer:

Assessment 2 Question 1 4 out of 4 points

The forces from outside the stakeholder+s group that directly affect an organization+s ability to secure and utilize resources is regarded as what type of environmental force* Answer

Selected Answer: Correct Answer:

Specific

Specific

Question 2 4 out of 4 points

__________ is defined as the strength% number% and interconnectedness of the specific and general forces that an organization has to manage. Answer

Selected Answer: Correct Answer: "nvironmental comple#ity

Question 3 4 out of 4 points


An organization decides to meet with its competitor in order to agree to fi# prices in a certain market. This is an e#ample of: Answer

Selected Answer: Correct Answer: an illegal collusion agreement.

Question 4 4 out of 4 points

The transaction cost approach implies that an organization should: Answer

Selected Answer:

Correct Answer:

use relatively informal linkage mechanisms to minimize transaction costs and avoid bureaucratic costs.

Question 5 4 out of 4 points

)hen a manager is designated for coordinating with managers from other subunits on behalf of their subunit% this manager is engaged in which type of integration mechanism* Answer

Selected Answer: Correct Answer:

,iaison role ,iaison role

Question 6 4 out of 4 points


"conomic forces that shape the specific environment and the ability to ac-uire resources include all of the following ".C"/T: Answer

Selected Answer: Correct Answer:

manufacturing. manufacturing.

Question 7 4 out of 4 points

Structures designed to induce people to behave in ways that are predictable and better insure accountability are classified as which structural form* Answer

Selected Answer: Correct Answer:

0echanistic

0echanistic

Question 8 4 out of 4 points

A __________ is a classification of people according to authority and rank. Answer

Selected Answer: Correct Answer:

hierarchy

hierarchy

Question 9 4 out of 4 points


A management approach in which organizational structural design is tailored to the sources of uncertainty incorporates the utilization of which type of management approach* Answer

Selected Answer: Correct Answer:

Contingency Contingency

Question 10 4 out of 4 points

__________ is defined as how rapidly the forces in the environment change. Answer

Selected Answer: Correct Answer: "nvironmental dynamism

Question 11 30 out of 30 points

"#plain the differences between centralization and decentralization and between standardization and mutual ad1ustment. )hat factors determine the ability to strike a balance between these mechanisms* Answer

Selected Answer:

Correct Answer:

23one4

Question 12 30 out of 30 points


)hy does differentiation occur in an organization* (istinguish between vertical and horizontal differentiation. Answer

Selected Answer:

Assessment 5
Question 1 4 out of 4 points

6ntil 789: an officer+s commission in the ;ritish Army could be bought by anyone. This violates )eber+s principle that: Answer

Selected Answer: Correct Answer: social status% kinship% or heredity should not determine hiring.

Question 2 4 out of 4 points

A __________ organization is one in which the hierarchy has many levels relative to the size of the organization. Answer

Selected Answer: Correct Answer:

tall

tall

Question 3 4 out of 4 points

An organization that has few levels in its hierarchy relative to its size is called __________. Answer

Selected Answer: Correct Answer:

flat

flat

Question 4 4 out of 4 points


Clearly defined roles and accountability are advantages of __________ structure. Answer

Selected Answer: Correct Answer:

bureaucratic a bureaucratic

Question 5 4 out of 4 points

The number of subordinates that a manager directly manages is referred to by the term __________. Answer

Selected Answer: Correct Answer:

control span of control

Question 6 4 out of 4 points

According to /arkinson+s ,aw% managers most value all of the following ".C"/T __________. Answer

Selected Answer: Correct Answer:

clients

clients

Question 7 4 out of 4 points


__________ states that work e#pands to fill the time available. Answer

Selected Answer: ,aw Correct Answer: /arkinson+s ,aw

Question 8 4 out of 4 points

)hich of the following factors leads to the emergence of specialized subunit functions and divisions* Answer

Selected Answer: Correct Answer: 'orizontal differentiation

Question 9 4 out of 4 points

0a# )eber+s bureaucratic model is based on __________ authority. Answer

Selected Answer: Correct Answer:

rational! legal rational! legal

Question 10 4 out of 4 points


The process of giving employees at all levels in an organizational hierarchy the authority to make important decisions and to be responsible for outcomes is known as __________. Answer

Selected Answer: Correct Answer:

empowerment empowerment

Question 11 30 out of 30 points

Several factors and behaviors can shape an organization hierarchy. 'ow do centralization% standardization% and horizontal differentiation affect the shape of the organization* <n what ways can the informal organization and the norms and values of its culture affect the shape of an organization* Answer

Selected Answer:

Question 12 30 out of 30 points

"#plain the concepts of empowerment% self!managed teams% and cross!functional teams% and develop an essay that argues for their inclusion in either a tall or flat organizational structure. Answer

Selected Answer:

Assessment =
Question 1 4 out of 4 points

6nder the leadership of Alfred Sloan% >eneral 0otors: Answer

Selected Answer: Correct Answer: grouped businesses into self!contained divisions.

Question 2 4 out of 4 points


?unctional structure serves as the foundation for which organizational design* Answer

Selected Answer:

Correct Answer:

'orizontal differentiation

Question 3 4 out of 4 points

The rights that an organization gives to members to receive and use organizational resources are called __________. Answer

Selected Answer: Correct Answer:

rights property rights

Question 4 4 out of 4 points


'igh!tech company has a casual dress code. This dress code is an e#ample of: Answer

Selected Answer: Correct Answer: organizational language.

Question 5 4 out of 4 points

A __________ structure organizes divisions according to the re-uirements of the different locations in which an organization appears. Answer

Selected Answer: Correct Answer: geographic

divisional

Question 6 4 out of 4 points

Triad Systems+ trade show is an e#ample of a __________. Answer

Selected Answer: enhancement Correct Answer: rite of enhancement

Question 7 4 out of 4 points


<nternet trade between companies is called __________. Answer

Selected Answer: Commerce Correct Answer: ;@; Commerce

Question 8 4 out of 4 points

__________ are standards or styles of behavior that are considered acceptable or typical for a group of people. Answer

Selected Answer: Correct Answer:

3orms

3orms

Question 9 4 out of 4 points


A geographic structure organizes people according to: Answer

Selected Answer: Correct Answer: the regional market they serve.

Question 10 4 out of 4 points

)hich approach indicates the least commitment to ethical behavior and social responsibility* Answer

Selected Answer: Correct Answer: &bstructionist approach

Question 11 30 out of 30 points


As organizations grow and differentiate% problems can arise with a functional structure. (escribe and e#plain the problems that may arise and how organizations may respond. Answer

Selected Answer:

Question 12 30 out of 30 points


Should an organization always adopt a broad stance on social responsibility* "#plain how you agree or disagree with this -uestion and why you have this perspective. Answer

Selected Answer:

Assessment 9
Question 1 4 out of 4 points
)hich of the following strategies is used to decrease the costs of using intensive technology* Answer

Selected Answer: Correct Answer:

Specialism

Specialism

Question 2 4 out of 4 points

)hich of the following technologies is used to develop master production schedules for manufacturing* Answer

Selected Answer: Correct Answer:

CA00

CA00

Question 3 4 out of 4 points

)hen an organization wants to achieve a low!cost advantage and a differentiation advantage simultaneously% it should pursue which type of strategy* Answer

Selected Answer: Correct Answer:

Transnational Transnational

Question 4 4 out of 4 points

)hich of the following plans indicates an organization+s production of high priced% -uality products aimed at particular market segments* Answer

Selected Answer: Correct Answer: (ifferentiation business!level strategy

Question 5 4 out of 4 points


__________ are the company specific attributes that give an organization a competitive advantage. Answer

Selected Answer: Correct Answer: &rganizational resources

Question 6 4 out of 4 points

According to the )oodward studies% organizations that employ continuous!process technology have __________ structures and a relatively __________ span of control. Answer

Selected Answer: Correct Answer:

tallA narrow tallA narrow

Question 7 4 out of 4 points

A company pursuing a multidomestic strategy should adopt which of the following structures* Answer

Selected Answer: geographic Correct Answer: >lobal geographic

Question 8 4 out of 4 points


The specific pattern of decisions and actions taken by managers that includes the use of core competencies to achieve competitive advantage is called __________. Answer

Selected Answer: Correct Answer:

strategy

strategy

Question 9 4 out of 4 points

According to Boan )oodward% technology is said to be __________ when procedures are for converting inputs to outputs can be specified in advance that tasks may be standardized and the work process made predictable. Answer

Selected Answer: Correct Answer:

programmed programmed

Question 10 4 out of 4 points

According to Bames (. Thompson% intensive technology is based on __________. Answer

Selected Answer: Correct Answer: reciprocal task interdependence

Question 11 30 out of 30 points


)hy is technical comple#ity greatest with continuous!process technology* 'ow does technical comple#ity affect organizational structure* Answer

Selected Answer:

Question 12 30 out of 30 points

)hat core competences give an organization competitive advantage* )hat are e#amples of an organizationCs functional!level strategies* Answer

Selected Answer:

Assessment D
Question 1 4 out of 4 points
__________ is a theory that suggests the importance of changing roles and task or technical relationships to increase organizational effectiveness. Answer

Selected Answer: Correct Answer: Sociotechnical systems theory

Question 2 4 out of 4 points

)hat are the four principal stages of an organization+s life cycle* Answer

Selected Answer: Correct Answer: ;irth% growth% decline% and death

Question 3 4 out of 4 points


According to your te#tbook% organizational level resistance to change includes all of the following organizational aspects ".C"/T __________. Answer

Selected Answer: Correct Answer:

integration

integration

Question 4 4 out of 4 points


"volutionary change consists of change that is characterized as all of the following ".C"/T __________. Answer

Selected Answer: Correct Answer:

rapid

rapid

Question 5 4 out of 4 points

__________ is a pattern of faulty decision making that occurs in cohesive groups when members discount negative information in order to arrive at a unanimous agreement. Answer

Selected Answer: Correct Answer:

>roup think >roup think

Question 6 4 out of 4 points


Eevolutionary change consists of change that is all but which of the following components. Answer

Selected Answer: Correct Answer:

incremental

incremental

Question 7 4 out of 4 points


The process by which organizations move from their present state to some desired future state in order to increase their effectiveness is termed __________. Answer

Selected Answer: Correct Answer: organizational change

Question 8 4 out of 4 points

An ongoing and constant effort by all of an organization+s functions to find improvements in -uality across an organization+s goods and services is known as __________. Answer

Selected Answer: Correct Answer: total -uality management

Question 9 4 out of 4 points


A se-uence of stages of growth and development through which organizations evolve is termed __________. Answer

Selected Answer: Correct Answer: organizational life cycle

Question 10 4 out of 4 points


According to ,ewin+s theory% when the forces are in balance% an organization will __________. Answer

Selected Answer: Correct Answer: remain in a state of inertia

Question 11 30 out of 30 points

(escribe and e#plain how evolutionary change and revolutionary change differ. )hat are e#amples of each* Answer

Selected Answer:

Question 12 30 out of 30 points


)hy do organizations decline* )hat steps can organizational leaders take to halt decline and restore organizational growth* Answer

Selected Answer:

Assessment F
Question 1 4 out of 4 points

__________ is a cognitive bias that leads managers to remain committed to a losing course of action and not admit mistakes. Answer

Selected Answer:

Correct Answer:

"scalation of commitment

Question 2 4 out of 4 points

The changes in demand for a product that occurs over time is termed __________. Answer

Selected Answer: cycle Correct Answer: product life cycle

Question 3 4 out of 4 points


"stablishing the balance of control between a division and corporate head-uarters is a problem associated with ___________. Answer

Selected Answer: Correct Answer:

new ventures new ventures

Question 4 4 out of 4 points

The process of leading a pro1ect and controlling activities resulting in the creation of effective new or improved products is termed __________. Answer

Selected Answer: Correct Answer: pro1ect

management

Question 5 4 out of 4 points

The incrementalist model is most appropriate for which of the following organizations* Answer

Selected Answer: Correct Answer: A dominant manufacturer of diapers for babies that operates in a stable environment

Question 6 4 out of 4 points


The view of decision making as an unstructured process is taken to its e#treme in which model* Answer

Selected Answer: Correct Answer:

>arbage can >arbage can

Question 7 4 out of 4 points

The term $creative destruction$ refers to: Answer

Selected Answer: Correct Answer: old% inefficient companies being driven out of the market by new ones.

Question 8 4 out of 4 points


;ill >ates used which type of decision!making techni-ue in order to decide how to compete with 3etscape* Answer

Selected Answer: Correct Answer:

>arbage can >arbage can

Question 9 4 out of 4 points

The process by which organizations use their skills and resources to develop new goods and services to respond to customer needs is known as __________. Answer

Selected Answer: Correct Answer:

innovation

innovation

Question 10 4 out of 4 points


&rganizational learning needs to be encouraged at which four levels* Answer

Selected Answer: Correct Answer: <ndividual% group% organization% and interorganization

Question 11 30 out of 30 points


)hat is the relationship between creativity% intrapreneurship% and innovation* )hy are these elements vital to building a knowledge creating organization* Answer

Selected Answer:

Question 12 30 out of 30 points

)hat is the relationship between -uantum and incremental technological change* )hy are these types of change important to organizations* Answer

Selected Answer:

Assessment 8
Question 1 4 out of 4 points
/assive aggressiveness occurs in which stage of conflict* Answer

Selected Answer: Correct Answer:

0anifest

0anifest

Question 2 4 out of 4 points

/olitics can improve effectiveness by: Answer

Selected Answer: Correct Answer: improving the -uality of decision making.

Question 3 4 out of 4 points

Sources of power include all of the following ".C"/T __________. Answer

Selected Answer: Correct Answer:

culture

culture

Question 4 4 out of 4 points

Eick is the only person in the finance department who knows how to fi# the computer when it breaks down. The source of Eick+s power is: Answer

Selected Answer: nonsubstitutability. Correct Answer: nonsubstitutability.

Question 5 4 out of 4 points


?inance gained power in the 7GF:s from which of the following sources* Answer

Selected Answer: Correct Answer: Control over uncertainty

Question 6 4 out of 4 points

Bane works for a manufacturing plant that has been under pressure to reduce pollution. Bane increased her knowledge of environmental laws in order to help the company follow waste disposal laws. Bane is using which of the following political tactics* Answer

Selected Answer: Correct Answer: <ncreasing nonsubstitutability

Question 7 4 out of 4 points

A lower!level manager has a top manager as a mentor. This political tactic is called __________. Answer

Selected Answer: Correct Answer: associating with powerful managers

Question 8 4 out of 4 points


A coalition is: Answer

Selected Answer: Correct Answer: built around trade! offs.

Question 9 4 out of 4 points

__________ is the clash that occurs when the goal!directed behavior of one group blocks the goals of another. Answer

Selected Answer: Correct Answer: &rganizational conflict

Question 10 4 out of 4 points

<n which stage of /ondy+s model does an $us!versus!them$ mentality emerge* Answer

Selected Answer: Correct Answer:

?elt conflict ?elt conflict

Question 11 30 out of 30 points


'ow can the design of the organizationCs structure and culture give some subunits more power than others* Answer

Selected Answer:

Question 12 30 out of 30 points

"#plain how a subunit within an organization can ac-uire power or influence decision making in their favor. Answer

Selected Answer: