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supervising a high performing employee, which of the following are you MOST likely to do?
Provide rewards and recognition to the employee so he/she wants to remain part of my work group Suggest the employee look at roles in other parts of the company to develop a broader company perspectives Identify the employee as a high performer during succession planning discussions so other leaders are aware of the employee's capabilities Make sure the employee has plenty of work to keep him/her busy so the employee does not have time to look for other opportunities Work with the employee to identify his/her career goals and assign him/her to a business unit that aligns with those goals
member provide inaccurate information to a client, it is important to immediately address the mistake with both the client and the team member.
Strongly Agree
Somewhat Agree
Strongly Disagree
Definitely True
Somewhat True
No Opinion
Somewhat False
Definitely False
asks you for something. You don't know the answer, but should.
Tell the customer you do not know. Find someone else to help Give the customer a general answer. Tell the customer you will call if you have more details later Inform the customer you have not been trained in that area Make the customer comfortable with your
Definitely True
Somewhat True
No Opinion
Somewhat False
Definitely False
16. I get
Almost Always
Often
Sometimes
Rarely
Almost Never
following?
Learning new skills all the time Working with very talented people Making a difference by tackling the toughest assignments Inspiring others with my clear vision for the organization's future Creating a strong reputation for myself in the broader community
some information that can help your team. But keeping the information to yourself saves you time and helps you be more productive.
Focus on your job and deadlines, not sharing information Stay productive, but answer questions from others Create a large book of information for
the team Meet with the team to discuss how to teach them new information Plan to give them information at a later time, when you are less busy
to ensure that your department gets due credit when contributing to a cross functional project?
Very Important
Important
Unimportant
given responsibility for a crossfunctional team working on a specific project. Some of your team members, who are your peers, are not cooperating and impeding the progress of the project.
Move forward without the team members that were not cooperating Make a special effort to involve those team members Confront them directly about their lack of participation Apply team peer pressure to encourage cooperation 16. I get
Almost Always
Often
Sometimes
Rarely
Almost Never
Working with very talented people Making a difference by tackling the toughest assignments Inspiring others with my clear vision for the organization's future Creating a strong reputation for myself in the broader community
have some information that can help your team. But keeping the information to yourself saves you time and helps you be more productive.
Focus on your job and deadlines, not sharing information Stay productive,
but answer questions from others Create a large book of information for the team Meet with the team to discuss how to teach them new information Plan to give them information at a later time, when you are less busy
is it to ensure that your department gets due credit when contributing to a cross functional project?
working on a specific project. Some of your team members, who are your peers, are not cooperating and impeding the progress of the project.
Move forward without the team members that were not cooperating Make a special effort to involve those team members Confront them directly about their lack of participation Apply team peer pressure to encourage cooperation
Next
21. experience,
In your
what is the
Make sure they understand the strategic direction of the organization Use performancebased bonuses Demonstrate concern for their career and professional development Give them freedom to make their own decisions
best?
Enthusiastic
Team-oriented
Results-driven
recent teacher/supervisor how often you achieved goals, he/she would say . . .
Very often
Sometimes
Rarely
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
working on an important project when a colleague asks for your help on their work.
Drop your work immediately and help your colleague Ask the colleague to come back later in the day when your project is done
Remind the colleague that your first responsibility is getting your own project done Take a few minutes to identify which project is a priority and schedule time accordingly Briefly express empathy to your colleague but keep focused on your own project