Escolar Documentos
Profissional Documentos
Cultura Documentos
Source material
Contents
Reception photographs (1:11:2) Speech-bubbles (1:31:4) Telephone call summary sheet (1:31:4) Blank telephone message sheet (1:31:4) Client cards (1:31:4) Hair by Rhia price list (1:51:6; 2:112:12) Types of service list (1:51:6) Hair care products price list (1:51:6; 2:112:12) Enquiry cards (1:51:6) Data Protection Act (1:71:9) Consumer legislation information (1:71:9) Telephone technique checklist (1:101:16) Blank appointments page (1:101:16) KK's Salon price list (1:101:16; 2:112:12) Abbreviations list (1:101:16) Service times (1:101:16) My salon (1:101:16) Part-completed appointments page (1:101:16) Face shape cards (2:12:2) Cutting consultation form (2:12:2) Cutting consultation checklist (2:12:2) Client cards (2:12:2) The structure of the skin (2:32:4) Contents page (2:112:12) Product labels (2:112:12) Information cards (2:132:14) Advice cards (2:132:14) 0:01 0:02 0:03 0:04 0:05 0:06 0:07 0:08 0:09 0:10 0:11 0:12 0:13 0:14 0:15 0:16 0:17 0:18 0:19 0:20 0:21 0:22 0:23 0:24 0:25 0:26 0:27
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Situation cards (2:132:14) Client record card 1 (2:152:16) Client record card 2 (2:152:16) Colour and lightening problems chart (2:192:20) Perming problems chart (2:192:20) Luocolor label (3:13:2) Koleston Perfect manufacturers leaflet (3:33:4) Socolor safety information (3:33:4) COSHH requirements (3:53:7) Setting lotion and hair tonic information (3:53:7) Hair colour tubes (3:153:16) Health and safety law poster (4:34:4) Fire action notice (4:84:10) Fire evacuation procedure (4:84:10) Protective clothing and personal protective equipment (4:114:12) Safety in the salon information sheet (4:134:14) General health and safety guidelines (4:134:14) Head lice procedure (4:154:16) Blank accident report form (4:174:19) Completed accident report form (4:174:19) Job description (5:15:2) Terms of employment (5:15:2) Body language pictures (5:35:5) Situation cards (5:35:5) Commission and daily takings cards (5:85:9) Appraisal preparation form part 1 (5:105:11) Appraisal preparation form part 2 (5:105:11) Client service guidelines (5:145:15)
0:28 0:29 0:30 0:31 0:32 0:33 0:34 0:35 0:36 0:37 0:38 0:39 0:40 0:41 0:42 0:43 0:44 0:45 0:46 0:47 0:48 0:49 0:50 0:51 0:52 0:530:54 0:55 0:56
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Reception photographs
1
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Speech-bubbles
Did you say youd like an appointment next Monday? Thank you for calling, Mrs De Silva.
Right. I see.
Is that OK?
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When answering
Use an appropriate greeting and give the name of the salon. Offer help.
When listening
Listen for key details. If the caller has a lot to say, make comments to show you are listening. Make notes.
Ask for more information. Repeat information back. Ask the caller to repeat anything that is not clear. Offer alternatives if necessary.
Explain anything the caller needs to know. Summarise the key details. Check that the caller has understood.
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Client cards
Client card 1
You think you have left your purse or wallet in the salon. Decide:
what it looks like where you think it might be when you lost it who you are (name and address) what your telephone number is why you havent come into the salon to look for it yourself what is in it.
When the receptionist answers the phone, explain that you have lost your purse or wallet and wait for the other person to ask for more information.
Client card 2
You ring to speak to someone at the salon but you find she or he is having the day off. You have to leave a message. Decide:
who the message is for what the message is about what your name is what your telephone number is what action you want taken (e.g. if you want the other person to call you back).
When the receptionist answers the phone, just explain that you want to leave a message.
Client card 3
You want to cancel an appointment and make a new one. Decide:
who you are the date of the appointment you want to cancel who the appointment was with what the appointment was for what new date and time you would like whether you want the same treatment and stylist.
When the receptionist answers the phone, just explain that you want to cancel one appointment and make another.
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PRICE LIST
Prices from Re-style & blow dry long hair short hair Cut & blow dry Blow dry only long hair short hair long hair short hair 40.00 35.00 35.00 30.00 18.00 13.00
Childrens cut & blow dry* Mens cut & blow dry
20.00 18.0025.00
Full-head high/lowlights, cut & blow dry Full-head high/lowlights & blow dry
70.00 58.00
Half-head high/lowlights, cut & blow dry Half-head high/lowlights & blow dry Tint regrowth (roots)
Full-head colour, cut & blow dry Full-head colour & blow dry
55.00 43.00
77.00
By quotation 50.00
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399
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I N T E N S E - T O N E S I N T E N S I V E T R E AT M E N T (for tinted or coloured hair) (Lifts tints but does not add colour to the hair) Auburn Blonde 50 ml 12.00 Brown 100 ml 23.00 Red Dark
KAMALAS ANTI-DANDRUFF Shampoo (all hair types) Conditioner (all hair types)
6.99 6.99
400
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Enquiry cards
Enquiry How much is it for a perm with a cut and blow dry? Enquiry Im told you do a cut and blow dry for men for 15. Is that right? Enquiry Id like a restyle and blow dry. How much will it cost?
Enquiry My friends coming in to have scalp plaits put in. How long will it take?
Enquiry If I book just a blow dry, how long will it take to do?
Enquiry How much does the Intense-tones for blonde hair cost?
Enquiry What size bottle does the Hair Clarity conditioner come in?
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The duties of the data controller There are eight principles put in place by the DPA to make sure that data is handled correctly. By law, the data controller must keep to these principles. The principles say that the data must be: 1. fairly and lawfully processed 2. processed for limited purposes 3. adequate, relevant and not excessive 4. accurate 5. not kept for longer than is necessary 6. processed in line with your rights 7. secure 8. not transferred to other countries without adequate protection. The rights of the data subject There are seven rights under the DPA. 1. The right to subject access 2. The right to prevent processing 3. The right to prevent processing for direct marketing 4. Rights in relation to automated decision-taking 5. The right to compensation 6. The right to rectification, blocking, erasure and destruction 7. The right to ask the Commissioner to assess whether the DPA has been contravened.
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15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45
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12
6
Notes
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KK
s
CUTTING AND STYLING Ladies wet cut Cut & blow dry Restyle Gents cut Childs cut, not including blow dry short hair long hair 15.00 17.50 24.00 27.50 13.00 8.00 10.00 12.00 12.00 15.00 17.00 17.50 27.00
age 25 age 69 age 1012 short hair medium hair long hair
Wash, blow dry & straightening Wash, blow dry & hair up SEMI-PERMANENT COLOUR 1 application 2 applications PERMANENT COLOUR Regrowth application Full head HIGHLIGHTS/LOWLIGHTS Slices Parting only Foils T sections Foils Foils Cap highlights Cap lowlights Colour correction PERMS Half head Full head STRAIGHTENING Short hair Medium hair Long hair (long hair)
18.00 22.00
20.00 27.50
23.00 30.00
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Abbreviations list
Service or treatment Beard trim Blow dry Blow dry (long hair) Blow wave Colour retouch Conditioning treatment Cut Foils Gents cut Hair extensions Highlights Lowlights Permanent colour Permanent wave Plaiting Regrowth application Scalp massage Semi-permanent colour Shampoo Shampoo and set Thermal tonging Abbreviation b/trim b/d b/d (long) b/w r/t col c/t c foils g/c ext h/l l/l col p/w plait r/g app mass semi/col s s/s t/tong
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Service times
Simply the Best
Service times Service Book out (minutes) 30 45 45 30 30 30 30 60 60 75 75 60/75 60/75 30 15 30 45 45 45 45 45 45 60 60 30 30 45 30 45 30 45 30 45 Leave (minutes) Book out (minutes)
Blow dry Long blow dry Cut & blow dry Gents cut Shampoo & set Regrowth application & blow dry Regrowth application & cut
1 2 1 2
Full-head foils & blow dry Full-head foils & cut Perm & blow dry (short/long hair) Perm & cut (short/long hair) Beard trim Head massage
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My salon
My salon
Service or treatment Abbreviation Time taken Cost Specialist stylist
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Sam
Charlie
15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45 00 15 30 45
Mrs Potter s/s Mrs Potter s/s Miss Foot c b/d Linda Franks c b/d
Mr Andrews g/c Mrs Simms c b/d Mr Ross c b/d Frankie Paul X2 g/c
10
11
Ms Khan b/d
12
Mrs Easterby h/l Mrs G Harris s/s Rikki Masters c b/d Mrs OReilly h/l Patsy Jason Plaits Mrs G Harris s/s Mr Highland g/c Mrs Hughes cancellation required with Charlie after 3pm for wet cut Miss Connor b/d Mrs Peters b/d LEAVING EARLY
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Round
Face as wide as it is long, with a curved jawline. (This may vary a little but generally the measurement is close.)
Diamond
Cross between heart and oval; widest at the cheekbones; equally narrow at the forehead and jawline
Heart
Narrow at jawline, wide at cheekbones and/or forehead
Oval
Length equal to one and a half times width
Square
Face is as wide as it is long, with an angular jawline
Triangular
Reverse of the heart-shape; dominant jawline, narrowing at the cheekbones and temples
Rectangular
Face is longer than it is wide
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Face shape:
oval triangular
heart
Hair type/movement:
wavy
Hair texture: Degree of fineness? Very coarse? Abundance of hair: How much is there? Natural growth patterns: Hair condition: Porosity and elasticity Client personality/dress/lifestyle: Client limitations: Check whether the client will be able to maintain the style at home
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Dry
Fine
Healthy
Oval
Normal
Medium
Dry/sensitive
Round
Double crown Nape irregular Widows peak Left side parting Right side parting Fringe
Oily
Thick
Rectangular
Damaged
Coarse
Heart
Coloured
Triangular
Curly
Permed
Square
Wavy
Diamond
Straight
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Client cards
Client card
Id like about an inch off all round the length and a bit off the top. I like a fringe and prefer my hair a bit curly. I use the curling tongs at home.
Client card
Im having a dry trim and Id like a few layers put in. I like it just over my ears to hide them. I also want a centre parting.
Client card
Id like a short style where its shaped round the bottom of my neck and over my ears, then sort of layered so theres more hair on top. Could you blow dry it so its quite high on top? I dont like it too flat.
Client card
Id like it cut and blow dried please. I just want the ends tidied up. Dont take too much off. I like it straight with the fringe swept slightly over to one side.
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The sebaceous glands produce oil called sebum that lubricates and waterproofs the skin and protects it from attack by bacteria. The sweat glands excrete waste, in the form of sweat, through the pores. The body is cooled down as the sweat evaporates.
Hair
Blood supply
101
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Contents page
CONTENTS
i vi x
1 Health, safety and security in the salon 1 2 Working together 3 Salon reception 4 Consultations with clients 5 Shampooing and conditioning hair 6 Cutting and styling hair 7 Drying hair 8 Setting hair 9 Perming and neutralising hair 10 Colouring hair 11 Relaxing hair 12 Barbering 13 Shaving 14 Head and Face massage Glossary Index 21 30 45 52 65 111 129 158 190 232 242 251 265 299 310
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Product labels
SMOOTHSHINE
Helps control fly-away and frizzy hair for a smooth finish and gives a shine boost in between washes. For best results, use with other Smoothshine products such as shampoo, conditioner and pre-wash treatments. Directions: For styling: Spray liberally onto towel-dried hair, working down from the roots to the ends. Massage into scalp for 2 minutes, then comb through but DO NOT RINSE OFF. Dry in usual way.
MOISTURE MASK Made with specially selected natural ingredients, this hair mask contains moisturising Brazil-nut, olive and sesame oils. Brazil-nut and wheat amino acids penetrate the hair shaft to add moisture and improve manageability, leaving your hair healthy looking, beautifully soft and silky. TO USE: Apply cream to damp hair, wrap in a towel or cap and leave on for at least fifteen minutes or overnight depending on your hairs condition. Rinse off, then shampoo and condition as normal.
For shine boost: Spray liberally onto dry, clean hair in between washes. Comb through and leave to dry. No need to rinse off.
For further advice write to: NALIMAN PRODUCTS PO Box 192 Ashby-on-Lea, AY1 5TL or visit our website: www.nalimanproducts.com
Moussette
keeps your style in place for up to 12 hours no stickiness washes out easily
DIRECTIONS
1 2 3 4 5 Shake can rigorously. Hold upright and spray a small amount of mousse into the palm of one hand. For long hair, use more mousse. Work mousse by rubbing between the palms of hands. Apply evenly to hair, moulding it into the required style. Do not rinse off. Leave to dry naturally or dry with hairdryer on low setting. DO NOT APPLY DIRECT HEAT.
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Information cards
I N F O R M AT I O N C A R D I N F O R M AT I O N C A R D
High forehead Emphasised by styles that pull the hair back off the face or add height above the forehead.
Low forehead and protruding chin Emphasised by styles that pull the hair back off the face so that the jawline is very visible, or styles that end at the nape.
I N F O R M AT I O N C A R D
I N F O R M AT I O N C A R D
Prominent nose Emphasised by styles that include a fringe that is flat to the head, a centre parting or straight hair pulled back from the face.
Thin face Emphasised by styles where height is added. This makes the face look even longer and narrower.
I N F O R M AT I O N C A R D
I N F O R M AT I O N C A R D
Large ears Emphasised by styles that are short and shaped round the ears or any over-theear styles, including putting the hair up.
Coarse or thick straight hair Perming may make this type of hair look fuller or more abundant. It may not respond to other curling methods such as hot brushes.
I N F O R M AT I O N C A R D
I N F O R M AT I O N C A R D
Short neck Particularly emphasised by styles that are short and one length all over.
Close-set eyes Emphasised by high, wide styles or short, spiky cuts and other very short styles. Also emphasised if hair is too narrow on top with chunky brushed-back sides.
I N F O R M AT I O N C A R D
Round face Emphasised by long hair that is very flat on top with a full fringe.
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Advice cards
ADVICE CARD ADVICE CARD
Full fringe Medium-length hairstyle Smoothly curving or flicked back at the sides
ADVICE CARD
Hair style with height on top Side hair flatter Parting in the fringe
ADVICE CARD
Soft curls at the chin line Hair brought forward at the forehead Full and loose fringe
Soft curls at the nape area Hair cut or styled higher or lower than the chin line Fluffy fringe
ADVICE CARD
ADVICE CARD
Longer style Leave bulk around the sides Keep hair over the ears
ADVICE CARD
ADVICE CARD
Taper the hair at the base of the neck for a short style to create the illusion of length Sweeping hair up Fuller on top
Layered cut to give more shape Straight blow dry using a strong hair gel for smoothness
ADVICE CARD
Long hair wide and full at the top and narrower through the back and sides A perm that adds width and balances the chin
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Situation cards
Situation 1
A middle-aged woman with a round face, very long hair and a full fringe asks you whether a shorter style would suit her. How would you advise the client?
Situation 2
A young woman has long thick hair that is coarse and straight. She wants to have a perm. How would you advise the client?
Situation 3
A man shows you a picture of a hair cut he wants, which is short and cut over the ears. He has large ears and you think he would look better with a longer style that comes over the ears. How would you advise the client?
Situation 4
A teenage girl with a very thin face wants her hair pulled back from her forehead and put up in a bun high on top of her head for her school-leaving ball. How would you advise the client?
Situation 5
A young overweight man with a very short neck has a basin cut short, flat to the head and all one length. He wants a change of style. How would you advise the client?
Situation 6
A woman wants a short, spiky haircut that she has seen in a magazine. She has close-set eyes and you dont think the style will suit her. How would you advise the client?
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NAME
ADDRESS
TELEPHONE NUMBERS
HOME
EMAIL ADDRESS
05
510
1015
1520
2030
3050
5060
REMARKS
OVER 60
HAIR CONDITION
SCALP CONDITION
HISTORY
DATE
SERVICE
PRODUCTS USED
REMARKS
STYLIST
SIGNATURE
PRICE CHARGED
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Use pink cards for female clients and blue cards for male clients Please write clearly File cards alphabetically by surname as soon as you have finished with them
0:29
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Telephone numbers
Home
Address
Test
Date
Test
Date
Test
Date
Test
Date
Service details Service/Products used Product sales or home care advice Price Stylist
Date
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Remedial action
Uneven application Sections too large Incorrect mixing Product not left for sufficient time to develop Hydrogen peroxide strength too low Uneven application Resistant hair Hydrogen peroxide strength too high Hair in poor condition before colour Product left on hair too long Colour or bleach not rinsed from the hair Overprocessing Peroxide too strong Client allergic to tint Hair resistant to tint Tint underprocessed Uneven application Over porous hair Overprocessed Overlapping of bleach product Colour combed through too often Incorrect selection of product product too strong Hydrogen peroxide strength too high Underprocessed Base too dark Incorrect selection of product Too little colour product applied Too much colour product applied at hairline Colour product not removed Incorrect application of materials and products Too much product applied Incorrect mixing of product
Under processing
Over processing
Treat with restructurants and penetrating conditioning treatments Treat with restructurants and penetrating conditioning treatments Remove immediately with cool water Pre-soften the hair in future Re-apply product Spot tint areas not covered Remove immediately Cut if possible Use restructurant/deepconditioning penetrating conditioner
Deterioration of hair condition Scalp irritation Coverage not good on white hair Hair breakage
Do elasticity and porosity test; if result is good, re-bleach Apply toner to subdue yellow tones Re-shampoo or use stain remover
Skin staining
Seepage of product
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Remedial action
Cold salon Perm lotion too weak Not enough perm lotion applied Very hot salon Hair too porous Hair too dry when lotion was applied Cuts or abrasions on scalp Cap and cotton wool left around hairline Too much lotion applied Over processing Lotion too strong for hair type Too much tension Hair ends bent during winding Lotion applied unevenly Uneven rod tension Overprocessed Rod size too small Wound too tight Overprocessing Lotion too strong Rods too small
Hair breakage
Use restructurant or deeppenetrating conditioner Remove by cutting Re-perm if hair is in good condition Deep condition Assess hair condition for relaxing Use restructurant Cut if possible Use restructurant or deeppenetrating conditioner
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