Competency-Based Curriculum: Computer Hardware Servicing NC Ii

COMPETENCY-BASED CURRICULUM
Sector:
INFORMATION AND COMMUNICATION TECHNOLOGY

Qualification:
COMPUTER HARDWARE SERVICING NC II

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
East Service Road, South Superhighway, Taguig City, Metro Manila
Article I.
TABLE OF CONTENTS
Page A...CO RSE !ESI"#...................................................................................$%& '. MO! (ES O) I#STR CTIO#.............................................................*%+, 'ASIC COMPETE#CIES.........................................................................* o Participating in wor-place co..unication ///////.......+%$0 o 1or-ing in a tea. environ.ent //////.........................$$%$, o Practicing career pro2essionalis. ./////.......................$3%$+ o Practicing occupational health and sa2ety procedures ............$4%55 COMMO# COMPETE#CIES.............................................................5, o Applying 6uality standards //////////////. . .53% 5+ o Per2or.ing co.puter operations..........................................54%,3 o Per2or.ing .ensuration and calculation..............................,&%,4 o Preparing and interpreting technical drawing.......................,7%35 o sing hand tools...................................................................3,%3+ o Ter.inating and connecting electrical wiring and electronics circuit co.ponent.................................................................34%&5 CORE COMPETE#CIES........................................................................&, o Installing co.puter syste.s and networ-s ..............................&3%&4 o !iagnosing and trou8leshooting co.puter syste. .................&7%*, o Con2iguring co.puter syste.s and networ-s..........................*3%*+ o Maintaining co.puter syste.s and networ-s ........................*4%+,
COURSE DESIGN
Course Title #o.inal !uration Course !escription 9 9 9 COMPUTER HARDWARE SERVICING NCII 392 hours
This course is designed to develop -nowledge, s-ills, and attitudes o2 a Co.puter Service Technician in accordance with industry standards. It covers 8asic and co..on co.petencies such as installing, .aintaining, con2iguring, and diagnosing co.puter syste.s and networ-s. Entry Re6uire.ents9 Candidate:trainee .ust posses the 2ollowing 6uali2ications, .ust 8e9 A8le to co..unicate 8oth oral and written Physically and .entally 2it. 1ith good .oral character. Can per2or. 8asic .athe.atical and logical co.putations. Analytical and logical thin-ing
C'C Co.puter ;ardware Servicing #C II
%$%
COURSE STRUCTURE:
BASIC COMPETENCIES
!" hours#
U$%&s o' Co()*&*$+, Mo-u.* T%&.* L*/r$%$0 Ou&+o(*s No(%$/. Dur/&%o$
$. Participate in wor-place co..unication
$.$ Participating in wor-place co..unication
5. 1or- in a tea. environ.ent ,. Practice career pro2essionalis.
5.$ 1or-ing in a tea. environ.ent ,.$ Practicing career pro2essionalis . 3.$ Practicing occupational health and sa2ety procedure
3. Practice occupational health and sa2ety procedures
$.$.$ O8tain and convey wor-place in2or.ation $.$.5 Co.plete relevant wor-% related docu.ent $.$., Participate in wor-place .eeting and discussion 5.$.$ !escri8e and identi2y tea. role and responsi8ility 5.$.5 !escri8e wor- as a tea. .e.8er ,.$.$ Integrate personal o8<ectives with organi=ational goals. ,.$.5 Set and .eet wor- priorities. ,.$., Maintain pro2essional growth and develop.ent. 3.$.$ Identi2y ha=ards and ris-s. 3.$.5 Evaluate ha=ards and ris-s. 3.$., Control ha=ards and ris-s. 3.$.3 Maintain occupational health and sa2ety awareness.
3 hours
3 hours
& hours
& hours
%5%
COMMON COMPETENCIES
12 hours#
U$%&s o' Co()*&*$+, Mo-u.* T%&.* L*/r$%$0 Ou&+o(*s No(%$/. Dur/&%o$
$. Apply 6uality standards
$.$ Applying 6uality standards
5. Per2or. co.puter operations
5.$ Per2or.ing co.puter operations
,. Per2or. .ensuration and calculation
,.$ Per2or.ing .ensuration and calculation
3. Prepare and interpret technical drawing &. se hand tools
3.$ Preparing and interpreting technical drawing &.$ sing hand tools
*. Ter.inate and connect electrical wiring and electronics circuit
*.$ Ter.inating and connect electrical wiring and electronics circuit
$.$.$ Assess 6uality o2 received .aterials $.$.5 Assess own wor$.$., Engage in 6uality i.prove.ent 5.$.$ Plan and prepare 2or tas-s to 8e underta-en 5.$.5 Input data into co.puter 5.$., Access in2or.ation using co.puter 5.$.3 Produce output:datd using co.puter syste. 5.$.& se 8asic 2unctions o2 a we8 8rowser to locate in2or.ation 5.$.* Maintain co.puter e6uip.ent and syste.s ,.$.$ Select .easuring instru.ents ,.$.5 Carry out .easure.ents and calculation ,.$., Maintain .easuring instru.ents 3.$.$ Identi2y di22erent -inds o2 technical drawings 3.$.5 Interpret technical drawing 3.$., Prepare:.a-e changes on electrical:electronic sche.atics and drawings &.$.$ Plan and prepare 2or tas-s to 8e underta-en &.$.5 Prepare hand tools &.$., se appropriate hand tools and test e6uip.ent &.$.3 Maintain hand tools *.$.$ Plan and prepare 2or ter.ination:connection o2 electrical wiring:electronics circuits *.$.5 Ter.inate:connect wiring:electronic circuits *.$., Test ter.ination:connections o2 electrical wiring:electronics circuits
7 hours
7 hours
7 hours
7 hours
7 hours
7 hours
%,%
CORE COMPETENCIES
323 hours#
U$%&s o' Co()*&*$+, Mo-u.* T%&.* L*/r$%$0 Ou&+o(*s No(%$/. Dur/&%o$ *0 hours
$. Install co.puter syste.s and networ-s 5. !iagnose and trou8leshoot co.puter syste.s
$.$ Installing co.puter syste.s and networ-s 5.$ !iagnosing and trou8le shooting co.puter syste.s
,. Con2igure co.puter syste.s and networ-s
,.$ Con2iguring co.puter syste.s and networ-s
3. Maintain co.puter syste.s and networ-s
3.$ Maintaining co.puter syste.s and networ-s
$.$.$ Plan and prepare 2or installation $.$.5 Install e6uip.ent:device syste. $.$., Conduct test 5.$.$ Plan and prepare 2or diagnosis o2 2aults o2 co.puter syste.s 5.$.5 !iagnose 2aults o2 co.puter syste.s 5.$., Repair de2ects in co.puter syste.s and networ-s 5.$.3 Test syste.s and networ-s ,.$.$ Plan and prepare 2or con2iguration ,.$.5 Con2igure co.puter syste.s and networ-s ,.$., Inspect and test con2igured co.puter syste.s and networ-s 3.$.$ Plan and prepare 2or the .aintenance o2 co.puter syste.s and networ-s 3.$.5 Maintain co.puter syste.s 3.$., Maintain networ- syste.s 3.$.3 Inspect and test con2igured:repaired co.puter syste. and networ-s
$00
hours
$00
hours
*0 hours
RESO RCES
Too.s E4u%)(*$& M/&*r%/.s
%3%
Operating Syste. Application progra. Co.ponents : !ividers Oscilloscope Rulers T%s6uare Calculator Multi%tester Soldering gun Pliers Cutters Screw drivers "oggles "loves Protractor Steel rule (A# tester tility so2twares Anti%static wrist wrap Mas-s Cri.ping tools )lashlights Sharp pointed twee=ers Mirror >inspection? Soldering gun
;u8s:switches C!ROMs Mode.:router Printers ;u8s Server Peripherals !es-top Co.puters
TP Cat. & ca8les TP Cat., ca8les R@ 3& .odular plug (earning Manuals 1or- Instruction ;and%outs 'oard .ar-er 1hite 8oard Sche.atic diagra.s Charts 'loc- diagra.s (ayout plans (ocation Plans Instru.entation diagra.s (oop diagra.s Syste. Control diagra.s !rawing 8oards
%&%
ASSESSME#T MET;O!S9 ;ands on !irect o8servation Practical de.onstration Oral and written eAa.
CO RSE !E(IBERC9 (ecture%de.onstration Sel2%paced instruction "roup discussion
TRAI#ERDS E A(I)ICTIO# >TE II? Must 8e a holder o2 Co.puter ;ardware Servicing #CIII or e6uivalent availa8le 6uali2ication Must have co.pleted Training MET;O!O(O"IES II >TM II? Must 8e physically and .entally 2it FMust have at least 5 years relevant <o8:industry eAperience
%*%
MODULES OF INSTRUCTION
BASIC COMPETENCIES
'ASIC COMPETE#CC
COMMUNICATIONS PARTICIPATE IN WOR5PLACE COMMUNICATION PARTICIPATING IN WOR5PLACE COMMUNICATION This .odule covers the -nowledge, s-ills and attitudes re6uired to o8tain, interpret and convey in2or.ation in response to wor-place re6uire.ents. 3 hours #C II Receive and Respond to 1or-place Co..unication >#C I?
#IT O) COMPETE#CC 9 MO! (E TIT(E 9
MO! (E !ESCRIPTOR 9
S ""ESTE! ! RATIO# 9 E A(I)ICATIO# (EBE( 9 PREREE ISITE 9
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. O8tain and convey wor-place in2or.ation (O5. Co.plete relevant wor- related docu.ents. (O,. Participate in wor-place .eeting and discussion.
%4%
LO!6 OBTAIN AND CONVEY WOR5PLACE INFORMATION ASSESSME#T CRITERIA9 $. Speci2ic relevant in2or.ation is accessed 2ro. appropriate sources. 5. E22ective 6uestioning, active listening and spea-ing s-ills are used to gather and convey in2or.ation. ,. Appropriate .ediu. is used to trans2er in2or.ation and ideas. 3. Appropriate non%ver8al co..unication is used. &. Appropriate lines o2 co..unication with superiors and colleagues are identi2ied and 2ollowed. *. !e2ined wor-place procedures 2or the location and storage o2 in2or.ation are used. +. Personal interaction is carried out clearly and concisely. CO#TE#TS9 Parts o2 speech Sentence construction E22ective co..unication
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 1riting .aterials >pen G paper? Re2erences >8oo-s? Manuals
MET;O!O(O"IES9 "roup discussion Interaction (ecture Reportorial
ASSESSME#T MET;O!S9 1ritten test Practical:per2or.ance test Interview
%7%
L326
COMPLETE RELEVANT WOR5 RELATED DOCUMENTS
ASSESSME#T CRITERIA9 $. Ranges o2 2or.s relating to conditions o2 e.ploy.ent are co.pleted accurately and legi8ly. 5. 1or-place data is recorded on standard wor-place 2or.s and docu.ents. ,. 'asic .athe.atical processes are used 2or routine calculations. 3. Errors in recording in2or.ation on 2or.s: docu.ents are identi2ied and recti2ied. &. Reporting re6uire.ents to superior are co.pleted according to enterprise guidelines. CO#TE#TS9 'asic .athe.atics Technical writing Types o2 2or.s
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Paper Pencils:8all pen Re2erence 8oo-s Manuals
MET;O!O(O"IES9 "roup discussion Interaction (ecture
% $0 %
LO36 PARTICIPATE IN WOR5PLACE MEETINGS AND DISCUSSIONS ASSESSME#T CRITERIA9 $. Tea. .eetings are attended on ti.e. 5. Own opinions are clearly eApressed and those o2 others are listened to without interruption. ,. Meeting inputs are consistent with the .eeting purpose and esta8lished protocols. 3. 1or-place interaction are conducted in a courteous .anner appropriate to cultural 8ac-ground and authority in the enterprise procedures. &. Euestions a8out si.ple routine wor-place procedures and .atters concerning conditions o2 e.ploy.ent are as-ed and responded. *. Meeting outco.es are interpreted and i.ple.ented. CO#TE#TS9 Sentence construction Technical writing Recording in2or.ation
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Paper Pencils:8all pen Re2erences >8oo-s? Manuals
MET;O!O(O"IES9 "roup discussions Interaction (ecture
% $$ %
WOR5 IN A TEAM ENVIRONMENT WOR5ING IN A TEAM ENVIRONMENT This .odule covers the -nowledge, s-ills, and attitudes re6uired to relate in a wor- 8ased environ.ent. 3 hours #C II
MO! (E !ESCRIPTOR 9 S ""ESTE! ! RATIO# 9 E A(I)ICATIO# (EBE( 9
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. !escri8e and identi2y tea. role and responsi8ility in a tea.. (O5. !escri8e wor- as a tea. .e.8er.
% $5 %
LO!6 DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM ASSESSME#T CRITERIA9 $. 5. ,. 3. &. Role and o8<ective o2 the tea. is identi2ied. Tea. para.eters, relationships and responsi8ilities are identi2ied. Individual role and responsi8ilities within tea. environ.ent are identi2ied. Roles and responsi8ilities o2 other tea. .e.8ers are identi2ied and recogni=ed. Reporting relationships within tea. and eAternal to tea. are identi2ied.
CO#TE#TS9 Tea. role. Relationship and responsi8ilities Role and responsi8ilities with tea. environ.ent. Relationship within a tea..
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Standard operating procedure >SOP? o2 wor-place @o8 procedures Client:supplier instructions Euality standards Organi=ational or eAternal personnel
MET;O!O(O"IES9 "roup discussion:interaction Case studies Si.ulation
ASSESSME#T MET;O!S9 1ritten test O8servation Si.ulation Role playing
% $, %
LO26 DESCRIBE WOR5 AS A TEAM MEMBER ASSESSME#T CRITERIA9 $. Appropriate 2or.s o2 co..unication and interactions are underta-en. 5. Appropriate contri8utions to co.ple.ent tea. activities and o8<ectives were .ade. ,. Reporting using standard operating procedures 2ollowed. 3. !evelop.ent o2 tea. wor- plans 8ased 2ro. role tea. were contri8uted. CO#TE#TS9 Co..unication process Tea. structure:tea. roles "roup planning and decision .a-ing
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 SOP o2 wor-place @o8 procedures Organi=ation or eAternal personnel
MET;O!O(O"IES9 "roup discussion:interaction Case studies Si.ulation
ASSESSME#T MET;O!S9 O8servation o2 wor- activities O8servation through si.ulation or role play Case studies and scenarios.
% $3 %
PRACTICE CAREER PROFESSIONALISM PRACTICING CAREER PROFESSIONALISM This .odule covers the -nowledge, s-ills and attitudes in pro.oting career growth and advance.ent, speci2ically to integrate personal o8<ectives with organi=ational goals set and .eet wor- priorities and .aintain pro2essional growth and develop.ent. & hours #C II
MO! (E !ESCRIPTOR 9
#OMI#A( ! RATIO#
E A(I)ICATIO# (EBE( 9
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Integrate personal o8<ectives with organi=ational goals (O5. Set and .eet wor- priorities (O,. Maintain pro2essional growth and develop.ent
% $& %
LO!6 INTEGRATE PERSONAL OB7ECTIVES WITH ORGANI8ATIONAL GOALS ASSESSME#T CRITERIA9 $. Personal growth and wor- plans towards i.proving the 6uali2ications set 2or pro2essionalis. are evident. 5. Intra and interpersonal relationship in the course o2 .anaging onesel2 8ased on per2or.ance evaluation is .aintained. ,. Co..it.ent to the organi=ation and its goal is de.onstrated in the per2or.ance o2 duties. 3. Practice o2 appropriate personal hygiene is o8served. &. @o8 targets within -ey result areas are attained. CO#TE#TS9 Personal develop.ent%social aspects9 intra and interpersonal develop.ent Organi=ational goals Personal hygiene and practices Code o2 ethics
CO#!ITIO#S9 The students: trainees .ust 8e provided with the 2ollowing9 1or-place Code o2 ethics Organi=ational goals ;and outs and Personal develop.ent%social aspects C!Ds, B;S tapes, transparencies
MET;O!O(O"IES9 Interactive %lecture Si.ulation !e.onstration Sel2 paced instruction
ASSESSME#T MET;O!S9 Role play Interview 1ritten eAa.ination
% $* %
LO26 SET AND MEET WOR5 PRIORITIES ASSESSME#T CRITERIA9 $. Co.peting de.ands to achieve personal, tea. and organi=ational goals and o8<ectives are prioriti=ed. 5. Resources are utili=ed e22iciently and e22ectively to .anage wor- priorities and co..it.ents. ,. Practices and econo.ic use and .aintenance o2 e6uip.ent and 2acilities are 2ollowed as per esta8lished procedures. 3. @o8 targets within -ey result areas are attained. CO#TE#TS9 Organi=ational -ey result areas >HRA? 1or- values and ethical standards Co.pany policies on the use and .aintenance o2 e6uip.ent
CO#!ITIO#S9 The students: trainees .ust 8e provided with the 2ollowing ;and outs on % Organi=ational HRA % 1or- values and ethics % Co.pany policies and standards % Sa.ple <o8 targets (earning guides C!Ds, B;S tapes, transparencies
MET;O!O(O"IES9 Interactive lecture "roup discussion Structured activity !e.onstration
ASSESSME#T MET;O!S9 Role play Interview 1ritten eAa.ination
% $+ %
LO36 MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT ASSESSME#T CRITERIA9 $. Training and career opportunities relevant to the <o8 re6uire.ents are identi2ied and availed. 5. (icenses and:or certi2ications according to the re6uire.ents o2 the 6uali2ications are ac6uired and .aintained ,. )unda.ental rights at wor- including gender sensitivity are .ani2ested: o8served 3. Training and career opportunities 8ased on the re6uire.ents o2 industry are co.pleted and updated. CO#TE#TS9 Euali2ication standards "ender and develop.ent >"A!? sensitivity Pro2essionalis. in the wor-place (ist o2 pro2essional licenses
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing Euality standards "A! handouts C!Ds, B;S tapes on pro2essionalis. in the wor-place Pro2essional licenses sa.ples
MET;O!O(O"IES9 Interactive lecture )il. viewing Role play:si.ulation "roup discussion
ASSESSME#T MET;O!S9 !e.onstration Interview 1ritten eAa.ination Port2olio assess.ent
% $4 %
PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES This .odule covers the -nowledge, s-ills and attitudes re6uired to co.ply with the regulatory and organi=ational re6uire.ents 2or occupational health and sa2ety such as identi2ying, evaluating and .aintaining occupational health and sa2ety >O;S? awareness. & hours #C II
MO! (E !ESCRIPTOR 9
#OMI#A( ! RATIO#
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Identity ha=ards and ris-s (O5. Evaluate ha=ards and ris-s (O,. Control ha=ards and ris-s (O3. Maintain occupational health and sa2ety awareness
% $7 %
LO!6 IDENTIFY HA8ARDS AND RIS5S ASSESSME#T CRITERIA9 $. 1or-place ha=ards and ris-s are identi2ied and clearly eAplained. 5. ;a=ards:ris-s and its corresponding indicators are identi2ied in with the co.pany procedures. ,. Contingency .easures are recogni=ed and esta8lished in accordance with organi=ational procedures. CO#TE#TS9 ;a=ards and ris-s identi2ication and control Organi=ational sa2ety and health protocol Threshold li.it value >T(B? O;S indicators
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 1or-place Personal protective e6uip.ent >PPE? (earning guides ;and%outs % Organi=ational sa2ety and health protocol % O;S indicators % Threshold li.it value % ;a=ards:ris- identi2ication and control C!Ds, B;S tapes, transparencies
MET;O!O(O"IES9 Interactive %lecture Si.ulation Sy.posiu. "roup dyna.ics
ASSESSME#T MET;O!S9 Situation analysis Interview Practical eAa.ination 1ritten eAa.ination
% 50 %
LO26 EVALUATE HA8ARDS AND RIS5S ASSESSME#T CRITERIA9 $. Ter.s o2 .aAi.u. tolera8le li.its are identi2ied 8ased on threshold li.it values >T(B? 5. E22ects o2 ha=ards are deter.ined. ,. O;S issues and concerns are identi2ied in accordance with wor-place re6uire.ents and relevant wor-place O;S legislation. CO#TE#TS9 T(B ta8le Philippine O;S standards E22ects o2 ha=ards in the wor-place Ergono.ics ECC Regulations
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing ;and outs on % Philippine O;S standards % E22ects o2 ha=ards in the wor-place % Ergono.ics % ECC regulations T(B ta8le C!Ds, B;S tapes, transparencies
MET;O!O(O"IES9 Interactive lecture Situation analysis Sy.posiu. )il. viewing "roup dyna.ics
ASSESSME#T MET;O!S9 Interview 1ritten eAa.ination Si.ulation
% 5$ %
LO36 CONTROL HA8ARDS AND RIS5S ASSESSME#T CRITERIA9 $. O;S procedures 2or controlling ha=ards and ris- are strictly 2ollowed. 5. Procedures in dealing with wor-place accidents, 2ire and e.ergencies are 2ollowed in accordance with the organi=ationDs O;S policies. ,. Personal protective e6uip.ent >PPE? is correctly used in accordance with organi=ationDs O;S procedures and practices. 3. Procedures in providing appropriate assistance in the event o2 wor-place e.ergencies are identi2ied in line with the esta8lished organi=ational protocol. CO#TE#TS9 Sa2ety regulations % Clean air act % Electrical and 2ire sa2ety code % 1aste .anage.ent % !isaster preparedness and .anage.ent Contingency .easures and procedures
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 ;and outs on % Sa2ety Regulations % Clean air act % Electrical and 2ire sa2ety code % 1aste .anage.ent % !isaster preparedness and .anage.ent % Contingency .easures and procedures O;S personal records PPE C!Ds, B;S tapes, transparencies
MET;O!O(O"IES9 Interactive lecture Sy.posiu. )il. viewing "roup dyna.ics Sel2%paced instruction
ASSESSME#T MET;O!S9
% 55 %
1ritten eAa.ination Interview Case:situation analysis Si.ulation

LO26 MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS ASSESSME#T CRITERIA9 $. Procedures in e.ergency related drill are strictly 2ollowed in line with the esta8lished organi=ation guidelines and procedures. 5. O;S personal records are 2illed up in accordance with wor-place re6uire.ents. ,. PPE are .aintained in line with organi=ation guidelines and procedures. CO#TE#TS9 Operational health and sa2ety procedure, practices and regulations E.ergency%related drills and training
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing 1or-place PPE O;S personal records C!Ds, B;S tapes, transparencies ;ealth record
MET;O!O(O"IES9 Interactive lecture Si.ulation Sy.posiu. )il. viewing "roup dyna.ics
ASSESSME#T MET;O!S9 !e.onstration Interview 1ritten eAa.ination Port2olio assess.ent
% 5, %
COMMON COMPETENCIES
APPLY 9UALITY STANDARDS APPLYING 9UALITY STANDARDS This .odule covers the -nowledge, s-ills, attitudes and values needed to apply 6uality standards in the wor-place. The unit also includes the application o2 relevant sa2ety procedures and regulations, organi=ation procedures and custo.er re6uire.ents. 7 hours #C II
MO! (E !ESCRIPTIO# 9
#OMI#A( ! RATIO#
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Assess 6uality o2 received .aterials (O5. Assess own wor(O,. Engage in 6uality i.prove.ent
% 5& %
LO!6 ASSESS 9UALITY OF RECEIVED MATERIALS ASSESSME#T CRITERIA9 $. 1or- instruction o8tained and wor- carried out in accordance with standard operating procedures. 5. Received .aterials chec-ed against wor-place standards and speci2ications. ,. )aulty .aterials related to wor- are identi2ied and isolated 3. )aults and any identi2ied causes recorded and or reported to the supervisor concerned in accordance with wor-place procedures &. )aulty .aterials are replaced in accordance with wor-place procedures CO#TE#TS9 Reading s-ills re6uired to interpret wor- instruction 1or-place standards and speci2ications Procedures in o8taining and carrying out wor- instructions Euality chec-ing procedures )ault identi2ication and reporting Sa2ety and environ.ental aspects o2 production process Carry out wor- in accordance with policies and procedures
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 1or- instructions Manuals >operation .anual o2 the co.pany:.anu2acturerDs instruction:service .anual? Co.pany:wor-place standards and speci2ications
MET;O!O(O"IES9 (ecture%de.onstration Sel2%paced instruction "roup discussion
ASSESSME#T MET;O!S9 ;ands%on !irect o8servation Practical de.onstration
% 5* %
LO26 ASSESS OWN WOR5 ASSESSME#T CRITERIA9 $. 5. ,. 3. !ocu.entation relative to 6uality within the co.pany identi2ied and used Co.pleted wor- chec-ed against wor-place standards and speci2ications Errors are identi2ied and isolated In2or.ation on the 6uality and other indicators o2 production procedures recorded in accordance with wor-place procedures &. In cases o2 deviation 2ro. speci2ic 6uality standards, causes docu.ented and reported in accordance with the wor-placeDs standard operating procedures. CO#TE#TS9 Co..unication s-ills needed to interpret and apply de2ined wor- procedures Identi2ying errors >deviation 2ro. custo.er and or organi=ation re6uire.ents?
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Organi=ation wor- procedures Manu2acturerDs Instruction Manual Custo.er re6uire.ents Other 2or.s
% 5+ %
LO36 ENGAGE IN 9UALITY IMPROVEMENT ASSESSME#T CRITERIA9 $. Process i.prove.ent procedures participated in relative to wor-place assign.ent 5. 1or- carried out in accordance with process i.prove.ent procedures ,. Per2or.ance o2 operation or 6uality o2 product o2 service to ensure custo.er satis2action .onitored CO#TE#TS9 Relevant production processes, .aterials and products Sa2ety and environ.ental aspects o2 production processes Critical thin-ing Euality i.prove.ent processes
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Organi=ation wor- procedures Manu2acturerDs Instruction Manual Custo.er re6uire.ents Other 2or.s
% 54 %
PERFORM COMPUTER OPERATIONS PERFORMING COMPUTER OPERATIONS This .odule covers the -nowledge, s-ills, attitudes and values needed to per2or. co.puter operations which include inputting, accessing, producing, and trans2erring data using the appropriate hardware and so2tware. 7 hours #C II
#OMI#A( ! RATIO#
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Plan and prepare 2or tas-s to 8e ta-en:underta-en (O5. Input data into co.puter (O,. Access in2or.ation using co.puter (O3. Produce output:data using co.puter syste.s (O&. se 8asic 2unctions o2 a 1e8 8rowser to locate in2or.ation
(O*. Maintain co.puter e6uip.ent and syste.s
% 57 %
LO!6 PLAN AND PREPARE FOR TAS5S TO BE UNDERTA5EN ASSESSME#T CRITERIA9 $. Re6uire.ents o2 tas-s deter.ined in accordance with the re6uired output 5. Appropriate hardware and so2tware selected according to tas- assigned and re6uired outco.e ,. Tas- planned to ensure that O; and S guidelines and procedures 2ollowed 3. Client%speci2ic guidelines and procedures 2ollowed &. Re6uired data security guidelines applied in accordance with eAisting procedures CO#TE#TS9 Reading and co.prehension s-ills re6uired to interpret wor- instructions and to interpret 8asic user .anuals O; and S principles and responsi8ilities Main types o2 co.puters and 8asic 2eatures o2 di22erent operating syste.s Main parts o2 a co.puter Storage devices and 8asic categories o2 .e.ory Relevant types o2 so2tware "eneral security, privacy legislation and copyright
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 E6uip.ent9 % $ unit o2 co.puter % voltage regulator: PS (earning Materials9 % (earning .anuals % 1or- instruction % ;and%outs Supplies:.aterials9 % Operating syste. % Application progra.
% ,0 %
LO26 INPUT DATA INTO COMPUTER ASSESSME#T CRITERIA9 $. !ata entered into the co.puter using appropriate progra.:application in accordance with co.pany procedure 5. Accuracy o2 in2or.ation chec-ed and in2or.ation saved in accordance with standard operating procedures ,. Inputted data stored in storage .edia according to re6uire.ents 3. 1or- per2or.ed within ergono.ic guidelines CO#TE#TS9 Relevant types o2 so2tware Co..unication s-ills to identi2y lines o2 co..unication, re6uest advice, 2ollow instructions and receive 2eed8acStorage devices and 8asic categories o2 .e.ory 'asic ergono.ics o2 -ey8oard and co.puter user
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 E6uip.ent9 % $ unit o2 co.puter % voltage regulator: PS (earning Materials9 % (earning .anuals % 1or- instruction % ;and%outs Supplies:Materials9 % Operating syste. % Application progra.
% ,$ %
LO36 ACCESS INFORMATION USING COMPUTER ASSESSME#T CRITERIA9 $. Correct progra.:application selected 8ased on <o8 re6uire.ents 5. Progra.:application containing the in2or.ation re6uired accessed according to co.pany procedures ,. !es-top icons correctly selected, opened and closed 2or navigation purposes 3. Hey8oard techni6ues carried out in line with O;S re6uire.ents 2or sa2e use o2 -ey8oards CO#TE#TS9 Relevant types o2 so2tware 'usiness application Syste. so2tware 'asic ergono.ics o2 -ey8oard and co.puter user
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 E6uip.ent9 % $ unit o2 co.puter % voltage regulator: PS (earning Materials9 % (earning .anuals % 1or- instruction % ;and%outs Supplies:Materials9 % Operating syste. % Application progra. % !is-s
% ,5 %
LO26 PRODUCE OUTPUT:DATA USING COMPUTER SYSTEM ASSESSME#T CRITERIA9 $. Entered data processed using appropriate so2tware co..ands 5. !ata printed as re6uired using co.puter hardware:peripheral devices in accordance with standard operating procedures ,. )iles and data trans2erred 8etween co.pati8le syste.s using co.puter so2tware, hardware:peripheral devices in accordance with standard operating procedures CO#TE#TS9 Relevant types o2 so2tware Co.puter peripherals Storage devices and 8asic categories o2 .e.ory
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 E6uip.ent9 % $ unit o2 co.puter % printer % voltage regulator: PS (earning Materials9 % (earning .anuals % 1or- instruction % ;and%outs Supplies:Materials9 % Operating syste. % Application progra. % !is-s
% ,, %
LO16 USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION ASSESSME#T CRITERIA9 $. 5. ,. 3. &. *. In2or.ation re6uire.ents 2or Internet search esta8lished 'rowser launched Search engine loaded Appropriate search criteria and:or R( o2 site entered Relevant lin-s 2ollowed to locate re6uired in2or.ation se2ul pages 8oo-.ar-ed or printed as re6uired
CO#TE#TS9 1e8 sur2ing 1e8 8rowsers Search engines R(S and -eywords (in-s 'oo-.ar-ing
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 E6uip.ent9 % $ unit o2 co.puter % voltage regulator: PS (earning Materials9 % (earning .anuals % 1or- instruction % ;and%outs Supplies:Materials9 % Operating syste. % Application progra. % !is-s % Paper
% ,3 %
LO;6 MAINTAIN COMPUTER E9UIPMENT AND SYSTEMS ASSESSME#T CRITERIA9 $. Procedures 2or ensuring security o2 data, including regular 8ac-%ups and virus chec-s i.ple.ented in accordance with standard operating procedures 5. 'asic 2ile .aintenance procedures i.ple.ented in line with standard operating procedures CO#TE#TS9 Security .easures Anti%virus so2tware:progra.s )ile Manage.ent
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 E6uip.ent9 % $ unit o2 co.puter % voltage regulator: PS (earning Materials9 % (earning .anuals % 1or- instruction % ;and%outs Supplies:Materials9 % Operating syste. % Application progra.
% ,& %
PERFORM MENSURATION AND CALCULATION PERFORMING MENSURATION AND CALCULATION This unit covers the -nowledge, s-ills and attitudes and values needed identi2y, care, and use .easuring instru.ents. 7 hours #C II
#OMI#A( ! RATIO#
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Select .easuring instru.ents (O5. Carry out .easure.ents and calculation (O,. Maintain .easuring instru.ents
% ,* %
LO!6 SELECT MEASURING INSTRUMENTS ASSESSME#T CRITERIA9 $. O8<ect or co.ponent to 8e .easured identi2ied 5. Correct speci2ications o8tained 2ro. relevant source ,. Measuring tools selected in line with <o8 re6uire.ents CO#TE#TS9 Types o2 co.ponents and o8<ect to 8e identi2ied Hnowing the correct speci2ications o2 the relevant sources Identi2y the necessary .easuring tools in selecting the <o8 re6uire.ents Reading s-ills re6uired to interpret wor- instruction Co..unication s-ills
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Try s6uare Protractor Steel rule Taper
% ,+ %
LO26 CARRY OUT MEASUREMENTS AND CALCULATION ASSESSME#T CRITERIA9 $. Appropriate .easuring instru.ent selected to achieve re6uired outco.e. 5. Accurate .easure.ents o8tained 2or <o8. ,. Calculation needed to co.plete wor- tas-s are per2or.ed using the 2our 2unda.entals operations >addition, su8tractions, .ultiplication and division? 3. Calculation involving 2ractions, percentages, and .iAed nu.8ers used to co.plete wor-place tas-s. &. Instru.ents read to the li.it o2 accuracy o2 the tool. CO#TE#TS9 Identi2ying appropriate .easuring instru.ents to 8e used. se accurate .easure.ents 2or the tas-s given. sing the 2our 2unda.ents o2 .athe.atical operations Introducing proper procedure in calculating 2ractions, percentages, and .iAed nu.8ers to per2or. in the given tas-s. Reading s-ills re6uired to interpret wor- instruction Co..unication s-ills
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Tor6ue gauge Co.8ination gauge Bolu.e Area Circu.2erence Thic-ness
% ,4 %
LO36 MAINTAIN MEASURING INSTRUMENTS ASSESSME#T CRITERIA9 $. Measuring instru.ents not dropped to avoid da.age. 5. Measuring instru.ents cleaned 8e2ore and a2ter using. ,. Proper storage o2 instru.ents underta-en according to the .anu2acturerDs speci2ications and standard operating procedures. CO#TE#TS9 sing appropriate instru.ents tools to avoid da.age. Proper procedure in cleaning up the wor-place 8e2ore and a2ter using Identi2ying the proper storage o2 the instru.ents to 8e -ept that .et the .anu2acturerDs speci2ications and standard to avoid da.age in .is.atching. Reading s-ills re6uired to interpret wor- instruction Co..unication s-ills
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Straight edge Steel rule !isplace.ent Inside dia.eter Outside dia.eter Thic-ness Taper Out o2 roundness
% ,7 %
PREPARE AND INTERPRET TECHNICAL DRAWING PREPARING AND INTERPRETING TECHNICAL DRAWING This .odule covers the -nowledge, s-ills and attitude and values needed to prepare:interpret diagra.s, engineering a88reviation and drawings, sy.8ols and di.ensions 7 hours #C II
#OMI#A( ! RATIO#
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Identi2y di22erent -inds o2 technical drawings (O5. Interpret technical drawing (O,. Prepare:.a-e changes on electrical:electronic sche.atics and drawings
% 30 %
LO!6 IDENTIFY DIFFERENT 5INDS OF TECHNICAL DRAWINGS ASSESSME#T CRITERIA9 $. Correct technical drawing selected according to <o8 re6uire.ents 5. Technical drawings segregated in accordance with the types and -inds o2 drawings. CO#TE#TS9 !rawing conventions Sy.8ols !i.ensioning conventions Mar-up:notation o2 drawings
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Sche.atic diagra.s Charts 'loc- diagra.s (ayout plans (ocation plans Process and Instru.entation diagra.s (oop diagra.s Syste. control diagra.s
% 3$ %
LO26 INTERPRET TECHNICAL DRAWING ASSESSME#T CRITERIA9 $. Co.ponents, asse.8lies or o8<ects recogni=ed as re6uired 5. !i.ensions o2 the -ey 2eatures o2 the o8<ects depicted in the drawing correctly identi2ied ,. Sy.8ols used in the drawing identi2ied and interpreted correctly 3. !rawing chec-ed and validated against <o8 re6uire.ents or e6uip.ent in accordance with standard operating procedures CO#TE#TS9 Reading s-ills re6uired to interpret wor- instructions S-ills in interpreting electrical : electronic signs and sy.8ols
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Sche.atic diagra.s Charts 'loc- diagra.s (ayout plans (ocation Plans Process and Instru.entation diagra.s (oop diagra.s Syste. Control diagra.s
% 35 %
LO36 PREPARE:MA5E CHANGES ON ELECTRICAL:ELECTRONIC SCHEMATICS AND DRAWINGS ASSESSME#T CRITERIA9 $. Electrical: Electronic sche.atic drawn and correctly identi2ied 5. Correct drawing identi2ied, e6uip.ent selected and used in accordance with <o8 re6uire.ents CO#TE#TS9 Mathe.atics Co..unication s-ills
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Co.ponents:dividers !rawing 8oards Rulers T%s6uare Calculator
% 3, %
USE HAND TOOLS USING HAND TOOLS This unit covers the -nowledge, s-ills and attitudes on the sa2e use, handling and .aintenance o2 tools. 7 hours #C II
MO! (E !ESCRIPTIO# 9 #OMI#A( ! RATIO# 9
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Plan and prepare 2or tas-s to 8e underta-en (O5. Prepare hand tools (O,. se appropriate hand tools and test e6uip.ent
(O3. Maintain hand tools
% 33 %
LO!6 PLAN AND PREPARE FOR TAS5S TO BE UNDERTA5EN ASSESSME#T CRITERIA9 $. Tas-s to 8e underta-en properly identi2ied. 5. Appropriate hand tools identi2y ,. ;and tools selected according to the tas- re6uire.ents CO#TE#TS9 Identi2ying appropriate hand tools Identi2ying tas-s Selecting appropriate hand tools
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 ;and tools 2or ad<usting, dis.antling, asse.8ling, 2inishing, cutting, screwdrivers, pliers, punches 1renches 2iles
% 3& %
LO26 PREPARE HAND TOOLS ASSESSME#T CRITERIA9 $. Appropriate hand tools chec-ed 2or proper operation and sa2ety 5. nsa2e or 2aulty tools identi2ied ,. Mar-ed all tools 2or repair according to standard co.pany procedures CO#TE#TS9 Operation o2 hand tools )unction o2 hand tools Co..on 2aults o2 hand tools Sa2ety re6uire.ents o2 hand tools Preparing tools
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 ;and tools 2or ad<usting, dis.antling, asse.8ling, 2inishing, cutting, Tool set > screwdrivers, pliers, punches, wrenches, 2iles?
% 3* %
LO36 USE APPROPRIATE HAND TOOLS AND TEST E9UIPMENT ASSESSME#T CRITERIA9 $. Tools used according to tas-s underta-en 5. All sa2ety procedures in using tools o8served at all ti.es ,. Mal2unctions, unplanned or unusual events reported to the supervisor CO#TE#TS9 )unction o2 tools Sa2ety re6uire.ents o2 tools Proper used o2 tools Creating report 2or .al2unctions, unplanned or unusual events
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Cleaning (u8ricating Tightening Si.ple tool repairs ;and sharpening Ad<ust.ent using correct procedures
% 3+ %
LO26 MAINTAIN HAND TOOLS ASSESSME#T CRITERIA9 $. Tools used according to tas-s underta-en 5. Routine .aintenance o2 tools underta-en according to standard operational procedures, principles and techni6ues ,. Tools stored sa2ely in appropriate locations in accordance with .anu2acturers speci2ications or standard operating procedures CO#TE#TS9 Maintenance o2 tools Storage o2 tools Standard operational procedures, principles and techni6ues in .aintaining a tools
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Cleaning (u8ricating Tightening
% 34 %
TERMINATE AND CONNECT ELECTRICAL WIRING AND ELECTRONICS CIRCUIT TERMINATING AND CONNECTING ELECTRICAL WIRING AND ELECTRONICS CIRCUIT COMPONENT This unit covers the -nowledge, s-ills and attitudes and values needed to ter.inate and connect electrical wiring and electronic circuits. 7 hours #C II
#OMI#A( ! RATIO#
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Plan and prepare 2or ter.ination:connection o2 electrical wiring:electronics circuits (O5. Ter.inate:connect wiring:electronic circuits (O,. Test ter.ination:connections o2 electrical wiring:electronics circuits
% 37 %
LO!6 PLAN AND PREPARE FOR TERMINATION:CONNECTION OF ELECTRICAL WIRING:ELECTRONICS CIRCUITS ASSESSME#T CRITERIA9 $. 5. ,. 3. Materials chec-ed according to speci2ication and tas-s Appropriate tools and e6uip.ent selected according to tas-s re6uire.ents Tas- is planned to ensure O; G S guidelines and procedures 2ollowed. Electrical wiring:electronic, circuits correctly prepared 2or connecting:ter.ination in accordance with instructions and wor-site procedures.
CO#TE#TS9 Identi2ied the .aterials needed to per2or. the given speci2ication sed appropriate tools and e6uip.ent as re6uired in the given tas-s Prior planning to per2or. the speci2ic guidelines and procedures Ensuring the accuracy and correctness o2 electrical:wiring and electronics connections to 8e used and placed in the wor-site. Reading s-ills re6uired to interpret wor- instruction Co..unication s-ills
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Materials Soldering lead Toots and e6uip.ent Pliers Personal Protective E6uip.ent "oggles
% &0 %
LO26 TERMINATE:CONNECT WIRING:ELECTRONIC CIRCUITS ASSESSME#T CRITERIA9 $. Sa2ety procedures in using tools o8served at all ti.es and appropriate personal protective e6uip.ent used 5. All wor-s underta-en sa2ety in accordance with the wor-place and standard procedures. ,. Appropriate ranges o2 .ethods in ter.ination:connection used according to speci2ications, .anu2acturerDs re6uire.ents and sa2ety. 3. Correct se6uence o2 operation 2ollowed &. Accessories used ad<usted, i2 necessary *. Con2ir. ter.ination:connections underta-en success2ully in accordance with <o8 speci2ication. CO#TE#TS9 Provide necessary sa2ety procedures in using tools and appropriate protective e6uip.ent in the wor-site. Tas-s given are 8ased to standards procedures in accordance with the sa2ety re6uire.ents. Identi2ying appropriate .ethods in ter.inating connection are according to prescri8ed standards. sing proper se6uence o2 operation @o8s per2or.ance .ust 8e in accordance with the standard procedures. Reading s-ills re6uired to interpret wor- instruction Co..unication s-ills
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Materials % Ca8les % Soldering lead % 1ires Tools and e6uip.ent % Pliers % Cutters % Screw drivers % Soldering gun % Multi%tester Personal protective e6uip.ent % "oggles % "loves
% &$ %
% &5 %
LO36 TEST TERMINATION:CONNECTIONS OF ELECTRICAL WIRING:ELECTRONICS CIRCUITS ASSESSME#T CRITERIA9 $. Testing o2 all co.pleted ter.ination:connections o2 electric wiring:electronic circuits conducted 2or co.pliance with speci2ication and regulations using appropriate procedures and e6uip.ent 5. 1iring and circuits chec-ed using speci2ied testing procedures ,. nplanned events or conditions responded to in accordance with esta8lished procedures. CO#TE#TS9 sing o2 appropriate tools in testing o2 the di22erent circuits connected to ensure the validity and con2or.ity o2 the connection Identi2y the accurate tools to chec-ed the speci2ied wiring circuits Reading s-ills re6uired to interpret wor- instruction Co..unication s-ills Responding as co.pliance with the standard esta8lished procedures
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Materials % Ca8les % Soldering lead % 1ires Tools and e6uip.ent % Pliers % Cutters % Screw drivers % Soldering gun % Multi%tester Personal protective e6uip.ent % "oggles % "loves
ASSESSME#T MET;O!9 ;ands%on !irect o8servation Practical de.onstration

% &, %
CORE COMPETENCIES
#IT O) COMPETE#CC 9 #IT MO! (E 9
INSTALL COMPUTER SYSTEMS AND NETWOR5S INSTALLING COMPUTER SYSTEMS AND NETWOR5S This .odule covers the outco.es re6uired in installing, asse.8ling and testing co.puters and co..on peripherals *0 hours #C II #C I
MO! (E !ESCRIPTOR 9 #OMI#A( ! RATIO# 9
E A(I)ICATIO# (EBE( 9 PREREE ISITE 9
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Plan and prepare 2or installation (O5. Install e6uip.ent:device syste. (O,. Conduct test
% && %
LO!6 PLAN AND PREPARE FOR INSTALLATION ASSESSME#T CRITERIA9 $. Installation planned and prepared to ensure that sa2ety .easures, policies and procedures 2ollowed, and that wor- is appropriately se6uenced in accordance with the industry standards 5. Technical personnel consulted to ensure that the wor- coordinated e22ectively with others involved on the wor-site ,. Co.puter syste.s and networ- devices o8tained in accordance with the esta8lished procedures and to co.ply with re6uire.ents 3. (ocation where devices and syste.s to 8e installed is deter.ined 2ro. <o8 re6uire.ents &. Materials necessary to co.plete the wor- o8tained in accordance with esta8lished procedures and chec-ed against <o8 re6uire.ents *. Tools, e6uip.ent and testing devices needed to carry out the installation woro8tained in accordance with esta8lished procedures and chec-ed 2or correct operation and sa2ety +. Preparatory wor- chec-ed to ensure that no unnecessary da.age has occurred and that wor- co.plies with re6uire.ents CO#TE#TS9 Sa2ety procedures 'asic ter.s, concepts, 2unctions and characteristics o2 PC hardware co.ponents Structure o2 operating syste.s )a.iliari=ation with the various co.puter syste.sD co.ponents and peripherals syste. con2iguration: settings o2 co.puter syste.s and devices
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Personal Protective e6uip.ent > eA. protective eyewear, anti static wrist wrap? Electronic la8oratory hand tools >assorted pliers, assorted screw drivers, soldering iron G desoldering tool? (A# tester Cri.ping tools RS 5,5 pin eAertion: eAtraction tool )lashlights Mirror >inspection? ;and%outs MET;O!O(O"IES9 (ecture%de.onstration Sel2%paced instruction "roup discussion
ASSESSME#T MET;O!S9
% &* %
;ands%on !irect o8servation Practical de.onstration

LO26 INSTALL DEVICE:SYSTEM:E9UIPMENTS ASSESSME#T CRITERIA9 $. Occupational health and sa2ety policies and procedures 2ollowed in installing co.puter syste.s , networ- devices, and peripherals 5. Co.puter syste.s, networ- devices and peripherals installed o8tained in accordance with the esta8lished procedures and to co.ply with re6uire.ents ,. Appropriate procedures in installing co.puter syste.s, networ- devices and peripherals achieve in accordance with re6uire.ents without da.age or distortion to the surrounding environ.ent and services 3. Bariation to devices:syste.s installation carried out in accordance with the custo.er:clientDs re6uire.ents &. nplanned events or conditions responded to in accordance to in accordance with esta8lished procedures *. Approval is o8tained in accordance with esta8lished procedures 2ro. appropriate personnel 8e2ore any contingencies i.ple.ented +. On going chec-s o2 the 6uality o2 the 6uality o2 the wor- underta-en in accordance with the esta8lished procedures CO#TE#TS9 Sa2ety procedures 'asic co.puter con2iguration set up Syste.Ds speci2ications Identi2ying co..on sy.pto.s and pro8le.s associated with each devices Trou8leshooting and isolating PC hardware pro8le.s !iagnosing and trou8leshooting hardware con2licts Hnowledge in installing peripherals, networ- devices and other I:O devices CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Personal Protective e6uip.ent > eA. protective eyewear, anti static wrist wrap? Electronic la8oratory hand tools >assorted pliers, assorted screw drivers, soldering iron, desoldering tool? (A# tester Cri.ping tools RS 5,5 pin eAertion: eAtraction tool )lashlights !evice drivers , operating syste. Appropriate so2tware application progra.s !iagnostic so2tware or utilities ;and%outs MET;O!O(O"IES9 (ecture%de.onstration Sel2%paced instruction "roup discussion ASSESSME#T MET;O!S9 ;ands%on !irect o8servation
C'C Co.puter ;ardware Servicing #C II % &+ %
Practical de.onstration
% &4 %
LO36 CONDUCT TEST ASSESSME#T CRITERIA9 $. Occupational health and sa2ety policies and procedures 2or installing co.puter syste.s and networ- devices 2ollowed. 5. Circuits and syste.s chec-ed as 8eing isolated where necessary using speci2ied testing procedures ,. Parts or connections o2 the installation or service that re.oved in order to conduct the test stored to protect against loss or da.age and in accordance with esta8lished procedures 3. nplanned events or conditions responded to in accordance with the industry re6uire.ents &. Approval o8tained in accordance with esta8lished procedures 2ro. appropriate personnel 8e2ore any contingencies are i.ple.ented *. !evices:syste.s and:or installation tested to ter.inated in accordance with the industry re6uire.ents +. Parts and:or connections re.oved 2or testing returned to pre%test conditions in accordance with esta8lished procedures 4. )inal inspections underta-en to ensure that the installed devices:syste.s con2or.s to re6uire.ents 7. !ocu.ents in relation to the test 2orwarded to appropriate personnel and:or authority in accordance with re6uire.ents CO#TE#TS9 Sa2ety procedures 'asic co.puter con2iguration set up nderstanding and co.paring various syste.Ds speci2ications Identi2ying co..on sy.pto.s and pro8le.s Trou8leshooting and isolating pro8le.s !iagnosing and trou8leshooting con2licts Installing peripherals, networ- devices and other I:O devices Hnowledge in per2or.ing 8urn%in or testing repaired or replaced networ- syste.
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Personal Protective e6uip.ent > eA. protective eyewear, anti static wrist wrap? Electronic la8oratory hand tools >assorted pliers, assorted screw drivers, soldering iron, desoldering tool? (A# tester Cri.ping tools RS 5,5 pin eAertion: eAtraction tool )lashlights Sharp pointed twee=ers Mirror >inspection? ;and%outs
% &7 %
% *0 %
DIAGNOSE AND TROUBLESHOOT COMPUTER SYSTEM DIAGNOSING AND TROUBLESHOOTING COMPUTER SYSTEM This unit covers the -nowledge, s-ills and attitudes needed to diagnose co.puter syste.s and networ-s $00 hours #CII
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Plan and prepare 2or diagnosis o2 2aults o2 co.puter syste.s (O5. !iagnose 2aults o2 co.puter syste.s (O,. Repair de2ects in co.puter syste.s and networ-s (O3. Test syste.s and networ-s
% *$ %
LO!6 PLAN AND PREPARE FOR DIAGNOSIS OF FAULTS OF COMPUTER SYSTEMS ASSESSME#T CRITERIA9 $. )aults and error o2 co.puter syste. properly deter.ined. 5. Tools >hardware:so2tware? identi2ied in accordance with its uses and 2unctions. ,. Sa2ety precautions esta8lished in accordance with wor-place procedures. CO#TE#TS9 !i22erent types o2 co.puter syste.s error. So2tware as tools 2or diagnosing co.puter syste.s. ;and tools and its uses. Procedures in diagnosing co.puter syste.s Sa2ety precautions
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Tools9 % Screw drivers >assorted? % Pliers >assorted? % Soldering iron % 1renches % tility so2tware % Co.puter syste. Policies and procedures9 % Procedures and guidelines % Sa2ety precautions
% *5 %
LO26 DIAGNOSE FAULTS OF COMPUTER SYSTEM ASSESSME#T CRITERIA9 $. Co.ponents or parts o2 co.puter syste. clearly identi2ied 5. )unctions o2 the co.puter syste.s eAplained ,. )aults and 2ailures o2 the co.puter syste.s diagnosed 8ase on the <o8 re6uire.ents CO#TE#TS9 Parts and 2unctions o2 co.puter syste. So2tware >operating syste., application so2tware? Electrical theory Co.puter .onitors Techni6ues 2or diagnosing co.puter syste.
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Tools9 % Screw drivers >assorted? % Pliers >assorted? % 1renches % tility so2tware Materials9 % Connectors % Adaptors % !is-ettes % C! ROM Co.puter syste.9 % Co.plete set o2 wor-ing co.puter % Spare o2 all co.ponents Testing devices9 % Multi%.eter % Oscilloscope % Appropriate so2tware

% *, %
LO36 REPAIR DEFECTS IN COMPUTER SYSTEMS AND NETWOR5S ASSESSME#T CRITERIA9 $. !e2ective co.ponents properly replaced and corrected 5. Error in networ-s clearly identi2ied and repaired in line with standard procedures ,. !e2ective co.ponents identi2ied and separated to other co.ponents CO#TE#TS9 Proper repairing:replacing procedures o2 di22erent co.ponents 1iring techni6ues Power supplies !eter.ining de2ective co.ponents 'asic networ-ing
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Tools9 % Screw drivers >assorted? % Pliers >assorted? % Soldering iron % 1renches % tility so2tware % Cri.ping tools Co.puter syste.9 % Servers % 1or-stations % Printers Policies and procedures9 % Procedures and guidelines Testing devices9 % Multi%tester % Oscilloscope
% *3 %
LO26 TEST SYSTEMS AND NETWOR5S ASSESSME#T CRITERIA9 $. Co.puter syste.s and networ-s are tested in accordance with the <o8 re6uire.ents 5. In2or.ation are shared 2ro. one co.puter to another as pri.ary re6uire.ent in co.puter networ-ing ,. Reports are prepared and co.pleted according to the co.pany re6uire.ents CO#TE#TS9 "uidelines 2or testing co.puter syste. Advance networ-ing Co.puter syste.s operation !igital electronics Co..unications
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 Co.puter syste.9 % Servers % 1or-stations % Printers Policies and procedures9 % Procedures and guidelines 2or testing Testing devices9 % #etwor- ca8le tester % ;u8s Others9 % Papers >2or report generation? % AC line >to supply power?
% *& %
CONFIGURED COMPUTER SYSTEMS AND NETWOR5S CONFIGURING COMPUTER SYSTEMS AND NETWOR5S This unit covers the -nowledge, s-ills and attitudes needed to con2igure co.puter syste.s and networ-s $00 hours #C II
MO! (ES !ESCRIPTOR 9 #OMI#A( ! RATIO# CER)ICATIO# (EBE( 9 9
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Plan and prepare 2or con2iguration (O5. Con2igure co.puter syste.s and networ-s (O,. Inspect and test con2igured co.puter syste.s and networ-s
% ** %
LO!6 PLAN AND PREPARE FOR CONFIGURATION ASSESSME#T CRITERIA9 $. Con2igured co.puter syste.s and networ-s identi2ied 2ro. the @o8:Service Order or instructions. 5. Planned and prepared <o8 re6uire.ents. ,. )ollowed O;S policies and procedures o2 <o8 re6uire.ents. 3. Chec-ed co.puter syste.s and networ-s con2iguration with speci2ied re6uire.ents. &. Chec-ed necessary tools, e6uip.ent .aterials CO#TE#TS9 Inspecting wor- instructions according to <o8 re6uire.ents. Planning and preparing o2 standard operating procedures Occupational health and sa2ety Con2iguring syste. and networ-s Procedures in using the tools and e6uip.ents
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 O; G S policies and procedures % O; G S policies % .anuals Co.puter syste.s and networ-s % $ Server % Peripherals % $ !es-top Co.puters Materials % 1ires and Ca8les % Appropriate So2tware % Co.puter Storage Media Tools % Pliers % Philips screw driver E6uip.ent:testing devices % Co.puter Personal protective e6uip.ent % Anti%static wrist wrap MET;O!O(O"IES9 (ecture%de.onstration Sel2%paced instruction "roup discussion
ASSESSME#T MET;O!S9 ;ands%on application !irect o8servation Practical de.onstration

% *+ %
LO26 CONFIGURE COMPUTER SYSTEMS AND NETWOR5S ASSESSME#T CRITERIA9 $. Appropriate Personal Protective E6uip.ent are used and O;S policies and procedures 2ollowed 5. #or.al 2unction o2 syste.s and networ-s chec-ed in accordance with .anu2acturerDs instructions ,. )ault or pro8le. in the syste.s and networ-s diagnosed in line with the standard operating procedures. 3. Co.puter syste.s and networ-s con2igured in line with the standard operating procedures. CO#TE#TS9 Occupational health and sa2ety Testing nor.al 2unction o2 syste.s and networ-s Procedures in chec-ing the 2aults or pro8le.s Procedures in con2igure syste.s and networ-s
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 O; G S policies and procedures % O; G S policies % .anuals Co.puter syste.s and networ-s % $ Server % Peripherals % $ !es-top Co.puters Materials % 1ires and Ca8les % Appropriate So2tware % Co.puter Storage Media Tools % Pliers % Philips screw driver E6uip.ent:testing devices % Co.puter Personal protective e6uip.ent % Anti%static wrist wrap MET;O!O(O"IES9 (ecture%de.onstration Sel2%paced instruction "roup discussion
ASSESSME#T MET;O!S9
% *4 %
;ands%on application !irect o8servation Practical de.onstration

LO36 INSPECT AND TEST CONFIGURED COMPUTER SYSTEMS AND NETWOR5S ASSESSME#T CRITERIA9 $. )inal inspections are underta-en to ensure that the con2iguration done on the syste.s and networ-s con2or.s with the .anu2actureDs instruction:.anual 5. Co.puter syste.s and networ-s are chec-ed to ensure sa2e operation. ,. Report is prepared and co.pleted according to co.pany re6uire.ents. CO#TE#TS9 Occupational health and sa2ety Inspection o2 syste.s and networ-s with .anuals Ma-ing docu.ents and reports
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 O; G S policies and procedures % O; G S policies % Manuals Co.puter syste.s and networ-s % $ Server % Peripherals % $ !es-top Co.puters Materials % 1ires and Ca8les % Appropriate So2tware % Co.puter Storage Media Tools % Pliers % Philips screw driver E6uip.ent:testing devices % Co.puter Personal protective e6uip.ent % Anti%static wrist wrap MET;O!O(O"IES9 (ecture%de.onstration Sel2%paced instruction "roup !iscussion
ASSESSME#T MET;O!S9 ;ands%on application !irect o8servation Practical !e.onstration
% *7 %
MAINTAIN COMPUTER SYSTEMS AND NETWOR5 MAINTAINING COMPUTER SYSTEMS AND NETWOR5S This .odule covers the -nowledge, s-ills and attitude needed to .aintain co.puter syste.s and networ-s *0 hours #C II
S MMARC O) (EAR#I#" O TCOMES9 pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9 (O$. Plan and prepare 2or the .aintenance o2 co.puter syste.s and networ-s. (O5. Maintain co.puter syste.s (O,. Maintain networ- syste.s (O3. Inspect and test con2igured:repaired co.puter syste. and networ-s
% +0 %
LO!6 PLAN AND PREPARE FOR THE MAINTENANCE OF COMPUTER SYSTEMS AND NETWOR5S6 ASSESSME#T CRITERIA9 $. Maintenance planned and prepared with O;S policies and procedures. 5. The .aterials, tools, e6uip.ents and testing devices o8tained and chec-ed. ,. Co.puter syste.s and networ-s chec-ed, identi2ied and .aintained with speci2ications and re6uire.ents to con2or. with .anu2acturers. CO#TE#TS9 Plan:conduct .aintenance procedures according to <o8 re6uire.ents. Sa2ety .easures are o8served at all ti.es. Identi2y and diagnose 2aulty syste.. Prepare tools and test e6uip.ents. Identi2y or o8tain PC speci2ications and sche.atic diagra.s. Identi2y or o8tain #etwor- 2unctions and speci2ications.
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 O;S guidelines and policies. PC speci2ications #etwor- designs Sche.atic !iagra.s 'oo-s:.aga=ines Manuals
% +$ %
LO26 MAINTAIN COMPUTER SYSTEMS ASSESSME#T CRITERIA9 $. The nor.al 2unctions o2 co.puter syste.s are chec-ed and tested. 5. The scheduled:periodic .aintenance and cleaning are per2or.ed. ,. The repairs:replace.ents and sudden 8rea-downs responded in accordance with esta8lished procedures. CO#TE#TS9 Procedures in .aintaining co.puter syste.s are 2ollowed Sa2ety .easures are o8served. !iagnose and identi2y 2aulty syste.s. Run diagnostics so2tware. Repair or replace 2aulty syste. 'urn%in or test repaired or replaced co.puter syste.
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 PC speci2ication Sche.atic !iagra.s Personal protective e6uip.ents % "loves and goggles % Mas-s % Anti%static wrist wraps Materials % Contact cleaners: soap or detergents % !ust 8rush % Cha.ois or rags % 'asin: water !iagnostics so2tware and C!%ROMs Tools and test e6uip.ents % Slotted head screwdriver % Philips head screwdriver % (ong nosed pliers % Allen 8it wrench % Multi%tester Spare parts
ASSESSME#T MET;O!S9
% +5 %
;ands%on !irect o8servation Practical de.onstration

LO36 MAINTAIN NETWOR5 SYSTEMS ASSESSME#T CRITERIA9 $. The nor.al 2unctions o2 networ- syste.s chec-ed and tested. 5. The scheduled:periodic .aintenance and cleaning per2or.ed. ,. The repairs:replace.ents and sudden 8rea-downs responded in accordance with esta8lished procedures. CO#TE#TS9 Procedures in .aintaining networ- syste.s are 2ollowed Sa2ety .easures are o8served. !iagnose and identi2y 2aulty syste.s and ca8les. Run diagnostics so2tware. Repair or replace 2aulty syste.s and ca8les. 'urn%in or test repaired or replaced networ- syste..
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 PC and networ- speci2ication #etwor- Ca8les and peripherals % TP Cat. & ca8les % TP Cat., ca8les % R@ 3& .odular plug % ;u8s:switches % Mode.:router #etwor- layout and sche.atic diagra.s Personal protective e6uip.ents % "loves and goggles % Mas-s % Anti%static wrist wraps Materials % Contact cleaners: soap or detergents % !ust 8rush % Cha.ois or rags % 'asin: water !iagnostics so2tware and C!ROMs Tools and test e6uip.ents % Slotted head screwdriver % Philips head screwdriver % (ong nosed pliers % Allen 8it wrench % Cri.ping tool % Ca8le tester % Multi%tester % Spare ca8les
% +, %
% +3 %
LO26 INSPECT AND TEST CONFIGURED:REPAIRED COMPUTER SYSTEM AND NETWOR5S ASSESSME#T CRITERIA9 $. Co.puter syste. and networ- chec-ed to ensure sa2e operation. 5. )inal inspection and testing ta-en to con2or. with .anu2acturer speci2ications. ,. Reports prepared and co.pleted to co.pany regulations. CO#TE#TS9 Chec- the .aintained:serviced co.puter syste.s to ensure sa2e operation. Run or conduct co.puter to co.puter co..unications. Connect to the internet i2 necessary. 'urn%in serviced or replaced co.ponents. Return co.puter to networ-ing area. !ocu.ent the tas- underta-en.
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9 PC speci2ication Sche.atic !iagra.s !iagnostics so2tware and C!ROMs 'oo-s:.anuals:.aga=ines Tools and test e6uip.ents % Slotted head screwdriver % Philips head screwdriver % (ong nosed pliers % Allen 8it wrench
ASSESSME#T MET;O!S9 ;ands on !irect o8servation Practical de.onstration Oral and written eAa.
% +& %
Wh/& %s Co()*&*$+,<B/s*- Curr%+u.u( CBC# A competency-based curriculum is a framework or guide for the subsequent detailed development of competencies, associated methodologies, training and assessment resources. The CBC specifies the outcomes which are consistent with the requirements of the workplace as agreed through the industry or community consultations. CBC can be developed immediately when competency standards e ist. !hen competency standards do not e ist, curriculum developers need to clearly define the learning outcomes to be attained. The standard of performance required must be appropriate to industry and occupational needs through the industry"enterprise or specified client group consultations.
These materials are available in both printed and electronic copies. For more information please contact: Technical Education and Skill De!elo"#ent Autho$it% &TESDA' Telephone Nos.: 893-828 ! 8 "-#$"% to 82 loc. % ! %3$! %3 and %3& or visit our 'ebsite: '''.tesda.(ov.ph or the T)S*+ ,e(ional or -rovincial .ffice nearest /ou.

Competency-Based Curriculum: Computer Hardware Servicing NC Ii

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COMPETENCY-BASED CURRICULUM

INFORMATION AND COMMUNICATION TECHNOLOGY

COMPUTER HARDWARE SERVICING NC II

C'C Co.puter ;ardware Servicing #C II

$. Participate in wor-place co..unication

$.$ Participating in wor-place co..unication

5. 1or- in a tea. environ.ent ,. Practice career pro2essionalis.

3. Practice occupational health and sa2ety procedures

C'C Co.puter ;ardware Servicing #C II

$. Apply 6uality standards

$.$ Applying 6uality standards

5. Per2or. co.puter operations

5.$ Per2or.ing co.puter operations

,. Per2or. .ensuration and calculation

,.$ Per2or.ing .ensuration and calculation

3. Prepare and interpret technical drawing &. se hand tools

*. Ter.inate and connect electrical wiring and electronics circuit

*.$ Ter.inating and connect electrical wiring and electronics circuit

C'C Co.puter ;ardware Servicing #C II

,. Con2igure co.puter syste.s and networ-s

,.$ Con2iguring co.puter syste.s and networ-s

3. Maintain co.puter syste.s and networ-s

3.$ Maintaining co.puter syste.s and networ-s

C'C Co.puter ;ardware Servicing #C II

;u8s:switches C!ROMs Mode.:router Printers ;u8s Server Peripherals !es-top Co.puters

C'C Co.puter ;ardware Servicing #C II

CO RSE !E(IBERC9 (ecture%de.onstration Sel2%paced instruction "roup discussion

C'C Co.puter ;ardware Servicing #C II

#IT O) COMPETE#CC 9 MO! (E TIT(E 9

S ""ESTE! ! RATIO# 9 E A(I)ICATIO# (EBE( 9 PREREE ISITE 9

C'C Co.puter ;ardware Servicing #C II

MET;O!O(O"IES9 "roup discussion Interaction (ecture Reportorial

ASSESSME#T MET;O!S9 1ritten test Practical:per2or.ance test Interview

C'C Co.puter ;ardware Servicing #C II

COMPLETE RELEVANT WOR5 RELATED DOCUMENTS

MET;O!O(O"IES9 "roup discussion Interaction (ecture

ASSESSME#T MET;O!S9 1ritten test Practical:per2or.ance test Interview

C'C Co.puter ;ardware Servicing #C II

MET;O!O(O"IES9 "roup discussions Interaction (ecture

ASSESSME#T MET;O!S9 1ritten test Practical:per2or.ance test Interview

C'C Co.puter ;ardware Servicing #C II

#IT O) COMPETE#CC 9 MO! (E TIT(E 9

MO! (E !ESCRIPTOR 9 S ""ESTE! ! RATIO# 9 E A(I)ICATIO# (EBE( 9

C'C Co.puter ;ardware Servicing #C II

MET;O!O(O"IES9 "roup discussion:interaction Case studies Si.ulation

ASSESSME#T MET;O!S9 1ritten test O8servation Si.ulation Role playing

C'C Co.puter ;ardware Servicing #C II

MET;O!O(O"IES9 "roup discussion:interaction Case studies Si.ulation

C'C Co.puter ;ardware Servicing #C II

#IT O) COMPETE#CC 9 MO! (E TIT(E 9

C'C Co.puter ;ardware Servicing #C II

MET;O!O(O"IES9 Interactive %lecture Si.ulation !e.onstration Sel2 paced instruction

ASSESSME#T MET;O!S9 Role play Interview 1ritten eAa.ination

C'C Co.puter ;ardware Servicing #C II

MET;O!O(O"IES9 Interactive lecture "roup discussion Structured activity !e.onstration

ASSESSME#T MET;O!S9 Role play Interview 1ritten eAa.ination

C'C Co.puter ;ardware Servicing #C II

MET;O!O(O"IES9 Interactive lecture )il. viewing Role play:si.ulation "roup discussion

ASSESSME#T MET;O!S9 !e.onstration Interview 1ritten eAa.ination Port2olio assess.ent

C'C Co.puter ;ardware Servicing #C II

#IT O) COMPETE#CC 9 MO! (E TIT(E 9

C'C Co.puter ;ardware Servicing #C II