No.DomainKey Result AreaWeightage(%)Self RatingSelf Score1CustomerMaking creatives for thomascook.in50422CustomerManaging the planning & execution of Email Marketing3030.

93Process InnovationMaking email marketing process innovations for collation of database and execution of the mailers1030.34People Development- Initiatives taken to drive / manage other teams to achieve desirable solutions for sending marketing campaigns on time, collate databases from various sources1030.3 Total: 3.5

Competency Assessment Form

Please score each of the competencies in the context of the Descriptive Behaviours List given below, using the following rating scale: 1 = Competency level Needs Improvement with respect to the requirements of the job. 2 = Competency level Partially meets the requirements of the job. 3 = Competency level Fulfils the requirements of the job. 4 = Competency level Exceeds the requirements of the job. Please note that competency of Integrity needs to be assessed.
Self Score

Sr. Value 1 P Pioneering Future

Competency Innovation & Business Acumen

Descriptive Behaviours List

Work individually and collectively to generate new and alternative ideas Is prepared to innovate feel encouraged to do so Create an environment which is dynamic, passionate and upbeat Is innovative to be the market leader in each of businesses by continuously enhancing our benchmark in Products and Services Is flexible and open if challenged appropriately Actively listen and support each others with respect and fairness Is co-operative, friendly and encourage others to continuously learn and develop Encourage and support others in their initiatives and decisions

R Respect for Individuals and United as a Team

Team Working

 Express opinions openly and honestly

Leadership

Recognise, praise and encourage the team members for their contributions. Leads, Develops, Motivates team members through regular feedback to track progress of SMART goals Ensure high moral and ethical standards in all our dealings Ensure Integrity and confidentiality of Data/Information provided to Company/Customers Adhere to Thomas Cook policies and Procedures always Display Honesty and Trust in all our relations with Customers, Colleagues, Business Partners and Shareholders Use our experience and expertise to meet and exceed customers expectations Take ownership and personal responsibility for solving customers concerns Always act in an efficient, friendly, flexible and professional manner Be open with, and accessible to, the customer Offers a range of services to enhance customer experience Constantly strives to proactively meet and exceed others expectations Is organised, determined and focused on delivering the best result Ask constructive and challenging questions and seek positive solutions Focus on getting the necessary facts to make decisions for the right solution rather then easiest Is confident and comfortable in making, and standing by, decisions
Total Score on Competencies

I Integrity

Integrity

D Delighting the Customer Focus Customer

E Excellence

Result Orientation

20

Average Score on Competencies Assessment (CA) (Total Score divided by number of Competencies assessed) Back

3.33