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Digital Customer eXperience Platform

A Comprehensive Solution to manage the Online business

Wipro has created a comprehensive next generation e-commerce platform to efficiently operate and manage the online business by leveraging expertise in domain, technology, infrastructure and business processes to help retailers realize additional value Extend global reach DCxP enables retailers to conduct business in over 200 countries worldwide Comprehensive platform for managing operations Provides a robust platform for seamless integration with OMS, WMS, 3PL, Pricing, Merchandising and other corporate systems Best in class capabilities Provides key features that define an engaging customer experience and provide business tools for managing the business One stop shop provides business services, application services and infrastructure services Time to market at an attractive price point Go live with a new online channel in less than 3 months with no capital expenditure

Solution Objectives
Provide a comprehensive end-to-end platform for retailers to effectively manage their online business Provide engaging features to provide unique customer experience
l Social

Media Integration

l Personalization l Recommendations l Seamless l Wish

and Referrals

cross channel experience


Provide a set of best in class associate facing features to improve operational efficiency
l What

If analysis Management and Loyalty Management

l Customer Value l Campaign

and promotions effectiveness

l Operations

dashboard that provides an integrated view of: search engine effectiveness, online reputation, site KPIs, site analytics and competitive scanning

Solution Benefits
Access to new markets Unique and differentiated customer experience Low time to market with zero capital expenditure Information On Demand analytics embedded as part of business process Cloud based model eliminates the hassle of asset ownership and operations Usage based pricing model

Wipro Technologies:
India (Corp. Office) : Wipro Technologies, Sarjapur Road, Bangalore 560 035, India. Tel: +91 (80) 2844 0011. USA (California) : Wipro Technologies, 1300 Crittenden Lane, 2nd Floor, Mountain View, CA 94043 Tel: +01 (650) 316 3555. Fax: +01 (650) 316 3468.

USA (New Jersey) : Wipro Technologies - East, 2 Tower Center Boulevard, Ste 1100, East Brunswick, NJ 08816 Tel: +01 (732) 509 1500. Fax: +01 (732) 514 0860. USA (New York) : Wipro NerveWire, 245 Park Avenue, 24th Floor, NY 10167. Tel: +01 (212) 792 4256. Fax: +01 (212) 372 8798. Wipro Technologies, 185, Kings Road Kings Court Reading, Berkshire United Kingdom. Tel: +44 (1189) 022300, +44 (020) 7387 0606. Fax: +44 (1189) 572347, +44 (020) 7387 0605. WITfotech Solutions, Riem Arcaden, 3rd floor, Willy-Brandt-Allee 4, 81829 Mnchen. Tel: +49 (89) 12477 450. Fax +49 (89) 12477 460. Wipro Technologies France, Immeuble Madelaine, D 76 route de la Demi-Lune 92057 Paris La Defense Cedex. Tel: (+33) 1 46 93 95 95. Fax: (+33) 1 46 93 95 99. Wipro Technologies, #911A, Landmark Tower 2-1-1, Minatomirai 2-Chome Nishi-Ku,Yokohama 220-8109. Tel: +81 (45) 650 3950. Fax: +81 (45) 650 3951.

UK :

Germany :

France :

Japan :

To know more about our other global offices, go to http://www.wipro.com/aboutus/locations1.htm

To know more about Wipro visit: www.wipro.com.