Points to Remember

Chapter: - Philosophies and foundations of quality Remember in broad the TIME LINE Of Quality FOUR Quality Eras:Inspection, Statistical control, Quality Assurance, Strategic control Early Eras:Nothing in the slide Statistical control Era:Walter Shewhart established it at Bell control labs, and his student Dr. Deming extended the approach during the WAR Quality Assurance Era involved Involvement of top management in Quality, leading the Quality Company wide training for Managers Quality is a continual process Involvement of all with quality circles Dr. Genichi Taguchi and Dr. Kaoru Ishikawa refined QC concepts to give QA a detailed approach Strategic Management Era QFD converted the voice of customer in to the engineering of product development and prioritized each product or service characteristics while simultaneously development targets are set. Three key words Voice of customer to be converted in to Engineering characteristics of product Prioritize the product characteristics Simultaneously Set Development targets. Fishbone diagram was used originally Later on coverted to the QFD matrix as we see now The use of How and What was introduced by Mr. Ross of General Motors in 1980

Key Knowledge Inspection:- Associated with mistakes and errors associated with products or service after production Statistical control:- Associated with reducing defects by controlling the process that produce the products Strategic control: - Associated with quality being centered on customers point of view and organizations strategy centered on quality Quality assurance:- Associated with Total QC and top management taking responsibility for the quality throughout the organization

Emerging leadership principles MR Demings 14 points for Management 1) Create consistency toward purpose to be competitive and to stay in business, Decide to whom top management is responsible. 2) Adopt the new philosophy, we cannot to live in new Era with accepted levels of delays and mistakes and defects. 3) Build quality in the product - Eliminate Inspection cease dependence on inspection by building quality in the product. 4) Eliminate suppliers who cannot qualify with evidence of Quality, End practice of awarding business (Buying from Vendors) on the basis of price; instead it being should be on basis of Quailty along with price. 5) Improve constantly the system of production to get Quality and thus reducing the costs 6) Use Modern method of training the employees 7) Institute leadership. Aim of Supervision should be to help people and machines to do a better job, Supervisor of management need to be overhauled along with the need to improve the supervision of manpower 8) Drive out fear so that everyone can work effectively for company. 9) Remove barriers between department that is Design or engineering to work with Production to foresee problem and resolve it. 10) Eliminate Numerical Targets as these are the root cause of low quality. 11) Eliminate work standards that prescribe Numerical work targets 12) Remove barriers that rob Hourly workers of their right to PRIDE in workmanship 13) Install Rigorous program of education and training. 14) Create a top management program that will push on the about 13 points.