63 370271

New Flyer Go/No Go Checklist
Item Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Project Team Owner Functional Owner Crookston Counterpart Go/No Go (To be Done, Status (Red, In Progress, Yellow, Done) Green) Stop/Go Severity Supplemental Documentation Reference/Comment
Subject Area
Go-Live Criteria
QA Reviewer
Acceptance Test
Have tests been conducted against the production data? Has there been adequate communication to key personnel in the business unit (users, management, executives, suppliers, field personnel)? Has the communication timeline for internal and external communication release been established? Have the communication mechanisms (newsletter, email, etc.) been established? Have the internal communication materials been created? Have the communicators of the various communication items been identified? Has the system availability during and after cutover been communicated to the application users? Has the help desk process been communicated to the application users? Have the contingency procedures and activating events been communicated to the application users? Has the external communication to customers occurred? Has the legacy system availability after conversion been communicated to the appropriate parties? Has the final transition plan dates and impacts been communicated to executives? Has the final transition plan been communicated to the parties involved in executing the cutover events?
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1 2 1 2 2 2 1 1 1 3 2 1 1 1 2 1 2 1 1
Business Readiness
Communications Communications Communications Communications
Communications
Communications
Communications
Communications Communications Communications
Communications
Has the final transition plan dates and impacts been communicated to the application users? Has the process for handling feedback and questions on Communications deployeed internal and external communication been defined and implemented? Have the data communication mechanisms been Infrastructure designed to be to handle system failure? Are users and management adequately trained on Business Readiness accessing and using system reports? Training Have the training audiences been identified? Have all users been given a training guide that explains Training new processes?
Communications
216092841.xls.ms_office-p
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Item Number 20 21 22 23
Subject Area
Go-Live Criteria
QA Reviewer
Training Training Training
Was end user training delivered within 6 weeks of production? Were exception cases discussed and explained to end users? Were end users trained on report launch functions? Are all end users able to access all necessary transaction and inquiry screens to adequately perform their job? Do users know what to do to perform normal business operations without the new Oracle system being available? Were new business policies and procedures discussed with end users? Do the users understand how any new business policies and procedures affect their job? Do the new procedures guide the users through step-bystep system and off-line functions? Do the new procedures define what to do if there are data errors? Do the new procedures define what to do if there are system errors? Do the new procedures define what to do if you need to reverse your entry (transaction, or data definition)? Have users been given common error messages with recommended action items? Has the training logisitcs been handled (sites, people, technology, materials, schedule, dry-run)? Has a training plan been developed with corresponding resource impacts? Has a review/audit of the training material been conducted? Has the executive courseware been developed (overview)? Have all interface points been defined and included in the overall application architecture? Can you monitor whether there are errored records in the interface tables? Can you easily perform diagnostics on why records have errored in the interface tables?
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1 2 2 1
Training
24 25 26 27 28 29 30 31 32 33 34 35 36 37 38
Training
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Training Training Training Training Training
Training
Training Training Training Training Training Application Architecture Application Architecture Application Architecture
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Item Number 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53
Subject Area
Go-Live Criteria
QA Reviewer
Application Architecture Application Architecture Application Architecture Application Architecture Application Architecture Application Architecture Application Architecture Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups
Have application support personel been trained on any application support software tools? Are there clear procedures for testing custom code prior to migrating them into the production system? Is the concurrent manager configured to match expected usage? Have transaction processing intervals been evaluated and planned for peak periods? Are there secured concurrent manager shutdown and startup procedures? Can application objects be successfully monitored for growth and scaled appropriately for predictable business volume? Have full business cycles been tested utilizing a 7X24 batch driven process Is the production configuration complete? Are the set up change management process and responsibilities established? Are the application set ups documented and complete? Are the technical set ups documented and complete? Are the pseudo-technical set ups documented and complete? Are all environment issues and/or TARs resolved? Are all application set up issues and/or TARS resolved? Are all flexfield values defined in the Production system? Have all Oracle Application features requiring initialization been considered and enabled for Production? Are all value sets defined for each flexfield using custom specific names and definitions?
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1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
54
Yellow
55
Yellow
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Item Number
Subject Area
Go-Live Criteria
QA Reviewer
56
Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Configuration Management / Oracle Set Ups Technical Build
Are there procedures to ensure that values are inserted in validation tables through a standard form or through other load mechanisms? Have all resource intensive programs been identified with their run frequencies? Have all resubmission reports and programs been identified? Are all concurrent programs required for day-to-day processing launched with the appropriate parameters in production? Have all report sets been defined and tied to the appropriate Oracle responsibilities? Can you execute data correction scripts for errored records in the interface table and the source system?
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57 58
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59
Yellow
60
Yellow
61 62 63 64 65 66 67 68 69 70 71 72
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Do you maintain an interface error correction record or log for audit purposes? Are there clear specifications for each interface Technical Build including volumes of data to be transferred and frequency or triggering business event? Have design and development standards been clearly Technical Build defined? Were end-user representatives involved in the design Technical Build process? Technical Build Have all custom designs been approved? Do design documents contain sufficient functional and Technical Build technical detail? Technical Build Does coding follow coding standards? Have business performance metrics (inventory, Business Readiness financial, manufacturing, suppliers) been defined and demonstrated? Have the new roles and roles changes been filled where Business Readiness vacancies exist?
Technical Build Business Readiness
Are superusers in place and trained? Have system performance metrics (response time, user workload) been defined and demonstrated to meet business requirements?
Business Readiness
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Item Number
Subject Area
Go-Live Criteria
QA Reviewer
73
Business Readiness
Have inventory builds, if required to cover the startup period, been planned and executed for distribution centers, and manufacturing plants?
Yellow
74
Have noncritical business changes been deferred around the startup period (new product introductions, pricing Business Readiness changes, product promotions, supplier changes/additions, organization changes)? Have procedures been developed, tested, and implemented for all critical business changes occuring Business Readiness around startup (new product introductions, pricing changes, product promotions, supplier changes, organization changes)? Have additional users to cover the startup period been identified and in place with required computer hardware, system logons, and training? Has the business unit implementation plan been Business Readiness documented and executed? Have the business units validated contingency Business Readiness procedures?
Business Readiness Business Readiness
Yellow
75
Yellow
76 77 78 79 80 81 82 83 84 85 86 87 88
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Does each business unit have in place processes and procedures to ensure the uninterrupted flow of product? Are physical inventory counts planned prior to cutover?
Business Readiness Business Readiness
Has report definition and roll out plan been developed and communicated? Is there a plan to minimize the load on the system Business Readiness during cutover (mainframe, server, network)?
Organizational Change Organizational Change Organizational Change Organizational Change Organizational Change Organizational Change
Have the new roles been defined? Have the new roles and role changes been evaluated by HR Have the new roles and roles changes been filled? Has training for the new roles been conducted? Have role changes/additions been filled to cover the potential performance impacts during and after the system implementation? Have new or modified business processes been defined and communicated?
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Item Number
Subject Area
Go-Live Criteria
QA Reviewer
89
90
91
92
93
94 95 96 97 98 99 100 101 102
Have management training sessions been conducted on using the new system as a decision support tool (including reports)? Have group sessions been conducted with management Organizational to explain new system functionality, differences from Change current systems, and design logic? Has there been a complete current vs future state role Organizational assessment with identification of any new or major Change changes in roles? Have group sessions been conducted across the Organizational organization to explain new system functionality, Change differences from current systems, and design logic? Have user training sessions been conducted on using the Organizational new system as a decision support tool (including Change reports)? Have group sessions been conducted with users to Organizational explain new system functionality, differences from Change current systems, and design logic? Is there an issue and problem tracking and resolution Support - General process in place in all locations?
Organizational Change Support - General Support - General
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Have superusers been identified for functional support?
Is there an issue and problem tracking and resolution process in place in Bracknell? Is there a sufficient number of trained superusers Support - General personnel?
Support - General
Is the functional production technical support schedule established and has it been communicated?
103
104
Are there functional escalation procedures in place and communicated? Are all of the functional support reference materials Support - General current? Were all Oracle and non-Oracle software support Support - General functions transferred from the project team to the appropriate functional support staff? Have all data loads been completely tested in a Data Readiness / production sized environment before full conversion to Conversions production? Has all automatically converted data been validated by Data Readiness / qualified end users and managers for each respective Conversions business area?
Support - General
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Item Number
Subject Area
Go-Live Criteria
QA Reviewer
105 106 107 108 109 110
Data Readiness / Conversions Data Readiness / Conversions Data Readiness / Conversions Data Readiness / Conversions Data Readiness / Conversions Data Readiness / Conversions Data Readiness / Conversions Data Readiness / Conversions Data Readiness / Conversions System Cutover
Has all the data manually converted been audited by qualified end users and managers for errors and accuracy? Have errors been detected during the validation process and corrected and revalidated? Have conversion input files been converted and placed in managable batches for pre-production run? Have all conversion input files been validated for the final conversion? Have the final data validation and clean procedures been created for the production load? Has the final validation and clean up plan for each manual and automated conversion been communicated to the appropriate parties? Have the owners been identified for each validation, conversion, and clean up step for the production load? Have all of the pre-implementation data clean up activities been completed (e.g. Items, customers, vendors)? Have all manual conversions been adequately planned, documented and tested? Have the data load and validation programs been performance tested to ensure that they will complete in the available time window? Is the timing (sequence and load time) of the transition events appropriate for the conversion window? Is the timing (sequence and load time) of system cutover activities documented? Have all cut off dates for transaction processing on the current system (3M) been evaluated, communicated, and implemented? Are all work-in-process situations understood and a plan in place? Is a complete cutover dry run been completed successfully? Have all of the software applications been installed?
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111
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112 113 114
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115 116 117 118 119 120
System Cutover
1 1 1 1 1 1
System Cutover
System Cutover
System Cutover System Cutover System Install
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Item Number
Subject Area
Go-Live Criteria
QA Reviewer
121 122 123 124
System Install
System Install
Have all integration programs and interface objects been implemented in Production according to a program release checklist? Has a program release checklist and log been created and used to implement code in production? Have the required technical setup for tools, programs and source files been prepared and documented?
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System Install
125 126 127
128
129 130 131 132 133 134 135 136
Is there sufficient memory available on the machine for the projected number of sessions? Has consideration been given to the backup of mission critical transaction data, prior to its loading in a Infrastructure database, for example, EDI and transaction interface files? Infrastructure Have the data backup procedures been tested? Are there clear procedures for testing patches and new Infrastructure releases to Oracle prior to migrating them into the production system? Has a the process for resolving performance issues been System Performance documented and communicated to the appropriate parties? Were all potential production delay factors considered Contingency and a contingency plan created to address each Planning combination of these delays? Has a contingency plan been developed for problem fall Contingency Planning back processes? Have the users been educated on the contingency plans Contingency Planning that apply to their application transactions? Do the users understand the criteria (or the process) that Contingency Planning initiates the contingency plans? Is a complete cutover plan with successor/pred, System Cutover dependencies created?
Infrastructure Application Security Responsibilities Application Security Responsibilities Application Security Responsibilities
1 1 1
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Have the final list of Oracle application users been defined Have system logins been created for all users? Have custom menus been defined to match application security requirements?
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Item Number
Subject Area
Go-Live Criteria
QA Reviewer
137 138 139 140 141 142 143
Application Security Responsibilities Application Security Responsibilities Application Security Responsibilities Application Security Responsibilities Application Security Responsibilities Application Security Responsibilities Application Security Responsibilities Application Security Responsibilities Application Security Responsibilities Application Security Responsibilities
Have all report sets been defined and tied to the appropriate Oracle responsibility? Are procedures for maintaining user logins documented and implemented? Have any custom forms (screens) been added to the report menu option? Are all users set up in production with the correct application user responsibilities? Do the users understand how and when to log on to the system for the first time? Have all custom application responsibilities been defined? Have all custom application responsibilities been tested? Have all custom application responsibilities been signed off on by business sponsors and process leaders? Has an internal audit review of the application responsibilities and mapping to users been performed?
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144
Yellow
145
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146
147 148 149
Have policies and procedures been established for maintaining new users or changes in an existing user's responsibility? Has the enterprise capacity plan addressed the issue of Functional Support the number of sessions required by individual groups or system users? Has the enterprise capacity plan attempted to size for Functional Support peak system processing periods?
Infrastructure
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1 1 1
Have the Bracknell data communication mechanisms been designed to handle system failure? Has consideration been given to the effects of network outages on inter-site data communications? Has the network latency and bankwidth been considered, and planned? Has appropriate help desk training been provided to system support personnel?
150 151 152
Infrastructure
1 1 2
Infrastructure Infrastructure
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Item Number
Subject Area
Go-Live Criteria
QA Reviewer
153
Infrastructure
Are support reference materials conveniently organized, easily understandable, and readily available to help desk personnel? Is there a document or service level agreement that states the limits of availability of the system, as agreed to by the I/S department and user community? Have production tool support procedures and policies been established? Are there clear procedures for managing the backups of database files? Is the backup and recovery process documented? Has the backup and recovery plan been tested? Are procedures in place for monitoring database growth limits? Is there a mechanism for preventing users from running uncontrolled adhoc queries or reports involving large data retrievals and sorts? Is all of the desktop software installed? Have any hardware upgrades or reconfigurations been tested prior to production? Have all the printers been tested ? Have the hardware and network recovery procedures been tested? Have all remote and project printers been tested for printing standard, custom, and external documents and reports? Has all the computer hardware been audited for required features and software? Do all users have the appropriate hardware? Does a structured enterprise capacity plan exist? Are there clear procedures for managing different types of hardware or network failures? Has system security been defined? Have system+C12 accounts been established for all company wide system users that considers security needs by function? Is database access security defined and in place? Does system administration support exist for all project and production environments?
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154
Infrastructure
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155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173
Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure
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Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure
Infrastructure
Infrastructure Infrastructure Infrastructure Infrastructure IT Security IT Security IT Security IT Security
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Item Number
Subject Area
Go-Live Criteria
QA Reviewer
174
175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193
Were all internal and external support channels given ample notice, information, and a coordinated plan for Mission Control the cutover process and the expected volume of requests or calls for initial Production? Have the local support / help desk roles and Mission Control responsibilities been defined? Have the local support/help desk roles hours of Mission Control operation been established? Is the local support infrastructure complete (telephones, Mission Control workstations, and office logistics)? Mission Control Is the mission control duty roster complete? Does mission control have the completed start up Mission Control checklist for the system cutover? Has the performance of the network fileservers been Performance Testing tested and tuned, if necessary?
Performance Testing
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Has the performance of the production client machines been tested under realistic (production) user conditions? Has the network performance of custom client code been tested before deployment in production? Has the concurrent manager been tuned for peak periods and for the number of CPUs in the server? Has the performance of WAN connections made from remote sites been performance tested? Was the performance testing done against a volume database? Have you tested the performance of custom reports and system alerts? Has a the process for resolving application support issues been documented and communicated to the appropriate parties? Has an application support team been established? Is technical documentation available and current? Have instrastructure support policies and procedures been established? Is there an incident problem resolution tracking process in place? Are there a sufficient number of trained infrastructure support personnel in place? Are technical escalation procedures in place and communicated?
Performance Testing Performance Testing Performance Testing Performance Testing Performance Testing Support Applications Support Applications Support - General Support Infrastructure Support Infrastructure Support Infrastructure Support Infrastructure
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Item Number
Subject Area
Go-Live Criteria
QA Reviewer
194 195 196 197 198 199 200 201 202
Support Infrastructure Support Infrastructure System Install
System Install Acceptance Test Acceptance Test
Do end users know the process for calling internal support for questions regarding the system, hardware, communications, and functional areas? Has appropriate help desk training been provided to system support personnel? Have all of the interfaces and custom extension programs been implemented into production including establishment in batch scheduler? Have all concurrent programs been set up to run on a required schedule? Are all acceptance tests defined? Have representatives of the business agreed that the defined acceptance tests are correct and sufficient? Has the business allocated staff to participate in/witness/sign off acceptance tests? Have full business cycles been tested across the integrated business system ? Has a processing window of acceptable performance been defined for the financial close process? Have you determined that the financial month end close process will complete in the required time window? Have you tested the management reports after financial close has completed, to ensure that they will complete in the required time window? Have final tests been executed on final production hardware (PCs, Printers, Server) Has Functional Acceptance Checklist been Completed?
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Acceptance Test Acceptance Test
Acceptance Test
203
Acceptance Test
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204 205 206
Acceptance Test
1 1 1
Acceptance Test Acceptance Test
207 208 209 210 211 212
Have all interfaces and custom extensions been integration tested in a non-production environment that Acceptance Test resembles the setup, data, and data volume expected in Production? Acceptance Test Have core processes been successfully executed? Have the critical business processes been performance Performance Testing tested? Solution Test Are all high priority TARs resolved? Solution Test Are all code walk throughs complete? Solution Test Have all priority 1 and 2 incidents been resolved?
1 1 1 1 1 1
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Item Number 213 214 215
Subject Area
Go-Live Criteria
QA Reviewer
Solution Test
Is problem tracking and resolution process in place? Have testing scenarios been defined that adequately represent business functions and practices Have all solution test scripts been successfully executed?
1 1 1
Solution Test
Solution Test
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New Flyer Go/No Go Checklist

Communications Communications Communications Communications

Communications Communications Communications

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New Flyer Go/No Go Checklist

Training Training Training

Yellow Yellow Yellow Yellow

Training Training Training Training Training

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New Flyer Go/No Go Checklist

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New Flyer Go/No Go Checklist

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New Flyer Go/No Go Checklist

Business Readiness Business Readiness

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New Flyer Go/No Go Checklist

94 95 96 97 98 99 100 101 102

Yellow Yellow Yellow Yellow Yellow Yellow Yellow Yellow Yellow

Have superusers been identified for functional support?

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New Flyer Go/No Go Checklist

105 106 107 108 109 110

Yellow Yellow Yellow Yellow Yellow Yellow

112 113 114

Yellow Yellow Yellow

115 116 117 118 119 120

Yellow Yellow Yellow Yellow Yellow Yellow

System Cutover System Cutover System Install

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New Flyer Go/No Go Checklist

121 122 123 124

Yellow Yellow Yellow Yellow

125 126 127

129 130 131 132 133 134 135 136

Yellow Yellow Yellow

Yellow Yellow Yellow Yellow Yellow Yellow Yellow Yellow

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New Flyer Go/No Go Checklist

137 138 139 140 141 142 143

Yellow Yellow Yellow Yellow Yellow Yellow Yellow

147 148 149

Yellow Yellow Yellow

150 151 152

Yellow Yellow Yellow

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New Flyer Go/No Go Checklist

Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure

Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure

Infrastructure Infrastructure Infrastructure Infrastructure IT Security IT Security IT Security IT Security

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New Flyer Go/No Go Checklist

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New Flyer Go/No Go Checklist

194 195 196 197 198 199 200 201 202

Support Infrastructure Support Infrastructure System Install

System Install Acceptance Test Acceptance Test

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Acceptance Test Acceptance Test

204 205 206

Yellow Yellow Yellow

Acceptance Test Acceptance Test

207 208 209 210 211 212