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Windows Vista or Windows XP o If Control Panel is in Classic view, double-click Mail. The Mail Setup dialog box appears. o If Control Panel is in Category view, under Control Panel, click Switch to Classic View for indows !P, or click Classic View for indows "ista, and then double-click Mail. The Mail Setup dialog box appears. In the Mail Setup dialog box, click Show Profiles. #n the General tab, under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, and then click dd.

In the Profile !ame box, type the na$e that you want to use for the new e$ail profile, and then click O". In the #$mail ccounts dialog box, click dd a new e$mail account, and then click !e%t. Click the appropriate server type for your new e$ail account, and then click !e%t. Type your account infor$ation in the re%uired boxes, and then click !e%t. &. Click &inish, and then click O". !ote 'y default, both the #utlook (ddress 'ook and the personal folders ).pst* files are auto$atically added to each new e$ail profile, except for those e$ail profiles that are created in +icrosoft ,xchange -erver. 'y default, .pst files are not added to each new e$ail profile in ,xchange -erver. .or infor$ation about what settings should be checked in #utlook, view the following article in the +icrosoft /nowledge 'ase0 1&2341 5ow to configure Internet e-$ail accounts in #utlook .or infor$ation about what settings to use in #utlook ,xpress 6.7, view the following article in the +icrosoft /nowledge 'ase0 121164 5ow to configure #utlook ,xpress 6.7 for Internet $ail If this $ethod worked for you, you are finished. If this $ethod did not work for you, and you are co$fortable perfor$ing advanced troubleshooting techni%ues, go to the 8(dvanced troubleshooting8 section. If you are not co$fortable with advanced troubleshooting, you can go to the 89ext -teps8 section for additional resources that $ight be able to help.

(dvanced troubleshooting
If you still have proble$s sending and receiving $ail after you have verified your e$ail server settings with your e$ail service provider, follow these steps. If you are not co$fortable with advanced troubleshooting, ask your syste$ ad$inistrator or contact +icrosoft Custo$er -upport at0 Product -olution Centers Perfor$ the following $ethods in order. Check whether the proble$ is resolved after each $ethod. Method '( Start Outlook in safe mode

Method )( Create a new email profile

Method *( +elete suspicious messages from ,our mailbo%

Method -( Check ,our anti.irus manufacturer/s website for additional suggestions

Method 0( 1epair Outlook #%press

Method 2( Make sure that all SM3P email addresses in a distribution list are .alid

Method 4( #%amine the configuration of ,our firewall software

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+ore infor$ation
If the error code is acco$panied by a ti$e-out error $essage, you $ay be able to resolve this proble$ by increasing the server ti$e-out setting in #utlook or #utlook ,xpress. To increase the server ti$e-out setting, use the following $ethod that is appropriate for your version of #utlook or #utlook ,xpress. Outlook 5676 and Outlook 567' Outlook 5660

Outlook 5665 and Outlook 566'

Outlook 5666 Corporate or Workgroup mode 8CW9 Outlook 5666 :nternet Mail Onl, 8:MO9

Outlook #%press *;% and -;6 The third-party products that this article discusses are $anufactured by co$panies that are independent of +icrosoft. +icrosoft $akes no warranty, i$plied or otherwise, about the perfor$ance or reliability of these products. 'ack to the top : ;ive .eedback

9ext -teps
If these $ethods did not work for you, you can use the +icrosoft Custo$er -upport -ervices website to find other solutions to your proble$. -o$e services that the +icrosoft Custo$er -upport -ervices websites provide include the following0 -earchable /nowledge 'ase 0 -earch technical support infor$ation and self-help tools for +icrosoft products. -olution Centers 0 "iew product-specific fre%uently asked %uestions and support highlights. #ther -upport #ptions 0 <se the Internet to ask a %uestion, contact +icrosoft Custo$er -upport -ervices, or provide feedback. If you continue to have proble$s, you $ight want to contact +icrosoft Custo$er -upport -ervices at0 Contact <s 'ack to the top : ;ive .eedback

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