Users guide

Contents
Machine Overview ..........................................................................................................................5
Front View .........................................................................................................................................................5 Rear View..........................................................................................................................................................6

Operator Panel................................................................................................................................7
Keys and LEDs .................................................................................................................................................7 Liquid Crystal Display (LCD) ..............................................................................................................................8

The Print Head ................................................................................................................................9

Replacing the Print Head ...................................................................................................................................9 Aligning the Print Head ....................................................................................................................................10
Automatic Alignment Following Insertion/Replacement of the Print Head...................................................................10 Alignment from the Printer Monitor Printer Care Card................................................................................................10 Alignment from the Print Care Menu .........................................................................................................................11

If You Have Trouble Installing the Print Head: .................................................................................................11 Cleaning the Print Head...................................................................................................................................12
Cleaning the Print Head Using the Clean Function ....................................................................................................12 Cleaning the Print Head from the Print Care Menu ....................................................................................................12 Cleaning the Electrical Contacts of the Print Head.....................................................................................................13 Cleaning the Electrical Contacts of the Print Carriage................................................................................................13 Cleaning the Print Head Nozzles ...............................................................................................................................13

Taking Care of the Print Head..........................................................................................................................14 Print Test .........................................................................................................................................................15

Print Test Using the Test Function ............................................................................................................................15 Print Test Using the Print Care Menu ........................................................................................................................15

Demo Page......................................................................................................................................................15

Printing Media...............................................................................................................................16
Loading Paper .................................................................................................................................................16
Loading Paper into the Automatic Sheet Feeder........................................................................................................16 Settings ....................................................................................................................................................................17 Loading Paper into the Bypass Feeder ......................................................................................................................18

Paper Sizes and Types ....................................................................................................................................19

1. Paper Sizes: .........................................................................................................................................................19 2. Paper Types: ........................................................................................................................................................20 Print Media Settings..................................................................................................................................................20 3. Unit Weight of the Paper.......................................................................................................................................21

Precautions......................................................................................................................................................21

Copying .........................................................................................................................................22
Making Simple Copies .....................................................................................................................................22 Personalizing Your Copies...............................................................................................................................23
Using the Operator Panel..........................................................................................................................................23 Using the Menu.........................................................................................................................................................25 Menu Items...............................................................................................................................................................25

Copying Extra Thick Documents......................................................................................................................26

The Software.................................................................................................................................27
The Printer Monitor ..........................................................................................................................................27
What is the Printer Monitor? .....................................................................................................................................27 How to Access the Printer Monitor ............................................................................................................................27 Printer Monitor Functions..........................................................................................................................................28

Printer Properties.............................................................................................................................................29
How to Open Printer Properties ..............................................................................................................................29

On-Line Help Guides .......................................................................................................................................30

How to Access the Printer Driver On-Line Help .........................................................................................................30 How to Access the Troubleshooting On-line Help ......................................................................................................30

Uninstalling the Software .................................................................................................................................31

iii

Printing ......................................................................................................................................... 32
Before Printing .............................................................................................................................................................. 32 Selecting the Machine as the Output Device............................................................................................................... 32 Personalizing Your Printing Parameters ..................................................................................................................... 33 Information About the Driver Settings.......................................................................................................................... 33

The scanner.................................................................................................................................. 34
Before Using the Scanner............................................................................................................................................ 34 Scan to File ................................................................................................................................................................... 34 Scan to Mail .................................................................................................................................................................. 34 Generic Scan................................................................................................................................................................ 34

Preventive Maintenance .............................................................................................................. 35

General Care ................................................................................................................................................................ 35
Safety .......................................................................................................................................................................35 Use...........................................................................................................................................................................35

Printer Care Functions.................................................................................................................................................. 37 Eliminating Paper Jams ............................................................................................................................................... 38

If the sheet is already outside the printing area:.........................................................................................................38 If the sheet is jammed inside one of the feeders: .......................................................................................................38

Transporting the Machine............................................................................................................................................. 39 Servicing........................................................................................................................................................................ 39

Troubleshooting .......................................................................................................................... 40
Status messages .......................................................................................................................................................... 50 Error messages ............................................................................................................................................................ 50

Product characteristics ............................................................................................................... 51

Basic features ............................................................................................................................................................... 51 Copier module .............................................................................................................................................................. 52 Printer module .............................................................................................................................................................. 52 Scanner module ........................................................................................................................................................... 52

Consumables ............................................................................................................................... 53
Print Heads ................................................................................................................................................................... 53 Print Supports ............................................................................................................................................................... 53

iv

Machine Overview
The figures below illustrate the main components of the machine.

Front View
1 2 3 4 5 6 7 Automatic sheet feeder: contains the paper or other printing media loaded automatically on receipt of a print or copy command. Side paper guide: aligns the sheets according to their width. Copier/scanner cover (closed). Copier/scanner module: in which the document to be copied or scanned is to be inserted. Operator panel: contains the buttons and LEDs used to perform copying operations. Print head compartment cover (closed). Paper output tray.

1 2

Machine Overview

Rear View
8 9 10 11 12 13 USB port: used for a serial connection with the machine (as an alternative to the parallel cable connection). Paper support for the automatic sheet feeder: holds the paper or other printing media loaded into the automatic sheet feeder. Parallel port: used for a parallel connection with the machine (as an alternative to the USB cable connection). Bypass feeder: used to load special printing media or single sheets into the machine. Power cable socket: used to connect the machine to the electrical power supply. Serial number of the machine (on the base of the machine to be indicated in service calls)

10

11

12

Machine Overview

Operator Panel
The operator panel comprises a set of keys and LEDs used to control and check the machines operating conditions. The messages that appear on the LCD indicate the current operating conditions.

Keys and LEDs

Key and/or LEDs
Intensity One of the following LEDs lit: Saturated, Normal, Pale Quality One of the following three LEDs lit: High Quality, Normal, Draft Type of paper Selects the type of paper to be used (PLAIN, GLOSSY, PHOTOGRAPHIC, COATED, TRANSPARENCIES, TRANSFERS). Selects a percentage value for the scale in which the image is to be represented (max. 400%, min. 25%). Selects a value for the copy quality. Selects a value for the intensity of the copy colour.

Function

Zoom

Print head

Moves the print carriage to and from the insertion/removal position. If pressed after inserting/replacing the print head, it starts the alignment procedure. On the menu, confirms the selection shown on the LCD.

Select

Menu

Used to access/browse through the parameter menu (see Menu items).

Minus (-)

Decreases by one the number of copies set or activates the 2 on 1 function (copies 2 originals onto a single sheet of A4 paper). On the menu: moves backwards through the list of values for the selected parameter. Increases by one the number of copies set or activates the 2 on 1 function (copies 2 originals onto a single sheet of A4 paper). On the menu: moves forwards through the list of values for the selected parameter.

Plus (+)

Machine Overview

Key and/or LEDs

Clear Cancels the current copying operation. Resets the number of copies set.

Function

When pressed twice, restores the factory default values. On the menu, exits from the menu. B/N copy (grey key) Starts a black and white copying operation.

Colour copy

(purple key) Starts a colour copying operation.

Power button

Turns the machine on/off

Liquid Crystal Display (LCD)

The liquid crystal display with 2 lines and 16 characters constantly shows the machines operating conditions (machine status and error messages). The display also shows the various programmable functions and the control functions present on the Menu, which may be selected by pressing the corresponding key on the operator panel.

Machine Overview

The Print Head

You can use the colour print head provided or a black print head, which may be ordered separately. This chapter describes the following procedures: Replacing the print head Aligning the print head Cleaning the print head Taking care of print heads

Replacing the Print Head

1. If you are using the machine as a photocopier, press on the operator panel. If you are working in multifunctional mode, click on the Printer Monitor Printer Care tab and click on the Change button). The print carriage will move to the insertion/removal position.

2. Open the machines front cover by pushing it to the left, to gain access to the print carriage compartment.

3. By pushing the tab on the rear part of the print head seat backwards (1), release (2) and remove the worn print head (3).

4. Open the sealed print head pack and remove the print head from it. 5. Peel off the protective film.

Take care not to touch the electrical contacts (gold plate) or the print nozzles, and do not rest the print head on them.

6. With the gold electrical contacts facing the rear of the machine, insert the print head. 7. Fix the print head in position in the print carriage by pressing it towards the rear of the machine until it clicks into position, then close the cover by pushing it to the right. 8. Press : the LCD shows INIT. PRINT HEAD on the top line, and PLEASE WAIT on the bottom line.

The Print Head

9. At the end of the initialisation cycle (witch lasts about one minute and a half), the LCD shows NEW HEAD? on the top line, and -=NO +=YES on the bottom line.

10. Press -=NO

on the operator panel; the LCD shows ALIGNMENT? +=YES.

If you have trouble installing the print head, see the Maintenance section of this manual.

Aligning the Print Head

A message prompting you to align the print heads appears on the LCD whenever the print head is removed/replaced/inserted in the machine. The alignment function may also be activated at any time: using the Align function on the printer monitor Printer Care card; from the Print care menu of the operator panel. If the alignment procedure is aborted, the machine will restore the default parameter settings. Make sure that there are at least two sheets of paper in the ASF.

Automatic Alignment Following Insertion/Replacement of the Print Head

1. If you press (YES) in response to the ALIGNMENT? -=NO +=YES message, after inserting the print head, the LCD shows the message ALIGNMENT PLEASE WAIT, and the machine prints a test page with the header Test 1 : Two-way alignment. 2. The LCD shows CHOOSE VALUE x (default value) -+. If the alignment that corresponds to x on the test page . If it does not, select a different value using or , than press . represents the best solution, press 3. The LCD shows the message CONFIRMATION PLEASE WAIT. The machine prints another test page with the header Confirm alignment, then automatically exits to READY TO COPY status (the LCD shows COPIES 1 100% PLAIN).

Alignment from the Printer Monitor Printer Care Card 1. Click on the Printer Monitor Printer Care tab. 2. Click on the Align button. 3. A confirmation message appears on the PC screen. Click on OK and then follow the instructions that appear on
the screen. The machine prints a test page with the header Test 1 : Two-way alignment. If the alignment that corresponds to x on the test page represents the best solution, click on OK. If it does not, type a different value on your PC keyboard and click on OK. The machine prints another test page with the header Confirm alignment, and then exits automatically from the alignment procedure.

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The Print Head

Alignment from the Print Care Menu 1. Press 2. Press 3. Press 4. Press
on the operator panel until PRINT CARE MENU appears on the LCD. . until the PRINT HEAD ALIGNMENT message appears. .

5. The LCD shows the ALIGNMENT PLEASE WAIT message, and then exits from the alignment procedure as
described in the Automatic Alignment Following Insertion/Replacement of the Print Head section.

If You Have Trouble Installing the Print Head:

Make sure that the print carriage is in the print head loading position (on the right-hand side of the machine, with the possibility of access to the release lever). Check that the print head compartment is clean and free of foreign bodies. Make sure that the print head is correctly inserted (print head contacts against the print carriage contacts). NEVER force the print head into its compartment. completely and repeat the installation procedure. If you have trouble inserting the print head, remove it

The Print Head

11

Cleaning the Print Head

The print head is cleaned automatically at regular intervals when the machine is turned on. This operation keeps the print head nozzles clean to ensure an appropriate flow of ink. The cleaning function may also be started, at any time: Using the Clean function on the Printer Monitor Printer Care card; Using the Print Care menu on the operator panel. If the problem found in the print quality is not eliminated using the Clean function, proceed with the following operations: Clean the electrical contacts of the print head Clean the electrical contacts of the print carriage Clean the print head nozzles manually

Cleaning the Print Head Using the Clean Function 1. Click on the Printer Monitor Printer Care tab. 2. Click on the Clean button. 3. A confirmation message appears on the PC screen. Click on OK and then follow the instructions that appear on
the screen.

Cleaning the Print Head from the Print Care Menu 1. Press 2. Press 3. Press 4. Press
on the operator panel until PRINT CARE MENU appears on the LCD. . until HEAD CLEANING appears .

5. The LCD shows the message HEAD CLEANING PLEASE WAIT, and then carries out the alignment procedure as
described in the Automatic Alignment Following Insertion/Replacement of the Print Head section.

12

The Print Head

Cleaning the Electrical Contacts of the Print Head

1. Remove the print head from the machine (see Replacing the Print Head. 2. Using a slightly damp, lint-free cloth, clean the electrical contacts (gold plate) of the print head, wiping from the bottom upwards, as shown in the figure. Take care not to touch the print head nozzles. 3. Reinsert the print head in the machine, closing the front cover. 4. Carry out the print head alignment procedure and then print the Test page to check the print quality.

Cleaning the Electrical Contacts of the Print Carriage 1. Remove the print head from the machine (see Replacing the Print Head and put it in a safe place.
Take care not to touch the electrical contacts or print nozzles, and do not place the print head on them.

2. Turn off the machine and disconnect it from the power socket. 3. Using a clean, dry cloth, clean the print carriage contacts. 4. Reinsert the print head in the machine and close the front cover. 5. Carry out the print head alignment procedure and then print the Test page to check the print quality.

Cleaning the Print Head Nozzles

This procedure is ONLY to be carried out as a last resort, before replacing the entire print head. 1. Dampen a paper handkerchief with distilled water and wring it out to eliminate any surplus liquid. 2. Remove the print head from the machine (see Replacing the Print Head). 3. Holding the print head with the nozzles pointing downwards, tap it gently against the handkerchief. 4. Repeat this operation a few times, pressing the print head at different points of the handkerchief to clean the nozzles thoroughly. 5. Reinsert the print head in the machine, closing the front cover. 6. Carry out the print head alignment procedure and then print the Test page to check the print quality.

The Print Head

13

Taking Care of the Print Head

Keep the print head in its sealed bag until it is to be used. Before inserting the print head, remember to peel off the protective film. Take care to insert the print head correctly in the print carriage (print head contacts against print carriage contacts). Take care not to stain yourself as the ink is resistant to detergents. DO NOT try to fill the print head with ink as this will damage the print head and the printer itself. DO NOT shake the print head. If the print head does not print correctly, clean as described in the Cleaning the Print Head section. Before turning off the machine, check that the print carriage is in its rest position. To ensure that this is the case, always remember to turn the machine off before the computer.

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The Print Head

Print Test
The Test page contains technical data about the version and settings of the machine and the print head functions.

The print test may be started at any time: Using the Test function on the Printer Monitor Printer Care card; using the Print care menu on the operator panel.

Print Test Using the Test Function 1. Click on the Printer Monitor Printer Care tab. 2. Click on the Test button. 3. A confirmation message will appear on the PC screen. Click on OK.

Print Test Using the Print Care Menu 1. Press 2. Press 3. Press 4. Press
on the operator panel until PRINT CARE MENU appears on the LCD. . until the display shows PRINT HEAD TEST. .

5. The LCD shows the message PRINT HEAD TEST PLEASE WAIT, and then executes the print test.

Demo Page
The demo page is your machines presentation page. You can start printing the demo page at any time, using the Demo function on the Printer Monitor Printer Care card.

1. Click on the Printer Monitor Printer Care tab 2. Click on the Demo button. 3. A confirmation message will appear on the PC screen. Click on OK.

The Print Head

15

Printing Media
Loading Paper
Paper may be loaded: into the automatic sheet feeder: you can load up to 50 sheets of plain paper, into the bypass feeder: you can use this device to insert a single sheet or sheet of special paper. The sheet inserted in this feeder has printing priority over those present in the automatic sheet feeder.

Loading Paper into the Automatic Sheet Feeder

The automatic sheet feeder can hold up to 50 sheets of plain paper with a unit weight of 80 g/m
2

1. Pull the paper support on the rear of the machine casing to the far right
and set it in a vertical position. The paper support is best suited to the use of A4 and Letter formats.

2. Move the side guide of the automatic sheet feeder to the far left,
holding the guide catch pressed between you thumb and index finger.

3. Flick through the sheets of paper to be loaded.

4. Align the sheets on the right along the fixed guide and insert them in
the feeder as far as they will go inside the printer. The surface to be used for printing must be placed face up. This is particularly important when using paper with a treated printing surface.

16

Printing Media

5. Keeping the mobile guide catch pressed between your thumb and
index finger, move it against the left edge of the sheets. Make sure that paper is not held too tightly or too loosely.

6. Press

on the operator panel to check that the paper is fed correctly through the machine.

Settings
The PAPER SIZE parameter, accessed by pressing the key on the operator panel, is used to select the A4, LETTER and LEGAL formats only; the other formats may be selected from the Print Driver Settings card.

Check the printers Settings card:

1. Open Printer Properties, by following the instructions given in Opening Printer Properties. 2. Check the values of the parameters set.
If you are printing in colour on A4 paper, the optimum parameter settings are those set by default, so all you have to do is click on the Restore Defaults (Print Quality: Speed/Ink Saving button and the Reverse Order option for the Copies printed).

3. Click on the OK button. 4. Start printing your document.

Printing Media

17

Loading Paper into the Bypass Feeder

If you have to manually insert a series of single sheets:

1. Check on the Printer Driver Settings card, that Manual paper source is selected:
Open Printer Properties, following the instructions in Opening Printer Properties. Select Manual paper source. Click on the OK button.

2. Start printing your document. 3. A message on the Printer Monitor Status card and the
LCD will signal when the paper runs out. Load the sheet and check that it is perfectly aligned between the side guide and against the feed rollers. Push it into the machine until it is picked up by the feeder rollers.

If you want to use the bypass feeder for one sheet only, while Automatic paper feed is set, you can simply execute the print command without loading the sheet (following the procedure described in Loading Paper into the Bypass Feeder).

18

Printing Media

Paper Sizes and Types

The machine is capable of handling the following paper sizes and types :

1. Paper Sizes:
Size
Single sheets A4 (**)
A5 U.S. letter (**) U.S. legal (**) U.S. Executive U.S. Folio U.S. Statement B5

Dimensions

Top margin

Bottom margin (*)

0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm 0.71 inches 18.00 mm

Left margin

Right margin
0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.25 inches 6.35 mm 0.25 inches 6.35 mm 0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.167 inches 4.2 mm 0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.25 inches 6.35 mm 0.25 inches 6.35 mm

8.27 x 11.7 inches 210 x 297 mm 5.85 x 8.27 inches 148.5 x 210 mm 8.5 x 11 inches 216 x 279 mm 8.5 x 14 inches 216 x 356 mm 7.25 x 10.5 inches 184 x 267 mm 8.5 x 13 inches 216 x 330.2 mm 5.5 x 8.5 inches 139.7 x 215.9 mm 7.2x10.1 inches 182 x 256 mm 4 x 6 inches 102 x 152 mm 5 x 8 inches 127 x 203 mm 4.135 x 5.85 inches 105 x 148.5 mm 4.12 x 8.88 inches 105 x 225 mm 6.38 x 9.0 inches 162.0 x 228.8 mm 4.33 x 8.66 inches 110 x 220 mm 4.46 x 6.37 inches 114 x 162 mm 4.92 x 6.93 inches 125 x 176 mm 6.93 x 9.84 inches 176 x 250 mm 3.875 x 7.50 inches 98.43 x 190 mm 3.875 x 5.85 inches 98.43 x 148.5 mm 8.5 x 14 inches 215.9 x 355.6 mm

0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm 0.04 inches 1.00 mm

0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.25 inches 6.35 mm 0.25 inches 6.35 mm 0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.167 inches 4.2 mm 0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.13 inches 3.30 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.4 inches 10.16 mm 0.25 inches 6.35 mm 0.25 inches 6.35 mm

Postcards U.S. 4x6 postcards U.S. 5x8 postcards A6 postcards Envelopes U.S. # 10
C5 DL C6 B6 B5 envelope Monarch

User-defined Minimum (***)

Maximum (***)

(*) The top margin indicated in the table is for colour printing. For printing in black and white, the bottom margin is 13 mm. (**) Paper sizes also handled from operator panel (Menu, Paper Size) (***) Plain paper.

Printing Media

19

2. Paper Types:
To ensure a consistently high print quality, it is advisable to use exclusively the printing media recommended by the printer manufacturers (see Consumables). The use of unsuitable printing media may cause problems with paper feed and/or a low printing quality.

Y Y

Plain paper Use high-quality office or photocopying paper. You can load up to 50 sheets at a time into the automatic sheet feeder. Special printing/copying media

For any kind of special printing media, read carefully the instructions printed on the pack. Photographic paper This kind of paper has a glossy coat that gives your printouts a professional appearance. Use it to obtain photographs of an excellent quality, customized calendars, certificates, artistic graphics. You can insert 5 sheets at a time in the automatic sheet feeder. Transparencies Only transparencies specifically recommended for ink jet printers are capable of absorbing the ink correctly. Use them to prepare excellent overhead projector presentations. Insert one at a time. Glossy paper This type of paper has a similar surface to that used in the photography industry. Use it to obtain printouts with clear, bright colours of photographic quality. You can load up to 5 sheets at a time in the automatic sheet feeder. Coated paper This type of paper has a printing surface with an extremely high quality finish. Use it to obtain colour pictures of an excellent quality, computer art. You can load up to 10 sheets at a time in the automatic sheet feeder. T-shirt transfers Only the T-shirts specifically recommended for ink jet printers are capable of absorbing the ink correctly. Use them to obtain hot transfers for T-shirts, mouse pads, umbrellas Insert one at a time. Envelopes, for printing addresses. You can load up to 5 envelopes at a time in the automatic sheet feeder. Postcards and other kinds of cards, for greeting cards, place cards, menus, wine lists and advertising leaflets. You can load up to 10 cards at a time in the automatic sheet feeder. User-defined paper sizes, if you want to print on non-standard paper sizes. You can load up to 50 sheets (plain paper) at a time in the automatic sheet feeder. Banners (continuous module) to produce panoramic photographs, calendars, coloured decorations. Before inserting the banner, carefully tear off any perforated side strips.

Print Media Settings

Once you have loaded the printing media in the machine, always check and, if necessary, set the PAPER SIZE, PAPER TYPE and PAPER FEED values. Define the values of these parameters using the Settings card of Printer Properties (see the Settings section of Loading Paper into the Automatic Sheet Feeder), or, if you are making a local copy, use the operator panel (Type of paper key for the paper types; Menu key to access the paper sizes). The use of Banners is to be indicated under Paper feed. The PAPER SIZE parameter, which may be accessed by pressing the key on the operator panel, is used to select the A4, LETTER and LEGAL formats only; the other formats may be selected on the Printer Driver Settings card.

20

Printing Media

3. Unit Weight of the Paper

min g/m Single sheets Unit weight recommended for single sheets *: Envelopes Unit weight recommended for envelopes: Postcards Unit weight recommended for postcards: 70 70 100
2

max lb. 19 19 27 g/m 90 80 135

2

lb. 24 21 36

* For the best results, we recommend the use of single sheets with a unit weight of 80 g/m2.

Precautions
The use of low-quality paper may result in a poor print quality. Check that the sheets are fed without obstructions and that their play is neither excessive nor insufficient. The sheets and envelopes must not be folded, crumpled or torn, as these irregularities could cause a jam or obstruct their insertion. Use exclusively paper in perfect condition that satisfies the requirements indicated in the printers technical characteristics. Only load one type of paper at a time in the feeders Printing on both sides of the sheet increases the risk of jams or feed problems, and may result in blotching of the printout with ink. NEVER try to print on the side of envelopes with the closure. If you are using special printing media, ONLY print on the side indicated as the printing surface. To remove sheets or add other sheets in addition to those already loaded in the automatic sheet feeder, the entire paper loading cycle MUST BE REPEATED.

When you are using special printing media, read carefully the instructions provided by the manufacturers on the pack.

Printing Media

21

Copying
Making Simple Copies
With the machine installed and turned on, as soon as the LCD shows the message COPIES: 1 100% PLAIN: 1. Open the document glass cover.

2. Place your original on the document glass, aligning it with the scale on the left.

3. Close the document glass cover.

4. Using the operator panel, select the desired number and type of copies (for further details, see the following section).

5. Press or you require.

, according to your original and the type of copy

22

Copying

Personalizing Your Copies

The machine enables you to personalize your copies directly from the operator panel or by changing the parameter settings on the menu as described in the corresponding section of this chapter.

Using the Operator Panel

The selections made directly from the operator panel are not saved and are lost when is pressed twice, after the timeout set on the DEFAULT SETTINGS (AUTO CLEAR TIMER) menu, or when the machine is turned off.

Colour Intensity key 1. This function is used to make a blank and white copy lighter or darker, and to saturate or soften colour on the copies made. There are three intensity values available (the corresponding LED lights up).

Copy Quality key 2. This function is used to set the copy quality to BEST QUALITY, NORMAL or DRAFT, according to the type of document you require (the corresponding LED lights up). The DRAFT quality is ONLY available if you have set PLAIN paper.

3.

Type of Paper Key

This key is used to select the type of paper on which the copies are to be printed (PLAIN, GLOSSY, PHOTO, COATED, TRANSPARENCIES, T-SHIRTS). Setting the PAPER TYPE: Set PLAIN paper for simple documents, letters and marketing graphics. Set GLOSSY or PHOTO paper for the final version of photographs. Set COATED for computer drawings and quality colour pictures. Set TRANSPARENCIES to make films to be used on overhead projectors. Set T-SHIRTS to make pictures and patterns for T-shirt transfers.

4.

ZOOM Key (Reduction/Enlargement)

By pressing this key, you can select one of the following default values, displayed cyclically on the LCD. 1:1 Autoscale Minimum A4>A5 A5>A4 Maximum Clone 1 to 1 copy; LCD shows 100%. (default value) Automatic reduction of the original so that it fits onto the output copy page, including the margins (LCD displays 91%). Reduction: LCD displays 25%. Reduction: the LCD shows 70%. (8.5>5.5 if the LETTER/LEGAL paper formats are selected LCD shows 78%). Enlargement: the LCD shows 141%. (5.5>8.5 if the LETTER paper format is selected - LCD shows 129%). Enlargement: LCD shows 400%. With a selected paper format, prints as many pictures of the original as the paper format will hold (default value: max. 100% with 1 per page). The LCD shows CLONE. or ; the LCD

In addition, having pressed this key, you can set your own reduction/enlargement ratio, using shows the ratio selected (max. 400%, min. 25%). Press to confirm the desired value.

Copying

23

How to set the CLONE function: 1. Press until CLONE appears on the second line of the LCD, and press .

2. Place your original on the document glass, aligning it with the scale on the left edge. 3. Press or . or key, and press or key. .

4. Set the original paper size, using the

5. Set the number of CLONES per page, using the 6. Press or .

The default values for the single functions (excluding PAPER) will be restored after the time-out (RIPRISTINO AUTO) or when the machine is turned on again.

24

Copying

Using the Menu

The key gives access to a submenu of settings to help you to define how you want your copies. Once selected and confirmed, the settings may be saved as default values and will be restored when the machine is turned on or reset. This menu also contains a set of maintenance functions that are described in the Preventive Maintenance section. How to access the menu With the machine in stand-by (COPIES:.....1.100%.....PLAIN), press How to move on the menu on the operator panel, and then press 1. To move from one parameter to another on the menu, use select the function displayed and/or access the values of the parameter displayed. 2. To select a value for a parameter, use or on the operator panel. on the operator panel. 3. To confirm selection of the value for the parameter, press How to exit from the menu To exit from any function or the entire menu, press on the operator panel. to on the operator panel.

How to restore the factory settings You can restore the factory settings at any time, by selecting the RESTORE FACTORY SETTINGS function from the Menu.

Menu Items
Parameter/Function
PAPER SIZE BACKGRND REMOVAL * OPTIMIZATION COLOUR ADJUST. ** FACTORY SETTINGS MENU

Default setting
A4 YES (ACTIVE) SPEED NORMAL LETTER, LEGAL NO (INACTIVE) QUALITY PALE, SATURATED

Other values/Submenu items

LANGUAGE: COPY QUALITY COPY BRIGHTNESS AUTO CLEAR TIMER AUTO OFF MODE RESTORE FACTORY SETTINGS
PRINT CARE MENU

ENGLISH DRAFT NORMAL 120 SEC 30 MIN

FRANCAIS; DEUTSCH; ITALIANO; PORTOGUES; ESPANOL; SVENSKA; SUOMI; NORSK; DANSK; NEDERLANDS; NORMAL; BEST DARK; LIGHT NO; 30 SEC; 60 SEC; 90 SEC 4 HOURS; 8 HOURS; NEVER; 12 MIN INK LEVEL: COLOUR:nnn%; B/W:nnn% PRINT HEAD ALIGNMENT PRINT HEAD CLEANING PRINT TEST PAGE

* BACKGRND REMOVAL: we recommend you leave the default value (SI) for documents of texts only, and select NO for photographs and graphics. ** COLOUR ADJUST : this parameter controls the intensity of the colour selected using the corresponding key on the operator panel. The default value (NORMAL) gives the standard range of colour; the value PALE, a lower range of intensity; and the value SATURATED, a higher range of intensity.

Copying

25

Copying Extra Thick Documents

1. If the document you wish to copy is very thick (e.g. a book), you can remove the cover, lifting it straight up without tilting it.

2. Place your original on the document glass, aligning it with the scale on the left edge.

3. Using the operator panel, select the number and type of copies you require (for further details, see the following section).

4. Press require.

or

, according to your original and the type of copy you

5. Once you have finished making copies, return the glass cover to its normal position by reassembling the hinges and lowering the cover onto the body of the machine without tilting it.

26

Copying

The Software
The machine comes with all the software you need to print and scan documents. operating systems Windows 95, 98, Me, NT4.0, 2000 and XP: Windows 95/98/Me/NT4.0/2000/XP with a parallel cable. Windows 98/Me/2000/XP with a USB cable. The machine supports the

The drivers and documentation files copied to the hard disk during the software installation procedure will occupy about 20 MB of space on the hard disk.

The Printer Monitor

What is the Printer Monitor?
The Printer Monitor is an easy-to-use on-line help consisting of a set of functions to assist you in using the machine as a printer. You can display the Printer Monitor by clicking on the corresponding icon. The Printer Monitor enables you to: View the operating status of the printer on your PC screen while printing a document. The Printer Monitor indicates the proportion of the document printed, and gives messages for any error conditions (Job Status), Perform the control functions necessary to keep the printer in optimum operating conditions (Printer Care). The Printer Monitor is displayed (or run minimized) when a printing process is sent to the machine. The Printer Monitor is made up of two cards: 1. The Status card 2. The Printer Care card The Status card is used to view the current status of a printing process in progress and indicates any error conditions. If an error is signalled and you click on the Troubleshooting button on the Status card, the context-driven help page will be displayed, thus enabling you to solve the problem. The Printer Care card indicates the amount of ink left and may be used to: Install, replace, align and clean the print head Print a demo page and a test page Access the on-line Driver Help and Troubleshooting help guides. See also the Printer Monitor sections of the Driver Help.

How to Access the Printer Monitor

To access the Printer Monitor, proceed as follows: 1. Click on Start, then highlight Programs and Printer name on the submenu that appears. 2. Click on Printer Monitor. OR 1. Click on Start, highlight Settings and click on Printers on the submenu that appears. 2. Click on the name of the printer to highlight it. 3. Click the right mouse button. 4. Start the Printer Monitor selecting the corresponding option on the menu that appears.

The Software

27

Printer Monitor Functions

X X

Status card Click on the Status tab located at the top of the screen to display the machines current operating conditions (Printing, printer in stand-by, error condition). Printer Care card Click on the Printer Care tab situated at the top of the screen to access the following control and maintenance functions: Print head check The drawing gives a rough indication of the level of ink present in the print head. New Print Head Click on the corresponding button ONLY when you insert a NEW print head. Change Click on Change to move the print carriage to the insertion/rest position. Align Click on Align to print the test pages that confirm bidirectional printing precision. Then follow the instructions that appear on the operator panel, using the keys on the panel to select/confirm the alignment values (this function requires at least two sheets of paper). Clean Click on Clean before replacing the print head, if you have noticed a deterioration in the printing quality. Follow the instructions that appear on the screen. Test Click on Test to obtain a printout of the printers functional characteristics (firmware version, conditions of the print head, current parameter settings). Follow the instructions that appear on the LCD. The print test requires at least one sheet of paper. Demo Click on Demo to obtain a printout of the machines presentation page. Follow the instructions that appear on the LCD. The demo function requires one sheet of paper. How Do I... Click on How Do I... to open the operator manual containing the instructions and tips to help you take best advantage of the printer.

28

The Software

Printer Properties
The Settings card of the Printer Properties dialog box is used to: Define the printing quality Adjust the colours and printing intensity Select the paper media and paper size Select the orientation of the printed page Restore the factory settings.

How to Open Printer Properties

Printer Properties can be opened from inside an application or from Windows.

Nearly all applications enable you to open Printer Properties, by carrying out the following procedure: 1. From the File menu of the application select Set Printer (or Printer). 2. In the dialog box that appears, click on the Properties (Set, Options) button according to the application. 3. Change the settings as required.

Y Opening the application

Y Opening from Windows

Printer properties may be opened directly from Windows. In this case, the changed settings are applied to the printing processes of all applications (unless they are changed within the application itself). The opening procedure is as follows: 1. Click on Start and select Settings, and then Printers. 2. Click the right mouse button on the printer icon. 3. Click on Properties on the shortcut menu.

The Software

29

On-Line Help Guides

In addition to this manual, the following on line help is available: 1. Printer Driver on-line help 2. Troubleshooting

How to Access the Printer Driver On-Line Help

1. Click on Start. 2. Select Programs and then Printer name. 3. Click on the On-line help icon.

Y Direct access from Windows 95/98/Me/NT/2000/XP

Contextual access from the printer drivers Settings card 1. Open Printer properties (see How to Open Printer Properties). Click on the Help button in the bottom right-hand corner, or, select the parameter of the card you wish to modify and press the F1 key on your computer keyboard or, select the parameter of the card you wish to modify and click the right mouse button or, select the parameter of the card you wish to modify, click on ? in the top right-hand corner of the card, drag the ? onto the parameter selected and click.

Y Contextual access from the Printer Monitor card

1. Open the Printer Monitor (see How to Access the Printer Monitor). 2. Click on the Help button in the bottom right-hand corner, for each of the Printer Monitor cards, or, click on the On-line help button on the Printer Monitor Printer Care card

How to Access the Troubleshooting On-line Help

Y Direct access from Windows

1. Click on Start. 2. Select Programs and then Printer name. 3. Click on the Troubleshooting icon.

1. Open the Printer Monitor (see How to Access the Printer Monitor). 2. Click on the Troubleshooting button on the Status card of the Printer Monitor, to be guided to the solution to the problem corresponding to the error message displayed on the card, or, click on the Troubleshooting button on the Printer Monitor Printer Care card, to access the first page of the Help.

Y Contextual access from the Printer Monitor

30

The Software

Uninstalling the Software

If any problems that arise while a document is being printed or scanned are not put right by the normal checking procedures, it may be necessary to reinstall the drivers. To do this, click on the Uninstall icon/s created during the initial software installation procedure. This procedure will enable you to remove all the files loaded from the CD and/or created on the PC during the software installation procedure completely and correctly. You may then proceed to reinstall them.

The Software

31

Printing
Before Printing
To use the machine as a printer, proceed as follows: 1. Carry out the full machine installation procedure (see the Installation leaflet provided with the machine). 2. Make sure that the machine is on and active (the LCD must show the message COPIES: 1 100% PLAIN). 3. Make sure that the printer driver settings suit your requirements. 4. Make sure that the machine is selected as the output device for printing. At this point: 1. Start a word processor or desktop publishing application. 2. Open or create the document you wish to print, then edit and save it. 3. Select your applications Print command. 4. A window containing the printer settings will appear on your PC screen. 5. Select the paper type, size and source, as well as the number of copies you want to print (for further details, see the next section), make sure that the machine is selected as the printer to be used, and click on OK.

Selecting the Machine as the Output Device

The machine is normally set as the default output device during the printer driver installation procedure. If you have not made this selection yet, you can do so now, by clicking on Start, highlight Settings and click on Printers. Highlight the printer icon, click the right mouse button and then select Set as default. If you do not want to set the machine as the default printer, you can simply select it when you execute the print command.

32

Printing

Personalizing Your Printing Parameters

Always make sure that the Paper type, Paper size and Source printer driver settings suit the characteristics of the printing media you wish to use. In particular, the printer drivers colour adjustment is specifically set for the single media handled by the printer. If the settings of these parameters are incorrect a deterioration in printing quality may result. 1. To access the printer driver settings: In the Desktop window, click on Start, highlight Settings and then click on Printers. Click the right mouse button on the machines printer driver icon, and click on Properties to access the drivers properties. 2. Click on the Settings tab. A screen appears presenting all the parameters that may be used to make printer settings. A full description of these functions is provided in the on-line documentation installed together with the printer driver. 3. Any changes made to the parameter settings require confirmation before being saved. To confirm the new settings, click on the Apply button at the bottom of the screen. 4. Click on OK to exit from the Properties card and save the customized parameters or press Cancel to exit from the Properties card without saving the changes made. The Printer Monitor button gives immediate access to the Printer Care and Status functions. The Restore Defaults button, situated at the bottom of the screen, restores the factory settings.

Information About the Driver Settings

The information available about the parameters on the Settings card may be accessed in several ways: If the mouse pointer is left to hover over any parameter for more than 3 seconds, a visual indication of the parameters function will be displayed. This indication disappears as soon as you move the mouse. or Select the desired parameter and click the right mouse button. or Select ? in the top right-hand corner of the card, and drag it to the desired parameter. or Click on the Help button in the bottom right-hand corner of the card. In this case, you can access the entire Settings card section.

Printing

33

The scanner
You have a special application for scanning a document and saving it to a file, or converting a scan directly into an attachment to a mail (to do this you will need to have an e-mail application installed).

Before Using the Scanner

Before you can use the machine as a scanner, you must: Carry out the full machine installation procedure (see the Installation leaflet provided with the machine). Make sure that the machine is turned on and active; the LCD must show the message COPIES: 1 PLAIN). 100%

Scan to File
The Scan to file function is used to scan a document and save it on your PC: 1. Make sure that the machine and the PC are turned on, then place the document you are scanning on the machines glass exposure surface. 2. Click on the machine icon on the right-hand side of the Windows task bar : a drop-down menu will be displayed. 3. Click on the Scan to file item; the TWAIN scanning driver dialog box will be displayed thus enabling you to set the parameters and scan the document. 4. Once the scan has been completed, the driver dialog box will be closed and another will appear enabling you to save the file created. 5. Follow the instructions that appear on the display.

Scan to Mail
The Scan to mail function is used to scan a document and attach it to an e-mail: 1. Make sure that the machine and the PC are turned on, then place the document you want to send as an attachment on the machines glass exposure surface.

2. To activate the Scan to mail function, click on the machine icon on the right side of the Windows taskbar
drop-down menu will be displayed. 3. Click on the Scan to mail item; the document scanning dialog box will be displayed. 4. Once the scan has been completed, the dialog box will be closed and the dialog box of your e-mail application will be displayed, with the document already inserted as an attachment.

:a

You can modify the settings of the attached document (e-mail subject, name of attachment, format of attachment) and the scanning settings (resolution and type of scan): 1. Click on the machine and envelope icon on the right side of the Windows taskbar 2. A screen containing the items you can customize will be displayed. 3. Set the values of interest to you for the document that you attach to your e-mail. .

If the file format set is JPEG and the document is black and white, it will be scanned in grey tones.

Generic Scan
You can scan a document without using the Scan to file function: 1. Start your scanning application (which must however be TWAIN-compatible). 2. Place the document you want to scan on the machines glass exposure surface. 3. Select your machine as the source machine. 4. Start acquiring the image (by selecting the relevant option). 5. Click on the scan button in the scanning application dialog box. 6. Once the scan has been completed, the image will be displayed on the page of your application.

34

The scanner

Preventive Maintenance
The machine is designed to require minimum maintenance. Some simple operations should however be carried out regularly so as to ensure its correct functioning.

General Care
Safety
The machine and its supplies were designed and tested to meet strict safety requirements that ensure they conform to the safety and environmental protection regulations laid down by the competent authorities. All instructions and warnings given on the machine or provided together with it must be respected. Symbol: ! = Warning

The machine has an energy saving feature that reduces the consumption of current when it is idle. The machine may be left permanently on. The machine is to be connected to a power supply of the type indicated on the data plate. If you are not sure of the type of power supply available, call your local electricity board. The machine is to be installed close to an independent, easily accessible electrical power socket. Do not place any object on its power cable. Do not position the machine in such a way that the cable could get trodden on. The ON/OFF switch does not remove all power from the machine. The power cable should be unplugged to ensure that no power is present inside the machine. The use of extensions and adapters is not recommended and should therefore be avoided.

Use

Y Location

To ensure that the machine operates reliably and provides a satisfactory copying quality, you should: Place the machine on a flat, uniform surface in a well-ventilated room, close to an independent electrical power socket and in such a way that all its parts are easily accessible. Do not place the machine on trolleys or unstable surfaces or supports. Do not place the machine close to or on top of radiators. Do not install the machine inside other systems without adequate ventilation. Do not use the machine near water, in other damp places or outdoor environments. Recommended environmental conditions: Temperature: from 15 to 35 C / from 60 to 95F. Humidity: from 20% to 80%. Avoid installing the printer in a place where it is exposed to: Direct sunlight. Sudden changes in temperature or humidity.

Y Care
Do not remove the print head from the machine unless you wish to replace it. Do not place heavy objects, clips or staples on the machines surfaces. Do not pour liquids of any kind onto the machine. Always keep the cover closed irrespective of whether the system is working or idle. Avoid staring at the scanner lamps: these lamps produce an intense light which will not damage your eyesight but may cause temporarily impaired vision.

Preventive Maintenance

35

Y Cleaning

Always unplug the machine from the power socket before proceeding to clean it. Clean the document glass every day and whenever the need arises. Clean the machine casing regularly to prevent dust accumulating on it. Wipe with a soft, slightly damp, lint-free cloth. Never use aerosol detergents. Never spray or pour liquids directly onto the machine but onto the cloth.

36

Preventive Maintenance

Printer Care Functions

Press Press on the operator panel to access the menu. Continue to press to access the submenu, which contains five functions. until the LCD shows PRINTER CARE.

INK LEVEL When the LCD shows INK LEVEL, by pressing the print heads. to exit from the menu. Press

on the operator panel, you can check the percentage of ink left in

ALIGN PRINT HEADS This function should be performed whenever you insert, remove or replace a print head (see Replacing Print Heads). on the operator panel, you can start the alignment procedure. When the LCD shows this function, by pressing Once the alignment function has been completed, the machine will exit automatically from the menu.

CLEAN PRINT HEADS on the operator panel, you can execute a print head cleaning When the LCD shows this function, by pressing cycle. During the operation, the LCD shows CLEANING.... Once the cleaning function has been completed, the machine will exit automatically from the menu.

TEST PRINT HEADS on the operator panel to print the test page. While printing, the LCD When the LCD shows this function, press shows the message PRINTING. The print test contains technical information about the printer emulation, the firmware version and the conditions of the black and colour print heads. Once the page has been printed, the machine will exit automatically from the menu.

DIAGNOSTICS When the LCD shows this function, it also shows the number of pages printed (COPIES COUNTER). If you press , again, the LCD will show the release and the LCD shows SCANNER COUNTER (number of scans). If you press version of the machine with the date (REL. X.XX V.XXX DD/MM/YY).

Preventive Maintenance

37

Eliminating Paper Jams

If the sheet is already outside the printing area:
1. Remove the jammed sheet, pulling it gently forwards towards the output. 2. Examine the sheets in the automatic sheet feeder and, if necessary, eliminate any crumpled or torn sheets. 3. Repeat the paper loading procedure.

If the sheet is jammed inside one of the feeders:

1. Cancel the current printing operation on the Printer Monitor Status card and suspend the ones present in the printing queue. 2. Turn off the printer and unplug it from the power socket. 3. Remove the jammed sheet by pulling it gently from the rear of the feeder. 4. Examine the sheets in the automatic sheet feeder and, if necessary, eliminate any crumpled or torn sheets. 5. Repeat the paper loading procedure. 6. Reconnect the printer to the power socket and turn it on again. 7. Repeat the print command and reactivate those present in the printing queue. For a description of the paper loading procedure, see Loading Paper.

38

Preventive Maintenance

Transporting the Machine

If the machine has to be transported for any reason, it is important to take the following precautions: Always make sure that the print carriage is in its rest position. To ensure that this is the case, always turn the machine off BEFORE the PC. Unplug all cables. If possible, pack the machine in its original packaging. Take care not to drop the machine.

Servicing
In any calls made to the technical support service, it is important to provide the following information: Machine model, serial number, date of purchase.

Preventive Maintenance

39

Troubleshooting
If you have had problems while you were setting up your multifunctional copier, check that you have followed the instructions as given. If a repetition of the instructions is unsuccessful, see the appropriate topic in this section. If you have problems operating your multifunctional copier, or are unable to perform the operation you require, first check that you have followed correctly the instructions given in this manual. If, after repeating the procedure, you still have a problem, consult the following Problems and solutions table. During normal operation, an error condition will be signalled on the LCD and/or by the corresponding light indicators and/or an error message on your PC screen. If you detect serious mechanical damage to or a failure in the multifunctional copier, do not attempt to repair it yourself! CALL YOUR LOCAL HELPLINE. Problem
Missing or damaged parts. Multifunctional copier is not powered (the quality and intensity LEDs and the LCD are not on). When you press the ON/OFF switch on the multifunctional copier, there is no reaction. Multifunctional copier is not connected properly to the power supply.

Cause
Multifunctional copier is not connected properly.

Solution
Contact your retailer immediately. Check that the multifunctional copier is connected properly to the electrical power supply socket. Check that the multifunctional copier is switched on. Check that the interface cable between the multifunctional copier and the computer is connected correctly to both ports. Check that there are no error messages indicated on the LCD/PC screen or by any of the light indicators on the operator panel. If there are, correct the error condition. Check that you have configured your application correctly (see the On-Line Guide loaded with your driver, and your application manual). Try switching the multifunctional copier off and then on again. If you are unable to correct an error condition, switch off the multifunctional copier, disconnect it and call your local helpline.

Printer care functions in the Printer Monitor are not active. Machine failure (whole or partial).

Multifunctional copier is not connected properly. System error.

Check that the interface cable between the multifunctional copier and the computer is connected correctly to both ports. Switch off the multifunctional copier, wait a few seconds and then switch the multifunctional copier on again. If the failure condition persists, switch off and disconnect completely the multifunctional copier and call your local helpline.

Problems with paper

CHECK PAPER message on the LCD. CLEAR PAPER JAM message on the LCD. No paper. There is no paper in the paper tray. Load paper, following the instructions given in Loading paper. If the sheet is already outside the printing area 1. Remove the jammed sheet, pulling it gently forwards towards the output. 2. Examine the sheets in the automatic sheet feeder and, if necessary, eliminate any crumpled or torn sheets. 3. Repeat the paper loading procedure.

Paper jam.

40

Troubleshooting

If the sheet is jammed inside one of the feeders: 1. Cancel the current printing operation on the Printer Monitor Status card and suspend the ones present in the printing queue. 2. Turn off the printer and unplug it from the power socket. 3. Remove the jammed sheet by pulling it gently from the rear of the feeder. 4. Examine the sheets in the automatic sheet feeder and, if necessary, eliminate any crumpled or torn sheets. 5. Repeat the paper loading procedure 6. Reconnect the printer to the power socket and turn it on again 7. Repeat the print command and reactivate those present in the printing queue. For a description of the paper loading procedure, see Loading Paper. Make sure that there is not too much paper in the input tray. Check that the paper is positioned correctly in the input tray. Check that the size and weight of the paper you are using are within the limits allowed. Make sure the correct paper size, type and source is selected in the Paper/Output tab of the Printer Monitor and/or in the Features menu.

Copy/print media is not loaded.

The copy/print media you are using is: 1. too thick, 2. successive together, sheets are stuck

Remove all the copy/print media from the input tray and: 1. Check that it is within the specifications indicated for the media type you are using,

2. 3. has not been loaded correctly in the input tray. 3.

Fan it thoroughly before reloading it in the input tray,

Reload it in the input tray and close the margin guides so that it feeds without being held too tight or too loose. Make sure the lateral guide on input tray is positioned correctly against the paper edges.

Copy/print media repeatedly jams or the multifunctional copier tears the corners.

1.

The copy/print media is not held correctly in the input tray.

1.

2.

The wrong size copy/ print media is loaded.

2.

Load the correct copy/print media size in input tray OR select the correct setting for the currently loaded paper using the Paper key on the operator panel/in Properties in multifunctional copier printer driver. Remove the sheet(s) that have caused the jam; remove all the media from the input tray; check for and removed damaged or curled paper; reload media in input tray. Switch on multifunctional copier/computer. In some cases, your computer may still have the copy/print job queued. You will be request to confirm OK to complete. Otherwise, you will have to start the copy/print job from the beginning. See previous item 3.

3.

The leading edge of the copy/print media is damaged or bent, or the media is not in perfect condition.

3.

Copied/Printed document is not ejected.

1.

Multifunctional copier/ computer switched off before copy/print operation is completed.

1.

2. More than one sheet of copy/ print media is fed at a time.

Paper jam.

2.

The media you are using has not been fanned sufficiently.

Remove all the copy/print media from the input tray and fan it thoroughly before reloading it.

Troubleshooting

41

Printing on the media is crooked.

Media has not been loaded correctly in the input tray.

Remove all the copy/print media from the input tray, then reload it, closing the lateral guide so that it feeds without being held too tight or too loose.

Problems with print head Lines or dots are missing from the copied/printed characters. Print head is not inserted correctly in the carriage. The electrical contacts are dirty. Copied/printed characters are faint. One or more of the print jets are obstructed. Multifunctional copier not powered. No paper in the input tray. Shipment blocks/tape still in place. Blank page copied. Protective tape still on the print head. Document to be copied is not facedown on the document glass. Print head is out of ink. Remove and re-insert the print head, making sure it is fixed correctly in the carriage. Remove the print head and clean the electrical contacts both on the head and in the carriage. Re-insert the head, fixing it correctly. Perform the Clean function.

Problems when copying

No pages copied. Switch on your multifunctional copier. Make sure there is paper in the input tray. Remove blocks/tape. Remove the protective tape covering the head nozzles. Make sure the document you are copying is placed print-side down on the document glass. The print head may need replacing. The best way to check this is to print a test page. If one or more of the colours do(es) not print, replace the print head. Remember to align the print head whenever you replace it. To save your current settings as defaults: 1. Press the Menu button on the operator panel until Default Settings appears, 2. Choose the appropriate settings 3. Press Select to memorise each setting, 4. Press Clear to exit from the menu. The operator panel light indicators/LCD will now show the settings you have made. Change the speed and quality of your copy job: Best is the slowest setting but has the highest quality. Draft is the fastest setting and has the lowest quality. If the copy job is already running, press the Clear button to cancel it. Press the B/W Copy button. When you first switch on the multifunctional copier, it requires some time to warn up. The LCD will indicate when the multifunctional copier is ready to copy. Dirty document glass slows down the copy process. Clean the glass and restart your job.

Settings made on operator panel are not retained.

Settings have not been memorised.

Copying job is taking too long.

Best copy selected.

Colour copying is selected, but the document to be copied is black and white. The copier is not ready to operate.

The document glass is dirty.

Poor quality copies

Copies are faded or colours are dull.

Incorrect paper type setting.

Make sure that the paper type selected on the front panel display is the same as the type of paper actually loaded in your multifunctional copier. Press the Copy Quality button to select better copy quality.

Copy Quality setting is inadequate.

42

Troubleshooting

Colour Intensity setting is inadequate. Print head needs replacing.

Press the Colour Intensity button to select better colour intensity. Check the print head by printing the test page. If necessary, replace the print head. Remember to align the print head whenever you replace it. Clean the glass and/or the underside of the copier cover with a soft, damp cloth. Some types of originals, such as newsprint or newspaper photos do not copy well. When material is reprinted, repetitive patterns may be visible on the copy. Try to eliminate the patterns by reducing the copy size or by placing the document at an angle on the glass. Make sure that the paper type indicated on the LCD is the same as the type of paper actually loaded in your multifunctional copier. Run the Clean function: if the copy quality does not improve, remove and clean the print head manually, then print a test page. If necessary, replace the print head. Remember to align the print head whenever you replace it.

Glass and/or under-side of copier cover is/are dirty. Poor quality original.

Repetitive patterns are visible on the copy

Document being copied is already a copy, not an original.

Incorrect Paper Type setting

The print head jets may be clogged

Paper wrinkled and very wet

Paper Type setting does not correspond to the media loaded in the input tray (e.g. Paper Type is Transparent but Plain paper is loaded in the input tray.) Page has very dark colours

Change the Paper Type setting OR load the input tray with paper indicated by the current setting.

Press the Colour Intensity button on the operator panel to lighten the copy. Countercrease the fold or place a book on top of the original to minimise the fold. Copy again, and do not to lift or press down on the copier cover while the copy is being made.

White lines on the copy

The original has been folded.

Copied image seems to have shifted or jumped

Copier cover was lifted or uneven pressure was applied to it during copying. Copying on the wrong side of the paper Original not positioned correctly on copier glass. Wrong enlargement ratio

Copies streaked, smeared, or with horizontal lines Incorrect image placement on page or edges cut off

Make sure to put the paper/print media is print-side down. Make sure the original is aligned both horizontally and vertically with the scale at the edge of the document glass. The enlargement ratio currently selected is making the copy too large or too small. Correct the setting. The paper size setting currently selected does not correspond to that loaded in the input tray. Load the correct paper size OR change the setting. Align the original correctly against the scale at the edge of the document glass. Position the guides correctly.

Wrong paper size

Copies are crooked

Original not placed correctly on the copier glass. Lateral guide on the ASF is not position correctly against the paper/media edges.

Troubleshooting

43

Problems when printing Print test did not run. Multifunctional copier not ready to print. Switch off the multifunctional copier, wait a few seconds and then switch it on again. Repeat the selection from Menu using the operator panel or click the appropriate button in the Printer Care tab in the Printer Monitor. The LCD shows CHECK PAPER. Load paper/printing media in the paper tray, following the instructions given in Loading paper. The LCD shows INSERT PRINT HEAD. Remove and/or re-insert the print head correctly, following the instructions given in the Installation sheet, or in the Replacing the print heads paragraph. Run the Clean function from the Printer Monitor and/or clean the print head contact/jets (see Cleaning the print heads). Open the Printers folder, click the multifunctional copier icon and then, from the File menu, click Set As Default. The LCD shows CHECK PAPER. Load paper/printing media, following the instructions given in Loading paper. Remove the print head from the multifunctional copier and remove the protective tape. Always remove the protective tape from a new the print head BEFORE inserting the head in the multifunctional copier. Failure to do so may render the print head unusable and/or cause damage to your multifunctional copier. Print head out of ink or print jets on head require cleaning. Incorrect text/image placement on page: Wrong page orientation. Try printing the test page to verify the print head condition, and if necessary replace the empty head . Check that the page orientation selected in your software program matches the page orientation setting in the Properties dialog box of your multifunctional copier driver, and that these both correspond to the page size you are using. Remember to align the print head whenever you replace it. Make sure that the paper is of a manufacturer-approved type and that it is loaded correctly in the paper tray and that the adjustable lateral guide is properly closed against the paper. Load only ONE type of paper at a time in the paper tray and make sure this type is selected in the corresponding Properties dialog box in your multifunctional copier driver. Make sure margin settings for the document do not exceed the print line length for the paper size you are using. Check that the document you are printing will fit on the paper size you are using. Check that the page orientation selected is the correct one. Make sure the adjustable lateral paper guide of the paper tray is closed properly against the paper.

No paper in input tray.

Print head not inserted correctly or is out of ink

Print head contact/jets require cleaning.

No pages exit from multifunctional copier

the

Multifunctional copier is not selected as output device. No paper/printing media in the paper tray.

Multifunctional copier produces a blank page

Print head still has its protective tape.

Colours not aligned correctly Printout is slanted or skewed

Print head is not aligned correctly. Non-approved paper type or paper not held correctly.

Text or graphics are cut off at the edges of the page

Incorrect margin settings Incorrect paper size.

Portrait / Landscape Paper not held correctly.

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Troubleshooting

Poor print quality:

Printout is faded or colours are dull

Wrong Print Quality setting

Unless you are printing draft copies, you should select the Normal or Quality print quality setting in the Properties dialog box of your multifunctional copier. Check that the Paper Type setting selected in the Properties dialog box of your multifunctional copier driver corresponds to the paper/media you are using. Always use manufacturer-approved paper types and printing media. Check the ink level in the print heads (in the Printer Care tab in the Printer Monitor). Replace the print head if necessary. Run the Clean function to clear the print head jets and/or clean the print head contacts. Make sure that Paper Type and Print Quality settings are compatible. Some Paper Type settings (such as Transparency) and Print Quality settings (such as Best) require more ink than others. For example, if you are printing on transparencies, make sure you have chosen Transparencies as your Paper Type. Always use manufacturer-approved paper types and printing media. Always give the printed document time to dry. If necessary, remove it from the output tray as soon as it exits from the multifunctional copier and leave it to dry elsewhere before handling it. Make sure you are printing on the correct surface of the print media. Always use manufacturer-approved paper types and printing media. If the printed page is wrinkling due to too much ink, try reducing the Print Quality setting. Check the print head condition. If necessary, run the Clean function to clear the jets. Check that you have selected the correct Paper Type setting for the type of print media you are using. Always use manufacturer-approved paper types and printing media. Check the print head condition. If necessary, run the Clean function to clear the jets and/or clean the contacts. Check the ink level in the print head. If necessary, replace the print head. Remember to align the print heads whenever you replace them. Check the type of font you are using in your document. Using TrueType fonts you can ensure that your multifunctional copier is able to print smooth character outlines. When selecting a font for your document, look for the TrueType icon. Paper that is heavily textured or does not accept ink well can cause graphics and text to print poorly. Always use manufacturer-approved paper types and printing media.

Non-approved paper type or wrong Paper Type setting

Low ink level

Blocked print jet or dirty electrical contacts on the print head

Colours are bleeding into each other

Wrong/incompatible Paper Type/Print Quality settings

Ink is smearing onto white (blank) areas

Document handled before ink was completely dry

Printing on wrong side of media

Too much ink printed

Print jets dirty

Ink is not filling the text or graphics completely

Wrong Paper Type selected

Print jets/electrical contacts dirty

Low ink level

Character outlines in the text are not smooth

You are not using a TrueType font

Non-approved paper type

Troubleshooting

45

White lines appear between adjacent black and colour areas, or black and colour overlap
Page content incorrect is incomplete/

Print head is not aligned

Align the print head.

Meaningless characters printed

Another printer is selected

Check that your multifunctional copier is selected as the current printer. Open the Printers folder, click the multifunctional copier icon and then, from the File menu, click Set As Default. Check that your document file is not corrupted. Try turning the multifunctional copier off for a few seconds; delete all print jobs from the print queue on your computer. Switch on the multifunctional copier and try printing again. If this doesn't correct the problem, turn it and the computer off for a few seconds, turn them both back on (multifunctional copier first), and then try printing again. Check whether the font that is printing incorrectly is available in your software program (by looking in the Text Font drop-down list) and that it is a TrueType font. When selecting a font, always look for the TrueType icon. Assic Make sure you correctly format the fonts you're using. E.g.: in a paint program, format the words in the font size you want; do not enlarge them by dragging and sizing. Check the ink level in the colour print head. If one or more of the colours have run out, you must replace the colour print head. Remember to align the print heads whenever you replace them. Check that the media on which you are printing is that selected in the driver settings. Greyscale may be selected in the multifunctional copier Properties dialog box. To print in colour, change this setting. The hue or tone of colour is not correct. Select Automatic in Image Settings in the multifunctional copier Properties dialog box.

Fault in document file Multifunctional copier/computer communication problem

Wrong fonts printed

Font in document is not handled by the multifunctional copier or is not a TrueType font.

Font is not sized correctly

Colours not reproduced correctly

Low ink level

Media/setting mismatch

Wrong Image Setting selected

Printing job is taking too long

Best (Quality) printout selected

Change the speed and quality of your print: Best (Quality) is the slowest setting but has the highest quality. Draft is the fastest setting and has the lowest quality. If you selected the wrong paper type, it may slow down the print process. Select the paper type setting that corresponds to the content of the input tray OR remove the paper currently in the tray and load that corresponding to the paper type setting.

Wrong paper type selected

Problems when scanning

Preview of the scanned document does not appear on screen. Copy/print job is running. Wait for the copy or print job to be completed before scanning.

Original not placed correctly on the scanner glass. Shipment block/tape still in place.

Place the original face down and align it correctly against the scale at the edge of the document glass. Remove block/tape.

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Troubleshooting

Multifunctional copier not selected as the Input device or wrong scanner selected. Multifunctional copier is not connected properly. Scan quality is poor

Select multifunctional copier as the default scanner.

Check that the interface cable between the multifunctional copier and the computer is connected correctly to both ports.

Printout is faded or colours are dull

Scanner lamp is too dim.

The scanner lamp requires replacing. Call your local helpline. DO NOT attempt to change the lamp yourself.

Multifunctional copier is not connected properly. Glass and/or under-side of scanner cover is/are dirty. Poor quality original.

Check that the interface cable between the multifunctional copier and the computer is connected correctly to both ports. Clean the glass and/or the underside of the scanner cover with a soft, damp cloth. Some types of originals, such as newsprint or newspaper photos do not scan well. Make sure that your multifunctional copier is selected as your current printer. If you are printing to a printer other than multifunctional copier, you must select that printer type within the scanning software. Your scanner application allows you to differentiate between image types. Always select the type that corresponds to or most closely fits the image you wish to scan. E.g. If the original picture was identified as a drawing, select Photograph as its picture type and then print the picture to see if this setting improves the quality. Note: More memory is needed for a photograph than a drawing, and the photograph may include areas of grey that were not in the original drawing. Try to eliminate the patterns by reducing the copy size or by placing the document at an angle on the glass. Position the original correctly, aligning it with the scale at the edge of the glass. Make sure that your multifunctional copier is selected as your current printer. If you are printing to a printer other than multifunctional copier, you must select that printer type within the scanning software. Note: It may not be possible for your scanner application to eliminate ragged edges when scanning for a low-resolution printer or for the screen. Try to eliminate the patterns by reducing the copy size or by placing the document at an angle on the glass. Your scanner application may not be able to recognise the characters and process them correctly. You may see joined characters in the scanned document. Joined characters are two or more characters that appear as one, such as when an m appears in place of rn. This problem occurs when the page has a coloured background or the font creates tightly spaced characters (for example, Times Roman.) The scanner cover must be closed the entire time you are scanning.

Repetitive patterns are visible when the scanned picture is printed

Wrong printer type specified.

Incorrect picture type selected.

Document being scanned is not an original.

Diagonal lines look ragged

Original not positioned correctly on the scanner glass. Wrong printer type specified.

Scanned picture on screen is not very good

Document being scanned is not an original. Poor quality original.

Scanner cover open.

Troubleshooting

47

Glass and/or under-side of scanner cover is/are dirty. Poor screen image.

Clean the glass and/or the underside of the scanner cover with a soft, damp cloth. To display pictures as accurately as possible on your screen, the screen resolution should be a high number of colours (for example, 256 colours). To change the screen resolution, see your computer settings in Control Panel (in My Computer/Main of Program Manager). Note: The screen image is not always an accurate representation of the printed picture. Try printing your picture to see if the quality is better than the screen. Try selecting a different picture type or a different print or scan resolution.

Scanned image lacks detail when printed.

Something on the page is missing or incorrect.

Incorrect settings.

Poor character recognition

Poor quality original.

You may also see split characters in the scanned document. Split characters occur when one character is read as two or more, such as iii for m. This can occur when several iterations of photocopying reduce the contrast between the printed text and the page. To fix the problem, photocopy the page to darken it before scanning. If the original you are trying to scan has unusual or very small fonts, your scanner application may process them inaccurately. Documents with grey text or black text on a grey background may not scan very well because of poor contrast. Try lightening the document by using the Copy Intensity button on the operator panel and then copying the document. Re-scan the copy using your scanner application. Text colour in documents, particularly blue, yellow and most pastels, can cause the text to blend into the background, and the text may not be processed correctly by your scanner application. It may not be possible to scan and edit this text. Check to make sure the document you want to scan is placed print-side down on the glass and aligned correctly with the scale at the glass edge. Ensure that the document does not move or that it is not removed from the glass between the time you preview scan and when you click the Scan button. Accurate scanning depends on the page remaining in the same place. The selection border allows you to indicate the area you want scanned and reduces the scanning time. It also helps you manage the size of the files created when you save scanned pictures. Make sure the selection border in the preview area outlines the correct picture. If a selection border is not drawn, the whole page is scanned during the final scan.

Unusual fonts or mixed fonts and sizes in the original document. Poor contrast in the original document.

Missing text

Wrong picture is being scanned

Wrong picture on glass.

Original picture or page moved or removed from the glass

Moving selection border in the preview area outlines the wrong picture

Glass and/or under-side of scanner cover is/are dirty.

Clean the glass and/or the underside of the scanner cover with a soft, damp cloth.

48

Troubleshooting

Scan job is taking too long.

Wrong cable. Large colour original.

Call your local dealer. The larger and more coloured the original document is, the longer it will take to scan. In this case, the file will be bigger and will occupy more space on the PCs hard disk; for example: A 1"x1" colour picture at 300 dpi occupies about 270 kbytes, The same colour picture at 600 dpi occupies about 1Mbytes, The same colour picture at 4800 dpi occupies about 69 Mbytes.

Troubleshooting

49

Status messages
Multifunctional copier status Message on LCD

Y Stand-by mode
stand-by stand-by and power saver condition sleep Copy mode copying

COPIES: scale % COPIES: scale % LCD off

No of copies Type of paper No of copies Type of paper

Y Print mode
PC connected Printing Copy operation started during a print job Copying while a print job is paused COPY button pressing during a print job Scan mode PC connected SCANNING

COPYING scale % No in progress/quantity COPIES: No of copies scale % Type of paper PC PRINTING NOT ALLOWED NOT ALLOWED NOT ALLOWED PC SCANNING PC SCANNING

Error messages
Multifunctional copier status Message on LCD

Y Stand-by mode
Change print head No print head Other brand of print head Copy mode Paper jam No paper/paper misfeed

NEW HEAD? - = NO + = YES CHECK PRINT HEAD CHECK PRINT HEAD PAPER JAM CHECK PAPER PRESS CONFIRMATION WRONG PRINT HEAD PLEASE WAIT ABORTING COPY NEW HEAD? - = NO + = YES PAPER JAM PRESS CONFIRMATION CHECK PAPER PRESS CONFIRMATION WRONG PRINT HEAD

Wrong print head CLEAR pressed

Y Print mode
Paper jam

Change print head

No paper/paper misfeed Wrong print head

50

Troubleshooting

Product characteristics
Basic features
Description Desk-top colour copier, flatbed scanner and thermal (bubble) ink-jet printer with PC software drivers Thermal ink jet, with water-resistant ink Black non-refillable (optional) 4-colour non-refillable Automatic through automatic feeder Plain paper: up to 50 sheets (80 g/m - 21 lb. paper) 2 Envelopes: up to 5 envelopes (80 g/m paper) Plain office paper Transparencies High resolution glossy/coated papers Envelopes Note cards T-shirt transfers Banner Single sheets: 60 to 135 g/m (16 - 36 lbs.) 2 Envelopes: 75 to 90 g/m (20 -24 lb.) 2 Note cards: 110 to 200 g/m (29 - 53 lbs.) 2 Special printing media (Coated, Glossy): up to 150 g/m (40 lb.) Transparencies: 90 - 125 m Single sheets: A4, A5, US Letter, US Legal, US Executive, A6, B5, Folio, Statement Envelopes: COM-10, DL, C6, C5, B6, B5 Envelope, Monarch Note cards: 4 x 6 in, 5 x 8 in, A6 User-defined: min. 4 x 5.8 in; max. 8.5 x 14 in Up to 1200 x 1200 dpi For USA and Canada Safety regulations: FCC cCSAus IEC 1950 For EEC: Safety regulations: CE marking GS Tv Electromagnetic compatibility: CE marking EN 55022 Class B EN 50082-1 (1997) EN 61000-3-2 EN 61000-3-3 Recommended Environment Sound level Operating Temperature: 60 to 95 F - 15 to 35 C Relative Humidity: 20% - 80% < 52 dB in high quality printing mode
o o 2 2

Output Technique Print heads

Paper Handling Automatic Feeder Capacity (A4/Letter size) Paper Type

Paper Weight

Paper Size

Graphic Resolution Product Certification

Product characteristics

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Electrical Characteristics

Power supply voltage: 115 VAC - 240 VAC 15% + 10%; 50 - 60 Hz Power absorbed: multifunctional copier off - max. 2,63 watt multifunctional copier in sleep mode 11 watt typical printer operation 23 watt typical scanner operation - 31 watt

Physical Characteristics

Height Width Depth Weight

9,05 in(230mm) 13,78 in(350mm) 5,90 in (150mm) 12,1 lbs. (5,5 kg)

Copier module
Copying Speed Black: Up to 7 copies per minute Colour Up to 3 copies per minute Counter Multicopies Total number of pages printed up to 50

Printer module
Throughput
N.B.: this value may vary depending on the print mode, the software application and/or the type of computer used.

Windows environment: up to 7 pages per minute (black) Printer Memory 2 Mbytes incorporated RAM 0.5 Mbytes input buffer Parallel (Centronics) IEEE 1284 USB

Interfaces

Scanner module
Technology Scanning method Max. scan size Software modules CIS Flatbed - 1 pass A4 / US Letter Twain driver

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Product characteristics

Consumables
Olivetti consumables can be purchased in your local point of sale or from authorised Olivetti dealer nearest you. For information about accessories, you can call Olivetti Tecnost dealers directly, in individual countries.

Print Heads
Print heads can be ordered with the following part numbers: Type XP11: black single-block print head, normal capacity XP01: black siingle-block print head, high capacity XP13: 4-colour single-block print head, normal capacity XP03: 4-colour single-block print head, high capacity Part number B0288 Q B0217 G B0315 A B0261 L

A print head case (code B0251 J) is available for users who wish to use a black print head as well as the colour print head provided.

Print Supports
In order to obtain the best printing quality, both colour and black and white, use the print supports that can be ordered with the following part numbers: Type Olivetti Lexikon common paper Olivetti Lexikon JP High Resolution coated paper Olivetti Olivetti Olivetti Olivetti Olivetti Olivetti Olivetti Olivetti Olivetti Lexikon JP Premium High Resolution coated paper Lexikon JP High Resolution Transparencies Lexikon Photo Glossy (polyester) paper Lexikon JP Premium paper Lexikon JP Iron-on transfers Lexikon sticker labels Lexikon Business Cards Lexikon Greeting Cards Lexikon audio cassette cards Part number B0187 T B0093 Y B0249 Y B0036 W B0035 V B0090 H B0094 Z B0185 Z B0177 G B0175 E B0176 F

Consumables

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