RENSSELAER POLYTECHNIC INSTITUTE

Lally School of Management and Technology

Statistics and Operations Management I

MGMT 6100 Fall 2011 Syllabus

Instructor Name: Muge Yayla-Kullu Office Location: Pittsburgh 2124 Office Hours: Thursdays 2:00-4:00pm or by appointment

Starting Date of Course: Aug 29, 2011 Tel. No.: (518) 276-3337 office (919) 260-2788 cell phone Fax No.: (518) 276-8661 Email Address: yaylah@rpi.edu URL: http://rpilms.rpi.edu/

COURSE DESCRIPTION: This course is designed to provide all MBA students with an understanding of statistics and operations management. The statistics module introduces students to data analysis for supporting decision-making such as probability, statistical inference and sampling, hypothesis testing, and regression analysis. Business applications of these techniques are emphasized. Students in this course will acquire expertise in computer based methods for data analysis and decision making through analysis of business datasets. The operations management module prepares students to describe, gather and analyze business data, and to use statistical and management science tools to make effective business decisions in the management of both services and manufacturing. The course will help solve business problems with quantitative techniques and highlight the advantages that the operations management can provide for the organization.

COURSE OBJECTIVES: Statistics Module: The purpose of this module is to provide you with a strong background in statistical principles. The emphasis will be on learning how to be an intelligent "consumer" of statistics, rather than on how to become a statistician. You will become skilled in performing certain standard statistical analyses. In addition, you will acquire the ability to effectively evaluate and act upon statistical reports and data relating to applications in business. The major objectives of this module are to help you to learn: 1. Techniques of statistical description and presentation of data 2. To use statistics to answer common business questions 3. How to report statistical results clearly and concisely 4. The use of computers in statistical calculations MGMT 6100 Statistics and Operations Mgmt. I Page 1

Operations Management Module: The basic purpose of this module is to provide you with a broad understanding and knowledge of operations management concepts. Such concepts include (but are not limited to) forecasting, inventory, capacity management, and quality management. Emphasis will be placed on the application of these concepts to actual business situations. The major objectives of this module are to help you to: 1. Be able to use a variety of forecasting techniques. 2. Understand the importance of quality management and statistical process control. 3. Understand the concepts and techniques of inventory management for independent and dependent demand items. 4. Know the differences between push and pull systems. 5. Be able to successfully plan the capacity and workforce. REQUIRED TEXTS: 1. Essentials of Statistics for Business and Economics, 6th Edition. David R. Anderson, Dennis J. Sweeney, Thomas A. Williams. Cengage Learning. 2012. 2. Operations and Supply Chain Management, 13th Edition. F. Robert Jacobs, Richard B Chase. McGraw Hill Companies. 3. MGMT-6100 Course Pack. Harvard Business School. (Available at the RPI bookstore).

COURSE REQUIREMENTS: Participation: Lectures as well as in-class exercises will be the predominant form of the class. A full interchange between you and the professor is expected during the class discussions and in-class exercises. The purpose of participation in class discussions is to help you assess your own understanding of the lecture material and for effective learning in the class. You can refer to any notes and textbook and are encouraged to discuss with your classmates and me. It is also expected that you are prepared for class including having read the assigned material before the class for the given day. Attendance and Laptops/Calculators/Cell Phones: It is expected that each student be in attendance at each class session. A significant amount of materials will be covered in each class. If you are unable to attend a class, it is your responsibility to find out what you have missed. I strongly encourage that you bring your laptop and calculator for in-class exercises. Use of computer/cell phones during class for purposes other than this course is not allowed (no IMs, facebook, twitter, or web surfing!). Cell phones ringers must be off.

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Case study Reports : 3 case studies will be examined in this course. Case studies will prepare you to identify the real problem in a business situation. Cases help you to appreciate the situation, its background and importance, and to assess the decision alternatives with their implications. # Case 1: Kristen's Cookie Co. (A) (Roger E. Bohn). Harvard Business School, Case number: HBS 686093. # Case 2: Marriott Rooms Forecasting (Samuel E Bodily). Darden School of Business, Case number: HBS UV0353. # Case 3: Deutsche Allgemeinversicherung (David M. Upton). Harvard Business School, Case number: HBS 696084. Each student in the class will be a member of a case study team. Student teams of four people will be formed. Teams should be formed and emailed to me no later than 3-Oct-11, Monday. Although the preferences of individual students will be honored as long as it is possible, the instructor reserves the right to alter the team membership. Students who are unable to form a team of an appropriate size should contact me as soon as they can; so that I can assure that all students are members of a team. For each case study, you will prepare a typewritten case report of at most 5 pages (except Appendix) as a team. In your report, summarize the case in 1 paragraph, explain the major problem, propose and defend your solutions to the major problem. Cases require computations to substantiate recommendations. In your report, you are expected to use analytical arguments with a clearly identifiable cause-effect relationship(s). The case reports are due at the beginning of the class period. Late reports will NOT be accepted. Each team member will be REQUIRED to provide an evaluation of team members. Peer evaluation forms will be posted online and should be turned in (or emailed) to me before the last day of class. Peer evaluations will be used as a multiplier to calculate the final case study grade. Examinations: There will be three tests on 11-Oct-11, Tuesday; 14-Nov-11, Monday and 5-Dec-11, Monday. Each of the tests will primarily emphasize the material covered during the preceding 3-4 weeks. Tests are individual work; students cannot collaborate in any way. Make-up exams will NOT be given. Exceptions to this policy include officially sanctioned RPI activities in which you are a necessary participant. To qualify for make-up under the above stated exceptions, a student must provide a written request for an excused absence -- and verifiable documentation of the anticipated absence -- in advance of occurrence of the absence.

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GRADING: 30 % Case Studies 40 % Test 1 10 % Test 2 20 % Test 3 Total: 100 % Up to 5 % Bonus for Class participation Rule of Thumb for grading: 100-90 A,A-; 89-80 B+,B,B-; 79-70 C+,C,C-; 69-60 D+,D.

ACADEMIC INTEGRITY: Student-teacher relationships are built on trust. For example, students must trust that teachers have made appropriate decisions about the structure and content of the courses they teach, and teachers must trust that the assignments that students turn in are their own. Acts, which violate this trust undermine the educational process. The Rensselaer Handbook of Student Rights and Responsibilities defines various forms of Academic Dishonesty and you should make yourself familiar with these. In this class, (1) Tests are individual work; students cannot collaborate in any way. Copying, communicating or using any materials during a test is cheating. (2) Students can only put their names on any group submission/work if they are present and contributed to the work. Submission of any assignment that is in violation of this policy will result in an F grade from the course and the student will be reported to the authorities.

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COURSE SCHEDULE:
Date Topics 29Aug11 HurricaneIreneNoclasses. 5Sep11 LaborDayNoclasses. Welcome&class 12Sep11 DescriptiveStatistics overview Discrete Continuous 19Sep11 Distributions Distributions 26Sep11 Sampling IntervalEstimation 3Oct11 Hypothesistesting 11Oct11 Test1 IntrotoOperations 17Oct11 Mgmt. 24Oct11 Casestudy(Cookie) 31Oct11 Halloween Casestudy(Marriot) 7Nov11 CaseStudy(DAKG) 14Nov11 Test2 21Nov11 InventoryMgmt. 28Nov11 MPS/MRP 5Dec11 Test3 Regression Grading Chapters

IntrotoProbability WaitingLines

CapacityMgmt.

40% 10% 10% 10% 10%

ASW 1,2,3,4 ASW5,6, JC7A ASW7,8 ASW 9,12,13 JC1,2,5 HBSnote JC15 JC9,9A JC16 JC17 JC18,13

Processanalysis

Forecasting StatisticalQuality TotalQualityMgmt. Control Sales&OperationsPlanning

JIT 20%

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