JUSTIN FROST

15739 Flackwood Avenue Apple Valley, MN 55124 952-607-9772 l stlfanman28@yahoo.com

PERSONAL SKILLS
WELL ORGANIZED AND DETAIL ORIENTED STRONG INTERPERSONAL AND COMMUNICATION SKILLS EFFICIENT AT MANAGING MULTIPLE PRIORITIES AND WORKING UNDER PRESSURE TO MEET DEADLINES THRIVE IN POSITIONS THAT INVOLVE CHALLENGES, CREATIVITY, AND TEAM WORK

WORK EXPERIENCE
Community Connector, ECC Social Connections and Innovations Team Best Buy Co., Inc. Nov 2009 - Present Richfield MN

Administrator for Best Buy Community Forums: Delegate E-mail and Community Forum assignments to team members. Mitigate brand risk issues; provide insight to peers, and responses that align with Best Buys tone and policies. Social Media Specialist: Research and manage multiple customer service issues assigned from external sources as well as social media channels such as Facebook, Community Forums, and Twitter Communication Specialist: Act as a liaison between corporate and retail or other internal/external contacts and/or vendors through emails or phone conversations about customer situations to effectively solve customer concerns in a timely manner Exclusive Brands Strategist: Support consumers technical questions for Rocketfish and Insignia Community Forums and distribute weekly Excel spreadsheet reports displaying forum traffic, customer and competitive productivity; notify Exclusive Brands teams of any trending issues Project Management: Rocketfish Gaming Accessories: Audit Rocketfish gaming accessories and make necessary corrections to ensure product content/support SKU and material consistency between Bestbuy.com and Rocketfish.com websites. Partner directly with Product Manager, BestBuy.com, and other internal teams to integrate necessary changes to product SKUs Exclusive Brands: Develop and strategize a more extensive presence for Exclusive Brand products. Budget analysis, lead meetings and presentations, supervise team members on responsibilities. Work with Product Managers, Web Analysts, Merchant teams to exceed goals Knowledge Base Articles: Create over 400 articles related to Exclusive Brand products that provide a means for information to be collected, organized, shared, searched and utilized. These articles saved Exclusive Brands and Best Buy over $2,000 per month Consumer Relations Agent Best Buy Co., Inc. Oct 2008 - Nov 2009 Richfield MN

Solve customer conflicts. Integrated corporate and retail policies, procedures and empowerment decisions to retain customer satisfaction Gained excellent customer service, problem solving and conflict management skills through a variety of interactions with numerous customers Researched questions and concerns raised from field employees to come up with proactive solutions Loan Officer TCF Bank Jun 2007 Jul 2008 Minneapolis MN

Created sales, solicited new customers and maintained current portfolio customers by writing new loans such as auto, secured, home equity and home equity lines of credit Maintained and exceeded average of 6 loans per month for 9 months

Corporate Trainer Next Wave Concepts

Apr 2006 Jun 2007 Bloomington MN

Coached and trained new recruits (8 per month) on all business operations Performed Door to Door Sales of promotional campaign packages for clients such as Minnesota Twins, Papa Johns, K-Designers, DirecTV, and Minnesota Timberwolves Millwork Associate Menards Jan 2006 Apr 2006 Eden Prairie MN

Helped with store remodels with use of plan-o-grams and store signage displays Completed sales, customer service, kitchen design, inventory/freight, and assisted other departments as needed Assistant Manager Party America Feb 2005 Dec 2005 Eden Prairie MN

Participated in corporate remodels of retail store locations, which included plan-o-grams to give them a fresh, new appearance Performed customer service, sales, merchandising, hiring/firing, supervising employees on their duties, money management, and inventory/freight Managed daily duties of 12 employees and ensured goals were met, and handled customer service issues accordingly Created orders for wedding and party invitations, special occasions, and birthdays according to customer needs

EDUCATION
Saint Louis University, St. Louis, MO Bachelors of Arts Degree in Communications Full Sail Real World Education, Winter Park, FL Associates of Science Degree in Digital Media May 2000

Nov 2001

COMPUTER SKILLS
FACEBOOK, TWITTER, YOUTUBE, PINTEREST, INSTAGRAM, LINKEDIN PROFICIENT WITH MICROSOFT OFFICE GOOGLE ANALYTICS, SALESFORCE MARKETING CLOUD (RADIAN6)