SyAM Software, Inc.

System Client V4.0 User Manual

Revision A January 2009

 2009 SyAM Software, Inc. All rights reserved. SyAM Software and the SyAM Software logo are trade ar!s of SyAM Software, Inc. All other trade ar!s are the "ro"erty of their res"ective owners. Infor ation contained in this docu ent is assu ed to #e accurate at the ti e of "u#lishing. SyAM Software reserves the right to a!e changes to the infor ation contained in this docu ent at any ti e without notice.

$or additional infor ation, sales, or technical su""ort, contact SyAM Software www.sya software.co

%art &u #er 0'0'('A)*&

Table of Contents
Introduction...................................................................................................................( SyAM Software Modules................................................................................................+ ,o "ati#ility..................................................................................................................+ -e"loy ent ."tions......................................................................................................./ ,ha"ter '0 Installation and ,onfiguration.....................................................................9 Installation Instructions 1 2indows..............................................................................'0 Installation Instructions 1 3inu4....................................................................................'0
5ninstalling SyAM 62indows7......................................................................................'' 5ninstalling SyAM 63inu47............................................................................................''
$irewall Security .....................................................................................................................'0

,ha"ter 20 3ogging In.................................................................................................'2 8rowsing to the SyAM 2e# Server..............................................................................'9 *nding the Session......................................................................................................': ,ha"ter 90 ;he SyAM 5ser Interface.........................................................................'( ;he SyAM 5ser Interface.............................................................................................'+
<ealth ,olors...............................................................................................................'/ Manage ent ;ree........................................................................................................'=
Syste -etail ;a#...................................................................................................................'9 %ower Manage ent ;a# ........................................................................................................2' 6;his feature is only availa#le through the Syste Area Manager7........................................2' <ardware -etail ;a#...............................................................................................................2: &etwor! -etail ;a#..................................................................................................................2: Storage -etail ;a#..................................................................................................................2( -eleting a RAI- Set................................................................................................................9' Software -etail ;a#.................................................................................................................92 Icons........................................................................................................................................'/ Interface 3ayout......................................................................................................................'+

RAI- Manage ent......................................................................................................2/

,ha"ter :0 ,onfiguring Syste Alerts .......................................................................9: Syste Alert Matri4......................................................................................................9( Monitored Sensor ;y"es..............................................................................................9+
3ogical Sensors......................................................................................................................9+ &otification Settings 1 ,onfiguring e ail alerting...................................................................9= Re oving a Sensor Instance $ro the Syste Alert Matri4..................................................99

,ha"ter (0 ,ontact -etails > ?lossary.......................................................................:' ,ontact -etails.............................................................................................................:2 ?lossary.......................................................................................................................:2 ,ha"ter +0 Syste Area Manager Software...............................................................:(

SyAM Alerting *nhance ents......................................................................................:0 Integration into *nter"rise $ra ewor!s ......................................................................:0

Table of Figures
$igure '0 Individual syste s #eing anaged via the SyAM 3ocal Interface....................../ $igure 20 Multi"le syste s #eing anaged #y Syste Area Manager software...............= $igure 90 2indows and 3inu4 3ogin Screens..................................................................'9 $igure :0 Successful 3ogout.............................................................................................': $igure (0 Syste ,lient 5ser Interface 3ayout.................................................................'+ $igure +0 <eader 8ar........................................................................................................'+ $igure /0 SyAM <ealth State ,olors.................................................................................'/ $igure =0 ;ree *4"anded to -is"lay Monitored Sections..................................................'= $igure 90 Syste -etail ;a#.............................................................................................'9 $igure '00 Syste -etail ;a# ,ontinued..........................................................................'9 $igure ''0 %ower Manage ent ;a#.................................................................................2' $igure '20 <ardware -etail ;a#.......................................................................................2: $igure '90 &etwor! -etail ;a#..........................................................................................2( $igure ':0 Storage -etail ;a#..........................................................................................2( $igure '(0 Storage -etails 1 Managed RAI- ,ontrollers.................................................2/ $igure '+0 RAI- ,ontroller -etails Screen.......................................................................2= $igure '/0 %hysical -rives 1 ,hoosing drives for the Array..............................................29 $igure '=0 Availa#le Array ) ,onfiguring the RAI- Set.....................................................29 $igure '90 RAI- Set -etails 1 Infor ation on ,onfigured RAI- Set.................................90 $igure 200 Re oving a <ot S"are drive...........................................................................90 $igure 2'0 RAI- Set -etails 1 -eleting a RAI- set..........................................................9' $igure 220 Software -etail ;a#.........................................................................................92 $igure 290 *nd the %rocess..............................................................................................92 $igure 2:0 ,onfir to *nd the %rocess............................................................................99 $igure 2(0 Starting a Service............................................................................................99 $igure 2+0 ,onfir to Start the Service ...........................................................................99 $igure 2/0 Sto""ing a Service..........................................................................................99 $igure 2=0 ,onfir to Sto" the Service ...........................................................................99 $igure 290 Syste Alert Matri4.........................................................................................9( $igure 900 *ntering &otification Infor ation.....................................................................9=

Intro uction
SyAM Software provides a comprehensive, simple to use set of system management products for servers, desktops and notebooks. Each product has features specific to their relevant system's capabilities and functions, as well as a large number of common features. Their user interfaces are identical. The products enable several T benefits. Among them are predictive alerting to pending failures, system configuration, unattended monitoring and alerting, remote management, and reporting. The products dynamically discover the hardware and software operating environment, and manage all physical environmental sensors available and operating system resources. !sers can view them and be alerted if they e"ceed their thresholds. There are two levels of system management. System #lient software provides a single system view. System Area Manager software provides a unified view of all of your systems, and also provides more comprehensive features. The System #lient products are$

Server System #lient %esktop System #lient &otebook System #lient

The #entral Management product is$

System Area Manager

This user manual describes the System #lient software. The following sections will describe the product differences, functions of the System #lient software, and highlight areas of additional functionality available through the System Area Manager software.

SyAM Software Mo ules

Syste ,lient software contains three "roducts@ Ser!er System Client ) 5sed for server "latfor s running server o"erating syste s and RAI- storage "es#to$ System Client ) 5sed for des!to"Awor!station "latfor s %oteboo# System Client 1 5sed for note#oo! co "uterBs that are on and off the networ! and ay have hardware or software changes ade while off site. running one of

;hese "roducts can #e installed on any Intel architecture 4=+A4+: "latfor the su""orted o"erating syste s.

Com$atibility
Operating System 'indows ())* Server 'indows ()), Server 'indows ())) Server -S., or above/ 'indows 0ista 1usiness 'indows 2. .rofessional 'indows ())) .rofessional -S., or above/ Redhat *nter"rise Server :, ( Redhat 2or!station : Redhat -es!to" 9 SuS* *nter"rise Server 9, '0 SuS* %rofessional 9.2 &ovell 3inu4 -es!to" 9 $edora ,ore = Server System Client + + + + + + + + + + + + + + + + + + + + + + + + + + + Desktop System Client Notebook System Client

&inu' '(4 )$erating System *e+uirements

f you are running 3edhat45edora #ore "67 8inu" distribution, you must load the #ompatibility Arch Support -Multi lib Support .ackages/. To check if this is loaded look in$ system settings, add4remove applications and scroll to the bottom to verify that this package is installed. f not please install it.

System *e+uirements
'+0M8 -is! s"ace 2(+M8 Me ory

,rowser *e+uirements
Internet *4"lorer +C 6Service %ac! '7 MoDilla $irefo4 6E'.0.4 or a#ove7

"e$loyment )$tions
-uring installation you are "resented two o"tions of de"loy ent@ 3ocal 1 ;his installs SyAMBs we# server and anage ent agent, which ena#les you to anage the syste directly via a we# #rowser. Fou ay also anage the syste via the syste running the Syste Area Manager software. Agent 1 ;his does not install SyAMBs we# server, it installs the anage ent agent only. In this case the syste is only going to #e anaged via the syste running the Syste Area Manager software.

Figure -. In i!i ual systems being manage !ia t/e SyAM &ocal Interface

Figure 0. Multi$le systems being manage

by System Area Manager software.

C/a$ter -. Installation an Configuration

This chapter provides step9by9step installation and configuration instructions for System #lient software on 'indows and 8inu" :perating System .latforms t is recommended that you print off the ;uick start guide before installing the software too. This simple document will step you through installation and email configuration in a few minutes.

Installation Instructions 1 2in ows

'. *ither load the SyAM Software ,- and fro the enu choose the "roduct version you wish to install, or dou#le clic! the downloaded SyAM e4ecuta#le. ;hen Gust follow the Install 2iDard instructions. 2. ,hoose the language of the user interface. 9. ,hoose the destination folder 6;his can not contain any s"aces in the na e7 :. ,hoose either the 3ocal or Agent installation. 6defaultH3ocal7 (. ;o ena#le security through '2=)#it data encry"tion fro the #rowser, choose the SS3 o"tion. 6defaultH&o7 SyAM Server 2e# Server to

6. After the installation has finished, the SyAM services will start and dyna ically discover and configure your syste Bs onitoring environ ent.

Installation Instructions 1 &inu'

<. -ownload the reIuired "roduct version or co"y it fro 3inu4 syste . 9. *nter .Ainstall 1 then follow the on screen instructions :. ,hoose the language of the user interface. (. ,hoose the destination folder 6;his can not contain any s"aces in the na e7 +. ,hoose either the 3ocal or Agent installation. 6defaultH3ocal7 /. ;o ena#le security through '2=)#it data encry"tion fro the #rowser, choose the SS3 o"tion. 6defaultH&o7 SyAM Server 2e# Server to the SyAM Software ,-, to the

2. *4tract the files and change "er ission to e4ecute the files

*. After the installation has finished, the SyAM services will start and dyna ically discover and configure your syste Bs onitoring environ ent.

Firewall Security
;he following "orts ust #e o"ened if you are using a firewall on your 3inu4 syste . ;hey are auto atically o"ened on 2indows syste s. 9=9: 1 5sed for agent anage ent service 9990 1 5sed for we# server if installed (=00 1 5sed for Re ote ,onsole access fro (900 1 5sed for Re ote ,onsole access fro

Syste Syste

Area Manager Area Manager

10

Uninstalling SyAM 32in ows4

;o re ove the SyAM software fro the windows syste 0 '. .n the start enu, select JSettingsK J,ontrol %anelK JAddARe ove %rogra sK 2. <ighlight SyAM and select JRe oveK. Fou will #e "ro "ted to confir this action. 9. $ollowing re oval, if SyAM software is to #e reinstalled then a syste restart is reIuired.

Uninstalling SyAM 3&inu'4

;o re ove the SyAM software fro the 3inu4 syste 0 '. ?o to the to")level directory where the SyAM software was installed. 2. .Auninstall ;he software will #e uninstalled.

11

C/a$ter 0. &ogging In
This chapter provides details on logging into the SyAM !ser nterface

12

,rowsing to t/e SyAM 2eb Ser!er

."en a su""orted we# #rowser on any syste and access the SyAM user interface on any syste with the Syste ,lient software we# server installed. ;hen enter0 htt"0AAI%A--R*SS or the MA,<I&*&AM*09990 *4a "le htt"0AA'92.'+=.'.'909990 *4a "le htt"0AA$I3*S*E*R'09990A If you enable SS& uring installation, you are re+uire to ty$e 5/tt$s6 instea of 5/tt$6. *4a "le0 htt"s0AAI%A--R*SS or htt"s0AAMA,<I&*&AM*09990

This will bring you to the log in screen.

Figure 7. 2in ows an &inu' &ogin Screens

13

T/e SyAM web ser!er oes not maintain its own se$arate set of users an $asswor s. It re+uests t/e o$erating system to log you in, so uses t/e accounts t/at are alrea y in $lace on your system. To login you must satisfy t/e following con itions. For Stan alone systems 3not in a 2in ows "omain4 ;he 5ser na e and %assword ust #e valid on the syste ;he 5ser ust have Ad inistrator rights on the syste .

you are logging into.

For systems wit/in a 2in ows "omain ;he 5ser na e and %assword ust #e valid in the -o ain. ;he 5ser ust have L-o ain Ad inL rights within the 2indows -o ain A Ealid -o ain &a e for the syste ust #e entered in the -o ain field. For &inu' systems ;he 5ser na e and %assword ust #e valid on the syste you are logging into.

8n ing t/e Session

2hen you have co "leted your anage ent session, choose the 3og .ut #utton on the ain header #ar. Successful logout returns you to the login screen0

Figure 4. Successful &ogout

$or added security you will #e logged out auto atically after 90 inutes of inactivity. A essage #o4 will a""ear on screen if you are using Internet *4"lorer to let you !now that you need to log #ac! in. If you are using a $irefo4 #rowser you will #e logged out and "ut #ac! to the login screen.

14

C/a$ter 7. T/e SyAM User Interface

This chapter describes how to use the System #lient software. t also points out some advanced features that are available in the System Area Manager products.

15

T/e SyAM User Interface

System #lient software provides administrators with the ability to view the system's current configuration and the status of the monitored sensors and resources. Additionally, the administrator can configure email notification settings.

Interface &ayout
;he structure of the interfaces is co on whether you are viewing a ServerA-es!to"A&ote#oo! Syste ,lient. ;he syste #eing onitored is re"resented in the tree on the left hand side and the detailed infor ation #eing accessed in "resented on the ain right hand side. 8ecause Syste ,lient anage ent software "rovides a single syste view, there is only a single syste in the tree. Syste Area Manager software dis"lays any syste s in the tree.

Figure 9. System Client User Interface &ayout

:ea er ,ar
;he header #ar has three function #uttons 1 Refresh, 3og out and .nline <el".

Figure (. :ea er ,ar

16

:ealt/ Colors
In order to Iuic!ly identify and correct syste "ro#le s, SyAM software uses a consistent color sche e to re"resent the health and functionality of syste s and their co "onents. ;hese colors can #e seen in every level of onitoring, fro the instance of the co "onent to the co "onent category and section.. ;he health of each onitored syste is u"dated on a regular interval. Any change in the status of the syste will cause a change in the health color. ;he health color will re ain in the changed state until the issue is resolved. ?reen H $ully $unctional

A #er H 2arning

Red H ,ritical

?rey H Syste un!nown

state "ending, currently

%ur"le H Syste

is no longer res"onding

8lue H Agent service has #een shutdown

anually

8lac! H Syste

has #een shutdown

Figure ;. SyAM :ealt/ State Colors

Icons
;here are three icons that re"resent the ty"e of SyAM software running on the syste . Server Syste ,lientASyste Area Manager anaged

-es!to" Syste

,lient

&ote#oo! Syste

,lient

17

Management Tree

Figure <. Tree 8'$an e to "is$lay Monitore Sections

Tree Icons
Syste Alert Matri4 1 %rovides access to the thresholds, sa "le,reset "eriods and notification o"tions for all of the onitored hardware and software sensors within the syste Syste 1 %rovides syste #oard, e ory, ,%5, slot, dis"lay, "ort infor ation and status of the ,%5 and Me ory utiliDation #eing onitored, in addition e ory error infor ation is dis"layed. <ardware 1 %rovides sensor infor ation and current status on "hysical sensors #eing onitored within the syste &etwor! 1 %rovides networ! ada"ter configuration infor ation and "erfor ance for all configured ada"ters within the syste Storage 1 %rovides "hysical storage device, storage controller, logical device infor ation and health status for the storage devices and anaged RAI- controllers. Software 1 %rovides infor ation on .S services, "rocesses, and installed a""lications. Also "rovides re ote and "rocess anage ent.

18

System "etail Tab

;he Syste ;a# dis"lays detailed infor ation on the syste Ms configuration, including 8I.S, vendor infor ation, o"erating syste , location, achine na e, function, e ory and ,%5 utiliDation, etc. Ad inistrators can choose to enter additional syste infor ation #y filling in the fields at the to" of the screen. ;he syste Bs "ower anage ent "olicies can #e viewed and re)configured re otely #y clic!ing on the %ower Manage ent #utton.

Figure =. System "etail Tab

Figure -0. System "etail Tab Continue

19

Monitoring Memory 8rrors

SyAM provides real time monitoring and alerting of single9 and multi9bit memory errors on systems with supported E## Memory error monitoring. ;he default alerting thresholds are to notify the ad inistrator i error or when two single)#it errors occur within a day. ediately on a ulti)#it

Through the System Area Manager the administrator can ad=ust the thresholds and polling interval periods for both single9 and multi9bit errors, and configure their notification methods.

20

>ower Management Tab

(This feature is only available through the System Area anager!
The .ower Management tab lets the user display and reconfigure the power management policies for the managed system.

Figure --. >ower Management Tab

21

Timeout Settings
$ro here you can configure the "ower sche e settings for the anaged syste . If the anaged syste is a note#oo! there will #e two se"arate sets of settings0 one set that will #e a""lied when connected to A, %ower, and the other set for when running on #attery. ;he o"tions are@ ;urn off onitor ;urn off hard dis!s Syste stand#y <i#ernate 1 ;his will only #e dis"layed if the syste

has hi#ernation ena#led

,attery
;his infor ation is only dis"layed if the anaged syste is a note#oo!. ,urrent %ower Source 1 States if the syste is "lugged in using A, %ower ,ord or is running fro the #attery 8attery ,harging 1 States if the #attery is in a charging state. 8attery 3evel 1 ,urrent health state of the #attery. 8attery ,harge 1 ;he N of the #attery life availa#le.

Sc/e uler Settings

Fou can configure the anaged syste to #e scheduled to "erfor shutdown or restart at any ti e for each of the days. a graceful syste

;o ena#le, clic! on the a""ro"riate radio #utton for the action to #e ta!en that day. 6&o Action A Shutdown A Restart7. ;hen set the ti e using the dro" down #o4. -ifferent actions can #e set at different ti es for each of the days of the wee!. .nly one action "er day can #e scheduled. %ress the A""ly 8utton to save the changes ade.

efined Applications not to shutdown if running

Fou can enter the na e of an a""lication if found to #e running it will not "erfor scheduled shutdown. the

;o add an a""lication, *nter the na e of the a""lication e4ecuta#le and "ress the Add A""lication #utton. ;o re ove an a""lication, clic! on the radio #utton ne4t to the a""lication you wish to re ove and "ress the Re ove A""lication #utton.

C/ec# for ?eyboar @Mouse Acti!ity

;his is the ti e "eriod that is chec!ed #efore atte "ting to "erfor shutdown. a scheduled

S/ut own Count own Timer

;his is the ti e "eriod that the user is "resented to cancel the scheduled shutdown.

22

2ait >erio before *ec/ec#ing

;his is the ti e "eriod that the agent will wait #efore atte "ting to "erfor shutdown. the scheduled

%umber of Attem$ts to S/ut own

;his is the nu #er of atte "ts the agent will atte "t to "erfor for that day. the scheduled shutdown

23

:ar ware "etail Tab

All environmental sensors discovered on your platform are displayed in the >ardware Tab. This includes fans, temperatures, voltages, power redundancy loss and physical security. The number and type of sensors displayed is dependent upon the system platform and its configuration.

Figure -0. :ar ware "etail Tab

*eset C/assis Intrusion

So e hardware "latfor s that su""ort a chassis intrusion sensor, do not auto atically reset the sensor state to nor al when the chassis in closed. $or such syste s the Reset ,hassis #utton causes the "latfor to reset the state of the sensor to nor al.

%etwor# "etail Tab

;he &etwor! ;a# dis"lays detailed infor ation on ada"ters connecting the anaged syste to the networ!, including ada"ter and connection s"eed, connection status, I% address, and MA, address. Additionally the send and receive #yte counts and calculated utiliDation over the last a""ro4i ately 20 seconds is "rovided.

24

Figure -7. %etwor# "etail Tab

Storage "etail Tab

;he Storage ;a# dis"lays detailed infor ation on "hysical and logical dis!s associated with the syste #eing onitored. %hysical dis! attri#utes re"orted include vendor infor ation, device I-, S,SI I-, and siDe. 3ogical dis! attri#utes re"orted include na e, siDe, s"ace allocation, and utiliDation.

Figure -4. Storage "etail Tab

25

*AI" Management
Server Syste ,lient "erfor s integrated onitoring of %,I RAI- ,ontrollers. All discovered %,I RAI- ,ontrollers that we su""ort will #e onitored, and their su ary configuration and status dis"layed under LManaged RAI- ,ontrollersL within the Storage ta#. Server Syste ,lient will discover RAI- ,ontrollers that it can anage only if the reIuired RAI- drivers are installed. If a new RAI- ,ontroller is installed after Server Syste ,lient has #een started, then restart the syste for it to discover the new Managed RAI,ontroller. "lease check the release Notes for the list of #A$D Controller compatibility for the version of software you are using.

SMA*T "ri!e >reA Failure Monitoring

-irectly attached dis! drives that are SMAR; ca"a#le are chec!ed daily. Su""orted dis! technologies include %)A;A, S)A;A, S,SI and $,. ;he ad inistrator can #e notified of #ad dis! drives #efore they fail and "otentially lose data. &otification of a #ad SMAR; status 6%ending failure7 is done via the notification o"tions configured for the drive. ;he Storage -etails ta# visually shows "hysical drive status. A "hysical drive in the warning state 6a #er colored7 is "ending failure and has re"orted a #ad SMAR; status.

26

*AI" Management
(This feature is only available through the System Area
Managed %,I RAI- controllers can #e configured with Syste begins fro the Storage -etails ta# Area Manager. Navigation

anager!

Managed RAI,ontroller

Figure -9. Storage "etails 1 Manage *AI" Controllers

,lic! on the RAI- ,ontroller to o"en u" the RAI- ,ontroller window. %lease chec! the www.sya software.co Su""ort. 2e# Site for RAI- ,ontroller ,onfiguration

27

*AI" Controller "etails Screen

;he RAI- ,ontroller screen is divided into : "arts. *AI" Controller "etails 1 -is"lays the controller odel, fir ware version, ,ache if "resent, &u #er of 8us, I-, 8I.S Eersion, 885 %resence and Ma4 -evices "er 8uses *AI" Set "etails 1 -is"lays the current RAI- sets configured on this controller, including their descri"tion , RAI- Set O, and Status 6&or al, Init, Re#uild, -egraded, $ailed7. A RAI- Set 6also called a RAI- Array7 a""ears to the o"erating syste as a "hysical dis!. >/ysical "ri!es 1 -is"lays the "hysical drives connected to the RAI- controller, including their location on the 85S, I-, Status, ,a"acity, Eendor and Model. %hysical drives in use #y a RAI- controller are ty"ically not visi#le to the o"erating syste . A!ailable Arrays 1 -is"lays the "hysical arrays defined #y the RAI- controller. A "hysical array is a grou"ing of drives on which RAI- Sets are created. ;he dis"lay includes the RAID levels and ca"acities availa#le for creating additional RAI- sets.

Figure -(. *AI" Controller "etails Screen

28

Ste$s in Creating a *AI" Set

'. -ecide if you will create a RAI- Set on an e4isting %hysical Array, or want to first create a new %hysical Array for the RAI- Set. If you will use an e4isting %hysical Array "roceed to ste" :. 2. To create a Physical Array, choose the physical drives that you wish to make up the array by clicking on their check box. (Remember only drives not in use in other arrays or as hot spares can be used.) 9. ,lic! on the ,reate Array #utton 1 wait for the screen to u"date

Figure -;. >/ysical "ri!es 1 C/oosing ri!es for t/e Array :. &ow clic! on the %hysical Array that you wish to create the RAI- Set on. 3.hysical Arrays with no available capacity will not is$lay any a!ailable *AI" Set configurations.4 (. ,hoose the RAI- level fro the dro" down #o4. .nly RAI- levels su""orted for the "articular set of drives in the %hysical Array will #e "resented. ;he a4i u ca"acity availa#le for the selected RAI- level is calculated and dis"layed. Fou ay enter a lower ca"acity to #e used for this RAI- Set.

Figure -<. A!ailable Array A Configuring t/e *AI" Set +. &e4t choose the ,aching "olicy and stri"e siDe fro the dro" down #o4es. /. ,lic! the ,reate RAI- Set #utton to create the RAI- Set. =. ;he syste will now "rocess your configuration and will create the RAI- Set. If for any reason the create o"eration fails, a essage will #e dis"layed at the to" of the screen e4"laining the cause for failure. 9. ;he new RAI- Set will now a""ear under the RAI- Set -etails '0.If you created a %hysical Array in Ste" 9 and decided not to create a RAI- Set on it, you ay dis iss it #y selecting it and clic!ing the -elete Array #utton . Fou cannot delete %hysical Arrays that have RAI- Sets created on the .

29

Figure -=. *AI" Set "etails 1 Information on Configure *AI" Set

ing@*emo!ing a Blobal S$are

'. ,hoose the "hysical drive that you wish to #eco e a glo#al s"are to the RAI- Set #y clic!ing on its chec! #o4, then clic! on the Add ?lo#al S"are #utton. 2. ;o re ove a glo#al s"are clic! on the chec! #o4 ne4t to the drive that is currently dis"layed as a hot s"are, then clic! the Re ove ?lo#al S"are #utton.

Click to choose this ot !pare to "e re#o$ed% &hen Click th 'e#o$e (lo"al !pare "utton

Figure 00. *emo!ing a :ot S$are ri!e

30

"eleting a *AI" Set

<. !nder 3A % Set %etails click the radio button ne"t to the 3A % Set to delete. Then click on the %elete 3A % Set button. &ote that when multiple 3A % Sets are present on the same .hysical Array, only the last 3A % Set displays a radio button and may be selected to delete.

Click the "utton to choose the 'A)* !et to "e deleted+ then click the *elete 'A)* !et "utton

Figure 0-. *AI" Set "etails 1 "eleting a *AI" set

31

Software "etail Tab

;he Software ;a# dis"lays detailed infor ation on the "rocesses, services, and a""lications installed and running on the syste #eing onitored.

8n >rocess 1 Start@Sto$ Ser!ice

(This feature is only available through the System Area anager!
;he ad inistrator can sto" a running "rocess , and start or sto" a service of a anaged syste , without having to "hysically visit that syste . ;he startu" ty"e and current status of each service is dis"layed.

Click to end a process

Click to start,stop a ser$ice

Figure 00. Software "etail Tab

;o end a "rocess, chose the "rocess #y clic!ing on the radio #utton to the left of the %rocess &a e, then clic! the *nd %rocess #utton .

Figure 07. 8n t/e >rocess

32

Figure 04. Confirm to 8n t/e >rocess

;o Start a Service choose the service #y clic!ing on the radio #utton to the left of the Service &a e, then clic! on the Start #utton. ;he service ust #e in a sto""ed state in order to #e started.

Figure 09. Starting a Ser!ice

Figure 0(. Confirm to Start t/e Ser!ice

;o Sto" a Service choose the service #y clic!ing on the radio #utton to the left of the Service &a e, then clic! on the Sto" #utton . ;he service ust #e in a running state in order to #e sto""ed.

Figure 0;. Sto$$ing a Ser!ice

Figure 0<. Confirm to Sto$ t/e Ser!ice

33

C/a$ter 4. Configuring System Alerts

System #lient software provides the ability to send alerts via email. System Area Manager software provides a much richer set of alerting features. A whole new hierarchy of centrali?ed alerting is available. And additional alerting features within each managed system are unlocked by using System Area Manager. !sers may configure thresholds, and sample4reset periods for each monitored resource. And several new notification methods become available, such as via S&M. Traps or :perating System Event 8ogs.

34

System Alert Matri'

The System Alert Matri" provides a detailed, color9coded view of the status of all monitored components in the managed system. Settings such as notification methods, thresholds, sample periods, etc for each sensor type category are automatically applied to all discovered sensor instances of that type.

Figure 0=. System Alert Matri'

35

Monitore Sensor Ty$es

>/ysical Sensors

Security 1 IfAwhen the syste chassis is o"ened, the intrusion will trigger a sensor alert, "rovided that the connected #oardA8I.S su""ort this infor ation re"orting. $ans 1 Monitored for rotational s"eed "rovided the fan is connected to a #oardA8I.S that su""orts the infor ation re"orting. Eoltages 1 Monitored for the functionality that the connected #oardA8I.S su""orts. ;e "erature 1 Monitored for the functionality that the connected #oardA8I.S su""orts. ;her al ,ontrolled $ans 1 Monitored for rotational s"eed, alerts when the ,%5 ;e "erature e4ceeds the defined threshold and the fan is not s"inning. %rovided for a defined set of other#oards su""orting this feature. Redundant %ower 3oss 1 Monitors I%MI anaged servers and alerts u"on when redundant "ower syste s loose their redundancy

&ogical Sensors
&etwor! Ada"ters 1 Monitors *thernet o"erational state. %hysical -is! 1 Monitors the "resence and "ercent usage of a "hysical dis! in the syste andAor a RAI- Set availa#le to the o"erating syste through a RAI- controller. 3ogical -is!s 1 ;he "ercent of ca"acity used #y the logical dis! for atted and ounted #y the o"erating syste is re"orted. If the dis! has not #een for atted, it will #e re"orted as a failed dis!. Re ova#le -evice 1 Re ova#le devices that are re"resented to the o"erating syste will #e re"orted as ounted as long as they are "resent in the syste .

36

&etwor! Ada"ters 1 Monitors *thernet o"erational state. Managed RAI- ,ontroller 1 RAI- ,ontroller health. ;otal ,%5 utiliDation 1 %ercentage of ,%5 usage. ;otal Me ory utiliDation 1 %ercentage of %hysical and Eirtual Me ory usage. Me ory *rror Rate 1 &u #er of Single) and Multi) 8it errors that have occurred 6reIuires *,, e ory and su""ort #y the server #oard7

37

%otification Settings 1 Configuring email alerting

Figure 70. 8ntering %otification Information

>/ysical Sensor U$$er an &ower T/res/ol s

*ach "hysical sensor instance has its own range of safe o"erating values with lower and u""er warning and critical thresholds. ;hese values are discovered if the hardware "latfor su""orts that infor ation, or are calculated fro availa#le data.

>/ysical Sensor 2arning an Critical Alerts

Since "hysical sensors ay enter warning or critical health states, se"arate alerting ethods ay #e configured for each.

&ogical Sensor T/res/ol s

Monitored resources that are not "hysical sensors are called L3ogical SensorsL. *ach instance of the logical sensor ty"es 3ogical -is!, ,%5 5tiliDation, and Me ory 5tiliDation, has a utiliDation threshold.

&ogical Sensor 2arning Alerts

3ogical sensors, #y design, ay enter the warning health state #ut not critical. So there is only a single set of alerting ethods availa#le.

Sam$le >erio
,%5 and Me ory 5tiliDation are gathered several ti es over a "eriod of ti e, so that transient s"i!es are not re"orted. ;his ti e "eriod is configura#le #y the ad inistrator, and is !nown as the sa "le "eriod. ;he "re)set sa "le "eriod o"tions are fro :)= inutes. If =0N of the gathered readings e4ceed the threshold, a transition to warning state occurs. ;he sa "le "eriod for an instance of 3ogical -is! that is a re ova#le device 6flo""y or ,-)R.M drive7 is si ilar to that of other sensors. A set of four readings is gathered during the sa "le "eriod. If the device 6flo""y dis! or ,-7 is "resent through all of the , a transition to warning state occurs.

*eset >erio

2hen a logical sensor transitions to a warning health state, an event is raised and alerts are sent according to the 2arning Alerts settings. ;he reset "eriod is the a ount of ti e during which no additional alerts will #e issued after the initial alert.

38

*emo!ing a Sensor Instance From t/e System Alert Matri'

2hen a sensor instance, such as a s"ecific logical or "hysical dis!, has #een re oved fro the syste , or has otherwise entered a critical state, it is dis"layed in red and an LPL a""ears ne4t to it. ,lic! on the LPL to "er anently delete this sensor instance fro the alert atri4. .nly do this if the instance is not #eing re"laced. .nce the sensor has #een re"laced it will auto atically #e onitored and the new health state will #e re"resented. *nter the destination e ail address, the senderBs e ail address, and the ail server hostna e or I% address. *nter the user na e and "assword if outgoing e ail is authenticated. ,lic! the A""ly #utton to save changes. 5se the ;est &otification #utton to send a test e ail, and ensure your configuration is correct.

39

SyAM Alerting 8n/ancements

(These features are only available through the System Area anager!
2hen a syste is anaged fro the Syste Area Manager, it ena#les users to odify any of the thresholds, sa "le "eriods, reset "eriods, and notification ethods. It also ena#les alerts to #e sent via the other notification ethods such as SMSA"ager, &etwor! Message, send to the Syste Manager 6for it to "erfor central alerting ethods7, S&M% ;ra", or write the event to the Syste *vent 3og.

Integration into 8nter$rise Framewor#s

System Area Management 3SyAM4 MI,
;he SyAM MI8 ust #e installed into the *nter"rise $ra ewor! server #efore it can deci"her tra"s sent fro a anaged syste . %lease consult your *nter"rise $ra ewor! a""lication on how to install a 9rd "arty MI8. ;he MI8 file is installed in JInstalled -irectoryKAsyste Q onitorAsya . i#.

System Area Management Integration into Microsoft )$erations Manager 3M)M4

;he SyAM Manage ent %ac! for Microsoft ."erations Manager ust #e loaded into the M.M server, #efore it can deci"her 2indows events written #y SyAM Manage ent Agents. Also the M.M agent ust #e configured on each anaged syste to forward events to the M.M server. %lease consult your M.M docu entation on how to load 9rd "arty Manage ent %ac!s into the M.M server, and how to configure the M.M agent. ;he M.M Manage ent %ac! file is installed in0 -)nstalled*irector./,s.ste#0#onitor,s.a#%ak#%

40

C/a$ter 9. Contact "etails C Blossary

This chapter contains technical support contact information as well as a glossary.

41

Contact "etails
,ontact "roduct)su""ortRsya software.co 2e# www.sya software.co Su""ort Infor ation htt"0AAwww.sya software.co A %roduct Infor ation htt"0AAwww.sya software.co A

Blossary
A ing a sensor to t/e alert matri'
onitored, they have their sensor category default notifications Sensors are auto atically a""lied to the .

Critical &e!el
;he level of the threshold which is o"erating #eyond the nor al and warning thresholds.

Current Value
;he actual re"orted sensor reading for the syste co "onent on a ti ed re"orting cycle.

From A

ress

Ad inistrators can define a uniIue na e for the SyAM alerting e ail address.

:ar ware "etail Screen

Infor ation on the syste voltages, etc. co "onents #eing onitored, including fans, te "erature,

:ar ware 8!ent

2hen a threshold is et or e4ceeded #y a "hysical co "onent of the syste .

:ea er ,ar
;he header #ar within this #rowser contains the D&ogoutE D*efres/E DFE function #uttons

:ealt/ colors
?reen A #er Red ?rey 8lue %ur"le 8lac! H $ully $unctional H 2arning threshold e4ceeded H ,ritical ;hreshold e4ceeded H Syste u"date "ending H Agent has #een anually sto""ed H Syste is no longer res"onding H Syste has #een shut down

Inter!als
Readings on all onitored syste s and co "onents are at "reset cycles of 20 seconds.

&ogical Sensor
Storage, networ! ada"ters, re ova#le dis! drives, and ,%5 and e ory usage.

&ogin
Ad inistrators ust login using a user na e and "assword that has ad inistrative rights to the achine that is running SyAM software

42

&ower t/res/ol
;he lowest threshold to #e alerted u"on if it is e4ceeded.

%etwor# "etail Screen

Infor ation on networ! ada"ters and their configuration.

%etwor# 8!ent
&etwor! connectivity is lost.

%otification Settings
* ail, SMSA"ager, SyAM Syste Area Manager, &etwor! Messages and S&M% ;ra"s.

>erformance utiliGation e!ent

,%5 or e ory utiliDation threshold is et or e4ceeded.

>/ysical Sensors
%hysical Security, $ans, ;e "erature, Eoltages and %ower 5nit sensor onitored

*eset $erio
;he freIuency of notifications sent after the initial alert has #een sent and if the sensor has not #een corrected.

*estore >/ysical Sensor T/res/ol s

;his will reset to the original sensor threshold values when you clic! on this #utton.

Sam$le $erio
;i e that is used to ta!e ,%5 and Me ory utiliDation sa "les.

Sensor Status C/ange bac# to normal

2hen a sensor returns #ac! to within its o"erating threshold range.

SyAM Agent
&on)intrusive onitoring agent configured and anaged #y the Syste Area Manager

System Area Manager

%rovides onitoring and co unications with all anaged agents

System Client
&on)intrusive onitoring agent that can #e #rowsed to directly or configured fro the Syste Area Manager anaged and

System Client Tree

8rowsing directly to a syste running Syste ,lient.

SMT> a
Mail syste

ress
address0 e4a "le0 ail.co "any.co or '92.'+=.'.'00

S%M> Tra$s
&otification fro a syste or central anager to an enter"rise fra ewor! server 1 ReIuires Syste Area Manage ent 6SyAM7 MI8 to #e installed on enter"rise fra ewor! server.

43

Software "etail Screen

Infor ation on the "rocesses, services, and a""lications installed.

Storage "etail Screen

Infor ation on "hysical and logical dis!s, controllers and re ova#le devices.

Storage 8!ent
3ogical dis! has reached its utiliDation threshold, 3oss of logical dis!, or 3oss of %hysical dis!.

System Alert Matri'

Interface to configure sensor thresholds and notification o"tions.

System Alert %otification Settings

&otification and configuration details for the Syste Alert atri4.

System "etail Screen

Infor ation on the syste Ms configuration, 8I.S, o"erating syste , location, ,%5, etc. e ory,

U$$er T/res/ol
;he highest threshold to #e alerted u"on if e4ceeded.

User name an >asswor for outgoing Aut/entication

*nter the ad inistrator user na e and "assword 6if the outgoing e ail syste authentication7 reIuires

2arning &e!el
;he level of the threshold that is o"erating #etween the nor al and critical thresholds.

2elcome
-is"lays the Revision and contact details for the "roduct.

44

C/a$ter (. System Area Manager Software

This chapter contains information on the enhancements available with a System Area Manager

45

"ifferences between System Client an SyAM System Area Manager. ;he following ta#le lists the features availa#le when anaging syste s fro Syste Area Manager vs anaging syste s locally 6with Syste ,lient 1 ServerA-es!to"A&ote#oo!7.

Feature
System &e!el Alerting
* ail SMSA%ager SyAM ,entral *vent 3og S&M% 6*nter"rise Managers7 Syste *vent 3og 6M.M7 ;hresholds Sa "le %eriods Reset %eriods * ail SMSA%ager S&M% Syste A#sence %latfor *vent ;ra"s 6%*;s7 Asset ,hanges ?raceful ShutdownARestart Re ote ,onsole 6SEM7 I%MI .ver 3A& 6%ower onAoff7 I%MI .ver 3A& 6*vent 3og7 AM; Re ote %ower functions AM; Re ote ,ontrol AM; Syste -efense

System Client

System Area Manager

+ + + + + + + + + + + + + + + + + + + + + +

CentraliGe Alerting

CentraliGe Monitoring

*emote Management

Storage Management
3ogical 5tiliDation Monitoring Re ova#le -evice Monitoring RAI- Monitoring RAI- ,onfiguration A Manage ent *nd %rocess StartASto" Service %ower %olicy ,onfiguration %ower shutdownARestart Scheduler Monitored event logging %erfor ance Sna"shot *vent $iltering A Sorting .ut"ut to file Su ary -etailed ,SE A <;M3 A PM3 out"ut

+ + +

+ + + + + + + + + + + + + +

Software Management

>ower Management

8!ent &ogging

Asset @ In!entory *e$orting

46