Ilona V.

Personal Objective
A challenging environment that will capitalize on acquired theoretical knowledge and experience in the business
development, risk taking, international market management, customer management and brand marketing.

Education background
2007 - 2008: University of Westminster, Harrow Business School, London, UK
MA Global Business/ International Management of Transition and Emerging Markets
Double Degree program with Institute of Business Studies, Moscow, Russia
2005 – 2007: University of Bedfordshire, Luton, UK
BA (HONS) Advertisement and Marketing Communications
2003 – 2005: Riga’s International School of Economics and Business Administration, Riga, Latvia
BA European Business Studies (2 year education)
2002 – 2003: Winlock High School, WA, USA
Diploma of Graduation

UK Work Experience
October 2006 – February 2007 Eloquent Marketing, UK Personal Assistant for Direct Manager

 Analysing internal systems, researching business opportunities and providing support for
respective business areas in order to assist in strategic decision making
 Liaising with senior managers of the company
 Acting as a first contact person to business partners and clients, provided prompt responses to
client inquiries
 Administering company’s payroll system for 20 people
 Organizing and managing the recruitment of a new staff
 Developed advanced MS Office skills mainly through producing documents, reports,
presentations, briefings

March 2006 – September 2006 Eloquent Marketing, UK Sales Person/Field Representative

 Team Leader for a group of 5 that regularly exceeded preset sales targets by minimum 5%
 Providing high quality customer service during daily face-to-face interactions
 Working towards personal and team goals in the fixed time frame
 Direct responses to critical situations while presenting the offer and completing sales transactions

April 2007 – May 2007 Kaizo, UK Practical Experience

 Simulating and coordinating public relations agency’s pitching for one of their external accounts
 Functioning as a team in the group work of 5 to expand the task of a clients brief
 Developing the PR proposal for client to maximize the publicity of their entry to new market
 Selecting the PR and Media campaigns to highlight the specifics that can be offered to the client
 Ensuring the delivery of activity against the clients objectives

International Work Experience

November 2008 – March 2009 Manuli Fluiconnecto Ltd., Riga, Latvia Back Office Assistant

 Coordinating the execution of business strategies in Baltic States and providing regular
business review reports and updates to senior management
 Managing supply chain activities – collection, logistics and project management ensuring just
in time commodities deliveries
 Acting as junior business developer, gained 5 new partners over period of 3 months
  Performing credit control functions, chasing debts and dealing with invoice enquiries
 Administration’s functions – forming all documents, reports making
 Taking orders and processing clients requests to the completion stage offering after sales
support
 Implementing new marketing solutions (billboards, ads, leaflets and ads in national
newspapers)

July 2005 – August 2005 Librairie Mollat, France Internship in Customer Service Department

 Proving administrative support for dynamic team and responding to client questions
 Involved in ad-hoc projects aimed at improving customer satisfaction
 Database management of invoices (storage, maintenance)

July 2004 – December 2004 E. Merck AB Latvia, Riga, Latvia An assistant of Office Manager

 Conducting market research in cooperation with chemistries, hospitals and

national health centres in order to correctly allocate business activities
 Acting as an intermediary between senior manager and field representatives
ensuring company policies are executed in a distinguished way
 Controlling office budget
 Translating marketing materials between English, Latvian and Russian

Volunteering
August 2002 – June 2003 Future Farmers of America, Washington state, USA Volunteer

 Hostess for community events

 Arranging local children and elderly celebrations, concerts, etc
 Organizing shows and fairs in local area

August 2002 – present AFS exchange program’s volunteer, Latvia – USA Volunteer

 Arranging/finding new volunteer and local administration

 Preparing new students for program over 10 students per year
 Planning and organizing new student arrival in Latvia and USA
 Assisting and liaising international students during their stay

Other Skills
• Languages: Latvian (mother tongue), Russian (mother tongue), English (fluent written and spoken: 18 years of
studies), French (intermediate: 2 years at University)
Microsoft office: Word, Excel, PowerPoint, Outlook, Access, Lotus Notes, JD Edwards system

Honours, Awards &Recognitions

June 2009 Securities & Investment Institute, London, UK
Benedix Certificate in Banking and Finance
July 2005 BLS Ecole de France, Bordeaux, France
Certificate of European Credit Transfer System for French
January 2005 London Chamber of Commerce and Industry, London, UK
Euro qualification Commercial Language Assistant
May 2003 Winlock High School, Winlock, WA, USA
Certificate of Retail Merchandising

Referees
Available on request.