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Service Letter
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A TEMPERATURE SENSOR IN THE STEERING SYSTEM AND FLASHING NEW SOFTWARE ON CERTAIN 120M, 12M, 140M, 160M, 14M, 16M, AND 24M MOTOR GRADERS
Media Number - REBE5602- 00 Publication Date - 02/12/2009 Date Updated - 02/12/2009

CONFIDENTIAL

REBE5602-00

02Dec2009

U-416 A-337 D-368 O-371

Safety

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A TEMPERATURE SENSOR IN THE STEERING SYSTEM AND FLASHING NEW SOFTWARE ON CERTAIN 120M, 12M, 140M, 160M, 14M, 16M, AND 24M MOTOR GRADERS PI10780

7610 7620 7601 4300 509T NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10780" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI10780" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

PROBLEM
A temperature sensor needs to be installed and new software needs to be

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flashed on certain 120M, 12M, 140M, 160M, 14M, 16M, and 24M Motor Graders. The additional temperature sensor along with the current hydraulic oil temperature sensor provides hydraulic system temperature feedback to the operator for both the hydraulic oil temperature and steering cylinder oil temperature. The secondary steering system needs to be inspected on certain 12M, 120M, 140M, 160M, 14M and 16M Motor Graders. The existing Secondary Steering Harness can have the solenoid wires inverted. If these wires are inverted when the machine is operating in secondary steering mode the steering system will steer backwards. This failure will result in the machine steering in the opposite direction to that requested by the operator. Certain Transmission ECM harnesses may need to have an A/C wire relocated. The current placement of the wire could cause the Transmission ECM to reset and the parking brake to automatically apply. Software improvements are listed below. Steering: -A modification has been made to the steering oil temperature monitoring strategy. The strategy will now be based on the type of hydraulic oil that is installed in the machine. -A modification has been made to give the ability to select the type of hydraulic oil that is installed in the machine using CAT ET. -Selected hydraulic oil type may now be viewed through the Messenger System. -Steering oil temperature along with the hydraulic oil temperature may now be viewed through the Messenger System. -A modification to the joystick angle to wheel angle has been made. The transition point of 34 km/h (21 mph) has been removed and the amount of joystick travel required at high speeds has been reduced. Failure to apply the above changes in this service letter may create a risk of injury or death.

Refer to Service Magazine "Improved Monitoring System Is Now Used for the Steering System on M-Series Motor Graders" for further information on the changes to the cold steering system oil strategy. Refer to Service Magazine "New Software Is Now Used for the Steering System on M-Series Motor Grader" for further information on the changes to the joystick angle to wheel angle. Engine: A modification has been made to the ether strategy. Previous software allowed ether to be injected when cycling the key directly to the start position regardless of whether ether was required or not. Transmission (14M/16M Only): -A modification has been made to add underspeed protection. If the engine drops below 800 rpm under a heavy load, the transmission will automatically downshift to prevent transmission damage.

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-A modification has been made to the park brake test. The improved test will automatically shift the transmission from 5th gear to neutral after the engine speed has been lugged back to a speed that adequately tests the park brake. Transmission (16M only): -A modification has been made to certain shift parameters. Refer to Service Magazine "New Software For the Power Train is Now Available For certain Motor Graders" for further information on the changes to the transmission software.

AFFECTED PRODUCT
Model Identification Number *******Group 1******* 24M B9K00242-00341 *******Group 2******* 120M B9C00130-00543 B9N00130-00269 B9W00100-00187 D9W00100-00142 *******Group 3******* 12M B9F00012-00705 B9R00012-00158 *******Group 4******* 160M B9E00115-00393 B9L00115-00120, 150-481 B9T00100-00157 D9T00100-00121 *******Group 5******* 14M B9J00105-01105 *******Group 6******* 16M B9H00100-00715 *******Group 7******* 140M B9D00129, 763, 1034-1035, 1056-1057, 1120, 1123, 1127, 1191, 1195, 1220, 1224, 1228, 1286, 1290, 1297-1298, 1314, 1358, 1370, 1390, 1395, 1399, 1403, 1412 B9G00100-00251 B9M00129, 132-135, 143, 176-180, 183-185, 188-189, 191195, 199-206, 208-210, 215, 217-219, 221-222, 224-225, 228-229, 231-232, 234-235, 239, 241-242, 245-247, 249, 251-252, 255-256, 260, 263-264, 266-267, 270, 272, 283-

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284, 290-291, 302-305, 309, 311-319, 321-342, 344-350, 352, 354, 364, 366, 370, 374, 376, 378, 380, 382, 396397, 400-401, 406, 411-412, 419, 421, 428-429, 434, 436, 438, 440, 446, 448, 453, 457, 459-468, 471, 474, 479-483, 486, 488, 491, 493, 498, 501, 504, 509, 511, 514, 516, 521, 525, 529, 531, 533, 536, 538-539, 543, 545, 548 D9G00100, 102, 107, 109-114, 117-119, 121-132, 134-137, 139-140, 142-145, 149-159, 161-171, 174-182, 184-208 *******Group 8******* 140M B9D00125-00128, 130-762, 764-1033, 1036-1055, 10581119, 1121-1122, 1124-1126, 1128-1190, 1192-1194, 11961219, 1221-1223, 1225-1227, 1229-1285, 1287-1289, 12911296, 1299-1313, 1315-1357, 1359-1369, 1371-1389, 13911394, 1396-1398, 1400-1402, 1404-1411, 1413-2120, 21222173 B9M00125-00128, 130-131, 136-142, 144-175, 181-182, 186-187, 190, 196-198, 207, 211-214, 216, 220, 223, 226-227, 230, 233, 236-238, 240, 243-244, 248, 250, 253-254, 257-259, 261-262, 265, 268-269, 271, 273-282, 285-289, 292-301, 306-308, 310, 320, 343, 351, 353, 355-363, 365, 367-369, 371-373, 375, 377, 379, 381, 383-395, 398-399, 402-405, 407-410, 413-418, 420, 422427, 430-433, 435, 437, 439, 441-445, 447, 449-452, 454-456, 458, 469-470, 472-473, 475-478, 484-485, 487, 489-490, 492, 494-497, 499-500, 502-503, 505-508, 510, 512-513, 515, 517-520, 522-524, 526-528, 530, 532, 534535, 537, 540-542, 544, 546-547, 549-924 D9G00101, 103-106, 108, 115-116, 120, 133, 138, 141, 146-148, 160, 172-173, 183, 1001-1004 *******Group 9******* 120M NJD00001-00004 *******Group 10******* 120M PJB00001-00045

PARTS NEEDED
Qty Part Number Description

*******Group 1******* 1 30 1 1 1500 3K0360 5P5677 5P6944 7J9108 9X1386 SEAL-O-RING WIRE-ELECTRICAL ADAPTER-STR SEAL-O-RING-ORFS SLEEVE (BULK)

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4 3 1 1 1 1 1

9X3401 9X3402 1028802 1272141 1305300 1916587 3514533

PIN-CONNECTOR SOCKET-CONNECTOR RECEPTACLE KIT TEE-SWIVEL-ORFS CLIP SENSOR GP-TEMP Implement #1 Software Trans/Chassis Software Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

3525716

1 1 1 1 1

3553616 3553618 3553620 3553622 3553624

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 2******* 2 24 1 1 2 2 1 1 750 3J1907 5P5677 6V8398 7X0871 8T4121 8T4137 9R0418 9R2613 9X1386 SEAL-O-RING WIRE-ELECTRICAL SEAL-O-RING-ORFS TEE-SWIVEL WASHER-HARD BOLT HOSE AS BOSS SLEEVE (BULK)

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4 3 1 1 1 1 1 1

9X3401 9X3402 1028802 1305300 1444613 1916587 3410083 3514533

PIN-CONNECTOR SOCKET-CONNECTOR RECEPTACLE KIT CLIP ANGLE AS SENSOR GP-TEMP CONNECTOR-STOR Implement #1 Software Trans/Chassis Software Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

3525716

1 1 1 1 1

3553616 3553618 3553620 3553622 3553624

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 3******* 2 24 1 1 2 2 1 1 3J1907 5P5677 6V8398 7X0871 8T4121 8T4137 9R0418 9R2613 SEAL-O-RING WIRE-ELECTRICAL SEAL-O-RING-ORFS TEE-SWIVEL WASHER-HARD BOLT HOSE AS BOSS

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750 1 3 1 1 1 1 1 1

9X1386 9X3401 9X3402 1028802 1305300 1444613 1916587 3410083 3514533

SLEEVE (BULK) PIN-CONNECTOR SOCKET-CONNECTOR RECEPTACLE KIT CLIP ANGLE AS SENSOR GP-TEMP CONNECTOR-STOR Implement #1 Software Trans/Chassis Software Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

3525716

1 1 1 1 1

3553616 3553618 3553620 3553622 3553624

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 4******* 2 24 1 1 1 1 1 3J1907 5P5677 6V8398 7X0871 8T4121 8T4137 9R0418 SEAL-O-RING WIRE-ELECTRICAL SEAL-O-RING-ORFS TEE-SWIVEL WASHER-HARD BOLT HOSE AS

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1 750 4 3 1 1 1 1 1

9R2672 9X1386 9X3401 9X3402 1028802 1305300 1916587 3410083 3514533

BOSS SLEEVE (BULK) PIN-CONNECTOR SOCKET-CONNECTOR RECEPTACLE KIT CLIP SENSOR GP-TEMP CONNECTOR-STOR Implement #1 Software 160M Engine Software Trans/Chassis Software Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

3524697

3525716

1 1 1 1 1

3553616 3553618 3553620 3553622 3553624

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 5******* 2 1 24 1 1 3J1907 3S2093 5P5677 6V8398 7T1099 SEAL-O-RING STRAP-CABLE WIRE-ELECTRICAL SEAL-O-RING-ORFS LINK

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1 1 1 1 750 4 3 1 1 1 1 1 1

7X0871 8T4121 8T4191 9R2672 9X1386 9X3401 9X3402 1028802 1305300 1658331 1916587 3410083 3514533

TEE-SWIVEL WASHER-HARD BOLT BOSS SLEEVE (BULK) PIN-CONNECTOR SOCKET-CONNECTOR RECEPTACLE KIT CLIP HOSE AS SENSOR GP-TEMP CONNECTOR-STOR Implement #1 Software 14M Engine Software Trans/Chassis Software Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

1 1

3524698 3525716

1 1 1 1 1

3553616 3553618 3553620 3553622 3553624

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 6******* 1 24 3K0360 5P5677 SEAL-O-RING WIRE-ELECTRICAL

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1 1 1 1 750 1 4 3 1 1 1 1

5P6944 6V9746 7K1181 8Y4489 9X1386 9X2289 9X3401 9X3402 1028802 1916587 3482596 3514533

ADAPTER-STR SEAL-O-RING-ORFS STRAP-CABLE BOSS SLEEVE (BULK) TEE-SWIVEL PIN-CONNECTOR SOCKET-CONNECTOR RECEPTACLE KIT SENSOR GP-TEMP HOSE AS. Implement #1 Software Trans/Chassis Software Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

3525716

1 1 1 1 1

3553616 3553618 3553620 3553622 3553624

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 7******* 2 24 1 1 3J1907 5P5677 6V8398 7X0871 SEAL-O-RING WIRE-ELECTRICAL SEAL-O-RING-ORFS TEE-SWIVEL

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1 1 1 1 750 4 3 1 1 1 1 1

8T4121 8T4137 9R0418 9R2672 9X1386 9X3401 9X3402 1028802 1305300 1916587 3410083 3514533

WASHER-HARD BOLT HOSE AS BOSS SLEEVE (BULK) PIN-CONNECTOR SOCKET-CONNECTOR RECEPTACLE KIT CLIP SENSOR GP-TEMP CONNECTOR-STOR Implement #1 Software Trans/Chassis Software Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

3525716

1 1 1 1 1

3553616 3553618 3553620 3553622 3553624

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 8******* 2 24 1 1 3J1907 5P5677 6V8398 7X0871 SEAL-O-RING WIRE-ELECTRICAL SEAL-O-RING-ORFS TEE-SWIVEL

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1 1 1 1 750 4 3 1 1 1 1 1

8T4121 8T4137 9R0418 9R2672 9X1386 9X3401 9X3402 1028802 1305300 1916587 3410083 3514533

WASHER-HARD BOLT HOSE AS BOSS SLEEVE (BULK) PIN-CONNECTOR SOCKET-CONNECTOR RECEPTACLE KIT CLIP SENSOR GP-TEMP CONNECTOR-STOR Implement #1 Software Trans/Chassis Software Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

3525716

1 1 1 1 1

3553616 3553618 3553620 3553622 3553624

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 9******* 2 24 1 1 3J1907 5P5677 6V8398 7X0871 SEAL-O-RING WIRE-ELECTRICAL SEAL-O-RING-ORFS TEE-SWIVEL

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2 2 1 1 750 4 3 1 1 1 1 1 1

8T4121 8T4137 9R0418 9R2613 9X1386 9X3401 9X3402 1028802 1305300 1444613 1916587 3410083 3514533

WASHER-HARD BOLT HOSE AS BOSS SLEEVE (BULK) PIN-CONNECTOR SOCKET-CONNECTOR RECEPTACLE KIT CLIP ANGLE AS SENSOR GP-TEMP CONNECTOR-STOR Implement #1 Software Trans/Chassis Software Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

3525716

1 1 1 1 1

3553616 3553618 3553620 3553622 3553624

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 10******* 1 3514533 Implement #1 Software Trans/Chassis

3525716

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Software 1 1 1 1 1 3553616 3553618 3553620 3553622 3553624 Messenger Software Messenger Software Messenger Software Messenger Software Messenger Software

In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED
Note: Ensure that all applicable portions of this rework are performed. Groups 2-8 Check the secondary steering system by referring to the appropriate Operation and Maintenance Manual "Secondary Steering Test". Note that while the secondary steering test switch is depressed the secondary steering pump is providing pressure and the secondary steering valve is controlling flow to the steering cylinders. If the machine passes the secondary steering test, and the wheels steer in the direction requested, no further action is required. If the machine fails the test and the wheels do not move in the direction requested perform the rework procedure listed below. Groups 1-9 Install the additional temperature sensor and wiring per Special Instruction REHS4479 "Installation of a Temperature Sensor in the Steering System for Cold Weather Operation on a Certain Motor Graders". Groups 1-10 NOTE: New machine flash files are released periodically. Ensure you are using the latest flash files by downloading the files from SISWeb. NOTE: The Transmission/Chassis, and Implement #1 can be flashed over the J1939 Data Link. The Messenger ECM is flashed over CDL. Use Cat Electronic Technician service tool version 2009C or later to flash the software below in the order listed: - Flash Implement #1 ECM with 351-4533 flash file. - Flash the Transmission/Chassis ECM with 352-5716 flash file. - Flash 160M Engine ECM with 352-4697 flash file.

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- Flash 14M Engine ECM with 352-4698 flash file. - Flash the Messenger Monitor Display with the flash file containing the appropriate languages. Reference the following list for the appropriate part number: 355-3616 Software-Monitor (English, Portuguese, Spanish, French, German, Dutch). 355-3618 Software-Monitor (English, Portuguese, Danish, Finnish, Swedish, Norwegian). 355-3620 Software-Monitor (English, Portuguese, Italian, Greek, Hebrew, Turkish). 355-3622 Software-Monitor (English, Portuguese, Russian, Arabic, Chinese). 355-3624 Software-Monitor (English, Portuguese, Romanian, Slovenian). After the flashing the above ECMs, start the machine, and verify all ECM systems are functional and delete all diagnostic and event codes. Using Caterpillar Electronic Technician, check the Transmission ECM serial number which will be displayed on the main screen. If the Transmission ECM Serial Number ends in MS, no further action is required. If the Transmission ECM Serial Number ends in JT or IS perform the rework listed below for groups 1-10. Using Caterpillar Electronic Technician, configure the hydraulic oil viscosity type that is installed on the machine. Please refer to Service Magazine Article "A New Parameter Is Now Used for Selecting the Hydraulic Oil Type on M-Series Motor Grader" for further instructions on configuring the hydraulic oil viscosity type. Ensure that the operator understands each change prior to releasing the machine back into service. Refer to Service Magazines "Improved Monitoring System Is Now Used for the Steering System on M-Series Motor Graders", "New Power Train Software is Now Available For Certain Motor Graders" and "New Software Is Now Used for the Steering System on MSeries Motor Grader" for all information regarding changes. Prior to releasing the machine back into service place printed copy of the three service mags on the seat of the cab.

OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

Caterpillar Parts % Labor Hrs% Dealer Suggested Parts % Labor Hrs% Customer Suggested Parts % Labor Hrs%

*******Group 1*******
100% 100% 0% 0% 0% 0%

NOTE: This is a 7.0-hour job for Group 1 An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

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Caterpillar Parts % Labor Hrs%

Dealer Suggested Parts % Labor Hrs%

Customer Suggested Parts % Labor Hrs%

*******Group 2*******
100% 100% 0% 0% 0% 0%

NOTE: This is a 7.0-hour job for Group 2 An additional 0.5 hours labor will be allowed if the secondary steering rework is completed. An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

Caterpillar Parts % Labor Hrs%

Dealer Suggested Parts % Labor Hrs%

Customer Suggested Parts % Labor Hrs%

*******Group 3*******
100% 100% 0% 0% 0% 0%

NOTE: This is a 7.0-hour job for Group 3 An additional 0.5 hours labor will be allowed if the secondary steering rework is completed. An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

Caterpillar Parts % Labor Hrs%

Dealer Suggested Parts % Labor Hrs%

Customer Suggested Parts % Labor Hrs%

*******Group 4*******
100% 100% 0% 0% 0% 0%

NOTE: This is a 7.0-hour job for Group 4 An additional 0.5 hours labor will be allowed if the secondary steering rework is completed. An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

Caterpillar Parts % Labor Hrs%

Dealer Suggested Parts % Labor Hrs%

Customer Suggested Parts % Labor Hrs%

*******Group 5*******

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100%

100%

0%

0%

0%

0%

NOTE: This is a 7.0-hour job for Group 5 An additional 0.5 hours labor will be allowed if the secondary steering rework is completed. An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

Caterpillar Parts % Labor Hrs%

Dealer Suggested Parts % Labor Hrs%

Customer Suggested Parts % Labor Hrs%

*******Group 6*******
100% 100% 0% 0% 0% 0%

NOTE: This is a 7.0-hour job for Group 6 An additional 0.5 hours labor will be allowed if the secondary steering rework is completed. An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

Caterpillar Parts % Labor Hrs%

Dealer Suggested Parts % Labor Hrs%

Customer Suggested Parts % Labor Hrs%

*******Group 7*******
100% 100% 0% 0% 0% 0%

NOTE: This is a 7.0-hour job for Group 7 An additional 0.5 hours labor will be allowed if the secondary steering rework is completed. An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

Caterpillar Parts % Labor Hrs%

Dealer Suggested Parts % Labor Hrs%

Customer Suggested Parts % Labor Hrs%

*******Group 8*******
100% 100% 0% 0% 0% 0%

NOTE: This is a 7.0-hour job for Group 8 An additional 0.5 hours labor will be allowed if the secondary steering rework is completed.

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An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

Caterpillar Parts % Labor Hrs%

Dealer Suggested Parts % Labor Hrs%

Customer Suggested Parts % Labor Hrs%

*******Group 9*******
100% 100% 0% 0% 0% 0%

NOTE: This is a 7.0-hour job for Group 9 An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

Caterpillar Parts % Labor Hrs%

Dealer Suggested Parts % Labor Hrs%

Customer Suggested Parts % Labor Hrs%

*******Group 10*******
100% 100% 0% 0% 0% 0%

NOTE: This is a 1.0-hour job for Group 10 An additional 0.5 hours will be allowed if the A/C wire needs to be reworked.

PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A TEMPERATURE SENSOR IN THE STEERING SYSTEM AND FLASHING NEW SOFTWARE ON CERTAIN 120M, 12M, 140M, 160M, 14M, 16M, AND 24M MOTOR GRADERS MODELS INVOLVED - 120M, 12M, 140M, 160M, 14M, 16M, AND 24M Motor

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Graders Dear Caterpillar Product Owner:

A temperature sensor needs to be installed and new software needs to be flashed on the machines listed above. The additional temperature sensor along with the current hydraulic tank oil temperature sensor provides hydraulic system temperature feedback to the operator for both the hydraulic oil tank temperature and steering cylinder oil temperature. In addition to the temperature sensor, the secondary steering system needs to be inspected on certain 12M, 120M, 140M, 160M, 14M and 16M Motor Graders. The existing Secondary Steering Harness can have the solenoid wires inverted. If these wires are inverted when the machine is operating in secondary steering mode the steering system will steer backwards. This failure will result in the machine steering in the opposite direction to that requested by the operator. Also the transmission ECM harnesses may need to have an Air Conditioner wire relocated. The current placement of the wire could cause the Transmission ECM to reset and parking brake to automatically apply. Software improvements are listed below. Steering: -A modification has been made to the cold hydraulic oil warning strategy. The cold hydraulic oil strategy will now be based on the type of hydraulic oil that is installed in the machine and can be viewed through the Messenger System. -A modification to the joystick angle to wheel angle has been made. The transition point of 34 km/h (21 mph) has been removed and the amount of joystick travel required at high speeds has been reduced. Failure to apply the above changes may result in personal injury or death.

You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 02Dec2009 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

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Identification #(s)

Attached to 02Dec2009 Service Letter

Rework Procedure

Groups 2-8 Refer to the Service Manual if/as necessary. 1. Shut off machine and shut off electronic disconnect switch. 2. Remove bolts (Item 2 in image 1.1.1). Repeat for the opposite side of the machine. 3. Remove cover (Item 1 in image 1.1.1) from the machine.

Image1.1.1 4. Unplug the connector U-C36 located just in front of the cab (refer to Image 1.2.1 for connector location).

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Image1.2.1 5. Inspect the connector. The green wire X754-U31 should be in pin 3 and the white wire X755-U32 should be in pin 4. 6. If the wires are incorrect reverse pin 3 and pin 4 so that they match the wiring harness table in Image 1.3.1.

Image1.3.1 Groups 1-10 1. Ensure that the main power disconnect is turned off

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2. Disconnect Transmission ECM connector J2

Image1.4.1 3. Remove Endbell cover (126-1774) 4. Remove the pin and wire E554 PK-18 from position J2-20 as shown in image 1.4.1 5. Remove white plug (8T-8737) from J2-12 6. Reconnect the pin and wire E554 PK-18 to position J2-12 as shown in image 1.4.1 7. Place white plug (8T-8737) into J2-20 8. Perform 10 pound pull test on the wire to ensure that the pin is properly retained in the J2 connector 9. Replace Endbell cover 10. Reconnect Transmission ECM connector J2

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Mon Dec 7 10:54:08 UTC-0200 2009

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