Workplace Violence 20121

Your Host
Linda Robinson, PHR

Training & Development Manager, CPEhr 20+ years of HR and managerial experience in hospitality, food & beverage, gaming and manufacturing industries
copyright 2012 CPE HR, Inc. All rights reserved
CPEhr Management Training

presents
Prevent & Diffuse Workplace Violence

Scope of the Problem

Over 2 million victims of workplace violence each year 1 in 6 violent crimes occur at work One of the 4 main causes of jobrelated deaths for all employees Violence is the #1 cause of death in the workplace for women
Goals
Understand the causes of workplace violence Recognize warning signs of violent behavior Know the right actions to take Know the policy requirements
Effective Steps
Education Observation Confrontation Security Measures Intervention Reporting
Whos at Risk?
All employees Some may face a greater risk:
employees who work with the public off-site employees night workers employees who travel for business employees who handle money
External Threats
Former employees Friends or relatives of employees Healthcare: patients or family members of patients Customers or vendors Robbers/burglars Terrorists
Internal Threats
Aggressive or violent employees
Disgruntled employees towards supervision Co-workers toward each other
copyright 2012CPE HR, Inc. All rights reserved
Types of Threats
Veiled
Observe body language
Conditional
Goal is to intimidate
Direct
Declared intent to hurt
Methods
Verbal abuse
Bullying, mocking, insults, intimidation
Nonverbal threats
Body language
Extreme threats
Stalking, forced attentions
Physical violence
Effective Steps
General Warning Signs

Psychological deterioration Decreased or inconsistent job functioning Social isolation Marked deterioration in personal hygiene Other major personality changes
Additional Signs
Fascination with weapons Alcohol or drug abuse Extreme stress Anguish over employment decisions History of violent incidents
Levels of Anger
Psychologists generally categorize violent behavior in the workplace into 4 levels Awareness of the symptoms of each level can greatly reduce and even eliminate violence Awareness can allow an opportunity to spot behavior before it becomes dangerous
Level 1
Individual upset, behavior begins to change
Sensitive to criticism/takes things personally Passive-aggressive behavior possibly including procrastination and tardiness Sarcasm, irritable, frustrated Job performance still within norms Facial: frowns, staring, grimacing
Level 2
Pronounced, discernable escalation
Dehumanizing insults, angry remark, slurs Criticism of others including company More emotional, less rational Job performance impacted (errors, difficulty concentrating, complaining to others) Tight, fast, jerky body movements
Level 3
Escalating physical, emotional, psychological activity
Yelling, shouting, profanity Throwing of objects, door slamming, pacing Combative with threats (vague to specific) Blames others Rationally limited, becoming more visually oriented/tunnel vision Extensive self-talk
Level 4
Destructive, assaulting type behavior
Threats are specific and the means are available Not rational High level of physical, emotional and psychological agitation Possible alcohol or drug based influences May not reveal intentions No longer ambivalent
Effective Steps
Face-to-Face with Violence

Try to remain calm and polite Warn co-workers and clear the area Call for assistance
Face-To-Face
Determine an escape route Maintain a safe distance Establish non-aggressive eye contact Keep an even tone of voice
Face-to-Face with an Armed Aggressor

Dont try to disarm the aggressor Do exactly what you are told Dont make any sudden moves Speak carefully and sparingly Go for cover or run only if safe to do so Keep hands visible
Effective Steps
General Security Measures

Keep security doors closed and locked Do not share ID cards or security codes with others Follow rules for visitors Report unescorted strangers Report burned out or inadequate lighting
Security Measures
Always report: Unusual or unexpected deliveries Any threats from people outside the company Any signs of break-ins or missing items
Additional Security
Take appropriate precautions when working late Advise building security if you are staying late If youre being attacked, yell to alert others; use a whistle
Effective Steps
Intervention
Deal with threatening behavior right away Review the policy with problem employees Discuss the situation with HR Refer problem employees for counseling (EAP or private)
Intervention: Follow-up
Monitor the employees behavior Use progressive discipline as needed Assess the violent potential of terminated employees
Be Professional
Always try to resolve problems peacefully Dignity is essential Never shout or yell Walk away if necessary ALWAYS report the incident
Effective Steps
Always Report
Reporting may prevent more serious incidents and gives the troubled individual an opportunity to receive guidance Immediately report to your management, HR or security
Incident Reports
Date, time, and location Name of aggressor Name of complainant/victim Witnesses Summary of incident Action taken
Helping Victims of Violence

Get medical assistance for victims Tell them what is being done to resolve the problem Listen to their concerns Help them get back to work
State and Federal Leaves

FMLA/CFRA Crime Victim Leave Domestic Violence and Sexual
Assault Leave
Domestic Violence
Costs employers $728 million dollars in lost productivity each year and $7.9 million dollars in paid workdays lost each year 20% of domestic abuse and violence can be enacted at the workplace Not gender specific, can impact up to 40% of women and up to 30% of men
Policy Considerations
Purpose of a violence prevention policy Zero tolerance for violence Employee involvement Your role in communicating and promoting the policy
Summary
Realize that workplace violence is a real and present danger Keep alert for signs of trouble Follow all security measures Take immediate action to deal with threatening or violent behavior Report all threats or violent behavior
Resources
http://www.osha.gov
http://www.osha.gov/SLTC/workplaceviol ence/index.html
http://www.futureswithoutviolence. org/ Corporate Alliance to End Partner Violence http://www.caepv.org/

HRCI Credit
Program ID: ORG_PROGRAM - 130280 Title: Prevent & Diffuse Workplace Violence Start Date: November 29, 2012 End Date: November 29, 2012 Recertification Credit Hours Awarded: 1.0 Specified Credit Hours: General
Copyright 2012 CPE HR, Inc. All rights reserved
Presented by:
Linda Robinson, PHR Training & Development Mgr lrobinson@CPEhr.com 310-270-9806
Copyright 2012 CPE HR, Inc. All rights reserved

Workplace Violence 20121

Enviado por

Dados do documento

Descrição original:

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

Workplace Violence 20121

Enviado por

Direitos autorais:

Formatos disponíveis

Your Host

Linda Robinson, PHR

CPEhr Management Training

Prevent & Diffuse Workplace Violence

Scope of the Problem

General Warning Signs

Face-to-Face with Violence

Face-to-Face with an Armed Aggressor

General Security Measures

Helping Victims of Violence

State and Federal Leaves

http://www.futureswithoutviolence. org/ Corporate Alliance to End Partner Violence http://www.caepv.org/

Você também pode gostar