SUMMARY

MONTHLY PRODUCTION REPORT

A
By Benefiting Segment

2013 carry over

2013

All CX Areas
Delivery Experience
Digital Media
Order Management
Other Area
Prime & Payments
Return Experience
Self Service
Shopping Experience

Totals
Goal
Delta
By Originating Segment

2013

Actual
Jan-14

Feb-14

B
Mar-14

Forecasted
Apr-14

May-14

Jun-14

Jul-14

Aug-14

Sep-14

Oct-14

Nov-14

Dec-14

Next year
Dec-15

D=A+B+C
Total

$7,738
$0
$0
$25,628
$0
$0
$0
$65,436
$0

$6,190
$0
$0
$20,502
$0
$0
$0
$52,348
$0

$6,646
$0
$0
$22,010
$0
$0
$0
$56,198
$0

$417,089
$1,684,902
$245,642
$789,938
$630,000
$391,260
$607,418
$1,459,193
$127,843

$463,432
$1,872,114
$272,936
$877,708
$700,000
$434,733
$674,909
$1,621,326
$142,048

$463,432
$1,872,114
$272,936
$877,708
$700,000
$434,733
$674,909
$1,621,326
$142,048

$470,053
$1,898,858
$276,835
$890,247
$710,000
$440,944
$684,550
$1,644,488
$144,077

$536,257
$2,166,303
$315,826
$1,015,634
$810,000
$503,048
$780,966
$1,876,106
$164,370

$536,257
$2,166,303
$315,826
$1,015,634
$810,000
$503,048
$780,966
$1,876,106
$164,370

$556,119
$2,246,536
$327,523
$1,053,250
$840,000
$521,680
$809,890
$1,945,591
$170,457

$635,564
$2,567,470
$374,312
$1,203,714
$960,000
$596,206
$925,589
$2,223,533
$194,808

$1,046,032
$4,225,628
$616,056
$1,981,113
$1,580,000
$981,255
$1,523,365
$3,659,565
$320,622

$952,285
$5,226,000
$0
$64,320
$5,000,000
$0
$3,762,331
$973,604
$2,061,458

$6,097,094
$25,926,228
$3,017,892
$9,837,406
$12,740,000
$4,806,908
$11,224,893
$19,074,819
$3,632,101

$98,801

$79,041

$84,853

$6,353,285
$2,349,300
$4,003,985

$7,059,206
$2,610,334
$4,448,872

$7,059,206
$2,610,334
$4,448,872

$7,160,052
$2,647,624
$4,512,428

$8,168,510
$3,020,529
$5,147,981

$8,168,510
$3,020,529
$5,147,981

$8,471,047
$3,132,400
$5,338,647

$9,681,197
$3,579,886
$6,101,311

$15,933,636
$5,891,896
$10,041,740

$18,039,998

$96,357,340

$18,039,998

$96,357,340

Apr-14

May-14

Jun-14

Jul-14

Aug-14

Sep-14

Oct-14

Nov-14

Dec-14

Dec-15

CPT
GFK
HTS
HYD
PSC
SJO
VCC
WIN
(blank)

Jan-14
$0
$0
$0
$0
$0
$0
$0
$0
$98,801

Feb-14
$0
$0
$0
$0
$0
$0
$0
$0
$79,041

Mar-14
$0
$0
$0
$0
$0
$0
$0
$0
$84,853

$72,883
$0
$720,052
$356,929
$582,480
$0
$15,044
$217,105
$4,388,792

$80,981
$0
$800,057
$396,588
$647,200
$0
$16,716
$241,228
$4,876,435

$80,981
$0
$800,057
$396,588
$647,200
$0
$16,716
$241,228
$4,876,435

$82,138
$0
$811,487
$402,254
$656,446
$0
$16,955
$244,674
$4,946,098

$93,707
$0
$925,781
$458,909
$748,903
$0
$19,343
$279,135
$5,642,732

$93,707
$0
$925,781
$458,909
$748,903
$0
$19,343
$279,135
$5,642,732

$97,177
$0
$960,069
$475,906
$776,640
$0
$20,059
$289,474
$5,851,722

$111,060
$0
$1,097,221
$543,892
$887,589
$0
$22,925
$330,827
$6,687,682

$182,786
$0
$1,805,844
$895,156
$1,460,824
$0
$37,730
$544,486
$11,006,811

$0
$0
$8,013,743
$4,120,902
$0
$0
$0
$0
$5,905,353

$895,418
$0
$16,860,090
$8,506,034
$7,156,187
$0
$184,830
$2,667,294
$60,087,487

Totals
Goal
Delta

$98,801

$79,041

$84,853

$6,353,285
$2,349,300
$4,003,985

$7,059,206
$2,610,334
$4,448,872

$7,059,206
$2,610,334
$4,448,872

$7,160,052
$2,647,624
$4,512,428

$8,168,510
$3,020,529
$5,147,981

$8,168,510
$3,020,529
$5,147,981

$8,471,047
$3,132,400
$5,338,647

$9,681,197
$3,579,886
$6,101,311

$15,933,636
$5,891,896
$10,041,740

$18,039,998

$96,357,340

$18,039,998

$96,357,340

Benefiting Segment Performance

$5,000,000
$4,000,000
$3,000,000
$2,000,000

$1,000,000
$0

Jan-14

Feb-14

All CX Areas
Prime & Payments

Mar-14

Apr-14

May-14

Delivery Experience
Return Experience

Totals

Jun-14

Jul-14

Digital Media
Self Service

Aug-14

Sep-14

Oct-14

Order Management
Shopping Experience

Nov-14

Dec-14

Other Area

Originating Segment Performance

$12,000,000
$10,000,000
$8,000,000

$6,000,000
$4,000,000
$2,000,000

$0
Jan-14

Feb-14

Mar-14

Apr-14

CPT

GFK

HTS

May-14

Jun-14

Jul-14

Aug-14

HYD

PSC

SJO

VCC

Sep-14
WIN

Oct-14
(blank)

Nov-14

Dec-14

SUMMARY
MONTHLY PRODUCTION REPORT

C=A-Goal

F =A/B+C

2014 YTD Achieved

Values

2014 Pipeline

Delta

% Of Achieved Goal

HTS

By Originating Site
CPT

$0

$895,418

-$895,418

0.000%

GFK

$0

HTS

$0

8,846,347

(8,846,347)

0.000%
0.000%

10000000

HYD

$0

4,385,132

(4,385,132)

0.000%

8000000

PSC

$0

7,156,187

(7,156,187)

0.000%

SJO

$0

VCC

$0

184,830

0.000%

(184,830)

0.000%

$0

2,667,294

(2,667,294)

0.000%

(blank)

$262,695

53,919,439

(53,656,744)

0.244%

TOTALS

262,695

78,054,648

(77,791,953)

0.244%

WIN

HTS

2000000
0

Achieved

-$5,103,661

0.201%

Delivery Experience

$0

$20,700,228

(20,700,228)

0.000%

Digital Media

$0

$3,017,892

(3,017,892)

0.000%

$68,139

$9,704,947

(9,636,808)

0.352%

Other Area

$0

$7,740,000

(7,740,000)

0.000%

$6,000,000

Prime & Payments

$0

$4,806,908

(4,806,908)

0.000%

$4,000,000

Return Experience

$0

$7,462,561

(7,462,561)

0.000%

$173,982

$17,927,234

(17,753,252)

0.488%

Shopping Experience

TOTALS

$8,846,347

4000000

$5,124,235

Self Service

Pipeline

6000000

$20,574

Order Management

$0

Pipeline

Return Experience

By Benefiting Experience Area

All CX Areas

Achieved

Site

$0

$1,570,643

(1,570,643)

0.000%

$262,695

$78,054,648

-$77,791,953

1.041%

Exp. Area

Achieved

$8,000,000

Return Experience

$0

Pipeline
$7,462,561

$2,000,000
$0
Achieved

Pipeline

CPU
By Primary Process Type
CPU
AHT

242,121

43,663,912

-$43,421,792

100.000%

20,574

4,364,869

(4,344,295)

100.000%

NRR
Concessions

71,228

(71,228)

0.000%

29,954,638

(29,954,638)

0.000%

Cost

262,695

78,054,648

TOTALS

Process
$50,000,000

Achieved

$40,000,000

CPU

$242,121

Pipeline
$43,663,912

$30,000,000

(77,791,953)

200.000%

$20,000,000
$10,000,000
$0
Achieved

Pipeline

4/3/2014
5:36 AM

SUMMARY
MONTHLY PRODUCTION REPORT

As of end of January 2014

Projects Launched

By Originating Site/ Area

Projects in Pipeline

Between

Between

Between

Greater than $5

$1 and $5

$250k and

Less than

mil

mil

$999k

$250k

Type IV (no Savings)

Totals

########

Greater than $5

Between $1

$250k and

Less than

mil

and $5 mil

$999k

$250k

Type IV (no Savings)

Totals

########

CPT

GFK

HTS

HYD

10

PSC

15

13

28

SJO

VCC

WIN

(blank)

17

13

51

65

11

140

TOTALS

12

30

15

71

83

26

196

All CX Areas

12

Delivery Experience

17

Digital Media

Order Management

15

21

Other Area

13

14

Prime & Payments

12

22

Return Experience

11

19

Self Service

25

59

92

By Benefiting Experience Area

Shopping Experience

TOTALS

12

30

15

71

83

26

196

4/3/2014
5:36 AM

Site
CPT
CPT
GFK
GFK
HTS
HTS
HYD
HYD
PSC
PSC
SJO
SJO
VCC
VCC
WIN
WIN
Totals

Month YTD
Jan YTD
Feb YTD
Jan YTD
Feb YTD
Jan YTD
Feb YTD
Jan YTD
Feb YTD
Jan YTD
Feb YTD
Jan YTD
Feb YTD
Jan YTD
Feb YTD
Jan YTD
Feb YTD

for more info:

Kaizen Participation %
LSC Projects Reviewed
0.00%
0.00%
0.61%
0.00%
12.33%
12.16%
0.00%
0.00%
3.40%
0.00%
0.29%
0.00%
0.00%
0.00%
3.00%
0.00%
1.99%

7
15
6
9
12
5
1
2
0
0
0
0
1
0
0
0
58

https://w.amazon.com/index.php?title=CS_NA_ACES_Culture_Metric_Explanations&action=e

LSC Project Approval Rate

# of Gemba Ideas
Time to Respond
0.00%
12
3
0.00%
13
3
100.00%
0
0
0.00%
30
1
83.33%
90
1
100.00%
90
1
0.00%
42
1
0.00%
36
1
0.00%
37
1
0.00%
55
0
0.00%
60
7
0.00%
58
1
0.00%
134
0.5
0.00%
59
0.5
0.00%
22
7
0.00%
0
0
17.71%
738
28

=CS_NA_ACES_Culture_Metric_Explanations&action=edit

Number of Level 4 and Above on Roll

Level 4 and Above Training Rate

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Number of Level 4 and Above Trained in 2014

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

# of Kaizen Completed (80% of the Solutions Have Been Implemented)

0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%

# of Kaizen Replication Ideas Implemented By Site

# of Experiments Conducted
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

Kaizen Completion Rate (80% Solution)

0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%