BINDU LABELS

1. PURPOSE:

PROCEDURE FOR CORRECTIVE & PREVENTIVE ACTION

Doc No.: Q 85201 R !.No.0.0 D".: 12.0#.200$ P%& 1 o' 2

To establish a procedure to correct non-conformities in Products & Processes of the company and to take preventive actions to stop recurrence of the same.

2. SCOPE: Applicable to non-conformities observed in companys process & products both before & after sale.

3.

RESPONSIBILITY: Dept. Heads & M. .

4.

REFERENCE: !"# $T"%&'(')*++' , -lause ../.* & ../.0

5.

PROCEDURE: /.%. Process & Product non conformities are reported in follo1in2 1ays eports

o Daily & Monthly e3ection & e1ork o -ustomer -omplaints.

Pareto Analysis is carried out on reports of non-conformities. Hi2h ranked reasons for non-conformities are referred to a team representin2 relevant functions. The team analysis each reasons and formulates a suitable action plan & fi4 responsibilities for corrective actions. The corrective & preventive actions are monitored periodically till completion.

BINDU LABELS
/.*.

PROCEDURE FOR CORRECTIVE & PREVENTIVE ACTION

Doc No.: Q 85201 R !.No.0.0 D".: 12.0#.200$ P%& 2 o' 2

-ustomer complaints are received by 5uality Assurance Dept. 6ach complaint received is referred to corrective & preventive action team. #n critical non-conformances a root cause analysis is carried out. The team analyses complaints and decides necessary time bound actions. The decisions are recorded in .-D 7orm. The Pro2ress of corrective & preventive actions plans are monitored by M obtained. until effective results are

/.0.

-ustomer is communicated on the pro2ress of -orrective & Preventive Actions

/.( -orrective & Preventive Actions are carried out on a time bound action plan.

#. RECORDS: S(. Name of the Record No. % * 0 ( e3ection eport -ustomer -omplaints -orrective Action Plans .-D 7orms Fo()%" No. 5.0++++* 58*0+++% 5./*+++% 5./*+++*