Avaya MultiSite Administration Reference

Table of Contents
Setting Up This Product ....................................................................................................... 1
Setting up MultiSite Administration.................................................................................................. 1
What do you want to do? .............................................................................................................. 1
Configuring an MSA Server............................................................................................................. 1
Related Topics.............................................................................................................................. 1
Adding users to MultiSite Administration ......................................................................................... 2
Related Topics.............................................................................................................................. 2
Creating a custom privileges profile ................................................................................................ 2
Related Topics.............................................................................................................................. 3
Assigning a messaging system to voice system ............................................................................. 3
Related Topics.............................................................................................................................. 3
Adding a UDP group........................................................................................................................ 3
Related Topics.............................................................................................................................. 3
Initializing voice systems ................................................................................................................. 3
Related Topics.............................................................................................................................. 3
Starting the queue ........................................................................................................................... 4
Related Topics.............................................................................................................................. 4

Using This Product ................................................................................................................. 5

What can I do with MultiSite Administration? .................................................................................. 5
What do you want to do? .............................................................................................................. 5
Additional Functionality................................................................................................................. 6
Cutting through to a system............................................................................................................. 6
Related Topics.............................................................................................................................. 7
Understanding the Basics................................................................................................................ 7
Logging into MultiSite Administration .............................................................................................. 7
Related Topics.............................................................................................................................. 7
Understanding log files .................................................................................................................... 7
What is a log file? ......................................................................................................................... 7
Types of log files........................................................................................................................... 8
How can I view a log file? ............................................................................................................. 8
Related Topics.............................................................................................................................. 8
Understanding templates................................................................................................................. 8
What do you want to do? .............................................................................................................. 8
Understanding the screen ............................................................................................................... 9
Understanding the workspace ......................................................................................................... 9
Related Topics.............................................................................................................................. 9
MSA Toolbars ................................................................................................................................ 10
Related Topics............................................................................................................................ 10

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Understanding the Browser Pane.................................................................................................. 11

Purpose....................................................................................................................................... 11
Access ........................................................................................................................................ 11
Use.............................................................................................................................................. 11
Related Topics............................................................................................................................ 11
Understanding the MSA Manager ................................................................................................. 11
Purpose....................................................................................................................................... 11
Access ........................................................................................................................................ 11
Use.............................................................................................................................................. 11
Related Topics............................................................................................................................ 12
Understanding the Task tab .......................................................................................................... 12
Purpose....................................................................................................................................... 12
Access ........................................................................................................................................ 12
Use.............................................................................................................................................. 12
Related Topics............................................................................................................................ 12
Understanding the System Manager ............................................................................................. 12
Purpose....................................................................................................................................... 12
Access ........................................................................................................................................ 12
Use.............................................................................................................................................. 12
Related Topics............................................................................................................................ 12
Understanding the Station Manager.............................................................................................. 13
Purpose....................................................................................................................................... 13
Access ........................................................................................................................................ 13
Use.............................................................................................................................................. 13
Related Topics............................................................................................................................ 13
Understanding the Report Manager .............................................................................................. 14
Purpose....................................................................................................................................... 14
Access ........................................................................................................................................ 14
Use.............................................................................................................................................. 14
Related Topics............................................................................................................................ 14
Understanding the Data Manager ................................................................................................. 15
Purpose....................................................................................................................................... 15
Access ........................................................................................................................................ 15
Other Reference ......................................................................................................................... 15
Use.............................................................................................................................................. 15
Related Topics............................................................................................................................ 15
Understanding the Tree tab........................................................................................................... 15
Purpose....................................................................................................................................... 15
Access ........................................................................................................................................ 15
Use.............................................................................................................................................. 15
Related Topics............................................................................................................................ 15

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Administering Stations ................................................................................................................... 16

Creating templates......................................................................................................................... 16
What do you want to do? ............................................................................................................ 16
Related Topics............................................................................................................................ 16
Applying templates ........................................................................................................................ 16
What do you want to do? ............................................................................................................ 16
Related Topics............................................................................................................................ 16
Copying templates ......................................................................................................................... 17
Related Topics............................................................................................................................ 17
Deleting templates ......................................................................................................................... 18
Related Topics............................................................................................................................ 18
Creating a new station ................................................................................................................... 18
Option 1 ...................................................................................................................................... 18
Option 2 ...................................................................................................................................... 18
Option 3 ...................................................................................................................................... 19
Option 4 ...................................................................................................................................... 19
Related Topics............................................................................................................................ 19
Creating station templates............................................................................................................. 20
Option 1: From anywhere in MultiSite Administration ................................................................ 20
Option 2: If you are already creating or changing a station........................................................ 20
Related Topics............................................................................................................................ 20
Removing stations ......................................................................................................................... 21
Related Topics............................................................................................................................ 21
Changing set types ........................................................................................................................ 21
Related Topics............................................................................................................................ 21
Changing feature buttons .............................................................................................................. 22
Option 1 ...................................................................................................................................... 22
Option 2 ...................................................................................................................................... 22
Related Topics............................................................................................................................ 22
Swapping stations.......................................................................................................................... 23
Related Topics............................................................................................................................ 23
Moving multiple stations ................................................................................................................ 23
Related Topics............................................................................................................................ 23
Moving people among groups ....................................................................................................... 24
Related Topics............................................................................................................................ 24
Changing station extensions ......................................................................................................... 24
Related Topics............................................................................................................................ 24
Moving stations in the same ENP network .................................................................................... 25
Related Topics............................................................................................................................ 25
Changing system passwords......................................................................................................... 25
Related Topics............................................................................................................................ 25
Administering Systems .................................................................................................................. 26

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Adding translations ........................................................................................................................ 26

Related Topics............................................................................................................................ 26
Creating object templates .............................................................................................................. 27
Related Topics............................................................................................................................ 27
Importing translations .................................................................................................................... 27
Exporting translations .................................................................................................................... 28
Duplicating translations ................................................................................................................. 28
Related Topics............................................................................................................................ 28
Changing translations .................................................................................................................... 29
Related Topics............................................................................................................................ 29
Changing translations globally....................................................................................................... 29
Related Topics............................................................................................................................ 29
Removing translations ................................................................................................................... 30
Related Topics............................................................................................................................ 30
Specifying options for removing translations................................................................................. 30
Related Topics............................................................................................................................ 30
Monitoring the system and running reports ................................................................................... 31
Creating report templates .............................................................................................................. 31
Related Topics............................................................................................................................ 31
Specifying page size, source, orientation, and margins ................................................................ 31
Polling manually for data ............................................................................................................... 31
Scheduling ..................................................................................................................................... 32
Scheduling jobs ............................................................................................................................. 32
What do you want to do? ............................................................................................................ 32
Related Topics............................................................................................................................ 32
Changing the priority of a scheduled job ....................................................................................... 32
Related Topics............................................................................................................................ 32
Deleting a scheduled job ............................................................................................................... 33
Related Topics............................................................................................................................ 33
Removing an active job from the queue viewer ............................................................................ 33
Related Topics............................................................................................................................ 33
For Super Users ............................................................................................................................ 34
Viewing server information ............................................................................................................ 34
Related Topics............................................................................................................................ 34
Changing server information ......................................................................................................... 34
Related Topics............................................................................................................................ 34
Viewing information about MultiSite Administration users ............................................................ 34
Related Topics............................................................................................................................ 35
Changing information about MultiSite Administration users.......................................................... 35
Related Topics............................................................................................................................ 35
Disconnecting a user from MultiSite Administration ...................................................................... 35
Related Topics............................................................................................................................ 35

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Changing passwords ..................................................................................................................... 36

Related Topics............................................................................................................................ 36
Removing a user from MultiSite Administration ............................................................................ 36
Related Topics............................................................................................................................ 36
Changing a UDP group ................................................................................................................. 37
Related Topics............................................................................................................................ 37
Removing a UDP group................................................................................................................. 37
Related Topics............................................................................................................................ 37
Deleting destinations ..................................................................................................................... 37
Option 1 ...................................................................................................................................... 37
Option 2 ...................................................................................................................................... 38
Related Topics............................................................................................................................ 38

Reference .................................................................................................................................. 39
Menus ............................................................................................................................................ 39
MultiSite Administration menus ..................................................................................................... 39
Related Topics............................................................................................................................ 39
MSA Manager menus .................................................................................................................... 39
Related Topics............................................................................................................................ 40
System Manager menus................................................................................................................ 40
File .............................................................................................................................................. 40
View ............................................................................................................................................ 40
Tools ........................................................................................................................................... 41
Messaging System ..................................................................................................................... 41
Help............................................................................................................................................. 41
Related Topics............................................................................................................................ 41
Station Manager menus ................................................................................................................ 42
File .............................................................................................................................................. 42
View ............................................................................................................................................ 42
Tools ........................................................................................................................................... 42
Messaging System ..................................................................................................................... 43
Help............................................................................................................................................. 43
Related Topics............................................................................................................................ 43
Report Manager menus ................................................................................................................. 43
File .............................................................................................................................................. 43
View ............................................................................................................................................ 43
Help............................................................................................................................................. 43
Related Topics............................................................................................................................ 44
Data Manager menus .................................................................................................................... 44
File .............................................................................................................................................. 44
View ............................................................................................................................................ 44
Help............................................................................................................................................. 44

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Related Topics............................................................................................................................ 44
Administration Screen menus........................................................................................................ 45
Template See Templates in the following section. ..................................................................... 45
Ports............................................................................................................................................ 45
Tools ........................................................................................................................................... 45
Voice System .............................................................................................................................. 45
Find: Launches the Find dialog box............................................................................................ 45
View: Lets you view information about any of the objects listed. ............................................... 45
Help............................................................................................................................................. 45
Related Topics............................................................................................................................ 46
If You Don't See a Menu................................................................................................................ 46
Related Topics............................................................................................................................ 46
Screens.......................................................................................................................................... 47
From the MSA Manager ................................................................................................................ 47
MSA User Configuration (screen).................................................................................................. 47
Purpose....................................................................................................................................... 47
Access ........................................................................................................................................ 47
Use.............................................................................................................................................. 47
Related Topics............................................................................................................................ 48
Add User (dialog box) .................................................................................................................... 48
Purpose....................................................................................................................................... 48
Access ........................................................................................................................................ 48
Use.............................................................................................................................................. 48
Related Topics............................................................................................................................ 48
Add User to Systems (dialog box) ................................................................................................. 49
Purpose....................................................................................................................................... 49
Access ........................................................................................................................................ 49
Use.............................................................................................................................................. 49
Related Topics............................................................................................................................ 50
MSA Server Configuration wizard ................................................................................................. 50
Purpose....................................................................................................................................... 50
Access ........................................................................................................................................ 50
Use.............................................................................................................................................. 51
Related Topics............................................................................................................................ 51
MSA Server Configuration wizard Screen 2.................................................................................. 51
Field Descriptions ....................................................................................................................... 51
Related Topics............................................................................................................................ 51
MSA Server Configuration wizard Screen 3.................................................................................. 52
Use.............................................................................................................................................. 52
Related Topics............................................................................................................................ 52

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Messaging System Configuration (screen) ................................................................................... 53

Purpose....................................................................................................................................... 53
Access ........................................................................................................................................ 53
Use.............................................................................................................................................. 54
Related Topics............................................................................................................................ 54
System Resources (screen) .......................................................................................................... 54
Purpose....................................................................................................................................... 54
Access ........................................................................................................................................ 54
Use.............................................................................................................................................. 55
Related Topics............................................................................................................................ 56
Uniform Dial Plan Configuration (screen) ...................................................................................... 57
Purpose....................................................................................................................................... 57
Access ........................................................................................................................................ 57
Use.............................................................................................................................................. 57
Related Topics............................................................................................................................ 57
Add UDP Group: UDP Configuration (dialog box)......................................................................... 58
Purpose....................................................................................................................................... 58
Access ........................................................................................................................................ 58
Use.............................................................................................................................................. 58
Related Topics............................................................................................................................ 59
UDP Dial Plan (dialog box)............................................................................................................ 59
Purpose....................................................................................................................................... 59
Access ........................................................................................................................................ 59
Update UDP Configuration (dialog box) ........................................................................................ 60
Purpose....................................................................................................................................... 60
Access ........................................................................................................................................ 60
Use.............................................................................................................................................. 60
Related Topics............................................................................................................................ 60
Adding UDP Members to UDP group (dialog box) ........................................................................ 60
Purpose....................................................................................................................................... 60
Access ........................................................................................................................................ 60
Task Scheduler (screen) ............................................................................................................... 61
Purpose....................................................................................................................................... 61
Access ........................................................................................................................................ 61
Related Topics............................................................................................................................ 61
System Locks (screen) .................................................................................................................. 62
Purpose....................................................................................................................................... 62
Access ........................................................................................................................................ 62
Use.............................................................................................................................................. 62
To Lock, Unlock, or View Station Locks: ................................................................................. 62
To Lock, Unlock, or View Other Object Locks: ........................................................................ 62

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Related Topics............................................................................................................................ 63
Broadcast System Messages (dialog box) .................................................................................... 63
Purpose....................................................................................................................................... 63
Access ........................................................................................................................................ 63
Use.............................................................................................................................................. 64
Related Topics............................................................................................................................ 64
Broadcast Messages (dialog box) ................................................................................................. 64
Purpose....................................................................................................................................... 64
Access ........................................................................................................................................ 64
Use.............................................................................................................................................. 65
System Status Viewer (dialog box)................................................................................................ 65
Purpose....................................................................................................................................... 65
Access ........................................................................................................................................ 65
Use.............................................................................................................................................. 65
Related Topics............................................................................................................................ 66
View Processing Queue (dialog box) ............................................................................................ 66
Purpose....................................................................................................................................... 66
Access ........................................................................................................................................ 66
Use.............................................................................................................................................. 67
Toolbar Editor (dialog box) ............................................................................................................ 67
Purpose....................................................................................................................................... 67
Access ........................................................................................................................................ 67
Use.............................................................................................................................................. 67
Related Topics............................................................................................................................ 68
From the System Manager ............................................................................................................ 68
Understanding the System Manager ............................................................................................. 68
Purpose....................................................................................................................................... 68
Access ........................................................................................................................................ 68
Use.............................................................................................................................................. 68
Related Topics............................................................................................................................ 68
Add Station (dialog box) ................................................................................................................ 69
Purpose....................................................................................................................................... 69
Use.............................................................................................................................................. 69
Related Topics............................................................................................................................ 69
Change Station (dialog box) .......................................................................................................... 69
Purpose....................................................................................................................................... 69
Access ........................................................................................................................................ 69
Use.............................................................................................................................................. 69
Related Topics............................................................................................................................ 70

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Create a Template (dialog box) ..................................................................................................... 70

Purpose....................................................................................................................................... 70
Access ........................................................................................................................................ 70
Use.............................................................................................................................................. 70
Related Topics............................................................................................................................ 70
Define External File Format dialog box ......................................................................................... 71
Purpose....................................................................................................................................... 71
Access ........................................................................................................................................ 71
Use.............................................................................................................................................. 71
Related Topics............................................................................................................................ 72
System Properties (dialog box) ..................................................................................................... 73
Purpose....................................................................................................................................... 73
Access ........................................................................................................................................ 73
Use.............................................................................................................................................. 73
Related Topics............................................................................................................................ 73
Search for Extensions Using Name dialog box ............................................................................. 74
Purpose....................................................................................................................................... 74
Access ........................................................................................................................................ 74
Use.............................................................................................................................................. 74
Add dialog box ............................................................................................................................... 75
Purpose....................................................................................................................................... 75
Access ........................................................................................................................................ 75
Use.............................................................................................................................................. 75
Related Topics............................................................................................................................ 75
List/Display dialog box ................................................................................................................... 76
Purpose....................................................................................................................................... 76
Access ........................................................................................................................................ 76
Use.............................................................................................................................................. 76
Related Topics............................................................................................................................ 76
Remove dialog box ........................................................................................................................ 77
Purpose....................................................................................................................................... 77
Access ........................................................................................................................................ 77
Use.............................................................................................................................................. 77
Related Topics............................................................................................................................ 77
Duplicate dialog box ...................................................................................................................... 78
Purpose....................................................................................................................................... 78
Access ........................................................................................................................................ 78
Use.............................................................................................................................................. 78
Related Topics............................................................................................................................ 78

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Change dialog box......................................................................................................................... 79

Purpose....................................................................................................................................... 79
Access ........................................................................................................................................ 79
Use.............................................................................................................................................. 79
Related Topics............................................................................................................................ 79
Edit dialog box ............................................................................................................................... 80
Purpose....................................................................................................................................... 80
Access ........................................................................................................................................ 80
Use.............................................................................................................................................. 80
Related Topics............................................................................................................................ 80
Import (dialog box)......................................................................................................................... 81
Purpose....................................................................................................................................... 81
Access ........................................................................................................................................ 81
Use.............................................................................................................................................. 82
Related Topics............................................................................................................................ 82
Select Input File to Import dialog box ............................................................................................ 83
Purpose....................................................................................................................................... 83
Access ........................................................................................................................................ 83
Use.............................................................................................................................................. 83
Related Topics............................................................................................................................ 83
Select a Template File dialog box ................................................................................................. 84
Purpose....................................................................................................................................... 84
Access ........................................................................................................................................ 84
Use.............................................................................................................................................. 84
Related Topics............................................................................................................................ 84
System Manager screen (generic) ................................................................................................ 85
Purpose....................................................................................................................................... 85
Use.............................................................................................................................................. 86
Related Topics............................................................................................................................ 86
Duplicate Station (dialog box)........................................................................................................ 87
Purpose....................................................................................................................................... 87
Access ........................................................................................................................................ 87
Use.............................................................................................................................................. 87
Global Change (dialog box)........................................................................................................... 87
Purpose....................................................................................................................................... 87
Access ........................................................................................................................................ 88
Use.............................................................................................................................................. 88
Issue List/Display Commands (dialog box) ................................................................................... 88
Purpose....................................................................................................................................... 88
Access ........................................................................................................................................ 88
Use.............................................................................................................................................. 88

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Remove Station (dialog box) ......................................................................................................... 89

Purpose....................................................................................................................................... 89
Access ........................................................................................................................................ 89
Use.............................................................................................................................................. 89
Station Administration (screen) ..................................................................................................... 90
Purpose....................................................................................................................................... 90
Access ........................................................................................................................................ 90
Use.............................................................................................................................................. 90
Related Topics............................................................................................................................ 91
Summary of Duplicates (screen) ................................................................................................... 91
Purpose....................................................................................................................................... 91
Access ........................................................................................................................................ 91
From the Station Manager ............................................................................................................. 92
Change Status For All Translations (dialog box)........................................................................... 92
Purpose....................................................................................................................................... 92
Access ........................................................................................................................................ 92
Use.............................................................................................................................................. 92
Related Topics............................................................................................................................ 92
Change Translation Status (dialog box) ........................................................................................ 93
Purpose....................................................................................................................................... 93
Access ........................................................................................................................................ 93
Use.............................................................................................................................................. 93
Related Topics............................................................................................................................ 93
Create a New Station (wizard) page 1 .......................................................................................... 94
Purpose....................................................................................................................................... 94
Access ........................................................................................................................................ 94
Use.............................................................................................................................................. 94
Related Topics............................................................................................................................ 94
Create a New Station (wizard) page 2 .......................................................................................... 95
Purpose....................................................................................................................................... 95
Access ........................................................................................................................................ 95
Use.............................................................................................................................................. 95
Related Topics............................................................................................................................ 95
Create a New Station (wizard) page 3 .......................................................................................... 96
Purpose....................................................................................................................................... 96
Access ........................................................................................................................................ 96
Use.............................................................................................................................................. 96
Related Topics............................................................................................................................ 97
Create a New Station (wizard) page 4 .......................................................................................... 97
Purpose....................................................................................................................................... 97
Access ........................................................................................................................................ 97
Use.............................................................................................................................................. 97

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Related Topics............................................................................................................................ 97
Translation Editor (dialog box)....................................................................................................... 98
Purpose....................................................................................................................................... 98
Access ........................................................................................................................................ 98
Use.............................................................................................................................................. 98
Find (dialog box) ............................................................................................................................ 99
Purpose....................................................................................................................................... 99
Access ........................................................................................................................................ 99
Use............................................................................................................................................ 100
Related Topics.......................................................................................................................... 100
Log File Viewer (screen).............................................................................................................. 101
Purpose..................................................................................................................................... 101
Access ...................................................................................................................................... 101
Use............................................................................................................................................ 102
Button Labels (dialog box)........................................................................................................... 102
Purpose..................................................................................................................................... 102
Access ...................................................................................................................................... 102
Use............................................................................................................................................ 103
Related Topics.......................................................................................................................... 103
List Station Report ....................................................................................................................... 103
Purpose..................................................................................................................................... 103
Access ...................................................................................................................................... 103
Use............................................................................................................................................ 103
Related Topics.......................................................................................................................... 103
View Processing Queue (dialog box) .......................................................................................... 104
Purpose..................................................................................................................................... 104
Access ...................................................................................................................................... 104
Use............................................................................................................................................ 105
Options (dialog box) .................................................................................................................... 105
Purpose..................................................................................................................................... 105
Access ...................................................................................................................................... 105
Field Descriptions ..................................................................................................................... 106
Schedule Translation(s) (dialog box)........................................................................................... 106
Purpose..................................................................................................................................... 106
Access ...................................................................................................................................... 106
Scheduled Entries (screen) ......................................................................................................... 107
Purpose..................................................................................................................................... 107
Access ...................................................................................................................................... 107
Use............................................................................................................................................ 107
Using this screen ................................................................................................................... 107
Understanding the tabs.......................................................................................................... 108

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Station Administration screen buttons ......................................................................................... 109

Related Topics.......................................................................................................................... 110
System Properties (dialog box) ................................................................................................... 110
Purpose..................................................................................................................................... 110
Access ...................................................................................................................................... 110
Use............................................................................................................................................ 110
Related Topics.......................................................................................................................... 110
View Log History (dialog box)...................................................................................................... 111
Purpose..................................................................................................................................... 111
Access ...................................................................................................................................... 111
Use............................................................................................................................................ 111
Related Topics.......................................................................................................................... 111
What to do with this translation (dialog box)................................................................................ 112
Purpose..................................................................................................................................... 112
Access ...................................................................................................................................... 112
Use............................................................................................................................................ 112
Related Topics.......................................................................................................................... 112
Change System Password (wizard) page 1 ................................................................................ 113
Purpose..................................................................................................................................... 113
Access ...................................................................................................................................... 113
Use............................................................................................................................................ 113
Related Topics.......................................................................................................................... 113
Change System Password (wizard) page 2 ................................................................................ 114
Purpose..................................................................................................................................... 114
Access ...................................................................................................................................... 114
Use............................................................................................................................................ 114
Related Topics.......................................................................................................................... 114
Change System Password (wizard) page 3 ................................................................................ 115
Purpose..................................................................................................................................... 115
Access ...................................................................................................................................... 115
Use............................................................................................................................................ 115
Related Topics.......................................................................................................................... 115
Change System Password (wizard) page 4 ................................................................................ 116
Purpose..................................................................................................................................... 116
Access ...................................................................................................................................... 116
Use............................................................................................................................................ 116
Related Topics.......................................................................................................................... 116
From the Report Manager ........................................................................................................... 117
Add User Report (dialog box) ...................................................................................................... 117
Purpose..................................................................................................................................... 117
Access ...................................................................................................................................... 117

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Use............................................................................................................................................ 117
Related Topics.......................................................................................................................... 118
Analyze Configuration (dialog box).............................................................................................. 118
Purpose..................................................................................................................................... 118
Access ...................................................................................................................................... 118
Use............................................................................................................................................ 118
Related Topics.......................................................................................................................... 119
Custom Reports (dialog box)....................................................................................................... 119
Purpose..................................................................................................................................... 119
Access ...................................................................................................................................... 119
Use............................................................................................................................................ 119
Related Topics.......................................................................................................................... 120
DID Dial Plan (dialog box) ........................................................................................................... 120
Purpose..................................................................................................................................... 120
Access ...................................................................................................................................... 120
Use............................................................................................................................................ 120
Related Topics.......................................................................................................................... 120
FTP Screen.................................................................................................................................. 121
Purpose..................................................................................................................................... 121
Access ...................................................................................................................................... 121
Use............................................................................................................................................ 121
Related Topics.......................................................................................................................... 122
Lookup Extension (dialog box) .................................................................................................... 122
Purpose..................................................................................................................................... 122
Access ...................................................................................................................................... 122
Use............................................................................................................................................ 122
Related Topics.......................................................................................................................... 122
On-Line 'display' Reports (dialog box)......................................................................................... 123
Purpose..................................................................................................................................... 123
Access ...................................................................................................................................... 123
Use............................................................................................................................................ 123
Related Topics.......................................................................................................................... 123
On-Line 'list' Reports (dialog box)................................................................................................ 124
Purpose..................................................................................................................................... 124
Access ...................................................................................................................................... 124
Use............................................................................................................................................ 124
Related Topics.......................................................................................................................... 124
Query Stations (dialog box) ......................................................................................................... 125
Purpose..................................................................................................................................... 125
Access ...................................................................................................................................... 125
Use............................................................................................................................................ 125
Related Topics.......................................................................................................................... 125

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Save Delimiters (dialog box)........................................................................................................ 126

Purpose..................................................................................................................................... 126
Access ...................................................................................................................................... 126
Use............................................................................................................................................ 126
Related Topics.......................................................................................................................... 126
Total Summary of All ................................................................................................................... 126
Purpose..................................................................................................................................... 126
Access ...................................................................................................................................... 126
Use............................................................................................................................................ 127
Related Topics.......................................................................................................................... 127
Unused Extensions Report.......................................................................................................... 127
Purpose..................................................................................................................................... 127
Access ...................................................................................................................................... 127
Use............................................................................................................................................ 127
Related Topics.......................................................................................................................... 127
User Reports (dialog box)............................................................................................................ 128
Purpose..................................................................................................................................... 128
Access ...................................................................................................................................... 128
Use............................................................................................................................................ 128
Related Topics.......................................................................................................................... 128
View Collected Reports (dialog box) ........................................................................................... 129
Purpose..................................................................................................................................... 129
Access ...................................................................................................................................... 129
Related Topics.......................................................................................................................... 129
From the Data Manager .............................................................................................................. 130
List Reports (dialog box).............................................................................................................. 130
Purpose..................................................................................................................................... 130
Access ...................................................................................................................................... 130
Use............................................................................................................................................ 130
Related Topics.......................................................................................................................... 130
Reports (dialog box) .................................................................................................................... 131
Purpose..................................................................................................................................... 131
Access ...................................................................................................................................... 131
Use............................................................................................................................................ 131
Related Topics.......................................................................................................................... 131
Save Template (dialog box)......................................................................................................... 132
Purpose..................................................................................................................................... 132
Access ...................................................................................................................................... 132
Use............................................................................................................................................ 132
Related Topics.......................................................................................................................... 132

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Template (dialog box) .................................................................................................................. 133

Purpose..................................................................................................................................... 133
Access ...................................................................................................................................... 134
Use............................................................................................................................................ 134
Tab Definitions .......................................................................................................................... 134
Button Definitions...................................................................................................................... 135
Related Topics.......................................................................................................................... 135
View Files (dialog box) ................................................................................................................ 136
Purpose..................................................................................................................................... 136
Access ...................................................................................................................................... 136
Use............................................................................................................................................ 136
Related Topics.......................................................................................................................... 136
Common to multiple managers.................................................................................................... 137
Destination Editor (dialog box) .................................................................................................... 137
Purpose..................................................................................................................................... 137
Access ...................................................................................................................................... 137
Use............................................................................................................................................ 138
Related Topics.......................................................................................................................... 138
Destination Manager (dialog box)................................................................................................ 139
Purpose..................................................................................................................................... 139
Access ...................................................................................................................................... 139
Use............................................................................................................................................ 139
Scheduled Entries (dialog box).................................................................................................... 140
Purpose..................................................................................................................................... 140
Access ...................................................................................................................................... 140
Use............................................................................................................................................ 140
Related Topics.......................................................................................................................... 140
Schedule New Entry (dialog box) ................................................................................................ 141
Purpose..................................................................................................................................... 141
Access ...................................................................................................................................... 142
Use............................................................................................................................................ 142
Related Topics.......................................................................................................................... 143
Report output screen ................................................................................................................... 144
Purpose..................................................................................................................................... 144
Access ...................................................................................................................................... 144
Use............................................................................................................................................ 144
Related Topics.......................................................................................................................... 145
Feature Buttons ........................................................................................................................... 146
Phone feature buttons (by feature name).................................................................................... 146
Related Topics.......................................................................................................................... 152
Phone feature buttons (by code) ................................................................................................. 153

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Abbreviated and Delayed Ringing button .................................................................................... 159

Abbreviated Dialing button .......................................................................................................... 159
Abbreviated Dialing Program button............................................................................................ 160
Abbreviated Dialing Special Character button............................................................................. 160
Account Button ............................................................................................................................ 161
Admin button................................................................................................................................ 161
Administered Connection Alarm Notification button .................................................................... 162
After Call Work Mode button ....................................................................................................... 162
Alert Agent button ........................................................................................................................ 163
Alternate Facility Restriction Level (AFRL) button....................................................................... 163
Attendant Queue Calls button ..................................................................................................... 164
Attendant Queue Time button ..................................................................................................... 164
Authorization Code Security Violation Notification button ........................................................... 165
Auto-In Mode button .................................................................................................................... 165
Autodial button............................................................................................................................. 166
Automatic Call Back button ......................................................................................................... 166
Automatic Call Distribution Single Digit Stroke Count button ...................................................... 167
Automatic Circuit Assurance button ............................................................................................ 167
Automatic Intercom button........................................................................................................... 168
Automatic Message Waiting button ............................................................................................. 168
Automatic Number Identification (ANI) Request button............................................................... 169
Automatic Wakeup button ........................................................................................................... 170
Automatic Wakeup Printer Alarm button ..................................................................................... 170
Auxiliary Work Mode button......................................................................................................... 171
Bridged Call Appearance button.................................................................................................. 172
Bridged Call Appearance of an Analog Phone button................................................................. 173
Busy Indication button ................................................................................................................. 173
Busy Verify button........................................................................................................................ 174
Button View button ...................................................................................................................... 175
Call Appearance button ............................................................................................................... 176
Call Displayed Number button..................................................................................................... 176
Call Forwarding All Calls button .................................................................................................. 177
Call Forwarding Busy/Don't Answer button ................................................................................. 177
Call Park button ........................................................................................................................... 178
Call Pickup button........................................................................................................................ 178
Call Timer button ......................................................................................................................... 179
Caller Information button ............................................................................................................. 179
Calling Party Number (CPN) Block button .................................................................................. 180
Calling Party Number (CPN) Unblock button .............................................................................. 180
CDR 1 Failure Alarm button ........................................................................................................ 181
CDR 2 Failure Alarm button ........................................................................................................ 181
Central Office Attendant button ................................................................................................... 182

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Table of Contents

Centralized Attendant Service Backup button............................................................................. 182

Check In button............................................................................................................................ 183
Check Out button......................................................................................................................... 183
Clocked Manual Override button ................................................................................................. 184
Consult button.............................................................................................................................. 184
Coverage Callback button ........................................................................................................... 185
Coverage Incoming Call Identification button.............................................................................. 185
Coverage Message Retrieval button ........................................................................................... 186
Crisis Alert button ........................................................................................................................ 186
Data Extension button ................................................................................................................. 187
Date Time button ......................................................................................................................... 187
Delete Message button................................................................................................................ 188
Dial Intercom button .................................................................................................................... 188
DID Remove button ..................................................................................................................... 189
DID View button........................................................................................................................... 189
Directed Call Pickup button ......................................................................................................... 189
Directory Assistance button......................................................................................................... 190
Directory button ........................................................................................................................... 190
Display Charge button ................................................................................................................. 191
Do Not Disturb button .................................................................................................................. 191
Do Not Disturb Extension button ................................................................................................. 192
Drop button .................................................................................................................................. 192
DS1 Alarm button ........................................................................................................................ 193
Exclusion button .......................................................................................................................... 193
Extend Call button ....................................................................................................................... 194
Facility Test Call Alarm button..................................................................................................... 194
Flash button ................................................................................................................................. 195
Go To Coverage button ............................................................................................................... 195
Group Do Not Disturb button ....................................................................................................... 196
Group Page button ...................................................................................................................... 196
Headset button ............................................................................................................................ 196
Hunt Group Night Service button................................................................................................. 197
Inspect Mode button .................................................................................................................... 197
Internal Auto Answer button ........................................................................................................ 198
Last Number Dialed button.......................................................................................................... 198
Leave Word Calling Cancel button .............................................................................................. 198
Leave Word Calling Lock button.................................................................................................. 199
Leave Word Calling Store button................................................................................................. 199
Link Failure Alarm button............................................................................................................. 200
Local/Normal Display Toggle button............................................................................................ 200
Login Security Violation Notification button ................................................................................. 201
Major Alarm button ...................................................................................................................... 201

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Major/Minor Hardware Failure Alarm button ............................................................................... 201

Malicious Call Trace Activation button......................................................................................... 202
Malicious Call Trace Control button............................................................................................. 202
Manual-In Mode button................................................................................................................ 203
Manual Message Waiting button ................................................................................................. 203
Manual Override button ............................................................................................................... 204
Message Retrieval button............................................................................................................ 204
Message Waiting Activation button ............................................................................................. 205
Message Waiting Deactivation button ......................................................................................... 205
Multimedia Basic button .............................................................................................................. 205
Multimedia Call button ................................................................................................................. 206
Multimedia Call Forward button................................................................................................... 206
Multimedia Data Conference button ............................................................................................ 206
Multimedia Multiple Number button ............................................................................................. 207
Multimedia PC Audio button ........................................................................................................ 207
Next button .................................................................................................................................. 208
Night Service Activation button.................................................................................................... 208
No Answer Alert Redirection button ............................................................................................ 209
Normal Mode button .................................................................................................................... 209
Off-Board Alarm button................................................................................................................ 210
Personal Central Office Line button............................................................................................. 210
PMS Failure Alarm button ........................................................................................................... 211
PMS Printer Alarm button............................................................................................................ 211
Print Messages button ................................................................................................................. 211
Priority Calling button .................................................................................................................. 212
Queue Calls button ...................................................................................................................... 212
Queue Time button ...................................................................................................................... 213
Release button............................................................................................................................. 213
Remote Access Barrier Code Security Violation Notification button ........................................... 213
Ringer Cutoff button .................................................................................................................... 214
Scroll button................................................................................................................................. 214
Security Code Violation Notification Halt/Toggle button.............................................................. 214
Send All Calls button ................................................................................................................... 215
Send All Calls to Terminating Extension Group button ............................................................... 215
Service Observing button ............................................................................................................ 215
Signal button................................................................................................................................ 216
Stored Number button ................................................................................................................. 216
Supervisory Assistance button .................................................................................................... 217
System Printer Alarm button........................................................................................................ 217
System Reset Alert button........................................................................................................... 217
Terminating Extension Group button........................................................................................... 218
Timer button................................................................................................................................. 218

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Table of Contents

Trunk Group Night Service button ............................................................................................... 218

Trunk ID button ............................................................................................................................ 219
Trunk Name button ...................................................................................................................... 219
VDN of Origin Announcement button .......................................................................................... 220
VIP Check-in button..................................................................................................................... 220
VIP Retry button .......................................................................................................................... 221
VIP Wakeup button...................................................................................................................... 221
VuStats button ............................................................................................................................. 222
Whisper Page Activation button .................................................................................................. 223
Whisper Page Answerback button .............................................................................................. 223
Whisper Page Off button ............................................................................................................. 224
Work Code button........................................................................................................................ 224
Other ............................................................................................................................................ 225
What is a destination? ................................................................................................................. 225
What is the queue?...................................................................................................................... 225
Related Topics.......................................................................................................................... 225
Format requirements for imported files ....................................................................................... 225
Related Topics.......................................................................................................................... 225
What are list and display reports? ............................................................................................... 225
Related Topics.......................................................................................................................... 226
Contacting Us .............................................................................................................................. 227
General Contact Information ....................................................................................................... 227
Related Topics.......................................................................................................................... 227
Contacting us for documentation................................................................................................. 227
Related Topics.......................................................................................................................... 227
Contacting us about training........................................................................................................ 228
For customers located in the US .............................................................................................. 228
For customers located outside the US: .................................................................................... 228
Related Topics.......................................................................................................................... 228
Technical Support........................................................................................................................ 229
For customers located in the US: ............................................................................................. 229
For customers located outside the US ..................................................................................... 229
Related Topics.......................................................................................................................... 229
Before you call ............................................................................................................................. 230
Related Topics.......................................................................................................................... 230
Giving us your feedback .............................................................................................................. 231
Related Topics.......................................................................................................................... 231

Index.......................................................................................................................................... 233

xx

Setting Up This Product

Setting up MultiSite Administration
MultiSite Administration was initially configured as part of the installation process, which
is explained in detail in Avaya Integrated Management 2.1 MultiSite Administration
Configuration, 555-233-137, which is available from the Integrated Management home
page.
This topic does not repeat the installation and configuration process described in that
document. Instead, this topic explains how you can view or change the configuration
information that has already been set up in MultiSite Administration.
What do you want to do?

View MultiSite Administration server information

Change MultiSite Administration server information
Assign a messaging system to a voice system
View messaging system information
Start the queue
Initialize voice systems
Add users to MultiSite Administration
View user information
Change user information
Change user passwords
Remove users from MultiSite Administration
Disconnecting a user from MultiSite Administration

Configuring an MSA Server

This procedure describes how to configure a MultiSite Administration server.
Only MultiSite Administration administrators (those with super-user permissions) can
perform this activity.
1

Click the MSA Manager tab in the Browser Pane.

Click MSA Server Configuration.

MultiSite Administration displays the Server Configuration wizard.

Click Next to start the wizard. Complete the fields on each page and click Next to
move to the next page.

Click Finish.

Related Topics
MSA Server Configuration wizard

Avaya MultiSite Administration Reference

Adding users to MultiSite Administration

1

Click the MSA Manager tab in the Browser Pane.

Click MSA User Configuration.

Click the MSA Users tab.

Click Add User.

MultiSite Administration displays the Add User screen.

Complete the Add User to MSA dialog box.

If a field is not applicable, leave it blank.

If you want this user to have super-user permissions, select the Super User check
box.
Doing so gives this user access to the MSA Manager tab.

Click Add.
If you entered insufficient information, an error message will appear. Otherwise, a
message will indicate that the addition was successful and MultiSite Administration will
display the User Configuration screen.

Give this user access to voice systems registered in MultiSite Administration.

Related Topics
Granting access to voice systems

Creating a custom privileges profile

By default, all users you add to MultiSite Administration will have full privileges on the
voice systems you specify. However, you can create and assign a custom privileges
profile to user. With this custom privileges profile, you can restrict users from accessing
certain objects within the MultiSite Administration System Manager. For each object in
the System Manager, you can select whether the user has no access, read-only access,
or full access.
To create a custom privileges profile:
1

Click the MSA Manager tab in the Browser Pane.

Click MSA User Configuration.

Click the Define System Manager Custom Privilege tab.

In the Custom privilege name box, enter the name for the custom privilege profile you
are creating.

For each Station Manager object, select the option button for the type of permission
you want to assign.

If you want this user be able to use Quick Commands, select the Use Quick
Command check box.

If you want this user to have access to reports via the List/Display button, select the
Full access to reports via List/Display button check box.

If you want this user to be able to access other users jobs in the Translation
Summary, select the Access other users jobs in Translation Editor check box.

When finished, click Done.

If you entered insufficient information, an error message will appear. Otherwise, a
message will indicate that the addition was successful and MultiSite Administration will
display the User Configuration screen.

Setting Up This Product

Related Topics
Granting access to voice systems

Assigning a messaging system to voice system

This procedure describes how to add a messaging system to MultiSite Administration.
Only MultiSite Administration administrators (those with super-user permissions) can
perform this activity.
1

Click the MSA Manager tab in the Browser Pane.

Click Messaging System Configuration.

Click Add.
MultiSite Administration displays the Add Messaging System Configuration screen.

Complete the fields on the page.

When finished, click OK.

Related Topics
Messaging System Configuration (screen)

Adding a UDP group

A UDP group is a set of voice systems that use the Uniform Dialing Plan (UDP) feature of
Avayas Communication Manager Software.
To add a UDP group, complete the following steps:
1

Click the MultiSite Administration Manager tab in the MultiSite Administration

Browser Pane.

Click UDP Configuration.

Click Add.
MultiSite Administration displays the Add UDP Group: UDP Configuration dialog box.

Complete the Add UDP Group: UDP Configuration dialog box.

Related Topics
Uniform Dial Plan Configuration (screen)

Initializing voice systems

After you assign a messaging system to MultiSite Administration and start the queue for
that system, then complete the following steps to initialize the voice system:
1

From the MultiSite Administration main screen, click the MSA Manager tab.
If you dont see the MSA Manager tab, click here.

Click System Resources.

Click Initialize System.

Click Save Changes.

Related Topics
Starting the queue

Avaya MultiSite Administration Reference

Starting the queue

The queue must be running before you can use MultiSite Administration to administer
voice systems or messaging systems. The people who installed and set up MultiSite
Administration started the queue initially, after they added the voice system to MultiSite
Administration. Any time you restart the MultiSite Administration server or upgrade to a
new release of MultiSite Administration software, the queue will restart automatically. If
you ever stop the queue manually, then you must follow the steps below to start it again.
1

From the MultiSite Administration main screen, click the MSA Manager tab.
If you dont see the MSA Manager tab, click here.

Click System Resources.

Click Start Queue.

Click Save Changes.

Related Topics
What is the queue
Initializing voice systems

Using This Product

What can I do with MultiSite Administration?
Congratulations on your purchase of Avaya MultiSite Administration! MultiSite
Administration lets you administer system-wide settings, administer phones, collect data
and generate reports, in real time or by scheduling jobs to run when you want.
What do you want to do?
With MultiSite Administration, you can

Use MultiSite Administrations System Manager to perform system-wide tasks like:

Making global changes.

Searching for objects by choosing from a list of canned queries

Add, swap, move multiple stations, or delete stations;

Specify optional behavior for MultiSite Administration to perform when it removes a
station
Add or delete subscriber accounts on your messaging systems.
Change phone types or change feature buttons.
Create station templates and apply them to save time when creating new stations.
Move someone among groups.
Move one or more stations from one voice system to another while maintaining the
same extension.

Use MultiSite Administrations Report Manager to

Printing button labels for your phones.

Use MultiSite Administrations Station Manager to

Specifying, viewing, changing, or deleting settings.

View or change the DID dial plan

Look up extensions
Query the voice system for stations matching specific criteria
Run "list" reports or run "display" reports (What are they?)
View collected reports
Choose from a list of canned reports
Schedule report generation
Specify delimiters for report output files
Set up keyboard shortcuts to run your most common reports
View log files

Use MultiSite Administrations Data Manager to schedule data collection, view data
files, view log information, or build a report template.

Avaya MultiSite Administration Reference

Use MultiSite Administrations toolbar to perform common tasks, like

Cutting through to a voice system or messaging system

Viewing the properties of the system you are currently administering
Customizing the toolbar
Viewing log files
Viewing the schedule

Use MultiSite Administrations menus to do all of the above and:

Specify what MultiSite Administration should do if it encounters errors running a

scheduled job

Additional Functionality

MultiSite Administration offers graphical phone illustrations in the station administration

screens. You can assign features to phone buttons by clicking a button on the picture!
MultiSite Administration validates the data you enter for extensions and ports, as well as
ranges and field types before it sends data to a voice system.
You can run jobs in real time or schedule them to occur later.
If you schedule a job, when MultiSite Administration runs the job it performs detailed
logging and if errors occurred MultiSite Administration will notify you when you enter the
application.
If your Communication Manager software lets you view an object, then MultiSite
Administration also lets you view it, using "list" reports or "display" reports that are
accessible from the MultiSite Administration Report Manager.

Cutting through to a system

Using the cut through icon on the toolbar, you can open a Java Terminal Applet (JTA)
window and log into the voice system. When you cut through to a system, you will use an
admin port on that system.
To cut through to a system, complete the following steps:
1

Click the Cut Through icon on the toolbar.

A message box appears.

Click OK.
The Cut Through window appears and displays a login prompt. The voice system you
want to log into is displayed in the title bar of the window.

Enter your login, and press ENTER.

Enter your password, and press ENTER.

You are prompted to enter the terminal type.
NOTE:
The Cut Through window only supports the VT220 terminal type.

Using This Product

Enter VT220 and press ENTER.

The IP address and TCP port of the voice system to which you are connected are
displayed at the bottom left of the window. The status of your session (for example,
"online" or "offline") is displayed at the bottom right of the window.
While using the Cut Through window, status of your session (that is, whether you are
logged into the system) is displayed at the bottom of the window. When you are logged
into the system, the IP address of the voice system and the TCP port you are using are
displayed.

Related Topics
Changing voice systems

Understanding the Basics

Logging into MultiSite Administration
Before you can log into MultiSite Administration, you must have a login ID and password.
The login ID and password were created by your MultiSite Administration Administrator (a
super user). If you dont know your login and password, check with that person.
To log into MultiSite Administration, complete the following steps:
1

In the Name box, enter a login ID.

In the Password box, enter your password.

Click Login.

Related Topics
Understanding the workspace
What can I do with MultiSite Administration?

Understanding log files

What is a log file?
A log file is a history of the activities that have been submitted, through MultiSite
Administration, to be processed on a voice system or messaging system. Log files may
also contain messages from the MultiSite Administration application that you are currently
in.
All successful translations are logged as they are removed from the Translation Editor
screen. If translations are scheduled for unattended processing, detailed logging occurs.
If errors occurred, you will be automatically notified upon entry into the application.
A log file is not a history of all activities on the voice system. If someone cuts through to
the voice system, for example, it is possible that changes would be made directly to the
voice system and not go through MultiSite Administration. MultiSite Administration gets
updated with all such changes.

Avaya MultiSite Administration Reference

Types of log files

There are two types of log files within MultiSite Administration:

the master log file

application log files

The master log file contains messages from all of the application log files. The application
log files exist for the System Manager, Station Manager, Report Manager, and Data
Manager applications.
How can I view a log file?
How you access the log file depends on which "manager" is currently active. In addition,
in some of the "managers", it also depends if an application log file exists. In those
"managers," an application log file will display if there is one, and the master log file will
display if there is no application log file. In other "managers", it works differently.
You need to a) learn the pathway to the log file in each "manager" b) be able to recognize
the appearance of an application log file versus the master log file.
Related Topics
Log File Viewer (screen)
View Log History (dialog box)

Understanding templates
A template is a file that contains stored settings. You can use templates to streamline the
process of performing various routine MultiSite Administration activities. Templates save
the data that you enter, so you can perform similar activities later without re-entering the
same data.
MultiSite Administration allows you to create, store, and use templates to simplify the
tasks of adding stations, adding other objects, running reports, or exporting translations.
MultiSite Administration offers several prepackaged templates, and you can create your
own, as well.
What do you want to do?
Create templates
Apply templates
Copy templates
Delete templates

Using This Product

Understanding the screen

Understanding the workspace
The MultiSite Administration screen displays different information depending on which
icon you click in the Browser Pane on the left. Below is an example of one way the
MultiSite Administration workspace may appear. Click an area in the image below to
learn more about it. Optionally, you can access the same information from the Related
Topics list, below.

Related Topics
The following topics are also accessible by clicking the picture above.
MultiSite Administration Menus
MultiSite Administration Toolbars
Understanding the Browser Pane
Understanding the Task tab
Understanding the Tree tab

Avaya MultiSite Administration Reference

The display area

Widening the display area

MSA Toolbars
The toolbar displays icons for commonly performed tasks. The first 6 icons are dictated
by MultiSite Administration. However, you can customize the icons to the right of these
first 6. The toolbar can contain a maximum of 20 icons.
Toolbar Editor: Clicking this icon allows you to customize
the toolbar.

System Properties: Clicking this icon allows you to view

the "system properties" associated with the given voice
system, including information like name, IP address, and
so on.
System CutThrough: Clicking this icon launches the Cut
Through window, which is a terminal emulation window
that enables you to log into the voice system.
View Log Files: Clicking this icon allows you to see a
history of general activity on the MultiSite Administration
server, and activity on the voice system that has been
initiated by an MultiSite Administration user.
View Scheduled Entries: Clicking this icon lets you view
the reports and commands that are currently scheduled to
occur on the given voice system.
Station Wizard: Clicking this icon starts the Station
Wizard, which allows you to perform various station
administration tasks.
Related Topics
Understanding the workspace

10

Using This Product

Understanding the Browser Pane

Purpose
The Browser Pane is essentially a graphical menu that displays icons for the activities
you perform most often. The Browser Pane contains the following tabs:

The MSA Manager tab

The Task tab
The Tree tab

Access
The Browser Pane always appears on the left side of the MultiSite Administration main
screen.
Use
1

Click a category to view the icons in that category.

Click an icon to begin an activity.

When you do, MultiSite Administration displays the associated screen(s) in the right
pane.

Select from the offered qualifiers or enter qualifiers in the text box that appears.

Related Topics
Understanding the workspace
Understanding the MSA Manager
Understanding the Task tab
Understanding the Tree tab
The display area

Understanding the MSA Manager

Purpose
The MSA Manager tab appears if you have administration privileges. The MSA Manager
tab displays icons for activities that only MultiSite Administration administrators (superusers) can perform.
Access
In the Browser Pane, click the MSA Manager tab.
Use
To learn more about the icons, click one below:
MSA User Configuration
MSA Server Configuration wizard
Messaging System Configuration
System Resources

11

Avaya MultiSite Administration Reference

UDP Configuration
Task Scheduler
System Locks
Related Topics
Understanding the Browser Pane

Understanding the Task tab

Purpose
The Task tab displays categories of activities that a day-to-day user of this product might
perform.
Access
In the Browser Pane, click the Task tab.
Use
This tab presents the following categories. Click a category to learn more about it.
System Manager
Station Manager
Report Manager
Data Manager
Related Topics
Understanding the workspace

Understanding the System Manager

Purpose
This category on the Task tab of the Browser Pane allows you to create and edit
translations that affect your entire voice system, rather than a specific extension.
Access
In the Browser Pane, click the Task tab, and then click the System Manager category.
Use

Use the up and down arrow keys on the interface to scroll to the different icons.
Click an icon in the Browser Pane to display the associated screen in the right pane of
the screen.
To learn about the screen that appears, see System Manager screen (generic).

Related Topics
Understanding the Task tab

12

Using This Product

Understanding the Station Manager

Purpose
This category on the Task tab of the Browser Pane allows you to create and manage
stations using wizards.
Note
You can also perform station administration activities by clicking the System
Manager category, and then the Station icon.
Access
In the Browser Pane, click the Task tab, and then click the Station Manager category.
Use

Click an icon in the Browser Pane to display the associated dialog box in the right pane of
the screen.
For directions on performing any of the activities available on this tab, click the
appropriate link below:
Create a new station
Create a station template
Swap stations
Move multiple stations
Change set types
Remove stations
Changing feature buttons
Moving people among groups
Moving one or more station from one voice system to another while maintaining the
same extension

Related Topics
Understanding the Task tab

13

Avaya MultiSite Administration Reference

Understanding the Report Manager

Purpose
This category on the Task tab of the Browser Pane allows you to create and manage
reports. This interface can get any report available and save or print it. Choose from a
comprehensive list of custom reports that can be delimited and imported into other
programs, or use them "as is". The reports module will analyze and summarize your
voice systems configuration and provide port and extension information needed to add a
station.
Access
In the Browser Pane, click the Task tab, and then click the Report Manager category.
Use

Click an icon in the Browser Pane to display the associated dialog box in the right pane
of the screen.
To learn about the screens associated with an icon, click the appropriate link below:
Analyze Configuration
Print Initialization Options
Lookup Extension
Query stations
Custom Reports
List Reports
Display Reports
Scheduler
View Collected Reports
DID Dial Plan
Set Delimiters
Set User Buttons

Related Topics
Understanding the Task tab

14

Using This Product

Understanding the Data Manager

Purpose
The Data Manager lets you build templates for collecting information from your voice
system, schedule the data collection, and view the results.
Access
In the Browser Pane, click the Task tab, and then click the Data Manager category.
Other Reference
Administrative commands are scheduled from the MSA Manager tab. Reports are
scheduled from the Report Manager on the Task tab. Changes to stations are scheduled
from the System Manager module, Station icon on the Task tab.
Use
1

Click List Reports.

MultiSite Administration displays the List Reports dialog box.

Complete the List Reports dialog box and click Next.

Select the type of report you want to create (or use) a template for and click Next.
MultiSite Administration runs the report and displays the results in the Report Output
screen.

Related Topics
Understanding the Task tab
Running reports

Understanding the Tree tab

Purpose
The Tree tab displays folders containing shortcuts to Communication Manager software
commands and lets you execute those commands by double-clicking any given shortcut.
Access
In the Browser Pane, click the Tree tab.
Use

Double-click on the object called "Workspace" to display the objects inside.

Double-click objects to open or close them.

Related Topics
Understanding the Browser Pane

15

Avaya MultiSite Administration Reference

Administering Stations
Creating templates
This topic assumes that you know what a template is.
What do you want to do?
Create station templates
Create templates for other objects
Create report templates
Related Topics
Understanding templates
Sharing templates
Applying templates
Copying templates
Deleting templates

Applying templates
This topic assumes that you know what a template is. By "applying" a template, we mean
making the data that has been saved as a template become part of the activity that you
are currently performing. Before you can apply a template, you must create a template.
This topic assumes you have already created one.
What do you want to do?
You can apply a template to streamline the following activities. The process varies
depending on the task you are performing. Click the appropriate link below for
instructions.
Applying templates when adding stations
Applying templates when adding other translations
Applying templates when running reports
Applying templates when exporting translations
Note that in the Related Topics below, you can find topics that explain the process for
applying templates in each of the above situations, within the context of the larger task at
hand.
Related Topics
Adding stations
Adding other translations
Running reports
Exporting translations

16

Using This Product

Creating templates
Copying templates
Deleting templates

Copying templates
Before you can copy a template, you must create a template. This topic assumes you
have already created one.
To copy a template, complete the following steps:
1

In the MultiSite Administration Browser Pane, click the Task tab, and the appropriate
icon for your activity.
MultiSite Administration displays the appropriate list screen for that icon.

From the Tools menu, choose View Template.

If you do not see this menu, click here. MultiSite Administration displays a screen listing
all public templates that have been saved in MultiSite Administration, and all private
templates saved by you.

Click either the Public or Private tab.

Select the template you want to copy and click Copy.

Give the copy a name.

Click OK.
MultiSite Administration saves the new template and adds it to the bottom of the list.

Do one of the following:

To exit the screen, click Cancel.

You can double-check that it is there by reopening the View Template list. It should
appear in alphabetical order this time.
To edit the highlighted template, click OK.
Be sure the correct template was highlighted. MultiSite Administration does not
automatically highlight the template that was most recently created.
To delete the new template, highlight it from the list and click Remove and OK.

Related Topics
Creating templates
Applying templates
Deleting templates

17

Avaya MultiSite Administration Reference

Deleting templates
To delete a template, complete the following steps:
1

In the MultiSite Administration Browser Pane, click the Task tab, and the appropriate
icon for your activity.
MultiSite Administration displays the appropriate list screen for that icon.

From the Tools menu, choose View Template.

If you do not see this menu, click here. MultiSite Administration displays a screen listing
all public templates that have been saved in MultiSite Administration, and all private
templates saved by you.

Click either the Public or Private tab.

Select the template you want to delete and click Remove.

Click OK.

Related Topics
Creating templates
Copying templates
Applying templates

Creating a new station

There are several ways to create a new station using MultiSite Administration. Choose
the option below that works best for you.
Option 1
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Create a new station.

MultiSite Administration displays the Station wizard.

Complete the wizard.

As part of the process of completing the wizard, you can apply a station template (if you
have created one). However, you can also create a station without using a template. If
you do not apply a station template, Station Manager enters default field values, which
you can change (for the given station) to suit your needs.

Option 2
Choose this option if you already know the extension number that you want to give to the
new station.

18

Click the Task tab in the MultiSite Administration Browser Pane.

Click either Station Manager or System Manager.

In the "Quick Command" field (on the right side of the screen), type add station
nnnn where nnnn is the extension number you are giving the new station.

In the confirmation dialog box, click OK.

Complete the Station Administration screen.

Using This Product

Option 3
Choose this option you prefer to view a list of existing stations before deciding what
extension number to give to a new station.
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click System Manager.

Click Station.
MultiSite Administration displays a list of stations currently assigned on this voice system.

Click Add.

Specify the extension number of the station that you want to add and click OK.
MultiSite Administration displays the Station Administration screen.

Complete the Station Administration screen

Option 4
Choose this option if you prefer that the voice system automatically assign the next
available extension to the new station.
1

Click the Tree tab in the MultiSite Administration Browser Pane.

Double-click the folder called Station.

Click the entry called add station next.

MultiSite Administration displays the Add dialog box.

Verify that the settings are correct and click OK.

MultiSite Administration displays the Station Administration screen.

Complete the Station Administration screen as you normally would.

Related Topics
Understanding the Station Manager
Creating station templates
Creating a station from a template

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Avaya MultiSite Administration Reference

Creating station templates

This topic assumes that you know what a template is. By "station templates," we mean
templates that you would use when creating a new station.
Station templates save all fields/features specified except extension, port, room, cable,
jack, building, floor, and security code, which are unique for each station. There are
multiple ways to create station templates. Choose the option (below) that works for you:
Option 1: From anywhere in MultiSite Administration
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Create a station template.

MultiSite Administration displays the Create a station template wizard.

Complete page 1 of the wizard and click Next.

MultiSite Administration displays the Station Administration screen, showing a picture of
the phone that you selected.

Complete the Station Administration screen.

Click Done.
MultiSite Administration displays the Enter Template File Name dialog box.

Type a name for the template.

MultiSite Administration will add a .tpl extension when it stores the template.

Select Private Template or Public Template.

Private templates block general access to the template. Public templates can be used
without your permission.

Click OK.

Option 2: If you are already creating or changing a station

This option works well if you are already creating or changing a station using the Station
Administration screen. You can save the settings as a template as follows:
1

From the Template menu, choose Save template.

Type a name for the template.

MultiSite Administration will add a .tpl extension when it stores the template.

Select Private Template or Public Template.

Private templates block general access to the template. Public templates can be used
without your permission.

Click OK.

Related Topics
Creating templates
Create new station (wizard) page 1

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Using This Product

Removing stations
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Remove existing station(s).

MultiSite Administration displays the Remove existing stations wizard.

Specify the stations you want to remove and click Next.

Either select from existing stations or enter the extensions. Separate extensions with
commas. Type in ranges using a dash.

Specify if you want the station extension removed from its associated messaging
system.
The stations are automatically removed from any associated groups.

Related Topics
Specifying options for removing translations
Creating a new station

Changing set types

To change the type of phone associated with a specific extension on your voice system,
complete the following steps:
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Change station voice terminal set types.

MultiSite Administration displays the Change station voice terminal set types wizard.

Specify whether all or only some stations are changing set types:

If all stations are changing, select "All exts to new set type."
If only stations of a particular set type are changing, select "Only exts of specific set
type."

Type the extensions to be changed.

If you chose "All" in Step 4, specify the new set type and click Next.

If you chose "Only" in Step 4, specify the old and new set types and click Next.

(Optional) Specify a template to use.

Click Finished.

10 Specify when to process the job and click Go.

Related Topics
Scheduling jobs

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Avaya MultiSite Administration Reference

Changing feature buttons

There are multiple ways to perform this activity.
Option 1
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Change station feature button(s).

MultiSite Administration displays the Change station feature button(s) wizard.

Specify the stations you want to change and click Next.

In the field called "Change ALL feature buttons of current value," enter the feature
button that you want to change.
Click Set Feature Button Value for a list of feature buttons. Note: Features are
separated with commas.

In the field called "To new feature button value," enter the new feature button that you
want to replace the old feature button.

Click Next.

Specify whether the above change should be made to a specific set type only, or all
set types.

Click Next.
MultiSite Administration changes all feature buttons that meet the specified criteria. If a
station listed does not exist or contain the button value, it will be skipped.

Option 2
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click the System Manger category.

Click the Station icon.

MultiSite Administration displays the appropriate System Manager screen.

In the list of stations, select the station you want to change and click Change.

Click OK to the confirmation dialog.

MultiSite Administration displays the Station Administration screen.

On the picture of the phone, click the button you want to assign a feature to.

In the screen that appears, pick the feature that you want to assign to the button.

Click Assign.

Repeat Steps 6 through 8 for each button you want to assign or change.

10 On the Station Administration screen, click OK.

11 Complete the "Select" screen.
Related Topics
Phone Feature Buttons (by feature name)
Phone Feature Buttons (by code)

22

Using This Product

Swapping stations
This procedure explains how to swap similar types of voice terminals; for example, digital
for digital, analog for analog, or ISDN for ISDN.
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Move an existing station by swapping it with another.

Enter extensions to swap and information in the fields available.

At the bottom of the dialog box, check specific fields to swap.

If no fields are marked, only new values are used. If no fields are checked, values on the
voice system are preserved. The ports are automatically swapped.

Click Next.

Click Finish.
MultiSite Administration displays a dialog box that asks what you want to do with this job.

Complete the dialog box.

Remember to physically swap the phones.

Related Topics
Understanding the Station Manager
Moving multiple stations

Moving multiple stations

1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Move multiple stations to new locations/names.

Enter the extension of the station you want to move.

Press Enter after entering data in each cell, press F2 to edit existing data. Click View
Current Exts to view a list of extensions that you can highlight to populate this screen.

Enter the new port number.

Enter any other new information.

If you do not enter a value in a field, the existing values on the voice system will be
preserved.

Repeat Steps 4-6 for each station you want to move.

Enter information for each station, one station per line. Click New Row to create a new
row.

Click Finish.
MultiSite Administration displays a dialog box that asks what you want to do with this job.

Complete the dialog box.

Related Topics
Understanding the Station Manager
Station Wizard (screen)

23

Avaya MultiSite Administration Reference

Moving people among groups

This process involves removing the extension from groups and then, if desired, adding it
to others.
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Move person among groups.

MultiSite Administration displays the Move person among groups wizard.

Complete the wizard.

Related Topics
Viewing groups and group members

Changing station extensions

This procedure enables you to perform the "change extension-station" command on
multiple stations at one time.
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Change Station Extensions.

The Change Station Extensions screen appears.

Enter the extension of the station you want to change.

Press Enter after entering data in each cell.
Click View Current Exts to view a list of extensions that are currently assigned.
After you enter an extension, click Get Current Values For Selected Ext From System
to retrieve the current name, message lamp extension, and emergency location
extension from the voice system.

Enter the new extension number.

Click View Available Extensions to view a list of extensions that are currently available.

Enter the new message lamp extension.

Enter the new emergency location extension.

If you want to change another extension, click New Row and repeat Steps 4-7 for
each extension you want to change.

If you want these changes to be made on the associated messaging system, select
the Change Associated Subscriber Mailboxes check box.

10 Click Finish.
MultiSite Administration displays a dialog box that asks what you want to do with this job.
11 Complete the dialog box.
Related Topics
Understanding the Station Manager
Station Wizard (screen)

24

Using This Product

Moving stations in the same ENP network

This procedure enables you to move one or more stations from one voice system to
another while maintaining the same extension. The stations you move can be imported,
obtained from a search, or entered manually.
NOTE:
The current voice system on which the stations reside and the destination voice system
must be in the same UDP groups.
To move stations in the same ENP network:
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Move stations in the same ENP network.

MultiSite Administration displays the ENP Move Station wizard.

Complete the wizard.

Related Topics
Understanding the Station Manager
Station Wizard (screen)

Changing system passwords

This procedure enables you to change the password of a login that exists on multiple
voice systems.
NOTE:
Only "super-users" can perform this procedure.
To change the password of a voice system login:
1

Click the Task tab in the MultiSite Administration Browser Pane.

Click Station Manager.

Click Change system password.

MultiSite Administration displays the Change System Password wizard.

Complete the wizard.

Related Topics
Change System Password (wizard) page 1

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Avaya MultiSite Administration Reference

Administering Systems
Adding translations
MultiSite Administration offers many different ways to add translations to your voice
system. This topic explains the general process. For information on performing a specific
activity, refer to the Index and Find tabs within this online help system.
To add translations using MultiSite Administration, complete the following steps:
1

Click the Task tab.

Do one of the following:

To administer any other object on your voice system, click System Manager.

Do one of the following:

To administer stations, click Station Manager.

click an appropriate icon in the MultiSite Administration Browser Pane

choose an option from the menu bar
type a command in the Quick Command box and click the Submit button.

Do one of the following:

Process now and wait for results

Process in the background and log results later
With this option, a log file is created when translations process.
Schedule this translation to run in the future
If you select this, the Scheduler Selected Translations screen appears. You can set
preferences for handling translations by choosing File>Options, which displays the
Options dialog box.
Do not process.
Hold this translation in the Translation Editor dialog box for later editing / processing.

Related Topics
What can I do with MultiSite Administration?
Understanding the System Manager
Understanding the Station Manager
MultiSite Administration Menus

26

Using This Product

Creating object templates

This topic assumes that you know what a template is. By "object templates" we mean
templates that store information about Communication Manager software objects other
than stations. For instructions on creating station templates, see Creating station
templates.
1

Click the Task tab in the MultiSite Administration Browser Pane.

Choose Tools>Create Template.

If you do not see this menu, click here. MultiSite Administration displays the Create a
Template screen.

From the "Select the object to create template for" drop-down list, pick the object you
want to create a template for and click OK.
MultiSite Administration displays one of many possible screens, depending on the object
you picked in the previous step.

Complete the screen that appears and click OK.

Name the template file without an extension.

Select the category (private or public) for the template.

Public will allow others to be able to use the template. Private allows only you to have
access.

Click OK.

Related Topics
Creating templates
Applying templates
Copying templates

Importing translations
This feature lets you define and import a text (.txt) file or a .csv (comma-separated
values) file.
To use this feature, complete the following steps:
1

Click the Task tab.

Click the System Manager.

Click an icon in the Browser Pane.

From the list screen that appears, click the Import button at the bottom of the screen.
MultiSite Administration displays the Import screen for that object.

Complete the Import screen.

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Avaya MultiSite Administration Reference

Exporting translations
By "exporting translations," we mean saving a copy of data into a text file in a format
suitable for use with a third-party spreadsheet or database application. With MultiSite
Administration, you can save a copy of the data that is generated by any Communication
Manager software commands (as explained below).
To export translations, complete the following steps:
1

Click the Task tab.

Click Data Manager.

Click List Reports.

MultiSite Administration displays the List Reports dialog box.

In the List Reports dialog box, select Database format and click Next.
MultiSite Administration displays the Reports dialog box.

In the Reports dialog box, select the command-object that corresponds to the data
you want to export, and click Next.
If the object that you selected requires a qualifier, then specify the qualifier in the dialog
box that appears. To learn more about any of these commands, see Chapter 19,
"Command Reference," in the Administrators Guide to Avaya Communication Manager
Software, 555-233-506, Issue 4 (May 2002).
MultiSite Administration then displays the Template dialog box.

Complete the Template dialog box.

Duplicating translations
To duplicate translations, complete the following steps:
1

Click the Task tab.

Click System Manager.

Click the appropriate icon for the object you want to change.
MultiSite Administration displays the appropriate System Manager screen.

Highlight the object you want to copy and click Duplicate at the bottom of the screen.
MultiSite Administration displays the Duplicate dialog box for this object.

Complete the Duplicate dialog box and click OK.

MultiSite Administration displays the appropriate "add" screen for this object. For
example, if you are duplicating a station, it displays the Summary of Duplicates screen.

Change the screen as appropriate.

Click OK.

Related Topics
Adding translations
Removing translations

28

Using This Product

Changing translations
To change a translation, complete the following steps:
1

Click the Task tab.

Click System Manager.

Click the appropriate icon for the object you want to change.
MultiSite Administration displays the appropriate System Manager screen.

Click Change at the bottom of the screen.

MultiSite Administration displays the Change Station screen.
When you need more information to administer the object (for example a station), click
the List/Display button at the bottom of the screen to see the most current information.

Specify any necessary qualifier for the object you want to change.
For example, if you are changing a station, specify which station you want to change.
Click Select from current station data to select the station from an list.

Click OK.
MultiSite Administration displays the Station Administration screen.

Change the Station Administration screen as appropriate.

Click OK.

Related Topics
Changing translations globally

Changing translations globally

A "global change" is a change you make to all translations that meet specific criteria. For
example, you might want to change all stations that currently have 2500 set types to
8406D sets. The Global Change feature will change field values across multiple valid
objects. Not all fields presented are valid for all set types.
To change a set of translations globally, complete the following steps:
1

Click the Task tab.

Click System Manager.

Click the appropriate icon for the object you want to change..
MultiSite Administration displays the appropriate System Manager screen.

Click Change at the bottom of the screen.

MultiSite Administration displays the Change Station screen.

Click Global Change.

MultiSite Administration displays the Global Change screen.

Complete the Global Change screen.

Related Topics
Changing translations

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Avaya MultiSite Administration Reference

Removing translations
MultiSite Administration offers multiple ways to remove translations. If you are removing a
station, see Removing Stations. To remove other types of objects from your voice
system, complete the following steps:
1

Click the Task tab.

Click System Manager.

Click the appropriate icon for the object you want to remove.
MultiSite Administration displays the appropriate System Manager screen.

Click Remove at the bottom of the screen.

MultiSite Administration displays the appropriate Remove dialog box for the object
you selected.

Complete the Remove dialog box.

Related Topics
Specifying options for removing translations
Removing stations
Removing messaging subscribers

Specifying options for removing translations

MultiSite Administration offers the following options for removing translations from a voice
system:

Remove Bridged Extensions

Remove Extension from any Group

These options are enabled by default.

To disable these options, complete the following steps:
1

With the Task tab displayed in the MultiSite Administration Browser Pane, click the
System Manager or Station Manager category.

Choose the File menu, and then Options.

Click the General tab.

In the area named "Remove station options," adjust the settings to suit your needs.

Click OK.

Related Topics
Removing stations
Removing translations

30

Using This Product

Monitoring the system and running reports

Creating report templates
This topic assumes that you know what a template is. To create a report template,
complete the following steps:
1

Click the Task tab.

Click the Report Manager category.

Click the List Reports icon.

MultiSite Administration displays the List Reports dialog box.

Select Customized template for presentation purposes.

MultiSite Administration displays the Template dialog box.

Complete the tabs that appear, saving the Template tab for last.

When you are finished defining the template, click Save on the Template tab.
MultiSite Administration displays the Save Template dialog box

Complete the Save Template dialog box.

Related Topics
Creating templates
Running a "list" report
Running a "display" report

Specifying page size, source, orientation, and margins

You can specify the paper size, source, orientation, and layout by choosing File>Page
Setup.

Polling manually for data

In a crunch, you can poll manually as described here. However, It is strongly
recommended that you simply set up the Scheduler to do this for you.
It is possible to manually get the report from the voice system, name it and place it in the
correct directory. This may be necessary if, for some reason, the Reports Manager could
not poll the voice system and you want data.
1

Connect to the voice system.

Click the Task tab.

Click Report Manager.

Click List Reports.

Click measurements trunk-group summary yesterday-peak

Click OK.

To save the data, follow the instructions for downloading in Report output screen.
The file name for polled reports is in a numerical format.

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Avaya MultiSite Administration Reference

Scheduling
Scheduling jobs
By "scheduling jobs," we mean scheduling any activity that MultiSite Administration can
perform for you in your absence. These activities include translations changes, collecting
data from your voice system, generating reports from that data, and (for super-users
only) performing MultiSite Administration housekeeping activities.
What do you want to do?
Schedule translations changes
Schedule data collection
Related Topics
Rescheduling jobs

Changing the priority of a scheduled job

If, after you schedule a job to run, you want to change the priority of the job, complete the
following steps:
1

Open the View Processing Queue dialog box as follows:

a) If you have MultiSite Administration administrator privileges, click the MultiSite
Administration Manager tab and choose Processing Queue from the View
menu.
b) If you do NOT have MultiSite Administration administrator privileges, click the Task
tab and choose one of the following:

Click System Manager and then choose Processing Queue from the View
menu.
Click Station Manager and then choose Processing Queue from the View
menu.

Select a queued job.

Click Priority.
MultiSite Administration displays the Changing Job Priority screen.

Select a new priority number from the drop-down list.

0 is lowest priority. 10 is highest priority.

Click Apply.

Related Topics
Deleting a scheduled job
Removing an active job from the queue viewer
View Processing Queue (dialog box)
Translations Editor (dialog box)

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Using This Product

Deleting a scheduled job

If, after you schedule a job to run, you want to delete the job, complete the following
steps:
1

From the System Manager or Station Manager, choose View Translations

Summary from the Tools menu.
The Current Translations Summary dialog box appears.

Select the scheduled job you want to delete.

Click Delete.

Related Topics
Changing the priority of a scheduled job
Removing an active job from the queue viewer
Translation Editor (dialog box)
View Processing Queue (dialog box)

Removing an active job from the queue viewer

If you want to remove an active job from the queue viewer, complete the following steps:
1

Open the View Processing Queue dialog box as follows:

a) If you have MultiSite Administration administrator privileges, click the MSA
Manager tab and choose Processing Queue from the View menu.
If you do not see this menu, click here.
b) If you do NOT have MultiSite Administration administrator privileges, click the Task
tab and chose one of the following:

Click System Manager and then choose Processing Queue from the View
menu.
Click Station Manager and then choose Processing Queue from the View
menu.

If you do not see this menu, click here.

2

Select a queued job.

Click Cancel Job.

MultiSite Administration displays a confirmation message.

Click Yes.

Related Topics
Changing the priority of a scheduled job
Deleting a scheduled job
View Processing Queue (dialog box)
Translation Editor (dialog box)

33

Avaya MultiSite Administration Reference

For Super Users

Viewing server information
Only MultiSite Administration administrators (those with super-user permissions) can
perform this activity.
To view server information in MultiSite Administration, complete the following steps:
1

Click the MSA Manager tab in the Browser Pane.

Click MSA Server Configuration.

MultiSite Administration displays the Configuration wizard.

Click Next to move through the screens of the wizard.

Click Cancel.

Related Topics
MSA Server Configuration wizard

Changing server information

After the MultiSite Administration server has been set up, you can change the information
about the MultiSite Administration server using the MSA Server Configuration wizard.
You might want to change this information if the physical location or the IP address of the
MultiSite Administration server has changed.
Only MultiSite Administration administrators (those with super-user permissions) can
perform this activity.
To view server information in MultiSite Administration, complete the following steps:
1

Click the MSA Manager tab in the Browser Pane.

Click MSA Server Configuration.

MultiSite Administration displays the Configuration wizard.

Click Next to move through the screens of the wizard.

Change any appropriate information, clicking Next to move to each page.

Click Update.

Related Topics
MSA Configuration wizard (screen)

Viewing information about MultiSite Administration users

1

Click the MSA Manager tab in the Browser Pane.

Click MSA User Configuration.

Click either the MSA Users tab or the Users on Systems tab.
Click the MSA Users tab to see this users permissions and login information for MultiSite
Administration. Click the Users on Systems tab to see this users permissions and login
information for a specific voice system.

34

Select the user of interest.

If you selected the Users on Systems tab in Step 4, then also select the voice
system of interest.

Using This Product

Click View Details.

MultiSite Administration displays the View User screen.

When you are finished viewing the user information, click Cancel.

Related Topics
MSA User Configuration (screen)

Changing information about MultiSite Administration users

1

Click the MSA Manager tab in the Browser Pane.

Click MSA User Configuration.

Click either the MSA Users tab or the Users on Systems tab.
Click the MSA Users tab to see this users permissions and login information for MultiSite
Administration. Click the Users on Systems tab to see this users permissions and login
information for a specific voice system.

Select the user of interest.

If you selected the Users on Systems tab in Step 4, then also select the voice
system of interest.

Click Update User.

MultiSite Administration displays the Update User screen.

Make any necessary changes.

When you are finished viewing the user information, click Save.

Related Topics
MSA User Configuration (screen)

Disconnecting a user from MultiSite Administration

Only MultiSite Administration administrators (those with super-user permissions) can
perform this activity.
1

Click the MSA Manager tab in the Browser Pane.

Choose View>Whos Logged On.

MultiSite Administration displays the Whos Logged On screen. You can set the screen
refresh rate from 1 to 60 seconds.

Select the user you want to disconnect.

Click Disconnect User From System.

The disconnected user will see a message indicating a "kill" by the administrator.

Related Topics
Removing a user from MultiSite Administration

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Avaya MultiSite Administration Reference

Changing passwords
To change your own password, simply start MultiSite Administration and at the login
dialog box, click Change Password and complete the Change Password dialog box.
To change another MultiSite Administration users password, complete the following
steps. Only MultiSite Administration administrators (those with super-user permissions)
can change other users passwords.
To change a users password and update the data on an established local user:
1

Click the MSA Manager tab in the Browser Pane.

Click MSA User Configuration.

Click the MSA Users tab.

Select the user of interest.

Click Update User.

MultiSite Administration displays the Update User screen.

Click Change Password.

MultiSite Administration displays the Change Password screen.

Complete the dialog box and click Change.

If the password does not meet the password requirements, MultiSite Administration will
display an error. Otherwise, MultiSite Administration will display a message that the
change was successful and then will display the User Administration screen.

Related Topics
MSA User Configuration (screen)

Removing a user from MultiSite Administration

1

Click the MSA Manager tab in the Browser Pane.

Click MSA User Configuration.

Click the MSA Users tab.

Click Delete User.

MultiSite Administration displays the Delete User dialog box.

Click Delete.

Related Topics
MSA User Configuration (screen)
Disconnecting a user from MultiSite Administration

36

Using This Product

Changing a UDP group

1

Click the MultiSite Administration Manager tab in the MultiSite Administration

Browser Pane.

Click UDP Configuration.

Select the group you want to modify and click Update.

MultiSite Administration displays the Update UDP Configuration screen.

Make any necessary changes

Click OK.
Changes are automatically applied to the group.

Related Topics
UDP defined
Uniform Dial Plan Configuration (screen)

Removing a UDP group

1

Click the MultiSite Administration Manager tab in the MultiSite Administration

Browser Pane.

Click UDP Configuration.

Select the UDP group you want to remove

Click Delete.
MultiSite Administration displays a confirmation screen.

Click Yes.

Related Topics
UDP defined
Uniform Dial Plan Configuration (screen)

Deleting destinations
This topic assumes that you know what a destination is.
There are multiple ways to delete a destination.
Option 1
If you are not a super-user, then you can delete only destinations that were created by
you. You cannot delete the private destinations of other MultiSite Administration users.
This option explains how to access the Destination Manager screen via the Data
Manager or Report Manager.
1

Click the Task tab.

Click Data Manager or Report Manager.

From the Schedule menu, choose Schedule or Scheduler.

MultiSite Administration displays the Scheduled Entries dialog box.

Click Add Entry.

MultiSite Administration displays the Schedule New Entry dialog box.

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Avaya MultiSite Administration Reference

Click the Reports tab.

Click FTP Dest. File.

MultiSite Administration displays the Destination Manager dialog box.

Make sure the Private tab is selected.

Select the destination that you want to delete and click Delete.

Click Yes.

Option 2
This option explains how to access the Destination Manager screen via the System
Manager.
1

Click the Task tab.

Click System Manager.

Click any icon in the System Manager, enter a qualifier if appropriate, and click OK.
MultiSite Administration displays a screen with information about that object.

Click List/Display.
MultiSite Administration displays the Issue List/Display Commands dialog box.

Enter a qualifier if appropriate and click List.

MultiSite Administration displays the View Processing Queue dialog box (if there is a
queue), or displays the results of your "list" command in a report output screen.

Click FTP.
MultiSite Administration displays the FTP Screen (dialog box).

Click FTP Dest. File.

MultiSite Administration displays the Destination Manager dialog box.

Make sure the Private tab is selected.

Select the destination that you want to delete and click Delete.

10 Click Yes.
Related Topics
Destination Manager (dialog box)

38

Reference
Menus
MultiSite Administration menus
The menus that MultiSite Administration displays depend on what has been selected in
the Browser Pane. To learn about the menus currently on your screen, select which of
the following categories is currently displayed in your Browser Pane:
MSA Manager
System Manager
Station Manager
Report Manager
Data Manager
Administration Screens
Related Topics
Understanding the workspace

MSA Manager menus

If the MSA Manager tab is displayed in the Browser Pane, then the main screen should
be displaying the following menus. (Click here if it is not.) Click a menu below to learn
about the screen that appears when you choose that option.
File Menu
Change Voice System: lets you access other voice systems if they have been added to
MultiSite Administration
Page Setup: displays the standard print dialog box that your operating system uses.
Exit: closes the MultiSite Administration client application.
View Menu
Logs
Processing Queue
Properties
Scheduled Entries
System Status: shows the status of every queue for every voice system and what
command is running on that queue
Whos Logged On: shows a list of people that are currently logged into the given MultiSite
Administration server
Tools Menu
Toolbar Customizer
Message Broadcaster

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Avaya MultiSite Administration Reference

Help Menu
Monitor:
Performance:
Trace: Gathers information about background processes
Help Topics: Launches the online help system
About: Displays the release number and release date of the software
Related Topics
MultiSite Administration Menus

System Manager menus

If the System Manager category is displayed in the Browser Pane, then the main screen
should be displaying the following menus. (Click here if it is not.) Click a menu below to
learn about it.
File
Change Voice System: lets you access other voice systems if they have been added to
MultiSite Administration
Options
Page Setup: displays the standard print dialog box that your operating system uses.
Exit: closes the MultiSite Administration client.
View
Log: displays the log of Station Manager activities for this voice system.
Processing Queue
Properties
Scheduled Entries
Server Time/Date: displays the time that is currently set on the server.
Available Analog Ports:
Avaiable BRI Ports:
Available Digital 2-wire Ports:
Available Digital 4-wire Ports:
Available Hybrid Ports:
Available Ports Summary:

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Tools
Button Labels
Cut-Thru Emulation: Launches Avaya Site Administration, which you can use to access a
voice system using terminal emulation.
Diagnostics
DID Dialplan
Find
Translation Editor
UDP Updates:
Create Template
View/Edit Template
Messaging System
Setup
Add Subscriber
Change Subscriber
Remove Subscriber
List Extensions: Displays a report that lists the extensions associated with the messaging
system subscribers on the messaging system that is associated
with the selected voice system.
List Subscribers: Displays a report that lists the subscribers on the messaging system
that is associated with the selected voice system.
Unprocessed Automatic Subscriber Updates
Help
Monitor:
Performance:
Trace: Gathers information about background processes
Help Topics: Launches the online help system
About: Displays the release number and release date of the software
Related Topics
MultiSite Administration Menus

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Station Manager menus

If the Station Manager category is displayed in the Browser Pane, then the main screen
should be displaying the following menus. (Click here if it is not.) Click a menu below to
learn about it. (same as Station Administration)
File
Change Voice System: lets you access other voice systems if they have been added to
MultiSite Administration.
Options
Page Setup: displays the standard print dialog box that your operating system uses.
Exit: closes the MultiSite Administration client
View
Log: displays the log of Station Manager activities for this voice system.
Processing Queue
Properties
Scheduled Entries
Server Time/Date: displays the time that is currently set on the server.
Available Analog Ports:
Avaiable BRI Ports:
Available Digital 2-wire Ports:
Available Digital 4-wire Ports:
Available Hybrid Ports:
Available Ports Summary:
Tools
Button Labels
Cut-Thru Emulation: Launches Avaya Site Administration, which you can use to access a
voice system using terminal emulation.
Diagnostics
DID Dialplan
Find
Translation Editor
UDP Updates:.
Create Template
View/Edit Template

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Messaging System
Setup
Add Subscriber
Change Subscriber
Remove Subscriber
List Extensions: Displays a report that lists the extensions associated with the messaging
system subscribers on the messaging system that is associated
with the selected voice system.
List Subscribers: Displays a report that lists the subscribers on the messaging system
that is associated with the selected voice system.
Unprocessed Automatic Subscriber Updates
Help
Monitor:
Performance:
Trace: Gathers information about background processes
Help Topics: Launches the online help system
About: Displays the release number and release date of the software
Related Topics
MultiSite Administration Menus

Report Manager menus

If the Report Manager category is displayed in the Browser Pane when you view the
main screen, then the main screen is displaying the following menus. (Click here if it is
not.) Click a menu below to learn about it.
File
Change Voice System: lets you access other voice systems if they have been added to
MultiSite Administration.
Page Setup: displays the standard print dialog box that your operating system uses.
Exit: closes the MultiSite Administration client application.
View
Log
Help
Monitor:
Performance:
Trace: Gathers information about background processes

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Help Topics: Launches the online help system

About: Displays the release number and release date of the software
Related Topics
MultiSite Administration Menus

Data Manager menus

If the Data Manager category is displayed in the Browser Pane when you view the main
screen, then the main screen is displaying the following menus.
File
Change Voice System: lets you access other voice systems if they have been added to
MultiSite Administration.
Page Setup: displays the standard print dialog box that your operating system uses.
Exit: closes the MultiSite Administration client application.
View
Log: Lets you view a log of Data Manager activities.
Help
Monitor:
Performance:
Trace: Gathers information about background processes
Help Topics: Launches the online help system
About: Displays the release number and release date of the software

Related Topics
MultiSite Administration Menus

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Administration Screen menus

Whenever you access an administration screen (typically by choosing the Task tab, then
System Manager, and then an icon), the administration screen offers an additional,
unique set of menus. What the menus do depends on the object that you are
administering.
Template See Templates in the following section.
Apply Template: Lets you choose a template to apply to this object.
Save Template: Lets you save the current object settings as a template
View Template: Lets you choose a template to view.
Ports
Show Available Digital Ports: shows a list of unused digital ports on this voice system.
Show Available Analog Ports: shows a list of unused analog ports on this voice system.
Show Available BRI Ports: shows a list of unused BRI ports on this voice system.
Show Available Hybrid Ports: shows a list of unused hybrid ports on this voice system.
Show Configuration All: lists all ports on all boards for this voice system.
Tools
List/Display Report: Displays the Issue List/Display Command dialog box List/Display
Report.
Validate Fields
View DID/DialPlan: Displays the dial plan for this voice system.
Feature Glossary: Displays information about the features you can assign to phones.
Change Set Type: Allows you to change the type of phone (set) associated with this
extension.
Print Setup: displays the standard print dialog box that your operating system uses.
Print Voice Terminal Bitmap: lets you print a picture of the phone displayed on the
screen.
Print Current Field Assignments: prints the values of fields associated with this extension.
Voice System
Cut-Through Emulation: Launches Avaya Site Administration, which you can use to
access a voice system using terminal emulation.
Find: Launches the Find dialog box.
View: Lets you view information about any of the objects listed.
Help
Help Topics: Launches the online help system.
Trace: Gathers information about background processes.
About: Displays the release number and release date of the software.

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Related Topics
Configuration Manager Menus
Station Administration screen

If You Don't See a Menu

The menus that are displayed in MultiSite Administration depend on several things:

which tab has been selected in the Browser Pane (Task tab or MSA Manager tab);
If the Task tab has been selected, then it also matters which category is showing;
If the Task tab has been selected and a category is showing, then it also matters if the
MultiSite Administration window has been refreshed. To refresh the MultiSite
Administration window, simply click the category (it is a button) and MultiSite
Administration will display the proper menus.

Related Topics
MultiSite Administration Menus

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Screens
From the MSA Manager
MSA User Configuration (screen)
Purpose
This screen lets super-users add MSA users, view and change user information, assign
user permissions, and create and change passwords.

Access
If the MSA Manager tab is displayed in the Browser Pane, click the MSA User
Configuration icon.
Use
What do you want to do?

Add a user to MSA

View user information
Change user information
Remove a user from MSA
Change passwords

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Related Topics
Understanding the MSA Manager tab

Add User (dialog box)

Purpose
This screen lets you add users to MultiSite Administration.

Access
From the MSA User Configuration screen, MSA Users tab, click Add User.
Use
1

Enter values in all fields that have a star (*) after the field name.

Specify whether or not this person should have super-user permissions.

Enabling the super-user checkbox lets this user view and use the MSA Manager.

Click Add.
MultiSite Administration inserts the information you entered as a new row on the MSA
Users tab.

Related Topics
MSA User Configuration screen
Add User to Systems (dialog box)

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Add User to Systems (dialog box)

Purpose
Once you have added a user to MSA, you can use this screen to give the new user
access to different voice systems.

Access
From the MSA User Configuration screen, Users on Systems tab, click Add User.
Use
1

From the User ID drop-down list, select the ID of the user that you want to assign
access to.
When you choose a user from the list, MultiSite Administration fills in the fields it can with
data you already entered in the Add User to MSA dialog box.

(Optional) Complete any other relevant fields.

If a field is not applicable, leave it blank.

Select the systems to which this user should have access.

To select more than one system, hold down the Ctrl key and click it.

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Select the "managers" to which this user should have access.

The check boxes at the bottom of the dialog box represent the applications ("managers")
within MultiSite Administration. Select only those you want this user to be able to access.

Related Topics
Adding users to MSA
Giving users access to voice systems
Add User dialog box
MSA User Configuration screen

MSA Server Configuration wizard

Purpose
The MultiSite Administration server is a Linux computer on which the MultiSite
Administration server software has been installed. After the installers install the MultiSite
Administration server software on the Linux computer, and before anyone begins to use
MultiSite Administration, the installers must provide the MultiSite Administration server
software with information about the Linux computer, such as its IP address. The MSA
Server Configuration wizard lets installers enter this information. Subsequently, the MSA
Server Configuration wizard enables MultiSite Administration users to view (but not
change) this information.

Access
In the Browser Pane, click the MSA Manager tab, and then click MSA Server
Configuration.

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Use
Click Next to start the wizard.
Related Topics
MSA Server Configuration wizard Screen 2

MSA Server Configuration wizard Screen 2

Field Descriptions
All of the fields on this page are designed to capture basic information about your
location. This information is used mainly to help you populate other forms within MultiSite
Administration. For example, if you add a voice system to MultiSite Administration, and if
you have completed all of the above information, then MultiSite Administration would prepopulate the Company Name and address information in the add voice system screen.
This information does not go into log files or any files that Avaya support personnel might
use.
Related Topics
MSA Server Configuration wizard
MSA Server Configuration wizard Screen 3

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MSA Server Configuration wizard Screen 3

Use
1

View or change the IP Address, Subnet Mask, and Gateway Address for the specific
server you have in mind.

(Optional) Click any of the Ping buttons to determine if the network connection to the
IP Address, Gateway, DNS server, or MultiSite Administration server are working.
You can also use the Ping buttons as a troubleshooting device.

Specify how long to wait before disconnecting an inactive MultiSite Administration

user session.

Click Next.

Related Topics
MSA Server Configuration wizard Screen 2

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Messaging System Configuration (screen)

Purpose
After you install MSA and set up the MSA server, usually the next thing you do is "add"
messaging systems. When you "add" messaging systems to MultiSite Administration, you
are providing MultiSite Administration with the information that it needs in order to access
these systems, as well as display the system names in MultiSite Administration screens.
This screen lets you add messaging systems, view information about the messaging
systems that have been added, as well as change that information or delete it.

Access
If the MSA Manager tab is displayed in the Browser Pane, click the Messaging System
Configuration icon.

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Use
What do you want to do?

Assign a messaging system to a voice system

Related Topics
Understanding the MSA Manager tab

System Resources (screen)

Purpose
After you install MSA and set up the MSA server, you can use this screen to specify how
MultiSite Administration communicates with the selected voice system.
This screen lets you specify the number of concurrent moves, adds, or changes (MACs)
to the given voice system. You can specify timeouts, as well as start and stop the queue
and initialize the voice system.

Access
If the MSA Manager tab is displayed in the Browser Pane, click the System Resources
icon.

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Use
1

To specify any of the settings below, make the changes to the appropriate fields and
then click Save Changes.
If you make a mistake, click Cancel and then re-open this window to start again.
Field

Description

Total channels

For each applicable system (voice system, messaging

system 1, and/or messaging system 2), the total
number of communication channels that have been
set up between the MultiSite Administration server
computer and the current system are displayed.
Any "cut-through" (terminal emulation) sessions
launched using MultiSite Administration are separate
from these "channels". To use an extreme example,
you could set the total channels to 10, have 10 people
using MultiSite Administration simultaneously to make
changes to the voice system, AND have a terminal
emulation session open to the same voice system,
without any one of these connections blocking
another.
All MultiSite Administration connections, whether
"channels" or cut-through, go through the port that
was specified in the MSA Server Configuration wizard.
From the perspective of the voice system, all of these
connections look like a single MultiSite Administration
login on the voice system.

Dedicated channels

For each applicable system (voice system, messaging

system 1, and/or messaging system 2), specify how
many of the channels should be "dedicated."
Dedicated channels are constantly connected to the
selected system; they are opened when you start the
queue, and remain active until you stop the queue.
Standby channels are opened only when necessary.

Concurrent MACs

From the drop-down list, specify the number of

simultaneous moves/adds/changes (MACs) you want
to be able to send to the voice system.

Voice System
timeout value

Specify the number of minutes that you want MultiSite

Administration to wait before it shuts down an inactive
session with a MultiSite Administration user. When
MultiSite Administration shuts down a session with a
MultiSite Administration user, the user must then log
back in to MultiSite Administration before they can
perform any activities using MultiSite Administration.

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Standby voice
system channel
timeout

Standby channels are used only when all "dedicated"

channels are already in use. In this field, specify the
number of minutes that you want MultiSite
Administration to wait before it shuts down an inactive
session on a standby channel between the MultiSite
Administration server and the given voice system. The
value that you enter here must be greater than the
length of time required to create a List Station report.

Standby messaging
system timeout

Standby channels are used only when all "dedicated"

channels are already in use. In this field, specify the
number of minutes that you want MultiSite
Administration to wait before it shuts down an inactive
session on a standby channel between the MultiSite
Administration server and the given voice system.

(If appropriate) To start the queue, click Start Queue.

If you make a mistake, click Stop Queue.

(If appropriate) To stop the queue, click Stop Queue.

If you make a mistake, click Start Queue.

(If appropriate) To initialize the MultiSite Administration database that contains

information about this system, click Initialize System.
This process can take minutes or hours. Perform this activity during low-use periods.

Related Topics
Understanding the MSA Manager tab
Starting the queue
Initializing voice systems

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Uniform Dial Plan Configuration (screen)

Purpose
This screen lets you set up, modify, and delete UDP groups.

Access
With the MSA Manager tab is displayed in the Browser Pane, click the UDP
Configuration icon or choose UDP Configuration from the Action menu.
Use
What do you want to do?

Add a UDP group

Change a UDP group
Remove a UDP group

Related Topics
Understanding the MSA Manager tab

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Add UDP Group: UDP Configuration (dialog box)

Purpose
This screen lets you enter the information necessary to create a UDP group in MultiSite
Administration.

Access
This screen is accessible only by clicking Add on the Uniform Dial Plan Configuration
screen.
Use
1

In the "Name of Group" box, enter the name for the UDP group you want to create.

If you want the UDP tables of every voice system that you add to this group to be
updated automatically, select the Update UDP tables of all members automatically
check box.

If you want to create a local entry automatically in the UDP table of the voice system
when you add a station to it, select the Create local entry in UDP table of the voice
system when adding a station to it check box.

Click Members.
The Adding UDP Members to UDP group dialog box appears.

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In the Available Systems box, select the voice system you want to add to this UDP
group, and then click ->.
The selected voice system appears in the UDP Group Member box.

Repeat Step 5 for each voice system you want to add to this UDP group.
UDP Groups must contain between 2 and 10 systems. If you make a mistake, use <- to
move any UDP group members back to the Available Systems box.

Click Numbering Plan.

The UDP Dial Plan dialog box appears.

Configure the dial plan and then click OK.

Click OK.

Related Topics
Changing a UDP group
Removing a UDP group

UDP Dial Plan (dialog box)

Purpose
This screen lets you specify valid UDP numbers for your voice system location.

Access
This screen is accessible by clicking Numbering Plan on the Add UDP Group: UDP
Configuration screen or the Update UDP Configuration screen.

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Update UDP Configuration (dialog box)

Purpose
This screen lets you make changes to the UDP group definition(s) currently entered in
MultiSite Administration.

Access
From the Uniform Dial Plan Configuration screen, click Update.
Use
1

Make any appropriate changes.

Click OK.

Related Topics
Adding UDP Group: UDP Configuration (dialog box)
Deleting UDP Group (dialog box)

Adding UDP Members to UDP group (dialog box)

Purpose
This screen lets you add voice systems to the UDP group.

Access
This screen is accessible by clicking Members on the Add UDP Group: UDP
Configuration screen or the Update UDP Configuration screen.

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Task Scheduler (screen)

Purpose
The Task Scheduler allows you to schedule activities that many MultiSite Administration
users perform frequently. The Task Scheduler is also the only way to schedule the
following MultiSite Administration maintenance tasks, which are required if MultiSite
Administration is to function properly:

Cache Update
Housekeeping

You can also use this screen to schedule any of the other (optional) tasks. The tasks are
described in the lower-right corner of the screen. You can select different tasks to view
the descriptions.

Access
You can access the Task Schedule in the following ways

If the MSA Manager tab is displayed in the Browser Pane, you can choose Task
Scheduler from the Action menu.
If the MSA Manager tab is displayed in the Browser Pane, you can click the Task
Scheduler icon.

Related Topics
Understanding the MSA Manager tab

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System Locks (screen)

Purpose
This screen lets you prevent another MultiSite Administration user from editing a station
or object that has changes pending. The control that the System Locks feature provides
makes it possible for many MultiSite Administration users to work on one voice system at
a time. The software tracks each users activities and locks any object that is currently
being updated.

Access
With the MSA Manager tab displayed in the Browser Pane, click the System Locks icon
or choose System Locks from the Action menu.
Use
To Lock, Unlock, or View Station Locks:
1

Click the Station Locks tab.

Enter a range of extensions or a single extension.

Click one of the following buttons:

Click Set Lock to lock the station.

Click Clear Lock to disable the lock.
Click Test Lock to show whether the station is currently locked.
Click Clear All to clear all locks.
Click Show All to show all stations that are currently locked.

To Lock, Unlock, or View Other Object Locks:

1

Click the Non-Station Object Locks tab.

Instead of a Station and extension, this tab provides access to numerous objects and
their designated qualifiers on the Node Name listed.

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Reference

Click one of the following buttons:

Click Set Lock to lock the object.

Click Clear Lock to disable the lock. This option is available only if you originally set
the lock.
Click Test Lock to show whether the object is currently locked.

Related Topics
Understanding the MSA Manager tab

Broadcast System Messages (dialog box)

Purpose
This screen lets you send a "broadcast message" to MultiSite Administration users. The
message you enter is appended to the system messages file and is deployed when the
user logs on.
When the user logs on, the broadcast message screen appears and displays all
messages designated for the given user. The user can reply using the screen that
appears, by typing another message and clicking Send Message.

Access
If the MSA Manager tab is displayed in the Browser Pane, you can choose Broadcast
Message from the View menu.

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Use

To send a message, click Send Message.

MultiSite Administration displays the BroadCast Messages dialog box.
To print the messages, click Print.
To download the messages, click Download.
To keep these messages, click Retain Messages.

Related Topics
Broadcast Messages dialog box

Broadcast Messages (dialog box)

Purpose
This dialog box lets you enter the message that you want to broadcast. Broadcast
messages appear on the computer of each MultiSite Administration user the next time
that user logs in to MultiSite Administration.

Access
From the Broadcast/System Messages dialog box, click Send Message.

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Use
1

Type the message that you want to broadcast.

Press Enter to create a new line.

Select the users you want to send this message to.

Shift-click or Ctrl-click to select more than one user

Optionally, click Select All to send to all users.

Click OK.

System Status Viewer (dialog box)

Purpose
This dialog box lets you see the status of every queue for every voice system and the
command that is currently running on each queue.

Access
If the MSA Manager tab is displayed in the Browser Pane, choose View>System
Status.
Use
You can use this feature to:

see every queue for all the voice systems

see which command is currently running on each queue

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Related Topics
MSA Manager menus

View Processing Queue (dialog box)

Purpose
This screen lets you see what jobs are in the queue (in line) for processing on the voice
system (queue manager) you select. (You can view the queue for a voice system that
you are not currently logged on to.) This screen also lets you change the priority of a job
or cancel a job.
All MultiSite Administration users activities are time-stamped and logged in the local log.
Job failures and errors, schedule failures and errors, and hardware and software
problems are also logged so that the MultiSite Administration administrator (a super-user)
can view enterprise-wide problems.

Access

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If the MSA Manager tab is displayed, choose the View menu and then the Processing
Queue option.
If the Task tab is displayed, and the System Manager or Station Manager category is
selected, then choose Processing Queue from the View menu.

Reference

Use
What do you want to do?

Cancel a job
Delete a scheduled job
Change the priority of a job
View the communication stream between MultiSite Administration and the given voice
system.

Toolbar Editor (dialog box)

Purpose
This screen lets you create a custom toolbar for yourself. Changes you make here affect
only your MultiSite Administration login.

Access

From the main screen, click the Tool Bar Editor icon in the Tool Bar.
With the MSA Manager tab displayed, choose Tools> Toolbar Editor.

Use
1

In the Select Manager field, select the screen for which you want to customize the
toolbar.

In the "Available Toolbar Items" box, select the item you want in your toolbar and
click Add.
MultiSite Administration moves the selected item to the box on the right.

Note
If you make a mistake, you can highlight an item in the right box and click
Remove to remove it.

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In the "Selected items for Toolbar" box, highlight an item and click Move Up or Move
Down to move the item up or down in the box.
Moving an item up in the box shifts the button to the left on the toolbar.

Click Save
MultiSite Administration saves the toolbar specifications and displays your new custom
toolbar on the screen for which you specified it.

Related Topics
MultiSite Administration Menus
MultiSite Administration Toolbars

From the System Manager

Understanding the System Manager
Purpose
This category on the Task tab of the Browser Pane allows you to create and edit
translations that affect your entire voice system, rather than a specific extension.
Access
In the Browser Pane, click the Task tab, and then click the System Manager category.
Use

Use the up and down arrow keys on the interface to scroll to the different icons.
Click an icon in the Browser Pane to display the associated screen in the right pane of
the screen.
To learn about the screen that appears, see System Manager screen (generic).

Related Topics
Understanding the Task tab

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Add Station (dialog box)

Purpose
This screen lets you specify the extension of the station you want to add or view a list of
available extensions.

Use
Complete the dialog box with an extension or range you wish to add and a Station Set
Type. The View Available Extension button will query the database for you. Select from
the offered qualifiers (for station related objects) or enter qualifiers in the follow-on text
box. If more than one extension is to be added, type the start number, dash, end number.
If the extension you type does not meet valid Dial Plan Ranges, you will see a warning
message.
Related Topics
Station Administration (screen)

Change Station (dialog box)

Purpose
This screen lets you specify which station you want to change, or whether the change will
be a global change.

Access
From the Station Administration screen, select a station and click Change.
Use
Verify that the extension number in the Extension field is accurate and click OK, or click
Global Change.

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Related Topics
List Station report

Create a Template (dialog box)

Purpose
This dialog box lets you specify the object for which you want to create a template.

Access
With the System Manager or the Station Manager active, choose Tools>Create a
Template.
Use
Select an object from the drop-down list and click OK.
Related Topics
Creating object templates

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Define External File Format dialog box

Purpose
To import translations into a voice system, the translations must be contained in an
"input" file, and the data in the input file must be in an understood format. This screen lets
you specify what data is in your input file, in what order, and using what
delimiters.

Access
From the Import dialog box, click Format of Input File.
Use
The box on the left shows all of the fields that you could have in the file you are importing.
The box on the right shows the fields that you believe actually are in the file you are
importing. You must pick fields from the left, move them to the right, and then make sure
the fields in the right box are in the same order as they appear in the actual file you are
importing.
1

From the "Available Fields" (left) box, select the fields that are (or will be) part of the
import file.
Only the fields listed in this box may be defined in the format file. Fields not defined in this
screen are determined either by a template (optional) or by default settings on the voice
system.

Click Add

MultiSite Administration moves the selected fields to the right box. If you make a mistake,
you can select a field in the right box and click Remove to move it back. You can also
click Reset To Defaults to start over.
3

In the "Selected Fields" (right) box, put the selected fields in the order they appear (or
will appear) in the import file.
To do so, highlight a field in the right box and click Move Up or Move Down.

From the Field Delimiter drop-down list, pick the symbol that is used (or will be) to
separate the values of one field from another in your import file.

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Do one of the following:

To save this format so you dont have to redefine it again, click Save and give it a
name. MultiSite Administration saves the format in a file that has a .fmt extension.
To specify which import file format you want to use when you import the file, click
Load and pick a format. Formats appear on this list only after they have been
created and saved, as explained in the steps above. If you have not yet saved this
format, you will not see it on the list of available format files.
To print the format you just specified, click Print and complete the print dialog box.
To use the format you just specified without saving or loading it, simply click OK.
When MultiSite Administration displays the Import dialog box again, click OK to run
the job. Otherwise, your format settings will be lost.
To stop specifying an import file format, click Cancel.

Related Topics
Import (dialog box)
Format requirements for imported files

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System Properties (dialog box)

Purpose
This menu option lets you view information about the voice systems that MultiSite
Administration knows about.

Access
Do one of the following:

Click the

icon in the toolbar.

If the Task tab is displayed in the Browser Pane, you can choose Properties from the
View menu.

Use
What do you want to do?

Change system information

Related Topics
Understanding the MSA Manager tab

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Search for Extensions Using Name dialog box

Purpose
This dialog box helps you identify an extension number if you know the name of the
person using that extension.

Access
From the Add Pickup Group screen, click Search.
Use
1

Enter the name to search for in the Enter full or partial name box.

Click Search.
MultiSite Administration searches this voice system for extensions with the name you
specified.

When MultiSite Administration displays the matches, highlight one on the list and
click Select.
MultiSite Administration returns you to the Add Pickup Group screen.

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Add dialog box

Purpose
The Add dialog box is accessible from many screens in MultiSite Administration. This
topic describes the functionality of this screen generically. There may be minor
deviations in functionality depending on the path you took to arrive at this screen.
This screen lets you specify a qualifier for the object you want to add. For example, you
can use it to specify the number of a new abbreviated dialing group that you want to add.

Access
You can access the Add dialog by clicking Add from selected System Manager screens.
When you do, and after you specify a qualifier and click OK, you will be directed to a
screen that collects data specific to this object.
Use
Do one of the following:

To view a list of objects (for example, abbreviated dialing groups) that are already set
up on this voice system, click View.
To create an object (for example, an abbreviated dialing group) with a specific qualifier
(for example, a number), enter the qualifier and click OK.
To let the voice system assign the next available number to your new object, click Next.
Then click OK.

Related Topics
System Manager screen (generic)

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List/Display dialog box

Purpose
The List/Display dialog box is accessible from many screens in MultiSite Administration.
This topic describes the functionality of this screen generically. There may be minor
deviations in functionality depending on the path you took to arrive at this screen.
This screen lets you view "list reports" or "display reports" for the given object.

Access
You can access this dialog by clicking List/Display from selected System Manager
screens.
Use
Do one of the following:

With the Current Object tab displayed, enter a valid qualifier for the object that you
want to view. The system will display a report starting from that point.
To view a "list report," click List Reports, select the appropriate object and click Show,
and then enter any optional qualifiers and click OK.
To view a "display report," click Display Reports, select the appropriate object and click
Show, and then enter any optional qualifiers and click OK.

Regardless which option you choose, if data is available on the voice system that meets
the criteria you specified, then MultiSite Administration will display the Report Output
screen.
Related Topics
System Manager screen (generic)
Report Output screen

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Remove dialog box

Purpose
The Remove dialog box is accessible from many screens in MultiSite Administration. This
topic describes the functionality of this dialog box generically. There may be minor
deviations in functionality depending on the path you took to arrive at this screen.
This dialog box lets you specify the qualifier of the object you want to remove from the
voice system.

Access
You can access this dialog by clicking Remove from selected System Manager screens.
Use
1

Verify that the qualifier (in this example, the number) of the object (in this example,
the coverage path) that you want to delete is displayed in the "Please enter valid
<object> #" field.

Do one of the following:

a) To view the current record first, click View.
b) To delete the specified object without viewing it, just click OK.

Related Topics
System Manager screen (generic)

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Duplicate dialog box

Purpose
The Duplicate dialog box is accessible from many screens in MultiSite Administration.
This topic describes the functionality of this screen generically. There may be minor
deviations in functionality depending on the path you took to arrive at this screen.
This screen lets you copy a specific object (in this example, a coverage path) on the
voice system. Duplicating objects is a handy way to reduce the work involved in making a
near-identical version of that object.

Access
You can access this dialog by clicking Duplicate from selected System Manager
screens.
Use
1

In the field titled, "Please enter qualifier to retrieve," enter the qualifier (in this
example, the number) of the object (in this example, the coverage path) that you
want to copy.

In the field titled, "Please enter qualifier to duplicate to," enter the qualifier of the new
object you want to create (in this example, the number of the new coverage path).

Click OK.

Related Topics
System Manager screen (generic)

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Change dialog box

Purpose
The Change dialog box is accessible from many screens in MultiSite Administration. This
topic describes the functionality of this screen generically. There may be minor
deviations depending on the path you took to arrive at this screen.
Essentially, this screen lets you specify a qualifier for the object that you want to change.
After you specify a qualifier and click OK, MultiSite Administration displays a more
detailed "change" form.

Access
You can access this dialog by clicking Change from selected System Manager screens.
When you do, and after you specify a qualifier and click OK, you will be directed to a
screen that collects data specific to this object.
Use
1

Verify that the qualifier for the object that you want to change is displayed in the
"Please enter valid <object> #" field.

Do one of the following:

a) To change only that item, click OK.
MultiSite Administration displays the appropriate change screen (see the list above).
b) To make a global change, click Global instead.

Related Topics
System Manager screen (generic)

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Edit dialog box

Purpose
The Edit dialog box is accessible from "change" screens in MultiSite Administration. This
topic describes the functionality of this dialog box generically. There may be minor
deviations depending on the path you took to arrive at this screen.
Essentially, this screen lets you edit any of the fields for the object that you want to
change.

Access
You can access this dialog by clicking Edit Entry from any MultiSite Administration
"change" screen.
Use
Make any necessary changes and click OK. For field descriptions, refer to the
Administrators Guide for Avaya Communication Manager Software, which is available
from the Integrated Management home page. Optionally, you can download it from the
web, following the instructions in Contacting Us for Documentation.
Related Topics
System Manager screen (generic)

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Import (dialog box)

Purpose
The Import dialog box is accessible from many screens in MultiSite Administration. This
topic describes the functionality of this screen generically. There may be minor
deviations in functionality depending on the path you took to arrive at this screen.
This screen lets you specify:

which file to import:

whether or not to use a template, and if yes, which template to use
whether the translations contained in the import file should change translations that are
currently on the voice system, add new translations, or remove translations.
what to do if the import encounters an error
what the format of the import file is.
NOTE:
You can import only text (.txt) files and .csv (comma-separated values) files.

Access
The Import dialog box is accessible by clicking Import from selected System Manager
screens.

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Use
1

Specify whether the data you are importing into the voice system will change, add to,
or delete translations.

To specify the file to import, click Select next to the "Select Input File:" label and
navigate to the file.
MultiSite Administration displays the Select Input File to Import dialog box. Be sure the
data within the file conforms to format requirements.

(Optional) If you are using a template to add or change objects on the voice system,
click Select next to the "Select Optional Template" label and navigate to the
template.
You can apply a template to the data before it is imported into the voice system. During
processing, the template is applied to each record before the record is sent to the voice
system. A check is made to determine correct set type.

Note
You cannot use a template to remove objects from a voice system. You cannot
use a template for objects on a messaging system.
MultiSite Administration displays the Select Template dialog box.
4

Specify whether or not you want MultiSite Administration to prompt you when it
encounters an error.

Do one of the following:

To view an example of what the input file should look like, click View.
To specify the formatting of the file you are importing, click Format of Input File.
MultiSite Administration displays the Define External File Format dialog box.
To import the file into the voice system, click OK.
To cancel this operation, click Cancel.

Related Topics
System Manager screen (generic)

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Select Input File to Import dialog box

Purpose
This screen lets you copy an import file from your MultiSite Administration client PC to the
MultiSite Administration server, and back. This is relevant because before you can import
a file into the voice system, you must copy the file from your PC to the MultiSite
Administration server.
NOTE:
You can import only text (.txt) files and .csv (comma-separated values) files.

Access
From the Import dialog box, click Select next to the "Select Input File:" label.
Use
Do one of the following:

To copy a file from your PC to the MultiSite Administration server, click Upload Input
File and navigate to the file.
To copy a file from the MultiSite Administration server to your PC, click Download
Input File and navigate to the file.

Related Topics
Import (dialog box)
System Manager screen (generic)

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Select a Template File dialog box

Purpose

Access
From the Import dialog box, click Select next to the "Select Optional Template" label.
Use
If you created the template yourself and saved it as a private template, then click the
Private tab, select the template from the list, and click OK.
If you want to use a template that is available to all MultiSite Administration users, click
the Public tab, select the template from the list, and click OK.
Related Topics
Import (dialog box)

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System Manager screen (generic)

Purpose
When you click an icon in the System Manager, a screen similar to the following one
appears. Depending on which icon you click, the screen will be filled in with different
information.

This help topic explains how the buttons on this screen work. The icons that you clicked
to arrive at this screen correspond to commonly-issued Communication Manager
software commands. This help system does not explain Communication Manager
commands or features. For that information, refer to the Administrators Guide for
Communication Manager Software, which is available from the Integrated Management
home page. You can also download a copy by following the instructions in Contacting Us
for Documentation.

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Use
Do one of the following:

To add an object, click Add.

MultiSite Administration displays the Add dialog box for this screen.
To import objects, click Import.
MultiSite Administration displays the Import dialog box for this screen.
To list or display an object, click List/Display.
MultiSite Administration displays the List/Display dialog box for this screen.
To change an object, highlight the one you want to change and click Change.
MultiSite Administration displays the Change dialog box for this screen.
To delete an object, highlight the one you want to delete and click Remove.
MultiSite Administration displays the Remove dialog box for this screen.
To duplicate an object, highlight the one you want to duplicate and click Duplicate.
MultiSite Administration displays the Duplicate dialog box for this screen.
To print this screen, highlight the one you want to print and click Print.
MultiSite Administration displays your operating systems Print dialog box.

NOTE:
If you want to print the information in landscape format and/or adjust the margins, you
must select Page Setup from the File menu and set the orientation (that is, portrait or
landscape) and the margins before clicking the Print button. You cannot modify this
information from the Print dialog box.
To enter a command, click Quick Cmd.
MultiSite Administration displays the Quick Command screen. Enter the command in
the Quick Command box, and click submit.

Related Topics
Understanding the System Manager

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Duplicate Station (dialog box)

Purpose
This screen lets you specify which station you want to copy.

Access
From the Station Administration screen, select a station and click Duplicate.
Use
In the Extension field, verify that the extension number is accurate and click OK.

Global Change (dialog box)

Purpose
The Global Change dialog box is accessible from many screens in MultiSite
Administration. This topic describes the functionality of this screen generically. There
may be minor deviations in functionality depending on the path you took to arrive at this
screen.
This dialog box lets you make changes to all translations on the given system that match
the criteria you specify here.

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Access
From the Change dialog box click Global Change.
Use
1

Create a list of qualifiers that will be affected by the change and the new field values
to be applied.

Click Assign to create the list to the right.

To remove, highlight and click Remove.

Issue List/Display Commands (dialog box)

Purpose
This topic describes this dialog box generically. This screen lets you send list or display
commands to your voice system. MultiSite Administration offers multiple variations of this
dialog box, depending on the object you are working with on your voice system. (In the
example below, the object is a station.)

Access
From any appropriate System Manager screen, click List/Display.
Use
1

If you want to view a "list" or "display" report for the current object, do the following:
a) Verify that the current object is the one you intended.
b) Do one of the following:

To view a "list" report for the current object, click List.

To view a "display" report for the current object, click Display.

If you want to view a "list" report for some other object, do the following:
a) Click the List Reports tab.
b) Scroll to the object of interest and select it.
c) Click Show.

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If you want to view a "display" reports for some other object, do the following:
a) Click the Display Reports tab.
b) Scroll to the object of interest and select it.
c) Click Show.

Remove Station (dialog box)

Purpose
This screen lets you delete a station from the selected voice system.

Access
From the System Manager, click Station, highlight the station, and click Remove.
Use
You may see a View button instead of the Select from Current Station Data button
depending on the information given to Station Manager.
1

Verify that the extension in the Extension field is accurate.

Click OK.
MultiSite Administration displays the "Select what you would now like to do with this
translation" screen.

Complete the "Select. . . " screen.

Using the "Select" screen, you can (among other things) save this translation to a
holding area (the Translations Summary screen) and execute the process at your leisure.

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Station Administration (screen)

Purpose
This screen lets you add a station, or view or change the settings for a station that has
already been added. Voice terminal bitmaps vary with the set you selected in the Add
Station (screen) or Change Station (dialog box).

Access
You can access this screen in any of the following ways:

With the Task tab displayed in the Browser Pane, and the System Manager or Station
Manager category showing, type add station (qualifier) or change station (qualifier),
click Submit, and then press OK.
With the Task tab displayed in the Browser Pane, and the System Manager category
showing, click the Station icon, click either the Add or Change button, enter the
extension, and click OK.

Use
You can use this screen to create or change a station, or to create or change a station
template. The screen operates the same way, regardless.

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If you are creating or changing station, you can apply a station template (if a station
template already exists) by choosing Template>Apply Template, selecting the
template to use, clicking OK, and clicking OK to the confirmation dialog box.
If you are creating or changing a station and you do not want to apply a template,
then you can select the features that you want in your phone (see instructions below).

Reference

If you are creating or changing a station template, then you can select the features
that you want in your station template, as follows:
a) Click a button on the picture of the phone to assign a feature to that button. Complete
the dialog box that appears.
b) Click General Options and complete the dialog box.
c) Click Feature Options and complete the dialog box.
d) Click Site Data and complete the dialog box.
e) Click Messaging Names and complete the dialog box.
f) Click Abbrev Dialing and complete the dialog box.
g) Click Assign Buttons and complete the dialog box.

h) Click Data Module (if applicable) and complete the dialog box.
See Administration (screen) Menus for information on menus accessible from this
screen.
See Station Administration screen buttons for information about the control buttons
available on this screen.

Related Topics
Add Station (dialog box)
Change Station (dialog box)
Phone feature buttons (by feature name)

Summary of Duplicates (screen)

Purpose

Access
From the Duplicate Station screen, click OK.

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From the Station Manager

Change Status For All Translations (dialog box)
Purpose
This dialog box lets you change the status of all translations between active and inactive
states.

Access
From the Translation Editor (dialog box), click Change Status for All.
Use
For definitions of inactive, available, and available/save, see the topic Change
Translation Status (dialog box).
Related Topics
Translation Editor screen

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Change Translation Status (dialog box)

Purpose
This dialog box lets you change the status of an individual job.

Access
From the Translation Editor (dialog box), select a job and click Status.
Use
Select a status option and click Change Status.

Active (A) removes the job from the Translation Editor (dialog box) after successful
processing.
Active (S) keeps the job listed in the Translation Editor (dialog box) after successful
processing. If the last processing command fails, an E for error will display.
Inactive (I) will skip processing of a translation.

Related Topics
Change Status for All Translations (dialog box)

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Create a New Station (wizard) page 1

Purpose
This screen automates the process of adding a new station to the voice system. For
information about the Set Type, Extension, or Port fields, refer to the Administrators
Guide for Avaya Communication Manager Software, or the Avaya Communication
Manager Solutions Little Instruction Books, all of which you can access from the
Integrated Management home page.

Access
From the Tasks tab on the Browser Pane, if the Station Manager is displayed, click the
Create a new station icon.
Use
1

From the Set Type drop-down list, select a set type.

In the Extension field, specify the extension you want to add.

In the Port field, enter the port number associated with this extension.
The port is either defined as cabinet+carrier+slot+circuit (as in 01A0208) or as X. Use IP
for IP phones.

(Optional) Select a template.

Click Next.
MultiSite Administration displays the next page of the wizard.

Related Topics
Create a new station (wizard) page 2

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Create a New Station (wizard) page 2

Purpose
This screen lets you specify information about the person who will be using the phone
you are adding to the voice system. For more information about any of these fields, refer
to the Administrators Guide for Avaya Communication Manager Software, or the Avaya
Communication Manager Solutions Little Instruction Books, all of which you can access
from the Integrated Management home page.

Access
From the first screen, click Next.
Use
1

Enter identifying information or click on the field button to select from available
options.

Click Next.
MultiSite Administration displays the next page.

Related Topics
Create a new station wizard page 1
Create a new station wizard page 3

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Create a New Station (wizard) page 3

Purpose
This screen lets you specify which groups the new station will belong to. For more
information about any of these groups, refer to the Administrators Guide for Avaya
Communication Manager Software, or the Avaya Communication Manager Solutions
Little Instruction Books, all of which you can access from the Integrated Management
home page.

Access
From screen 2, click Next.
Use
To add the new station to a group, complete the following steps:
1

In the left box, click a group.

Click View Group to see group membership.

2
3

Specify a qualifier.
Click

If you make a mistake, in the right box highlight the group that you want to remove and
click
4

If appropriate, enter the number of the Coverage Path that this station is a part of, or
click Coverage Path to select from a list.

If appropriate, enter the number of the second Coverage Path that this station is a
part of, or click Coverage Path 2 to select from a list.

If appropriate, enter a Class of Restriction that applies to this station, or click COR to
select from a list.

If appropriate, enter a Class of Service that applies to this station, or click COS to
select from a list.

Click Next.
MultiSite Administration displays the next page.

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Related Topics
Create a new station wizard page 2
Create a new station wizard page 4

Create a New Station (wizard) page 4

Purpose
This screen lets you specify whether to create a new mail box for the new station.

Access
From screen 3, click Next.
Use
1

Add the person as a Voice Mail subscriber if desired. Otherwise click Next.

To set defaults, click Set Voice Mail Box Defaults.

MultiSite Administration displays the Set Subscriber Mail Box Defaults dialog box. The
Voice Mail System menu on the main screen provides additional tools.

Specify which system to add the new mail box to.

Specify whether to swap first and last names (as compared to the voice system).

Click Next.

Click Finished.

Related Topics
Create a new station wizard page 3
Set Subscriber Mail Box Defaults dialog box

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Translation Editor (dialog box)

Purpose
This screen lists the pending translations and reports sent from the Station Manager,
Reports Manager, and Data Management applications. From this screen, you can
process, schedule, edit, print, delete, clear, or cancel translations. Highlight a job and
click one of the buttons on the bottom of the box. Translations process in the order that
they appear on the screen.

Access

From the System Manager or Station Manager, choose View Translations Summary
from the Tools menu.
This screen also appears if you selected "Do not process" when MultiSite
Administration presents the Select what to do with this translation screen.

Use
Select an entry on the list and then click one of the following buttons.
Button

Description

Description

Displays the Description dialog box

Change Status
for All

Displays the Change Status for All Translations dialog box.

Unselect All
Selected Items

Clears your selections

Log History

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Status

Displays the Change Translation Status

Print

Prints the summary.

Reference

Process

Runs the selected job. View the log file if you want
confirmation that the job completed.

Schedule

Displays the Schedule Translation(s) dialog box. For

instructions, see Scheduling changes from the Translation
Editor screen.

Edit

Displays the appropriate System Manager screen so you

can change the original data.

Delete

Deletes the selected job.

Clear

Empties the Translation Editor dialog box.

Finished

Closes the Translation Editor dialog box.

Find (dialog box)

Purpose
This screen lets you find any of the objects listed in the illustration below.

Access
With the Task tab displayed and either the System Manager or the Station Manager
selected, choose Tools>Find.

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Use
1

Select the item you want to find and click OK.

MultiSite Administration displays a dialog box you can use to enter qualifiers for the
search.

Enter qualifiers and click Find.

MultiSite Administration displays the results on the screen

(Optional) Select a row and do one of the following:

To change the selected object, click Change.

To remove the selected object, click Remove.
To duplicate the selected object, click Duplicate.
To clear the results of the previous search, click Clear.
To run a new search, modify the search criteria and click Find.
To print the results of the search, click Print.
To close this dialog box, click Done.

Related Topics
Running "list" reports
Running "display" reports

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Log File Viewer (screen)

Purpose
This screen lets you view a log of all activities scheduled for unattended processing, as
well as all other application log messages (for example, messages from the System
Manager, Station Manager, Reports Manager, or Data Manager).
If you do anything, like add a station, an entry will show up in the log file for that
application. If you schedule something and it fails, a message will appear in the log. Very
few messages appear if you do not submit jobs. In that situation, the only message you
might see is a message from the Log application itself, indicating that it successfully
initialized the log file for today.

Access

If the MSA Manager tab is displayed, choose Logs from the View menu.
If the Task tab is displayed, and either the System Manager or the Station Manager
categories are displayed, choose Log>Master Log from the View menu.
If the Task tab is displayed, and the Report Manager category is displayed, then click
the View Logs icon on toolbar. If there is an application log file, it will appear and then
you can click Master Log. If there is no application log file, you must use another
method to access the master log.
If the Task tab is displayed, and the Data Manager category is displayed, then click the
View Logs icon on the toolbar. If there is an application log file, it will appear and then
you can click Master Log. If there is no application log file, you must use another
method to access the master log.

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Use
1

From the "System" drop-down list, select the voice system whose log files you want
to see.
Administrators on the primary server have the option to select which server to view. They
can either view log messages for the server they are currently on or they can view log
messages for the entire network. Administrators that are not on the primary server do not
have this option.

From the "Logfile" drop-down list, select the specific log file you want to see
Once the log file selection has been made, the LOG file screen will be displayed. Log
message display defaults to the current day. All applications write log messages
generated to a file that is refreshed every three minutes.

Button Labels (dialog box)

Purpose
Use this dialog box to print button labels for your phones.

Access
From the System Manager category or the Station Manager category, choose
Tools>Button Labels.

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Use
1

In the Extensions: field, type the extensions of the phones for which you want to print
labels.
You can enter ranges or non-sequential extensions, or both.

From the Station Set Type: drop-down list, select the type of phone for which you
want to print labels, and (where applicable) the type of button label forms you are
printing on.

Specify what type of printer you will be printing labels from.

Click OK.

Related Topics
Printing Button Labels

List Station Report

Purpose
This report lists all stations that are currently assigned on the active voice system. You
can use it to view information about the stations, like who they are assigned to, what type
of phone is being used, and so on.
Access
From the Custom Reports screen, select List Station Report.
Use
See Report Output screen.
Related Topics
Running reports immediately
Scheduling jobs
Setting up report buttons

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View Processing Queue (dialog box)

Purpose
This screen lets you see what jobs are in the queue (in line) for processing on the voice
system (queue manager) you select. (You can view the queue for a voice system that
you are not currently logged on to.) This screen also lets you change the priority of a job
or cancel a job.
All MultiSite Administration users activities are time-stamped and logged in the local log.
Job failures and errors, schedule failures and errors, and hardware and software
problems are also logged so that the MultiSite Administration administrator (a super-user)
can view enterprise-wide problems.

Access

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If the MSA Manager tab is displayed, choose the View menu and then the Processing
Queue option.
If the Task tab is displayed, and the System Manager or Station Manager category is
selected, then choose Processing Queue from the View menu.

Reference

Use
What do you want to do?

Cancel a job
Delete a scheduled job
Change the priority of a job
View the communication stream between MultiSite Administration and the given voice
system.

Options (dialog box)

Purpose
This screen lets you set MultiSite Administration options.

Access
With the Task tab displayed in the Browser Pane, and the System Manager or Station
Manager category showing, choose Options from the File menu.

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Field Descriptions
Tab

Field

General

Remove bridged
extensions prior to
station removal

Description

Remove extension
from any groups
prior to station
removal
Scheduler

Continue on error?

This option defaults to Continue. By

leaving this enabled, your active, pending
translations will continue to process if an
error is encountered. You will have a
record of all errors in the Log File.

Quick
Change

Display the quick

change dialog box
when changing
objects on the
voice system?

When using the command line for changing

an object, by default, the software
responds as if the change button is
pressed and you view the change dialog
box. If you want a quick change dialog box
that lists fields in a table that can be
selectively changed instead, enable yes.

Schedule Translation(s) (dialog box)

Purpose
This screen lets you specify which translations you want to schedule, or whether to
suspend the schedule for scheduled translations.

Access
From the Translation Editor dialog box, select a job and click Schedule.

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Scheduled Entries (screen)

Purpose
This screen lets you view everything that is scheduled to run from MultiSite
Administration.

Access

If the MSA Manager tab is displayed in the Browser Pane, choose Scheduled Entries
from the View menu.
If the Task tab is displayed in the Browser Pane, and the System Manager or the
Station Manager category is selected, choose Scheduled Entries from the View menu.
This option is available only if you have permission to view scheduled entries.
This screen is not accessible from the Report Manager or the Data Manager modules
on the Task tab.

Use
To schedule jobs, you do not use this dialog box. Instead, schedule jobs using the
Station Manager, Report Manager, or Data Manager.
Using this screen
1

Click the tab you are interested in.

See below for a description of the different tabs in this screen. The information displayed
depends on your login: if you are a super-user, you will see information for all logins. If
you are not, you will see information only for your own login.
MultiSite Administration displays the jobs that are currently scheduled.

(Optional) To print the contents of the tab that is displayed, click Print.

(Optional) To view the log file associated with the tab that is displayed, click View
Log File.

(Optional) To get help on this screen, click Help.

To exit this screen, click Cancel.

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Understanding the tabs

Reports tab
If anyone has scheduled a report to run, you will see the report listed on this tab. To
change the schedule for a given report, return to the Schedule dialog box, accessible
from the System Manager or Data Manager.

To print the contents of this tab, click Print.

To view the log, click View Log File.

System Translations tab

If anyone scheduled a job to add, change, or delete any translations on this voice system,
the jobs will appear here.

To view the log, click View Log File.

Data Management Reports tab

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To print the contents of this tab, click Print.

To print the contents of this tab, click Print.

To view the log, click View Log File.

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Station Administration screen buttons

You can assign additional options and features using the command buttons shown on the
Station Administration screen. Each set type displays different dialog boxes.
This button displays a screen that lets you set general
fields. The appearance of this dialog box varies from one
set type to another.
This button displays a screen that lets you set features
unique to a particular voice terminal type.
Note: Check Data Module to support a data module.
This button displays a screen that lets you set information
about room, jack, cable, floor, and building.
This button displays a screen that lets you set the AUDIX
name and messaging server name.
This button displays a screen that lets you

Create abbreviated dialing lists for a specific station.

Provide lists of stored numbers that can be accessed to
place local, long-distance, and international calls;
Activate features; or
Access remote computer equipment.

Select enhanced, personal, system or group lists.

Up to three lists can be accessed by the voice terminal. If
personal or group is entered, a personal list number or
group number is also required.
This button displays a screen that lets you assign features
to the buttons on a phone, using a graphical interface. The
buttons that can be assigned to each phone are listed when
you click a button on the phone. Depending on the button
type, you may have to enter additional auxiliary information.
You have complete control over the assignments with the
Undo Last Assignment control button, the CLEARFLD
command for individual buttons, and the Clear All control
button for clearing all feature buttons.
This button displays a screen that lets you assign support
for a data module to a station.
Note: If you enter COR/COS incorrectly, dialing certain
extension numbers will result in an erroneous busy signal.
This button displays the next sequential integer you
indicated in your range and the option to save.
Click this button to send the translation to Tranlsation Editor
dialog box, where you can schedule, process, edit, print, or
delete the job.

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Related Topics
Station Administration screen

System Properties (dialog box)

Purpose
This screen lets you see the information that installers entered about the selected voice
system.

Access
You can access this dialog box in any of the following ways:

If the MSA Manager, System Manager, or Station

Manager is displayed in the Browser Pane, you can click
the toolbar icon displayed on the right
If the MSA Manager tab is displayed in the Browser Pane, you can choose System
Properties from the View menu.
If the System Manager or Station Manager is displayed in the Browser Pane, you can
choose Properties from the View menu.

Use
To close this screen, click Cancel.
Related Topics
Viewing information about MultiSite Administration users

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View Log History (dialog box)

Purpose
This screen lets you view the status or outcome of all of the jobs that you have submitted
using this MultiSite Administration application. Application log files exist for the System
Manager, Station Manager, Report Manager, and Data Manager applications.

Access

If the Task tab is displayed, and either the System Manager or the Station Manager
categories are displayed, then open the View menu and select the Log option. If there is
no application log file, the master log file will appear automatically.
If the Task tab is displayed, and the Report Manager category is displayed, then open
the View menu and select the Log option. If there is no application log file, MultiSite
Administration will display a message to that effect.
If the Task tab is displayed, and the Data Manager category is displayed, then open the
View menu and select the Log option. If there is no application log file, MultiSite
Administration will display a message to that effect.
From the Translation Editor dialog box, click Log History.

Use

If the log file if it becomes excessively large, you can empty it by clicking Clear.
Before emptying the log file, you can print the log for your records via Print Log History.

Related Topics
Log File Viewer (screen)

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What to do with this translation (dialog box)

Purpose
MultiSite Administration displays this dialog box so that you can specify whether to run
this job now, later, or to put it in a holding area.

Access
MultiSite Administration presents this dialog box after you complete the screens for any
type of translation.
Use
Pick an option and click GO.
Related Topics
Schedule Selected Translations (screen)

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Change System Password (wizard) page 1

Purpose
This dialog box enables you to select the voice system(s) that contain the login(s) in
which you are interested.

Access
From the Tasks tab on the Browser Pane, if the Station Manager is displayed, click the
Change system password icon.
Use
1

Select the appropriate voice systems. To select multiple voice systems, press and
hold the Ctrl key, and click on the appropriate voice system. If you want to select all
of the voice systems, click the Select all check box.

If you want to view the logins on the selected voice system, click Login info.

Click Next.
MultiSite Administration displays the next page of the wizard.

Related Topics
Change System Password wizard page 2

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Change System Password (wizard) page 2

Purpose
This dialog box lets you change the password of a login ID that is shared by the selected
voice systems. (This shared login ID is called the "common login.")

Access
From the first dialog box, click Next.
Use
1

If you want change the password of a login ID that is shared by the selected voice
systems, enter that login ID in the Common login box.

If you want to view the logins on the selected voice system, click Login info.

Perform one of the following steps:

If you want to use passwords, click the Use Passwords check box, and then
enter the new password for the common login in the Common password box.
If you want to use ASG key, click the Use ASG Key check box, and then click
Make ASG Key to generate the ASG key for the common login. (The generated
ASG key appears in the Common ASG key box.)

Click Next.
MultiSite Administration displays the next page.

Related Topics
Change System Password wizard page 1
Change System Password wizard page 3

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Change System Password (wizard) page 3

Purpose
This dialog box lets you change the password of the selected login ID. If you are using
ASG key, you can generate the ASG key for the selected voice systems.

Access
From the second dialog box, click Next.
Use
1

Perform one of the following steps:

If you want to use passwords, enter the new password in the Password box.
If you want to use ASG key, click Make ASG Key to generate the ASG key for
the selected voice systems. (The generated ASG key appears in the ASG Key
box.)

Click Next.
MultiSite Administration displays the next page.

Related Topics
Change System Password wizard page 2
Change System Password wizard page 4

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Change System Password (wizard) page 4

Purpose
This dialog box displays the common login and the number of voice systems on which
the passwords will be changed.
Access
From the third dialog box, click Next.
Use
1

If you want to modify the settings, click Back.

To complete this procedure and exit the Change System Password wizard, click
Next.
MultiSite Administration displays the process translation dialog box.

Related Topics
Change System Password wizard page 3

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From the Report Manager

Add User Report (dialog box)
Purpose
This screen lets you set up a button in the MultiSite Administration display area that,
when clicked, will generate the report that you specify here.

Access
From the User Reports dialog box, click Add.
Use
1

In the Button Title field, enter the name that you want to give this button.
This will appear in the display area when you click the Report Manager category. Buttons
titles that are longer than 7 characters are truncated when they appear in the display
area.

In the Report Command field, type the Communication Manager software command
corresponding to the report you want to generate.
For help with Communication Manager software commands, see the Administrators
Guide for Communication Manager Software, which is available from the Integrated
Management home page.

Specify where to send the report.

If you send it to the screen, you will see the output as soon as MultiSite Administration
starts to receive it. If you send it to Disk, MultiSite Administration will display the View
Processing Queue dialog box until the job is complete, at which time the queue viewer
will disappear.

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If you are sending the report to disk, specify the filename.

Enter the full pathname.

Related Topics
Running Reports

Analyze Configuration (dialog box)

Purpose
This dialog box lets you view and change the carrier and slot information that is currently
entered in your voice system.

Access
In the Browser Pane, click the Task tab, then click the Report Manager category, then
click the Analyze Configuration icon.
Use
Available functions:

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Save to disk by clicking Disk.

Print the report using system default printer by clicking Print.
Change the number of slots in a selected carrier by clicking Change.

Reference

Save any changes to slot values by clicking Save.

Continue without changes to the configuration, click Cancel.

Related Topics
Understanding the Report Manager

Custom Reports (dialog box)

Purpose
This dialog box lets you choose which of several "canned" MultiSite Administration
reports you would like to run, using data from the voice system that is currently active.
MultiSite Administration generates these reports using data taken directly from your voice
system.

Access
Click the Task Tab, the Report Manager category, and then the Custom Reports icon.
Use
Select a custom report and click OK. The custom reports include:
List Station Report
Unused Extensions Report
Total Summary of All

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Related Topics
Understanding the Report Manager
Running reports immediately
Scheduling jobs

DID Dial Plan (dialog box)

Purpose
This dialog box lets you specify which extensions on your system are Direct Inward
Dialing (DID) extensions. MultiSite Administration uses this information to present
accurate reports on available extensions.

Access
In the Task tab, click the Report Manager category, then click the DID Dial Plan icon.
Use
To specify a DID range, click Add DID and complete the Add DID dialog box.
To remove a DID range, select the range you want to delete and click Delete DID.
To close this dialog box, click Finished.
Related Topics
Understanding the Report Manager

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FTP Screen
Purpose
This screen lets you specify the location of FTP sites that you want MultiSite
Administration to be able to access. This feature allows you to send or get reports and
other information to/from an FTP site.

Access
From the Reports tab of the Schedule New Entry dialog box, click FTP Dest. File.
Use
To add an FTP location, click FTP Dest.
To post a file to an existing FTP location, complete the following steps:
1

Highlight the FTP location where you want to post the new file.

In the Destination File Name field, enter the name of the file that you are posting.

If the filename matches a file already stored at this FTP location, then specify what
MultiSite Administration should do with the data:

Overwrite the existing file

Make a new file
Append this data to the existing file

Click OK.

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Related Topics
Understanding the Data Manager

Lookup Extension (dialog box)

Purpose
This dialog box lets you locate and access extensions based on search criteria you enter
here.

Access
From the Report Manager, click the Lookup Extension icon.
Use
1

In the Name field, type the name of the person associated with the extension that you
want to find.
You can enter less than a full name. MultiSite Administration will display any matches
that it finds.

Click Search.

Related Topics
Understanding the Report Manager

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On-Line 'display' Reports (dialog box)

Purpose
This screen lets you view the set of "display" reports that MultiSite Administration can
generate.

Access
In the Task tab, click the Report Manager category, then click the Display Reports icon
Use
Select the "display" report that you want MultiSite Administration to generate and click
OK.
"Display" reports appear on-screen only.
Related Topics
Understanding the Report Manager
What are "list" and "display" reports?
Report output screen

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On-Line 'list' Reports (dialog box)

Purpose
This screen lets you view the set of "list" reports that MultiSite Administration can
generate.

Access
In the Task tab, click the Report Manager category, then click the List Reports icon
Use
Select the "list" report that you want MultiSite Administration to generate and click OK.
MultiSite Administration may display a dialog box that asks you for qualifiers. After
specifying qualifiers and clicking OK, MultiSite Administration will display the report
output.
Related Topics
Understanding the Report Manager
What are "list" and "display" reports?
Report output screen

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Query Stations (dialog box)

Purpose
This dialog box lets you look for stations with criteria that match what you specify here.

Access
From the Report Manager, click the Query Stations icon.
Use
1

Complete any of the fields that you want MultiSite Administration to search on.

Click Search.
MultiSite Administration searches for stations on this voice system that match the criteria
you entered. MultiSite Administration then displays the result in the box.

Related Topics
Understanding the Report Manager

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Save Delimiters (dialog box)

Purpose
This screen lets you specify the field and line delimiters you want to use when generating
report data for a third-party application.

Access
In the Task tab, click the Report Manager category, then click the Set Delimiters icon
Use
From the first drop-down list, choose a symbol to separate data from different fields.
From the second drop-down list, choose a symbol to separate data from different
records.
Related Topics
Understanding the Report Manager
Format requirements for imported files

Total Summary of All

Purpose
This report lists the total number of boards (by board type) on the active voice system, as
well as:

the total number of ports (by board type)

the number of unused ports (by board type)
the transportable circuit pack numbers (by board type)
The numbers in the last two columns help you utilize boards most efficiently by
reassigning boards that are getting little use to meet demand elsewhere on your system.

Finally, this report shows the total number of available (unused) slots on your entire
system. Use this number to decide how many (if any) boards to add to your system. For
example, if the total number of unused slots is one, you can add one board.
Access
From the Custom Reports screen, select Total Summary of All and click OK. Select a
carrier or all carriers and click OK.

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Use
See Report Output screen.
Related Topics
Running reports immediately
Setting up report buttons

Unused Extensions Report

Purpose
This report lists all extensions that are currently unassigned on the active voice system.
You can use it to determine the extension number for a new station.
Access
From the Custom Reports screen, select Unused Extensions Report. and click OK.
Use
See Report Output screen.
Related Topics
Running reports immediately
Setting up report buttons

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User Reports (dialog box)

Purpose
This screen lets you program up to eight keyboard buttons to connect to a voice system
and generate reports. The report buttons appear in the display area of the main screen
when you access the voice system.

Access
In the Task tab, click the Report Manager category, then click the Set User Buttons
icon.
Use

The button title is a voice system, report name, or eight character label. In the Report
Command field, type in the report name, for example, list configuration all. This is any
valid string that can be typed at the command: prompt.
Click on Screen, Printer or Disk to direct output. If disk is selected, enter a file name
with full path in the Files: text box. Every time you click the button, the report is
appended to the end of the existing file. Click OK to put the button on the main screen.

Related Topics
Understanding the Report Manager

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View Collected Reports (dialog box)

Purpose

Access
In the Task tab, click the Report Manager category, then click the View Collected
Reports icon
Related Topics
Understanding the Report Manager
Custom Reports

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From the Data Manager

List Reports (dialog box)
Purpose
This screen appears as part of the process of creating (or using) a template for report
generation. This screen also appears as part of the process for exporting data from a
voice system into a text file that you can use with third-party spreadsheet or database
applications.

Access
In the Task tab, click the Data Manager category, and then click the List Reports icon
Use
Select a report type and click Next.

Standard system display

Database format using field / record delimiters

Select this option if you want to capture any of the canned reports from your voice
system and send them to disk, printer, or screen. These reports appear exactly as they
would appear on the voice system; you cannot manipulate the data in these reports.
These templates can be built to allow the reports to be regenerated from local raw data or
from current voice system data without having to redefine the report settings. Indicate
customized data to be captured by fields, the order that fields appear, the qualifying
criteria, field / record distribution, and order of sort.

Related Topics
Understanding the Data Manager
Template (screen)
Running a "list" report

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Reports (dialog box)

Purpose
Depending on the route you took to arrive at this dialog box, this dialog lets you choose
which data you want to generate or export.

Access
From the List Reports dialog box, choose Standard System Display or Database
Format and click Next.
Use
Select the report you want to generate and click Next.
Related Topics
Exporting translations

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Save Template (dialog box)

Purpose
This dialog box lets you specify a name for the template that you are creating.

Access
From the Template dialog box, on the Template tab, click Save.
Use
Specify the name you want to give the file, specify whether you want the template to be
public (accessible to all MultiSite Administration users) or private, and click OK.
Related Topics
Template dialog box
Creating templates

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Template (dialog box)

Purpose
The appearance of this dialog box changes depending on what type of report you
selected in the List Reports dialog box, and which report you selected in the Reports
dialog box.

This dialog box lets you:

Select a report template for use with this report. (Load) .

Note that loading a template is not required.
Specify criteria that you want to use to generate this report, including:

which fields you want include

the order in which those fields should appear
any criteria the data must meet before being included
field / record delimiters
the order in which you want your data sorted.

(Optional) Save the criteria that you set, in a template. (Save)

Generate reports using current voice system information. (Run Report)
Generate reports using voice system information that has been previously captured.
(Raw Files)
Print the generated report.

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Access
From the List Reports dialog box, click Next, and then choose a report from the Reports
screen.
Use
What you do in this dialog box depends on what you are trying to accomplish. Choose
the procedure below that is right for you.
If you are running a report or exporting translations
1

(Optional) Decide whether you want to create a report template.

If no, go to Step 2.

(Optional) Decide whether you want to apply a report template.

If yes, see Creating a report template

If yes, see select the report template and click Load.

If no, go to Step 3.

Specify which fields you want to include in the report or in the export file.
Click the Fields tab and specify which fields to include.

(Optional) Decide whether you want to include a header.

This applies only if you are exporting translations.

If you are exporting translations, you only need a header if your third-party
spreadsheet or database application expects one.
If you need a header, complete the Header tab.

Specify the order in which you want the data to appear in your report.
To do so, complete the Body tab.

Tab Definitions
The Templates screen is divided up into the following tabs.
Tab
Template

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Purpose and Use

This tab lists the templates that you have created.
Save templates
Create new templates by clicking Save. Provide a template
name. You can build and save multiple templates and apply
them against the same data in a variety of ways.
Load templates
Load existing data templates so reports can be run against
existing data previously captured (Raw Data) or against
current voice system data (Run Report).
Delete
To delete a template, highlight it in the list and click Delete.

Fields

This tab displays all fields associated with this report and
allows you to select the fields you want included and the
order you want them in the report.

Header

See Header tab

Body

See Body tab

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Page

Specify whether a page number will be displayed, and if so,

the format and location of how it will look.
Note: If a report generates data that is too wide for a page it
will be printed to another page and the page number will
proceed 'Page 1a', 'Page 1b', etc.

Button Definitions
Button
Run Report

Purpose and Use

This button generates a report using the criteria you
specified in the template that is currently open, against
current data on the voice system.

Done

This button closes the current window.

Raw Files

This button generates a report using the criteria you

specified in the template that is currently open, against
voice system data that you extracted previously from the
voice system.

Related Topics
Running reports
Exporting translations
List Reports dialog box
Understanding the Data Manager

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View Files (dialog box)

Purpose
This dialog box lets you choose whether to view standard system reports or database
management reports.

Access
In the Task tab, click the Data Manager category, and then click the View Datafiles icon.
Use
Click the type of report you want to view, or click Cancel to close this dialog box.
Related Topics
Understanding the Data Manager

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Common to multiple managers

Destination Editor (dialog box)
Purpose
This screen lets you enter information about a computer where you plan to store MultiSite
Administration related files. See What is a destination?

Access
This screen is accessible only by clicking Add or Edit on the Destination Manager
(screen).

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Use
1

Complete the following fields.

Field Name

Description

Destination
Name

Enter a name of your choosing. This name

appears in MultiSite Administration screens only.

Host Name

Enter the name by which the computer is known

on the network.

Host
Address

Enter the IP address of the computer.

Login Id

Enter the login name that MultiSite Administration

can use to access this computer.

Login
Password

Enter the password for the above login.

Re-enter
Password

Enter the password again to verify it was typed

correctly

Destination
Directory

Enter the directory or full pathname of the location

where you plan to store files on this computer.
Required.

If you want to run a command after a file is transferred to or from the destination,
check the Run the following command after transfer box and enter the command
in the box below it.

Specify how often MultiSite Administration should attempt to transfer the file in a
given period of time.

If you want MultiSite Administration to remove the original file after the copy is
transferred, check the Remove original file after transfer box.

If you want to make this destination available to other MultiSite Administration users
to transfer files to or from, check the Make this destination public box.

If you want to test the connection information that you entered in this screen, click
Test.
MultiSite Administration will attempt to access the destination using the information you
provided.

Click OK.

Related Topics
Destination Manager (screen)

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Destination Manager (dialog box)

Purpose
This screen lets you add, edit, delete, and select destinations.
Note
Only super users can see the Remove User Destinations button.

Access

From the FTP screen, click FTP Dest.

Use
What do you want to do?

Edit a destination
Delete a destination

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Scheduled Entries (dialog box)

Purpose
This screen lets you schedule the collection of data from your voice system (if you
accessed it from the Data Manager) or schedule the generation of reports (if you
accessed it from the Report Manager).

Access

In the Task tab, click the Data Manager category, and then the Schedule icon.
In the Task tab, click the Report Manager category, then click the Scheduler icon.

Use

To add a job to the schedule, click Add Entry and complete the screens.
To change a job that is already scheduled, highlight it, click Update Entry, and
complete the screens.
To cancel a scheduled job, highlight it and click Delete Entry.
To see when the report is next planned to be generated, click Next Run.
To make a job run immediately, highlight it in the list and click Run Now.
To view a history of what has happened with your scheduled reports, click View Log.
To exit this screen, click Finished.

Related Topics
Understanding the Data Manager
Schedule New Entry (screen)

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Schedule New Entry (dialog box)

Purpose
This screen lets you specify which report to run and when. This screen lets you schedule
new reports only. To reschedule an existing report, see Rescheduling reports.

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Access
From the Scheduled Entries dialog box, click Add Entry.
Use
1

Click the Date/Time tab. Then, specify:

a) Whether to run the report on a consistent day of the week, or on a consistent date
of the month.
b) Which months, days (or dates), and hours to run the report on.
c) Whether you want half hour reports (or hourly)
d) Whether to run Critical or Active reports (or both)
MultiSite Administration will attempt to run Critical reports again if polling fails the
first time

Click the Reports tab. Then:

a) Specify whether you want to view "list" reports or "display" reports.
b) Select the report from the list that appears.
You can select only one report at a time.
c) Click Add Report.
d) If applicable, specify the qualifier for the object you chose

For example, if you are running a list station report, specify the range of stations you
want to list.

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e) In the dialog box that appears, specify whether to send this report to an FTP
location.
If you click Yes, specify on the FTP screen where to send the report output.
MultiSite Administration adds the report to the Scheduled Report box. If you make a
mistake, you can remove the report from the Scheduled Report box by highlighting it
and clicking Delete.
f)

If you make a mistake specifying the qualifier, simply highlight the scheduled report
and click Change Qualifier to reenter it.

g) If you make a mistake specifying the FTP location, simply highlight the scheduled
report and click FTP Dest. File to reenter it.
3

Click Update.

Click Yes to the confirmation dialog.

MultiSite Administration adds the selected report to the Scheduled Entries screen.

Related Topics
Understanding the Data Manager

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Report output screen

Purpose
This screen displays the results of any "list" or "display" reports that you asked MultiSite
Administration to generate.

Access
From the On-Line List Reports dialog box, or the On-Line Display Reports dialog box,
select a report and click OK.
Use

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To print this report, click Print.

To specify printer settings, click Print Setup.
To download this report to a file that you specify, click Download.
Then navigate to the location where you want to save the data, enter a name for the new
file, and click Open. MultiSite Administration copies the data to the location you
specified.
To FTP this report to a site you specify, click FTP.
To close this screen, click Cancel.

Reference

Related Topics
What are "list" and "display" reports?
On-Line 'list' Reports (dialog box)
On-Line 'display' Reports (dialog box)
Polling manually for data

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Feature Buttons
Phone feature buttons (by feature name)
Introduction

This topic lists the feature buttons that

you can add to multi-appearance
phones, sorted by the name of the
button.

Restriction

Depending on the phone type, you may

not be able to administer some feature
buttons. See the terminal type
descriptions in the Administrators Guide
for Communication Manager Software
for information about your specific
phone.

Abbreviated and Delayed Ringing

Abbreviated Dialing
Abbreviated Dialing Program
Abbreviated Dialing Special Character
Account
Admin
Administered Connection Alarm Notification
After Call Work Mode
Alert Agent
Alternate Facility Restriction Level
Attendant Queue Calls
Attendant Queue Time
AUDIX One-Step Record
Authorization Code Security Violation Notification
Auto-In Mode
Autodial
Automatic Call Back
Automatic Call Distribution Single Digit Stroke Count
Automatic Circuit Assistance
Automatic Intercom
Automatic Message Waiting
Automatic Number Identification (ANI) Request
Automatic Wakeup

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Automatic Wakeup Printer Alarm

Auxiliary Work Mode

Bridged Call Appearance

Bridged Call Appearance of an Analog Station
Busy Indication
Busy Verify
Button Ring Control
Button View

Call Appearance
Call Displayed Number (Return Call)
Call Forwarding All Calls
Call Forwarding Busy/Don't Answer
Call Park
Call Pickup
Call Timer
Caller Information
Calling Party Number (CPN) Block
Calling Party Number (CPN) Unblock
CDR 1 Failure Alarm
CDR 2 Failure Alarm
Central Office Attendant
Centralized Attendant Service (CAS) Backup Mode
Check In
Check Out
Clocked Manual Override
Conference Display
Conference/Transfer Toggle Swap
Consult
Coverage Callback
Coverage Incoming Call Identification
Coverage Message Retrieval
Crisis Alert

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Data Extension
Date Time
Delete Message
Dial Intercom
DID Remove
DID View
Directed Call Pickup
Directory
Directory Assistance
Display Charge
Display Toggle (Local/Normal Display Toggle)
Do Not Disturb
Do Not Disturb Extension
Do Not Disturb Group (Group Do Not Disturb)
Drop
DS1 Alarm

EC500 Status
Exclusion
Extension Do Not Disturb (Do Not Disturb Extension)
Extend Call

Facility Test Call Alarm

Far End Mute
Flash

Go to Coverage
Group Do Not Disturb
Group Page

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Halt Security Code Violation Notification (Security Code Violation Notification Halt
Toggle)
Headset
Hunt Group Night Service

Incoming Coverage Call Identification (Coverage Incoming Call Identification)

Inspect Mode
Intermediate Manual Override (Manual Override)
Internal Auto Answer

Last Number Dialed

Leave Word Calling Cancel
Leave Word Calling Lock
Leave Word Calling Store
License Error
Link Failure Alarm
Local/Normal Display Toggle
Login Security Violation Notification

Major Alarm
Major/Minor Hardware Failure Alarm
Malicious Call Trace Activation
Malicious Call Trace Control
Manual Message Waiting
Manual Override (Immediate)
Manual-In Mode
Multifrequency Operator International (Directory Assistance)
Multifrequency Operator International (Central Office Attendant)
Message Retrieval
Message Waiting Activation
Message Waiting Deactivation
Multimedia Basic

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Multimedia Call
Multimedia Call Forward
Multimedia Data Conference
Multimedia Multiple Number
Multimedia PC Audio

Next
Night Service Activation
No Answer Alert Redirection
No Hold Conference
Normal Mode

Off-Board Alarm

Page Link Alarm Indication

Personal Central Office Line
PMS Failure Alarm
PMS Printer Alarm
Posted Message
Print Messages
Printer Alarm Automatic Wakeup (Automatic Wakeup Printer Alarm)
Printer Alarm (System Printer Alarm)
Priority Calling

Queue Calls
Queue Time

150

Reference

Release
Remote Access Barrier Code Security Violation Notification Call
Reset Alert (System Reset Alert)
Return Call (Call Displayed Number)
Ring Status
Ringer-Cutoff

Scroll
Security Code Violation Notification Halt/Toggle
Send All Calls
Send All Calls to Terminating Extension Group
Service Observing
Signal
Single Digit Automatic Call Distribution Stroke Count (Automatic Call Distribution Single
Digit Stroke Count)
Start Billing
Station Lock
Stored Number
Supervisory Assistance
System Printer Alarm
System Reset Alert

Terminating Extension Group

Timer
Test Call Alarm (Facility Test Call Alarm)
Trunk Group Night Service
Trunk ID
Trunk Name

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Verify (Busy Verification)

VDN of Origin Announcement (VOA Repeat)
VIP Check-in
VIP Retry
VIP Wakeup
VuStats

Whisper Page Activation

Whisper Page Answerback
Whisper Page Off
Work Code

Related Topics
Phone feature buttons (by code)

152

Reference

Phone feature buttons (by code)

Introduction

This topic lists the feature buttons that

you can add to multi-appearance
phones, sorted by the code name of the
feature button.

Restriction

Depending on the phone type, you may

not be able to administer some feature
buttons. See the terminal type
descriptions in the Administrators
Guide for Communication Manager
Software for information about your
specific phone.

abr-prog
abr-spchar
abrdg-appr
abrv-dial
abrv-ring
ac-alarm
aca-halt
account
admin
after-call
alrt-agchg
alt-frl
ani-requst
assist
asvn-halt
atd-qcalls
atd-qtime
audix-rec
aut-msg-wt
auto-cback
auto-icom
auto-in
auto-wkup
autodial
aux-work

153

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brdg-appr
btn-ring
btn-view
busy-ind

call-appr
call-disp
call-fwd
call-park
call-pkup
call-timer
callr-info
cas-backup
cdr1-alarm
cdr2-alarm
cfwd-bsyda
check-in
check-out
clk-overid
consult
conf-dsp
cov-cback
cov-msg-rt
cpn-blk
cpn-unblk
crss-alert

154

Reference

data-ext
date-time
delete-msg
dial-icom
did-remove
did-view
dir-pkup
directory
disp-chrg
disp-norm
dn-dst
drop
ds1-alarm

ec500
exclusion
ext-dn-dst
extnd-call

fe-mute
Flash

goto-cover
grp-dn-dst
grp-page

headset
hunt-ns

155

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in-call-id
inspect
int-aut-an

last-numb
lic-error
link-alarm
lsvn-halt
lwc-cancel
lwc-lock
lwc-store

major-alrm
man-msg-wt
man-overid
manual-in
mct-act
mct-contr
mf-da-intl
mf-op-intl
mj/mn-alrm
msg-retr
mwn-act
mwn-deact
mm-basic
mm-call
mm-cfwd
mm-datacnf
mm-multnbr
mm-pcaudio

156

Reference

next
night-serv
noans-alrt
normal
no-hld-cnf

off-bd-alm

per-COline
pg1-alarm
pg2-alarm
pms-alarm
post-msgs
pr-awu-alm
pr-pms-alm
pr-sys-alm
print-msgs
priority

q-calls
q-time

release
ringer-off
ring-stat
rs-alert
rsvn-halt

157

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scroll
send-calls
send-term
serv-obsrv
signal
ssvn-halt
sta-lock
start-bill
stored-num
stroke-cnt

term-x-gr
timer
togle-swap
trk-ac-alm
trk-id
trunk-name
trunk-ns

verify
vip-chkin
vip-retry
vip-wakeup
voa-repeat
vu-display

whisp-act
whisp-anbk
whisp-off
work-code

158

Reference

Abbreviated and Delayed Ringing button

Description

Allows the user to trigger an

abbreviated or delayed transition
for calls ringing at an extension.

Button
name

abrv-ring

Suggested
button label

AR

Maximum
allowed

1 per station

Abbreviated Dialing button

Description

Dials the stored number on the

specified abbreviated dialing list.

Button
name

abrv-dial
(List: __
DC: __ )
(List: specify the list number 1-3
where the destination number is
stored)
(DC: specify the dial code for the
destination number)

Suggested
button label

AD

Maximum
allowed

1 per AD list per dial code

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Abbreviated Dialing Program button

Description

Allows users to program

abbreviated dialing and autodial
buttons or to store or change
numbers in a personal list or group
list associated with the station.

Button
name

abr-prog

Suggested
button label

AbrvDial Program

Maximum
allowed

1 per station

Abbreviated Dialing Special Character button

160

Description

Allows users to enter an associated

special character [~, ~m (mark), ~p
(pause), ~s (suppress), ~w (wait for
dial tone), or ~W (wait forever)]
when programming an abbreviated
dialing list entry.

Button
name

abr-spchar

Suggested
button
label

AbrvDial (char)

Maximum
allowed

1 per station

Reference

Account Button
Description

Allows users to enter Call Detail

Recording (CDR) account codes.
CDR account codes allow the
system to associate and track calls
according to a particular project or
account number.

Button
name

account

Suggested
button label

Acct

Maximum
allowed

N/A

Admin button
Description

Allows a user to program the

feature buttons on their 6400-series
telephone.

Button
name

admin

Suggested
button label

Admin

Maximum
allowed

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Administered Connection Alarm Notification button

Description

Allows the user to monitor when the

number of failures for an
administered connection has met
the specified threshold.

Button
name

ac-alarm

Suggested
button label

AC Alarm

Maximum
allowed

1 per station

After Call Work Mode button

162

Description

Allows an agent to temporarily be

removed from call distribution in
order for the agent to finish ACDrelated activities such as
completing paperwork.

Button
name

after-call
Grp: (specify the ACD split group
number)

Suggested
button label

After Call Work

Maximum
allowed

1 per split group

Reference

Alert Agent button

Description

Indicates to the agent that their

split/skill hunt group changed while
active on a call. This button blinks
to notify the agent of the change.

Button
name

alrt-agchg

Suggested
button label

Alert Agent

Maximum
allowed

1 per station

Alternate Facility Restriction Level (AFRL) button

Description

Activates or deactivates an
alternate facility restriction level for
the extension.

Button
name

alt-frl

Suggested
button label

Alt FRL

Maximum
allowed

1 per system

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Attendant Queue Calls button

Description

Tracks the number of in the

attendant group's queue and
displays the queue status.
Assign this button to any user who
you want to backup the attendant.

Requirement

This button only works on a phone

with an alphanumeric display.

Button name

atd-qcalls

Suggested
button label

AQC

Maximum
allowed

1 per station

Attendant Queue Time button

164

Description

Tracks the calls in the attendant

group's queue according to the
length of time a call has been
queued. Displays the queue
status on a display phone.

Requirement

This button only works on a phone

with an alphanumeric display.

Button name

atd-qtime

Suggested
button label

AQT

Maximum
allowed

1 per station

Reference

Authorization Code Security Violation Notification button

Description

Activates or deactivates call

referral when the system detects
an authorization code security
violation.

Button name

asvn-halt

Suggested
button label

Asvn-halt

Maximum
allowed

1 per system

Auto-In Mode button

Description

Allows the user to become

automatically available for new
ACD calls upon completion of an
ACD call.

Button
name

auto-in
(Group: [the split group number for
ACD])

Suggested
button label

Auto In

Maximum
allowed

1 per split group

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Autodial button
Description

Dials a number that is not part of a

stored list.

Button
name

autodial

Suggested
button label

Autodial

Maximum
allowed

1 per station

Automatic Call Back button

166

Description

Allows a user who placed a call to a

busy or unanswered phone within
the company to be called back
automatically when the previously
busy or unanswered phone
becomes available.

Button
name

auto-cback

Suggested
button label

Auto CallBack

Maximum
allowed

1 per station

Reference

Automatic Call Distribution Single Digit Stroke Count button

Description

Sends a message to the Call

Management System (CMS) to
increment a stroke count number.

Button
name

stroke-cnt

Suggested
button label

ACD SD Stroke Count

Maximum
allowed

1 per station

Automatic Circuit Assurance button

Description

(display button) Allows users of

display telephones to identify
trunk malfunctions. The system
automatically initiates a referral
call to the telephone when a
possible failure occurs.
When the user presses ACA Halt,
the system turns off ACA
monitoring for the entire system.
The user must press ACA Halt
again to restart monitoring.

Requirement

This button only works on a phone

with an alphanumeric display.

Button name

aca-halt

Suggested
button label

Auto-Ckt Assure

Maximum
allowed

1 per system

167

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Automatic Intercom button

Description

Places a call to the station

associated with the button. The
called user receives a unique
alerting signal, and an Intercom
status lamp flashes.

Button name

auto-icom
(Group: Intercom - Auto-Icom
group number. This extension and
destination extension must be in
the same group.)

Suggested
button label

Auto
(name or ext)

Maximum
allowed

1 per group per dial code

Automatic Message Waiting button

168

Description

Automatically lights a status

lamp when a LWC message has
been stored in the system for the
associated extension. Can be a
vector directory number (VDN).
This lamp will not light on the
mapped-to physical station for
messages left for virtual
extensions.

Button name

aut-msg-wt
(Ext: extension of principal, may
be a VDN extension number)

Suggested
button label

Message
(name or ext #)

Maximum
allowed

1 per aut-msg-ext

Reference

Automatic Number Identification (ANI) Request button

Description

Allows the user to display the

calling partys number from
incoming trunks during the voice
state of call.

Requirement

The trunk must support this

functionality.

Button name

ani-requst

Suggested
button label

ANI Request

Maximum
allowed

1 per station

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Automatic Wakeup button

Description

Allows attendants, front-desk

users, and guests to request a
wakeup call to be placed
automatically to a certain
extension at a specific time.
Users cannot send wakeup calls
to vector directory number
(VDN) extensions.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

auto-wkup

Suggested
button label

Auto Wakeup

Maximum
allowed

1 per station

Automatic Wakeup Printer Alarm button

170

Description

Uses a status lamp to indicate

that an automatic wakeup printer
interface has failed.

Button name

pr-awu-alm

Suggested
button label

Auto Wakeup Alm

Maximum
allowed

1 per station

Reference

Auxiliary Work Mode button

Description

Removes an agent from ACD call

distribution in order to complete
non-ACD-related activities.

Button name

aux-work
(Group: [the split group number
for ACD])

Suggested
button label

Auxiliary Work

Maximum
allowed

1 per split group

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Bridged Call Appearance button

172

Description

Provides an appearance of
another users extension on this
telephone. For example, an
assistant might have a bridged
appearance of their supervisors
extension. The bridged
appearance button functions
exactly like the original call
appearance; for instance, it
indicates when the appearance is
active or ringing.

Requirement

You must assign this button to a

2-lamp appearance button. You
must indicate which extension and
which call appearance button the
user wants to monitor at this
phone.

Button name

brdg-appr
(Ext: __
Button: __)

Suggested
button label

(extension number)

Maximum
allowed

Depends on station type.

Reference

Bridged Call Appearance of an Analog Phone button

Description

Allows the user to have a bridged

appearance of a single-line
telephone extension. Assign to a
2-lamp appearance button.

Button name

abrdg-appr
(Ext: __)

Suggested
button label

(extension)

Maximum
allowed

Depends on station type

Busy Indication button

Description

Provides an end-user with a

visual indication of the busy or
idle status of an extension, trunk
group, terminating extension
group (TEG), hunt group, or
loudspeaker paging zone. Users
can press the busy-ind button to
dial the specified extension. You
can assign this button to any
lamp button and must specify
which trunk or extension number
the user wants to monitor.

Button name

busy-ind
[Trunk access code (TAC) or
ext: Trunk or extension of the
phone the user wants to monitor]

Suggested
button label

Busy

Maximum
allowed

1 per TAC or extension

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Busy Verify button

174

Description

Allows users to make test calls

and verify a station or a trunk.

Button name

verify

Suggested
button label

Verify

Maximum
allowed

1 per station

Reference

Button View button

Description

Allows the user to view, on the

phones display, the contents of
any feature button. Button View
does more than the "View" or
"stored-num" feature button;
these only display what is
contained in abbreviated dialing
and autodial buttons.
When the user presses the btnview button and then a specific
feature button, they see the
feature name and any auxiliary
data for that button. This allows
users to review the programming
of their feature buttons.
You can assign this soft-key
button to any 6400, 7400- or
8400-series display telephone.

Button name

btn-view

Suggested
button label

Button View

Maximum
allowed

1 per station

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Call Appearance button

Description

Originates or receives calls.

Requirement

You must assign this button to a

2-lamp appearance button.

Button name

call-appr

Suggested
button label

(extension)

Maximum
allowed

Depends on station type

Call Displayed Number button

176

Description

Initiates a call to the currently

displayed number. The number
may be from a leave word calling
message or a number the user
retrieved from the Directory.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

call-disp

Suggested
button label

Return Call

Maximum
allowed

1 per station

Reference

Call Forwarding All Calls button

Description

Forwards all calls to another

extension or to voicemail.

Button name

call-fwd

Suggested
button label

Call Forwarding

Maximum
allowed

1 per station

Call Forwarding Busy/Don't Answer button

Description

Activates and deactivates call

forwarding for calls when the
extension is busy or the user
does not answer.

Button name

cfwd-bsyda

Suggested
button label

Call Forwarding bsyda (Ext)

Maximum
allowed

1 per station

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Call Park button

Description

Places a current call on in the

call park state so it can be
retrieved from another phone.

Button name

call-park

Suggested
button label

Call Park

Maximum
allowed

1 per station

Call Pickup button

178

Description

Answers a call that is ringing in

the user's pickup group.

Button name

call-pkup

Suggested
button label

Call Pickup

Maximum
allowed

1 per station

Reference

Call Timer button

Description

Allows users to view the duration

of the call associated with the
active call appearance button.

Requirement

Must be a 6400 set.

Button name

call-timer

Suggested
button label

CTime

Maximum
allowed

1 per station

Caller Information button

Description

Used with Call Prompting.

Allows users to display
information collected from the
call's originator.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

callr-info

Suggested
button label

Caller Info

Maximum
allowed

1 per station

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Calling Party Number (CPN) Block button

Description

Blocks the sending of the calling

party number for a call.

Button name

cpn-blk

Suggested
button label

CPN Block

Maximum
allowed

1 per station

Calling Party Number (CPN) Unblock button

180

Description

Deactivates calling party number

(CPN) blocking and allows the
CPN to be sent for a single call.

Button name

cpn-unblk

Suggested
button label

CPN Unblock

Maximum
allowed

1 per station

Reference

CDR 1 Failure Alarm button

Description

Associated status lamp is used

to indicate that a failure in the
interface to the primary CDR
output device has occurred.

Button name

cdr1-alrm

Suggested
button label

CDR 1 Failure

Maximum
allowed

1 per station

CDR 2 Failure Alarm button

Description

Associated status lamp is used

to indicate that a failure in the
interface to the secondary CDR
output device has occurred.

Button name

cdr2-alrm

Suggested
button label

CDR 2 Failure

Maximum
allowed

1 per station

181

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Central Office Attendant button

Description

Multifrequency Operator
International: Allows users to
make international calls to the
central office attendant.

Button name

mf-op-intl

Suggested
button label

CO Attendant

Maximum
allowed

1 per station

Centralized Attendant Service Backup button

182

Description

Redirects all CAS calls to a

backup extension in the local
branch if all release link trunks
(RLTs) are out-of-service or
maintenance busy. The
associated status lamp indicates
whether CAS is in the backup
mode.

Button name

cas-backup

Suggested
button label

CAS Backup

Maximum
allowed

1 per station

Reference

Check In button
Description

Changes the state of the

associated guest room to
occupied and turns off the
outward restriction for the guest
room's phone.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

check-in

Suggested
button label

Check In

Maximum
allowed

1 per station

Check Out button

Description

Changes the state of the

associated guest room to vacant
and turns on the outward calling
restriction for the guest room's
phone.
Also clears (removes) any wakeup call request for the guests
phone.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

check-out

Suggested
button label

Check Out

Maximum
allowed

1 per station

183

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Clocked Manual Override button

Description

Used with Time of Day Routing.

Overrides the routing plan in
effect for the activating user for a
specific period of time.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

clk-overid

Suggested
button label

Clocked Override

Maximum
allowed

1 per station

Consult button

184

Description

Allows a covering user, after

answering a coverage call, to
call the principal (called party)
for private consultation.
Activating Consult places the
caller on hold and establishes a
private connection between the
principal and the covering user.
The covering user can then add
the caller to the conversation,
transfer the call to the principal,
or return to the caller.

Button name

consult

Suggested
button label

Consult

Maximum
allowed

1 per station

Reference

Coverage Callback button

Description

Allows a covering user to store a leave word

calling (LWC) message for the principal
(called party).

Button name

cov-cback

Suggested
button label

Coverage Callback

Maximum
allowed

1 per station

Coverage Incoming Call Identification button

Description

Allows a member of a coverage

answer group or hunt group to
identify an incoming call to that
group even though the member
does not have a display
telephone.

Button name

in-call-id (Type: __, Grp:__)

In the Type field, enter "c" for
coverage answer group or "h" for
hunt group. In the Grp field,
enter the group number.

Suggested
button label

Coverage (group #, type, name,

or ext #)

Maximum
allowed

1 per group-type per group

185

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Coverage Message Retrieval button

Description

Places a covering station into

the message retrieval mode so it
can retrieve messages for the
coverage group.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

cvr-msg-rt

Suggested
button label

Covr Msg Retrieve

Maximum
allowed

1 per station

Crisis Alert button

186

Description

Provide this button to the

telephones or consoles that you
want to notify when any user
makes an emergency call.
After a user receives an alert,
they can disable it by pressing
the crss-alert button.
If tenant partitioning is active, the
attendants within a partition can
receive emergency notification
only from callers in the same
partition.

Requirement

You must first define which calls

are emergency calls. You do this
in the AAR/ARS Analysis screen
by setting the Call Type to alrt.
This button only works on a
phone with an alphanumeric
display.

Button name

crss-alert

Suggested
button label

Crisis

Reference

Maximum
allowed

1 per station
10 per system

Data Extension button

Description

Allows a user to set up a data

call, pre-indicate a data call, or
disconnect a data call.

Restriction

Data extension will not work on

a vector directory number (VDN)
or ISDN-BRI extension.

Button name

data-ext

Suggested
button label

Data (data ext #)

Maximum
allowed

1 per data-extension group

Date Time button

Description

Displays the current date and

time.

Requirement

This button only works on a

phone with an alphanumeric
display. Do not assign this
button to 6400-series display
phones because they already
show the date and time.

Button name

date-time

Suggested
button label

Date Time

Maximum
allowed

1 per station

187

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Delete Message button

Description

Deletes a stored message that is

currently on the display.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

delete-msg

Suggested
button label

Delete Message

Maximum
allowed

1 per station

Dial Intercom button

188

Description

Allows rapid access to other

voice terminal users within an
administered group by pressing
the dial intercom button and
dialing a 1- or 2-digit code that is
assigned to the desired party.

Button name

dial-icom
(Grp #: ___) Grp # is the Dial
Icom group number.

Suggested
button label

Dial Icom

Maximum
allowed

1 per group

Reference

DID Remove button

Description

Allows DID assignments to be

removed.

Button name

did-remove

Suggested
button label

DID Remove

Maximum
allowed

1 per station

DID View button

Description

Allows DID assignments to be

displayed and changed. Allows
choice between XDID and
XDIDVIP numbers

Button name

did-view

Suggested
button label

DID View

Maximum
allowed

1 per station

Directed Call Pickup button

Description

Allows the user to answer a call

ringing at another extension
without having to be a member
of the pickup group.

Button name

dir-pkup

Suggested
button label

Dir-pkup

Maximum
allowed

N/A

189

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Directory Assistance button

Description

Multifrequency Directory
Assistance International: Allows
the user to make international
calls to directory assistance
operators.

Button name

mf-da-intl

Suggested
button label

Directory Assistance

Maximum
allowed

1 per station

Directory button

190

Description

Allows users to access the

system directory. A user can key
in a name and retrieve an
extension from the directory. The
directory contains the names
and extensions that you have
assigned to the telephones
administered in your system.
Note that Vector Directory
Numbers do not appear in the
directory.

Requirement

This button only works on a

phone with an alphanumeric
display.
If you assign a Directory button,
you should also assign a Next
and a Call-Disp button to the
phone. These buttons enable the
user to move through the
directory entries and to call an
extension once they find the
correct one.

Button name

directory

Suggested
button label

Directory

Maximum
allowed

1 per station

Reference

Display Charge button

Description

Displays the cost of the current

telephone call. Not used in the
U.S. and Canada.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

disp-chrg

Suggested
button label

Display Charge

Maximum
allowed

1 per station

Do Not Disturb button

Description

Allows the user to receive only

calls associated with Automatic
Callback, Automatic Wakeup,
and Priority Calling, and those
calls that are redirected to that
extension via the Call Coverage
and Call Forwarding All Calls.

Button name

dn-dst

Suggested
button label

Do Not Disturb

Maximum
allowed

1 per station

191

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Do Not Disturb Extension button

Description

Allows an attendant console or

hotel front desk phone to
activate Do Not Disturb and
assign a corresponding
deactivate time to an extension.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

ext-dn-dst

Suggested
button label

Do Not Disturb Ext

Maximum
allowed

1 per station

Drop button

192

Description

Enables a user to drop a call

from automatic hold or to drop
the last party they added to a
conference call.

Button name

drop

Suggested
button label

Drop

Maximum
allowed

N/A

Reference

DS1 Alarm button

Description

Indicates with a status lamp

whether an off-circuit pack
major, minor, or warning alarm is
active on a DS1 circuit pack. Offboard alarms (for example, loss
of signal, slips, and misframes)
relate to problems on the facility
side of the DS1 interface.

Button name

ds1-alarm

Suggested
button label

DS1 (facility)

Maximum
allowed

1 per station

Exclusion button
Description

Allows multiappearance
telephone users to keep other
users with appearances of the
same extension from bridging
onto an existing call.
The user activates Exclusion for
a call by pressing the Exclusion
button. If they press the
Exclusion button while other
users are already bridged onto
the call, the other users are
dropped.
There are two means of
activating Exclusion:

Manual Exclusion when the

user presses the Exclusion
button (either before dialing or
during the call).

Automatic Exclusion as soon

as the user picks up the
handset. To turn off Automatic
Exclusion during a call, the
user presses the Exclusion
button. To use Automatic
Exclusion, set the Automatic
Exclusion by COS field to y
on the Feature-Related
System Parameters screen.

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Button name

exclusion

Suggested
button label

Exclusion

Maximum
allowed

1 per station

Extend Call button

Description

Allows a user to force an active

call on the station out to the
OPTIM endpoint that is
administered on the off-PBX
telephone station form.

Button name

extnd-call

Suggested
button label

Extend Call

Maximum
allowed

1 per station

Facility Test Call Alarm button

194

Description

Associated status lamp lights

when a successful Facility Test
Call (FTC) occurs.

Button name

trk-ac-alm

Suggested
button label

FTC Alarm

Maximum
allowed

N/A

Reference

Flash button
Description

1) Allows a station on a trunk call

with Trunk Flash to send a Trunk
Flash signal to the far end (for
example, the Central Office); 2)
allows a station on a centralized
attendant service (CAS) main
call to send a Trunk Flash signal
over the connected release link
trunk (RLT) trunk back to the
branch to conference or transfer
the call.

Restriction

Flash does not work on

attendant consoles.

Button name

flash

Suggested
button label

Flash

Maximum
allowed

1 per station

Go To Coverage button
Description

Sends a call directly to coverage

instead of waiting for the called
user to answer. Go To Cover
forces intercom and priority calls
to follow a coverage path.
Go To Cover cannot be
activated for calls placed to a
Vector Directory Number (VDN)
extension. Go To Cover can be
used to force a call to cover to a
VDN if the called principal has
VDN as a coverage point.

Button name

goto-cover

Suggested
button label

Go To Cover

Maximum
allowed

1 per station

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Group Do Not Disturb button

Description

Places a group of users into the

No Not Disturb mode.

Button name

grp-dn-dst

Suggested
button label

Do Not Disturb Grp

Maximum
allowed

1 per station

Group Page button

Description

Allows users to make

announcements to groups of
stations by automatically turning
on their speakerphones.

Button name

grp-page

Suggested
button label

GrpPg

Maximum
allowed

N/A

Phone feature buttons (by feature name)

Headset button

196

Description

Signals onhook/offhook state

changes to the voice system.
The green LED is on for offhook
state and off (dark) for onhook
state.

Button name

headset

Suggested
button label

Headset

Maximum
allowed

N/A

Reference

Hunt Group Night Service button

Description

Places a hunt group into night

service. Night service forwards
all calls to a designated station.
If that destination is another hunt
group, the caller hears the
announcement of the first hunt
group if it is administered. The
system then redirects the call to
the night-service hunt group.

Button name

hunt-ns
(Grp: ___) (Grp: is the hunt
group #)

Suggested
button label

Hunt Group

Maximum
allowed

3 per hunt group

Inspect Mode button

Description

Allows users on an active call

to display the identification of
an incoming call. Inspect also
allows users to determine the
identification of calls they
placed on Hold.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

inspect

Suggested
button label

Inspect Mode

Maximum
allowed

1 per station

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Internal Auto Answer button

Description

Conditions any hybrid or digital

phone to automatically answer
incoming internal calls.

Button name

int-aut-an

Suggested
button label

IntAutoAns

Maximum
allowed

1 per station

Last Number Dialed button

Description

Originates a call to the last

number a user dialed.

Button name

last-numb

Suggested
button label

Last Numb Dialed

Maximum
allowed

1 per station

Leave Word Calling Cancel button

198

Description

Cancels the last leave word

calling message originated by
the user.

Button name

lwc-cancel

Suggested
button label

Cancel LWC

Maximum
allowed

1 per station

Reference

Leave Word Calling Lock button

Description

Locks the message retrieval

capability of the display module
on the station.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

lwc-lock

Suggested
button label

Lock LWC

Maximum
allowed

1 per station

Leave Word Calling Store button

Description

Leaves a message for the user

associated with the number just
dialed to return the call to the
originator.

Button name

lwc-store

Suggested
button label

LWC

Maximum
allowed

1 per station

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Link Failure Alarm button

Description

Lights a status lamp to indicate

that a failure has occurred on
one of the Processor Interface
circuit pack data links.

Button name

link-alarm
(link #: 1-8 for multi-carrier
cabinets or 1-4 for singlecarrier cabinets)

Suggested
button label

Link Failure (link #)

Maximum
allowed

8 per station

Local/Normal Display Toggle button

200

Description

Toggles between LOCAL

display mode (which displays
the time and date) and
NORMAL display mode (which
displays call-related data). If
the LED is off, the display is in
LOCAL mode. If the LED is on,
the display is in NORMAL
mode.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

disp-norm

Suggested
button label

Local/Normal

Maximum
allowed

1 per station

Reference

Login Security Violation Notification button

Description

Activates or deactivates referral

call when the system detects a
login security violation.

Button name

lsvn-halt

Suggested
button label

Login SVN

Maximum
allowed

1 per station

Major Alarm button

Description

Assign to a status lamp to notify

the user when major alarms
occur. Major alarms usually
require immediate attention.

Button name

major-alrm

Suggested
button label

Major Hdwe Failure

Maximum
allowed

1 per station

Major/Minor Hardware Failure Alarm button

Description

Assign to a status lamp to notify

the user when minor or major
alarms occur. Minor alarms
usually indicate that only a few
trunks or a few stations are
affected.

Button name

mj/mn-alrm

Suggested
button label

Major/Minor Hdwe Failure

Maximum
allowed

1 per station

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Malicious Call Trace Activation button

Description

Sends a message to the MCT

control extensions that a user
wants to trace a malicious call.
MCT activation also starts
recording the call, if your system
has an MCT voice recorder.

Button name

mct-act

Suggested
button label

MCT activation

Maximum
allowed

N/A

Malicious Call Trace Control button

202

Description

Allows the user to take control of

a malicious call trace request.
Once the user becomes the
MCT controller, the system stops
notifying other MCT control
extensions of the MCT request.
Note: To add an extension to the
MCT control group, you must
also add the extension on the
"Extensions Administered to
have an MCT-Control Button"
screen.
When the user presses the MCT
Control button, the system first
displays the called party
information. Pressing the button
again displays the rest of the
trace information.
The MCT controller must dial the
MCT Deactivate feature access
code to release control.

Requirement

This feature must be

administered with change-mctgroup-extensions.

Button name

mct-contr

Suggested
button label

MCT Control

Reference

Maximum
allowed

N/A

Manual-In Mode button

Description

Prevents the user from

becoming available for new ACD
calls upon completion of an ACD
call by automatically placing the
user in the after call work mode.

Button name

manual-in
(Group: ___) (Group: The split
group number for ACD)

Suggested
button label

Manual In

Maximum
allowed

1 per split group

Manual Message Waiting button

Description

Enables a multiappearance
phone user to press a button on
their phone to light a Manual
Message Waiting button lamp at
another phone.
You can administer this feature
only to pairs of phones, such as
an assistant and an executive.
For example, an assistant can
press the man-msg-wt button to
signal the executive that they
have a call.

Button name

man-msg-wt
(Ext: destination extension)

Suggested
button label

Msg Wait (name or extension #)

Maximum
allowed

unlimited

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Manual Override button

Description

Allows a user on a system with

Time of Day Routing to
temporarily override the routing
plan and use the specified TOD
routing plan.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

man-overid
(TOD: ___) TOD: Specify the
routing plan the user wants to
follow in override situations.

Suggested
button label

Immediate Override

Maximum
allowed

1 per station

Message Retrieval button

204

Description

Places the station's display into

the message retrieval mode.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

msg-retr

Suggested
button label

Message Retrieve

Maximum
allowed

1 per station

Reference

Message Waiting Activation button

Description

Lights a message waiting lamp

on an associated station.

Button name

mwn-act

Suggested
button label

Message Waiting Act.

Maximum
allowed

1 per station

Message Waiting Deactivation button

Description

Dims a message waiting lamp

on an associated station.

Button name

mwn-deact

Suggested
button label

Message Waiting Deact.

Maximum
allowed

1 per station

Multimedia Basic button

Description

Used to place a multimedia

complex into the Basic mode or
to return it to the Enhanced
mode.

Button name

mm-basic

Suggested
button label

MM Basic

Maximum
allowed

1 per station

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Multimedia Call button

Description

Indicates that a call is to be a

multimedia call.

Button name

mm-call

Suggested
button label

MM Call

Maximum
allowed

1 per station

Multimedia Call Forward button

Description

Forwards a multimedia call as

a multimedia call, not a voice
call.

Button name

mm-cfwd

Suggested
button label

MM CallFwd

Maximum
allowed

1 per station

Multimedia Data Conference button

206

Description

Used to initiate a data

collaboration session between
multimedia endpoints.

Requirement

Requires a button with a lamp.

Button name

mm-datacnf

Suggested
button label

MM Datacnf

Maximum
allowed

1 per station

Reference

Multimedia Multiple Number button

Description

Indicates that the user wants to

place calls to two different
addresses using the two Bchannels.

Button name

mm-multnbr

Suggested
button label

MM MultNbr

Maximum
allowed

1 per station

Multimedia PC Audio button

Description

Switches the audio path from

the telephone to the PC.

Button name

mm-pcaudio

Suggested
button label

MM PCAudio

Maximum
allowed

1 per station

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Next button
Description

Steps to the next message

when the station's display is in
Message Retrieval or
Coverage Message Retrieval
mode. Shows the next name
when the phones display is in
the Directory mode.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

next

Suggested
button label

Next

Maximum
allowed

1 per station

Night Service Activation button

208

Description

Toggles the system in or out of

Night Service mode.

Button name

night-serv

Suggested
button label

Night Serv

Maximum
allowed

1 per station

Reference

No Answer Alert Redirection button

Description

Indicates a Redirection on No
Answer (RONA) time-out has
occurred for the split.

Button name

noans-alrt

Suggested
button label

RONA

Maximum
allowed

1 per split

Normal Mode button

Description

Places the station's display into

normal call identification mode.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

normal

Suggested
button label

Normal Mode

Maximum
allowed

1 per station

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Off-Board Alarm button

Description

Associated status lamp lights if

an off-circuit pack major, minor,
or warning alarm is active on a
circuit pack. Off-board alarms
(loss of signal, slips,
misframes) relate to problems
on the facility side of the DS1,
ATM, or other interface.

Button name

off-bd-alm

Suggested
button label

Off board alarm

Maximum
allowed

Personal Central Office Line button

210

Description

Allows users to receive calls

directly via a special trunk.

Button name

per-COline
(grp: CO line group number)

Suggested
button label

CO Line (line #)

Maximum
allowed

1 per group

Reference

PMS Failure Alarm button

Description

Associated status lamp

indicates that a failure in the
PMS link occurred. A major or
minor alarm condition raises
the alarm.

Button name

pms-alarm

Suggested
button label

PMS Failure

Maximum
allowed

1 per station

PMS Printer Alarm button

Description

Uses a status lamp to indicate

that a PMS printer interface
has failed.

Button name

pr-pms-alm

Suggested
button label

PMS Ptr Alarm

Maximum
allowed

1 per station

Print Messages button

Description

Allows users to print messages

for any extension by pressing
the button and entering the
extension and a security code.

Button name

print-msgs

Suggested
button label

Print Msgs

Maximum
allowed

1 per station

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Priority Calling button

Description

Allows a user to place priority

calls or change an existing call
to a priority call.

Button name

priority

Suggested
button label

Priority Call

Maximum
allowed

1 per station

Queue Calls button

212

Description

Flashes a status lamp to

indicate that the system has
reached the maximum number
of calls, excluding direct agent
calls (DACs), in queue at a
hunt group.

Button name

q-calls
(Grp: group number of hunt
group)

Suggested
button label

NQC

Maximum
allowed

1 per hunt group per station

Reference

Queue Time button

Description

Flashes a status lamp to

indicate that a call in a split
queue has reached the
maximum time it can remain in
queue.

Button name

q-time
(Grp: group number of hunt
group)

Suggested
button label

OQT

Maximum
allowed

1 per hunt group per station

Release button
Description

Releases an agent from an

ACD call.

Button name

release

Suggested
button label

Release

Maximum
allowed

1 per station

Remote Access Barrier Code Security Violation Notification button

Description

Activates or deactivates call

referral when a remote access
barrier code security violation is
detected.

Button name

rsvn-halt

Suggested
button label

rsvn-halt

Maximum
allowed

1 per system

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Ringer Cutoff button

Description

Silences the alerting ringer on

the station.

Button name

ringer-off

Suggested
button label

Ringer Cutoff

Maximum
allowed

1 per station

Scroll button
Description

Selects one of two lines of the

16-character LCD display. Only
one line displays at a time. Line
selection alternates with each
button press.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

scroll

Suggested
button label

Scroll

Maximum
allowed

1 per station

Security Code Violation Notification Halt/Toggle button

214

Description

Allows users to set whether or

not station security code
violation referrals are made to
the referral destination.

Button name

ssvn-halt

Suggested
button label

ssvn-halt

Maximum
allowed

1 per station

Reference

Send All Calls button

Description

Sends All Calls allows users to

temporarily direct all incoming
calls to coverage regardless of
the assigned call-coverage
redirection criteria. Assign to a
lamp button.

Button name

send-calls

Suggested
button label

Send All Calls

Maximum
allowed

1 per station

Send All Calls to Terminating Extension Group button

Description

Allows the user to forward all

calls directed to a terminating
extension group.

Button name

send-term

Suggested
button label

Send All Calls-TEG

Maximum
allowed

1 per TEG

Service Observing button

Description

Activates Service Observing.

Used to toggle between a
listen-only and a listen-talk
mode.

Button name

serv-obsrv

Suggested
button label

Service Observing

Maximum
allowed

1 per station

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Signal button
Description

Allows the user to use one

button to manually signal the
associated extension. The
extension cannot be a VDN
extension.

Button name

signal
(Ext: ___)

Suggested
button label

Signal (Name or Ext.)

Maximum
allowed

1 per signal extension

Stored Number button

216

Description

Places the station's display into

the stored number mode.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

stored-num

Suggested
button label

Stored Number

Maximum
allowed

1 per station

Reference

Supervisory Assistance button

Description

Used by an ACD agent to place

a call to a split supervisor.

Button name

assist
Group: ___ (specify the ACD
split group number)

Suggested
button label

Assist

Maximum
allowed

1 per split group

System Printer Alarm button

Description

Uses a status lamp to indicate

that a system printer (dedicated
to report scheduler) has failed.

Button name

pr-sys-alm

Suggested
button label

Sys Ptr Alarm

Maximum
allowed

1 per station

System Reset Alert button

Description

The associated status lamp

lights if a problem escalates
beyond a warm start.

Button name

rs-alert

Suggested
button label

System Reset Alert

Maximum
allowed

1 per station

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Terminating Extension Group button

Description

Provides one or more

extensions. Calls may be
received but not originated with
this button.

Button name

term-x-gr
(Grp: ___) (Grp: is the TEG
number)

Suggested
button label

Term Grp (name or ext #)

Maximum
allowed

1 per TEG

Timer button
Description

Starts a clock on the station to

display elapsed time.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

timer

Suggested
button label

Timer

Maximum
allowed

1 per station

Trunk Group Night Service button

218

Description

Places a trunk group into night

service.

Button name

trunk-ns
(Grp: trunk group number)

Suggested
button label

Trunk Grp

Maximum
allowed

1 per trunk group

Reference

Trunk ID button
Description

Identifies the trunk access code

(TAC) and trunk member
number associated with a call.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

trk-id

Suggested
button label

Trunk ID

Maximum
allowed

1 per station

Trunk Name button

Description

Displays the name of the trunk

as administered on the CAS
Main or on a voice system
without CAS.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

trunk-name

Suggested
button label

Trunk Name

Maximum
allowed

1 per station

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VDN of Origin Announcement button

Description

Provides agents with a short

message about a callers city of
origin or requested service
based on the vector directory
number (VDN) used to process
the call.

Requirement

The VDN for which you are

administering a VOA must be
in a vector command line.

Button name

voa-repeat

Suggested
button label

VOA Repeat

Maximum
allowed

1 per station

VIP Check-in button

220

Description

Allows user to assign the

XDIDVIP number to the room
extension

Button name

vip-chkin

Suggested
button label

VIP Check-in

Maximum
allowed

1 per station

Reference

VIP Retry button

Description

Starts to flash when the user

places a VIP wakeup call and
continues to flash until the call
is answered. If the VIP wakeup
call is not answered, the user
can press the VIP Retry button
to drop the call and reschedule
the VIP wakeup call as a
classic wakeup call.

Requirement

Both the Hospitality and VIP

Wakeup features must be
enabled.

Button name

vip-retry

Suggested
button label

VIP Retry

Maximum
allowed

1 per station

VIP Wakeup button

Description

Flashes when a VIP wakeup

reminder call is generated. The
user presses a button to place
a priority (VIP) wakeup call to a
guest.

Requirement

Both the Hospitality and VIP

Wakeup features must be
enabled.

Button name

vip-wakeup

Suggested
button label

VIP Wakeup

Maximum
allowed

1 per station

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VuStats button

222

Description

Allows the agent to specify a

display format for the statistics.
If you assign a different
VuStats display format to each
button, the agent can use the
buttons to access different
statistics.

Requirement

This button only works on a

phone with an alphanumeric
display.

Button name

vu-display
(format: the number of the
format you want the button to
display, from 1 to 25.
ID: __).
Note: The ID is an optional field
and can be a split number,
trunk group number, agent
extension, or VDN extension.
The ID defines the agent, split,
trunk group, or VDN that the
display describes.

Suggested
button label

VuStats #

Maximum
allowed

You can set up as many

VuStats buttons as there are
feature buttons available on the
phone.

Reference

Whisper Page Activation button

Description

Whisper paging enables a user

to send an announcement to
an extension that is active on a
call. Only the extension dialed
hears the announcement; any
other parties on the call do not.

Requirement

The user must have a COR

that allows intra-voice system
calling.

Button name

whisp-act

Suggested
button label

Whisper Page Activation

Maximum
allowed

N/A

Whisper Page Answerback button

Description

Enables a user who received a

whisper page to respond to the
user who sent the page.

Requirement

The user must have a COR

that allows intra-voice system
calling.

Button name

whisp-anbk

Suggested
button label

Answerback

Maximum
allowed

N/A

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Whisper Page Off button

Description

Blocks other stations from

sending whisper pages to the
users extension.

Requirement

The user must have a COR

that allows intra-voice system
calling.

Button name

whisp-off

Suggested
button label

Whisper Page Off

Maximum
allowed

N/A

Work Code button

224

Description

Allows an ACD agent to use

the dial pad to send up to 16
digits to CMS.

Button name

work-code
(Grp: ACD split group number)

Suggested
button label

Work Code

Maximum
allowed

1 per station

Reference

Other
What is a destination?
A destination is a location on a computer where you want to put files or get files. MultiSite
Administration cannot put or get files from a computer without basic information, such as:

The IP address of the computer

A login ID and password to gain access to the computer
The full pathname to the directory

You can provide this type of information to MultiSite Administration using the Destination
Editor. MultiSite Administration also lets you specify whether to allow other MultiSite
Administration users access to this destination. Simply indicate whether the destination is
public or private when you create it (or afterwards).

What is the queue?

Normally, there are a limited number of logins to a voice system or messaging system.
To conserve logins, MultiSite Administration needs only one login to a voice system or
messaging system, and uses a queue to collect, prioritize, and send jobs from multiple
concurrent MultiSite Administration users. MultiSite Administration uses separate queues
for each voice system that has been added to MultiSite Administration.
Each job is placed in the queue by level of importance and when it was received. The
queue uses as many ports as were set up in the System Resources screen to send jobs
to the voice system.
Related Topics
Starting the queue
View Processing Queue (dialog box)

Format requirements for imported files

If you are importing a file to add or change objects, the input file must adhere to the
following requirements:

the records must be in the exact order that you specify in the Define External File
Format dialog box.
lines beginning with # are treated as comments
one record per line
record delimiter is CR/LF

You can create the import file using third party applications, like spreadsheet programs,
database management systems, or text editors.
For removing objects (i.e., stations), the records should consist only of the qualifiers
(extensions, group#).
Related Topics
Field Delimiter

What are list and display reports?

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MultiSite Administrations "list" reports are the reports that the Communication Manager
software on your voice system generates if you were to cut through to the system and
type the Communication Manager software command list <object>.
MultiSite Administrations "display" reports are the reports that appear if you were to type
the command display <object>.
The difference between the list command and the display command is that typically the
list command displays a list of a specific type of object (for example, list station displays
a list of the stations on your system), whereas the display command is used to view
information about a specific object (for example, display station 10001 displays
information specific to that station only).
Since you may want to view a list of objects or a information about a specific object,
MultiSite Administration offers both types of reports. When you click List Reports or
Display Reports in the MultiSite Administration Report Manager, the dialog boxes that
appear look very nearly identical. The difference is in the qualifier that you specify after
you choose the object you want to view. For list reports, the qualifier is some type of
range. For display reports, the qualifier identifies a specific instance of that object.
Related Topics
What can I do with MultiSite Administration?
List Reports (dialog box)
List/Display (dialog box)

226

Contacting Us
General Contact Information
For

Contact

Avayas Home Page

www.avaya.com

Avaya products

www.avaya.com
Then click Solutions & Products.

Online product catalog

www.avayadirect.com

Security products and

services

wwwdb.avaya.com/bcs/solutions.main?p_id=14
&p_keyword="

International Alliance of
Avaya Users

www.inaau.org

Related Topics
Technical Support
Contacting us about training
Contacting us about documentation
Giving us your feedback

Contacting us for documentation

To

Use this resource

Contact Information

View
documentation
online

Recent documents

www.avaya.com
Then click Support.
Then click Product Documentation.

Order
documentation
by mail

Globalware Solutions

Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
USA

Order
documentation
by
phone or fax

Globalware Solutions

1 800 457-1235 (phone)

1 800 457-1764 (fax)
If you are calling from somewhere
that can not access US 1-800
numbers, then call:
+1 410 568 3680 (phone)
+1 410 891 0207 (fax)

Related Topics
General Contact Information
Technical Support
Contacting us about training
Giving us your feedback

227

Avaya MultiSite Administration Reference

Contacting us about training

For customers located in the US
To

Use this resource

Contact Information

Ask general training

questions

Avaya University

1 800 288 5327

Search an online catalog of

classes, videotapes, and
computer-based training

Avaya training web

site

www.avaya.com
Then click Training.

Register for classes

Avaya University
Registration Center

1 800 255 8988

Order videotapes and

computer-based training

Avaya Direct

www.avaya.com/direct

For customers located outside the US:

Contact your local distributor or Avaya representative.
Related Topics
General Contact Information
Technical Support
Contacting us about documentation
Giving us your feedback

228

Contacting Us

Technical Support
Before you call, prepare the information that the helpline needs.
For customers located in the US:
For help with

Contact this resource

Contact Information

MSA

Avayas National
Customer Care Center

1 800 242 2121

Avaya
Communication
Manager software
features and
administration

Avayas Communication
Manager Helpline

1 800 225 7585

Avaya
Communication
Manager software
maintenance and
repair

Avayas National
Customer Care Center

1 800 242 2121

Voice mail systems Avaya National Customer 1 800 242 2121

Care Center
Toll fraud

Avayas National
Customer Care Center
(Toll Fraud Helpline)

1 800 643 2353

web-based
technical support

Avayas Customer
Support web site

http://www.avaya.com/support

For customers located outside the US

Contact your local distributor or Avaya representative.
Related Topics
General Contact Information
Contacting us about training
Contacting us about documentation
Giving us your feedback

229

Avaya MultiSite Administration Reference

Before you call

Before you call, please have the following information available:

your name and number (in case we need to call you back)
your installation location (IL) number
your companys main phone number
the type of your voice system
the number of trunks on your system
the number of stations on your system

Remember, if the problem is with equipment or service outside of your own equipment,
you need to call your vendor or service provider. If you determine that the problem is with
your own equipment, such as on your own stations, voice system, or trunks, give Avaya a
call.

Be ready to talk about:

the problem you want to solve

a log of the steps you took and the information you gathered while performing your
diagnosis of the problem.
if the problem is with a new component or feature
if something that used to work now does not work
any numbers involved with the problem (for example, extensions or phone numbers,
trunk group numbers, phone types, or report types)
the contents of any recorded messages received
error messages from the voice system
type of ringback tones received on phones
the names and numbers of your vendors
any other pertinent information

Related Topics
General Contact Information
Technical Support
Contacting us about documentation
Contacting us about training
Giving us your feedback

230

Contacting Us

Giving us your feedback

To

Contact

Ask questions not

answered in the help

by phone Technical Support

Offer comments on the

online help

by email

DO NOT SEND PRODUCT OR

TECHNICAL QUESTIONS TO THIS
EMAIL ADDRESS:
document@avaya.com Subject line:
MSA Help Topic "<Name of topic>"
feedback.

by fax

+ 1 732 852 2469

Attention: MSA Documentation Team

by mail

MSA Documentation Team

Room 3C-313
307 Middletown Lincroft Road
Lincroft, NJ 07738-1526
USA

over the
web

www.inaau.org

Share information with

other Avaya product
users
Related Topics

General Contact Information

Technical Support
Contacting us about documentation
Contacting us about training

231

Avaya MultiSite Administration Reference

232

Index
9

answer

911

186

A
abbreviated

189, 198

calls ringing at another phone

189

Internal Auto Answer button

198

appearance

176

Abbreviated and Delayed Ringing button

159

Abbreviated Dialing button

159

templates

16

Abbreviated Dialing Program button

160

assignments

18

Abbreviated Dialing Special Character button

160

accessing

applying

16

group

18

assist

voice systems using cut-through

Account button

161

ACD
canceling

attendant

164, 182

backing up the

164

CAS backup

182

33

international central office, calling

182

33

queue calls

164

queue time

164

162, 217

active jobs

217

adding
stations

69, 94

stations

26

Attendant Queue Calls button

164

translations

26

Attendant Queue Time button

164

UDP Groups

Do Not Disturb Extension button

192

users to MultiSite Administration

48

Adding UDP Members to UDP group dialog box

60

Administered Connection Alarm Notification button 162

AFRL

163

agent

162, 163, 217, 220

calling split supervisor

217

attendant consoles

audio

207

Multimedia PC Audio button

207

authorization code
Authorization Code Security Violation Notification
button
165
auto

198

220

Abbreviated Dialing

160

notifying agent of split changes

163

Abbreviated Dialing button

159

removing from calls distribution temporarily

162

ACD

notification of caller origin

alarm

162, 181, 193, 194, 201, 210, 211

Autodial button

165
159, 160, 166

Automatic Wakeup Printer Alarm button

170

Auto-In Mode button

165

CDR 1 Failure Alarm button

181

Automatic Call Back button

166

181

Automatic Intercom button

168

193

Internal Auto Answer button

198

Facility Test Call Alarm button

194

personal list

160

Link Failure Alarm button

200

wakeup

170

CDR 2 Failure Alarm button

DS1 Alarm button

201

automated reporting

major/minor notification

201

automatic

Off-Board Alarm button

210

alarm

Major Alarm button

PMS Failure Alarm button

211

automatic wakeup printer

133
170
170

PMS Printer Alarm button

211

ANI

System Printer Alarm button

217

Automatic Call Distribution

167

163

Automatic Circuit Assurance

167

163

Automatic Message Waiting button

168

217

Automatic Number Identification (ANI) Request

button

169

Automatic Wakeup button

170

Automatic Wakeup Printer Alarm button

170

dialing

166

alert
Alert Agent button
System Reset Alert button
Alternate Facility Restriction Level (AFRL) button

163

169

233

Avaya MultiSite Administration Reference

display
caller's number

Call Pickup button

178
179

169

Call Timer button

monitoring

167

data

notification

170

data, displaying

printer

170

distribution, removing agent from

162

trunk

167

duration, viewing

179

viewing caller's number

169

hold

178

wakeup calls

221

Last Number Dialed button

198

listening in on agent call

215

Multimedia Call button

206

171

origin

220

171

park

automating reports

117, 128

auxiliary
Auxiliary Work Mode button
aux-work
available

187
179, 200

178

pickup

178, 189

carriers

118

recording

202

slots

118

restricting, for leaving guest

183

restriction, removing for guests

183

Avaya
National Customer Care Center

229

timer

179

Toll Fraud Helpline

229

timing a

218

training

228

trace

202

tracing

202

VIP wakeup

221

B
backup
Centralized Attendant Service Backup button
B-channels
Multimedia Multiple Number button
bitmaps

182
182
207
207
90

bridge

when login violation detected

201

call back

185, 199

Coverage Callback button

185

call centers

217

skill/split supervisor

217

abrdg-appr

173

Call Centers

162, 163, 164, 215

bridged appearance

173

Call Forward

206

Bridged Call Appearance button

Multimedia Call Forward button

206

broadcasting

172
63

when busy

177

Browser Pane

11

when no answer

177

busy

caller ID

185

Busy Indication button

173

Busy Verify button

174

busy-ind

173

Calling Party Number (CPN) Block

180

calling back after busy signal

166

Calling Party Number (CPN) Unblock

180

button labels
buttons

102
22, 153

Coverage Incoming Call Identification button

calling

calls

185
176

161, 164, 182, 189, 190, 198, 212

answering another's

189

phone feature buttons by code

153

CAS, redirecting

182

phone feature buttons by name

146

in attendant queue

164

phone feature buttons, changing

22

internal, automatically answering

198

report generation

128

priority

212

Station Administration screen

109

to international central office attendant

182

to international operators

190

call176, 177, 178, 179, 183, 187, 198, 202, 206, 215, 218, 220, 221 tracking by codes
176

Call Displayed Number button

176

active jobs

33

Call Forwarding All Calls button

177

schedule jobs

33

Call Park button

178

234

canceling

161

Call Appearance button

33

Index

carriers
viewing the number of

118

CAS

Communication Manager

153

feature buttons by code

153

support

Centralized Attendant Service Backup button

182

CDR
account codes, entering

161

central office

229

conference

184, 206

Multimedia Data Conference button

206

using Consult button

184

210

configuration

Central Office Attendant button

182

analysis

Personal Central Office Line button

118

210

wizard

Change System Password wizard

113

configuring

50

Change System Password wizard page 2

114

Change System Password wizard page 3

115

Change System Password wizard page 4

116

changes

50

MultiSite Administration

copying
templates

scheduling
changing

MSA server

32
21, 22, 32, 34, 35, 36, 37

17

COR

18

assignments

18

feature buttons

22

COS

18

passwords

36

cost

191

priority of a job

32

coverage

server information

34

Coverage Callback button

185

set types

21

Coverage Incoming Call Identification button

185

stations

69

Coverage Message Retrieval button

186

translations

29

Go To Coverage button

195

translations status

93

group, retrieving messages for

186

UDP group

37

UDP groups

60

user information

35

object templates

27

25

report templates

31

Changing system passwords

characters
special, abbreviated dial

path assignments

reports

133

stations

18

stations new

94
16

191

template

183

templates

Check Out button

183

Crisis Alert button

Clocked Manual Override button

184

custom privileges

CMS

224

Custom Reports

224

customizing the toolbar

agents sending digits to

182, 210

70
186
2
126
67

cut-through

Central Office Attendant button

182

international, calling

182

data

line, personal

210

Data Extension button

codes

18, 20

160

Check In button

CO

18

creating

160

charge
Display Charge button

185, 186, 195

6
31, 126, 127, 187, 206

161

Manager, understanding

authorization

165

Multimedia Data Conference button

by project

161

polling manually

CDR, entering

161

columns

126

commands
list and display

187
15
206
31

date
Date Time button

187

defining
88

reports

133

235

Avaya MultiSite Administration Reference

display

definitions

176, 188

225

commands

display report

226

phone, deleting messages from

188

list report

226

reports

123

destination

delayed
ringing
deleting

159

display reports defined

159

displaying

21, 30, 33, 36, 37

buttons

214
176
191

active jobs

33

caller's number

destinations

37

charge

DID Remove button

messages on display phone

88

189
188

Display Charge button

Do Not Disturb

226

191
192, 196

33

assigning deactivate time

192

89

dn-dst

191

stations

21

Do Not Disturb button

191

templates

18

Do Not Disturb Extension button

192

30

feature buttons

191

scheduled jobs
stations

translations
UDP group

37

users

36

delimiters

126

ds1-alarm

193

37

duplicating

198

Dial Intercom button

166
188
188

dial-icom

188

feature buttons

188

Dial Intercom button

intercom
Dial Intercom button
last number

188
188
188
198

dial plan

120

DID

120

DID assignments

189

view, change

189

DID Remove button

189

DID View button

189

feature buttons

189

DID View button

ranges
view
DID View button

189
127
189
189

Directed Call Pickup button

189

Directory Assistance button

190

Directory button

190

disconnecting
user, a

236

196
227, 231

37

destinations

dial

192

192

225

automatic

Group Do Not Disturb button

191

Drop button

defined
deleting

from attendant console

documentation

destination

dial

Do Not Disturb button

35
35

stations
translations

87, 91
28

E
editing

21, 22, 37

feature buttons

22

set types

21

UDP group
Electronic Library Material Online

37
227

emergency
notification
emulation
ENP

186
6
25

exclusion
Exclusion button

193

Extend Call button

194

extension
number
extensions

127
24, 127

searching for

122

extnd-call button

194

Index

changing

Check In button

183

163

Check Out button

183

194

Clocked Manual Override button

184

facility
Alternate Facility Restriction Level (AFRL)
Facility Test Call Alarm button

22

button
feature buttons22, 146, 153, 159, 160, 161, 162, 163, 164, 166, 168,Consult
170, 172,
173, 176, 177, 178, 179, 181, 182, 183,184
184, 185, 186, 187, 188, 189
Coverage
Callback
button
185
Abbreviated and Delayed Ringing button
159
159

Coverage Incoming Call Identification button

185

Abbreviated Dialing Program button

160

Coverage Message Retrieval button

186

Abbreviated Dialing Special Character button

160

Crisis Alert button

186

161

Data Extension button

187

161

Date Time button

187

Administered Connection Alarm Notification button162

Delete Message button

188

After Call Work Mode button

162

DID Remove button

189

163

Directed Call Pickup button

189

Alternate Facility Restriction Level (AFRL) button 163

Directory Assistance button

190

Attendant Queue Calls button

164

Directory button

190

164

Display Charge button

191

Authorization Code Security Violation Notification

button
165

Do Not Disturb Extension button

192

Drop button

192

Autodial button

166

DS1 Alarm button

193

Automatic Call Back button

166

Extend Call button

194

Automatic Call Distribution Single Digit Stroke

Count button

Facility Test Call Alarm button

194

167

Go To Coverage button

195

Automatic Circuit Assurance button

167

Group Do Not Disturb button

196

Automatic Intercom button

168

Group Page button

196

Automatic Message Waiting button

168

Headset button

196

Hunt Group Night Service button

197

Inspect Mode button

197

Internal Auto Answer button

198

Last Number Dialed button

198

Leave Word Calling Cancel button

198

Abbreviated Dialing button

Account button
Admin button

Alert Agent button

Attendant Queue Time button

Automatic Number Identification (ANI) Request

button

169

Automatic Wakeup button

170

Automatic Wakeup Printer Alarm button

170

Auxiliary Work Mode button

171

Bridged Call Appearance button

172

Bridged Call Appearance of an Analog Phone

button

Leave Word Calling Lock button

199

173

Leave Word Calling Store button

199

Busy Indication button

173

Login Security Violation Notification button

201

Busy Verify button

174

Major Alarm button

201

by code

153

Major/Minor Hardware Failure Alarm button

201

by feature name

146

Malicious Call Trace Activation button

202

Call Appearance button

176

Malicious Call Trace Control button

202

Call Displayed Number button

176

Manual Override button

204

Call Forwarding All Calls button

177

Message Retrieval button

204

Call Forwarding Busy/Don't Answer button

177

Message Waiting Activation button

205

Call Park button

178

Message Waiting Deactivation button

205

Call Pickup button

178

Multimedia Basic button

205

Call Timer button

179

Multimedia Call button

206

Caller Information button

179

Multimedia Call Forward button

206

CDR 1 Failure Alarm button

181

Multimedia Data Conference button

206

CDR 2 Failure Alarm button

181

Multimedia Multiple Number button

207

Central Office Attendant button

182

Multimedia PC Audio button

207

Centralized Attendant Service Backup button

182

Next button

208

237

Avaya MultiSite Administration Reference

Night Service Activation button

208

No Answer Alert Redirection button

209

a multimedia call

206

Normal Mode button

209

calls

177

Off-Board Alarm button

210

FTP

Personal Central Office Line button

210

PMS Failure Alarm button

211

global change

PMS Printer Alarm button

211

goto-cover

195

Priority Calling button

212

group

196

Remote Access Barrier Code Security Violation

Notification button

213

Ringer Cutoff button

214

Scroll button

214

Security Code Violation Notification Halt/Toggle

button
214

forward

177

121
29, 87

Group Page button

196

Group

126, 196

Group Do Not Disturb button

groups

196
18, 24, 163

assigning stations to

18

moving stations among

24

Send All Calls button

215

Send All Calls to Terminating Extension Group

button

215

UDP adding

58

Service Observing button

215

UDP changing

60

Signal button

216

Stored Number button

216

Supervisory Assistance button

217

Terminating Extension Group button

218

hang up

192

Timer button

218

Headset button

196

Trunk Group Night Service button

218

help

231

Trunk ID button

219

history

111

Trunk Name button

219

hold

VDN of Origin Announcement button

220

using Consult button

VIP Check-in button

220

viewing ID of callers on

VIP Retry button

221

VIP Wakeup button

221

Check In button

183

VuStats button

222

Check Out button

183

Work Code button

224

Do Not Disturb, activating & deactivating

192

turning off phones

183

turning on phone

183

features of MultiSite Administration

feedback
field descriptions

skill/split changes, notifying agents of

handsets
changing set types

hospitality

5
231
146, 165

Auto-In Mode button

165

feature buttons

146

hunt group
assignments
hunt groups

file
format for importing

225

import format requirements

225

find

99

finding
extensions

122

Flash
195

Flash button

195

Flash button

195

format
requirements for import

238

21

178, 184
184
197
183, 192

18
18
163
163

Hunt Group Night Service button

197

I
identification

185

Coverage Incoming Call Identification button

185

Inspect Mode button

197

format requirements for

translations
INAAU
information

225

21

changes, notifying agents of

importing

feature buttons

163

viewing server

27
225
27
227
34
34

Index

Information

34, 126, 179

Caller Information button

changing server
initializing voice systems

179
34

Internal Auto Answer button

international
calling central office
directory assistance

canceling active jobs

186

retrieving for coverage group

Major Alarm button

201

225

Major/Minor Hardware Failure Alarm

201

198

Malicious Call Trace (MCT)

182, 190
182
190
32, 33
33

Malicious Call Trace Activation button

202

Malicious Call Trace Control button

202

man-overid

204

manual

31

ACD

203

preventing new calls

canceling scheduled jobs

33

After Call Work Mode

changing the priority of

32

calls

scheduling

32

L
labels

102

last-numb

198

layout
link
alarm
failure, PMS

203

211

203

126, 127
88

extensions

127

reports

124

reports dialog box

130
226
215

local
200

log
7
7

login
logs
viewing

203

modes

127

Login Security Violation Notification button

Manual-In Mode button

Manual-In Mode button

extension type report

logging in

203

200

126

files, understanding

184

feature buttons

204

configuration

Local/Normal Display Toggle button

203

Clocked Manual Override button

211

200

listening to agent calls

203

203

link-alarm

list reports defined

preventing new ACD

203

Manual Override button

31

200

commands

203

Manual Message Waiting button

feature buttons
list

186
231

J
jobs

mail
maintenance

Input File
format requirements for

201
101, 111
101

LWC
Leave Word Calling Cancel button

198

Leave Word Calling Lock button

199

Leave Word Calling Store button

199

message

185

automatic after call work mode

notification of waiting message
polling

203
203
31

work

203

mode, with ACD calls

203

margins

31

menus

39, 40, 42, 43, 44, 45, 46

Data Manager

44

MSA Manager

39

Report Manager

43

Station Manager

42

System Manager

40

message

185, 186, 188, 204, 205, 208, 211, 220

coverage callback

185

deleting on display phones

188

for agent, based on VDN

220

Message Retrieval button

204

Message Waiting Activation button

205

Message Waiting Deactivation button

205

Next button

208

retrieving for coverage group

186

messaging systems

239

Avaya MultiSite Administration Reference

manually signalling an extension

216

204

no answer

209

205

of caller's origin, for agents

220

multimedia ENHANCED mode

205

of emergency calls

186

NORMAL

209

of major/minor alarms

201

216

of PMS printer alarm

211

of VIP wakeup call

221

Off-Board Alarm button

210

22

on successful Facility Test Call

194

37

PMS link failure

211

remote access barrier code violation

213

security code violation halt/toggle

214

mode

204, 205, 209, 216

message retrieval
multimedia BASIC mode

stored number
modes
modifying
feature buttons
UDP group

162, 215
22, 37

moves
scheduling
moving
stations
stations among groups
stations by swapping

32
23, 24, 25

MSA server

126, 127, 176, 185, 198, 216

calling displayed

176

24

dial last

198

23

of carriers

118

of slots

118

stored, mode

216

viewing incoming

185

23, 25

MSA Manager
understanding

number

11
1

multimedia
Multimedia Basic button

205

observing

215

Multimedia Call button

206

Off-Board Alarm

210

206

offhook

196

Multimedia Data Conference button

206

onhook

196

Multimedia Multiple Number button

207

operators

190

Multimedia Call Forward button

Multimedia PC Audio button

207

adding users to

setting up

MultiVantage
feature buttons

5
146
146

N
name
trunk, displaying
Next
night service

219
208
197

Hunt Group Night Service button

197

Night Service Activation button

208

night-serv
no answer
No Answer Alert Redirection button
Normal Mode button

208
209
209
209

for processing translations

240

201

112

for removing translations

30

printing

31

orientation
out-of-service

31
182

RLTs

182

override

184

P
paging
Group Page button
paper source
park

196
196
31
178

password
changing

36

passwords

25, 114, 115, 116

PC

Multimedia PC Audio button

notification162, 186, 194, 201, 202, 209, 210, 211, 213, 214, 216, 220, 221
PCOL
auth code security violation
165
permissions
automatic wakeup printer failure
170
setting for new users
call trace, turning off
202
viewing
login security violation
201
Major Alarm button

190

options

MultiSite Administration

MultiSite Administration features

calling international

207
207
210
34
48
34

Index

personal
central office line

210

Data

103

210

Displays

103

Extension Number

103
103

phone
Phone feature buttons (by code)

153

Extensions

Phone feature buttons (by feature name)

146

Format

103

List

103

90

List Reports

103

21

List Station Report

103

153

Phone Type

103

146

Port

103

number, viewing caller's

197

Port Assignments

103

turning off guest

183

Query

103

183

Query station

103

178, 189

Reports

103

189

stations

125

18

time

103

18

queue

164

phones
administering
changing set types
feature buttons (by code)
feature buttons (by feature name)

turning on in hotels
pickup
Directed Call Pickup button
Pickup Group
assignments

90

attendant, calls in

164

211

attendant, status

164

211

defined

PMS Printer Alarm button

211

feature buttons

pms-alarm

211

Queue Calls button

212

211

Queue Time button

213

pictures
PMS
PMS Failure Alarm button

pr-pms-alm
polling
Port
print
Print Messages button
printer
automatic wakeup alarm
PMS failure alarm
printing
labels
options
priority
of jobs, changing
Priority Calling button
privileges
programming
softkey buttons

31

211
170
211
102
102
31
32, 212
32
212
2
161
161
161

properties

110
110

pr-pms-alm

211

publications

227

Q
query

212

calls exceeded, notification

notification

211

project codes
voice system, of

hunt groups

126
211

225
212, 213

212
212, 213

max queue time exceeded

213

maximum hunt group calls exceeded

212

q-calls

212

q-time

213

Queue Calls button

212

starting
time

4
164, 213

R
redial

198

redirecting

182

CAS calls
redirection
No Answer Alert Redirection button

182
209
209

release
agent

213

remote
Remote Access Barrier Code Security Violation
Notification button
remove
DID Remove button

213
189
189

125

COR

103

COS

103

Coverage Path

103

241

Avaya MultiSite Administration Reference

removing
active jobs
agents from calls

21, 30, 33, 35, 37, 162

33
162

Broadcast Messages dialog box

Broadcast System Messages dialog box
Button Labels dialog box

64
63
102

destinations

37

Change dialog box

79

scheduled jobs

33

Change Station dialog box

69

21

Change Status for All Translations dialog box

92

30

Change Translation Status dialog box

93

translations (options for)

30

Create a Template dialog box

70

UDP group

37

Custom Reports dialog box

35

Define External File Format dialog box

36

Destination Editor dialog box

137

14

Destination Manager dialog box

139

DID Dialplan dialog box

120

stations
translations

user that is logged in

users
Report Manager
reports
automating
creating templates for
custom
display
display report defined
issue display commands
issue list commands

14, 119, 126, 128, 129

119
71

Duplicate dialog box

78

Duplicate Station dialog box

87

119

Edit dialog box

80

123

Find dialog box

99

226

Global Change dialog box

87

88

Import dialog box

81

88

Issue List/Display Commands dialog box

88
76

117, 128
31

list

124

List Display dialog box

list dialog box

130

List Report dialog box

130

226

Lookup Extension dialog box

122

templates

133

Messaging System Configuration

53

viewing

129

MSA Manager

11

MSA Server Config wizard

50

MSA Server Config wizard Screen 2

51

MSA Server Config wizard Screen 3

52

list report defined

ringer
Ringer Cutoff button
ringer-off
ringing
abbreviated and delayed
RLTs
out-of-service
routing
time of day, overriding

214
214
159
159
182
182
184
184

deleting jobs
viewing
scheduling
jobs
tasks
translations

107, 140, 141

33
98
32, 61
32
61
106

47

On-Line [display] Reports dialog box

123

On-Line [list] Reports dialog box

124

Options dialog box

105

Query Stations dialog box

125

Remove dialog box

Remove Station dialog box

S
schedule

MSA User Configuration

77
89

report output --generic

144

Reports dialog

131

Save Delimiters dialog box

126

Save Template dialog box

132

Schedule New Entry dialog box

141

Schedule Translations dialog box

106

Scheduled Entries dialog box

140

Search for Extensions Using Name dialog box

74
screens9, 11, 12, 13, 14, 15, 50, 54, 57, 58, 61, 62, 68, 70, 90, 91, 101, 103, 105, 107, 110, 111, 119, 120, 121, 126, 127, 129, 137, 139, 140, 141
Select a Template File dialog box
84
Add dialog box
75
Select Input File to Import dialog box
83
Add Station dialog box
69
station administration
90
Add UDP Group UDP Configuration dialog box
58
Station Administration, buttons
109
Add User dialog box
48
Station Manager
94
Add User to Systems dialog box
49
Summary of Duplicates
91
Analyze Configuration dialog box
118

242

Index

System Location Detail dialog box

73

System Manager generic

85

templates applying

16

System Properties dialog box

110

templates, creating

20

Template dialog box

133

station

station extensions

20

24

Toolbar Editor dialog box

67

Translation Editor dialog box

98

UDP Configuration

57

Uniform Dial Plan Configuration

57

adding

69

Update UDP Configuration dialog box

60

Station Manager
understanding
stations

13
18, 21, 23, 24, 25, 26

adding

26

User Reports dialog box

128

changing

69

View Collected Reports dialog box

129

creating

94

View Files dialog box

136

creating new

18

View Log History dialog box

111

deleting

What to do with this translation dialog box

112

duplicating

214

moving

scroll button
search

99

searching

query

for extensions

122

security

213

Malicious Call Trace Activation button

202

Malicious Call Trace Control button

202

Security Code Violation Notification Halt/Toggle

button
214
violation, auth code

165

Send All Calls

Send All Calls (SAC) button

215

to Terminating Extension Group

215

server

34, 50

configuration wizard

50

viewing information

34

observing

215

swapping
status
active translations
attendant queue

changing

21

setting

126

delimiters

126

setting up
MultiSite Administration

Signal button

216
163, 217

changes, notifying agents of

163

slots
number of

118

softkey buttons

161

programming

161

Abbreviated Dialing Special Character button

24
125
21
23
164
93
164
93

Stored Number button

216

supervising

215

agent calls
supervisor
skill/split group, calling
Supervisory Assistance button
swapping stations

215
217
217
217
227, 229, 231
23
110, 126

alarm

217

alert

217

notification

217

printer

217

pr-sys-alm

217

reset

217

rs-alert

217

System Printer Alarm button

217

System Reset Alert button

217

voice system properties

110

System Manager
understanding
System Status Viewer dialog box

special characters

23, 25

inactive translations

system

set type

speed dial

removing

support

service

skill/split groups

moving among groups

89
28, 87, 91

12, 68
65

160
198

243

Avaya MultiSite Administration Reference

troubleshooting

T
tabs
task
scheduling
Task tab
understanding
technical support
templates

11, 12

CDR 1 Failure Alarm button

61

CDR 2 Failure Alarm button

61
12, 14, 15
12
227, 229
133

applying

16

copying

17

creating

16, 20, 31, 70

deleting

18

report
understanding
terminal self administration (TSA)
Terminating Extension Group
Terminating Extension Group button
time
Date Time button
of day routing
timer
Timer button
timing
calls
TOD
routing
toolbar
customizing
Total Summary of All
trace

133
8

219

Trunk Name button

219

trunk group
night service

218

trunk-ns

218

TSA

161

U
UDP
60

218

59

UDP Dial Plan dialog box

59

187

UDP group

37

184

removing

37

218

updating

37

184, 187

218

UDP Group

179

adding a

179

understanding

3
3
7, 8, 9, 11, 12, 13, 14, 15

184

Browser Pane

11

184

Data Manager

15

10
67
126
202

161, 164

calls by code

161
228
26, 27, 30, 32

adding

26

changing

29
28, 87, 91

importing

27

removing

30
30

scheduled

98

scheduling

106

scheduling

32

status

93

summary

98

244

218

Trunk ID button

UDP Dial Plan dialog box

164

Tree tab

210

Trunk Group Night Service button

218

attendant queue, calls in

removing (options for)

Personal Central Office line

58

202

duplicating

210, 219

changing

Malicious Call Trace Control button

translations

181

trunk

adding groups

202

training

181

161

Malicious Call Trace Activation button

tracking

181, 230

15

log files
MSA Manager tab
queue

7
11
225

Report Manager

14

Station Manager

13

System Manager

12, 68

Task tab

12

templates

Tree tab
workspace

15
9

Uniform Dial Plan

UDP Dial Plan dialog box
Unused Extensions Report
updating

59
127
21, 22, 37

feature buttons

22

set types

21

UDP group
use

37
126, 127

Index

users

2, 35, 36

adding to MultiSite Administration

48

adding to MultiSite Administration

user information

34

violation
remote access barrier code

213

VIP

changing information

35

deleting

36

VIP Check-in button

220

35

VIP Retry button

221

35

VIP Wakeup button

221

disconnecting
removing when logged in
viewing information about

34

VOA

voice mail - see also messaging system 186, 198, 199

V
VDN
view
DID View button
Display Charge button

220

cancel message

198

191

leave a message to return your call

199

189

lock message retrieval

199

191

retrieving for coverage group

186

voice system

View Collected Reports dialog box

129

View Files dialog box

136

properties

111

voice systems

View Log History dialog box

View Processing Queue dialog box
viewing
call duration
feature buttons

220

66, 104

34, 98, 101, 111, 129, 179

179
214

110

initializing
VuStats button

3
222

W
wakeup
call, VIP

221
221

lines of an LCD display

214

log files

101

log history

111

Whisper Page Activation button

223

129

Whisper Page Answerback button

223

reports
server information
statistics
Translation Editor
translations status
Trunk ID

34
222
98
93
219

trunk names

219

trunks

219

whisper

Whisper Page Off button

wizards

224
1, 50

Create a new station

95, 96, 97

MSA Server Configuration wizard

50, 51, 52

Work Code button

224

workspace

245