WILLIAM G.

MADORMO
Cell: 508-630-6165 bmadormo55@aol.com www.linkedin.com/in/billmadormo

Retail Operations Executive

Results oriented executive with multi-store P&L experience contributing to the bottom lines of two fortune 100 companies. Proven track record of expanding market share, increasing sales, margin and return on inventory. Focused on growth and positive financial results. Strategic, analytical leader with a strong work ethic who develops teams focused on sales, market share and profit growth.

Core Competencies
Executive P&L management Financial Budgeting Multi-Store Management Organization restructuring Change Management Talent Development Revenue/Market Growth Strategic Planning

Rockys Ace Hardware, Springfield, Ma

2013 2014 Vice President Operations Led sales, service, operations and real estate for a 34 store chain in New England, with annual sales of 65 million dollars. Total P/L responsibility prepared sales, payroll and expense budgets. Converted a mature chain of stores experiencing declining sales, service and profits to within twelve months sales and profits increased by 7 percent with record breaking customer service results. Developed a bonus program for store managers focused on driving sales, service and profits. Reduced shrink by 25 percent by focusing on customer service and disciplined operational process. Developed a performance appraisal process to effectively assess and talent manage store managers.

STAPLES, INC., Framingham, MA Vice President Sales and Service

2000 2012

P&L responsibility for $625 million area comprised of 3,100 employees operating 105 retail/office superstores across 5 states. Led a cross functional team of Managers, Human Resources, Loss Prevention, and Operations in support of company goals. Converted a mature market experiencing negative comp sales of 2 percent with declining profits, poor customer service and operational standards. Within twelve months sales increased by 2 percent, profits increased 4 percent and increased customer service performance to company standard. Recovered in excess of $5 million in shrink through disciplined operational process.

CVS/PHARMACY, Woonsocket, RI Area Vice President Operations

Led sales-service of stores in New England, Upstate New York, and Northeast PA. Total P/L responsibility prepared sales, payroll and profit budgets. Led a cross functional team of Managers, Human Resources, Marketing, and Operations. . CVS/PHARMACY EXPERIENCE CONTINUED

Regional Sales Manager

Led sales and service of stores throughout Metropolitan New York.

District Sales Manager

WILLIAM G. MADORMO

P AGE |2

Responsible for sales and service for stores throughout Philadelphia and Baltimore.

Store Manager Managed stores in San Diego, CA and Staten Island, NY

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EDUCATION
B.S., Business Management Montclair State College

CAREER HIGHLIGHTS & AWARDS

Earned Presidents Club Award status in 2009 and 2011 recognizing company-leading operational excellence in sales, profits, and service. Received the 1993 Presidents award recognizing outstanding overall performance as a Regional Manager in supervising a team that achieved company leading sales-profits and service performance.