SSL Strat Plan Final 3-19-2014

Final
STRATEGIC PLAN FOR A STATEWIDE GEOGRAPHIC INFORMATION SYSTEM (GIS) SUPPORTIVE SERVICE LOCATOR AND MANAGEMENT SYSTEM
Submitted to:
Submitted by: Michael Wallace, GISP Director of Information Technology The Wallace Corporation 7743 S. Racine Ave. Chicago, IL 60620 (630) 247-0823 (mobile) michael@wallacecorporation.com
March 19, 2014
TABLE OF CONTENTS
Page
1. Introduction .......................................................................................................................................... 1 1.1 Project Background and Objectives ................................................................................................. 1 1.2 Purpose and Context for Strategic Planning ................................................................................. 1 1.3 Overview of Current SSL Situation and Needs ............................................................................. 2 1.4 Concept of Cloud Based, SSL ............................................................................................................... 4 2. Strategic Foundation .......................................................................................................................... 5 2.1 Vision and Strategy ................................................................................................................................. 5 2.2 Organizational Context for SSL .......................................................................................................... 7 2.3 SSL Program Mission and Goals ........................................................................................................ 8 2.4 Strengths, Weaknesses, Opportunities, Challenges ................................................................... 9 3. Technical and Organizational Design for SSL ..........................................................................12 3.1 IT and GIS Technical Requirements and Trends ...................................................................... 12 3.2 GIS Design 13 3.3 Organizational Requirements and Challenges .......................................................................... 21 3.4 GIS Organizational and Management Structure ....................................................................... 21 4. Major Strategic Initiatives ..............................................................................................................26 4.1 Elaboration of High-Level Goals ..................................................................................................... 26 4.2 Implementation Stages ...................................................................................................................... 27 4.3 Cost Projections .........................................................................Error! Bookmark not defined. 5. Business Case for SSL .......................................................................................................................32 5.1 SSL Business Case Premise ............................................................................................................... 32 5.2 SSL Business Drivers ........................................................................................................................... 33 5.3 SSL Benefits 33 6. Conclusions..........................................................................................................................................39
The Wallace Corporation
SSL Strategic Plan, FINAL
March 19, 2014
List of Figures and Tables

Figures Figure 1: Technical Areas for GIS Architecture Design .................................................................................................... 13 Figure 2: Recommended Stage 1 GIS Configuration........................................................................................................167 Figure 3: Recommended Enterprise GIS Configuration in Stage 2.............................................................................. 19 Tables Table 1: Relationship of GIS SSL with VHEA Strategic Goals ............................................................................................ 6 Table 2: VHEA Office/Departmental Responsibility and Potential Role for GIS ...................................................... 7 Table 3: Strengths, Weaknesses, Opportunities, and Challenges Impacting Statewide GIS Development. 10 Table 5: Recommended Enterprise Statewide GIS Configuration Established in Stage 1 ................................ 15 Table 6: Recommended Enterprise Statewide GIS Configuration in Stage 2 ......................................................... 17 Table 7: Organizational Structure for Statewide GIS SSL Management System ................................................... 19 Table 8: GIS Staffing/Resourcing Recommendations ....................................................................................................... 22 Table 9: Major Actions & Milestones for 5-Year GIS Program Development and Deployment....................... 26 Table 10: Multi-year GIS Cost Projections for Statewide GIS Development and Operation ............................. 28 Table 11: Categories of GIS Benefits ........................................................................................................................................ 31 Table 12: Potential GIS Benefits for Clients and Service Providers ............................................................................ 33
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1. INTRODUCTION
1.1 Project Background and Objectives
The Wallace Corporation has initiated a Statewide Supportive Service Locator (SSL) project based on Geographic Information Systems technology which includes a strategic plan and implementation plan. This project is designed to provide supportive service locating operations in a very user-friendly environment. The system will define a path for an effective and efficient method of joining clients with supportive services through a Web-based GIS locator. This application will benefit all individuals and their families seeking services and the organizations providing the assistance. A Geographic Information System (GIS) is defined as an information system that is used to input, store, retrieve, manipulate, analyze and output geographically referenced data (location-based), in order to support decision making for planning and management of land use, natural resources, environment, transportation, urban facilities, and other administrative details. The purpose of the GIS SSL Strategic Plan is to assert a holistic approach towards the use of GIS technology for the SSL and to establish a unified vision for the organization to further invest in Cloud Based GIS technology in an effective, efficient, and coordinated manner. This project is being led by the Department of Information Technology and the Geospatial Manager of The Wallace Corporation. The project objectives are to conduct and prepare: Inventory of current GIS status and technology resources (establishes baseline for project) SSL business requirements and needs (basis for technical and organizational design) Technical and organizational design for the SSL System (foundation for planning) Strategic Plan and Business Case (defines long-term vision, goals, justification for investment, and basis for implementation planning) Implementation plan (detailed roadmap, costs, and management practices for long-term and short-term GIS SSL development and operation) This report is the main project deliverable for Phase 2, the Supportive Service Locator (SSL) and Management System Strategic Plan. This Strategic Plan is intended to define a long-term picture of and strategy for the future Statewide GIS Supportive Service Locator System and provide a foundation for the more detailed implementation planning to be carried out in Phase 3 of this project. This Strategic Plan also includes several other critical parts that add to the long-term strategic foundation: a) a technical and organizational design for Statewide GIS SSL System and b) a business case justifying development and investment of funding for the SSL System.
1.2 Purpose and Context for Strategic Planning

Strategic planning is essential for long-term success of any major technology initiative that will require a significant investment of time and resources. This Strategic Plan establishes a long-term path for a SSL development and operation. It serves as the compass which guides the overall SSL development activities and creates the strategic platform for organizing specific implementation work. The mission and goals create a firm foundation for specific SSL implementation activities that will be described in Phase 3 of this planning project.
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This Strategic Plan includes the major sections summarized below: Section 1, Introduction, presents information about the background of this planning project, an overview of the SSL System and needs, explains strategic planning concepts, context for this plan, and summarizes this plan's content. Section 2, Strategic Foundation, presents the core contents of the strategic plan including a vision, mission, and high-level goals which together establish a future target and path for the Statewide GIS SSL System development and deployment. Section 3, Technical and Organizational Design for the SSL System, explains requirements and presents recommendations for the SSL technological and organizational components. The technical architecture paints a high-level picture of the system configuration, data, organizational structure, and management elements that work together for a successful SSL System. Section 4, Major Strategic Initiatives, elaborates on the high-level goals, explains major initiatives that address SSL System needs, presents multi-year timing and phasing, and cost projections. Section 5, Business Case for a SSL System, describes GIS-related business drivers, potential benefits, and a justification for moving ahead with the SSL System development
1.3 Overview of Current GIS SSL Situation and Needs

A Geographic Information System (GIS) is proven technology that has been in use for several decades by many organizations as a decision support tool and information management system. GIS provides the capability to collect, manage, manipulate, analyze, and distribute information that is tied to a location, and layers that information in a map-based environment to provide a better visual image of location, patterns and relationships. GIS is enabling and core technology that touches numerous business processes, systems, data, and other applications. As such, it is an integral part of the computing infrastructure that contributes to the success of The Wallace Corporations service delivery and operations. This GIS Strategic Plan will serve as a road map for the next five years allowing the SSL System to better leverage its GIS investments and to ensure future priorities for Cloud Based GIS technology and related business processes that are aligned with agency objectives. The implementation portion of the GIS Strategic Plan consists of a standard development and deployment methodology that will, when complete, achieve an enterprise GIS for the system. The five phase approach consists of the following:

Deliverables Return on Investment Financing Strategy Contract Support Project Staffing Staffing Recommendations Risks Limitations
Governments depend on data to provide services to the community. Interestingly, a large majority of this data is location-based. Computer systems that can manage location-based information provide a unique geographic and competitive advantage. There is wide understanding and acceptance within The Wallace Corporation that a Geographic Information System (GIS) -a proven information technology, is essential to delivering a broad spectrum of services involving location-based information. This document represents a road map in the form a five year Strategic Plan for the SSL.
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The Wallace Corporation in partnership with Veterans Housing & Employment Assistance (VHEA), NFP assessed the need for a SSL System, including methods of current management, use and needs. This Phase 1 work involved extensive information gathering from many service providers, including government agencies, community based organizations, and other selected supportive service contributors. Some essential results from this assessment are summarized below: Direct use of resources to individuals can be impeded by lack of relevant information available. The current service data is highly disjointed; there is a need for a centralized data warehouse. The process of service providers depends on stagnate, geographic information data but there remains a significant gap between current use and potential of a SSL to address these inefficiencies. The assessment identified more than 20 potential categories that could support service providers needs and be used to derive major benefits for all users. There are important obstacles and limitations preventing full use and realization of potential benefits from a SSL. Among these problems: data content quality, currency and availability, severe limitations in access to location based solutions, barriers to multi-institutional coordination and information sharing, and poor awareness of SSL opportunities by senior management. These obstacles are not a reflection of staff performance or inappropriate use of existing tools. Rather, they are the result of issues of resource allocation and organizational structure which can be effectively addressed through the recommendations in this plan. This Strategic Plan will address all these areas in a 5-year, incremental approach for a SSL program deployment and provide a strong business case for moving ahead.
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1.4 Concept of Cloud Based, Statewide GIS Supportive Service Locator System
This Strategic Plan calls for the development of a SSL System that follows concepts of "Cloud Based GIS" the following key themes establish the foundation: In cloud computing, the word cloud (also phrased as "the cloud") is used as a metaphor for "the Internet," so the phrase cloud computing means "a type of Internet-based computing," where different services -- such as servers, storage and applications -- are delivered to an organization's computers and devices through the Internet. A geographic information system (GIS) integrates hardware, software, and data for capturing, managing, analyzing, and displaying all forms of geographically referenced information. GIS allows us to view, understand, question, interpret, and visualize data in many ways that reveal relationships, patterns, and trends in the form of maps, globes, reports, and charts. A GIS helps you answer questions and solve problems by looking at your data in a way that is quickly understood and easily shared. GIS technology can be integrated into any enterprise information system framework. Cloud-based GIS services focuses on individual needs and cross-organizational sharing of resources through an interactive web-based mapping platform GIS Locator and Management System is one part of VHEAs overall information technology architecture with adherence to applicable IT policies and standards for all parties Integration between the SSL and other, non-GIS, systems and databases GIS data and resources viewed as valuable assets are properly maintained so their value and quality is sustained and enhanced Collaboration among all GIS or SSL users and effective partnerships with external public sector agencies, non-profit organizations, and the private sector Improved location-based services to citizens, organizations, and all visitors of the webbased portal Improvements in the infrastructure of all agencies, to enhance access to information and location-based analytics to better serve the community. Sound management, policies, and standards that ensure a valuable, efficient Statewide GIS SSL System
The SSL System will be effectively managed providing access to GIS data, services, and products for all pertinent agencies, organizations, and institutions. An accessible SSL System will build on current collaboration with external organizations to share data and resources, provide enhanced services in a high quality and cost-effective manner. There is also a focus on providing better access to information for the community based organizations, service providers and the general public.
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2. STRATEGIC FOUNDATION
This section presents four main components of the strategic plan which establish the necessary context for the SSL System implementation: The Wallace Corporations vision, mission, and strategy Organizational context defining potential roles for SSL personnel and collaboration with external organizations Mission and high-level goals which characterize the desired future for an expanded Statewide GIS SSL Identification of Strengths, Weaknesses, Opportunities, and Challenges (SWOC) that identify advantages and conditions that should be taken into account in the SSL implementation
2.1 GIS Support for the SSL Vision and Strategy

The Wallace Corporation exists to restore dignity and provide purpose to those less fortunate. That vision is elaborated in the Strategic Plan which establishes priorities for the period 2014 to 2019. The mission and vision statements from this plan are:
The Wallace Corporation Mission Statement:

The mission of The Wallace Corporation is to inspire communities through promoting access to support services by using spatially related information in an effective way. We assist in maintaining and enhancing a disenfranchised individuals support network and economic well-being. The Wallace Corporation makes certain their families thrive, living in harmony with other supportive neighbors, while they endeavor to attain personal growth and enhance life skills, in order to re-establish themselves as active members of their community and regain self-sufficiency in their lives through empowerment.
The Wallace Corporation Vision Statement:

The Wallace Corporation delivers a human being to their desired destination by providing the access point to geospatial information, an automated system for managing and analyzing information with a spatial reference guiding them to the specific services needed. The advanced technology makes a significant difference to lives in the real world by ensuring every individual and their families obtain the best level of care available. Major goals described in the SSL Strategic Plan include: Goal 1: Infrastructure Ensure The Wallace Corporation develops a new website that fosters a quality community, supports a strong supportive service end use and meets the needs of current and future users. Goal 2: Development Ensure that plans and policies are in place to attract and create well-planned highquality, stable, and permanent SSL access points. Goal 3: Fiscal Health Ensure that the SSL Systems fiscal health is strong with sound financial policies and economically diverse funding solutions.
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Goal 4: Supportive Services Provide access to supportive services to ensure the safety and health of the community through quality assistance to individuals. Goal 5: Multi Institutional Collaboration Deliver quality services to meet community needs in partnership with an array of committed agencies and organizations assuring that the SSL System is sufficiently applied by trained staff and well equipped overall. Goal 6: Quality of Life Provide quality of life services to meet community needs, assuring that there are strong relationships with all sectors of the community and ample opportunities for citizen engagement.
The SSL System is a tool that can directly support each of these goals by providing tools to efficiently manage geographically distributed information, provide services to its citizens and organizations distributed throughout its area attract new clients to already existing service providers, and to ensure a high quality of life. Table 1 provides a general picture of the relationship of the strategic goals with GIS SSL System. Table 1: Relationship of GIS SSL with Wallace Co. Strategic Goals
SSL Strategic Goal Goal 1: Infrastructure GIS Relationship and Support
Infrastructure management is a key focus of the SSL. Identified applications call for the use of GIS data and technology to support the effective planning, design, development, and ongoing operation of the portal. GIS provides information and technology tools needed to support web infrastructure planning and design, and efficient maintenance that will provide for long-term operation and delivery of an efficient cloud based supportive service locator system. In its substantial use in many disciplines, GIS technology has been a valuable tool that supports local, state, and federal government, private sector, and many other organizations and institutions. The SSL System can provide personnel with easily accessible tools to answer questions from prospective clients about opportunities and locations to access supportive services. In addition, the SSL may be used to provide Web-based access to maps and information to help visitors to the specific service provider selected. GIS is also a powerful tool that can be used to streamline the review processes of service providers by means of accountability reporting. Finally, GIS has proven its value to support wise, effective long-range decisions that will assist to sustain a high quality of life for all clients that interact with the SSL System. As described in the business case portion of this strategic plan (see Section 5), a SSL will deliver a range of tangible and intangible benefits that contributes to the systems fiscal health. Among these benefits are major staff efficiency gains for existing service providers, opportunities for avoiding future staff and operational costs, revenue enhancements, cost savings for funded service providers, and cost sharing through partnerships with external organizations. Service providers will benefit from the use of geographic information and analysis to connect clients with organizations. GIS excels in its support both for emergency and public outreach as well as the strategic side of communication and response. A properly implemented SSL System throughout the State will improve each organizations ability to respond to emergency situations and meet public support challenges. The SSL can directly respond to organizations goals for improved client/citizen service and responsiveness to requests for information and supportive services. The primary focus is on delivering better information, in a geographically oriented manner to clients that will allow them to assess current status and make informed location-based decisions and responses on actions. For the Service Provider community, this also includes streamlined procedures for review and decisions on areas with the greatest need. Also, the web-based GIS SSL System can be combined with general online tools to provide the public and service provider community with easy to access information, reports and services. Sustaining and improving quality of life for the SSL clients is at the heart of this project. In addition to providing access to supportive services in a user friendly way, the SSL System can be used to guide planning and operation of local amenities that contribute to quality of life including treatment and outreach
Goal 2: Development
Goal 3: Fiscal Health
Goal 4: Supportive Services
Goal 5: Multi Institutional Collaboration
Goal 6: Quality of Life
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initiatives, community development projects, and special events. In addition, Web-based GIS applications with public access can enhance tools for individuals and organizations to learn of and participate in many types of social impact programs.
2.2 Organizational Context for Statewide GIS Supportive Service Locator

A SSL System will provide information to significantly assist community based organizations, and other external partnerships. A fundamental theme for the SSL System is to enhance access by all users and to increase collaboration with external organizations. Table 2 underscores the potential role the SSL can play for nearly all organizations. Table 2: Wallace Corporation Office/Departmental Responsibility and Potential Role for GIS SSL
Wallace Co./ Department/ Organization Responsibilities Wallace Co. Organizations: departments, and
The Wallace Co. Geospatial Project Manager is responsible for directing and providing guidance in the implementation of the mandates of the GIS SSL Council. In addition to oversight of Wallace Co. operations and direction of projects, activities include management of information, development, and executive responsibilities. Significance of GIS SSL: GIS can play an important role in delivering information and specific products that directly support external organizations and individuals seeking supportive services. This includes a) customized response to information requests from the public and organizations that benefit from a map view or geographic statistics, b) accessing map and geographic information to support developmental projects, c) providing geographically referenced data for status and performance reporting useful for executive decision making, d) preparation of information for government officials and council to support policy and legislative decisions. Also, an interface between GIS and Wallace Co. Web services can augment existing e-gov tools and provide the public and other organizations with needed information. The Department is responsible for all information technology policy and management; which includes providing administrative overview, guidance, and foundation in the areas of planning, recommending, installing, and supporting of all computing and communication resources for Wallace Co. offices and facilities. Significance of GIS SSL: With its information technology responsibility for all of the Wallace Co., the Department has a role in supporting GIS SSL development and operation in coordination with user organizations. This includes support in procurement, set-up, and operation of hardware, software, and networks for GIS SSL operation. Also, there is an important oversight role to ensure that GIS applications and databases comply properly with IT standards and policies. In addition, the Department has a role in the design, configuration, and operation of interfaces between GIS, website, and other supported applications and databases.
Geospatial Project Manager
Information Technology Department (IT)
External Organizations: Federal, State, Local GIS Departments, Community-Based Organizations and Service Providers
The Wallace Co. mission is to manage the GIS system, data and provide mapping and GIS services for all GIS SSL System partners. The GIS (ESRI ArcGIS software) supports a database that includes parcels, governmental and administrative district boundaries, transportation centerlines, address information, and other data layers. The Wallace Co., various government agencies, and other organizations have shared GIS data for several years including road centerline data, address, and land use data etc.
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2.3 GIS Program Mission and Goals

The mission statement and set of high-level goals serve as the root of the strategic plan by defining, in concise terms, the overall purpose and future direction for the SSL System. Mission Statement for the SSL Program: The GIS Supportive Service Locator and Management System will provide high quality, secure, comprehensive, and easily accessible location-based geographic information and efficient access to services that support all individuals in need, organizations, its partners, the local community, and the general public. The SSL will be used to enhance client service, support sustainable growth, and to assist in maintaining an exceptional quality of life. Implementation activities defined in the Phase 3 Implementation Plan will focus on the following highlevel goals each of which addresses a technical or non-technical area important for the SSL System development: 1. Formalize the SSL organizational structure and management roles, encourage multiinstitutional coordination, facilitate data and resource sharing, and put in place formal oversight. 2. Arrange GIS database design and formalize data content and quality standards as a basis for more effective database maintenance and access. 3. Establish GIS data maintenance tools and procedures, complete development of high-priority data, and continue adding to and improving the quality of existing GIS data. 4. Identify a range of funding sources and put in place a sustained financing approach to provide necessary resources for development and ongoing operations. 5. Enhance GIS technology infrastructure (hardware, networks, software) to support broader, more flexible, and secure GIS access by all users and by the public and service provider community. 6. Develop and deploy an expanded set of easily accessible web-based GIS applications that address the needs of all users. 7. Develop a user friendly portal as basis for access to the SSL System. 8. Expand and formalize as necessary collaboration partnerships with external organizations. 9. Provide effective training and education and put in place a promotional program to increase competency and support for the GIS SSL and awareness of its benefits.
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2.4 Strengths, Weaknesses, Opportunities, Challenges

An evaluation of Strengths, Weaknesses, Opportunities, and Challenges (SWOC) supports strategic planning by concisely defining the current state along with a focus on future direction. This SWOC evaluation, prepared by the Wallace Co. project team, identifies internal and external conditions, advantages, and barriers that must be addressed in GIS SSL System implementation. The results of this SWOC evaluation, in Table 3, provide a starting point for defining a strategic mission and goals as well as providing a basis for implementation planning (in Phase 3).
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Table 3: Strengths, Weaknesses, Opportunities, and Challenges Impacting Statewide GIS SSL Development
Positive Factors
Strengths:
Existing GIS management and data provides the basic foundation for GIS SSL System coordination Existing knowledgeable GIS technical staff and users GIS SSL technical architecture uses ESRI software stable firm and leader in the GIS industry GIS database and maintenance procedures provides for large part of GIS user needs Advances in GIS software providing more effective Web-based applications for geographic data viewing, analysis, and integration Data sharing with external organizations supports cost-effective access to high-priority data (e.g., orthoimagery) Established regional and national community of local government GIS supports business case and provides models for a Nationwide GIS SSL System
Negative Factors
Weaknesses:
Limited current use of GIS and lack of understanding and awareness of potential GIS applications and benefits (by external organizations and staff) Current GIS configuration (personal geodatabases, desktop licenses) limits access and expansion opportunity for external organizations Insufficient collaboration and information sharing presents barriers for multi-institutional GIS applications There is a need for significant improvements in accurate database content and quality to fully respond to application and benefit opportunities Current budget limitations impact availability of funds for SSL Current IT environment for Web-based and wireless access limits SSL access for rural areas
Opportunities:
State of Illinoiss geographic profile (large area with substantial undeveloped land) underscores the need for more effective supportive service integration Long-term prospects for sustainable quality of life is the primary driver for Statewide GIS SSL System Low level of current GIS use gives huge opportunity for expanded use and benefits There is strong business case, as evidenced by over 100 geographically-related processes, for expanded use of a Cloud-based GIS driven SSL Current, databases is the foundation for key improvements and expanded SSL applications Well-managed GIS in the Cloud configuration provides potential for effective allocation of network resources for GIS SSL System New technology tools and procedures lower costs for GIS database compilation and maintenance Expanded information sharing and project/cost collaboration with external organizations Professional and industry associations are potential allies in garnering support and creati ng heightened awareness for the SSL System Advances in GIS software and computing infrastructure providing platforms for more flexible, powerful, and easy-to-use GIS applications Decreases in cost for GIS data capture and expanded sources of geographic data Enterprise licensing for ESRI software and services provides cost-effective approach for software access as the number of GIS users increases Better leveraging of available GIS training and professional development sources and programs including Web-based training, mentoring Innovative funding sources and financing mechanisms can be leveraged to support the SSL System and lessen the need for new general fund allocations Use of Web-based GIS services to improve availability and use of existing GIS data
Challenges:
Rapidly changing and evolving technologycomplicates the ability to adapt and manage Current economic conditions impact availability of resources to support the SSL System Increased demands by the public for information from government agencies and other organizations create potential role for SSL System (but also an opportunity) Resistance to change in workflow and technology can inhibit necessary adoption and use of SSL System Creating and sustaining official awareness of SSL applications and benefits Geographic disparity in resources limits SSL System development and operation in low-resourced areas Putting in place and sustaining participation and support by community based organizations, government agencies, eternal groups and users Creating an environment with policies that encourage and enable sharing of geographic information Establishing technical environment and processes for integration between GIS and other potential key systems Establishing awareness and keeping the interest and support from senior
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Positive Factors
Statewide GIS SSL System success in other areas supports business case and presents model for National GIS SSL expansion officials
Negative Factors
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3. TECHNICAL AND ORGANIZATIONAL DESIGN FOR STATEWIDE GIS SSL SYSTEM

3.1 IT and GIS Technical Requirements and Trends Strategic planning implies a long-term view with an ability to channel GIS enhancements and expansion in a way that anticipates and takes advantage of changes in technology and the GIS industry. The pace of technology change and the dynamic nature of IT and GIS make it challenging to predict specific developments. One can examine trends and prepare a multi-year plan that takes likely changes into account and creates an environment for effective technology monitoring and response to new techniques, practices, and products. Five main technological trends are impacting information technology and GIS. Trend 1: Pervasive, High-Performance Computing: Continued dramatic increases in the performance of computers, decreases in their size, and greater options in their physical format and adaptability to different user environments. This drives the wide availability of computers of different types and forms (traditional and nontraditional) any place and any time including expanded field and mobile use and Web-based access by the public. Trend 2: Digital Connectivity: Increasing capabilities and infrastructure to transmit digital information over large areas at increasingly higher speeds in wired and wireless modes, including advances in Web-based environments (including private GIS service platforms like Google Earth and Bing Maps) for discovery and access to geographic information. Advances in computing and broadband digital access supports new advances in mobile GIS, remote hosting of GIS services and data, and cloud computing giving flexible options for GIS user organizations. Trend 3: Geographic Data Capture and Compilation: More efficient and less expensive methods of spatial information capture and processing and an increasing array of sources for geographic information provide GIS users with a larger number of options in building GIS databases. Improvements in packaged GIS software continue to deliver more efficient tools for GIS database maintenance and quality control. Increases in the number of sources and resolution of earth imagery (satellite and aircraft scanners), GPS data collection tools, orthoimage production, LiDAR capture for DEM generation, geocoding and map conversion. Trend 4: Geographic Data Processing, Management and Visualization: More sophisticated and powerful tools and systems to manage geographic data and to convey meaning through maps, charts, pictures, models, reports and other visualization forms, with an increase in the tools for management of 3D and time-series spatial data. Trend 5: Standards and Open Systems: Technical standards (formal or de facto) influencing operating systems, network technology, application software, and data format that promote interoperability, consistency, and common interfaces. As these standards drive the industry, they become the basis for products and practices that support and enable interoperability and make it easier for people and applications to access and use information from multiple sources. Standards also provide a basis for more flexible sharing of geographic information and system/database integration. Emerging open source GIS software products provide users with additional, low cost options for GIS applications. Complementing these technology trends are organizational and management developments that have characterized GIS implementation and operation of GIS programs in multi-faceted agencies across the USA and Canada for many years: Strong move towards enterprise multi-institutional Geospatial programs with centralized (cloud based) coordination and management
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GIS being embraced (through organizational structure and management policies) as one key element of information technology architecture as a means to promote standards, efficient use and management of computing infrastructure, effective IT/GIS support and service delivery, and integration of enterprise systems to access supportive services More extensive use of partnerships and collaboration with outside organizations to reduce and share costs, increase availability of geo spatial data, and enhance access by a larger GIS user community Incorporation of GIS tools in strategies for Web-based information and e-government services
3.2 Statewide GIS SSL Design

This section provides recommendations on a GIS design for a Statewide GIS SSL Management System specially addressing two essential areas: 1. The technical system design covering the components identified in Figure 1, the physical infrastructure (computer hardware and networks), GIS data and metadata, packaged GIS software, and custom applications built on top of the infrastructure, data, and software. Figure 1: Technical Areas for GIS Architecture Design
2. The organizational and management structure required to implement and manage a Statewide GIS SSL System addressing organizational structure, staff roles, and management/coordination policies and procedures As described in Section 4, the full Statewide GIS System will evolve over a 5-year period taking advantage of current GIS resources and strengths, incrementally implementing improvements (with interim benefits), and culminating in a mature SSL System that delivers high-quality data and services responding to the needs of users.
3.2.1 System Infrastructure, Software, and Application Assumptions

GIS software and custom applications must support the following major functional needs of users: Access of GIS from a range of computer platforms and device types (in the office and in the field) including desktop computers, laptop/notebook computers, tablets and smart phones.
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High-speed wired network access from fixed locations and an increasing access to wide area wireless connections. System architecture that allows both local data storage and processing (desktop environment) and a web-based configuration supporting both central and distributed management of data and services). Tools and easy-to-use applications for capture of GIS data, including data collection and processing, capture of data from aerial images, GIS data conversion from existing database sources, etc. Flexible integration of non-map sources of data with GIS data and applications. Web-based SSL interfaces and tools with the ability to combine locally managed data with any external Web-based service. Full integration of GIS software with database management software allowing handling of spatial data and non-spatial data (alpha-numeric, vector, image, XML) with all needed functionality for database administration (e.g., security, back-up, performance monitoring). Improved support for cartographic design and presentation allowing for easily generated standard and custom map displays with a move from hard copy static maps toward generation and access to near "on-demand", "softcopy" maps. A full set of functions for spatial analysis which can be adapted for a wide range of analysis applications (e.g., overlay modeling, network analysis, service area/district analysis, a range of spatial statistical analysis tools). Easy-to-use tools for customizing the user interface and more complex application development Ability to embed GIS functionality and data in non-GIS applications through access to GIS objects. Robust data, system, and network security with appropriate controls to eliminate unauthorized access or accidental loss or corruption of data.
3.2.2 Geospatial Data Requirements

Realizing the SSL System goals is dependent on actions that fulfill the following geographic data needs of the GIS user community: Storage and management of different forms of spatial data in a way that permits transparent access and integration (vector map data, image layers, address data, etc.) regardless of format or coordinate system. A software and database architecture that supports the creation and management of properties and rules of GIS data features (e.g., spatial and connectivity constraints, attribute domains, boundary relationships, etc.) and more efficient quality control. Refinement database design and organization of GIS data moving toward a full cloud webbased database environment using a robust relational database management. Useful, practical geographic data content, format, and quality standards that provide a consistent basis for ongoing database development, quality improvements, consistency, and support for flexible data access and sharing. Clear, useful metadata standards with effective tools and procedures for capturing, maintaining, and accessing metadata regardless of software environment.
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Completed GIS SSL database that corrects existing data quality problems and adds key data sets needed to support a wide range of applications and needs. Capture and access to a wide range of non-map geographically referenced data sources (text documents, forms, site photos, drawings, external Web sources), integrated with GIS, to support numerous geographic information management applications.
3.2.3 Overall GIS Technical Architecture and Geodatabase Design

The GIS SSL configuration will consist of a dedicated GIS cloud server license and database. The server hardware, software, and database administration will be managed by Wallace Co.s IT Department. Standards and explicit rules for GIS feature classes will be instituted. This includes ensuring full consistency in datum parameters, spatial tolerances, spatial and connectivity rules, database domains, default symbology, and other parameters and controls that can be established with ArcGIS software. As described in Section 4, we recommend a planned server in the cloud-based GIS with Web-based access. These recommended Stage 1 actions include: Design of the GIS database that includes organization of geodatabase and feature classes including establishing database rules and content/format/quality standards. Also, this Stage involves an Enterprise Geodatabase. Acquisition of additional GIS desktop licenses to expand access for key users. Design and configure GIS attribute schemasto include necessary data attributes, unique IDs primary keys for all features), foreign keys for external databases (i.e., unique IDs for records stored in external data tables). Design and implementation of a standards-based metadata schema and use of ArcGIS tools for metadata managementenabling maximum use for automated processes for metadata update as the GIS database is updated. Institution of a robust and documented workflow including tools for GIS database maintenance Set-up integration (semi-automated scheduled) batch data transfer between the GIS and other databases. Set-up and deploy GIS integration for the SSL. The recommended Stage 1 configuration is depicted in Figure 2
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Figure 2: Recommended Stage 1 GIS Configuration
The main components of this Stage 1 configuration are described in Table 5.
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Table 5: Recommended Enterprise GIS SSL Configuration Established in Stage 1

A. Dedicated Cloud ArcGIS dedicated server in a cloud Based Server
Centralized GIS database with an Enterprise Geodatabase design with a current organized coordinated configuration used to support data management and applications. The Centralized GIS database also includes attribute data files, well-organized metadata, raster-based orthoimagery, and documents (e.g., scanned and indexed drawings, hyperlinks, and documents). The Enterprise Geodatabase environment is used for database editing by selected people with access to editing privileges. Also an automatic batch data replication process will be set-up for frequent data refresh from an SDE environment to the Enterprise Geodatabase. Access by users with ArcGIS desktop software. Includes existing licenses now being used by selected Wallace Co. partners and additional licenses to be acquired. Anticipated additional licenses* include: - additional desktop ArcView licenses (single use) - ArcView desktop Extension - ArcInfo desktop (single use) - ArcView runtime license *It is likely that some of these licenses will be purchased before the beginning of the planned development Stage 1(April, 2014). Note: There is an option for Wallace Co. to consolidate licenses under one ESRI customer ID and possibly to configure more of the current and planned licenses for concurrent access. ESRI Server in a Cloud management software operating on a production and test environment. Batch process set-up to store selected GIS data as Shapefiles for use with ESRI server software.
B. Central GIS Database
C. Desktop ArcGIS Access on VHEA LAN
E. Maintenance Connection
In Stage 2, we recommend a major GIS configuration that will drive the physical, software, and database configurationwith the objective of seamless access and performance and providing the necessary technical platform to deploy a wide range of applications. This recommended configuration is depicted in Figure 3.
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Figure 3: Recommended Enterprise GIS Configuration in Stage 2
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The Stage 2 technical design shown in Figure 3 establishes the basic structure for an enterprise GIS SSL System that will be refined and upgraded in Stage 3 and beyond. It sets up a server-centric model with new GIS software (ArcGIS for Server) with full Web access. It also makes use of the more powerful GIS Server in the Cloud geodatabase model with the Enterprise geodatabase structure established in Stage 1. This configuration will require both hardware and software upgrades. On the software side, there is a recommendation to purchase an Enterprise GIS software license from ESRI which gives unlimited access to the most commonly needed server and desktop software as well as providing a variety of support services. The main components of the high-level system architecture are described in Table 6. Table 6: Recommended Enterprise GIS SSL Configuration in Stage 2
A. GIS Server in Cloud Environment
Recommendation calls for the operation of ArcGIS for Server software on the Wallace Co.s Cloud environment in which multiple virtual servers are established and configured for GIS server functions (database, Web, applications). In this Phase, the recommendation is for the Wallace Co. to purchase an enterprise GIS software license from ESRI which provides for full use and maintenance of the most commonly needed server and desktop software packages. Centralized GIS database with an improved design with current personal geodatabases organized into enterprise geodatabase(s) with Server. Central GIS database also includes attribute data files, wellorganized metadata, raster-based orthoimagery, and documents (e.g., scanned and indexed drawings, hyperlinks and documents). The database will be expanded and improved from Stage 1 with additional data components and data quality improvements. Access by selected staff with ArcGIS desktop software. Includes existing licenses being used by selected Wallace Co. offices. With the operation of server-based GIS software (ArcGIS Server in the Cloud), there may be an opportunity to reduce some desktop licenses for users who mainly need query and display capabilities (through Web browser). Maintenance Connection asset management software operating on dedicated Windows server or possibly, in this Phase, configured as part of the Wallace Co.s Virtual Server environment. In Stage 2, the interface is upgraded from the Stage 1 batch process to use the Maintenance Connection direct viewerdirectly accessing data on the Wallace Co.s GIS server.
B. Central GIS Database
C. Desktop ArcGIS Access d. Maintenance Connection Interface
Server-based Web GIS software in this Phase will provide for field-based access from vehicles and hand-held devices (tablet computers, smart phones) which are configured with GIS software and E. Field and Mobile applications designed for mobile use. This mobile use may be in "disconnected mode" (standalone GIS Access operation without network connection) or through a direct wireless connection using available cell network 3G/4G or services.
F. External Web GIS Services: There are two main options for setting up Web GIS applications for external and public access: G1-Wallace Co. maintained Web server configured with firewall with connection to the main GIS server and G2Use of a hosted server in a cloud which an external organization provides for external hosting of data and applications and Web-access. F1. Wallace Co. Maintained Web Server F2. External Web Server
A dedicated Windows Web Server is configured with a firewall and connection to the main GIS Server in a Cloud providing access to selected Web services by the public or any external organization. Access would be provided via any standard Web browser with or without use of locally configured Web GIS viewer software. Public and external Web GIS using an external hosted service (e.g. ArcGIS Online) to provide access to maps and interactive GIS query applications). This option will require periodic upload of updated GIS data and may require subscription fees.
In Stage 3, the system configuration will not be changed significantly from that proposed for Stage 2 (see Figure 3). There will likely be some hardware (server) upgrades and installation of additional software under the ESRI enterprise license.
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3.3 Organizational Requirements and Challenges

The future SSL System organizational and management structure must meet the following issues and challenges: Effective collaboration among all Wallace Co. partners in the GIS SSL development. Clear oversight and management roles with adequate authority to approve SSL standards and policies and make resource decisions that support Statewide GIS SSL goals. Creating and maintaining awareness and support from senior elected and executive officials about the SSL System benefits and needs and the progress with SSL development. Increase of information sharing, project collaboration, and joint resourcing of GIS initiatives with external organizations where there are clear mutual benefits and opportunities for benefits. Establish a stable base of funding and a financing approach that delivers necessary resources for implementation and ongoing operations in a manner that minimizes need for new general fund allocations. Formalizing central GIS management, organizational relationships with organizations, and formalization of policies that govern SSL System operations. user
Enhancement and expansion of GIS and SSL education and training opportunities for technical staff and users.
3.4 Statewide GIS SSL System Organizational and Management Structure 3.4.1 Proposed Organizational Structure
The recommended organizational structure for the Statewide GIS SSL Management System is depicted in Table 7. This structure builds on the current structure now in place but formalizes it and adds certain organizational elements. The recommendation calls for establishing this structure in Stage 1 and refining it in subsequent phases.
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Table 7: Organizational Structure for Statewide GIS SSL Management System
GIS Governance Entity
Description
This Section has main responsibility for administering the GIS database and software (in coordination with the Department of Information Technology) and for coordinating with GIS users in Wallace Co. Departments and Offices. Also, this section has other GIS coordination and management responsibilities: a) preparing and administering GIS operational policies and standards, b) maintenance of selected parts of the GIS database (with support from users), c) database quality control, d) managing development and deployment of GIS software and applications, e) coordination with external organizations, f) GIS vendor/consultant contract management, g) leading/coordinating Technical Committee, h) status monitoring and reporting and communications with Oversight/Policy Body. It is recommended that the Wallace Co. continue to play this role for coordination and management in Stage 1 and Stage 2. It is recommended that for Stage 3, an organizational change be considered that would establish the GIS SSL Management Office in the IT Department. This organizational position is consistent with the role of GIS as one element of the Wallace Co.s overall information technology environment with a requirement for service and support for users in all its Departments. This organizational model (GIS SSL management in the IT Department), follows an approach which, has become prevalent for enterprise GIS programs. This includes all Wallace Co. partnerships, in which GIS SSL users are organizationally located. Departments and divisions with major need and use of GIS will have formally designated GIS SSL liaisons who direct and support GIS or SSL use in their departments or divisions and who are the principle contacts with the other sections. These liaisons (along with other designated people) are members of the GIS SSL Technical Committee most importantly in the area of GIS database maintenance. This is a high-level body created to provide senior oversight for the Statewide GIS SSL System. Its membership is composed of senior managers and potentially an elected official. This body is established primarily to provide direction and approvals for SSL development and operation. It provides a forum for multiple Departments and Organizations to coordinate and reach consensus on GIS issues and decisions affecting all SSL users and relationships with external organizations. More specifically, this body will: a) comment on and approve plans, policies, and standards recommended by Technical Committee, b) review and provide input on budget requests and recommended funding options, c) reviewing and commenting on status reports submitted by the project managers, d) support in resolving conflicts and in encouraging consensus for collaboration on SSL related issues. The Technical Committee includes mid-level managers and technical or operations staff from the Wallace Co. or external organizations. This is a standing committee whose membership may be rotated or added to as necessary. It is led by the Wallace Co. Geospatial Project Manager. The primary purpose of this group to encourage and enable involvement from and coordination among Wallace Co., organizations, and institutions in important GIS development and operation topics and initiatives. The Geospatial Project Manager works closely with this Committee to get input on GIS plans, specifications, recommended policies, upcoming procurements, etc. Decisions are reached through a consensus process. The members of the current Strategic Planning Project team are a good starting point for assembling this committee. Temporary Work Groups are established as needed, by the Technical Committee, to work on and provide recommendations on specific SSL topics or activities. These Work Groups are focused on specific topics and are dissolved when their assignment is completed. Membership may include any Wallace Co. staff person but it also may include appropriate people from external organizations as well as vendors or consultants. Some possible examples of Work Groups are a) GIS database standards and re-design, b) web interface development, c) GIS application deployment. External organizations may include, potentially, any non-Wallace Co. organization with which GIS data may be shared, involved in some type of GIS-related project collaboration, or establish some other type of GIS coordination. These relationships may involve formal agreements or information coordination. The Wallace Co. Geospatial Project Manager has primary responsibility for managing these external organizations but the Technical Committee plays a role as well. Certain types of formal relationships and agreements with external organizations will require the approval of the Oversight/Policy Body.
A. SSL Management Office
B. Wallace Co. GIS Users
C. SSL Program Oversight/ Policy Body
D. GIS SSL Technical Committee
E. Temporary Work Groups
F. External Organization Partners
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3.4.2 GIS Management and Operational Policies

Current SSL management has already taken important steps in the preparation of formal policies that address key SSL operational areas. These policies, prepared by Wallace Co. are summarized in Table 8. These policies have not been formally mandated by the Wallace Co. Director of Information Technology or Council to be named but are accepted as best practices for the industry. For the purpose of this discussion, a policy is a formally stated rule that explains or directs required action or conduct for employees, consultants, contractors, interns or others working on the SSL System. A "standard" may be considered a type of policy in some cases but frequently, a GIS-related standard, defines an accepted data or product format, a system platform, or technology specifications. GIS policies often reference state requirements for adherence to or applicability of a defined standard. Policies that address aspects of the Statewide GIS SSL and Management System should follow basic principles of any formal Wallace Co. IT policy. GIS policies should: Be formally approved and mandated which includes approval by the recommended SSL Program Oversight and Policy Body after it is formed. Additional formal approval by the Wallace Co. Geospatial Project Manager is also recommended. Be clearly stated, communicated to, and easily accessible by all parties to which they apply. Not conflict with and should reference, when applicable, other policies, statutes or regulations, standards, or accepted practices in the industry. Be categorized and numbered for efficient management and there should be an efficient process for creation of new policies and revisions of existing policies. The current SSL system policies are mostly sufficient for continued operation in Stage 1 of the SSL System development but during Stage 1, some policy actions should be taken: 1. Formal approval of existing policies by the SSL and Management System Oversight and Policy Body 2. Creation of several additional policies that address technical and organizational aspects of an expanded Statewide GIS SSL and Management System including: - Purpose, responsibility, membership, and operational aspects for the SSL and Management System Oversight and Policy Body (should be established early in Stage 1). - Formal designation of the IT Department of Wallace Co. as the Statewide GIS SSL and Management System role of managing and coordinating all SSL System and activities. - Purpose, responsibility, membership, and operational aspects for the GIS SSL System Technical Committee (should be established early in Stage 1). - Roles of staff to support SSL database maintenance. - Policies stating applicability and adherence to critical technical standards (GIS software, database design and quality standards, metadata standards). - Approach and limitations on sharing data and collaborating on GIS projects with external organizations. In the longer term, in Stage 2, it is a good idea to create a "SSL Policies and Standards Manual" maintained in digital form and easily accessible, which provides a comprehensive reference to policies and standards
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specific to the SSL and Management System and other policies and standards that have a direct impact on the project (e.g., IT standards). An outline for such a manual is: A. Personnel and Professional Development: Policies that reference existing personnel policies, as well as any additional ones related to ethics and professional development that specifically relate to IT, GIS or the SSL. B. Standards Compliance: Policies that identify approved technical standards (e.g., data format) and clarify how these apply. C. Contract and Financial Management: Policies that define authority and procedures for budgeting, entering into contracts with private firms, and procedures for managing contracts. D. Project Coordination and Management: Policies that define requirements for project planning (e.g., for a database development project) and all elements of managing and monitoring progress, directing team activities, and project reporting. E. GIS Participation and Project Partnerships: Policies that define procedures and administrative instruments for identifying GIS users and participants (internal and external) and for entering into partnerships for joint project work with participating organizations. F. Data/Product Access and Sharing: Policies that govern access rights to the GIS, specific agreements for data sharing, data distribution limitations, and legal issues for data and product distribution. G. System Administration and Network Security: Policies that direct the use of technical tools, practices for system operation, system monitoring, network security and all aspects of system and database administration. H. User Support and Help Desk Services: Policies that define the nature of support provided by the SSL management, technical support staff or other designated parties and procedures through which, users access support or services. I. Data Maintenance Procedures and Responsibilities: Defines accepted policies for update of GIS data elements, specific procedures and responsibilities for carrying out the update and posting data for general access. Explain procedures for users to report data errors and problems found during routine GIS or SSL use. J. External Communications: Procedures and protocols that govern any external communications about the SSL System including contacts, collaboration with other agencies; media relations and formal press releases; participation in public communication forums; publications; and other external communication activities.
3.4.3 Staffing Requirements and Roles

Recommendations on short-term and long-term staffing to support the SSL project takes into account the need for allocated resources for SSL System management and coordination and for a range of technical and operational duties. There must be a Wallace Co. employee designated with the full-time role of Geospatial Manager. This person is the lead on managing SSL system operations, coordination and communication with users, staff support for the recommended GIS SSL Technical Committee and Policy/Oversight Body. This position also has key involvement in individual development initiatives (with other personnel, external organizations, vendors etc.), and is responsible for monitoring and reporting on status. While this person should have sound technical skills and understanding, the position is not primarily of a technical nature. It has more to do with organizational development, people, and project management.
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SSL System implementation and enhancement will require additional technical resources to support development and ongoing operations. It is important to make best use of existing personnel as well as non-traditional staffing options (e.g., contract, part-time, limited term or qualified student interns). Recommendations for staffing, over the 5-year period of this plan are summarized in Table 8. Table 8: GIS Staffing/Resourcing Recommendations
Staffing Role/ Position Geospatial Manager Geospatial Project Manager Development Stage/Fiscal Year Current and all future Fiscal Years Current and future Fiscal Years Stage 1 (Fiscal Year 2014) and future Fiscal Years Description and Recommended Approach/Source
For Stages 1 and Stage 2, assign existing GIS management, as the Statewide Manager. Maintain current staff of 1 technical personnel GIS Section. One existing person, in each GIS Departmental, Office, and Divisions (in some case) which are major users of GIS. This person sits in the GIS Technical Committee, communicates with the GIS Management Office, and oversees GIS activities in their Office. Time requirements will vary depending on the specific office but will average about 1 FTE. Allocated time from existing personnel in selected Wallace Co. offices to take part in GIS database maintenance in coordination with the GIS Management Office One or more interns with time equal to 1 to 1.5 FTEs. Source would be several regional colleges and universities with GIS and IT programs which provide undergraduate or graduate students with useful skills in areas of GIS database maintenance and quality control, GIS applications, and IT administration skills. While the potential exists for unpaid internships but the assumption should be for payment at an established hourly rate. New, full-time staff person, with education and previous job experience
GIS Departmental Liaisons
GIS Departmental Data Maintenance Support
Stage 2 (Fiscal Year 2015) and future Fiscal Years
GIS Student Interns
Stage 1 (Fiscal Year 2014) and future Fiscal Years
GIS System/Database Administrator GIS User Support/Application Developer
Stage 2 (mid Fiscal Year in the use of GIS and database (SQL Server) software, Windows 2015) and future Fiscal operating system administration, database design, and database Years
administration.
Stage 2 (mid Fiscal Year in the use of GIS and database (SQL Server) software, designing and 2016) and future Fiscal development GIS applications, providing support to GIS users, and Years
setting up and providing training.
New, full-time staff person, with education and previous job experience
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4. MAJOR STRATEGIC IMPLEMENTATION AREAS

This section introduces implementation areas that establish a framework for a five-year work program to accomplish the strategic goals presented in Section 3. The Implementation Plan will provide more detaildefining specific tasks under the main implementation areas summarized below: GIS project and program management (M): Covers all areas of ongoing planning, management, and administration of the SSL development and operations including standard status monitoring and reporting, communications with Technical Committee and Oversight Body, project planning and oversight, contract management, budgeting and financial tracking/reporting, and other required areas of management. Organizational and management structure and practices (O): Addresses all areas of organizational structure, management practices, staffing, policy creation and oversight, multiinstitutional coordination, and external partnership development and management Data and Website development or management (D): Covers all work associated with database design and organization, set-up of processes, web portal design, tools for improved data maintenance and quality control, improvements to existing GIS datasets, ongoing update of data, development of new datasets, and database administration work supporting highquality, efficient, and secure data access by users System configuration, software, or application development and operation (S): Includes all work associated with the design, installation, configuration, testing, monitoring, and tuning of GIS software, computer hardware, and networks. Also includes the design and development of web portal, custom GIS applications, and developing of external integration processes. Education, outreach, promotion, and training (E): Addresses preparation of materials, design, and execution of programs, presentations, sessions, etc. supporting all aspects of GIS and SSL orientation, awareness-building, education, training, and user support, live or online for users, technical personnel, and senior officials.
4.1 Elaboration of High-Level Goals

The high-level SSL System Development goals are re-stated below with additional information on their context and scope: 1. Enhance SSL System organizational structure to formalize management roles, encourage multiinstitutional coordination, facilitates data and resource sharing, and put in place formal oversight. Goal 1 Context and Scope: Wallace Co.s existing GIS program structure and management practices currently have many of the elements needed for future success of a SSL System but there are limitations that present obstacles for achieving strategic goals and realizing all potential benefits from the SSL technology. This plan includes strengthening and clarifying the roles of and relationship among existing Wallace Co. practices and other organizations. This Strategic Plan calls for the formation of several new organizational elements and policies that enable wider involvement and collaboration on SSL initiatives for all users, organizations and institutions. 2. Create GIS database design and formalize data content and quality standards as a basis for more effective database maintenance and access. Goal 2 Context and Scope: A GIS database must have good content and sound update procedures in place. There are significant opportunities to make certain efficiency for GIS database maintenance and a range of applications are designed with defined database rules, and formalized content and format
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standards. This Strategic Plan identifies initiatives for organization and refinement of the design, documentation of standards, and inclusion of database rules. 3. Improve GIS data maintenance tools and procedures, complete development of high-priority data, and continue adding to and improving the quality of existing GIS data. Goal 3 Context and Scope: In concert with Goal #2, the Strategic Plan addresses needs to improve procedures and tools to streamline database and metadata maintenance and to increase the rigor and integrity of quality control checking. In addition, there are initiatives for continual improvement in quality and completion of data sets as they develop. Data maintenance procedures will involve multiple users whose data maintenance responsibilities are clearly defined. 4. Identify a range of funding sources and put in place a sustained financing approach to provide necessary resources for development and ongoing operations. Goal 4 Context and Scope: Expansion and improvement of the SSL System will require funding including several one-time and recurring allocations. The Strategic Plan identifies and calls for exploration of multiple funding sources and financing approaches to provide material support for SSL System development work. Identification of funding needs is accompanied by an identification of benefits that will result. 5. Enhance GIS technology infrastructure (hardware, networks, software) to support broader, more flexible, and secure GIS access by Wallace Co. users and by the external partnership users. Goal 5 Context and Scope: Expansion of the SSL to support broader access to Wallace Co. users, contracted workers, and partnership organizations will require changes and upgrades to hardware, software, and networks. This Strategic Plan lays out an incremental approach to these improvements that provide a cost-effective path which makes best use of available technology in coordination with overall Wallace Co. IT standards and policies. 6. Expand and formalize as necessary collaboration and partnerships with multiple organizations. Goal 6 Context and Scope: This Strategic Plan identifies initiatives that build on current, mutually beneficial relationships with external organizations and expanding partnerships with other organizations in the sharing of data and collaboration on the SSL System project. The purpose is to broaden SSL access, share resources and reduce costs, and expand the pool of GIS expertise for developing data and applications. 7. Provide effective training and education and put in place a promotional program to increase competency and support for the SSL System and awareness of its benefits. Goal 7 Context and Scope: One of the major obstacles to expanding use of GIS is lack of understanding on how to use GIS tools. In addition to enhancing access with easy-to-use GIS applications, there will be enhancements in training for users with different training resources. In addition, more will be done to explain the value and potential benefits of the SSL to management personnelidentifying specific ways the SSL can support existing and future programs and needs.
4.2 Implementation Stages

Three Stages for the SSL System expansion and development are defined which address the stated mission and strategic goals described above. These phases establish a framework for a 5-year implementation process which will be explained in more detail in the Phase 3 (implementation planning) part of this project. Table 9 summarizes the major activities and milestones by development. Stages are summarized below:
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Stage 1Refinement and Preparation for Server in the Cloud GIS (April 2014 to June 2014): In this Stage, Wallace Co. will carry out important activities that lay a foundation for the SSL System expansion in subsequent stages. This Stage includes establishing the beginning of a formal organizational structure for the SSL system which formalizes the roles of all agencies, organizations, and institutions and roles of each department and office. In addition to continuing ongoing work in database development and improvement and GIS services to users, Stage 1 work will include a major organization of the GIS database and implementation of standards and practices for more effective and efficient database maintenance and administration. An important element of this Stage is the implementation of several key, high-priority high-benefit GIS applications to illustrate the value of the SSL System. The SSL will operate on the dedicated server in the cloud with access through ESRI GIS Server licenses coupled with the Amazon web services platform. Work will be done in this Stage to explore, identify, and make progress in securing additional funding sources. Stage 2Establish Initial Enterprise GIS Program (July 2014 to June 2016): Stage 2 involves a major integration of the GIS software and database environment to provide a foundation for a true SSL with Web-based access (internal, public, and mobile app). This includes the acquisition of the GIS software server license and establishment of a server-based GIS environment with website portal. A new technical staff person will be hired and a range of high-priority applications will be developed and deployed. Important database development initiatives ongoing currently and in Stage 1 will be completed. Partnerships with external organizations will also be expanded with a focus on cost sharing approaches. Other funding sources will be pursued as well. Stage 3Expand and Establish Mature Web-Based GIS (July 2016 to June 2018): Stage 3 builds on work in the previous stages to create a mature, SSL System. The organizational structure, policies, and management practices originally set-up in Stage 1 will be enhanced as necessary. Additional applications will be developed and deployed new users will be brought on board with GIS or IT experience.
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Table 9: Major Actions and Milestones for 5-Year SSL System Development and Deployment
Stage Projected Timing Organizational, Resourcing, and Outreach
Get formal approval of GIS Strategic and Implementation Plans Create Oversight/Policy Body Establish and assign members to GIS SSL Technical Committee Identify "GIS liaison" in each institutional partnership "Brand" SSL project and set-up formal management structure Add to and formalize initial SSL policies (senior management) Prepare budget for FY 2014 Explore funding and financing strategies and secure funding for Stage 2 Select and hire GIS intern Augment partnerships with external organizations and identify project collaboration and joint resourcing opportunities Design and set-up GIS and SSL training/professional development program and execute training for selected people Design and development website and portal Rotate or change as appropriate, membership on the GIS SSL Technical Committee and Oversight/Policy Body Assign/re-assign SSL liaisons Augment training program and involve additional technical staff and users Recruit and hire a new GIS technical support staff member Enhance/expand partnerships with external organizations Recruit a new student intern Create budget for Stage 3 years Identify and secure additional funding sources
Database Design and Development

Refine GIS DB design, standards, rules Set-up and populate metadata Design and set-up improved data maintenance and QC procedures and tools Design and populate unique IDs (primary keys) and foreign keys for GIS feature classes. Includes asset IDs for features and address IDs Set-up and organize data into Enterprise Geodatabase(s) Work on GIS database with concentration on resolution of data discrepancies Make substantial progress on entry of supportive services attribute data Make progress on community based organizations address layer Make progress on resolving street name and address layer problems Accept and provide access to new orthoimagery data Prepare for integration of Server in the Cloud Define roles for SSL System database update Make additional improvements to database maintenance procedures and tools including instituting involvement of personnel Participate in new orthoimagery acquisition program if needed Complete community based organization layer Put in place ongoing maintenance procedure Resolve any street name and address problems and make necessary database corrections Migrate Enterprise Geodatabases to the webbased environment identify possible new GIS database development initiatives for lower priority data
System Configuration and Applications

Acquire server license and set-up File Geodatabase Acquire and set-up additional desktop GIS licenses Select and implement small number of important "GIS applications" Design, test, and set-up batch data transfer Prepare for acquisition of enterprise ArcGIS license and migration to ArcGIS for server in a Cloud Determine need for server upgrade and possible use of Wallace Co. virtual server resources for Stage 2 Examine options and define approach for website portal development with Amazon Web Services
Stage 1: Refinement and Preparation for Enterprise GIS
April 2014 to June 2014
Stage 2: Establish Initial Enterprise GIS SSL and Management System
July 2014 to June 2016
Upgrade server and, if determined feasible, migrate GIS to a virtual server environment Acquire ESRI enterprise license Configure server for ArcGIS for server software Design and implement all Very High priority and selected High priority applications Upgrade GIS integration with Maintenance Connection using direct access to GIS database Design and set-up initial mobile app SSL access Set-up web-based environment for public access and deploy initiation applications
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Stage
Projected Timing
Organizational, Resourcing, and Outreach
Database Design and Development
System Configuration and Applications

Upgrade server and software as required Renew ESRI enterprise license and install additional software as necessary Refine/tune ArcGIS as necessary Design and implement all selected High and Moderate priority applications (see Needs Assessment) Augment and expand field-based GIS access Enhance and expand public access applications
Stage 3: Expand and July 2016 Establish Mature to June 2018 Enterprise GIS and SSL
Rotate or change as appropriate, membership on Participate in new orthoimagery acquisition program the GIS SSL Technical Committee and Oversight/Policy Body Initiate and execute work on new database Assign/re-assign liaisons as necessary development work identified in Stage 2 Recruit a new student intern Continue to train existing and new users Recruit and hire an additional GIS technical support staff member Continue external organization partnerships and form new ones Create budget for future years Identify and secure additional funding sources
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4.3 Cost Projections

Recommendations for staffing, over the 5-year period of this plan are summarized in Table 10. These projections call for an investment of about $2.4 million over a 5-year period.
Table 10: Multi-year Cost Projections for SSL Development and Operation
STAGE 1 Summary Description Cost Item
(see Appendix B for more details) a) Additional ArcGIS desktop software licenses in FY2014 b) Enterprise ArcGIS license in FY2014 and subsequent years c) SQL Server DBMS in FY2014 d) additional special application SW in FY2014 and subsequent years e) Vendor software support and web hosting contract costs in each FY NOTE: Does not include costs associated with Maintenance Connection software or GIS integration a) Server upgrade/acquisition to support expanded users in FY 2014 and subsequent years. b) Acquisition of dedicated Amazon Web Server or use of external hosted services in FY 2014 and 2015 c) Other peripheral devices in FY 2014 and subsequent years d) Hardware maintenance contracts in FY 2014 and subsequent FYs a) Consultant to review and revise database design and organization in FY 2014 and FY2015 b) Consultant support for custom application design and development in FYs 2014, 2015, 2016, and 2017 c) Consultant support to configure and set-up ArcGIS for Server and ArcSDE environment in FY 2014 d) Other GIS management and technical support services a) Acquisition of new orthoimagery from MRCOG in FYs 2014, 2015, 2016, 2017 (annual fees) b) New data acquisition services in FY 2014 and subsequent years a) Student intern in FY 2014 and subsequent FYs b) Full-time GIS System/Database Administrator in FY 2014 and subsequent years c) Full-time GIS User Support/App Developer in FY2015 and subsequent Includes costs for vendor sponsored and in-house training programs and training materials, attendance at workshops and seminars, and other education and training costs.
STAGE 2 FY 2014 FY 2015
STAGE 3 FY 2016 FY2017 Total
FY2013
A. Software Licenses and Agreements
$80,000
$75,000
$75,000
$75,000
$25,000
$330,000
B. Computer Hardware
$20,000
$20,000
$15,000
$10,000
$10,000
$75,000
C. GIS/ IT/ Legal Consultant and Services
$129,000
$85,000
$50,000
$40,000
$85,000
$389,000
D. Database Development and Acquisition
$7,500
$17,500
$12,500
$22,500
$7,500
$67,500
E. Staff
$275,000
$290,000
$285,000
$275,000
$275,000
$1,400,000
F. Training/ Conferences TOTAL:
$20,000
$20,000
$20,000
$20,000
$20,000
$100,000
xx
$228,500
$324,500
$313,500
$323,500
$300,500
$2,361,500
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March 19, 2014
5. BUSINESS CASE FOR STATEWIDE GIS SSL

5.1 Statewide GIS Business Case Premise
The SSL System will depend on maps and geographically referenced information to support day-to-day operations, long-term planning and decision-making, and to serve its clients to access supportive services in the most efficient method possible. Most of the information collected and managed by the Wallace Co. or other external organizations has some locational relationship (associated with an address, parcel, infrastructure asset, neighborhood, or other geographic location). Despite considerable progress and improvements in the deployment and use of GIS technology, geographic information is still often hard to find, access, and integrate in a manner that makes it useful to those who need it, when they need it. The SSL System will leverage existing resources, greatly enhance access to technology tools and data to deliver expanded benefits that provide a solution to this challenge. The SSL System is an information asset and valuable decision support tool for providing efficient service to local communities. For the past years, those in need primarily accessed this information by using basic search engines, such as Google and Yahoo or other types of referrals with varied results. The demand to improve work flow and business processes by integrating map-based information with state and federal systems is at an important crossroads. With GIS technology the Wallace Co. can develop an enterprise GIS, and institute an organizational model that is highly efficient; A SSL Management System that: Provides a more efficient and cost-effective means for managing, maintaining, and monitoring geographic data Improves access to the Wallace Co.s geographic information, as well to other agencies through data sharing opportunities Maximizes existing resources devoted to the management and maintenance of geographic data Reduces repetitive and redundant maintenance of GIS related data Improves security, reliability, quality, and performance of GIS for local communities Integrates with existing and planned business systems Delivers GIS related services to the community that reduces cost and adds value
A critical element to developing a SSL is to establish a vision, followed by measurable goals and objectives. Goals and objectives create a mutual framework for stakeholders and will drive subsequent decisionmaking throughout the implementation of the SSL. This Strategic Plan defines goals, an overall design, and an approach for a SSL which will: Focus on responding to important needs of the system and its identified strategic goals Deliver substantial financial and non-financial benefits in the short-term and long-term Build and capitalize on existing networks, systems, and geographic data investments to establish a robust, sustainable system and database architecture
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Put in place a more effective GIS management and improved collaboration among the Wallace Co. and partnerships with additional organizations Explores a range of funding and financing alternatives for sustained support for SSL development and operations Justification for moving ahead with an expanded SSL System is summarized in the following points: 1. The Wallace Co. has made past investments and continues to invest in the SSL System development but is not fully realizing benefits from this investment. A SSL System calls for this Strategic Plan to efficiently capitalize on existing investments and deliver greatly increased benefits to the SSL System. 2. The Wallace Co. has identified a range of processes which could be supported by the SSL. Currently, there is a major gap between service providers and end users. The SSL will offer opportunities to use and provide benefits which streamline connections. 3. The SSL will provide essential tools to manage and encourage growth in an efficient way which is responsive to regulations, the needs of the service providers, and the quality of life of the local communities. 4. An expanded and well-managed SSL System can help reduce costs and lessen the need to add new staff to respond to future needs.
5.2 SSL Business Drivers

A SSL business driver is a major need, program, service area, or challenge faced by organizations or communities that may be impacted or supported by GIS or SSL technology and data. Business drivers may reflect strategic operational goals, service needs, legal or regulatory mandates, external conditions (economic, social, and political) or other business factors. This section presents business drivers that establish a very strong business foundation for SSL development and operation. Business drivers for an expanded SSL System correlate well with goals and objectives in this Strategic Plan and recognized needs of various programs and communitys the SSL System will serve. A SSL can provide access to high-quality geographic data, mapping and analysis tools for a wide range of needs directly responding to the following business drivers: More streamlined reporting and review in a manner that is responsive to individual needs and overall organizational accountability which supports long-term goals Response to public demand for information about supportive services Reduction in redundancy, labor time, and cost in information gathering, access, and analysis More cost effective and efficient collaboration of community partners Support for healthy and sustainable growth Enhancement and effective provision of community services and amenities that provide for a high quality of life for local residents
5.3 GIS Benefits 5.3.1 Types of Benefits from GIS

Experiences through many years of successful GIS deployments in the USA provide strong evidence that GIS delivers tangible benefits that can be measured in monetary or other terms, as well as many other
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March 19, 2014
benefits, more difficult to quantify, which result in significant improvements to organizations. Benefits from the use of GIS technology and data generally fall into the following categories: Operational and Efficiency Gains: Expected gains in current personnel efficiency and productivity allowing work to be accomplished in less time and with less expense. Cost Savings: Reduction in current monetary expenses such as contract costs and direct expenses. Cost Avoidance: Lowering or completely avoiding increased costs that would be incurred without the use of GIS technology, when new programs, regulatory requirements, or other new demands are placed on existing organizations. Revenue Enhancement: Use of GIS technology and data in applications and organizational processes that result in increased revenue from existing or new sources. Difficult-to-Predict Quantitative Benefits: Potential benefits that can be measured in monetary or other terms (time, volume, etc.) but which are not easily predictable or regular in nature and which do not easily contribute to a return on investment analysis. Non-quantifiable Benefits: Benefits that cannot be easily quantified but which have positive impacts on operations, decision-making, quality of service, or a range of social and long-term benefits to economic or environmental health. Some examples of benefits that fall under these benefit types are listed below in Table 11. Some of the benefit examples are listed under multiple categories since they are subject to different levels of measurability.
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March 19, 2014
Table 11: Categories of GIS Benefits

Benefits Difficult to Predict Quantifiable Operational/Efficiency Gains
Cost Savings,/Avoidance, Revenue Enhancement
Examples of Benefits from GIS Programs

Staff productivity & labor cost savings for existing operations (reduction in labor time expressed in monetary terms) Reduction in duplication and redundancy (savings of direct costs and labor time) Avoidance of new costs (e.g., for responding to new regulations, legal cases, or new or expanded program requirements) More effective management/allocation of facilities and services (allocation of services by personnel, sitting of facilities for emergency, health, social services) Protection from catastrophic loss of hard copy records Revenue from potential sale of SSL products or services Saving of property and life through more effective emergency response More efficient decisions and operations on resource exploration, extraction and management Better information and service to customers and the public (e.g., support for e-gov and e-commerce) Support for strategic and comprehensive planning and projections -better planning and impacts on improve long-range decision-making.
X X X X X X X X X X X X X X X X X X X X X
5.3.2 Actual Anticipated SSL Benefits for Clients and Participating Organizations
This strategic planning project, through its examination of various processes and operations, has identified a number of specific and achievable benefits that can result from a properly implemented and operated SSL System. Table 12 summarizes these benefit opportunities. This benefits evaluation conservatively projects at least $650,000 in annual savings (actual monetary savings, staff time reduction, and revenue enhancement). These tangible benefits are complemented by a range of benefits which cannot easily be measured or projected but which will deliver striking positive impacts for individuals in
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Non-quantifiable
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need, service providers and general public. These intangible benefits identified in Table 12 contribute to improved response and customer service, reduced calendar time for many service provider processes, better quality service and decision making, increased social development opportunities, improved public safety, and other areas that support the SSL strategic goals.
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March 19, 2014
Table 12: Potential SSL Benefits for Clients and Service Providers
Benefit Explanation
A.
Reduction in Labor Time and Processing Time
Efficiency gains in current use of staff and reductions in calendar time for critical service processes and tasks.
However, a GIS with high quality, up-to-date information, readily accessible (including accessibility by staff) can support reductions in staff time and elimination of some field visits. This savings is a direct result of having data and accurate location-based information readily available to answer some questions without the need for a field visit and being able to quickly find local services. If a conservative estimate of a 5% efficiency gain is applied to the total identified above, this translates to a labor cost savings of 5,000 hours. But for certain operations, the efficiency gain would likely be higher. Based on the identification of over 120 current service provider processes that rely on geographic information, it is recognized that most staff have at least a periodic need to find and review maps or geographic information in document, table, or database form. For many service provider employees, this is a routine need to address response to requests for information, organizational data, special planning projects, financial analysis, as well as a wide range of development review and infrastructure design, development, and maintenance activities. Experiences of other users show that a well-designed and maintained SSL can reduce, by 50% or more, the time it takes to find and access needed maps and geographic information. The Wallace Co. could expect to see efficiency gains of several thousand hours annually for routine geographic information retrieval, in addition to the projected hour savings stated above. In addition, incorporating Web-based GIS applications for public use will help reduce time burdens on staff by increasing availability of on-line information and eGov services.
A1:Reduced and more efficient field work and data collection
A2: General time savings in locating and using maps and geographic information
B.
Cost Savings and Revenue Enhancement
Reductions in the dollar costs for social programs and increase in revenue for providers.
Taking into account staff time and direct costs, service providers spend considerable funds on routine monitoring and maintenance of operations. As in the case of many organizations in the USA, Wallace Co. has identified the potential for significant savings in costs and labor time from more effective evaluationand planning and decision making for major projects that might require the expenditure of significant funds for infrastructure. These planning decisions will become more of a concern and the potential benefits will rise. Projecting tangible benefits from using the SSL for better operational planning and allocation of resources is difficult but other agencies have experienced significant savings in staff time and reductions in contract costs (in some cases over 20%). Effective application of GIS as an integral part of the supportive service location management has a high likelihood of delivering substantial benefits. In any given year, different service providers carry out a variety of projects that involve staff time as well as contractor costs. Use of an improved SSL can result in a savings of contract costs by providing accurate maps and data on existing conditionsreducing costs for data collection and mapping. In addition, the GIS can provide data and tools so that more of the special project work can be carried out by in-house staff. Contracted cost savings could easily exceed 15% and for certain projects would likely be much higherparticularly for work carried out by in -house personnel
B1: Cost savings from more effective Infrastructure assessment and maintenance
B2: Support for special projects
C. Improvements in Quality of Customer Service and Response : Measurable enhancement and improvements in the timing and content of response to questions and required actions for the public or the business community. C1: General response to questions and complaints from the public C2: Improved response to information requests via Web-based applications
Interactive, Web-based GIS applications (in some cases integrated with other Web-based eGov tools) will allow community based organizations and the general public to query and retrieve geographic information to view maps and answer routine questions about a range of topics This has the potential for freeing up service provider staff time while delivering information more quickly to customers.
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March 19, 2014
Benefit
C3: Internal staff conferences, sharing of information and collaboration
Explanation
Through effective displays of maps and associated data, GIS technology supports the integration and presentation of geographic information from multiple sources and organizations. GIS and SSL applications will support collaboration and decision-making on many projects and initiatives. GIS tools support meetings involving multiple agencies and reaching a consensus based on accurate information.
C4. Improvements in Quality of Life, Service, Delivery, and Risk Management
Improvements in services provided to the public and community based organizations (transportation, recreational, cultural) and sustaining rapid and appropriate response to emergency events (police, fire, EMS) as the SSL grows.
F. Benefit Opportunities from External Collaboration and Funding: Reduction in costs and contributions from outside sources for critical GIS development initiatives and projects.
One of the most effective ways to contain costs associated with a major enhancement of the SSL system is to share costs with an external, partner agencies. The Wallace Co. has already taken advantage of such opportunities in certain GIS database development. These data sharing partnerships will continue and will deliver cost savings in future years. There are other potential opportunities for cost sharing with external organizations (and reduction of Wallace Co. costs) for SSL development and operation. Such opportunities may include:
F1: Increased cost sharing with external organization
F2: Increased funding from grant programs
The Wallace Co. has a small but active staff assigned to research and apply for grants from Federal and State agencies and other sources. Significant time is required to identify possible grant opportunities and prepare grant applicationsbut the payoff can be significan t. Some grant programs have a significant geographic componenteither directly involving GIS technology or calling for geographic analysis and mapping for the grant application. GIS technology can be used to support and streamline the grant application process (and increase chances of an award) and GIS can be used in executing work called for by the grant. ESRI, a GIS software company summarizes GIS impacts on grant application and execution. Because of staff limitations for conducting grant research and application, the Wallace Co. is not pursing some potential opportunities that could deliver increased revenue. In some cases, grant programs for which the Wallace Co. is not an eligible lead applicant, there are opportunities for partnering with external agencies (e.g., County or State) and participate in a grant award.
F3: Software license cost sharing F4: More effective use of resources for GIS support
In the future, assigning appropriate resources for GIS support, which is currently in the works, will improve GIS database maintenance and use of GIS applications while off-loading some staff time now applied to GIS support.
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6. CONCLUSIONS
This Strategic Plan for a Statewide GIS SSL is built upon information gathered in Phase 1 of this project. This Phase 1 work established a foundation for a SSL design and planning. This Strategic Plan establishes a long-term strategic foundation for a SSL System in the form of several key elements: close connections with and support for Wallace Co.s Vision and Mission a clear GIS Supportive Service Locator mission statement and set of high-level goals that focus on future development and operations a definition of the organizational context for the SSL including Wallace Co. offices that will use the SSL and outside organizations with which other agencies will share data and resources A SWOC evaluation (Strengths, Weaknesses, Opportunities, and Challenges) which helps to focus the planning process A definition of SSL System processes and business drivers and how this system supports industry requirements This Strategic Plan provides solid information for planning the SSL implementation and operations. This includes: a) a technical architecture addressing system configurations, software, and applications components of the SSL defines a technical and organizational architecture, b) an organizational structure addressing GIS management, staffing, SSL program oversight, Statewide coordination, and collaboration with outside organizations and the public, c) timing for development stages and key initiatives over a multi-year period, and d) a multi-year budget for the SSL System development and operations. Finally, this Strategic Plan includes a business case and discussion of potential tangible and intangible benefits that can results from a well-designed, properly implemented, and effectively operated SSL System. This business case, in Section 5 shows substantial opportunities for benefits including cost and staff time savings but more as wellparticularly in the way it supports sound access to service providers for individuals in need. Strategic Plan (Phase 2): Includes a technical and organizational design for the SSL System and a strategic plan addressing mission, goals, and major initiatives for implementation and operation. The final Phase of this SSL planning project is the preparation of an Implementation Plan (Phase 3): Defines the details tasks, timing, roles, responsibilities, and resources needed for the SSL development and future operations.
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Final

March 19, 2014

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SSL Strategic Plan, FINAL

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List of Figures and Tables

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1.2 Purpose and Context for Strategic Planning

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1.3 Overview of Current GIS SSL Situation and Needs

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2.1 GIS Support for the SSL Vision and Strategy

The Wallace Corporation Mission Statement:

The Wallace Corporation Vision Statement:

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Goal 3: Fiscal Health

Goal 4: Supportive Services

Goal 5: Multi Institutional Collaboration

Goal 6: Quality of Life

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2.2 Organizational Context for Statewide GIS Supportive Service Locator

Geospatial Project Manager

Information Technology Department (IT)

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2.3 GIS Program Mission and Goals

The Wallace Corporation

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2.4 Strengths, Weaknesses, Opportunities, Challenges

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The Wallace Corporation

SSL Strategic Plan, FINAL

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SSL Strategic Plan, FINAL

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3. TECHNICAL AND ORGANIZATIONAL DESIGN FOR STATEWIDE GIS SSL SYSTEM

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SSL Strategic Plan, FINAL

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3.2 Statewide GIS SSL Design

3.2.1 System Infrastructure, Software, and Application Assumptions

The Wallace Corporation