SERVICE MANAGEMENT

INSURANCE INDUSTRY

GROUP MEMBER
Vinod

Parmar Ashok Manda Kar ik San!ani Dha#a$ Parmar

- 41 - 28 - "2 - 4%

Flow of Presentation
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)IC

ICICI

Pr*d(n ia$

Con+$*sion

OVERVIEW

Ins*ran+( s(+ or si,( is (s ima (d a Rs-"%% .i$$ionAnn*a$ !ro# h ra ( o/ 1"-2%0 &n$1 4%% mi$$ion 2(o2$( +an a//ord 2%0 ha'( ins*ran+( 22 2$a1(rs

34Y INSURANCE 5

FUNCTION

provide protection against the possible chances of generating losses eliminates worries and miseries of losses by destruction of property and death provides capital to the society

7 Ps
Prod*+ Pri+( P$a+( Promo P(o2$( Pro+(ss Ph1si+a$

ion

Dis ri.* ion

IFE INSURANCE CORPORATION OF IN!IA

In rod*+ ion

One of the Worlds Largest Life Insurance Company

Mission and Vision Mission

Ensure & enhance the quality of life of people through financial security by providing products and services of aspired attributes with competitive returns, and by rendering resources for economic development.

Vision
A trans-nationally competitive financial conglomerate of significance to societies & PR !E "# $! A

Va$*(s
Initiative

and Innovation

Integrity and Transparency Participation and Relationship Trustworthiness and Relia ility

7 Ps of Mar"etin# Mi$
PRO!"CT

PRICI#$ PL%C& PRO'OTIO# P&OPL& PROC&(( P)*(IC%L !I(TRI+"TIO#

AC Ni($s(n &R6-MAR6 S*r'(1 2%%4 o 2%%7

(For the 4th consecutive year)

A%o&t Co'(an)
8oin

V(n *r( Pri'a ( Ins*ran+( Com2an1 Com2an1 o !( AAA Ra in! .1 9i +h Tr*s (d Pri'a ( )i/( Ins*r(r: E+onomi+ Tim(s

9irs

9irs

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Vision %e dominant in &ife, 'ealth and Pension Player Strategies ()nderstanding needs of *ustomers (&evering +echnology (Ris, management and nvestment -trategies (.rowth and &earning for Employees (+ransparency

Insurance plans
(

+raditional Plans - -teady nvestment - .enerally withdrawals are not allowed )nit &in,ed nsurance Plan - #le/ibility - +ransparency - &iquidity - #und options 0funds from equity, debit , cash..1

Insurance Plans
Education nsurance
P AN T*PE 1; Smar kid n(# r(!*$ar 2; Smar kid n(# sin!$( <; Smar kid r(!*$ar Pr(mi*m P AN NAME Uni $ink(d Uni $ink(d Tradi iona$

Premium .uarantee Plan

P AN T*PE 1; In'(s shi($d )i/( N(# 2; In'(s shi($d Cash .ank P AN NAME Uni )ink(d Uni $ink(d

Protection Plan
P AN NAME 1; )i/( 6*ard 2; Sa'( =n> Pro (+ <; Cash ?ank 4; 4om( Ass*r( P ANT T*PE Tradi iona$ Tradi iona$ Tradi iona$ Tradi iona$

Retirement Plans
P AN NAME 1; )i/( )ink S*2(r P(nsion P$ans 2; )i/( im( S*2(r P(nsion P$ans P ANT T*PE Tradi iona$ Tradi iona$

'ealth *are Plans

P AN NAME 1; )i/( Tim( 6o$d 2; )i/( )ink S*2(r <; Pr(mi(r )i/( 6o$d 4; )i/( Tim( P$*s "; )i/( S a!( P AN T*PE Uni )ink(d Uni )ink(d Uni )ink(d Uni )ink(d Uni )ink(d

'ealth *are Plans

P AN NAME 1; Crisis Co'(r 2; 4os2i a$ Car( <; Dia.( (s Car(@ Dia.( (s Car( P$*s 4; Can+(r Car( "; 4(a$ h Ass*r( P$*s P AN T*PE Uni )ink(d Uni )ink(d Uni )ink(d Uni )ink(d Uni )ink(d

Summary of key achievements

Sustained private market leadership: 6 years in a row Rs 2 4!"# $n (%S& '!2 $n) o( assets held More than 6 million policies sold .otal premiums o( Rs ''!/ $n (%S& 2!" $n) in #m02"" Fitch ratin* o( +))) (,nd))warded most respected private li(e insurer

Going forward
G

&istri$utio n 1 Scale 6ro(ita$ilit y 6roduct

G G

Rural (oray: 2ontinue to e3pand to smaller towns to take advanta*e o( potential market and increased a((luence 43pand advisor $ase with (ocus on e((iciencies 5evera*e technolo*y to match scale Mana*e e3penses throu*h increased e((iciency and economies o( scale

2omprehensive 1 customer centric product port(olio

.hrust

on pensions and health

2ontinue to (ocus on innovation 4nhanced $usiness and (inancial reportin*

&isclosure

Reasons for Success

S r(n! h o/ h( ICICI ?ank .rand .(hind i S ar (d o* #i h h( radi iona$ (ndo#m(n 2rod*+ s S ar (d o//(rin! U$i2 2o$i+i(s /rom Y(ar 1 and #as s($$in! mor( 2o$i+i(s Endo#m(n 2rod*+ s had $i $( rans2ar(n+1 Prod*+ inno'a ion 9irs o +om( *2 #i h h(a$ h 2rod*+ s

A$$o#(d +*s om(rs o 2a1 'ar1in! amo*n s d(2(ndin! on h( s a!( o/ $i/( ICICIAs *2/ron +har!(s ha'( a$#a1s .((n $o#(r Com2( i ors +har!(d "%-B% 2(r +(n o/ h( /irs 1(ar 2r(mi*mC ICICI +har!(d 182% 2(r +(n ICICI r(mains amon! h( o2 ad'(r is(rs ?i! ad'an a!( o/ $('(ra!( o/ +*s om(r .as( o/ i s 2ar(n -

Pension Plans
IC 8(('an N((dhi 9(a *r(s: R(!*$ar Pr(mi*m R( ir(m(n o2 ion /rom a!( o/ 4% Y(ars 8oin )i/( )as S*r'i'or Ann*i 1: "%0 Ann*i 1
ICICI Pr&+ential )i/()ink S*2(r P(nsion 9(a *r(s: &2 ion o/ &n( im( P(rmi*m R( ir(m(n o2 ion /rom a!( o/ 4" 1(ars 8oin )i/( )as S*r'i'or Ann*i 1: 1%%0 Choi+( o/ In'(s m(n S#i +hin! o2 ion

Child Plans

C,il+ Fort&ne F&n+ )i/( Ins*r(d: Chi$d D(a h ?(n(/i : S*m Ass*r(d Ma *ri 1 ?(n(/i : 9*nd Va$*( 2aid in )*m2 s*m

S'art -i+ Unit in"e+ )i/( Ins*r(d: Par(n D(a h ?(n(/i : S*m Ass*r(d D Po$i+1 ?(n(/i Ma *ri 1 ?(n(/i : 9*nd Va$*( s( $(m(n o2 ions Rid(rs A'ai$a.$(: In+om( ?(n(/i C A++id(n a$ d(a h and ?(n(/i Choi+( o/ In'(s m(n 9*nds

Con+$*sion

T,an" *o&