42.1 pagina 24: Underline the correct word in italics. 1.

Ill be waiting in the lobby, just in front of the reception desk. 2. Please fill in this registration form and sign at the bottom where I have marked with a cross. 3. You are paying a special rate for your room. It does not include breakfast. 4. Can you make sure I get my loyalty points for this stay? 5. Can I have a wake-up call in the morning? 6. I have some clothes that need washing. Do you have a laundry service? 7. Please help yourself to a morning newspaper its complimentary. 8. Is there an airport transfer? When do they leave? 9. I would definitely recommend the hotel. It had very good facilities. 10.Im sorry, my room is unsuitable its right next to a noisy elevator

42.2 : Fill in the missing letters. 1. Is it possible to upgrade my room to one that has a view of the sea? 2. This price is not the price I was quoted when I called you last week. 3. The word elevator is international, but in the UK you can also hear the word left. 4. Ill be down in half an hour I just need to unpack my things and freshen up. 5. Can I change my euros into the local currency? 6. Can I have an iron and ironing board sent up to my room, please? 7. Im sorry, but my room has not been cleaned. The sheets and towels are dirty. 8. Its cold and I might need a spare blanket tonight. I cant see one in the room. 9. There is an unpleasant smoll in the bathroom I think its the drains. I would like to change rooms, please. 10.My room is cold. I tried to adjust the controls on the heater but they dont work. 11.My pillow is too high. Do you have another one if possible one with feathers?

42.3: Can you remember the missing prepositions?

1. (you answer a call from the lobby) Ill be down in a few minutes I just need to freshen up. Are we going out for dinner or eating in the restaurant here? 2. (you call room service) Can I have a coffee and a croissant sent up to my room, please? 3. (you are complaining) Cant I just use a shower in another room? Im in a hurry. 42.4 Each sentence below contains one mistake (it might just be word order). Find it and correct it. 1. Can I have wake-up call in the morning? 2. How far is the expo centre from here? 3. Can I walk or sholud I take a taxi? 4. What time do you stop serving breakfast? 5. Can I have an iron sent upmy room,please? 6. I need as soon as possible? 7. Could you tell to the housekeepings staff not to clean my room in the morning? 8. Is it possible to have breakfast sent up to my room? 42.5 Match the beginning and endings of the phrases. Then use them to complete the dialogue between a receptionist (R) and a guest (G).

1. 2. 3. 4. 5. 6. 7. 8.

Id like to check in Can you give me Can you get someone to help me Could I just ask you Id be grateful if you could Thats right Thats very kind of you If youd like to follow the porter

R: Good morning madam. G: Good morning Id like to check in. I have a reservation in the name of Fiona Wilson, just one night. R: One moment. Right, I have it here. Weve put you on the fourth floor, overlooking the hotel gardens. G: That sounds fine.

R: And the rate you were quoted is 150 a night. G: Thats right. R: Could I just ask you to fill in this registration form? G: Sure. Also, I have some heavy luggage in the lobby over there. Can you get someone to help me with it? R: Yes of course. Ill get the porter to take it up for you. Was there anything else? G: Yes. Can you give me a wake-up call tomorrow morning? R: Certainly. What time would you like? G: It needs to be 5.45am. My flight leaves at 8.00. R: No problem. G: Id be grateful if you could book a taxi for me as well. I guess I need to leave around 6.30am to get to the airport for check in at 7.00. R: Yes, 6.30 should be fine. At that time in the morning theres very little traffic. And I can ask room service to bring you a coffe and a croissant at 6 if youd like. G: Oh, thank you very much. Thats very kind of you. R: Ill book the taxi right now. Heres your key card. If youd like to follow the porter hell take you to your room. 20.1 pagina 26: Match the adjectives describing jobs in the box with the most appropriate comment below. 1. The job Im doing at the moment is not easy. I havent done anything like this before hard 2. I feel worried all the time I just cant relax. Even when I come home I think about work stressful 3. Every day the same old thing. Nothing interesting ever happens in this office boring 4. Yes, its true that my job can be difficult at times but I enjoy finding solutions to new problems. It makes things interesting challenging 5. In my job no two days are the same different people to meet, new projects, different things to do. I never get bored varied 6. I come home at the end of the day and I feel happy and satisfied. I know that I have really helped people in their lives rewarding 7. Im not worried about losing my job even in a recession they will always need people like me secure

8. International travel, staying at five-star hotels, cocktail parties, meeting celebrities I love my job! glamorous 20.2 in the dialogues below there is one word missing in each question and each answer. Find the words and write them in the correct place. 1. A: What do you do? B: Im lawyer specializing in mergers and acquisitions. 2. A: What kind of work do you do? B: I work a scientist in the pharmaceutical industry. 3. A: What do you do for a living? B: I work in advertising. 4. A: What ar you doing at the moment? B: Im working on a project to improve the design and functionality of our website. 5. A: Is it a 9-to-5 full time job? B: Yes, it is, but Im on a short-term contract just for one year. 6. A: How do you deal with a customer who has a serious complaint? B: If its an important customer, I prefer to go to their office and talk to them face- to-face. 7. A: Whos in charge of security in the building? B: We dont really have one person responsible for that, but the reception staff check everyone who comes in. 8. A: Who do you report to? B: My line manager is Mr Robert Louis-Dreyfus. 20.3 Underline the correct word in italics. 1. Your job is the work you do to earn money. 2. Whats your new job title? 3. What do you do for a living? 4. Im working on an exciting new project. 5. I work as a financial analyst. 6. Im looking for a new job. 7. Im on a short-term contract. 8. Im a freelancer. 9. I spend a lot of my time in meetings. 10.My role to support the legal department. 11.Im responsible for maintaining the company website.

12.I take care of all the travel arrangements. 20.4 Complete the sentences below using the words in the box. Note that a short line means a preposition. Maria is responsible for the sales side of the business Maria is charge of the sales side of the business Maria deals with the sales side of the business Maria takes care of the sales side of the business Maria looks after the sales side of the business Maria handles the sales side of the business 20.5 Study the list of tasks and responsibilities at work a-o. Write each letter next to the name of the most appropriate department below. Find a solution that uses each item once. a. Attend trade fairs b. Handle telephone enquiries c. Keep on top of the paperwork d. Make sure the whole supply chain is running smoothly e. Maintain all the equipment and machinery f. Manage cashflow g. Meet and greet visitors to the company h. Monitor quality i. Organize special promotions j. Organize training k. Prepare the accounts l. Recruit new staff m. Run focus groups to test new products n. Set budgets for different departments o. Talk to the unions about pay and conditions Sale and Marketing: a, i, m Production and Operations: d, e, h Finance: f, k, n Human Resources: j, e, o Administration: b, c, g 25.1 pagina: 28 Write S if the two phrases in italics have the same meaning. Write D if they are different.

1. They have recently taken on/ hired 50 new employees. S 2. He was laid off/ made redundant when they moved their Head Office to Geneva. S 3. Theyre going to downsize/ close the company. D 4. She left/ quit her last job because the pay was so bad. S 5. I might have to go on the dole/ receive a pension for a short time until I find another job. D 6. Hes been out of work/ retired for nearly a year. D 7. There is a shortage of skilled people in my field, and companies have to make sure they retain/ promote their staff. D 8. In my company your management grade and salary depend mainly on the results of the appraisal meeting/ performance review. S 25.2 Complete the sentences with the correct form of the word in brackest. 1. At top management levels hiring does not usually take place through the usual recruitment process. (recruit) 2. I was lay off when they downsized the company in the recession. (lay off) 3. They offered me voluntary redundancy and I took it it was time to find another job anyway. (redundant) 4. We have terrible problems with an employment in my town its very difficult to find a job. (employ) 5. I have all sorts of plans for my retirement - and not just playing golf and spending time with the grandchildren! (retire) 6. She was promouted last year. They raised her salary by more than 20%. (promotion) 7. There was a vacant position, he applayd for it and got it. I dont think there were any other candidates. (application) 8. Your salary depends partly on your lenght of service obviously everyone expects a pay rise at the end of the year. (long) 25.3 Complete the sentences with these prepositions: from, in, off, on, on, out, over, to. 1. She was taken on to replace Barbara. 2. Theyre going to lay off some of the factory workers. 3. He handed in his notice and went off to India to study yoga. 4. She resigned from her job because of all the commuting two hours there and two hours back.

5. I hope I wont be on the dole for long. 6. I hope I wont be out of work for long. 7. He was passed over for promotion hes very bitter about it. 8. She was promoted to Head of Business Development. 25.4 Match a word on the left with a word on the right to make phrases from the text opposite. 1. redundancy package 2. state pension 3. talent management 4. career ladder 5. salary scale 6. executive search 25.5 Complete the sentences with a phrase from Exercise 25.4. 1. For the HR department, recruitment and selection is just the beginning. After that there is the whole area of talent management performance reviews, training and promotion. 2. I was approached by an executive search agency the other day. I thought it was quite a compliment. 3. Ive been doing the same job for five years and Im nearly at the top of my particular salary scale. If I want to earn more money, Ill have to move up the career ladder. 4. You cant just rely on the state pension when you retire. If you do, youll suffer a big drop in your standard of living. 25.6 Number the lines of the text in the correct order. 1. Im a doctor I work mainly with children and 2. I find my job very rewarding. Around five years 3. ago I got a job in a large teaching hospital. I 4. worked very hard because I wanted to be 5. promoted to consultant. Consultants have a much 6. better salary and the work is very challenging. 1. However, every time a consultants job became 2. available they gave it to someone else. I know

3. that my boss didnt like me. He was very 4. demanding and difficult to work with. It wasnt 5. just me. One colleague was fired for poor 6. performance and another handed in her notice. 1. Then the hospital administration warned 2. us that they would have to lay off 10% of the 3. staff because of restructuring. I decided to 4. resign. Now Im working for a smaller hospital 5. nearer to my home. The salary is slightly 6. less but its a much better working atmosphere. 25.7 The previous text includes the words rewarding, challenging and demanding. Write the correct word next to its definition below. 1. difficult to do, but interesting and enjoyable challenging 2. needing a lot of time, ability and effort demanding 3. giving satisfaction, pleasure or profit rewording