CHAPTER 2 (10 marks)

TRAINING PROJECTS / TASKS ASSIGNMENTS

Explain what are the assignments that were given to you to do.

2.1 Calculation of Total Contribution

The basic things should be consider to calculate the total contribution are the market value, cubic capacity, NCD (no claim discount), and loading. The main takaful provide by the company only Etiqa Takaful and Takaful Ikhlas for comprehensive (first party). Besides, there are few others insurance we provide to customer such as Pacific & Orient (P&O), Uni Asia, and Malaysian Motor Insurance Pool (MMIP) for third party insurance.

Market value and rate of cubic capacity are provided and supervised by Bank Negara Malaysia (BNM). Meanwhile, NCD can be check through Insurance Services Malaysia Berhad (ISM Public NCD Enquiry) system.

2.1.1 Calculation of Takaful Ikhlas

For vehicles age 1 to 15 years, the company offers insurance Agropole Takaful Ikhlas Sdn. Takaful Ikhlas Insurance covers up to RM 8,000 lowest starting in February 2013. Insurance each year will experience some change in line with the country's progress. Takaful Ikhlas for insurance they do not have a 'loading' which makes an insurance be higher or expensive.

FORMULA: (MV-1) 26 + CC NCD + 10

Insurance Takaful Ikhlas only be made if the age of the vehicle users above 21 years and below 65 years. If the vehicle has an engine capacity above 1.8 and above, we will ask for the release of the parent Takaful Ikhlas. After holding the approved cases were sent through the system, then insurance can be sent to the RTD system.

2.1.2 Calculation of Etiqa Takaful

For vehicles that are age 1 to 20 years, Etiqa Takaful impose loading for users age and the age of the vehicle. For vehicles from 1 to 6 years old, the vehicle does not apply 'loading' vehicles or age. For the year 2013 starting from February Etiqa Takaful low to protect low as RM12, 000.

FORMULA Count for Vehicle Age 1-6 Years: (MV-1) 26 + CC NCD + 10

Count for Vehicle Age 7-20 Years: (MV-1) 26 + CC NCD + LOADING + 10 FAKTOR LOADING Table 1.2: Loading factor Vehicle types Private car Private car Private car Private car Private car Vehicle age 0 - 3 years 4 - 6 years 7 -10 years 11 - 15 years 16 - 20 years LOADING (%) No No 5% 10% 15% Source: Syarikat Agropole Sdn.Bhd

For ages vehicles also holders are: Table 1.3: Difference of vehicle age holder Age Holders vehicle Below 25 years Above 65 years Percent (%) 15% 15% Sumber: Syarikat Agropole Sdn.Bhd

2.1.3 TAN USING HEAVY INSURANCE The calculation of Etiqa Takaful and Takaful Ikhlas and in the case of heavy vehicles like trucks, can not be calculated manually. If customers want to know the price of comprehensive insurance on their heavy vehicles , the agency will enter the information in the system of the vehicle and the price will be known. Insurance was included once with passengers in case, customers do not need to make passengers as insurance for their vehicle insurance has been included together with passenger insurance for Takaful Ikhlas. Compared with Etiqa Takaful insurance, they do not include the passengers. If making Etiqa Takaful insurance , customers need to add a total of 222.00 ringgit Malaysia for passenger insurance . The company Agropole Sdn Bhd does not charge for those who wish to renew their road tax . Customers only need to spend money for their road tax and additional documents that need to have is Puspakom vehicle and a yellow card.

2.1.4 THIRD PARTY INSURANCE P & O

This insurance will usually be done if customers vehicles 16 years of age to 25 years . Third party insurance , P & O is usually taken by customers who wish to give protection to their vehicle's low of 7,000 ringgit Malaysia only . This insurance only covers the vehicle customer experience theft or fire only. If customers who desire to take insurance , we will provide advice to them first before they choose to make this insurance . If only for the use of their vehicles in rural areas or used to work on our village will do P & O insurance , but if their vehicles for outdoor use

and are on the road we would advise them to take other insurance . If the vehicle they were aged from 16 years to 20 years , customers can choose either want to do a thirdparty insurance P & O or do the first Etiqa Takaful insurance .

FORMULA: 6 26 + ENGINE CAPACITY 75% + 30% - NCD + 10

This insurance is usually cheaper than other types of insurance because it only offers protection only fire and theft . This calculation is fixed and the variable is NCD and engine capacity . For this insurance , it does not include the insurance of passengers , and if they want to add passenger insurance they need to make a payment of 100 ringgit Malaysia . There is no compulsion in taking passengers insurance , but it is an advantage because it can provide protection as well as to passengers. Fee for passengers insurance is permanent and not by the amount of customer vehicle seat .

2.1.5 THIRD PARTY INSURANCE UniAsia

UniAsia Life Assurance third party insurance is only for vehicles 25 years old and above. Insurance is more of an old vehicle and only for use in residential areas or villages . Vehicle under this insurance coverage will only be protected in the event of fire or theft, if the cost of an accident should be borne by vehicle owners themselves.

FORMULA : 9 26 + ENGINE CAPACITY 75% + 15% - NCD + 10 + 130

This past UniAsia Life Assurance Insurance offer insurance on rental vehicles or better known as a taxi but starting in 2013 , they are no longer offer their insurance to customers who have rented vehicles or taxis. Customers who want to make this UniAsia Life Assurance insurance no need to worry as they are obliged to take out insurance of 130 passengers of the Malaysian ringgit.

Compulsory passenger insurance UniAsia Life Assurance customers on vehicle age are more vulnerable to the risk of accidents.

2.1.6 Kurnia Insurance

This requires the insurance company to get in touch with other companies for the gift of knowing what amount should be paid by the customer . This insurance usually only takes three days to complete. However, this insurance will only be offered to customers who have large engines and rugged vehicles . For example , the Toyota Hilux and Mitsubishi Triton . Kurnia Insurance offer insurance for all types of vehicles , but the company does not offer gift Sdn Agropole kepad light vehicles as gift insurance charge which is higher than other insurance .

2.1.7 Third Party Insurance Mmip

This insurance is usually done on heavy vehicles such as trucks or tractors . However, this insurance can also be done by the user light vehicles such as cars . This insurance is relatively inexpensive compared to other types of insurance . MMIP insurance also offers to customers who have rented vehicles or taxis. If customers want to make MMIP insurance , the agent must contact the parent MMIP in KL to get the price of the vehicle. Insurance takes 3 days for the finish . However, this insurance can be resolve quickly if the customer has request documents as confirmation Puspakom for heavy vehicles such as trucks and tractors . For light vehicles , they should include all copies of identity cards and driving licenses .

For rental vehicles aside, the MMIP need a copy of identity card, driver's license and a copy of the vehicle carrying passengers PUSPAKOM. Usually the rental vehicle takes a week to complete.

2.1.8 Calculation OF MOTOR

2.1.8.1 Takaful Ikhlas

For motor vehicles aside, the company offers comprehensive insurance that insurance Takaful Ikhlas. This insurance can provide protection for low up to 1000 Malaysian ringgit. This insurance is only available to customers if customer vehicles until aged 1 to 15 years. If the vehicle has a large engine capacity, we will offer customers to make full protection of 5,000 Malaysian ringgit and above. Motorcycle types of LC, not taken by Takaful Ikhlas because LC accidents usually occur due to raceand has great risk. So can take P & O comprehensive.

FORMULA: (MV 10) 1.75 + CC + 50% + 40% - NCD + 10

This insurance provides protection to all drivers and pillion riders. This insurance also provides protection against road motorcycle accident.

2.1.8.2

P & O The First

Insurance offers first party insurance by P & O insurance. This insurance offers protection lowest Malaysian ringgit in 1500. If the customer wants to make an old motorcycle motor insurance from 1 to 15 years may choose to do a D & O insurance first party.

FORMULA: (MV 10) 1.75 + CC + 50% - NCD + 10 + 13

If customers aged under 23 years, customers will be 'loading' for motorists age.

FORMULA: (MV-10) 1.75 + CC + 50% + LOADING + 10 + 13

2.1.8.3 P & O Third Party

P & O is the third party insurance only offer insurance on the vehicle in excess of 16 years and above. This insurance is the only insurance provides protection in the event of a fire vehicle or lose customers.

FORMULA: CC + 50% + LOADING NCD + 10 + 13

LOADING MOTOR THIRD PARTY INSURANCE: Jadual 1.5: Loading motor third party insurance YEARS 1-3 4-6 7-10 10 AND ABOVE PERCENTAGE (%) 50 75 100 125% Source: Syarikat Agropole Sdn.Bhd

2.1.9 NCD CAR VEHICLE

Motor vehicles each year NCDs will increase and will be 0% if customers redeem the NCDs them as a result of an accident. If there is a new customer to change the name in the title indirectly NCD customers will be 0% return.

TABLE1.4: NCD car vehicles 0% 25% 30% 38.33% 45% 55%

Source: Syarikat Agropole Sdn.Bhd 2.1.10 NCD for Motorcycle Each year the NCD will go up and if customers redeem the NCD NCD automatically turn will be 0%. If customers have to change their name on automatically grant NCD customers in the future will be 0%. NCD The higher the better for customers because it will reduce the amount of insurance paid.

Jadual 1.6: NCD motorcycle 0% 15% 20% 25%

Source: Syarikat Agropole Sdn.Bhd

2.1.11 VEHICLE TARIFF 2013 2.1.11.1 PRIVATE VEHICLE Each insurance will performed must be based on the engine capacity of the vehicle every customer. The larger the vehicle's engine capacity, the greater the need of comprehensive paid by the customer.

Cubic Capacity for Car : Table 1.7: Cubic Capacity for car : ENGINE CAPACITY NOT EXCEEDING 1400 1650 2200 3050 4100 4250 4400 COMPREHENSIVE (RM) 249.50 278.50 308.50 338.40 367.40 396.40 426.40

EXCEED 4400

455.40 Source: Syarikat Agropole Sdn.Bhd

2.1.12 PRIVATE MOTORCYCLE The calculation is different for the engine capacity of the vehicle private cars for motorcycle. The higher the engine capacity motorcycles, the higher the amount that must be paid by the customer.

Cubic Capacity for Motorcycle : Table1.8: Motorcycle engine capacity ENGINE CAPACITY NOT EXCEEDING 50 100 125 225 350 500 MELEBIHI 500 71.40 94.80 118.20 136.35 177.55 207.15 236.45 29.40 35.20 39.70 48.65 61.75 70.65 79.35 Source: Syarikat Agropole Sdn.Bhd COMPREHENSIVE (RM) THIRD PARTY (RM)

Calculation of vehicle insurance motorcycles are based on the engine capacity of the vehicle customer. If the vehicle is a high-powered motorcycle customers, then we would recommend them to choose the first insurance where the engine capacity will be evaluated based on the comprehensive. In case any of motorcycles have comprehensive insurance, they can make a claim on the insurance. Customers who want to use a third-party insurance, the engine capacity will be assessed using the engine capacity of a third party. This insurance is relatively inexpensive. The calculation for the engine capacity for third party different from the first

party insurance. But none of the claims can be made in the event of anything on their bikes.

2.1.13

Preparing Policy & Road Tax

Before we start the process of renewal policy, we should log in to MyEG online to check the status of summon. The customer that have blacklist summon should settle their summon first before renew their policy and road tax or JPJ will block them for renewal. After that, if the price of total contribution agreed by customer, we will proceed to prepare the policy by key-in the data to the system and submit to headquarters. The data of participant should be key-in correctly, the date, NCD, name, Identificial Card (IC) number, vehicles information, and others. The policy will be printed as a cover note and we will save a copy for organizations reference. After that, we will make their road tax on behalf of the customer based on customer requirement through JPG or MyEG. Bagi kenderaan yang tidak mempunyai geran kenderaan atau geran mereka masih pada, mereka tidak mempunyai pilihan iaitu menggunakan khidmat myeg bagi memperbaharui cukai jalanraya mereka. Charges incurred by us to customers is 20.00 ringgit Malaysia. The system uses computer facilities directly to the Road Transport Department of Malaysia. 2.1.13 Filing

The cover note will be saved based on type of takaful and insurance by month. The data will be written to log book and key-in to Microsoft Excel.

2.1.14

Calculation of Commissions

List the cover note and calculate the commission to log book. The formulas are, (total contribution -10 x 10%) for takaful and (total contribution 10 x 5%) for other insurance.

2.1.15

Renewal Notice

Basically, the renewal notice will be send by headquarters a few months before the expired date of the policy. Individually, we will make our own renewal notice by phone and short message service (sms) a few days before expired date which more detail than notice from headquarters. By implement this application, the organization and customer relationship will be closer and directly be with customer.

2.1.16

Inspection (Puspakom)/Transfer ownership

We provide inspection (Puspakom) service at Etiqa Takaful and Takaful Ikhlas Representative Office. There are two condition customer has to send their vehicle for inspection. First, the vehicle does not renew their road tax more than one year, and second, transfer ownership which mean the owner sell the car to others. We will provide document needed and the process of inspection will be pass to a runner.

2.1.17

Claims, Extension, Endorsement, Cancellation, NCD recovery.

Claims will be make because of accident, fire, or theft. As an agent, we will help customer by preparing the document needed to send to the headquarters and workshop to process their claims and follow up the process after document submitted. During the period of industrial training, a few cases of claim handle by the organization such as windscreen, accident, total lost, and theft.

Extension is add the period of coverage because of the period left does not enough to make the road tax or customer want the period of policy and road tax have a same date of starting and ending. We will make an endorsement if we need to correct a mistake such as name spelling or forget to add on windscreen coverage or second name driver for endorsement. While for cancellation, its happened if the customers already renew their policy and road tax without their own knowledge and we make a mistake by key-in wrong date of policy, Identificial Card (IC) number, or vehicle registration number. Besides, NCD recovery is the owner of vehicle want to transfer the NCD to other vehicle before the date of policy end. All extension, endorsement, cancellation, and NCD recovery for this case, we will send the document to branch for process the policy.

2.1.18

Others

We provide photostat, fax services, coupon parking, and fill up document.

2.2 Lists the training programmes you had attended and briefly describe the objective of the training programme and its expected outcome.

2.2.1 . B.A.M.C - agency Management Basic Course . The course was held on 30 October 2013 at Genting View Resort . This program is more to the maintenance of commerce , labor , the target market and others again . Results in absorption may have expected that in the reputable maintenance is good , should set the strategy wise , pithy ideas can be born to promote bumiputera commercial arrangement .

2.2.2 . A.B.C - Agent Basic Course . The course was held at ....... The program aims to train agents held that the notion of thin insurans lebi , proficient in making demands to the parent , learn about the new system in making insurans . The program is also held to strengthen the friendship between the agents under Takaful Ikhlas insurans insurans .

2.2.3 . Deas 1 - Developing Effective Advising Skills - This course was held on 27 June 2013 in the Takaful Ikhlas Johor Bahru academy. The program arranged for the workers to be more know about insurans, turn and can hit the target . The program was held for individuals who are interested and who worked as Takaful Ikhlas agent. Although there are already experienced , but they invited me to study with more about insurans control .

2.3.Lists other activities where you were involved which may not have any relations with your practical training but has enhance your employment marketability .

2.3.1 . As a practicum student , I sat in the administration department and I had the opportunity to learn a little in the human resource . I learned about salary calculation , go to a seminar for new employees and how to solve problems and

keep employees quit experienced workers in order to serve in the Agropole with even longer. Although many of the problems that occur in companies such as disagreement between the employee, the company's human resource

department provide good counseling to member awareness of the importance of employee attitudes in the development of a thriving company .

2.3.2 . Learn to make cash flow in and out. I was given the opportunity to learn how to enter customer information and the price of insurance purchased by the customer in the Financial department. In addition, I learned how to managed money out if the company wants to buy goods such as paper , printer ink, spare bathroom and others .

2.3.3 . Although I was practicum student , but I was entrusted as a trainer to train two new employees in the administrative department . This could enhance my knowledge of the company's management . Indirectly, they will not consider me as a practicum student , but as a regular employee . The belief given to me from company was able to increase the marketing of my work.

2.3.4. The company had entrusted me to make a banner Agropole company PT. Limited . Hari Raya Aidilfitri. This is because they want to give me the opportunity to create a banner for the Agropole Pvt. Limited and appreciation for me as a student practicum. This could make my job enhancement marketing stand out.

2.3.5. I was given the opportunity to follow the RTD to make operating a roadblock in the designated area . Usually road block held in front of the RTD operates . The operation is usually performed 2-3 hours. Operation performed to look in the mirror dark tinted and road tax are affixed in front of the mirror .

2.3.6. In addition, the Company Agropole Pvt. Limited. I asked to have their own insurance agent business cards. This is because facilitate the transaction with a customer who wants to buy my insurance. I got the privilege of having a

customer myself, I will get a commission every single customer. This will improve my own marketing.

2.3 7. Besides, I was invited to attend the written test JPJ board for individuals who do not pass the look test current computer three times. They might not know how to use a computer or a color blind when using the computer. Driving license is essential for an individual as they can manage whatever vehicle without hurting others.