Vikram Raj

SUMMARY Business Systems Analyst with 7+ years of experience in Information Technology, Banking, and Healthcare Industries. Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business problems/needs/opportunities. Proficient in all phases of Software Development Life Cycle (SDLC) and experienced in applying software engineering methods such as Waterfall, Rational Unified Process (RUP) and AGILE in business analysis. Expertise in writing Business Requirement Document (BRD) and Functional Requirement Document (FRD). Performance driven business professional with excellent client and operations management skills, including managing multiple business units, understanding team dynamics, decision-making and building client relationships. Experience and in-depth Knowledge in Data Warehousing, Database Integration and Data Migration. Exceptional Presentation skills and experience working with C-Level executives. Hands-on experience with Systems Integration Testing, Performance Testing, and UAT. Experience working with ADP Payroll, and Benefits systems. Experience in mapping data elements for information exchange between systems. Extensive knowledge in UI Design, Reporting, Data flow and Object modeling, case analysis and functional decomposition analysis. Thorough knowledge in UML Modeling, including Activity Diagram, Sequence Diagram, Use Cases, State Chart Diagram, Deployment Diagram, Class Diagram, and Component Diagram, drawing Business Process Diagram, Workflow Diagram, Swim Lanes using Visio. Proficient in performing Financial Statement Analysis, Financial Reporting, Reconciliation, BudgetExpense Analysis, Financial Projections and Variance Analysis. Working knowledge of SAP-QM/MM/PM modules, including SQL. Skilled in leading teams of diverse backgrounds to make sound business decisions based on analyses of short term and long term business needs.

PROFESSIONAL EXPERIENCE The Finish Line Inc, Indianapolis, IN Sep2012 Jan2014 Business Systems Analyst Finish Line Inc operates an ecommerce retail website. The transactional database driven ecommerce website is supported by an SAP ERP system with a SQL Server back-end. The ERP system ties together different aspects of the website including inventory management, customer accounts, shopping cart, credit card processing and other ecommerce functionalities. The task of this project was also to build a central repository of historic data warehouse that could support the various reporting and information needs. Data was spread out in multiple and diverse sources in databases located in different regions. Responsibilities: Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members Acted as a resource in understanding how IS systems carry out business functions and assisted in ensuring the timely and effective implementation. Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions. Page 1 of 6

Worked with CA Clarity and Workbench for project/Portfolio management Modeled AS IS and TO BE processes using MS Visio Analyzed Business Requirements and segregated them into high level and low level Use Cases Created Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Business Process Models. Supervised and managed projects throughout SDLC to ensure that project management methodology based on RUP is followed during the project lifecycle using MS Project and NIKU Workbench. Used Rational Tools for creating use cases, version control and defect tracking, monitoring. Use Rational Unified Process (RUP) methodology in all areas of the software development life cycle (SDLC). Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies. Was involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting) Worked with Front-end and Back-end systems Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements. Performed the requirement analysis and documented the requirements using Rational Requisite Pro Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages. Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities. Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs eCommerce suite. Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them. Created Mock-up forms in MS word for better visualization and understanding of the software solution. Tracked change requests and monitored workload and schedule. Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements. Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams. Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro. Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.

Environment: Java, SAP, ETL, Data Mapping, TIBCO EMS, UI Design, J2EE technology, .NET, ASP.NET, SQL Server, BigCommerce(API), UNIX / Oracle Platform, MS Visio, MS Word, MS Excel, MS SharePoint, MS Power Point, MS Project, RUP, Rational Rose 2002, Rational Clear Quest, Rational ClearCase, Rational requisite pro GE Capital Treasury, Stamford CT Nov2011 Aug2012 Business Analyst (Interest Rate Risk management) GE Treasury is responsible for global funding, cash management and treasury services such as risk management for all of GE's worldwide operations. The purpose of Interest Rate Risk Management (IRRM) project was to centralize the management of interest rate risk across all GE businesses, using the Sungard ALM 5 tool which produces Interest Rate Risk Metric Reports based on market stock scenario inputs. Responsibilities: Conducted Requirement Gathering Sessions with stakeholders to support the IRRM model development for various GE business units Performed data analysis across various GE business unit data using complex SQL queries (Data warehouse), documented the results of the analysis and proposed improved and simplified approaches for IRRM processes Documented in detail the work flow for various business processes as part of SDLC-IRRM program Page 2 of 6

 Created Functional

Specification Documents, Data Mapping Specification Documents, system process flow diagrams, user manuals and a variety of documentation for applications/ processes which were developed as part of IRRM program. Published white paper for the processes that were developed as part of the IRRM project Supported functional testing and integrated testing Conducted and supported User Acceptance Test Performed defect tracking and generated analysis and aging reports using HPQC

Environment: Bancware (Sungard Application), HP Quality Center, Word, Excel, PowerPoint, Visio, EDW, ETL, Agile methodologies, Iterative Development Sprints, Spotfire

Wells Fargo, Skokie, IL Dec2010 Sep2011 Business Analyst The software was developed to take care of the back office operations of the T-Bills/T-Notes/T-Bonds that were traded so as to settle the trade in T+1 day. It has the features of reporting to FRB about the trade activity. It was also developed to manage the operations of the corporate bonds. Responsibilities: Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly. Involved in requirement gathering using Rational Requisite Pro, which included interviews, brainstorms and meetings with stakeholders. Identified the current business process, documented the work flow and improved the efficiency of the current business process. Extensively involved in all the waves to make sure that documented functional requirements are met. Identified and created all necessary Business Use Cases from requirements, created UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, and Class Diagrams using Microsoft Visio. Involved in the creation and maintenance of the Workflow plans and artifacts for all the waves Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web development projects. Worked on Bonds and Bond Trading Cycle, Bond Pricing, Sales and Marketing, and Performance measurement. Involved as a SME in the decision making regarding the securities and derivatives products. Maintained and kept track of stakeholders requests for enhancements and changes using Rational Clear Quest. Expertise in Performance Management, Asset Management, Credit Management, Client Reporting and implementing its benefits. Understood the business logic, User Requirements and test-objectives to develop test plans, test cases, and test case execution using Test Director. Tested the application manually by executing Test Cases prior to Automation. Involved in automating test cases using QTP and Load Runner. Performed all kinds of testing including regression, system, integration, end to end, smoke, functional, back end and front end testing. Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs. Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application. Assisted Portfolio Manager in Fixed Income Securities, and Mortgage. Produce functional specifications for various OTC Clearing enhancements. Page 3 of 6

 Involved in preparing a simple and detailed User manual for the application, for an intended user. Used Microsoft Project to manage schedules, deadlines, resources and collaboration on the project. Environment: RUP, Erwin, Microsoft Office suites (Word, PowerPoint, Access, Excel, Outlook, Project, Visio), Mercury Test Director (v8.2 & v9.2), HTML, Dreamweaver, Java, Oracle 10g, SQL Server Reporting Services 2005, Cognos. Bank of America | Princeton, NJ Jul2010 Nov2010 Business Analyst / Project Coordinator Credit Card Analytics application facilitated run credit analytics for new credit card application and, thus helping the business managers to take decision on credit card issues. It also facilitated billing of statements to customers periodically and keeping track of accounts through application reports. I was involved in the enhancement of the above application. Responsibilities: Worked closely with business units to develop a Business Requirement Document (BRD) Involved in all phases of the Software Development Life Cycle (SDLC) and acted as the main liaison between corporate business managers and IT division Conducted and facilitated workshops and requirement elicitation sessions with both the client as well as the IT team Gathered business Requirements from users to design process automation Interacted with the Users by interviewing them, by preparing questionnaire and getting feedback. Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models. Worked with the test team to develop system integration test scripts and ensure that the testing is done according to a phased plan. Interacted with client user teams at various associate levels to analyze current processes and to design business processes utilizing UML as well as documented process flow diagrams utilizing Visio. Responsible in identifying, assess, and document business requirements. Recommending business priorities, and advising business on options, risks, and costs. Conducted research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible. Utilized Agile by working with the technical team and product owner to break down user story complexity, prioritize, get level of effort estimates, create the project plan, baseline and update the plan through life cycle. Emphasized on face-to-face communication (Agile) over written documents when the team is all in the same location. Forecasted business costs and documented present scenario budgets for client. Brainstormed possible risk scenarios, thus formulating and implementing ad-hoc solutions to stay within project budget. Worked closely with the project manager and the management team to understand business requirements and thus bridge the gap between present applications and applications that would be developed and implemented. Analyzed the impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews. Interacted with functional team, development team and end users of Finance, Order to Cash, and Procure to pay departments, to study their business process. Assisted the quality management team to ensure that requirements documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed.

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Environment: MS Office (Visio, Excel, Word), MS Project, UML, and Quality Center, Agile Fresenius Medical Care | Waltham, Massachusetts Aug2009- May2010 Business Systems Analyst Project involved implementation of a web based claims processing and management application. This application was used to manage health insurance claims electronically providing real-time patient insurance information. Data is automatically translated to meet HIPAA compliance standards and the privacy of transactions is protected. Responsibilities: Elicitation and analysis of end user requirements and information download to the development team. Participated in formulation of the Project Plan and Scope, preliminary and definitive Budget estimation. Initiated JAD sessions with End Users using one on one and group interviews techniques to better understand the requirements. Created extensive use case, activity and sequence diagrams of the required system to enable clarity on project goals. Created System Specification Document, Requirement Specification Documents, Use Case Models, and Work Flows. Updated and mentored end users throughout the Development Life Cycle with bi-weekly presentations and webinars Created Database Objects like Tables, Stored Procedures, Views, Triggers, user defined data types and functions by writing complex queries and joins Maintained Change and Traceability Matrix throughout the project keeping track of the scope, timelines and budget of the project. Collaborated with development team to determine the security access and its tracking to ensure privacy of End users. Environment: MS Project, SQL, RUP, Rational Requisite Pro, Rational Rose, Clear Quest, MS Visio, HTML, Windows 2000/XP, Mercury Test-Director.

HSBC, New York, NY Feb2009 Jul2009 Business Systems Analyst, Capital Market Solutions HSBC provides various financial products and services to consumers, small businesses, and commercial clients. HSBC deployed full services HSBCnet for complete banking solutions for their clients. HSBC wanted to upgrade their Global Market Solution services to better serve their clients. Responsibilities: Strong Financial Domain knowledge in Fixed Income & Derivatives Managed requirements from system users and preparation of business requirement documents using Rational Requisite Pro that provided appropriate scope of work for technical team to develop prototype and overall system. Created UML based diagrams using Rational Rose for Use Cases and Activity Diagrams, for better understanding of the layout of the new process. Assisted the Project Manager in preparing the Project Development Plans. Involved in identifying and tracking Project Issues and Risks. Gathered the functional and business requirements by conducting JAD sessions and participatory Design Sessions involving major leads from the Technical Department. Gathered requirements and participated in database design and development as well as report design and development, testing plan co-development and quality assurance. Developed Business Requirement Document and Use Cases Specification for various Use Cases. Page 5 of 6

Worked with the Development and QA team in creating a demo website for UAT. Created UAT test scenarios and test cases and coordinated UAT. Generated Executive Problem Management Reports in excel. Helped many business clients in getting right and precise information for making better decision.

ENVIRONMENT: Rational Rose, UI Design, Rational Requisite Pro, MS Office Suite, MS Project Plan, MS SharePoint, Business Objects

Automatic Data Processing Inc. (ADP), Hyderabad, India Jun2006 - Dec2008 Technical Analyst Worked with the global business units to develop a Business Requirement Document (BRD) Acted as the main liaison between corporate business managers and IT division Provided Payroll Reporting solutions to all stakeholders by collaborating with different departments Hands-on experience implementing, and supporting Enterprise Payroll Processing Services including ADP Reporting, Enterprise HR, Time & Attendance, Reportsmith, and Health & Benefits. Efficiently managed client relationships by supervising frontline, Level 2-Advanced support and Level 3High-end support. Implemented effective client satisfaction strategies by identifying and eliminating root cause of the problem, prioritizing cases, coordinating with R&D, and product specialist teams. Provided Seibel Customer Relationship Management (CRM) training to pilot teams. Conducted weekly global team meetings to streamline the process and resolve critical issues. Created Value ads and Job aids for different types of burning issues in the process. Environment: Seibel CRM, MS Project, ADP Reporting, ADP Enterprise HR, Health & Benefits, SQL, Clear Quest, MS Visio, HTML, Windows 7.

ACADEMIC BACKGROUND Master of Business Administration - Finance, West Virginia University, Morgantown WV Bachelor of Computer Science, Osmania University, Hyderabad, India

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