E2-E3 CFA

Management
Transactional Analysis
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WELCOME
This is a presentation for the E2-E3 Management Module for the Topic: Transactional Analysis Eligibility: Those who have got the Upgradation from E2 to E3. This presentation is last updated on 15-3-2011. You can also visit the Digital library of BSNL to see this topic.
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AGENDA

Objectives of Transactional Analysis Understand it Ego States

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Transactional Analysis-Basics
Developed by Dr. Eric Berne. Every Piece of communication is called transaction Human Behavior Inter Personal communication Under-standing of Human Psychology

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Transactional Analysis-Do Or Not Do

Transactional analysis increases understanding of self & others. It decreases tendency to be critical of self & others. TA helps to reduce stress, frustration & anxiety levels

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Structural Analysis

Technique to analyze a persons thought, feelings, behaviors based on the phenomena of ego states.
Ego state is the consistent pattern of feeling and experience directly related to the pattern of behavior.

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Structural Analysis
The three ego states are : Parent Adult Child

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Parent

Taught concept of life. Personality borrowed from our parents Recorded during the parents childhood. Nurturing Caring , concerned, protective, worried , forgiving, reassuring Critical- opinionated, powerful, principled, punitive & demanding

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Adult
Thought concept of life Adult updates parent data & determines what is valid & what is not. Adult updates Child data & determine which feelings can be expressed safely. Adult is data processing computer.

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Child

New Child - represents the way we are when we are born

New Child - Impulsive, spontaneous, expressive, infant, curious, aggressive, rebellious, carefree, fearful & affectionate, self-centered

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Child

Adapted Child - that part of child that exhibits modification of the NCs inclinations. Adapted Child - Complying, withdrawing, procrastination & rebellion

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Child

Little Professor - that part of child which is intuitive, creative & manipulative .
Little Professor - operates without good rational & relies on fantasy , intuition & magical thinking. It explores the creative potential.

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Structural Pathology
Contamination is overlapping of ego states. Exclusion relying on one ego state under most of the circumstances.

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Transactions & its Analysis

Simple Involves the use of only one ego state by the initiator & one by the responder. No hidden agenda Complimentary & Crossed

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Complementary & Crossed

Complementary - When message sent from specific ego state gets the expected response. Crossed-When an unexpected response is made to the stimulus. Ulterior transactions

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Transactional Analysis
Complex Involves the use of two ego states, - by the initiator or - by the responder or - by both. Angular & Duplex

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Angular

Angular - When two messages are sent simultaneously from the ego state of one person to the other. Involves 3 ego states. Angling is deliberate & used to persuade / convince the other.

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Duplex

When stimuli & response with a hidden message. Involves 4 ego states.

are open message

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Games & Rackets

Games- transactions that ends with a bad feeling for at least one player Rackets the unpleasant feelings experienced after a game.

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Strokes
Whatever is exchanged is called a stroke Can be internal & external +ve & -ve strokes ConditionalUnconditional-

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Strokes (children)

Talking in a loud, whiny, high pitched voice Spilling milk on clean table cloth Injuring themselves

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Giving & Receiving Strokes

Dont be insincere Accept strokes positively from other people Make a conscious efforts to give strokes to other people Ask for strokes when you feel you need them. Give yourself strokes when you feel you deserve/need them

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Script Analysis
Life of person compared to script of a play Life positions assumptions about themselves & others.

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Life positions
Im not OK , You are OK Im not OK , You are not OK Im OK , You are not OK Im OK , You are OK

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Conclusion

T.A. is a rational approach . Helps to understand human behavior. Can be applied on the job or in personal life.

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