FULL NAME

STUDENT REFERENCE NUMBER

COURSE
ASSIGNMENT TITLE
PROJECTS 4 TECHNOLOGY
MODULE
UNDERSTANDING BUSINESS ORGANISATIONS
DRAFT / FINAL
FINAL 2012

Table of Contents
TASK: 1
WEBSITES OF PROJECT MANAGEMENT
CONSULTANCIES
TASK: 2
TASK: 3
POTENTIAL BENEFITS
POTENTIAL CONCERNS
SUMMARY
TASK: 4
SUPPORTING NOTE
TASK: 5
TASK: 6

3
4
5
5
5
5
6
7
8
-10

WHY QUALITY IS AN IMPORTANT FACTOR IN

DEVELOPING SUCCESSFUL AND LONG STANDING BUSINESS
RELATIONSHIPS WITH CLIENTS? HOW IT CAN BE USED AS A
MARKETING TOOL TO HELP DIFFERENTIATE A COMPANY
FROM ITS COMPETITORS.
TASK: 7
APPROACHES TO RECRUITMENT OF GRADUATE

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TRAINEES FOR PROJECTS4TECHNOLOGY

TASK: 1
Websites of Project Management Consultancies

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

http://www.ginaabudi.com/articles/project-management-approach-for-business-process-improvement/
http://www.pmsolutions.com/services/pmo-services/project-management-methodology/
http://www.turnerandtownsend.com/
http://www.msclpk.com/projectmanagement-outsourcing.asp
http://www.turnerandtownsend.com/project-management.html
http://www.projen.co.uk/
http://www.qpmllc.com/
http://www.habibrafiq.com/services.php?id=69
http://www.projectmanagementcompany.com/
http://www.projectmanagement.mottmac.com/
11. http://pm-alliance.com/

There are number of websites available online, including the project management consultancies firms
websites, project management training sites and other information providing web pages. By reviewing
these web sites and all the relevant material, its become easy to understand the variety of services and the
approaches the companies usually follow. In this assignment I have not only to restructure the
project4technology project management company but also make up plan for the company to startup
virtual setup and also reconsider the running business market in three industrial sectors.
How a virtual structure differs from a traditional office setup, what are its key benefits and disadvantages
of virtual office over normal office? New staff levels in a hybrid structure in immediate future, their
activities, specific roles and responsibilities and target market. How to convince the staff and employee
on the proposed changes in the policies and operations of the project4technology? What will be the
benefit the staff going to take after the proposed changes and plans to overcome any specific resistance
caused by the current employee on the upcoming changes?
Quality is the main focus which holds the company, clients and market together. How the better quality
and services can be provided to establish and maintain the long lasting relationship with the clients. How
the project management companies become prominent and different from rivals.

TASK: 2

In my opinion making any kind of

the procedure or the patern
to follow is GAME

successive plan
we have

This whole assignment can take few days in order to fully understand the project technology business and
its positive and negative points. There will be a complete website and data research, its book marking and
supportive notes on it. Advantages and disadvantages of Virtual business. Quality factor in project
management and tools to compete the market rivals. A PowerPoint presentation for the employees of
project4technology, which explain the nature of changes, rights and benefits for the staff and resistance
remittance planning.

TASK: 3
POTENTIAL BENEFITS
1. Reduction of real estate expenses. As Projects4Technology office is in the middle of city so it
is expensive to acquire and maintain. A virtual location allows you to work everywhere.
2. Distributing the workforce:

Company workers or agents, if work from remote places, it

eliminates a wide variety of expenses associated with real estate and employee support functions
while concurrently improving productivity and business continuity.
3. No need for set business hours: If there is a physical location, there must be consistent hours of
operation, so the customers can know when to find you. In case of virtual business, no need to
tend to a counter all day.
4. Flexibility: There is a flexibility of work and timing. Employees can work from home, saving on
commute time and travel expenses. Virtual office workers are often judged on what they produce
rather than the time they actually spend producing it
5. Improved customer satisfaction: With the virtual setup customer satisfaction can be raised.
Usually it runs 24/7 so the help line and service staff is available any time.
POTENTIAL CONCERNS
1. No personal interaction
One of the main issue of virtual business is you are not able to get personal interaction with your
employees and business prospects.

2. Technology Problems
The back bone of any kind of virtual business is the technology, and the problem occurs when these
tools don't operate properly. Like when a whiteboard freezes, session that continually disconnects
may cause poor communication with a remote worker etc.
3. Performance Management
Supervisors and management facing the real unique challenge as the staff is not visible, so the
supervisors have to flexible in their management style. Sometime the workers are not logged on so
the mangers and supervisor thinks the workers are not performing their duties.
4. Organization
Both the manager and the worker will need to be extremely organized for a virtual office to succeed.
The biggest problem arises that the mangers found it not easy to put the virtual office workload on a
realistic work structure.
5. Finding reliable employees and/or suppliers.
Reliable employee and the suppliers is one of the major concerns. You should find the employee,
who works with full devotion for the betterment of the company.
SUMMARY
Now a day every company is switching to a virtual setup. There are lots of benefits in virtual structure
especially in considering a project management company. There are numerous project development
virtual based companies, which are doing fine business. As Projects4Technology office is in the middle of
city so it is expensive to acquire and maintain. A virtual location allows you to work everywhere. All they
need is an Internet connection. And there is no need to pay too much more with these locations.
Company workers or agents, if work from remote places, it eliminates a wide variety of expenses
associated with real estate and employee support functions while concurrently improving productivity and
business continuity. . Employees can work from home, saving on commute time and travel expenses.
Virtual office workers are often judged on what they produce rather than the time they actually spend
producing it

TASK: 4
Area / Industry Sector Position
BANKING
& Sales and
FINANCE

PUBLIC SECTOR

SME

VIRTUAL OFFICE

Number of persons
Marketing 1

Reason
As there

are

small

Executive
Project
Management 5

number of highly valued

Consultants
Graduate Trainee

is important sector

Sales

Marketing 1

This sector has less staff

Executive
Project
Management 2

because it is cutting in to

Consultants
Graduate Trainee

years.

Sales

and

contracts so this sector

and

Marketing 1

half in the next 2-3

The

company

is

Executive
Project
Management 5

establishing a growing

Consultants
Graduate Trainee

SME markets such as

Project

Management 3

Consultants
Graduate Trainee

reputation

certain

accountancy and law.

As the virtual office is
the

in

new

project

so

proposed these are the

team members of the
virtual office

SUPPORTING NOTE
The proposed staffing levels for the Projects4Technology are as follows:

1 Managing Director

1 Finance Manager 0

1 Business Manager

3 Marketing/Sales Executives

15 Project Management Consultants

7-8 Graduate Trainees

4 Administrative Staff

Finance and business manager comes under the MD, while the finance manager supervising two
administrative staff and a trainee. Business manager play a key role and bearing heavy responsibilities.
He has to manage the main office and also virtual staff. As the public sector is going to be half in
business in the coming 2-3 years due to government policies so it is the least interested sector. The
company has a well established reputation in this sector and it provides a reasonable margin to the
company so quitting this sector is not smart choice. Thats why only two project consultants and one
graduate trainee is appointed to the public sector. Banking and finance and SME are the sectors where
more work should be done. In banking and finance there are few but high margin contracts, which gives a
high cost of sale per contract, so I proposed five project management consultants specialized in this sector
assisted by one graduate trainee. Whereas in SME is the sector where there is a great chance of growth
whether the profit margin is small but still it is a vast growing market. I proposed about five consultants
and two graduate trainees.
Team of Virtual structure comprises of three consultants and two trainee are managed by the business
manager of the Projects4Technology

TASK: 6
Why quality is an important factor in developing successful and long standing business relationships with
clients? How it can be used as a marketing tool to help differentiate a company from its competitors.
There are many factors contributing in the success and long lasting business relationships of the
companies with their clients. Among them quality is the major factor, as continuous provision of the
better quality and services is the bond that holds the client with any company. There are number of
companies and businesses which provide or supply the product or any services to the user, but what
makes them different from each other. This difference is the quality and better service. Client always
want best quality services and the product. In any area of life relationships stands on trust and the trust is
built on quality.
Long-term client relationships are what keep businesses alive. Long-term clients also serve as free
advertising; a happy client will tell her friends about you, providing word-of-mouth publicity. With a few
simple steps, you can manage your long-term clients and keep your business running smoothly.
Deliver on every promise you make with proper quality. A sure way to lose a customer is to tell her one
thing and deliver another and poor quality.
Offer discounts to your clients when they return for service. But discount did not mean the lack of quality.
Promptly return phone calls. Quality services should be provided, resulting in customer satisfaction.
Keep in regular touch with your long-term customers personally.
Following are the few of the reasons clients return to the company again and again for their project
management needs:

Project management is all we do: While other companies offer project management as an aspect
of their business, we should provide project management with quality.

Nationwide reach, local experience: Wherever you are, weve worked there and we can help
you navigate the territory.
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Consistent staff: Most of the firms employ contract staff, but project4tehnology has permanent
PM employees.

Expertise: Project4technology has longstanding relationships with other relevant firms around
the country, providing local expertise in services.

Pricing: We can provide one lump-sum price for client project or program nationwide, including
travel.

Every business is in competitive market. They have to face rivals in the market. Each organization must
decide for itself how best to try and do this. In order to compete with the market following points should
be covered:

Better services

Competitive price

Customer satisfaction

Quality standards

In case of virtual business, quality of the website should be attractive, comprehensive and friendly.
Quality services should be provided. Advertisements and promotions should meet the quality standards.
Successful client relationships and differ from the competitors are based on how friendly you are and its
certainly about the quality of work you produce and mainly about the equilibrium that is maintained
Project4technology should develop trusting and open relationships with business partners and clients,
ensuring them that company meet their needs and exceed their expectations. By delivering extraordinary
results, company can build their business and its own too.
Company should respect the diversity and differences of employees, clients and the communities in which
it live and work. They should be straightforward and collaborative in all communication.
In order to compete and sustain in the market company should works with the clients businesses to assist
them to perform better, now and into the future. Offer program management consists of three sectors to
achieve this goal including contract operations, continuous improvement and operational readiness.

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TASK: 7
Approaches to recruitment of graduate trainees for Projects4Technology
There are number of ways through which trainee graduate can be recruited and selected for
appropriate department. There are two main approaches to recruit graduates for
project4technology.
1. University job fair
2. Recruitment agencies
Every year there are many job fairs held in different universities, where different companys
correspondents provide the facility to the upcoming graduates to join them and they have the
opportunity not only to choose the better option but to focus on their career in life. Companies
also have the choice to bargain and take the suitable candidate.
Recruitment agencies are also appropriate option for selection of graduate trainees. These
agencies simply put the vacancies on their office board and websites. They in turn receive lot of
applications against the listed vacancies. After scrutinizing and short listed of the selected
candidates on merit, they pass the information of candidates to the company so the company can
avail the best option among them. These two approaches are the better way to recruit trainee for
the project4technology.
Project management services are bit different from the other management services. This is the
career path for only those persons who particularly interested in it. Some time students make
projects and assignments in project management. Such students submitted these projects during
their selection in job fair or to the recruitment agency. Project4technology is a small to medium
company with limited resources and work force so these approaches help the company to pick
the right candidate according to their circumstances.

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