TROUBLESHOOTINGANDERRORCODES

ErrorCode

TROUBLESHOOTINGANDERRORCODES ScanOperatorSelfTroubleshooting:FirstStep Thisisaprogramlauncherror.Pleaserebootthe Scannerlaptop. TheScannerisnotcommunicatingwiththelaptop.Is theUSBCablethatconnectsthelaptopandtheScanner connectedandfirmlyconnectedonbothendstothe Scannerandthelaptoprespectively?Disconnectand reconnectifnecessary.

TROUBLESHOOTINGANDERRORCODES SecondStep: Thiserroractuallyoccurswhenthelaptoptriesinitiating thewarmup.Iftheproblempersistsafterarebootthen pleasecontacttechnicalsupport. TryconnectingthecabletoanotherUSBportonthe laptoporuseanotherUSBcabletoseeiftheproblemis adefectivecable.Normalydefectivecableisthe problem.

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EachScannerismarriedtoaspecificlaptopandcannot beinterchanged.ThiserrorindicatesthattheScanner CS#(locatedonthebackoftheScanner)doesnotmatch Ifthiserrorstillpersiststhenpleasecontacttechnical thatofthelaptop.DotheCSserialnumberonthe laptop(onbottom)matchthatonthebackofthe support. Scanner.Iftheymatch,pleasepowerdowntheScanner &laptop,disconnectallcablesandsetthelaptop& Scannerupfromscratch. Thisindicatesanattempttomovetothenextstepin calibrationbeforethesoftwarewasready.Recalibrate, beginningatthedarkscan. NegativeDarkScanMeasured:Thiserroroccurswhen thedarkscanreadingwaslowerthan0.Thiserror usuallyoccursduringthedarkscanbutmayalsoshow upduringahandscan.Thecauseofthiserroris damagedelectronicscausingthedarkbaselinereadings tofallbelow0whichcreatesinaccuratescanresults. Ifthiserrorstillpersiststhenpleasecontacttechnical support.

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11001

ReboottheScannerandattempttoscanagain.Ifthis errorcontinuestooccurafterretryingthescan,thenthe deviceneedstobedeemeddefectiveandareplacement needstobesetup.

10012

Thisisadataprocessingerror.Recalibrate,beginningat Ifthiserrorstillpersiststhenpleasecontacttechnical thedarkscan. support. Datareceivedisoutsidetheexpectedrange.Ifduring calibration,recalibrate,beginningatthedarkscan.If duringahandscan,removetheperson'shand,wipethe probewithalintfreeclothandtryagain.Youcanalso trycalibratingtheScannerinadifferentlocationora differentthreeprong,groundedpoweroutlet.

10013

IftheScannerhasreceivedprolongedexposureto extremetemperatures,thentheScannermaybe damaged.Pleasecontacttechnicalsupportforfurther troubleshooting.

10014

Datareceivedisoutsidetheexpectedrange.Ifduring calibration,recalibrate,beginningatthedarkscan.If duringahandscan,removetheperson'shand,wipethe probewithalintfreeclothandtryagain.Youcanalso trycalibratingtheScannerinadifferentlocationora differentthreeprong,groundedpoweroutlet.

IftheScannerhasreceivedprolongedexposureto extremetemperatures,thentheScannermaybe damaged.Pleasecontacttechnicalsupportforfurther troubleshooting.

10015 10016

Thisisasoftwareprogrammingerror.Tryrestartingthe Iftheproblempersists,contacttechnicalsupport. laptopandrecalibrate. Thisisaconfigurationerror.Pleasecontacttechnical supportforfurthersupport. Datareceivedisoutsidetheexpectedrange.Ifduring calibration,recalibrate,beginningatthedarkscan.If duringahandscan,removetheperson'shand,wipethe probewithalintfreeclothandtryagain.Youcanalso trycalibratingtheScannerinadifferentlocationora differentthreeprong,groundedpoweroutlet. Thisisamemoryerror.Pleaserebootthelaptopand Scannerandretry. Thisisadataerror.Pleaserecalibrate,beginningatthe darkscan. Thescanneemaybeexhibitingluminescence.Usually causedbythescanneemovingtheirhandduringthe scan.Attempttoscanthepersonagain,leavingtheir handintheexactposition.Ifitpersists,please recalibratetheScanner. Thisisanunusualsoftwareerror.Pleaserestartthe laptopandtryagain. Pleasecontacttechnicalsupportforfurthersupport.

10017

IftheScannerhasreceivedprolongedexposureto extremetemperatures,thentheScannermaybe damaged.Pleasecontacttechnicalsupportforfurther troubleshooting.

10021 10023

Iftheproblempersistsafterarebootthenplease contacttechnicalsupport. Iftheproblempersistsafterarebootthenplease contacttechnicalsupport. Fluorescenceisdetectedandcompensatedforduring theprescan.Someindividualswithhighfluorescence willtakelongerintheprescan. Iftheproblempersists,contacttechnicalsupport.

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TheScannerisnotcommunicatingwiththelaptop.Is theUSBCablethatconnectsthelaptopandtheScanner TryconnectingthecabletoanotherUSBportonthe laptoporuseanotherUSBcabletoseeiftheproblemis connectedandfirmlyconnectedonbothendstothe adefectivecable. Scannerandthelaptoprespectively?Disconnectand reconnectifnecessary. Thescanneemaybeexhibitingluminescence.Usually causedbythescanneemovingtheirhandduringthe scan.Attempttoscanthepersonagain,leavingtheir handintheexactposition.Ifitpersists,please recalibratetheScanner. Datareceivedisoutsidetheexpectedrange.Ifduring calibration,recalibrate,beginningatthedarkscan.If duringahandscan,removetheperson'shand,wipethe probewithalintfreeclothandtryagain.Youcanalso trycalibratingtheScannerinadifferentlocationora differentthreeprong,groundedpoweroutlet. Fluorescenceisdetectedandcompensatedforduring theprescan.Someindividualswithhighfluorescence willtakelongerintheprescan.

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IftheScannerhasreceivedprolongedexposureto extremetemperatures,thentheScannermaybe damaged.Pleasecontacttechnicalsupportforfurther troubleshooting.

10029

Datareceivedisoutsidetheexpectedrange. Recalibrate,beginningatthedarkscan.Thiserror Tryscanninganotherperson'shandtoseeifthe indicatesthatthescorewasbelow0.Pleasemakesure problemislimitedtoaspecificscannee.Iftheproblem thatthedarkcapisnotontheprobewhenyouare persists,contacttechnicalsupport. doingthehandscan.Iftheproblempersistspleaseclean theprobe.

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Scannerisbeingusedwelloutsideoftheoperating temperatureranges.Pleaseacclimateandtryagain. ShouldnotappearforS2(S2EverestScanners50to 95F).IfthiserroroccursonaS2deviceitshouldbe considereddefectiveandreplaced. Scannerisbeingusedwelloutsideoftheoperating temperatureranges.Pleaseacclimateandtryagain. ShouldnotappearforS2(S2EverestScanners50to 95F).IfthiserroroccursonaS2deviceitshouldbe considereddefectiveandreplaced. Scannerisbeingusedwelloutsideoftheoperating temperatureranges.Pleaseacclimateandtryagain. ShouldnotappearforS2(S2EverestScanners50to 95F).IfthiserroroccursonaS2deviceitshouldbe considereddefectiveandreplaced. Scannerisbeingusedwelloutsideoftheoperating temperatureranges.Pleaseacclimateandtryagain. ShouldnotappearforS2(S2EverestScanners50to 95F).IfthiserroroccursonaS2deviceitshouldbe considereddefectiveandreplaced. SoftwareConfigurationErrorpleasecontacttechnical supportforfurtherassistance. SoftwareConfigurationErrorpleasecontacttechnical supportforfurtherassistance. FileError.Pleaserecyclepowertothelaptopand Scanner. SoftwareConfigurationErrorpleasecontacttechnical supportforfurtherassistance. SoftwareConfigurationErrorpleasecontacttechnical supportforfurtherassistance. SoftwareConfigurationErrorpleasecontacttechnical supportforfurtherassistance. Signalfromthescanwastoohigh.Makesurethe Scannerisnotexposedtodirectlysunlightorextreme roomlightduringcalibration.Pleasetryagain. Indicatesacalibrationvalueishigherthanexpected. Pleaserecalibrateandtryagain. MustUploadtogetmostrecentversionofScanner software.Rebootandrecalibrate. MustUploadtogetmostrecentversionofScanner software.Rebootandrecalibrate. MustUploadtogetmostrecentversionofScanner software.Rebootandrecalibrate. MustUploadtogetmostrecentversionofScanner software.Rebootandrecalibrate.

Iftheproblempersists,contacttechnicalsupport.

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Iftheproblempersists,contacttechnicalsupport.

10042

Iftheproblempersists,contacttechnicalsupport.

10043

Iftheproblempersists,contacttechnicalsupport.

10094 10095 10096 10097 10098 10099

Pleasecontacttechnicalsupportforfurthersupport. Pleasecontacttechnicalsupportforfurthersupport. Iftheproblempersists,contacttechnicalsupport. Pleasecontacttechnicalsupportforfurthersupport. Pleasecontacttechnicalsupportforfurthersupport. Pleasecontacttechnicalsupportforfurthersupport.

10501

Cleantheprobeandrecalibrate.

10502 10505

Iftheproblempersists,contacttechnicalsupport. Ifyouhaveuploadedsuccessfullyandrebootedand recalibratedthreetimes,pleasecontacttechnical supportforfurtherassistance. Ifyouhaveuploadedsuccessfullyandrebootedand recalibratedthreetimes,pleasecontacttechnical supportforfurtherassistance. Ifyouhaveuploadedsuccessfullyandrebootedand recalibratedthreetimes,pleasecontacttechnical supportforfurtherassistance. Ifyouhaveuploadedsuccessfullyandrebootedand recalibratedthreetimes,pleasecontacttechnical supportforfurtherassistance.

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MemoryErrorPleaserebootthelaptopandtryagain. MemoryErrorPleaserebootthelaptopandtryagain. Failureintheattemptedscan.Pleaseattemptto performthescanagain.

Iftheproblempersists,contacttechnicalsupport. Iftheproblempersists,contacttechnicalsupport. Iftheproblempersists,contacttechnicalsupport.

10513

Scoringisproblematic,theScannercannotgenerate Iftheproblempersists,contacttechnicalsupport.Most scoreproperlyPleaserebootandattempttoscanagain. likelyinternalcomponentsarefaultyordamaged. USBCableorPowerCableisunplugged.Makesurethe powerbrickisconnectedintothebackoftheScanner. MakesurethesquareendoftheUSBcordissecurely connectedtothebackoftheScannerandthe rectangularendisconnectedintothebackofthelaptop. USBCableorPowerCableisunplugged.Makesurethe powerbrickisconnectedintothebackoftheScanner. MakesurethesquareendoftheUSBcordissecurely connectedtothebackoftheScannerandthe rectangularendisconnectedintothebackofthelaptop. Darkscancapwasnotontheprobeduringthedark scan.Pleaseplacethedarkscancapontheprobeand retrytherecalibration.Ifthedarkscancapisonthe probe,pleasecleanthecapwithalintfreesoftclothor trywiththenextdarkcap . MakesuretheS2Pharmanexlogosarelitandthefan andblueLEDlightareturnedon.Alsotryconnectingthe USBcordtoanotherUSBportonthelaptop. Recalibrate.Iferrorpersists,pleasecontacttechnical support. MakesuretheS2Pharmanexlogosarelitandthefan andblueLEDlightareturnedon.Alsotryconnectingthe USBcordtoanotherUSBportonthelaptop. Recalibrate.Iferrorpersists,pleasecontacttechnical support. Iferrorpersists,shutdownallequipment,disconnect, setupinanewlocationandtryagain.Pleasedouble checkifthisappearswhentheScannerwastakenintoa normaltemperatureroomfromcoldorreallyhigh temperatures.

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Theremaybeamanufacturingproblem.Pleasecontact Pleasecontacttechnicalsupportforfurthersupport. technicalsupportforfurtherassistance. ScoringErrorPleaserecalibratethemachineandtry again. SoftwareConfigurationErrorpleaserebootthelaptop andtryagain. Makesurethatthedarkscancapisnotontheprobe duringthehandscan. SoftwareConfigurationErrorpleaserebootthelaptop andtryagain. Atthebeginningofascan,thedarkPMTvoltagewas high.Thisisprobablybecausenothingwasonthelens whenthescanstarted. ProblemwiththescandarkPMTtoohighorhandwas removedorbumped.Pleasescanagain. Iftheproblempersists,contacttechnicalsupport. Iftheproblempersists,contacttechnicalsupport. Iftheproblempersists,contacttechnicalsupport. Iftheproblempersists,contacttechnicalsupport. Iftheproblempersists,contacttechnicalsupport.

10562 10570 10580 10590

Iftheproblempersists,contacttechnicalsupport.

Internalselfdiognostictestfailed.Pleaserebootandtry Iftheproblempersists,contacttechnicalsupport. again. TheLEDlightsourcehasfailedselfdiognostictest. Pleaserebootandtryagain. Iftheproblempersists,contacttechnicalsupport.

Phodiodeshavefailedselfdiognostictest.Pleasereboot Iftheproblempersists,contacttechnicalsupport. andtryagain.

99999

Thiserrorshouldonlyappearonolderversionsofthe Scannersoftware.Error99999indicatesthat unexpectedcharactersshowedupintheirscanfile causingthemtobecomecorrupted.Perform2complete Iftheproblempersists,contacttechnicalsupport. uploads.Thefirstistoupdatethelaptopsoftwaretothe mostrecentversionandthesecondistofixandupload thecorruptedscanfiles. Errorcodeappearsduringuploadviabroadband,the internetconnectionwasinterrupted.Pleasetrythe uploadlater. Errorcodeappearsduringuploadviabroadband,the internetconnectionwasinterrupted.Pleasetrythe uploadlater. Errorcodeappearsduringuploadviabroadband,the internetconnectionwasinterrupted.Pleasetrythe uploadlater. ErrorduringtheUploadprocess.Couldnotestablisha dialupconnection. ErrorduringtheUploadprocess.Couldnotestablisha dialupconnection. ErrorduringtheUploadprocess.Couldnotestablisha dialupconnection. ErrorduringtheUploadprocess.Couldnotestablisha dialupconnection. ErrorduringtheUploadprocess.Couldnotestablisha dialupconnection. ErrorduringtheUploadprocess.Couldnotestablisha dialupconnection. ErrorduringtheUploadprocess.Couldnotestablisha dialupconnection. PleasetrytheUploadlater.Iftheproblempersists, contacttechnicalsupport. PleasetrytheUploadlater.Iftheproblempersists, contacttechnicalsupport. PleasetrytheUploadlater.Iftheproblempersists, contacttechnicalsupport. Waitfor15minutesandattempttheUploadprocess again.IftheproblempersistsonthesecondUploadthen contacttechnicalsupport. Waitfor15minutesandattempttheUploadprocess again.IftheproblempersistsonthesecondUploadthen contacttechnicalsupport. Waitfor15minutesandattempttheUploadprocess again.IftheproblempersistsonthesecondUploadthen contacttechnicalsupport. Waitfor15minutesandattempttheUploadprocess again.IftheproblempersistsonthesecondUploadthen contacttechnicalsupport. Waitfor15minutesandattempttheUploadprocess again.IftheproblempersistsonthesecondUploadthen contacttechnicalsupport. Waitfor15minutesandattempttheUploadprocess again.IftheproblempersistsonthesecondUploadthen contacttechnicalsupport. Waitfor15minutesandattempttheUploadprocess again.IftheproblempersistsonthesecondUploadthen contacttechnicalsupport.

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