Alcatel OmniPCX Office R1

Evolution Office R4 to OmniPCX Office

Public : Main objective : To have knowledge for installing, troubleshooting or supporting Alcatel Office R4 Prerequites : To be able to achieve at least 75% of the objectives listed in the whole Alcatel office R4 curriculum

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcatel Acredited Rooms

Participants seats :

Mini :

Maxi :

12

Describe the advantages of the new Communication Appliance compared with OFFICE R4 Describe and master the hardware architecture of OmniPCX Office Master the new MMC tool: PM5 Describe the software key Describe, master and set up the voice mail application Set up the automated incoming calls handling Describe, install and configure new telephone facilities

Alcatel OmniPCX Office R1

Started (In Classroom)
Public : Main objective : To have knowledge in telephony principles, Basic PC knowledge such as Microsoft Windows use or Internet and directories Prerequites : To be able of installing, or troubleshooting Alcatel OmniPCX Office

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcatel Acredited Rooms

Participants seats :

Mini :

Maxi :

12

Describe OmniPCX Office features Describe TCP/IP basics Describe OmniPCX Office environment Describe packages Describe OmniPCX Office features and limits Describe hardware architecture Describe main hardware and use Describe sets range Describe and use PM5 Describe and use WBM Describe data collection principle Describe installation precautions Connect the hardware Connect external acceses Connect telephone sets Connect auxiliary boards Start/Stop the system Use the wizards Configure simple Internet Access by wizard Describe the default configuration

Alcatel OmniPCX Office R1

Describe the voice mail Manage system by Wizards Manage incoming and outgoing calls by wizard Register DECT sets by wizard Customise phone sets by wizard Manage collective speed dial by wizard Manage groups by wizard Install PIMphony Replace damaged hardware

Alcatel OmniPCX Office R1

Custom
Public : Trainees who have attended the "in-classroom" Starter course

Main objective : To have knowledge of connecting and instalingl a system by using the Wizard tool before attending a custom session Prerequites : To be able to create attainment-level gruops and to combine modules for the training

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcatel Acredited rooms

Participants seats :

Mini :

Maxi :

12

According to the CDROM test results, describe (connect and use when possible) misunderstood topics Describe the "easy" management tool Describe the "easy View Plus" management tool Describe and use procedures to manage susbcribers groups Describe and use procedures to manage subscribers parameters Describe and use procedures to manage sets Describe and use procedures to manage trunks Set up the main phone facilities Ensure a mail box basic configuration

Alcatel OmniPCX Office R1

Networking Services
Public : Main objective : To have knowledge in OmniPCX Office installation adn basic configuration Prerequites : To be able to ensure the starting-up, connection, Wizard installation and modification of OmniPCX Office range. To be ab

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcatel Acredited Rooms

Participants seats :

Mini :

Maxi :

12

Configure ARS tables in a complex multi-carriers configuration Name the different network and list available protocols and their facilities Set up and manage network solutions through ARS Manage synchronisation of clocks in a network Describe centralised charging in network

Alcatel OmniPCX Office R1

VOIP Services
Public : Main objective : To have knowledge in auditing, installing and troubleshooting IP and data network including OmniPCX Office Prerequites : To be able to ensure the starting-up, connection, Wizard installation and modification of OmniPCX Office range. To be ab

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcatel Acredited Rooms

Participants seats :

Mini :

Maxi :

12

Present VOIP for Alcatel OmniPCX Office R1 Describe, install and configure the equipment VOIP on alcatel OmniPCX Office Install and configure VOIP Configure the H323 gateway Present IP Phone Configure an IP Phone Ensure a first level of maintenance on VOIP Describe the QOS Describe IA and VOIP simultaneous use

Alcatel OmniPCX Office R1

Telephony Services
Public : Main objective : To have knowledge of internet services Prerequites : To be able to ensure the stating-up, connection, Wizard installation and modification of OmniPCX Office range. To be abl

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcatel Acredited Rooms

Participants seats :

Mini :

Maxi :

12

Describe the management tool Apply the procedure to customize the numbering Apply the incoming and outgoing calls management procedure Apply the metering management procedure for internal and external interfaces Customize the Voice Mail application Edit the voice mail statistics Set up the automated attendant application Set up the hotel application Troubleshooting processes Set up Least Cost Routing

Alcatel OmniPCX Office R1

Internet Services
Public : Main objective : Prerequites : To be able to ensure the starting-up, connection, Wizard installation and modification of OmniPCX Office range. To be ab

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcatel Acredited Rooms

Participants seats :

Mini :

Maxi :

12

Describe Internet services on OmniPCX Office Describe and configure Internet networks settings on OmniPCX Office Describe and configure Internet access on OmniPCX Office Describe and configure Internet security access on OmniPCX Office Describe and set up a user account Describe and configure electronic mailing on OmniPCX Office Describe and set up a VPN Perform a real configuration

Alcatel OmniPCX Office R1

System Support Expert
Public : Main objective : Prerequites : To be able to ensure the starting-up, connection, Wizard installation and modification of OmniPCX Office rate

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcatel Acredited Rooms

Participants seats :

Mini :

Maxi :

12

Detect management related failures Modify noteworthy addresses Describe various advanced menus of PM5 Manage advanced DECT parameters Describe the specific environnement of the OmniPCX Office Describe and use high level maintenance tools Install and parameter TAPI server

Alcatel OmniPCX Office R1

Compliance analysis for VoIP services on alcatel OmniPCX Office R1 training
Public : Main objective : To ensure data and internet services presales analysis at the customer's site. Prerequites : To have knowledge on data and internet environement

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcate Acreedited Rooms

Participants seats :

Mini :

Maxi :

12

Know the Audit commercial aspects Describe the Audit process Describe the method to retrieve customer's network Describe the Alcatel Voice Test Set up the AVT Analyze the AVT results Write an Audit report with conclusions

Alcatel OmniPCX Office R1

Data services on OmniPCX Office
Public : Presales

Main objective : To ensure data and internet services presales analysis at the customer's site. Prerequites : To have knowledge on data and internet environement

Training methods : Lectures, Guided Assignments, Practical exercises

Duration :

day(s)

Location :

Alcatel Acreedited Rooms

Participants seats :

Mini :

Maxi :

12

Describe OmniPCX Office positioning Describe shortly Alcatel OmniPCX Office offer Describe OmniPCX Office competitors Describe LAN features Describe the feature "provider access" Describe the security features Describe e-mail features Describe the VPN features Describe VoIP features Describe the commercial strategy Answer to case studies