Chapter 10 Program Communication Management

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Communication Management
Ensuring timely and appropriate

Generation Collection Distribution Storage Retreival Disposition

of program information

P Program Communication C i ti Management M t Processes P Plan Communications Distribute Information Report Program Performance
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G Group P E M&C
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10.1 Plan Communications

Determining the information and communication needs of all stakeholders

Who needs what When they need it How it will be given to them By whom

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Plan Communications
Tools and Techniques Program P management information systems Communications requirements analysis Communication Comm nication methods

Inputs
Program charter Program management plan Governance plan Program stakeholder management plan Organizational communications strategy Program scope statement Program WBS Communication requirements Stakeholder register Program master requirements

Outputs Program P communications management plan Communications log g Communications strategy

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Plan Communications Data Flow Diagram

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Communications Management Plan

Stakeholder communication requirments Information to be communicated Responsibility Recipients Communication methods or technology Frequency E Escalation l ti process f for i issue resolution l ti Glossary p g this p plan Process for updating

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10.2 Distribute information

Providing timely and accurate information to program stakeholders in planned formats and media Stakeholders include clients, sponsors and component managers This includes:

Status information (progress, cost, risk, etc.) Change requests B d t Budgetary i information f ti Public announcements Filings g for legal g requirements q

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Distribute information
Tools and Techniques Communication skills Information gathering and retrieval systems Information distribution methods Lessons learned database

Inputs Program communication management plan Communications messages Stakeholder register Change request log Governance decisions Component charter Program master schedule Program WBS Communication log Communications strategy
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Outputs Program performance reports Lessons learned updates Program communication management plan updates d t Communication log updates
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Distribute information Data Flow Diagram

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Information Distribution Methods

Meetings, hard copy documents, common folders or databases Electronic communication and conferencing tools Electronic program management tools Informal communication

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10.3 Report Program Performance

Consolidating performance data to provide stakeholders with information about how resources and being used to deliver program benefits Includes project and non-project activities

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Report Program Performance

Tools and Techniques Information presentation tools Status gathering and compilation Status review meetings Time reporting systems Cost reporting systems

Inputs
Program performance reports Program budget baseline Program management plan Program master schedule Go/no-go decisions Variance reports Performance measurements Approved change requests Program risk register Program issues register Benefits realization plan Forecasts
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Outputs Program performance reports Program forecasts Communications messages Benefits realization report

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Report Program Performance Data Flow Diagram

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Status Gathering and Compilation

Program records Program reports Program presentations Feedback from stakeholders Stakeholder notifications

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Questions?

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